Top Homebuilder Ratings & Reviews

Minto Communities - USA

Harbour Isle

90 Homeowner Reviews Completed Jan 2020 - Jul 2021

Overall Satisfaction

4.4
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

5.0

Lender Experience

4.5

Construction Experience

4.8

Customer Care Experience

4.8

Home Readiness

4.6

Installation & Workmanship

4.5

Community Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Bradenton, FL, on Feb 19, 2021

I'm a little disappointed that I got a fiberglass tub, would have been happier a shower like the master bath

5.0
Verified Homeowner
Bradenton, on Jun 29, 2021

Feedback from the owner directly.

4.5
Verified Homeowner
Bradenton, on Jul 06, 2021

Very helpful and friendly - [name removed] has been an absolute pleasure to work with!

4.8
Verified Homeowner
Bradenton, FL, on Feb 18, 2021

Awesome process, friendly people !! Keep up the great work !!

5.0
Verified Homeowner
Bradenton, on May 16, 2021

Very friendly people

4.9
Verified Homeowner
Bradenton, on May 17, 2021

Warranty service has been excellent, [name removed] has taken care of all issues in a timely manner. He's the best I've had on warranty work of the 6 new houses I bought.

5.0
Verified Homeowner
Bradenton, on Dec 17, 2020

[name removed] has been wonderful to work with on our 30, 90 and one year review. all issues have been addressed in a timely manner even with the effects of Covid on subcontractors. Every level of contact has been professional and personable. thank you.

4.3
Verified Homeowner
Bradenton, FL, on Feb 18, 2021

The level of professionalism and hands on instruction and explanation of home features.

5.0
Verified Homeowner
Bradenton, on Apr 16, 2021

[name removed] to has not honored the warranty on rusted storage door reported in october 2020 at move in Requested replacement. Since then the property management was handed to the HOA a month ago. Now it is being referred e eerywhete when responsibility existed with [name removed] to. Was told that min to handed back to contractor who said they building was 5 years old and would not fix it so [name removed] to delayed and handed to HOA to manage. I have been sent to master association, condo association and brian shankle. I want it replaced soon as it should have been done in october.

5.0
Verified Homeowner
Bradenton, on Nov 18, 2020

[name removed] did a great job following up on my needs

4.5
Verified Homeowner
Bradenton, FL, on Feb 17, 2021

team of reps were great. The facility could have had better install on floor grout - not completely filled and not sealed. Post construction cleanup could have been a bit better.

4.6
Verified Homeowner
Bradenton, on Feb 26, 2021

Service has been great. Very responsive.

5.0
Verified Homeowner
Bradenton, on Nov 07, 2020

I think there needs to be better HOA transparency regarding policy and procedures. There needs to be a direct Point of Contact …. between the 2 HOAs, almost $700 a month.

3.1
Verified Homeowner
Bradenton, FL, on Jan 23, 2021

Salesperson ([name removed]) was extremely knowledgeable, helpful and friendly, [name removed] (Superintendent, MasterCare) has been very helpful and responsive.

4.8
Verified Homeowner
Bradenton, on Feb 18, 2021

I appreciate the kindness that has been extended to us. On our last visit, they we able to help us have some touch ups on our door and Lanai.

4.8
Verified Homeowner
Bradenton, on Oct 07, 2020

The place has great amenities. The upkeep of the community is lacking. A defective window which was promised to be replaced on inspection before closing on my Unit was not replaced and a subpar repair was done instead.

2.7
Verified Homeowner
Bradenton, FL, on Jan 21, 2021

Loved the whole process

5.0
Verified Homeowner
Bradenton, on Feb 18, 2021

East to communicate with. Friendly service

5.0
Verified Homeowner
Bradenton, on May 23, 2020

We have not used facilities much. Most unhappy with your site administration and daily running of complex. But we liked location so purchased 2 condos

3.1
Verified Homeowner
Bradenton, FL, on Dec 04, 2020

The process was pretty smooth. I was a little irritated that we had to use [name removed]'s [name removed] company (or we would have lost incentives), especially since a different title company we've used before had more competitive prices, but this wasn't a huge deal in the grand scheme of things.

4.9
Verified Homeowner
Bradenton, on Feb 12, 2021

The small issues we have had were taken care of quickly

5.0
Verified Homeowner
Bradenton, on Apr 25, 2020

The Minto [name removed] staff were simply superb!

4.2
Verified Homeowner
Bradenton, FL, on Oct 16, 2020

[name removed] and [name removed] were great! We enjoyed working with both of them.

4.9
Verified Homeowner
Bradenton, on Dec 10, 2020

So far, pretty good. My contact for punchiest/corrective issues is professional and responsive. Minor items repaired quickly. I have one item still pending since pre-close with no firm agreement to fix--so I'm anxious to get agreement on this (Lanai framing system has significant corrosion and peeling).

4.2
Verified Homeowner
Bradenton, on Mar 28, 2020

The great communication and follow up

4.6
Verified Homeowner
Bradenton, FL, on Oct 08, 2020

[name removed] is amazing. She took care of everything. The purchase, closing and move in went smoothly. We love our condo and the community.

4.9
Verified Homeowner
Bradenton, on Dec 06, 2020

Quick response.

4.4
Verified Homeowner
Bradenton, on Oct 25, 2019

The entire process from sales to closing was so very smooth which made it much easier being out of state. Prior to closing and during the first year of owning the home, I can’t begin to explain how much we enjoyed working with [removed]. He was very prompt and professional to all of our requests, a wealth of knowledge and an asset to this community. I would highly recommend [removed] in the future.

4.9
Verified Homeowner
Bradenton, FL, on Sep 03, 2020

Everything went very smoothly and everyone involved was friendly and extremely helpful. [name removed] was such a pleasure and answered every question we had. [name removed] in the warranty department was very detailed in making our home perfect! Excellent experience and we highly recommend to everyone we know.

5.0
Verified Homeowner
Bradenton, on Dec 01, 2020

All of your staff from sales to maintenance have been great. We had a mold issue in one of the bathrooms. Everyone has worked diligently to correct the issue.

4.7
Verified Homeowner
Bradenton, on Oct 04, 2019

I purchased already complete

4.9
Verified Homeowner
Bradenton, FL, on Aug 28, 2020

[name removed], our sales agent, was AMAZING. Being a few hours away, she truly went above and beyond so many times, even so much as holding some of our new ceiling fans in her office for weeks! She went to measure things we needed when we couldn't get there, was available literally around the clock and was so so so extremely helpful. I can't imagine working with anyone else every again that doesn't have the care, concern and passion that she has. In addition, we have a 13 year old daughter who now idolizes her. She took the time to get to know her likes and dislikes such as scuba diving, and even sent us some places she should check out. Overall, she made this process so seamless. In addition, [name removed], the construction super, who did our walk was also spectacular. In todays world, I was just shocked to get the level of service he provided. Truly hands on, caring and of service. He was amazing!

5.0
Verified Homeowner
Bradenton, on Oct 09, 2020

[name removed] has been awesome

5.0
Verified Homeowner
Bradenton, on Sep 20, 2019

I love the location and the amenities. They are both awesome.

4.7
Verified Homeowner
Bradenton, FL, on Jul 14, 2020

All good

4.7
Verified Homeowner
Bradenton, on Aug 26, 2020

Quick responses to inquiries and resolution of issues.

4.8
Verified Homeowner
Bradenton, on Jul 01, 2019

responsive

4.2
Verified Homeowner
Bradenton, FL, on Jun 01, 2020

getting financed was a simple process

5.0
Verified Homeowner
Bradenton, on Jul 17, 2020

I personally have been pleased from day one. [name removed] has been great

4.5
Verified Homeowner
Bradenton, on Jun 24, 2019

[removed] ALWAYS went above and beyond any issue we had. We truly could not have had any better customer service!!!

4.4
Verified Homeowner
Bradenton, FL, on May 02, 2020

My sales rep [name removed]

5.0
Verified Homeowner
Bradenton, on Jul 01, 2020

Very responsive since [name removed] took over the job!!!

4.9
Verified Homeowner
Bradenton, on Jun 12, 2019

Through our first year the Minto rep has been very helpful in correcting the problems that we have found.

3.8
Verified Homeowner
Bradenton, FL, on Apr 19, 2020

Fast

4.2
Verified Homeowner
Bradenton, on Jun 25, 2020

I haven’t

2.9
Verified Homeowner
Bradenton, on May 21, 2019

follow through of people

3.5
Verified Homeowner
Bradenton, FL, on Mar 10, 2020

My sales rep

4.2
Verified Homeowner
Bradenton, on May 28, 2020

I haven't ad the opportunity to express any issues as I need to address a couple issues during my 6 month walkthrough.... still waiting for the schedule from [name removed].

3.7
Verified Homeowner
Bradenton, on May 13, 2019

Quality of construction & follow up care after moving in; excellent.

4.8
Verified Homeowner
Bradenton, FL, on Jan 13, 2020

All of our concerns were addressed. Everyone was helpful and courteous.

5.0
Verified Homeowner
Bradenton, on May 19, 2020

[name removed] did a wonderful job getting things done that were not completed before with [name removed].

5.0
Verified Homeowner
Bradenton, on Apr 29, 2019

Nothing to like/ my 20 years Home is still in better shape and quality

3.2
Verified Homeowner
Bradenton, FL, on Dec 06, 2019

Personal attention from [name removed] helped to correct certain move-in issues that needed attention to correct.. our sales agent [name removed] was helpful with answers to questions we had.

4.8
Verified Homeowner
Bradenton, on May 19, 2020

Excellent communication by the staff

5.0
Verified Homeowner
Bradenton, on Jan 09, 2019

Quality design and craftsmanship. Strong follow-up on outstanding items!

4.9
Verified Homeowner
Bradenton, FL, on Sep 23, 2019

Friendly sales agent and staff.

5.0
Verified Homeowner
Bradenton, on Feb 10, 2020

Good response time. Pleasant conversations.

5.0
Verified Homeowner
Bradenton, FL, on Dec 03, 2018

Everything was ready at the time we closed

4.8
Verified Homeowner
Bradenton, on Dec 21, 2018

We had a much better warranty/master care experience for the last 7-8 months, the first 2-3 months(January- March 2018) was not ideal. Overall we liked the attention to detail, knowledge base and speed to resolve issues from our superintendent [removed]. “He kept at it and I did not have to worry that the item was not on a list”.

4.6
Verified Homeowner
Bradenton, on Oct 28, 2019

We had an issue with our clothes dryer and it handled promptly

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Bradenton, FL, on Feb 19, 2021

I'm a little disappointed that I got a fiberglass tub, would have been happier a shower like the master bath

5.0
Verified Homeowner
Bradenton, FL, on Feb 18, 2021

Awesome process, friendly people !! Keep up the great work !!

5.0
Verified Homeowner
Bradenton, FL, on Feb 18, 2021

The level of professionalism and hands on instruction and explanation of home features.

5.0
Verified Homeowner
Bradenton, FL, on Feb 17, 2021

team of reps were great. The facility could have had better install on floor grout - not completely filled and not sealed. Post construction cleanup could have been a bit better.

4.6
Verified Homeowner
Bradenton, FL, on Jan 23, 2021

Salesperson ([name removed]) was extremely knowledgeable, helpful and friendly, [name removed] (Superintendent, MasterCare) has been very helpful and responsive.

4.8
Verified Homeowner
Bradenton, FL, on Jan 21, 2021

Loved the whole process

5.0
Verified Homeowner
Bradenton, FL, on Dec 04, 2020

The process was pretty smooth. I was a little irritated that we had to use [name removed]'s [name removed] company (or we would have lost incentives), especially since a different title company we've used before had more competitive prices, but this wasn't a huge deal in the grand scheme of things.

4.9
Verified Homeowner
Bradenton, FL, on Oct 16, 2020

[name removed] and [name removed] were great! We enjoyed working with both of them.

4.9
Verified Homeowner
Bradenton, FL, on Oct 08, 2020

[name removed] is amazing. She took care of everything. The purchase, closing and move in went smoothly. We love our condo and the community.

4.9
Verified Homeowner
Bradenton, FL, on Sep 03, 2020

Everything went very smoothly and everyone involved was friendly and extremely helpful. [name removed] was such a pleasure and answered every question we had. [name removed] in the warranty department was very detailed in making our home perfect! Excellent experience and we highly recommend to everyone we know.

5.0
Verified Homeowner
Bradenton, FL, on Aug 28, 2020

[name removed], our sales agent, was AMAZING. Being a few hours away, she truly went above and beyond so many times, even so much as holding some of our new ceiling fans in her office for weeks! She went to measure things we needed when we couldn't get there, was available literally around the clock and was so so so extremely helpful. I can't imagine working with anyone else every again that doesn't have the care, concern and passion that she has. In addition, we have a 13 year old daughter who now idolizes her. She took the time to get to know her likes and dislikes such as scuba diving, and even sent us some places she should check out. Overall, she made this process so seamless. In addition, [name removed], the construction super, who did our walk was also spectacular. In todays world, I was just shocked to get the level of service he provided. Truly hands on, caring and of service. He was amazing!

5.0
Verified Homeowner
Bradenton, FL, on Jul 14, 2020

All good

4.7
Verified Homeowner
Bradenton, FL, on Jun 01, 2020

getting financed was a simple process

5.0
Verified Homeowner
Bradenton, FL, on May 02, 2020

My sales rep [name removed]

5.0
Verified Homeowner
Bradenton, FL, on Apr 19, 2020

Fast

4.2
Verified Homeowner
Bradenton, FL, on Mar 10, 2020

My sales rep

4.2
Verified Homeowner
Bradenton, FL, on Jan 13, 2020

All of our concerns were addressed. Everyone was helpful and courteous.

5.0
Verified Homeowner
Bradenton, FL, on Dec 06, 2019

Personal attention from [name removed] helped to correct certain move-in issues that needed attention to correct.. our sales agent [name removed] was helpful with answers to questions we had.

4.8
Verified Homeowner
Bradenton, FL, on Sep 23, 2019

Friendly sales agent and staff.

5.0
Verified Homeowner
Bradenton, FL, on Dec 03, 2018

Everything was ready at the time we closed

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Bradenton, on Jun 29, 2021

Feedback from the owner directly.

4.5
Verified Homeowner
Bradenton, on May 17, 2021

Warranty service has been excellent, [name removed] has taken care of all issues in a timely manner. He's the best I've had on warranty work of the 6 new houses I bought.

5.0
Verified Homeowner
Bradenton, on Apr 16, 2021

[name removed] to has not honored the warranty on rusted storage door reported in october 2020 at move in Requested replacement. Since then the property management was handed to the HOA a month ago. Now it is being referred e eerywhete when responsibility existed with [name removed] to. Was told that min to handed back to contractor who said they building was 5 years old and would not fix it so [name removed] to delayed and handed to HOA to manage. I have been sent to master association, condo association and brian shankle. I want it replaced soon as it should have been done in october.

5.0
Verified Homeowner
Bradenton, on Feb 26, 2021

Service has been great. Very responsive.

5.0
Verified Homeowner
Bradenton, on Feb 18, 2021

I appreciate the kindness that has been extended to us. On our last visit, they we able to help us have some touch ups on our door and Lanai.

4.8
Verified Homeowner
Bradenton, on Feb 18, 2021

East to communicate with. Friendly service

5.0
Verified Homeowner
Bradenton, on Feb 12, 2021

The small issues we have had were taken care of quickly

5.0
Verified Homeowner
Bradenton, on Dec 10, 2020

So far, pretty good. My contact for punchiest/corrective issues is professional and responsive. Minor items repaired quickly. I have one item still pending since pre-close with no firm agreement to fix--so I'm anxious to get agreement on this (Lanai framing system has significant corrosion and peeling).

4.2
Verified Homeowner
Bradenton, on Dec 06, 2020

Quick response.

4.4
Verified Homeowner
Bradenton, on Dec 01, 2020

All of your staff from sales to maintenance have been great. We had a mold issue in one of the bathrooms. Everyone has worked diligently to correct the issue.

4.7
Verified Homeowner
Bradenton, on Oct 09, 2020

[name removed] has been awesome

5.0
Verified Homeowner
Bradenton, on Aug 26, 2020

Quick responses to inquiries and resolution of issues.

4.8
Verified Homeowner
Bradenton, on Jul 17, 2020

I personally have been pleased from day one. [name removed] has been great

4.5
Verified Homeowner
Bradenton, on Jul 01, 2020

Very responsive since [name removed] took over the job!!!

4.9
Verified Homeowner
Bradenton, on Jun 25, 2020

I haven’t

2.9
Verified Homeowner
Bradenton, on May 28, 2020

I haven't ad the opportunity to express any issues as I need to address a couple issues during my 6 month walkthrough.... still waiting for the schedule from [name removed].

3.7
Verified Homeowner
Bradenton, on May 19, 2020

[name removed] did a wonderful job getting things done that were not completed before with [name removed].

5.0
Verified Homeowner
Bradenton, on May 19, 2020

Excellent communication by the staff

5.0
Verified Homeowner
Bradenton, on Feb 10, 2020

Good response time. Pleasant conversations.

5.0
Verified Homeowner
Bradenton, on Oct 28, 2019

We had an issue with our clothes dryer and it handled promptly

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Bradenton, on Jul 06, 2021

Very helpful and friendly - [name removed] has been an absolute pleasure to work with!

4.8
Verified Homeowner
Bradenton, on May 16, 2021

Very friendly people

4.9
Verified Homeowner
Bradenton, on Dec 17, 2020

[name removed] has been wonderful to work with on our 30, 90 and one year review. all issues have been addressed in a timely manner even with the effects of Covid on subcontractors. Every level of contact has been professional and personable. thank you.

4.3
Verified Homeowner
Bradenton, on Nov 18, 2020

[name removed] did a great job following up on my needs

4.5
Verified Homeowner
Bradenton, on Nov 07, 2020

I think there needs to be better HOA transparency regarding policy and procedures. There needs to be a direct Point of Contact …. between the 2 HOAs, almost $700 a month.

3.1
Verified Homeowner
Bradenton, on Oct 07, 2020

The place has great amenities. The upkeep of the community is lacking. A defective window which was promised to be replaced on inspection before closing on my Unit was not replaced and a subpar repair was done instead.

2.7
Verified Homeowner
Bradenton, on May 23, 2020

We have not used facilities much. Most unhappy with your site administration and daily running of complex. But we liked location so purchased 2 condos

3.1
Verified Homeowner
Bradenton, on Apr 25, 2020

The Minto [name removed] staff were simply superb!

4.2
Verified Homeowner
Bradenton, on Mar 28, 2020

The great communication and follow up

4.6
Verified Homeowner
Bradenton, on Oct 25, 2019

The entire process from sales to closing was so very smooth which made it much easier being out of state. Prior to closing and during the first year of owning the home, I can’t begin to explain how much we enjoyed working with [removed]. He was very prompt and professional to all of our requests, a wealth of knowledge and an asset to this community. I would highly recommend [removed] in the future.

4.9
Verified Homeowner
Bradenton, on Oct 04, 2019

I purchased already complete

4.9
Verified Homeowner
Bradenton, on Sep 20, 2019

I love the location and the amenities. They are both awesome.

4.7
Verified Homeowner
Bradenton, on Jul 01, 2019

responsive

4.2
Verified Homeowner
Bradenton, on Jun 24, 2019

[removed] ALWAYS went above and beyond any issue we had. We truly could not have had any better customer service!!!

4.4
Verified Homeowner
Bradenton, on Jun 12, 2019

Through our first year the Minto rep has been very helpful in correcting the problems that we have found.

3.8
Verified Homeowner
Bradenton, on May 21, 2019

follow through of people

3.5
Verified Homeowner
Bradenton, on May 13, 2019

Quality of construction & follow up care after moving in; excellent.

4.8
Verified Homeowner
Bradenton, on Apr 29, 2019

Nothing to like/ my 20 years Home is still in better shape and quality

3.2
Verified Homeowner
Bradenton, on Jan 09, 2019

Quality design and craftsmanship. Strong follow-up on outstanding items!

4.9
Verified Homeowner
Bradenton, on Dec 21, 2018

We had a much better warranty/master care experience for the last 7-8 months, the first 2-3 months(January- March 2018) was not ideal. Overall we liked the attention to detail, knowledge base and speed to resolve issues from our superintendent [removed]. “He kept at it and I did not have to worry that the item was not on a list”.

4.6
Verified Homeowner