Top Homebuilder Ratings & Reviews

Minto Communities - USA

Lake Nona

105 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.4

Purchase Experience

4.6

Home Personalization Experience

4.6

Lender Experience

4.8

Construction Experience

4.4

Customer Care Experience

4.6

Home Readiness

4.0

Installation & Workmanship

4.4

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Orlando, on Dec 08, 2016

From all of our issues during construction and the lack of customer service (being treated like a number vs a person at times) and the lack of follow through, we are unhappy with the process and have been questioning the quality of our home. We are not able to recommend a Minto home at this point because we lost the confidence in the product.

3.4
Verified Homeowner
Orlando, on Nov 14, 2016

Love our new home!

5.0
Verified Homeowner
Orlando, on Nov 12, 2016

The single most significant reason for my rating is for the excellent customer service I am experiencing with the team especially with [removed] and [removed] in the warranty department. I know that no house comes perfect but their communication, dedication and hard work to make me happy, have been extraordinary. My experience with [removed] my sales rep was equally as excellent as she was very informative with the process from start to finish.

4.7
Verified Homeowner
Orlando, on Nov 09, 2016

I base this answer on my only connection with the builder: [removed].

5.0
Verified Homeowner
Orlando, on Nov 08, 2016

Great one-floor layout. I have recommended to two people so far. One is under purchase contract in Laureate Park.

5.0
Verified Homeowner
Orlando, on Nov 06, 2016

I must say that [removed] was very professional and very helpful. He made time from his busy schedule to address my concerns.He is reliable and caring . He is a great asset to Minto.

4.8
Verified Homeowner
Orlando, on Oct 25, 2016

[removed] very helpful and responsive all the time.

5.0
Verified Homeowner
Orlando, on Oct 24, 2016

The commitment to resolving issues.

4.9
Verified Homeowner
Orlando, on Oct 24, 2016

Floor plan and overall design features. Question the overall quality

3.9
Verified Homeowner
Orlando, on Oct 15, 2016

Our home was not ready to close when promised, we closed anyway and there was multiple repairs and replacements that needs to be made. The Venders that Minto used were a big part of the problem.. The window vendor had to come back eight times because they kept trying to install scratched glass they claim was from the manufacture. [removed] did a great job getting things repaired but it was the vendors who repeatedly needed to come back. Plus work could only be performed 8 to 5 Monday thru Friday during working hours. If those are work work hours it became really rough to get the repairs done.

4.2
Verified Homeowner
Orlando, on Oct 13, 2016

[removed] went above and beyond for us during this build. Extremely happy! Thanks [removed]

5.0
Verified Homeowner
Orlando, on Sep 14, 2016

Good relationship with [removed] our warranty contact with Minto. He helped and answered any concerns or issues we had our first year in the home.

4.8
Verified Homeowner
Orlando, on Sep 09, 2016

[translated from ES] very happy with the house.

5.0
Verified Homeowner
Orlando, on Aug 29, 2016

[removed] the warranty guy could not have been better. He is a A+

5.0
Verified Homeowner
Orlando, on Aug 27, 2016

Lack of flexibility and willingness to step outside of the box.

4.7
Verified Homeowner
Orlando, on Aug 27, 2016

Both [removed] and [removed] kept on top of every issue we brought to up and identified things that need to be fixed during the inspections.

5.0
Verified Homeowner
Orlando, on Aug 17, 2016

[removed] has been the best at assisting me with everything I have needed in the past year and more!

4.8
Verified Homeowner
Orlando, on Aug 12, 2016

Customer Service, Quality and Response

5.0
Verified Homeowner
Orlando, on Aug 12, 2016

The satisfaction and services. We also appreciate the following warranty services, so we have the trust back up for our new home. The warranty [removed] is great.

5.0
Verified Homeowner
Orlando, on Aug 11, 2016

[removed] has been awesome in helping me resolving any issues I have with my home. He has been very professional and has made me and wife very comfortable in dealing with every aspect of my home. Its been a great experience having him as my minto contact person.

5.0
Verified Homeowner
Orlando, on Jul 27, 2016

Reliability

5.0
Verified Homeowner
Orlando, on Jul 26, 2016

Customer service by [removed] has been top notch. All of the cosmetic issues were quickly resolved by [removed] & his team.

5.0
Verified Homeowner
Orlando, on Jul 26, 2016

The builder was determined to get things right and seemed to sincerely want to make us the customer happy

4.9
Verified Homeowner
Orlando, on Jul 16, 2016

Awesome staff. Thank you [removed]!

5.0
Verified Homeowner
Orlando, on Jul 16, 2016

[removed] was the absolute best!

4.8
Verified Homeowner
Orlando, on Jul 13, 2016

Friendly team.

5.0
Verified Homeowner
Orlando, on Jun 29, 2016

Great costumer care!

4.9
Verified Homeowner
Orlando, on Jun 28, 2016

Quality and layout.

4.7
Verified Homeowner
Orlando, on Jun 28, 2016

[removed] has been above and beyond my expectations during the building process. She has been extra kind and always diligent to answer all my questions. [removed] has made an amazing job too by helping me wit the final details in my new home. He has been always available to fix minor details even during his days off. The quality of the construction so far is good and no major issues for me to address in this regard.

5.0
Verified Homeowner
Orlando, on Jun 25, 2016

The overall process was very easy which is key as we're first time homebuilders (and homeowners) so it was great to have such a helpful team lead us through the process. And we love our home of course.

4.9
Verified Homeowner
Orlando, on Jun 22, 2016

My experience was horrible with my original superintendent, [removed], until [removed] took over as the superintendent. [removed] did a great job on giving Minto a good name

4.8
Verified Homeowner
Orlando, on May 30, 2016

Having a lot of issues with the home. The plumbing isn't working correctly, toilets constantly backed up. A lot of other issues as well. [removed] is trying as hard as he can to get it done but the sub par work by the builders is good.

4.1
Verified Homeowner
Orlando, on May 20, 2016

[removed] was an excellent Superintendent. Once he came on board, our build went smoothly and we were updated in a very timely manner. He replaced our first Superintendent ([removed]) who's performance was not very desirable and we asked for him to be replaced.

5.0
Verified Homeowner
Orlando, on May 18, 2016

I personally have taken way too many days off to have repairs done to my home. Repairs that should take one visit are taking many.

3.5
Verified Homeowner
Orlando, on May 18, 2016

[removed] from warranty is amazing. Minto is lucky to have him. The builder [removed] and his boss didn't have my home ready when the closing date was set.

3.5
Verified Homeowner
Orlando, on May 14, 2016

I don't have the knowledge to compare to other builders.

4.3
Verified Homeowner
Orlando, on May 12, 2016

Elservicio y la atencion personal a los clientes de todos los superintententes

4.9
Verified Homeowner
Orlando, on May 10, 2016

I truly believe the house was built with quality. We have had some small issues but our manager [removed] has been overly attentive in solving them.

5.0
Verified Homeowner
Orlando, on May 10, 2016

The after move in service from [removed] was excellent. The home has been excellent.

4.8
Verified Homeowner
Orlando, on Apr 26, 2016

bryan service is awesome.

4.7
Verified Homeowner
Orlando, on Apr 26, 2016

Customer Service is terrible with Minto. It really puts a damper on the high build quality and value.

3.4
Verified Homeowner
Orlando, on Apr 24, 2016

Responsability

4.3
Verified Homeowner
Orlando, on Mar 29, 2016

They have been fantastic from day one. brian is great.

5.0
Verified Homeowner
Orlando, on Mar 27, 2016

Amenities

1.5
Verified Homeowner
Orlando, on Mar 18, 2016

Build and design quality.

5.0
Verified Homeowner
Orlando, on Mar 10, 2016

Quality

5.0
Verified Homeowner
Orlando, on Feb 29, 2016

[removed] pleased with follow-up and small issues.

2.2
Verified Homeowner
Orlando, on Feb 27, 2016

personalized service and attention

4.9
Verified Homeowner
Orlando, on Feb 23, 2016

Customer Service

5.0
Verified Homeowner
Orlando, on Jan 27, 2016

Quality of construction is not as I had expected

3.9
Verified Homeowner
Orlando, on Jan 11, 2016

Very good Customer Service. [removed] took care of problems

4.8
Verified Homeowner
Orlando, on Jan 05, 2016

The continued support and responsiveness we had after closing with regard to the warranty.

4.9
Verified Homeowner
Orlando, on Dec 27, 2015

Too many houses, too fast.

3.5
Verified Homeowner
Orlando, on Dec 10, 2015

We have recommended a home to a family member.

5.0
Verified Homeowner
Orlando, on Dec 05, 2015

The fact that we were not abandonded after closing on the contract. The follow-up in our case was mostly cosmetic BUT much of that was on items we had paid extra to have as showpieces. It meant that Minto stands behind it's work.

4.9
Verified Homeowner
Orlando, on Dec 03, 2015

We've had only minor issues with our home. All have been satisfactorily resolved in a reasonable time frame. [removed] has taken care of everything for us. He has been helpful and pleasant.

5.0
Verified Homeowner
Orlando, on Nov 23, 2015

Minto has been great!!!.. [removed] & [removed] have done a wonderful job fixing little things quick & very timely

5.0
Verified Homeowner
Orlando, on Nov 20, 2015

We love the layout and the location of the property. The Minto [removed] has been great following up on all concerns/issues we have had with our townhome with 100% resolution.

5.0
Verified Homeowner
Orlando, on Nov 11, 2015

paint of the home and quality of locks, facets

5.0
Verified Homeowner
Orlando, on Nov 03, 2015

The support post closing for any issues has been outstanding -- thank you [removed] !

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Orlando, on Dec 08, 2016

From all of our issues during construction and the lack of customer service (being treated like a number vs a person at times) and the lack of follow through, we are unhappy with the process and have been questioning the quality of our home. We are not able to recommend a Minto home at this point because we lost the confidence in the product.

3.4
Verified Homeowner
Orlando, on Nov 14, 2016

Love our new home!

5.0
Verified Homeowner
Orlando, on Nov 12, 2016

The single most significant reason for my rating is for the excellent customer service I am experiencing with the team especially with [removed] and [removed] in the warranty department. I know that no house comes perfect but their communication, dedication and hard work to make me happy, have been extraordinary. My experience with [removed] my sales rep was equally as excellent as she was very informative with the process from start to finish.

4.7
Verified Homeowner
Orlando, on Oct 25, 2016

[removed] very helpful and responsive all the time.

5.0
Verified Homeowner
Orlando, on Oct 24, 2016

Floor plan and overall design features. Question the overall quality

3.9
Verified Homeowner
Orlando, on Oct 13, 2016

[removed] went above and beyond for us during this build. Extremely happy! Thanks [removed]

5.0
Verified Homeowner
Orlando, on Sep 09, 2016

[translated from ES] very happy with the house.

5.0
Verified Homeowner
Orlando, on Aug 12, 2016

The satisfaction and services. We also appreciate the following warranty services, so we have the trust back up for our new home. The warranty [removed] is great.

5.0
Verified Homeowner
Orlando, on Jul 27, 2016

Reliability

5.0
Verified Homeowner
Orlando, on Jul 26, 2016

The builder was determined to get things right and seemed to sincerely want to make us the customer happy

4.9
Verified Homeowner
Orlando, on Jul 16, 2016

[removed] was the absolute best!

4.8
Verified Homeowner
Orlando, on Jul 13, 2016

Friendly team.

5.0
Verified Homeowner
Orlando, on Jun 28, 2016

Quality and layout.

4.7
Verified Homeowner
Orlando, on Jun 28, 2016

[removed] has been above and beyond my expectations during the building process. She has been extra kind and always diligent to answer all my questions. [removed] has made an amazing job too by helping me wit the final details in my new home. He has been always available to fix minor details even during his days off. The quality of the construction so far is good and no major issues for me to address in this regard.

5.0
Verified Homeowner
Orlando, on Jun 25, 2016

The overall process was very easy which is key as we're first time homebuilders (and homeowners) so it was great to have such a helpful team lead us through the process. And we love our home of course.

4.9
Verified Homeowner
Orlando, on Jun 22, 2016

My experience was horrible with my original superintendent, [removed], until [removed] took over as the superintendent. [removed] did a great job on giving Minto a good name

4.8
Verified Homeowner
Orlando, on May 30, 2016

Having a lot of issues with the home. The plumbing isn't working correctly, toilets constantly backed up. A lot of other issues as well. [removed] is trying as hard as he can to get it done but the sub par work by the builders is good.

4.1
Verified Homeowner
Orlando, on May 20, 2016

[removed] was an excellent Superintendent. Once he came on board, our build went smoothly and we were updated in a very timely manner. He replaced our first Superintendent ([removed]) who's performance was not very desirable and we asked for him to be replaced.

5.0
Verified Homeowner
Orlando, on May 18, 2016

[removed] from warranty is amazing. Minto is lucky to have him. The builder [removed] and his boss didn't have my home ready when the closing date was set.

3.5
Verified Homeowner
Orlando, on May 14, 2016

I don't have the knowledge to compare to other builders.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Orlando, on Nov 09, 2016

I base this answer on my only connection with the builder: [removed].

5.0
Verified Homeowner
Orlando, on Nov 08, 2016

Great one-floor layout. I have recommended to two people so far. One is under purchase contract in Laureate Park.

5.0
Verified Homeowner
Orlando, on Aug 27, 2016

Lack of flexibility and willingness to step outside of the box.

4.7
Verified Homeowner
Orlando, on Aug 11, 2016

[removed] has been awesome in helping me resolving any issues I have with my home. He has been very professional and has made me and wife very comfortable in dealing with every aspect of my home. Its been a great experience having him as my minto contact person.

5.0
Verified Homeowner
Orlando, on Jul 26, 2016

Customer service by [removed] has been top notch. All of the cosmetic issues were quickly resolved by [removed] & his team.

5.0
Verified Homeowner
Orlando, on Jul 16, 2016

Awesome staff. Thank you [removed]!

5.0
Verified Homeowner
Orlando, on May 18, 2016

I personally have taken way too many days off to have repairs done to my home. Repairs that should take one visit are taking many.

3.5
Verified Homeowner
Orlando, on May 10, 2016

I truly believe the house was built with quality. We have had some small issues but our manager [removed] has been overly attentive in solving them.

5.0
Verified Homeowner
Orlando, on Apr 24, 2016

Responsability

4.3
Verified Homeowner
Orlando, on Mar 29, 2016

They have been fantastic from day one. brian is great.

5.0
Verified Homeowner
Orlando, on Mar 27, 2016

Amenities

1.5
Verified Homeowner
Orlando, on Mar 18, 2016

Build and design quality.

5.0
Verified Homeowner
Orlando, on Feb 29, 2016

[removed] pleased with follow-up and small issues.

2.2
Verified Homeowner
Orlando, on Feb 23, 2016

Customer Service

5.0
Verified Homeowner
Orlando, on Jan 11, 2016

Very good Customer Service. [removed] took care of problems

4.8
Verified Homeowner
Orlando, on Dec 27, 2015

Too many houses, too fast.

3.5
Verified Homeowner
Orlando, on Nov 23, 2015

Minto has been great!!!.. [removed] & [removed] have done a wonderful job fixing little things quick & very timely

5.0
Verified Homeowner
Orlando, on Nov 20, 2015

We love the layout and the location of the property. The Minto [removed] has been great following up on all concerns/issues we have had with our townhome with 100% resolution.

5.0
Verified Homeowner
Orlando, on Nov 11, 2015

paint of the home and quality of locks, facets

5.0
Verified Homeowner
Orlando, on Nov 03, 2015

The support post closing for any issues has been outstanding -- thank you [removed] !

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Orlando, on Nov 06, 2016

I must say that [removed] was very professional and very helpful. He made time from his busy schedule to address my concerns.He is reliable and caring . He is a great asset to Minto.

4.8
Verified Homeowner
Orlando, on Oct 24, 2016

The commitment to resolving issues.

4.9
Verified Homeowner
Orlando, on Oct 15, 2016

Our home was not ready to close when promised, we closed anyway and there was multiple repairs and replacements that needs to be made. The Venders that Minto used were a big part of the problem.. The window vendor had to come back eight times because they kept trying to install scratched glass they claim was from the manufacture. [removed] did a great job getting things repaired but it was the vendors who repeatedly needed to come back. Plus work could only be performed 8 to 5 Monday thru Friday during working hours. If those are work work hours it became really rough to get the repairs done.

4.2
Verified Homeowner
Orlando, on Sep 14, 2016

Good relationship with [removed] our warranty contact with Minto. He helped and answered any concerns or issues we had our first year in the home.

4.8
Verified Homeowner
Orlando, on Aug 29, 2016

[removed] the warranty guy could not have been better. He is a A+

5.0
Verified Homeowner
Orlando, on Aug 27, 2016

Both [removed] and [removed] kept on top of every issue we brought to up and identified things that need to be fixed during the inspections.

5.0
Verified Homeowner
Orlando, on Aug 17, 2016

[removed] has been the best at assisting me with everything I have needed in the past year and more!

4.8
Verified Homeowner
Orlando, on Aug 12, 2016

Customer Service, Quality and Response

5.0
Verified Homeowner
Orlando, on Jun 29, 2016

Great costumer care!

4.9
Verified Homeowner
Orlando, on May 12, 2016

Elservicio y la atencion personal a los clientes de todos los superintententes

4.9
Verified Homeowner
Orlando, on May 10, 2016

The after move in service from [removed] was excellent. The home has been excellent.

4.8
Verified Homeowner
Orlando, on Apr 26, 2016

bryan service is awesome.

4.7
Verified Homeowner
Orlando, on Apr 26, 2016

Customer Service is terrible with Minto. It really puts a damper on the high build quality and value.

3.4
Verified Homeowner
Orlando, on Mar 10, 2016

Quality

5.0
Verified Homeowner
Orlando, on Feb 27, 2016

personalized service and attention

4.9
Verified Homeowner
Orlando, on Jan 27, 2016

Quality of construction is not as I had expected

3.9
Verified Homeowner
Orlando, on Jan 05, 2016

The continued support and responsiveness we had after closing with regard to the warranty.

4.9
Verified Homeowner
Orlando, on Dec 10, 2015

We have recommended a home to a family member.

5.0
Verified Homeowner
Orlando, on Dec 05, 2015

The fact that we were not abandonded after closing on the contract. The follow-up in our case was mostly cosmetic BUT much of that was on items we had paid extra to have as showpieces. It meant that Minto stands behind it's work.

4.9
Verified Homeowner
Orlando, on Dec 03, 2015

We've had only minor issues with our home. All have been satisfactorily resolved in a reasonable time frame. [removed] has taken care of everything for us. He has been helpful and pleasant.

5.0
Verified Homeowner