Top Homebuilder Ratings & Reviews

Minto Communities - USA

Lake Nona

108 Homeowner Reviews Completed Jul 2018 - Jan 20

Overall Satisfaction

4.3
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.4

Purchase Experience

4.6

Home Personalization Experience

4.6

Lender Experience

4.8

Construction Experience

4.4

Customer Care Experience

4.6

Home Readiness

4.0

Installation & Workmanship

4.4

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Driving Directions
Request More Info

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Orlando, on Nov 20, 2019

[name removed] is an outstanding service provider. he visited the home as scheduled, noted all the issues and arranged trades to get the work completed. Never met customer service personnel like [name removed].

5.0
Verified Homeowner
Orlando, on Nov 05, 2019

Only that [removed] answers our calls.

2.9
Verified Homeowner
Orlando, on Oct 27, 2019

[removed] was outstanding in making sure any defects were corrected after we moved in.

4.9
Verified Homeowner
Orlando, on Oct 03, 2019

[removed] is awesome , respectful and the best

5.0
Verified Homeowner
Orlando, on Aug 25, 2019

Minto makes sure you have your 3 home inspections and in-between if required!

5.0
Verified Homeowner
Orlando, on Jul 29, 2019

I am very dis-satisfied and dis-appointed with the warranty service & customer care service. The service is very poor and very slow to respond. In fact, it's been 3-three weeks since the walk-thru review and I have not even heard from [removed]--the Master Care superintendent, it's very frustrating and totally unprofessional.

1.4
Verified Homeowner
Orlando, on Jul 20, 2019

[removed] has been great. He has helped us fix a few issues in a timely manner.

5.0
Verified Homeowner
Orlando, on Jul 10, 2019

[removed] is top notch. He's reliable and always follows through on his commitments.

5.0
Verified Homeowner
Orlando, on Jun 10, 2019

[removed] is amazing , He explained all the warranty and went over everything in the house. If I needed something fixed we made an appointment and it got all Repaired.

5.0
Verified Homeowner
Orlando, on Jun 05, 2019

We love Minto Warranty Services and the hard work [removed] put to fix our home. This survey does not represents our satisfaction with construction or any other department except for warranty. Thanks to [removed] we can finally say that we love our home.

4.9
Verified Homeowner
Orlando, on Jun 04, 2019

[removed] is the "FACE" of Minto Homes. He is true to his word and has ensured all of our punch list items have been addressed. He is very friendly and sincere. Minto has a gem with him as an employee. He smoothed over some rough closing elements and makes me now want to recommend Minto Homes.

5.0
Verified Homeowner
Orlando, on May 31, 2019

[removed] is amazing.. he provided updates regularly and also did great job in building the home to quality exceeding expectation.

5.0
Verified Homeowner
Orlando, on May 29, 2019

[translated from PT] I am very well taken care of by [removed], who is responsible for my assistance.

4.6
Verified Homeowner
Orlando, on Mar 27, 2019

I like the quick attention to my concerns

5.0
Verified Homeowner
Orlando, on Mar 25, 2019

[removed] is committed to making sure his customers satisfaction is at the top of his list. [removed] should have been in charge of the home building team then our recommendations of a Minto home would have skyrocketed past strongly agree and there would be minimal warranty care!

5.0
Verified Homeowner
Orlando, on Mar 08, 2019

NOTHING. The experience from start to end was terrible. Of course I wont recommend this builder to anybody.

1.8
Verified Homeowner
Orlando, on Feb 04, 2019

Nothing was a good experience. I never would have signed a contract with this builder had I known the the problems they would have had.

1.3
Verified Homeowner
Orlando, on Jan 26, 2019

The last month of construction we finally had some good coorespondence with [removed], [removed], [removed]'s husband, [removed] and [removed]. These people were awesome. After construction, [removed] fixed numerous things that were not correctly done before closing. Because of them, I would recommend Minto again. However, the first seven months were not good at all. [removed], our first superintendent was dishonest and unqualified as our super. He was told repeately when things were not correct and did nothing to fix them and in fact denied there was a problem. This created a long delay at the end as all that was wrong needed to be fixed before closing and of course [removed] was no longer employed with Minto. We were assigned too many managers and issue items continued to be ignored or forgotten or lost in translation or maybe never relayed from one manager to the next. Now that we are moved in, I am confident all will be remedied and we are so thankful for this![removed] was excellent too and helped!

4.2
Verified Homeowner
Orlando, on Jan 04, 2019

[translated from PT] The person who is giving me support in the post sale is simply amazing, extremely attentive, helpful, would recommend to anyone who asked me about a good professional.

4.9
Verified Homeowner
Orlando, on Dec 17, 2018

The service managers were with all along the way. Awesome service. The managers were always available and responsive. Good guys.

4.2
Verified Homeowner
Orlando, on Dec 08, 2018

[removed] has made all the difference with my first year home experience. He genuinely treated my home as if it were his when it came to inspections and repairs. In addition to that, his conversation is always enjoyable and informative. Im almost sure my experience with Minto would have been a different story if it wasn't for him.

5.0
Verified Homeowner
Orlando, on Dec 04, 2018

Although working with this builder did not start out well when initially purchasing the house and during move-in, [removed] and the warranty team have exceeded my expectations throughout the year. The best thing about working with them is that they are very accessible, and make every effort to correct mistakes that have previously been made.

4.9
Verified Homeowner
Orlando, on Nov 21, 2018

[removed] has made this experience simply amazing. He is a professional and personable...my home was built well, but there was some minor items that he took care of as if it was a major item. I am enjoying my home.

5.0
Verified Homeowner
Orlando, on Nov 20, 2018

The quality of the work but especially having you assign [removed] as my master care rep.

5.0
Verified Homeowner
Orlando, on Nov 13, 2018

[removed] has given a superb customer service experience. He has complied with any warranty request and in a timely fashion. His friendly and honest demeanor should be the envy of everyone else around him. We thank you [removed].

4.6
Verified Homeowner
Orlando, on Oct 31, 2018

[removed] has been a gift from God. He came to finish what [removed], [removed] and company couldn’t finish. [removed] is very professional and he demonstrated that he cares for our headaches and complaints. I just wish I could have dealt only with [removed] throughout the process. [removed] fixed all of the problems that we had. [removed] is the best at what he does. His co-workers should learn from his professionalism and his commitment tin can making the homeowners happy. . Mintos should be proud that [removed] works for them. Yes

4.9
Verified Homeowner
Orlando, on Oct 25, 2018

the quality and creativity of the design

4.7
Verified Homeowner
Orlando, on Oct 18, 2018

Very Honest And Helpful

3.0
Verified Homeowner
Orlando, on Oct 18, 2018

They communicated through out the whole process and a thorough job was done.

5.0
Verified Homeowner
Orlando, on Oct 17, 2018

[removed] is your saving [removed]......

5.0
Verified Homeowner
Orlando, on Sep 20, 2018

[removed]...so helpful!!

4.8
Verified Homeowner
Orlando, on Sep 03, 2018

Overall, Mr. [removed] and his team at Master Care have done an excellent job in the continuation of the completion of any unfinished repairs. Mr. [removed] is a very respectful and courteous individual who has demonstrated a strong interest in assuring that my wife and I are happy with our Minto home. Mr. [removed] in my opinion has been by far the one individual that has given us some comfort in knowing that any other issues that need attention will be resolved.

5.0
Verified Homeowner
Orlando, on Aug 16, 2018

Our Superintendent of MasterCare, [removed], is a consummate professional. He always makes sure all of our needs are taken care of. Regardless of the type of service, he is extremely willing to assist. If you want happy and loyal customers, hire more people like [removed]. I recommend you promote this superstar and have him train all incoming superintendents for future success of the company.

3.9
Verified Homeowner
Orlando, on Aug 08, 2018

[removed] was very efficient and followed up on every request

5.0
Verified Homeowner
Orlando, on Aug 06, 2018

While I have not had any minor issues with the house so far, I would like to recognize [removed] for his upbeat approach. I had to reach out to him a couple of times and the gentleman is always ready to help

5.0
Verified Homeowner
Orlando, on Jul 20, 2018

I really like the warranty part. After I moved in, there are some minor defaults we would like to fix. [removed] and [removed] took care of my demands professionally and perfectly. They reponded my questions and concerns in a quick time manner and provided clear and thourough explinations. This is my first experience owning my house and I feel confidence of taking care of my house from their awesome 'house management 101 class' :].

4.9
Verified Homeowner
Orlando, on Jul 18, 2018

[removed] has been amazingly responsive.

5.0
Verified Homeowner
Orlando, on Jul 08, 2018

[removed] was AWESOME!!!!

5.0
Verified Homeowner
Orlando, on Jul 05, 2018

[removed]

5.0
Verified Homeowner
Orlando, on Jun 20, 2018

Although I had many issues with my home while it was being built and during closing, after my 30-day home visit and ever since, minto's help with issues/warranty visits have been so easy and they have been helpful in fixing any and all problems.

5.0
Verified Homeowner
Orlando, on Jun 19, 2018

great experience, fast reaponse

5.0
Verified Homeowner
Orlando, on Jun 12, 2018

the staff was very accommodating

5.0
Verified Homeowner
Orlando, on May 24, 2018

The updated photos of the build to my email by mark.

5.0
Verified Homeowner
Orlando, on Apr 08, 2018

Minto has been awesome to work with. Whenever there was any kind of issue, all we had to do was reach out to [removed] and he took care of the rest. He is amazing and so easy to work with!

5.0
Verified Homeowner
Orlando, on Apr 05, 2018

[removed] was fast. Took care of all of the issues and didn’t have to keep asking over and over. Very proactive!

5.0
Verified Homeowner
Orlando, on Mar 28, 2018

Most of the house was done right the first time. Anything that needed further attention was promptly taken care of.

5.0
Verified Homeowner
Orlando, on Mar 15, 2018

[removed] with warranty has gone above and beyond to address any issues after closing.

5.0
Verified Homeowner
Orlando, on Mar 01, 2018

Our initial builder over promised and under delivered. There were more, but you asked for SINGLE. [removed] on the other hand is amazing!

4.6
Verified Homeowner
Orlando, on Jan 18, 2018

I had to email/call multiple times towards the end of construction to get updates. Many things were not finished in time for closing, even after we pushed back my original closing date. It was disappointing considering other people in my building were already able to move in to their units.

3.6
Verified Homeowner
Orlando, on Jan 16, 2018

[removed] was fantastic! As this was my first home, [removed] was extremely attentive and detailed with managing my first house. While I traveled quite a bit during the process, [removed] would send updates and made sure I knew what was happening. I could not have had a better builder!

4.6
Verified Homeowner
Orlando, on Nov 28, 2017

The communication was ongoing and consistent once we began the building process. Hence, expectations were set and met. With the quality obvious so solid, the communication was the piece that stood out most.

4.9
Verified Homeowner
Orlando, on Oct 30, 2017

[removed] our builder was amazing! Always kept us updated and responds within minutes when I have a question! Minto is lucky to have him!!

5.0
Verified Homeowner
Orlando, on Aug 05, 2017

Although we bought a model home, the home builder made sure we were completely satisfied with every aspect of the house. [removed], the project manager, is absolutely outstanding and helped us with any questions or concerns.

5.0
Verified Homeowner
Orlando, on Aug 02, 2017

I got good information and updates. The construction was on time and only one delay.

5.0
Verified Homeowner
Orlando, on Jul 31, 2017

I like the design of the home. [removed] as been responsive and has offered great customer service.

4.6
Verified Homeowner
Orlando, on Jun 05, 2017

Committed to making the buyer satisfied with their purchase. You

5.0
Verified Homeowner
Orlando, on Jun 03, 2017

Attractive floor plans and exterior designs of homes.

5.0
Verified Homeowner
Orlando, on May 16, 2017

[removed] and the area manager followed up on every issue we had. [removed] everything could be fixed but he tried.

4.7
Verified Homeowner
Orlando, on May 16, 2017

The builders were great my only issue would be with the painter I think they could've done a better job. [removed] made sure everything was fixed before and after the move so that made the experience a little more easy.

4.6
Verified Homeowner
Orlando, on May 16, 2017

Nice design.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Orlando, on May 31, 2019

[removed] is amazing.. he provided updates regularly and also did great job in building the home to quality exceeding expectation.

5.0
Verified Homeowner
Orlando, on Mar 08, 2019

NOTHING. The experience from start to end was terrible. Of course I wont recommend this builder to anybody.

1.8
Verified Homeowner
Orlando, on Feb 04, 2019

Nothing was a good experience. I never would have signed a contract with this builder had I known the the problems they would have had.

1.3
Verified Homeowner
Orlando, on Jan 26, 2019

The last month of construction we finally had some good coorespondence with [removed], [removed], [removed]'s husband, [removed] and [removed]. These people were awesome. After construction, [removed] fixed numerous things that were not correctly done before closing. Because of them, I would recommend Minto again. However, the first seven months were not good at all. [removed], our first superintendent was dishonest and unqualified as our super. He was told repeately when things were not correct and did nothing to fix them and in fact denied there was a problem. This created a long delay at the end as all that was wrong needed to be fixed before closing and of course [removed] was no longer employed with Minto. We were assigned too many managers and issue items continued to be ignored or forgotten or lost in translation or maybe never relayed from one manager to the next. Now that we are moved in, I am confident all will be remedied and we are so thankful for this![removed] was excellent too and helped!

4.2
Verified Homeowner
Orlando, on Oct 18, 2018

They communicated through out the whole process and a thorough job was done.

5.0
Verified Homeowner
Orlando, on Jul 20, 2018

I really like the warranty part. After I moved in, there are some minor defaults we would like to fix. [removed] and [removed] took care of my demands professionally and perfectly. They reponded my questions and concerns in a quick time manner and provided clear and thourough explinations. This is my first experience owning my house and I feel confidence of taking care of my house from their awesome 'house management 101 class' :].

4.9
Verified Homeowner
Orlando, on Jun 12, 2018

the staff was very accommodating

5.0
Verified Homeowner
Orlando, on May 24, 2018

The updated photos of the build to my email by mark.

5.0
Verified Homeowner
Orlando, on Jan 18, 2018

I had to email/call multiple times towards the end of construction to get updates. Many things were not finished in time for closing, even after we pushed back my original closing date. It was disappointing considering other people in my building were already able to move in to their units.

3.6
Verified Homeowner
Orlando, on Jan 16, 2018

[removed] was fantastic! As this was my first home, [removed] was extremely attentive and detailed with managing my first house. While I traveled quite a bit during the process, [removed] would send updates and made sure I knew what was happening. I could not have had a better builder!

4.6
Verified Homeowner
Orlando, on Nov 28, 2017

The communication was ongoing and consistent once we began the building process. Hence, expectations were set and met. With the quality obvious so solid, the communication was the piece that stood out most.

4.9
Verified Homeowner
Orlando, on Oct 30, 2017

[removed] our builder was amazing! Always kept us updated and responds within minutes when I have a question! Minto is lucky to have him!!

5.0
Verified Homeowner
Orlando, on Aug 05, 2017

Although we bought a model home, the home builder made sure we were completely satisfied with every aspect of the house. [removed], the project manager, is absolutely outstanding and helped us with any questions or concerns.

5.0
Verified Homeowner
Orlando, on Aug 02, 2017

I got good information and updates. The construction was on time and only one delay.

5.0
Verified Homeowner
Orlando, on Jul 31, 2017

I like the design of the home. [removed] as been responsive and has offered great customer service.

4.6
Verified Homeowner
Orlando, on Jun 05, 2017

Committed to making the buyer satisfied with their purchase. You

5.0
Verified Homeowner
Orlando, on Jun 03, 2017

Attractive floor plans and exterior designs of homes.

5.0
Verified Homeowner
Orlando, on May 16, 2017

[removed] and the area manager followed up on every issue we had. [removed] everything could be fixed but he tried.

4.7
Verified Homeowner
Orlando, on May 16, 2017

The builders were great my only issue would be with the painter I think they could've done a better job. [removed] made sure everything was fixed before and after the move so that made the experience a little more easy.

4.6
Verified Homeowner
Orlando, on May 16, 2017

Nice design.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Orlando, on Nov 20, 2019

[name removed] is an outstanding service provider. he visited the home as scheduled, noted all the issues and arranged trades to get the work completed. Never met customer service personnel like [name removed].

5.0
Verified Homeowner
Orlando, on Nov 05, 2019

Only that [removed] answers our calls.

2.9
Verified Homeowner
Orlando, on Oct 03, 2019

[removed] is awesome , respectful and the best

5.0
Verified Homeowner
Orlando, on Jul 29, 2019

I am very dis-satisfied and dis-appointed with the warranty service & customer care service. The service is very poor and very slow to respond. In fact, it's been 3-three weeks since the walk-thru review and I have not even heard from [removed]--the Master Care superintendent, it's very frustrating and totally unprofessional.

1.4
Verified Homeowner
Orlando, on Jul 20, 2019

[removed] has been great. He has helped us fix a few issues in a timely manner.

5.0
Verified Homeowner
Orlando, on Jul 10, 2019

[removed] is top notch. He's reliable and always follows through on his commitments.

5.0
Verified Homeowner
Orlando, on Jun 10, 2019

[removed] is amazing , He explained all the warranty and went over everything in the house. If I needed something fixed we made an appointment and it got all Repaired.

5.0
Verified Homeowner
Orlando, on Jun 05, 2019

We love Minto Warranty Services and the hard work [removed] put to fix our home. This survey does not represents our satisfaction with construction or any other department except for warranty. Thanks to [removed] we can finally say that we love our home.

4.9
Verified Homeowner
Orlando, on Jun 04, 2019

[removed] is the "FACE" of Minto Homes. He is true to his word and has ensured all of our punch list items have been addressed. He is very friendly and sincere. Minto has a gem with him as an employee. He smoothed over some rough closing elements and makes me now want to recommend Minto Homes.

5.0
Verified Homeowner
Orlando, on Mar 25, 2019

[removed] is committed to making sure his customers satisfaction is at the top of his list. [removed] should have been in charge of the home building team then our recommendations of a Minto home would have skyrocketed past strongly agree and there would be minimal warranty care!

5.0
Verified Homeowner
Orlando, on Jan 04, 2019

[translated from PT] The person who is giving me support in the post sale is simply amazing, extremely attentive, helpful, would recommend to anyone who asked me about a good professional.

4.9
Verified Homeowner
Orlando, on Oct 31, 2018

[removed] has been a gift from God. He came to finish what [removed], [removed] and company couldn’t finish. [removed] is very professional and he demonstrated that he cares for our headaches and complaints. I just wish I could have dealt only with [removed] throughout the process. [removed] fixed all of the problems that we had. [removed] is the best at what he does. His co-workers should learn from his professionalism and his commitment tin can making the homeowners happy. . Mintos should be proud that [removed] works for them. Yes

4.9
Verified Homeowner
Orlando, on Oct 17, 2018

[removed] is your saving [removed]......

5.0
Verified Homeowner
Orlando, on Sep 03, 2018

Overall, Mr. [removed] and his team at Master Care have done an excellent job in the continuation of the completion of any unfinished repairs. Mr. [removed] is a very respectful and courteous individual who has demonstrated a strong interest in assuring that my wife and I are happy with our Minto home. Mr. [removed] in my opinion has been by far the one individual that has given us some comfort in knowing that any other issues that need attention will be resolved.

5.0
Verified Homeowner
Orlando, on Aug 08, 2018

[removed] was very efficient and followed up on every request

5.0
Verified Homeowner
Orlando, on Aug 06, 2018

While I have not had any minor issues with the house so far, I would like to recognize [removed] for his upbeat approach. I had to reach out to him a couple of times and the gentleman is always ready to help

5.0
Verified Homeowner
Orlando, on Jul 18, 2018

[removed] has been amazingly responsive.

5.0
Verified Homeowner
Orlando, on Jul 08, 2018

[removed] was AWESOME!!!!

5.0
Verified Homeowner
Orlando, on Jul 05, 2018

[removed]

5.0
Verified Homeowner
Orlando, on Jun 20, 2018

Although I had many issues with my home while it was being built and during closing, after my 30-day home visit and ever since, minto's help with issues/warranty visits have been so easy and they have been helpful in fixing any and all problems.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Orlando, on Oct 27, 2019

[removed] was outstanding in making sure any defects were corrected after we moved in.

4.9
Verified Homeowner
Orlando, on Aug 25, 2019

Minto makes sure you have your 3 home inspections and in-between if required!

5.0
Verified Homeowner
Orlando, on May 29, 2019

[translated from PT] I am very well taken care of by [removed], who is responsible for my assistance.

4.6
Verified Homeowner
Orlando, on Mar 27, 2019

I like the quick attention to my concerns

5.0
Verified Homeowner
Orlando, on Dec 17, 2018

The service managers were with all along the way. Awesome service. The managers were always available and responsive. Good guys.

4.2
Verified Homeowner
Orlando, on Dec 08, 2018

[removed] has made all the difference with my first year home experience. He genuinely treated my home as if it were his when it came to inspections and repairs. In addition to that, his conversation is always enjoyable and informative. Im almost sure my experience with Minto would have been a different story if it wasn't for him.

5.0
Verified Homeowner
Orlando, on Dec 04, 2018

Although working with this builder did not start out well when initially purchasing the house and during move-in, [removed] and the warranty team have exceeded my expectations throughout the year. The best thing about working with them is that they are very accessible, and make every effort to correct mistakes that have previously been made.

4.9
Verified Homeowner
Orlando, on Nov 21, 2018

[removed] has made this experience simply amazing. He is a professional and personable...my home was built well, but there was some minor items that he took care of as if it was a major item. I am enjoying my home.

5.0
Verified Homeowner
Orlando, on Nov 20, 2018

The quality of the work but especially having you assign [removed] as my master care rep.

5.0
Verified Homeowner
Orlando, on Nov 13, 2018

[removed] has given a superb customer service experience. He has complied with any warranty request and in a timely fashion. His friendly and honest demeanor should be the envy of everyone else around him. We thank you [removed].

4.6
Verified Homeowner
Orlando, on Oct 25, 2018

the quality and creativity of the design

4.7
Verified Homeowner
Orlando, on Oct 18, 2018

Very Honest And Helpful

3.0
Verified Homeowner
Orlando, on Sep 20, 2018

[removed]...so helpful!!

4.8
Verified Homeowner
Orlando, on Aug 16, 2018

Our Superintendent of MasterCare, [removed], is a consummate professional. He always makes sure all of our needs are taken care of. Regardless of the type of service, he is extremely willing to assist. If you want happy and loyal customers, hire more people like [removed]. I recommend you promote this superstar and have him train all incoming superintendents for future success of the company.

3.9
Verified Homeowner
Orlando, on Jun 19, 2018

great experience, fast reaponse

5.0
Verified Homeowner
Orlando, on Apr 08, 2018

Minto has been awesome to work with. Whenever there was any kind of issue, all we had to do was reach out to [removed] and he took care of the rest. He is amazing and so easy to work with!

5.0
Verified Homeowner
Orlando, on Apr 05, 2018

[removed] was fast. Took care of all of the issues and didn’t have to keep asking over and over. Very proactive!

5.0
Verified Homeowner
Orlando, on Mar 28, 2018

Most of the house was done right the first time. Anything that needed further attention was promptly taken care of.

5.0
Verified Homeowner
Orlando, on Mar 15, 2018

[removed] with warranty has gone above and beyond to address any issues after closing.

5.0
Verified Homeowner
Orlando, on Mar 01, 2018

Our initial builder over promised and under delivered. There were more, but you asked for SINGLE. [removed] on the other hand is amazing!

4.6
Verified Homeowner