Top Homebuilder Ratings & Reviews

Minto Communities - USA

Lake Park

345 Homeowner Reviews Completed Dec 2018 - Jun 2020

Overall Satisfaction

4.7
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.7

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

4.4

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.7

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Port St. Lucie, on May 26, 2020

Thanks to [name removed], [name removed] and [name removed]. All of you have been fantastic!

5.0
Verified Homeowner
Port St. Lucie, on May 26, 2020

Everyone at Minto Continues to make me feel like I am their most important customer. [name removed], my project manager made me feel welcome during the building process and made sure my every question was answered and everything I wanted was done to perfection. My sales and design professionals helped me ensure my home had everything just the way I wanted it. This is far different from my experience with previous builders. The 30 day and 6 month walk throughs were great taking care of those little things the pop up. I have bought homes, built homes, and renovated homes in the past. This is by far the best experience I have ever had!

5.0
Verified Homeowner
Port St. Lucie, on May 24, 2020

Any concerns we have are dealt with quickly and without any problem

5.0
Verified Homeowner
Port St. Lucie, on May 23, 2020

very good

5.0
Verified Homeowner
Port St. Lucie, on May 16, 2020

Attitude of every [name removed] contact. [name removed] to be accommodating. We have commented on what a fortuitous decision we made in choosing [name removed] [name removed] for our future. Our Construction Supervisor [name removed] is just like a member of the family.

4.9
Verified Homeowner
Port St. Lucie, on May 07, 2020

The sales process was informative, well organized, and all our questions were answered professionally. [name removed] and [name removed] thoroughly explained all of our new options and made good recommendations, which removed all concerns about purchasing this home long-distance. [name removed] did a great job with explaining the build process and additional extra steps [name removed] puts into every new home build. With the idea we were unable to be present during the build process, both [name removed] and [name removed] provided building progress picture throughout the entire build. We cannot be more appreciative for all the added personal touches throughout our build process, from beginning to end. Due to the COVID event we still have not been to visit the final build, but with pictures provided we are looking forward to becoming part of the [name removed] [name removed] community. We thank everyone involved in our home purchase and build from the bottom or our hearts. [name removed] & [name removed]

4.7
Verified Homeowner
Port St. Lucie, on Apr 30, 2020

[name removed] did a exceptional job in keeping me informed and explaining the working of my home. My main problem is with the cabinets. Draws that have no slides, draws that dont close properly and use of the wrong color touch up and the wrong touch up kit for my cabinets. Still waking for the two week insoectuon to go over minor problems

4.9
Verified Homeowner
Port St. Lucie, on Apr 17, 2020

This was a very emotional move for me. From the first phone call thru today the [name removed] team has been very responsive to my situation. [name removed] made the process very easy. Most of my questions were answered before I could even ask with the great communication. I felt very confident that my build would go smoothly after my first meeting with [name removed]. He is very knowledgeable and explained everything step by step.

5.0
Verified Homeowner
Port St. Lucie, on Apr 14, 2020

Sales personnel very pleasant. Construction supervisor very informative and helpful .

5.0
Verified Homeowner
Port St. Lucie, on Apr 02, 2020

I love every thing about warranty service/customer care experience with the exception of one thing! I had 2 water bills which were saying I used 11 gallons of water upon investigating this a problem was that there was a leak and the water was gushing at my meter of which Mento fixed but.... I paid the bills and [name removed] was suppose to rein burst me for this as it was no fault of mine ( the problem was going on when i moved in) I was told I would be reimbursed for the charge and as of this date ( 6 months later) I have not been??

5.0
Verified Homeowner
Port St. Lucie, on Mar 31, 2020

Friendly knowledgeable staff

5.0
Verified Homeowner
Port St. Lucie, on Mar 31, 2020

The help that [name removed] our superintendent gave us.

4.5
Verified Homeowner
Port St. Lucie, on Mar 31, 2020

Everyone in the sales office were super helpful! The move-in was easy!

5.0
Verified Homeowner
Port St. Lucie, on Mar 30, 2020

Helpful and professional assistance from sales ([name removed]) and design ([name removed]). Superior communication, advice, and help from construction supervisor ([name removed]).

5.0
Verified Homeowner
Port St. Lucie, on Mar 28, 2020

Customer service has been second to none!

5.0
Verified Homeowner
Port St. Lucie, on Mar 27, 2020

Follow up

5.0
Verified Homeowner
Port St. Lucie, on Mar 22, 2020

This experience has been great from the sales office to the Project Manager [name removed]. I was constantly updated with my progress and was so excited to see how my home came to be. I’m so happy to finally be home!

5.0
Verified Homeowner
Port St. Lucie, on Mar 21, 2020

Nothing.

1.6
Verified Homeowner
Port St. Lucie, on Mar 21, 2020

courteous and timely workers

4.8
Verified Homeowner
Port St. Lucie, on Mar 11, 2020

They always respond in a timely manner.

5.0
Verified Homeowner
Port St. Lucie, on Mar 11, 2020

[name removed] has done a super job getting our house built and ready for us and he has taken care of any problems.

5.0
Verified Homeowner
Port St. Lucie, on Mar 06, 2020

A personal touch

5.0
Verified Homeowner
Port St. Lucie, on Mar 06, 2020

Everyone was very helpful, especially [name removed] from the Lakes office

4.5
Verified Homeowner
Port St. Lucie, on Mar 02, 2020

[name removed] and [name removed]

4.9
Verified Homeowner
Port St. Lucie, on Mar 01, 2020

Very through in making sure we like our home. Good follow up. Doesn't disappear after we buy the housr

5.0
Verified Homeowner
Port St. Lucie, on Feb 29, 2020

Everything was taken care of. We have our 6 month inspection in a week. I don’t know if all of our issues will be addressed and taken care of.

4.7
Verified Homeowner
Port St. Lucie, on Feb 21, 2020

[name removed] has been very good coming back to fix a few odds and ends. Very good supervisors and subcontractors.

4.9
Verified Homeowner
Port St. Lucie, on Feb 19, 2020

The follow up after our one year meeting has been great.

4.7
Verified Homeowner
Port St. Lucie, on Feb 12, 2020

Easy quick process. Everyone was friendly and helpful.

5.0
Verified Homeowner
Port St. Lucie, on Feb 04, 2020

[name removed] is a great guy and the whole experience was excellent. [name removed] is a committed builder who does a great job. Could not be more pleased

4.9
Verified Homeowner
Port St. Lucie, on Feb 04, 2020

By selling agent [name removed] and [name removed] were both amazing and kept me apprised of all events. They were very professional and I appreciate all their help

5.0
Verified Homeowner
Port St. Lucie, on Feb 02, 2020

willing to help with any problem

4.9
Verified Homeowner
Port St. Lucie, on Jan 31, 2020

We had a great experience with our sales person [name removed]. He made it easy and helped us understand what it was going to cost. Our builder, [name removed], was the best. He kept us informed from the beginning. He sent pictures throughout the process. I feel this is probably one of the best building experiences we have had throughout our life. [name removed] was great to answer questions and explain things. I feel that [name removed] and [name removed] are great assets to [name removed].

5.0
Verified Homeowner
Port St. Lucie, on Jan 31, 2020

[name removed] and [name removed] the site supervisor were of great help and assistance throughout the entire process.

5.0
Verified Homeowner
Port St. Lucie, on Jan 31, 2020

Being able to visit site as often as I liked during building

4.6
Verified Homeowner
Port St. Lucie, on Jan 23, 2020

The service and accommodations from [name removed] and [name removed]

5.0
Verified Homeowner
Port St. Lucie, on Jan 16, 2020

Updates during the construction process if the home

4.4
Verified Homeowner
Port St. Lucie, on Jan 14, 2020

Fast courteous service

5.0
Verified Homeowner
Port St. Lucie, on Dec 28, 2019

[name removed] did a good job coordinating various trades involved in each repair. They made sure issues were completely resolved when quick fixes were not acceptable.

4.5
Verified Homeowner
Port St. Lucie, on Dec 22, 2019

when their is a problem they take care of it right away by get the people who handle it.

5.0
Verified Homeowner
Port St. Lucie, on Dec 16, 2019

[name removed] kept us in the loop every step of the way.

4.2
Verified Homeowner
Port St. Lucie, on Dec 04, 2019

The people we worked with, quality of the home and speed of response to the small issues we did have after the closing.

4.8
Verified Homeowner
Port St. Lucie, on Dec 02, 2019

This is difficult to answer, the master care homeowner’s guide says “We will make sure that your new home is everything you dreamed it would be, that’s our responsibility. The representatives are not willing to go the distance to satisfy me as a new homeowner. They are not meeting our expectations.

3.6
Verified Homeowner
Port St. Lucie, on Dec 01, 2019

extremely prompt response from any issue I had. Something I never experienced in previous new home construction.

5.0
Verified Homeowner
Port St. Lucie, on Nov 30, 2019

Great builder

5.0
Verified Homeowner
Port St. Lucie, on Nov 25, 2019

The house is beautiful.

4.6
Verified Homeowner
Port St. Lucie, on Nov 23, 2019

[name removed] is a great superintendent, He make the home owner his top priority

5.0
Verified Homeowner
Port St. Lucie, on Nov 21, 2019

I'm impressed with the [name removed] standards. The home quality is excellent. All of my special needs were accomidated by my builder [name removed], sales rep [name removed] and the repair team when needed.

5.0
Verified Homeowner
Port St. Lucie, on Nov 08, 2019

The 12 month home warranty

4.8
Verified Homeowner
Port St. Lucie, on Nov 05, 2019

When we have called someone comes out

4.7
Verified Homeowner
Port St. Lucie, on Oct 02, 2019

Very thorough & profesdional

4.7
Verified Homeowner
Port St. Lucie, on Sep 27, 2019

Quality home with great customer service.

4.6
Verified Homeowner
Port St. Lucie, on Sep 25, 2019

[translated from CY] 6 mo and 1 per cosultation.

4.1
Verified Homeowner
Port St. Lucie, on Sep 13, 2019

They have been very professional, curious and willing to solve the issue

4.8
Verified Homeowner
Port St. Lucie, on Aug 31, 2019

For the price I feel you get a wonderful home. The supervisors were very helpful understanding. There are a few things they will be completed within the next couple of weeks. all i all very happy.

4.8
Verified Homeowner
Port St. Lucie, on Aug 30, 2019

He was always available

4.4
Verified Homeowner
Port St. Lucie, on Aug 28, 2019

[translated from FR] Very good relationship with saleswoman [removed] and superintendent [removed] really wanted us to understand everything ??????

5.0
Verified Homeowner
Port St. Lucie, on Aug 27, 2019

My superintendent, [removed], is outstanding

4.3
Verified Homeowner
Port St. Lucie, on Aug 18, 2019

Great customer service. When I called regarding an issue, an appointment was promptly made and the issue resolved

4.7
Verified Homeowner
Port St. Lucie, on Aug 13, 2019

The builder always responded to any problem I had and tried to make me happy.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Port St. Lucie, on May 16, 2020

Attitude of every [name removed] contact. [name removed] to be accommodating. We have commented on what a fortuitous decision we made in choosing [name removed] [name removed] for our future. Our Construction Supervisor [name removed] is just like a member of the family.

4.9
Verified Homeowner
Port St. Lucie, on May 07, 2020

The sales process was informative, well organized, and all our questions were answered professionally. [name removed] and [name removed] thoroughly explained all of our new options and made good recommendations, which removed all concerns about purchasing this home long-distance. [name removed] did a great job with explaining the build process and additional extra steps [name removed] puts into every new home build. With the idea we were unable to be present during the build process, both [name removed] and [name removed] provided building progress picture throughout the entire build. We cannot be more appreciative for all the added personal touches throughout our build process, from beginning to end. Due to the COVID event we still have not been to visit the final build, but with pictures provided we are looking forward to becoming part of the [name removed] [name removed] community. We thank everyone involved in our home purchase and build from the bottom or our hearts. [name removed] & [name removed]

4.7
Verified Homeowner
Port St. Lucie, on Apr 30, 2020

[name removed] did a exceptional job in keeping me informed and explaining the working of my home. My main problem is with the cabinets. Draws that have no slides, draws that dont close properly and use of the wrong color touch up and the wrong touch up kit for my cabinets. Still waking for the two week insoectuon to go over minor problems

4.9
Verified Homeowner
Port St. Lucie, on Apr 17, 2020

This was a very emotional move for me. From the first phone call thru today the [name removed] team has been very responsive to my situation. [name removed] made the process very easy. Most of my questions were answered before I could even ask with the great communication. I felt very confident that my build would go smoothly after my first meeting with [name removed]. He is very knowledgeable and explained everything step by step.

5.0
Verified Homeowner
Port St. Lucie, on Apr 14, 2020

Sales personnel very pleasant. Construction supervisor very informative and helpful .

5.0
Verified Homeowner
Port St. Lucie, on Mar 31, 2020

The help that [name removed] our superintendent gave us.

4.5
Verified Homeowner
Port St. Lucie, on Mar 31, 2020

Everyone in the sales office were super helpful! The move-in was easy!

5.0
Verified Homeowner
Port St. Lucie, on Mar 30, 2020

Helpful and professional assistance from sales ([name removed]) and design ([name removed]). Superior communication, advice, and help from construction supervisor ([name removed]).

5.0
Verified Homeowner
Port St. Lucie, on Mar 22, 2020

This experience has been great from the sales office to the Project Manager [name removed]. I was constantly updated with my progress and was so excited to see how my home came to be. I’m so happy to finally be home!

5.0
Verified Homeowner
Port St. Lucie, on Mar 06, 2020

A personal touch

5.0
Verified Homeowner
Port St. Lucie, on Mar 06, 2020

Everyone was very helpful, especially [name removed] from the Lakes office

4.5
Verified Homeowner
Port St. Lucie, on Mar 02, 2020

[name removed] and [name removed]

4.9
Verified Homeowner
Port St. Lucie, on Feb 12, 2020

Easy quick process. Everyone was friendly and helpful.

5.0
Verified Homeowner
Port St. Lucie, on Feb 04, 2020

[name removed] is a great guy and the whole experience was excellent. [name removed] is a committed builder who does a great job. Could not be more pleased

4.9
Verified Homeowner
Port St. Lucie, on Feb 04, 2020

By selling agent [name removed] and [name removed] were both amazing and kept me apprised of all events. They were very professional and I appreciate all their help

5.0
Verified Homeowner
Port St. Lucie, on Jan 31, 2020

We had a great experience with our sales person [name removed]. He made it easy and helped us understand what it was going to cost. Our builder, [name removed], was the best. He kept us informed from the beginning. He sent pictures throughout the process. I feel this is probably one of the best building experiences we have had throughout our life. [name removed] was great to answer questions and explain things. I feel that [name removed] and [name removed] are great assets to [name removed].

5.0
Verified Homeowner
Port St. Lucie, on Jan 31, 2020

[name removed] and [name removed] the site supervisor were of great help and assistance throughout the entire process.

5.0
Verified Homeowner
Port St. Lucie, on Jan 31, 2020

Being able to visit site as often as I liked during building

4.6
Verified Homeowner
Port St. Lucie, on Jan 23, 2020

The service and accommodations from [name removed] and [name removed]

5.0
Verified Homeowner
Port St. Lucie, on Jan 16, 2020

Updates during the construction process if the home

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Port St. Lucie, on May 26, 2020

Thanks to [name removed], [name removed] and [name removed]. All of you have been fantastic!

5.0
Verified Homeowner
Port St. Lucie, on May 26, 2020

Everyone at Minto Continues to make me feel like I am their most important customer. [name removed], my project manager made me feel welcome during the building process and made sure my every question was answered and everything I wanted was done to perfection. My sales and design professionals helped me ensure my home had everything just the way I wanted it. This is far different from my experience with previous builders. The 30 day and 6 month walk throughs were great taking care of those little things the pop up. I have bought homes, built homes, and renovated homes in the past. This is by far the best experience I have ever had!

5.0
Verified Homeowner
Port St. Lucie, on May 24, 2020

Any concerns we have are dealt with quickly and without any problem

5.0
Verified Homeowner
Port St. Lucie, on May 23, 2020

very good

5.0
Verified Homeowner
Port St. Lucie, on Apr 02, 2020

I love every thing about warranty service/customer care experience with the exception of one thing! I had 2 water bills which were saying I used 11 gallons of water upon investigating this a problem was that there was a leak and the water was gushing at my meter of which Mento fixed but.... I paid the bills and [name removed] was suppose to rein burst me for this as it was no fault of mine ( the problem was going on when i moved in) I was told I would be reimbursed for the charge and as of this date ( 6 months later) I have not been??

5.0
Verified Homeowner
Port St. Lucie, on Mar 31, 2020

Friendly knowledgeable staff

5.0
Verified Homeowner
Port St. Lucie, on Mar 28, 2020

Customer service has been second to none!

5.0
Verified Homeowner
Port St. Lucie, on Mar 27, 2020

Follow up

5.0
Verified Homeowner
Port St. Lucie, on Mar 21, 2020

Nothing.

1.6
Verified Homeowner
Port St. Lucie, on Mar 21, 2020

courteous and timely workers

4.8
Verified Homeowner
Port St. Lucie, on Mar 11, 2020

They always respond in a timely manner.

5.0
Verified Homeowner
Port St. Lucie, on Mar 11, 2020

[name removed] has done a super job getting our house built and ready for us and he has taken care of any problems.

5.0
Verified Homeowner
Port St. Lucie, on Mar 01, 2020

Very through in making sure we like our home. Good follow up. Doesn't disappear after we buy the housr

5.0
Verified Homeowner
Port St. Lucie, on Feb 29, 2020

Everything was taken care of. We have our 6 month inspection in a week. I don’t know if all of our issues will be addressed and taken care of.

4.7
Verified Homeowner
Port St. Lucie, on Jan 14, 2020

Fast courteous service

5.0
Verified Homeowner
Port St. Lucie, on Dec 28, 2019

[name removed] did a good job coordinating various trades involved in each repair. They made sure issues were completely resolved when quick fixes were not acceptable.

4.5
Verified Homeowner
Port St. Lucie, on Dec 22, 2019

when their is a problem they take care of it right away by get the people who handle it.

5.0
Verified Homeowner
Port St. Lucie, on Dec 02, 2019

This is difficult to answer, the master care homeowner’s guide says “We will make sure that your new home is everything you dreamed it would be, that’s our responsibility. The representatives are not willing to go the distance to satisfy me as a new homeowner. They are not meeting our expectations.

3.6
Verified Homeowner
Port St. Lucie, on Nov 08, 2019

The 12 month home warranty

4.8
Verified Homeowner
Port St. Lucie, on Nov 05, 2019

When we have called someone comes out

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Port St. Lucie, on Feb 21, 2020

[name removed] has been very good coming back to fix a few odds and ends. Very good supervisors and subcontractors.

4.9
Verified Homeowner
Port St. Lucie, on Feb 19, 2020

The follow up after our one year meeting has been great.

4.7
Verified Homeowner
Port St. Lucie, on Feb 02, 2020

willing to help with any problem

4.9
Verified Homeowner
Port St. Lucie, on Dec 16, 2019

[name removed] kept us in the loop every step of the way.

4.2
Verified Homeowner
Port St. Lucie, on Dec 04, 2019

The people we worked with, quality of the home and speed of response to the small issues we did have after the closing.

4.8
Verified Homeowner
Port St. Lucie, on Dec 01, 2019

extremely prompt response from any issue I had. Something I never experienced in previous new home construction.

5.0
Verified Homeowner
Port St. Lucie, on Nov 30, 2019

Great builder

5.0
Verified Homeowner
Port St. Lucie, on Nov 25, 2019

The house is beautiful.

4.6
Verified Homeowner
Port St. Lucie, on Nov 23, 2019

[name removed] is a great superintendent, He make the home owner his top priority

5.0
Verified Homeowner
Port St. Lucie, on Nov 21, 2019

I'm impressed with the [name removed] standards. The home quality is excellent. All of my special needs were accomidated by my builder [name removed], sales rep [name removed] and the repair team when needed.

5.0
Verified Homeowner
Port St. Lucie, on Oct 02, 2019

Very thorough & profesdional

4.7
Verified Homeowner
Port St. Lucie, on Sep 27, 2019

Quality home with great customer service.

4.6
Verified Homeowner
Port St. Lucie, on Sep 25, 2019

[translated from CY] 6 mo and 1 per cosultation.

4.1
Verified Homeowner
Port St. Lucie, on Sep 13, 2019

They have been very professional, curious and willing to solve the issue

4.8
Verified Homeowner
Port St. Lucie, on Aug 31, 2019

For the price I feel you get a wonderful home. The supervisors were very helpful understanding. There are a few things they will be completed within the next couple of weeks. all i all very happy.

4.8
Verified Homeowner
Port St. Lucie, on Aug 30, 2019

He was always available

4.4
Verified Homeowner
Port St. Lucie, on Aug 28, 2019

[translated from FR] Very good relationship with saleswoman [removed] and superintendent [removed] really wanted us to understand everything ??????

5.0
Verified Homeowner
Port St. Lucie, on Aug 27, 2019

My superintendent, [removed], is outstanding

4.3
Verified Homeowner
Port St. Lucie, on Aug 18, 2019

Great customer service. When I called regarding an issue, an appointment was promptly made and the issue resolved

4.7
Verified Homeowner
Port St. Lucie, on Aug 13, 2019

The builder always responded to any problem I had and tried to make me happy.

4.8
Verified Homeowner