Top Homebuilder Ratings & Reviews

Minto Communities - USA

Sun City

4 Homeowner Reviews Completed Jan 2020 - Jul 2021

Overall Satisfaction

4.7
Customers' overall satisfaction
3.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

0.0

Community Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Sun City Center, FL, on Mar 14, 2019

The quality of my home is superior and the supervision of this construction was outstanding. The relationship between us and the construction managers was always informative and professional. All of our questions where answered timely and thoroughly. [removed] and [removed] have taken care of any and all issues that have risen to our satisfaction. We love our new home and would gladly buy another Minto home.

5.0
Verified Homeowner
Sun City Center, on Aug 16, 2019

They reached out to us.

5.0
Verified Homeowner
Sun City Center, on Jan 24, 2020

We feel the quality of our home coupled with the customer care is beyond excellent. We matter, our investment in our home is important to [name removed] therefore our satisfaction is paramount.

4.8
Verified Homeowner
Sun City Center, FL, on Mar 11, 2019

That it finally got done, months after the promised date.

4.8
Verified Homeowner
Sun City Center, on Aug 02, 2019

I am very pleased with our customer care. All questions and issues are satisfied promptly.

5.0
Verified Homeowner
Sun City Center, on Jan 22, 2020

working with [name removed]

5.0
Verified Homeowner
Sun City Center, FL, on Jan 07, 2019

Have some mixed feelings

4.4
Verified Homeowner
Sun City Center, on Aug 01, 2019

Mostly quickly responsive.

5.0
Verified Homeowner
Sun City Center, on Jan 21, 2020

As each day goes by, I must say that this entire escapade has morphed into a very disappointing nightmare.

4.4
Verified Homeowner
Sun City Center, FL, on Nov 29, 2018

My realtor contact at Minto and the Project Manager ([removed]) !

4.9
Verified Homeowner
Sun City Center, on Jul 08, 2019

Have enjoyed the personal customer care service.

5.0
Verified Homeowner
Sun City Center, on Jan 16, 2020

All of your employees have been pleasant and polite to me, especially [name removed].

4.7
Verified Homeowner
Sun City Center, FL, on Nov 22, 2018

[removed] was very knowledgeable and professional. The quality of materials was very good. Lot location and floor plan completely met our needs.

4.2
Verified Homeowner
Sun City Center, on Apr 29, 2019

[removed] and [removed] were always available and carried through on our needs!!

5.0
Verified Homeowner
Sun City Center, on Dec 10, 2019

Quality product and quality support team.

4.2
Verified Homeowner
Sun City Center, FL, on Nov 21, 2018

Having access to the construction manager by text messaging. Communication is vital to customer service - knowing that important issues were at least being communicated to the person in charge was important to our purchase experience.

4.9
Verified Homeowner
Sun City Center, on Apr 11, 2019

The service from [removed] has been excellent.

4.9
Verified Homeowner
Sun City Center, on Dec 06, 2019

[name removed]'s response time when questions arrive!

4.5
Verified Homeowner
Sun City Center, FL, on May 20, 2018

The many features that came standard compared to other builders.

4.9
Verified Homeowner
Sun City Center, on Apr 07, 2019

Your customer care representative,[removed], was always on top of issues to make sure they were resolved. My only complaint was the junk GE appliances, needed new motor for dishwasher, rust on washer drum, hanndle of refrigerator came off.

4.5
Verified Homeowner
Sun City Center, on Nov 06, 2019

Promptly addressed and corrected concerns. Very pleasant to work with.

4.6
Verified Homeowner
Sun City Center, FL, on Apr 29, 2018

the salesperson was first rate, construction supervisor was terrific

4.7
Verified Homeowner
Sun City Center, on Jan 06, 2019

They take our concerns seriously and work to resolve issues

4.2
Verified Homeowner
Sun City Center, on Oct 12, 2019

Quality materials at a reasonable price

4.4
Verified Homeowner
Sun City Center, FL, on Jan 07, 2018

The limited number of problems I have identified with the home...

5.0
Verified Homeowner
Sun City Center, on Dec 31, 2018

People did finally respond to punch list.

3.7
Verified Homeowner
Sun City Center, on Jun 01, 2019

average or less

1.7
Verified Homeowner
Sun City Center, FL, on Dec 31, 2017

Quality built home at a fair price.

4.9
Verified Homeowner
Sun City Center, on Dec 15, 2018

I AM VERY PLEASED WITH THE RESPONSE FROM ALL CONTRACTORS IN HANDLING ANYTHING THAT WAS WRONG AT THE HOME.

5.0
Verified Homeowner
Sun City Center, on Mar 27, 2019

After sale support

5.0
Verified Homeowner
Sun City Center, FL, on Dec 22, 2017

I'm very happy with my new home overall. It is beautiful, spacious, wonderful view, pricing was very reasonable and the people I worked with at Minto were all nice, professional and simply really good people.

4.9
Verified Homeowner
Sun City Center, on Oct 20, 2018

Reliable

5.0
Verified Homeowner
Sun City Center, on Nov 29, 2018

The responsiveness to concerns

3.5
Verified Homeowner
Sun City Center, FL, on Dec 18, 2017

A very good experience

5.0
Verified Homeowner
Sun City Center, on Sep 23, 2018

[removed] was an incredible superintendent

4.4
Verified Homeowner
Sun City Center, on Nov 15, 2018

Attention to detail.

3.6
Verified Homeowner
Sun City Center, FL, on Dec 15, 2017

[removed], Construction Super did an excellent job explaining all the facets of building process. Being available during our three to four trips during construction. Answering all questions and dealing with any issues very timely.

5.0
Verified Homeowner
Sun City Center, on Sep 09, 2018

Response time and follow-up excellent.

4.9
Verified Homeowner
Sun City Center, on Oct 29, 2018

They were on time even when the devastating hurricane came through the area right in the middle of the construction project.

4.3
Verified Homeowner
Sun City Center, FL, on Nov 26, 2017

The builder met our expectations by delivering a quality product.

5.0
Verified Homeowner
Sun City Center, on May 22, 2018

when the main water valve started leaking, someone was sent immediately to repair it. And they did an awesome job.

4.7
Verified Homeowner
Sun City Center, on Oct 17, 2018

[removed] was great to work with. Telling him once was enough because he always followed up on an concern.

4.1
Verified Homeowner
Sun City Center, FL, on Oct 03, 2017

[removed] was the single most important reason for our wonderful experience. [removed] would come a close second.

5.0
Verified Homeowner
Sun City Center, on May 22, 2018

Most of the issues with the new construction are very minor and the Minto reps have been helpful in resolving issues. I have VERY REAL ISSUES WITH THE OUTDOOR KITCHEN ROUGH IN!!!

4.3
Verified Homeowner
Sun City Center, on Oct 09, 2018

We love the home & the location & community

4.0
Verified Homeowner
Sun City Center, FL, on Sep 26, 2017

Service from [removed] was exceptional and outstanding. The Sales and Coordination staff was very attentive, [removed], [removed], and [removed] Youngross in the corporate office.

5.0
Verified Homeowner
Sun City Center, on May 20, 2018

The 2 issues we have had for six months have not been taken care of to our satisfaction. These are the toilets (which do not properly flush) and the lack of landscaping we were told would be here by our sales person, [removed]. Other than this we love our house, location and neighborhood. Therefore, we can not give you 9’s & 10's.

4.6
Verified Homeowner
Sun City Center, on Oct 08, 2018

In the rare event that something is not correct with your house they do what ever it takes to correct it.

5.0
Verified Homeowner
Sun City Center, FL, on Sep 04, 2017

All was done that needed to be there.

4.2
Verified Homeowner
Sun City Center, on Apr 30, 2018

Detail follow up on our questions concerns

5.0
Verified Homeowner
Sun City Center, on Sep 07, 2018

Fixed flaws in a timely

4.2
Verified Homeowner
Sun City Center, FL, on Aug 20, 2017

Process went as described and Minto was serious about meeting the commitment to us.

5.0
Verified Homeowner
Sun City Center, on Apr 17, 2018

I would have liked the light switches separated and positioned differently. The positions were shown to me in the model home and on the plans so I should have spoken up at the time of sale.

5.0
Verified Homeowner
Sun City Center, on Jul 15, 2018

Response time to major problems (and there were a few) was good.

3.5
Verified Homeowner
Sun City Center, FL, on Jul 20, 2017

The friendly and positive attitude and attention to details of our construction super [removed] was outstanding. It made us feel so comfortable building this house.

4.9
Verified Homeowner
Sun City Center, on Apr 07, 2018

Most items have been corrected still waiting on a couple of items to be scheduled

4.3
Verified Homeowner
Sun City Center, on Jul 05, 2018

The quality of the home is not up to par because of materials used as well as outside vendors. It resulted in vendors having to return several times to either replace or repair areas.

2.9
Verified Homeowner
Sun City Center, FL, on Jul 09, 2017

Love the home, its amenities and neighbors

5.0
Verified Homeowner
Sun City Center, on Apr 05, 2018

We have not needed the service, but we are happy they are there for us.

5.0
Verified Homeowner
Sun City Center, on Jun 26, 2018

Even after a very bad false start several years ago - the experience once we decided to build was beyond what we expected to happen in a positive way - great follow-up and timely build

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Sun City Center, FL, on Mar 14, 2019

The quality of my home is superior and the supervision of this construction was outstanding. The relationship between us and the construction managers was always informative and professional. All of our questions where answered timely and thoroughly. [removed] and [removed] have taken care of any and all issues that have risen to our satisfaction. We love our new home and would gladly buy another Minto home.

5.0
Verified Homeowner
Sun City Center, FL, on Mar 11, 2019

That it finally got done, months after the promised date.

4.8
Verified Homeowner
Sun City Center, FL, on Jan 07, 2019

Have some mixed feelings

4.4
Verified Homeowner
Sun City Center, FL, on Nov 29, 2018

My realtor contact at Minto and the Project Manager ([removed]) !

4.9
Verified Homeowner
Sun City Center, FL, on Nov 22, 2018

[removed] was very knowledgeable and professional. The quality of materials was very good. Lot location and floor plan completely met our needs.

4.2
Verified Homeowner
Sun City Center, FL, on Nov 21, 2018

Having access to the construction manager by text messaging. Communication is vital to customer service - knowing that important issues were at least being communicated to the person in charge was important to our purchase experience.

4.9
Verified Homeowner
Sun City Center, FL, on May 20, 2018

The many features that came standard compared to other builders.

4.9
Verified Homeowner
Sun City Center, FL, on Apr 29, 2018

the salesperson was first rate, construction supervisor was terrific

4.7
Verified Homeowner
Sun City Center, FL, on Jan 07, 2018

The limited number of problems I have identified with the home...

5.0
Verified Homeowner
Sun City Center, FL, on Dec 31, 2017

Quality built home at a fair price.

4.9
Verified Homeowner
Sun City Center, FL, on Dec 22, 2017

I'm very happy with my new home overall. It is beautiful, spacious, wonderful view, pricing was very reasonable and the people I worked with at Minto were all nice, professional and simply really good people.

4.9
Verified Homeowner
Sun City Center, FL, on Dec 18, 2017

A very good experience

5.0
Verified Homeowner
Sun City Center, FL, on Dec 15, 2017

[removed], Construction Super did an excellent job explaining all the facets of building process. Being available during our three to four trips during construction. Answering all questions and dealing with any issues very timely.

5.0
Verified Homeowner
Sun City Center, FL, on Nov 26, 2017

The builder met our expectations by delivering a quality product.

5.0
Verified Homeowner
Sun City Center, FL, on Oct 03, 2017

[removed] was the single most important reason for our wonderful experience. [removed] would come a close second.

5.0
Verified Homeowner
Sun City Center, FL, on Sep 26, 2017

Service from [removed] was exceptional and outstanding. The Sales and Coordination staff was very attentive, [removed], [removed], and [removed] Youngross in the corporate office.

5.0
Verified Homeowner
Sun City Center, FL, on Sep 04, 2017

All was done that needed to be there.

4.2
Verified Homeowner
Sun City Center, FL, on Aug 20, 2017

Process went as described and Minto was serious about meeting the commitment to us.

5.0
Verified Homeowner
Sun City Center, FL, on Jul 20, 2017

The friendly and positive attitude and attention to details of our construction super [removed] was outstanding. It made us feel so comfortable building this house.

4.9
Verified Homeowner
Sun City Center, FL, on Jul 09, 2017

Love the home, its amenities and neighbors

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Sun City Center, on Aug 16, 2019

They reached out to us.

5.0
Verified Homeowner
Sun City Center, on Aug 02, 2019

I am very pleased with our customer care. All questions and issues are satisfied promptly.

5.0
Verified Homeowner
Sun City Center, on Aug 01, 2019

Mostly quickly responsive.

5.0
Verified Homeowner
Sun City Center, on Jul 08, 2019

Have enjoyed the personal customer care service.

5.0
Verified Homeowner
Sun City Center, on Apr 29, 2019

[removed] and [removed] were always available and carried through on our needs!!

5.0
Verified Homeowner
Sun City Center, on Apr 11, 2019

The service from [removed] has been excellent.

4.9
Verified Homeowner
Sun City Center, on Apr 07, 2019

Your customer care representative,[removed], was always on top of issues to make sure they were resolved. My only complaint was the junk GE appliances, needed new motor for dishwasher, rust on washer drum, hanndle of refrigerator came off.

4.5
Verified Homeowner
Sun City Center, on Jan 06, 2019

They take our concerns seriously and work to resolve issues

4.2
Verified Homeowner
Sun City Center, on Dec 31, 2018

People did finally respond to punch list.

3.7
Verified Homeowner
Sun City Center, on Dec 15, 2018

I AM VERY PLEASED WITH THE RESPONSE FROM ALL CONTRACTORS IN HANDLING ANYTHING THAT WAS WRONG AT THE HOME.

5.0
Verified Homeowner
Sun City Center, on Oct 20, 2018

Reliable

5.0
Verified Homeowner
Sun City Center, on Sep 23, 2018

[removed] was an incredible superintendent

4.4
Verified Homeowner
Sun City Center, on Sep 09, 2018

Response time and follow-up excellent.

4.9
Verified Homeowner
Sun City Center, on May 22, 2018

when the main water valve started leaking, someone was sent immediately to repair it. And they did an awesome job.

4.7
Verified Homeowner
Sun City Center, on May 22, 2018

Most of the issues with the new construction are very minor and the Minto reps have been helpful in resolving issues. I have VERY REAL ISSUES WITH THE OUTDOOR KITCHEN ROUGH IN!!!

4.3
Verified Homeowner
Sun City Center, on May 20, 2018

The 2 issues we have had for six months have not been taken care of to our satisfaction. These are the toilets (which do not properly flush) and the lack of landscaping we were told would be here by our sales person, [removed]. Other than this we love our house, location and neighborhood. Therefore, we can not give you 9’s & 10's.

4.6
Verified Homeowner
Sun City Center, on Apr 30, 2018

Detail follow up on our questions concerns

5.0
Verified Homeowner
Sun City Center, on Apr 17, 2018

I would have liked the light switches separated and positioned differently. The positions were shown to me in the model home and on the plans so I should have spoken up at the time of sale.

5.0
Verified Homeowner
Sun City Center, on Apr 07, 2018

Most items have been corrected still waiting on a couple of items to be scheduled

4.3
Verified Homeowner
Sun City Center, on Apr 05, 2018

We have not needed the service, but we are happy they are there for us.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Sun City Center, on Jan 24, 2020

We feel the quality of our home coupled with the customer care is beyond excellent. We matter, our investment in our home is important to [name removed] therefore our satisfaction is paramount.

4.8
Verified Homeowner
Sun City Center, on Jan 22, 2020

working with [name removed]

5.0
Verified Homeowner
Sun City Center, on Jan 21, 2020

As each day goes by, I must say that this entire escapade has morphed into a very disappointing nightmare.

4.4
Verified Homeowner
Sun City Center, on Jan 16, 2020

All of your employees have been pleasant and polite to me, especially [name removed].

4.7
Verified Homeowner
Sun City Center, on Dec 10, 2019

Quality product and quality support team.

4.2
Verified Homeowner
Sun City Center, on Dec 06, 2019

[name removed]'s response time when questions arrive!

4.5
Verified Homeowner
Sun City Center, on Nov 06, 2019

Promptly addressed and corrected concerns. Very pleasant to work with.

4.6
Verified Homeowner
Sun City Center, on Oct 12, 2019

Quality materials at a reasonable price

4.4
Verified Homeowner
Sun City Center, on Jun 01, 2019

average or less

1.7
Verified Homeowner
Sun City Center, on Mar 27, 2019

After sale support

5.0
Verified Homeowner
Sun City Center, on Nov 29, 2018

The responsiveness to concerns

3.5
Verified Homeowner
Sun City Center, on Nov 15, 2018

Attention to detail.

3.6
Verified Homeowner
Sun City Center, on Oct 29, 2018

They were on time even when the devastating hurricane came through the area right in the middle of the construction project.

4.3
Verified Homeowner
Sun City Center, on Oct 17, 2018

[removed] was great to work with. Telling him once was enough because he always followed up on an concern.

4.1
Verified Homeowner
Sun City Center, on Oct 09, 2018

We love the home & the location & community

4.0
Verified Homeowner
Sun City Center, on Oct 08, 2018

In the rare event that something is not correct with your house they do what ever it takes to correct it.

5.0
Verified Homeowner
Sun City Center, on Sep 07, 2018

Fixed flaws in a timely

4.2
Verified Homeowner
Sun City Center, on Jul 15, 2018

Response time to major problems (and there were a few) was good.

3.5
Verified Homeowner
Sun City Center, on Jul 05, 2018

The quality of the home is not up to par because of materials used as well as outside vendors. It resulted in vendors having to return several times to either replace or repair areas.

2.9
Verified Homeowner
Sun City Center, on Jun 26, 2018

Even after a very bad false start several years ago - the experience once we decided to build was beyond what we expected to happen in a positive way - great follow-up and timely build

4.7
Verified Homeowner