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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Sun City Center, FL, on Mar 14, 2019
The quality of my home is superior and the supervision of this construction was outstanding. The relationship between us and the construction managers was always informative and professional. All of our questions where answered timely and thoroughly. [removed] and [removed] have taken care of any and all issues that have risen to our satisfaction. We love our new home and would gladly buy another Minto home.
Sun City Center, on Jan 24, 2020
We feel the quality of our home coupled with the customer care is beyond excellent. We matter, our investment in our home is important to [name removed] therefore our satisfaction is paramount.
Sun City Center, FL, on Mar 11, 2019
That it finally got done, months after the promised date.
Sun City Center, on Aug 02, 2019
I am very pleased with our customer care. All questions and issues are satisfied promptly.
Sun City Center, on Jan 21, 2020
As each day goes by, I must say that this entire escapade has morphed into a very disappointing nightmare.
Sun City Center, FL, on Nov 29, 2018
My realtor contact at Minto and the Project Manager ([removed]) !
Sun City Center, on Jul 08, 2019
Have enjoyed the personal customer care service.
Sun City Center, on Jan 16, 2020
All of your employees have been pleasant and polite to me, especially [name removed].
Sun City Center, FL, on Nov 22, 2018
[removed] was very knowledgeable and professional. The quality of materials was very good. Lot location and floor plan completely met our needs.
Sun City Center, on Apr 29, 2019
[removed] and [removed] were always available and carried through on our needs!!
Sun City Center, FL, on Nov 21, 2018
Having access to the construction manager by text messaging. Communication is vital to customer service - knowing that important issues were at least being communicated to the person in charge was important to our purchase experience.
Sun City Center, on Apr 11, 2019
The service from [removed] has been excellent.
Sun City Center, on Dec 06, 2019
[name removed]'s response time when questions arrive!
Sun City Center, FL, on May 20, 2018
The many features that came standard compared to other builders.
Sun City Center, on Apr 07, 2019
Your customer care representative,[removed], was always on top of issues to make sure they were resolved. My only complaint was the junk GE appliances, needed new motor for dishwasher, rust on washer drum, hanndle of refrigerator came off.
Sun City Center, on Nov 06, 2019
Promptly addressed and corrected concerns. Very pleasant to work with.
Sun City Center, FL, on Apr 29, 2018
the salesperson was first rate, construction supervisor was terrific
Sun City Center, on Jan 06, 2019
They take our concerns seriously and work to resolve issues
Sun City Center, FL, on Jan 07, 2018
The limited number of problems I have identified with the home...
Sun City Center, on Dec 15, 2018
I AM VERY PLEASED WITH THE RESPONSE FROM ALL CONTRACTORS IN HANDLING ANYTHING THAT WAS WRONG AT THE HOME.
Sun City Center, FL, on Dec 22, 2017
I'm very happy with my new home overall. It is beautiful, spacious, wonderful view, pricing was very reasonable and the people I worked with at Minto were all nice, professional and simply really good people.
Sun City Center, FL, on Dec 15, 2017
[removed], Construction Super did an excellent job explaining all the facets of building process. Being available during our three to four trips during construction. Answering all questions and dealing with any issues very timely.
Sun City Center, on Oct 29, 2018
They were on time even when the devastating hurricane came through the area right in the middle of the construction project.
Sun City Center, FL, on Nov 26, 2017
The builder met our expectations by delivering a quality product.
Sun City Center, on May 22, 2018
Most of the issues with the new construction are very minor and the Minto reps have been helpful in resolving issues. I have VERY REAL ISSUES WITH THE OUTDOOR KITCHEN ROUGH IN!!!
Sun City Center, on Oct 17, 2018
[removed] was great to work with. Telling him once was enough because he always followed up on an concern.
Sun City Center, FL, on Oct 03, 2017
[removed] was the single most important reason for our wonderful experience. [removed] would come a close second.
Sun City Center, on May 22, 2018
when the main water valve started leaking, someone was sent immediately to repair it. And they did an awesome job.
Sun City Center, FL, on Sep 26, 2017
Service from [removed] was exceptional and outstanding. The Sales and Coordination staff was very attentive, [removed], [removed], and [removed] Youngross in the corporate office.
Sun City Center, on May 20, 2018
The 2 issues we have had for six months have not been taken care of to our satisfaction. These are the toilets (which do not properly flush) and the lack of landscaping we were told would be here by our sales person, [removed]. Other than this we love our house, location and neighborhood. Therefore, we can not give you 9’s & 10's.
Sun City Center, on Oct 08, 2018
In the rare event that something is not correct with your house they do what ever it takes to correct it.
Sun City Center, FL, on Aug 20, 2017
Process went as described and Minto was serious about meeting the commitment to us.
Sun City Center, on Apr 17, 2018
I would have liked the light switches separated and positioned differently. The positions were shown to me in the model home and on the plans so I should have spoken up at the time of sale.
Sun City Center, on Jul 15, 2018
Response time to major problems (and there were a few) was good.
Sun City Center, FL, on Jul 20, 2017
The friendly and positive attitude and attention to details of our construction super [removed] was outstanding. It made us feel so comfortable building this house.
Sun City Center, on Apr 07, 2018
Most items have been corrected still waiting on a couple of items to be scheduled
Sun City Center, on Jul 05, 2018
The quality of the home is not up to par because of materials used as well as outside vendors. It resulted in vendors having to return several times to either replace or repair areas.
Sun City Center, FL, on Jul 09, 2017
Love the home, its amenities and neighbors
Sun City Center, on Apr 05, 2018
We have not needed the service, but we are happy they are there for us.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Sun City Center, FL, on Mar 14, 2019
The quality of my home is superior and the supervision of this construction was outstanding. The relationship between us and the construction managers was always informative and professional. All of our questions where answered timely and thoroughly. [removed] and [removed] have taken care of any and all issues that have risen to our satisfaction. We love our new home and would gladly buy another Minto home.
Sun City Center, FL, on Mar 11, 2019
That it finally got done, months after the promised date.
Sun City Center, FL, on Nov 29, 2018
My realtor contact at Minto and the Project Manager ([removed]) !
Sun City Center, FL, on Nov 22, 2018
[removed] was very knowledgeable and professional. The quality of materials was very good. Lot location and floor plan completely met our needs.
Sun City Center, FL, on Nov 21, 2018
Having access to the construction manager by text messaging. Communication is vital to customer service - knowing that important issues were at least being communicated to the person in charge was important to our purchase experience.
Sun City Center, FL, on May 20, 2018
The many features that came standard compared to other builders.
Sun City Center, FL, on Apr 29, 2018
the salesperson was first rate, construction supervisor was terrific
Sun City Center, FL, on Jan 07, 2018
The limited number of problems I have identified with the home...
Sun City Center, FL, on Dec 22, 2017
I'm very happy with my new home overall. It is beautiful, spacious, wonderful view, pricing was very reasonable and the people I worked with at Minto were all nice, professional and simply really good people.
Sun City Center, FL, on Dec 15, 2017
[removed], Construction Super did an excellent job explaining all the facets of building process. Being available during our three to four trips during construction. Answering all questions and dealing with any issues very timely.
Sun City Center, FL, on Nov 26, 2017
The builder met our expectations by delivering a quality product.
Sun City Center, FL, on Oct 03, 2017
[removed] was the single most important reason for our wonderful experience. [removed] would come a close second.
Sun City Center, FL, on Sep 26, 2017
Service from [removed] was exceptional and outstanding. The Sales and Coordination staff was very attentive, [removed], [removed], and [removed] Youngross in the corporate office.
Sun City Center, FL, on Aug 20, 2017
Process went as described and Minto was serious about meeting the commitment to us.
Sun City Center, FL, on Jul 20, 2017
The friendly and positive attitude and attention to details of our construction super [removed] was outstanding. It made us feel so comfortable building this house.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Sun City Center, on Aug 02, 2019
I am very pleased with our customer care. All questions and issues are satisfied promptly.
Sun City Center, on Jul 08, 2019
Have enjoyed the personal customer care service.
Sun City Center, on Apr 29, 2019
[removed] and [removed] were always available and carried through on our needs!!
Sun City Center, on Apr 11, 2019
The service from [removed] has been excellent.
Sun City Center, on Apr 07, 2019
Your customer care representative,[removed], was always on top of issues to make sure they were resolved. My only complaint was the junk GE appliances, needed new motor for dishwasher, rust on washer drum, hanndle of refrigerator came off.
Sun City Center, on Jan 06, 2019
They take our concerns seriously and work to resolve issues
Sun City Center, on Dec 15, 2018
I AM VERY PLEASED WITH THE RESPONSE FROM ALL CONTRACTORS IN HANDLING ANYTHING THAT WAS WRONG AT THE HOME.
Sun City Center, on May 22, 2018
Most of the issues with the new construction are very minor and the Minto reps have been helpful in resolving issues. I have VERY REAL ISSUES WITH THE OUTDOOR KITCHEN ROUGH IN!!!
Sun City Center, on May 22, 2018
when the main water valve started leaking, someone was sent immediately to repair it. And they did an awesome job.
Sun City Center, on May 20, 2018
The 2 issues we have had for six months have not been taken care of to our satisfaction. These are the toilets (which do not properly flush) and the lack of landscaping we were told would be here by our sales person, [removed]. Other than this we love our house, location and neighborhood. Therefore, we can not give you 9’s & 10's.
Sun City Center, on Apr 17, 2018
I would have liked the light switches separated and positioned differently. The positions were shown to me in the model home and on the plans so I should have spoken up at the time of sale.
Sun City Center, on Apr 07, 2018
Most items have been corrected still waiting on a couple of items to be scheduled
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Sun City Center, on Jan 24, 2020
We feel the quality of our home coupled with the customer care is beyond excellent. We matter, our investment in our home is important to [name removed] therefore our satisfaction is paramount.
Sun City Center, on Jan 21, 2020
As each day goes by, I must say that this entire escapade has morphed into a very disappointing nightmare.
Sun City Center, on Jan 16, 2020
All of your employees have been pleasant and polite to me, especially [name removed].
Sun City Center, on Dec 06, 2019
[name removed]'s response time when questions arrive!
Sun City Center, on Nov 06, 2019
Promptly addressed and corrected concerns. Very pleasant to work with.
Sun City Center, on Oct 29, 2018
They were on time even when the devastating hurricane came through the area right in the middle of the construction project.
Sun City Center, on Oct 17, 2018
[removed] was great to work with. Telling him once was enough because he always followed up on an concern.
Sun City Center, on Oct 08, 2018
In the rare event that something is not correct with your house they do what ever it takes to correct it.
Sun City Center, on Jul 15, 2018
Response time to major problems (and there were a few) was good.
Sun City Center, on Jul 05, 2018
The quality of the home is not up to par because of materials used as well as outside vendors. It resulted in vendors having to return several times to either replace or repair areas.