Top Homebuilder Ratings & Reviews

Minto Communities - USA

Twin Eagles

29 Homeowner Reviews Completed Jul 2018 - Jan 20

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.9

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

3.1

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.6

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Naples, on Nov 27, 2019

The person responsible to ensure the punch list of items that needed to be repaired is exceptional. Her name is [name removed]. She communicates clearly, meets her stated completion dates, and is very thorough.

4.6
Verified Homeowner
Naples, on Oct 31, 2019

Master Care stood behind the warranty work all the way.

5.0
Verified Homeowner
Naples, on Aug 12, 2019

We bought this home as completed as a spec, as is. Both the sales rep and the construction supervisor have been cooperative and very helpful, both before and after closing. The master care has been very easy to deal with and understanding of our needs and schedule. [removed] is excellent at her job and a credit to your company.

5.0
Verified Homeowner
Naples, on Jun 26, 2019

easy to call and get work done

3.7
Verified Homeowner
Naples, on Jun 15, 2019

Very good quality and very responsive to issues.

5.0
Verified Homeowner
Naples, on Jun 07, 2019

The interaction between the construction supervisor & salesperson.

4.8
Verified Homeowner
Naples, on May 24, 2019

Janet has been great

5.0
Verified Homeowner
Naples, on May 12, 2019

[removed] is trying to make sure we are very pleased with the home. He often follows up making sure that issues are resolved to our satisfaction. We have a few issues remaining but we believe they will be taken care of.

4.4
Verified Homeowner
Naples, on May 07, 2019

[removed] has been the most responsive and has followed through to resolve as much as possible.

4.8
Verified Homeowner
Naples, on Feb 13, 2019

There was no pressure from sales rep ([removed]) who was great, displayed a lot of knowledge and patience as we waited almost 2 years to commit and visited the models numerous times.

4.9
Verified Homeowner
Naples, on Feb 09, 2019

The staff. Todd and oscar

4.8
Verified Homeowner
Naples, on Oct 05, 2018

I have communicated several times about drainage and it continues to not be addressed. I have sent numerous recent messages and received no response

4.0
Verified Homeowner
Naples, on Jul 24, 2018

[removed] clearly takes great pride in the Minto product, and has worked hard to assure that we are thoroughly satisfied with our new home purchase. He is truly an asset to your fine firm!

5.0
Verified Homeowner
Naples, on Jul 03, 2018

I am extremely unhappy that [removed] approved the construction of a pool on my neighbor's plot so close to mine that I am constantly bothered by the noise of the equipment.

4.5
Verified Homeowner
Naples, on Apr 12, 2018

[removed] has been helpful

3.3
Verified Homeowner
Naples, on Feb 11, 2018

Customer service

4.5
Verified Homeowner
Naples, on Feb 07, 2018

pool equipment issues drove this rating down somewhat

4.0
Verified Homeowner
Naples, on Jan 15, 2018

Weekly updates with pictures and quality of the work

5.0
Verified Homeowner
Naples, on Dec 22, 2017

[removed]

4.2
Verified Homeowner
Naples, on Dec 01, 2017

There is standing water between my home and neighbors home due to improper grading and so far Minto has not addressed the issue after nearly one year.

3.9
Verified Homeowner
Naples, on Oct 30, 2017

No perfect company and/or person, however we are satisfied.

3.7
Verified Homeowner
Naples, on Oct 08, 2017

I was very positively impressed with Minto immediately after settlement MARCH 31, 2017. In the August September time frame, [removed] kept responding to all new issues that they were caused by the hurricane when clearly they were not.

2.5
Verified Homeowner
Naples, on Aug 25, 2017

They follow up.

4.9
Verified Homeowner
Naples, on Aug 08, 2017

local staff on site and at sales center

4.4
Verified Homeowner
Naples, on Jul 24, 2017

Minto has been very attentive in fixing any problems on a timely basis and excellent follow-up.

4.6
Verified Homeowner
Naples, on Jul 22, 2017

After spending $700,000 plus on the house I did not expect to have to repaint interior trim my self to get the quality I expected to receive from Minto

4.5
Verified Homeowner
Naples, on Jun 09, 2017

Service

4.6
Verified Homeowner
Naples, on Jun 03, 2017

The overall home came out very nice.

4.7
Verified Homeowner
Naples, on May 24, 2017

The home is well designed and constructed.

4.1
Verified Homeowner
Naples, on Mar 14, 2017

The design and the cooperation of the staff to get things fixed

4.0
Verified Homeowner
Naples, on Mar 10, 2017

I thought the sales and construction team at Minto in Lockford did an outstanding job, especially [removed], [removed] and [removed]. We still have a 30 day move-in punch list of minor items to address.

4.8
Verified Homeowner
Naples, on Mar 08, 2017

[removed], [removed] and [removed].

5.0
Verified Homeowner
Naples, on Feb 26, 2017

no significant problems experienced

4.0
Verified Homeowner
Naples, on Feb 25, 2017

Minto has been excellent in responding to any concerns and repairs everything on a timely basis.

5.0
Verified Homeowner
Naples, on Feb 23, 2017

Overall satisfaction with the quality of the home and your willingness to stand behind your product

4.2
Verified Homeowner
Naples, on Feb 20, 2017

Working with [removed] was great. He was a pleasure to work with throughout the process. He was candid at all times and very responsive to our questions and concerns. Minto is lucky to have a person like [removed] working for them.

4.9
Verified Homeowner
Naples, on Feb 19, 2017

Expectations were met....no surprises.

3.7
Verified Homeowner
Naples, on Feb 11, 2017

The home is very well-designed and constructed. The finishes are very high-quality. We noticed no shortcuts. [removed] and [removed] were great to work with. Your design personal are also excellent. We looked at other builders prior to building in [removed] [removed]; there is better value with Minto. We also have a great lot that we built on. The character of our neighborhood is very consistent with high quality homes that blend together. Other neighborhoods did not have this level of appearance. The [removed] [removed] environment with golf, etc. is top notch.

5.0
Verified Homeowner
Naples, on Feb 09, 2017

I very much appreciated the very quick follow-up responses to questions. Both the sales center and building supervisor have excellent follow-up skills.

4.9
Verified Homeowner
Naples, on Feb 01, 2017

Minto is a good alternative between a production home and a custom home. Offering for more options the either Lennar or Pulte.

4.9
Verified Homeowner
Naples, on Jan 24, 2017

House was completed on time promised and we were provided with every option as agreed upon. Quality construction by knowledgeable supervisor. We are 100 percent pleased with the finished product.

5.0
Verified Homeowner
Naples, on Jan 21, 2017

[removed], [removed], [removed] and [removed] were great to work with and always answered any questions we had. Very good experience.

4.8
Verified Homeowner
Naples, on Jan 08, 2017

Great service

4.7
Verified Homeowner
Naples, on Nov 17, 2016

[removed], [removed] and [removed] were exceptionally responsive to every question or request.

5.0
Verified Homeowner
Naples, on Oct 19, 2016

construction supervisor

4.4
Verified Homeowner
Naples, on Oct 18, 2016

Totally Saturday sfied with my home

5.0
Verified Homeowner
Naples, on Sep 29, 2016

Multiple defects on the home......major and minor

3.9
Verified Homeowner
Naples, on Sep 24, 2016

Construction issues and details left me with questions as to quality commitment.

4.9
Verified Homeowner
Naples, on Aug 05, 2016

Very happy

4.6
Verified Homeowner
Naples, on Jul 30, 2016

Everything taken care of.to many points on the warranty list to start with

4.2
Verified Homeowner
Naples, on Jun 22, 2016

communication and action was very good

4.5
Verified Homeowner
Naples, on May 19, 2016

They followed thru

4.4
Verified Homeowner
Naples, on May 08, 2016

Basic construction issues have led to some major problems and concerns. Master Care has been very responsive and accommodating but it was very disappointing to deal with major issues dating immediately post closing. (1) My roof has been repaired twice within the first six months of ownership. The initial leak permeated the wood floors which then had to be torn up and reinstalled. And, even as carefully as the deconstruction was done, the home sustained minor damage throughout (mostly scrapes and scratches). I am still concerned about the roof since both repairs were lengthy and gave the impression the original roof may not have been installed correctly. (2) The cement slab has sections which are not level, giving spots in the floor a wavy look. (3) There is no soundproofing between the bathrooms and the living spaces. It is embarrassing and could have been prevented with inexpensive insulation that I cannot easily add now that construction is complete.(4) The wall studs are not evenly

4.5
Verified Homeowner
Naples, on May 04, 2016

They handle all the issues when called

3.8
Verified Homeowner
Naples, on Mar 23, 2016

DID WHAT THEY SAID THEY WOULD ON TIME !

4.6
Verified Homeowner
Naples, on Mar 15, 2016

Pot workmanship, construction management & mastercare post closing.

2.8
Verified Homeowner
Naples, on Jan 12, 2016

Product, design and value

4.6
Verified Homeowner
Naples, on Dec 25, 2015

Poor customer service and little commitment to quality or the customer experience.

2.3
Verified Homeowner
Naples, on Sep 13, 2015

For a home of our price range, the things that were left unnoticed were unnecessary inconveniences. NO water to many of the faucets because the lines were clogged with sand, The refrigerator had metal shavings and blue plastic in the ice, selling light fixtures were in places where they should not have been.

3.6
Verified Homeowner
Naples, on Aug 11, 2015

The follow-up to correct problems has been terrific.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Naples, on Aug 12, 2019

We bought this home as completed as a spec, as is. Both the sales rep and the construction supervisor have been cooperative and very helpful, both before and after closing. The master care has been very easy to deal with and understanding of our needs and schedule. [removed] is excellent at her job and a credit to your company.

5.0
Verified Homeowner
Naples, on Jun 07, 2019

The interaction between the construction supervisor & salesperson.

4.8
Verified Homeowner
Naples, on May 12, 2019

[removed] is trying to make sure we are very pleased with the home. He often follows up making sure that issues are resolved to our satisfaction. We have a few issues remaining but we believe they will be taken care of.

4.4
Verified Homeowner
Naples, on Feb 13, 2019

There was no pressure from sales rep ([removed]) who was great, displayed a lot of knowledge and patience as we waited almost 2 years to commit and visited the models numerous times.

4.9
Verified Homeowner
Naples, on Feb 09, 2019

The staff. Todd and oscar

4.8
Verified Homeowner
Naples, on Jul 24, 2018

[removed] clearly takes great pride in the Minto product, and has worked hard to assure that we are thoroughly satisfied with our new home purchase. He is truly an asset to your fine firm!

5.0
Verified Homeowner
Naples, on Jan 15, 2018

Weekly updates with pictures and quality of the work

5.0
Verified Homeowner
Naples, on Dec 22, 2017

[removed]

4.2
Verified Homeowner
Naples, on Oct 30, 2017

No perfect company and/or person, however we are satisfied.

3.7
Verified Homeowner
Naples, on Mar 10, 2017

I thought the sales and construction team at Minto in Lockford did an outstanding job, especially [removed], [removed] and [removed]. We still have a 30 day move-in punch list of minor items to address.

4.8
Verified Homeowner
Naples, on Mar 08, 2017

[removed], [removed] and [removed].

5.0
Verified Homeowner
Naples, on Feb 20, 2017

Working with [removed] was great. He was a pleasure to work with throughout the process. He was candid at all times and very responsive to our questions and concerns. Minto is lucky to have a person like [removed] working for them.

4.9
Verified Homeowner
Naples, on Feb 11, 2017

The home is very well-designed and constructed. The finishes are very high-quality. We noticed no shortcuts. [removed] and [removed] were great to work with. Your design personal are also excellent. We looked at other builders prior to building in [removed] [removed]; there is better value with Minto. We also have a great lot that we built on. The character of our neighborhood is very consistent with high quality homes that blend together. Other neighborhoods did not have this level of appearance. The [removed] [removed] environment with golf, etc. is top notch.

5.0
Verified Homeowner
Naples, on Feb 09, 2017

I very much appreciated the very quick follow-up responses to questions. Both the sales center and building supervisor have excellent follow-up skills.

4.9
Verified Homeowner
Naples, on Feb 01, 2017

Minto is a good alternative between a production home and a custom home. Offering for more options the either Lennar or Pulte.

4.9
Verified Homeowner
Naples, on Jan 24, 2017

House was completed on time promised and we were provided with every option as agreed upon. Quality construction by knowledgeable supervisor. We are 100 percent pleased with the finished product.

5.0
Verified Homeowner
Naples, on Jan 21, 2017

[removed], [removed], [removed] and [removed] were great to work with and always answered any questions we had. Very good experience.

4.8
Verified Homeowner
Naples, on Jan 08, 2017

Great service

4.7
Verified Homeowner
Naples, on Nov 17, 2016

[removed], [removed] and [removed] were exceptionally responsive to every question or request.

5.0
Verified Homeowner
Naples, on Oct 19, 2016

construction supervisor

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Naples, on Oct 31, 2019

Master Care stood behind the warranty work all the way.

5.0
Verified Homeowner
Naples, on Jun 26, 2019

easy to call and get work done

3.7
Verified Homeowner
Naples, on May 24, 2019

Janet has been great

5.0
Verified Homeowner
Naples, on May 07, 2019

[removed] has been the most responsive and has followed through to resolve as much as possible.

4.8
Verified Homeowner
Naples, on Jul 03, 2018

I am extremely unhappy that [removed] approved the construction of a pool on my neighbor's plot so close to mine that I am constantly bothered by the noise of the equipment.

4.5
Verified Homeowner
Naples, on Apr 12, 2018

[removed] has been helpful

3.3
Verified Homeowner
Naples, on Oct 08, 2017

I was very positively impressed with Minto immediately after settlement MARCH 31, 2017. In the August September time frame, [removed] kept responding to all new issues that they were caused by the hurricane when clearly they were not.

2.5
Verified Homeowner
Naples, on Aug 25, 2017

They follow up.

4.9
Verified Homeowner
Naples, on Aug 08, 2017

local staff on site and at sales center

4.4
Verified Homeowner
Naples, on Jul 22, 2017

After spending $700,000 plus on the house I did not expect to have to repaint interior trim my self to get the quality I expected to receive from Minto

4.5
Verified Homeowner
Naples, on Jun 09, 2017

Service

4.6
Verified Homeowner
Naples, on Jun 03, 2017

The overall home came out very nice.

4.7
Verified Homeowner
Naples, on May 24, 2017

The home is well designed and constructed.

4.1
Verified Homeowner
Naples, on Mar 14, 2017

The design and the cooperation of the staff to get things fixed

4.0
Verified Homeowner
Naples, on Feb 25, 2017

Minto has been excellent in responding to any concerns and repairs everything on a timely basis.

5.0
Verified Homeowner
Naples, on Feb 19, 2017

Expectations were met....no surprises.

3.7
Verified Homeowner
Naples, on Oct 18, 2016

Totally Saturday sfied with my home

5.0
Verified Homeowner
Naples, on Jun 22, 2016

communication and action was very good

4.5
Verified Homeowner
Naples, on May 19, 2016

They followed thru

4.4
Verified Homeowner
Naples, on May 08, 2016

Basic construction issues have led to some major problems and concerns. Master Care has been very responsive and accommodating but it was very disappointing to deal with major issues dating immediately post closing. (1) My roof has been repaired twice within the first six months of ownership. The initial leak permeated the wood floors which then had to be torn up and reinstalled. And, even as carefully as the deconstruction was done, the home sustained minor damage throughout (mostly scrapes and scratches). I am still concerned about the roof since both repairs were lengthy and gave the impression the original roof may not have been installed correctly. (2) The cement slab has sections which are not level, giving spots in the floor a wavy look. (3) There is no soundproofing between the bathrooms and the living spaces. It is embarrassing and could have been prevented with inexpensive insulation that I cannot easily add now that construction is complete.(4) The wall studs are not evenly

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Naples, on Nov 27, 2019

The person responsible to ensure the punch list of items that needed to be repaired is exceptional. Her name is [name removed]. She communicates clearly, meets her stated completion dates, and is very thorough.

4.6
Verified Homeowner
Naples, on Jun 15, 2019

Very good quality and very responsive to issues.

5.0
Verified Homeowner
Naples, on Oct 05, 2018

I have communicated several times about drainage and it continues to not be addressed. I have sent numerous recent messages and received no response

4.0
Verified Homeowner
Naples, on Feb 11, 2018

Customer service

4.5
Verified Homeowner
Naples, on Feb 07, 2018

pool equipment issues drove this rating down somewhat

4.0
Verified Homeowner
Naples, on Dec 01, 2017

There is standing water between my home and neighbors home due to improper grading and so far Minto has not addressed the issue after nearly one year.

3.9
Verified Homeowner
Naples, on Jul 24, 2017

Minto has been very attentive in fixing any problems on a timely basis and excellent follow-up.

4.6
Verified Homeowner
Naples, on Feb 26, 2017

no significant problems experienced

4.0
Verified Homeowner
Naples, on Feb 23, 2017

Overall satisfaction with the quality of the home and your willingness to stand behind your product

4.2
Verified Homeowner
Naples, on Sep 29, 2016

Multiple defects on the home......major and minor

3.9
Verified Homeowner
Naples, on Sep 24, 2016

Construction issues and details left me with questions as to quality commitment.

4.9
Verified Homeowner
Naples, on Aug 05, 2016

Very happy

4.6
Verified Homeowner
Naples, on Jul 30, 2016

Everything taken care of.to many points on the warranty list to start with

4.2
Verified Homeowner
Naples, on May 04, 2016

They handle all the issues when called

3.8
Verified Homeowner
Naples, on Mar 23, 2016

DID WHAT THEY SAID THEY WOULD ON TIME !

4.6
Verified Homeowner
Naples, on Mar 15, 2016

Pot workmanship, construction management & mastercare post closing.

2.8
Verified Homeowner
Naples, on Jan 12, 2016

Product, design and value

4.6
Verified Homeowner
Naples, on Dec 25, 2015

Poor customer service and little commitment to quality or the customer experience.

2.3
Verified Homeowner
Naples, on Sep 13, 2015

For a home of our price range, the things that were left unnoticed were unnecessary inconveniences. NO water to many of the faucets because the lines were clogged with sand, The refrigerator had metal shavings and blue plastic in the ice, selling light fixtures were in places where they should not have been.

3.6
Verified Homeowner
Naples, on Aug 11, 2015

The follow-up to correct problems has been terrific.

4.3
Verified Homeowner