Top Homebuilder Ratings & Reviews

Minto Communities - USA

Twin Eagles

32 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.6
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.9

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

3.1

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.6

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Naples, on Oct 21, 2019

Construction Superintendent was terrific. Met closing schedule. Agreed on granite countertop replacements.

3.7
Verified Homeowner
Naples, on Oct 10, 2019

They have met most of my needs.

3.7
Verified Homeowner
Naples, on Oct 02, 2019

[removed], [removed], and [removed], provided great service.

4.7
Verified Homeowner
Naples, on Aug 12, 2019

We bought this home as completed as a spec, as is. Both the sales rep and the construction supervisor have been cooperative and very helpful, both before and after closing. The master care has been very easy to deal with and understanding of our needs and schedule. [removed] is excellent at her job and a credit to your company.

5.0
Verified Homeowner
Naples, on Jun 26, 2019

easy to call and get work done

3.7
Verified Homeowner
Naples, on Jun 15, 2019

Very good quality and very responsive to issues.

5.0
Verified Homeowner
Naples, on Jun 07, 2019

The interaction between the construction supervisor & salesperson.

4.8
Verified Homeowner
Naples, on May 24, 2019

[removed] has been great

5.0
Verified Homeowner
Naples, on May 12, 2019

[removed] is trying to make sure we are very pleased with the home. He often follows up making sure that issues are resolved to our satisfaction. We have a few issues remaining but we believe they will be taken care of.

4.4
Verified Homeowner
Naples, on May 07, 2019

[removed] has been the most responsive and has followed through to resolve as much as possible.

4.8
Verified Homeowner
Naples, on Feb 13, 2019

There was no pressure from sales rep ([removed]) who was great, displayed a lot of knowledge and patience as we waited almost 2 years to commit and visited the models numerous times.

4.9
Verified Homeowner
Naples, on Feb 09, 2019

The staff. [removed] and oscar

4.8
Verified Homeowner
Naples, on Jan 22, 2019

Personnel always respond in a timely manner.

5.0
Verified Homeowner
Naples, on Oct 20, 2018

Followed thru on most of action items, but it was a chore chasing them to do so until a new [removed] was assigned to our community.

3.8
Verified Homeowner
Naples, on Oct 05, 2018

I have communicated several times about drainage and it continues to not be addressed. I have sent numerous recent messages and received no response

4.0
Verified Homeowner
Naples, on Jul 24, 2018

[removed] clearly takes great pride in the Minto product, and has worked hard to assure that we are thoroughly satisfied with our new home purchase. He is truly an asset to your fine firm!

5.0
Verified Homeowner
Naples, on Jul 03, 2018

I am extremely unhappy that [removed] approved the construction of a pool on my neighbor's plot so close to mine that I am constantly bothered by the noise of the equipment.

4.5
Verified Homeowner
Naples, on Jun 28, 2018

Attention to construction details.

4.7
Verified Homeowner
Naples, on May 31, 2018

Professionalism.

5.0
Verified Homeowner
Naples, on May 24, 2018

Better than average, but still room to improve.

4.3
Verified Homeowner
Naples, on May 09, 2018

Quality of my home.

4.2
Verified Homeowner
Naples, on Apr 12, 2018

[removed] has been helpful

3.3
Verified Homeowner
Naples, on Feb 22, 2018

Quality of the home.

5.0
Verified Homeowner
Naples, on Feb 11, 2018

Customer service

4.5
Verified Homeowner
Naples, on Feb 07, 2018

pool equipment issues drove this rating down somewhat

4.0
Verified Homeowner
Naples, on Jan 15, 2018

Weekly updates with pictures and quality of the work

5.0
Verified Homeowner
Naples, on Dec 22, 2017

[removed]

4.2
Verified Homeowner
Naples, on Dec 01, 2017

There is standing water between my home and neighbors home due to improper grading and so far Minto has not addressed the issue after nearly one year.

3.9
Verified Homeowner
Naples, on Oct 30, 2017

No perfect company and/or person, however we are satisfied.

3.7
Verified Homeowner
Naples, on Oct 08, 2017

I was very positively impressed with Minto immediately after settlement MARCH 31, 2017. In the August September time frame, [removed] kept responding to all new issues that they were caused by the hurricane when clearly they were not.

2.5
Verified Homeowner
Naples, on Aug 25, 2017

They follow up.

4.9
Verified Homeowner
Naples, on Aug 08, 2017

local staff on site and at sales center

4.4
Verified Homeowner
Naples, on Jul 24, 2017

Minto has been very attentive in fixing any problems on a timely basis and excellent follow-up.

4.6
Verified Homeowner
Naples, on Jul 22, 2017

After spending $700,000 plus on the house I did not expect to have to repaint interior trim my self to get the quality I expected to receive from Minto

4.5
Verified Homeowner
Naples, on Jun 09, 2017

Service

4.6
Verified Homeowner
Naples, on Jun 05, 2017

Great people.

5.0
Verified Homeowner
Naples, on Jun 03, 2017

The overall home came out very nice.

4.7
Verified Homeowner
Naples, on May 24, 2017

The home is well designed and constructed.

4.1
Verified Homeowner
Naples, on May 01, 2017

[removed], the supervisor, was fantastic. So was [removed], the salesperson. Both are excellent Minto representatives.

5.0
Verified Homeowner
Naples, on Apr 11, 2017

Customer service

4.9
Verified Homeowner
Naples, on Mar 14, 2017

The design and the cooperation of the staff to get things fixed

4.0
Verified Homeowner
Naples, on Mar 10, 2017

I thought the sales and construction team at Minto in Lockford did an outstanding job, especially [removed], [removed] and [removed]. We still have a 30 day move-in punch list of minor items to address.

4.8
Verified Homeowner
Naples, on Mar 08, 2017

[removed], [removed] and [removed].

5.0
Verified Homeowner
Naples, on Feb 26, 2017

no significant problems experienced

4.0
Verified Homeowner
Naples, on Feb 25, 2017

Minto has been excellent in responding to any concerns and repairs everything on a timely basis.

5.0
Verified Homeowner
Naples, on Feb 23, 2017

Overall satisfaction with the quality of the home and your willingness to stand behind your product

4.2
Verified Homeowner
Naples, on Feb 20, 2017

Working with [removed] was great. He was a pleasure to work with throughout the process. He was candid at all times and very responsive to our questions and concerns. Minto is lucky to have a person like [removed] working for them.

4.9
Verified Homeowner
Naples, on Feb 19, 2017

Expectations were met....no surprises.

3.7
Verified Homeowner
Naples, on Feb 11, 2017

The home is very well-designed and constructed. The finishes are very high-quality. We noticed no shortcuts. [removed] and [removed] were great to work with. Your design personal are also excellent. We looked at other builders prior to building in [removed] [removed]; there is better value with Minto. We also have a great lot that we built on. The character of our neighborhood is very consistent with high quality homes that blend together. Other neighborhoods did not have this level of appearance. The [removed] [removed] environment with golf, etc. is top notch.

5.0
Verified Homeowner
Naples, on Feb 09, 2017

I very much appreciated the very quick follow-up responses to questions. Both the sales center and building supervisor have excellent follow-up skills.

4.9
Verified Homeowner
Naples, on Feb 01, 2017

Minto is a good alternative between a production home and a custom home. Offering for more options the either Lennar or Pulte.

4.9
Verified Homeowner
Naples, on Oct 31, 2016

[removed] did an excellent job. The Master Care follow-up was also excellent.

4.5
Verified Homeowner
Naples, on Sep 29, 2016

Multiple defects on the home......major and minor

3.9
Verified Homeowner
Naples, on Sep 24, 2016

Construction issues and details left me with questions as to quality commitment.

4.9
Verified Homeowner
Naples, on Aug 05, 2016

Very happy

4.6
Verified Homeowner
Naples, on Jul 30, 2016

Everything taken care of.to many points on the warranty list to start with

4.2
Verified Homeowner
Naples, on Jun 12, 2016

Everything was handled so well, from the beginning to the end of the process.

5.0
Verified Homeowner
Naples, on May 04, 2016

They handle all the issues when called

3.8
Verified Homeowner
Naples, on Apr 11, 2016

The house was completed (after some corrections) as we expected it to be.

4.8
Verified Homeowner
Naples, on Aug 11, 2015

The follow-up to correct problems has been terrific.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Naples, on Oct 02, 2019

[removed], [removed], and [removed], provided great service.

4.7
Verified Homeowner
Naples, on Aug 12, 2019

We bought this home as completed as a spec, as is. Both the sales rep and the construction supervisor have been cooperative and very helpful, both before and after closing. The master care has been very easy to deal with and understanding of our needs and schedule. [removed] is excellent at her job and a credit to your company.

5.0
Verified Homeowner
Naples, on Jun 07, 2019

The interaction between the construction supervisor & salesperson.

4.8
Verified Homeowner
Naples, on May 12, 2019

[removed] is trying to make sure we are very pleased with the home. He often follows up making sure that issues are resolved to our satisfaction. We have a few issues remaining but we believe they will be taken care of.

4.4
Verified Homeowner
Naples, on Feb 13, 2019

There was no pressure from sales rep ([removed]) who was great, displayed a lot of knowledge and patience as we waited almost 2 years to commit and visited the models numerous times.

4.9
Verified Homeowner
Naples, on Feb 09, 2019

The staff. [removed] and oscar

4.8
Verified Homeowner
Naples, on Jul 24, 2018

[removed] clearly takes great pride in the Minto product, and has worked hard to assure that we are thoroughly satisfied with our new home purchase. He is truly an asset to your fine firm!

5.0
Verified Homeowner
Naples, on May 31, 2018

Professionalism.

5.0
Verified Homeowner
Naples, on Feb 22, 2018

Quality of the home.

5.0
Verified Homeowner
Naples, on Jan 15, 2018

Weekly updates with pictures and quality of the work

5.0
Verified Homeowner
Naples, on Dec 22, 2017

[removed]

4.2
Verified Homeowner
Naples, on Oct 30, 2017

No perfect company and/or person, however we are satisfied.

3.7
Verified Homeowner
Naples, on May 01, 2017

[removed], the supervisor, was fantastic. So was [removed], the salesperson. Both are excellent Minto representatives.

5.0
Verified Homeowner
Naples, on Apr 11, 2017

Customer service

4.9
Verified Homeowner
Naples, on Mar 10, 2017

I thought the sales and construction team at Minto in Lockford did an outstanding job, especially [removed], [removed] and [removed]. We still have a 30 day move-in punch list of minor items to address.

4.8
Verified Homeowner
Naples, on Mar 08, 2017

[removed], [removed] and [removed].

5.0
Verified Homeowner
Naples, on Feb 20, 2017

Working with [removed] was great. He was a pleasure to work with throughout the process. He was candid at all times and very responsive to our questions and concerns. Minto is lucky to have a person like [removed] working for them.

4.9
Verified Homeowner
Naples, on Feb 11, 2017

The home is very well-designed and constructed. The finishes are very high-quality. We noticed no shortcuts. [removed] and [removed] were great to work with. Your design personal are also excellent. We looked at other builders prior to building in [removed] [removed]; there is better value with Minto. We also have a great lot that we built on. The character of our neighborhood is very consistent with high quality homes that blend together. Other neighborhoods did not have this level of appearance. The [removed] [removed] environment with golf, etc. is top notch.

5.0
Verified Homeowner
Naples, on Feb 09, 2017

I very much appreciated the very quick follow-up responses to questions. Both the sales center and building supervisor have excellent follow-up skills.

4.9
Verified Homeowner
Naples, on Feb 01, 2017

Minto is a good alternative between a production home and a custom home. Offering for more options the either Lennar or Pulte.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Naples, on Oct 10, 2019

They have met most of my needs.

3.7
Verified Homeowner
Naples, on Jun 26, 2019

easy to call and get work done

3.7
Verified Homeowner
Naples, on May 24, 2019

[removed] has been great

5.0
Verified Homeowner
Naples, on May 07, 2019

[removed] has been the most responsive and has followed through to resolve as much as possible.

4.8
Verified Homeowner
Naples, on Jan 22, 2019

Personnel always respond in a timely manner.

5.0
Verified Homeowner
Naples, on Jul 03, 2018

I am extremely unhappy that [removed] approved the construction of a pool on my neighbor's plot so close to mine that I am constantly bothered by the noise of the equipment.

4.5
Verified Homeowner
Naples, on Jun 28, 2018

Attention to construction details.

4.7
Verified Homeowner
Naples, on May 24, 2018

Better than average, but still room to improve.

4.3
Verified Homeowner
Naples, on Apr 12, 2018

[removed] has been helpful

3.3
Verified Homeowner
Naples, on Oct 08, 2017

I was very positively impressed with Minto immediately after settlement MARCH 31, 2017. In the August September time frame, [removed] kept responding to all new issues that they were caused by the hurricane when clearly they were not.

2.5
Verified Homeowner
Naples, on Aug 25, 2017

They follow up.

4.9
Verified Homeowner
Naples, on Aug 08, 2017

local staff on site and at sales center

4.4
Verified Homeowner
Naples, on Jul 22, 2017

After spending $700,000 plus on the house I did not expect to have to repaint interior trim my self to get the quality I expected to receive from Minto

4.5
Verified Homeowner
Naples, on Jun 09, 2017

Service

4.6
Verified Homeowner
Naples, on Jun 05, 2017

Great people.

5.0
Verified Homeowner
Naples, on Jun 03, 2017

The overall home came out very nice.

4.7
Verified Homeowner
Naples, on May 24, 2017

The home is well designed and constructed.

4.1
Verified Homeowner
Naples, on Mar 14, 2017

The design and the cooperation of the staff to get things fixed

4.0
Verified Homeowner
Naples, on Feb 25, 2017

Minto has been excellent in responding to any concerns and repairs everything on a timely basis.

5.0
Verified Homeowner
Naples, on Feb 19, 2017

Expectations were met....no surprises.

3.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Naples, on Oct 21, 2019

Construction Superintendent was terrific. Met closing schedule. Agreed on granite countertop replacements.

3.7
Verified Homeowner
Naples, on Jun 15, 2019

Very good quality and very responsive to issues.

5.0
Verified Homeowner
Naples, on Oct 20, 2018

Followed thru on most of action items, but it was a chore chasing them to do so until a new [removed] was assigned to our community.

3.8
Verified Homeowner
Naples, on Oct 05, 2018

I have communicated several times about drainage and it continues to not be addressed. I have sent numerous recent messages and received no response

4.0
Verified Homeowner
Naples, on May 09, 2018

Quality of my home.

4.2
Verified Homeowner
Naples, on Feb 11, 2018

Customer service

4.5
Verified Homeowner
Naples, on Feb 07, 2018

pool equipment issues drove this rating down somewhat

4.0
Verified Homeowner
Naples, on Dec 01, 2017

There is standing water between my home and neighbors home due to improper grading and so far Minto has not addressed the issue after nearly one year.

3.9
Verified Homeowner
Naples, on Jul 24, 2017

Minto has been very attentive in fixing any problems on a timely basis and excellent follow-up.

4.6
Verified Homeowner
Naples, on Feb 26, 2017

no significant problems experienced

4.0
Verified Homeowner
Naples, on Feb 23, 2017

Overall satisfaction with the quality of the home and your willingness to stand behind your product

4.2
Verified Homeowner
Naples, on Oct 31, 2016

[removed] did an excellent job. The Master Care follow-up was also excellent.

4.5
Verified Homeowner
Naples, on Sep 29, 2016

Multiple defects on the home......major and minor

3.9
Verified Homeowner
Naples, on Sep 24, 2016

Construction issues and details left me with questions as to quality commitment.

4.9
Verified Homeowner
Naples, on Aug 05, 2016

Very happy

4.6
Verified Homeowner
Naples, on Jul 30, 2016

Everything taken care of.to many points on the warranty list to start with

4.2
Verified Homeowner
Naples, on Jun 12, 2016

Everything was handled so well, from the beginning to the end of the process.

5.0
Verified Homeowner
Naples, on May 04, 2016

They handle all the issues when called

3.8
Verified Homeowner
Naples, on Apr 11, 2016

The house was completed (after some corrections) as we expected it to be.

4.8
Verified Homeowner
Naples, on Aug 11, 2015

The follow-up to correct problems has been terrific.

4.3
Verified Homeowner