Top Homebuilder Ratings & Reviews

New Home Co.

Arbor Ranch Residences

15 Homeowner Reviews Completed Mar 2025 - Oct 2025

New Home Co. << Northern California

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.3

Purchase Experience

4.4

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

4.6

Community Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Elk Grove, on Aug 21, 2025

We enjoyed the model home that was so equipped in which gave us ideas and In vision our future home. The structure of the house did it for us from all rooms with walk in closet to a third car garage and especially the multi generation rooms.

5.0
Verified Homeowner
Elk Grove, CA, on Oct 27, 2025

Dealing with the loan processor was the biggest headache throughout the entire process. There was minimal communication from their end after the initial contact, we had to reach out consistently to make sure we met specific deadlines, or if we submitted everything appropriately, even on the day of closing. They wouldn't return calls, emails, or messages in timely manners. We were literally reaching out throughout the entire process and following up constantly to see if we needed additional documents. There was misspellings throughout documents that we had to correct multiple times. It was very disorganized from that aspect, and it made the process of closing very uneasy and extremely unsettling. The home itself has been amazing. The builders, the sales representatives, everything else has been great. They were extremely accommodating considering it was difficult for us to be physically present for specific dates, but they made things possible for us. Dealing with the preferred lender was only the negative part about the experience.

4.6
Verified Homeowner
Elk Grove, CA, on Oct 02, 2025

Loan process

5.0
Verified Homeowner
Elk Grove, CA, on Sep 19, 2025

Everyone was so helpful and knowledgeable.

4.6
Verified Homeowner
Elk Grove, CA, on Aug 23, 2025

This is our third new home purchase. Compared to Brookfield and Lennar. The customer service, ability to provide resolution to our questions, and the included appliances is falling short. All the other homes have a refrigerator, dishwasher and smart switches included. The [name removed] appears too much of a gimmick with little value other than aesthetics. The continuous repetitiveness of guiding the sales associate through the purchase, and the constant lacking answer to our questions made it difficult. The service of post purchase has been great and the associate is communicative

3.4
Verified Homeowner
Elk Grove, CA, on Jul 09, 2025

The lending process was the most difficult. It was very frustrating. In the end everything came together and [name removed] stood out helping get us over the finish line.

4.7
Verified Homeowner
Elk Grove, CA, on Jun 29, 2025

[name removed] and [name removed] did a wonderful job! Always available to answer any my questions and so very friendly.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Elk Grove, CA, on Oct 27, 2025

Dealing with the loan processor was the biggest headache throughout the entire process. There was minimal communication from their end after the initial contact, we had to reach out consistently to make sure we met specific deadlines, or if we submitted everything appropriately, even on the day of closing. They wouldn't return calls, emails, or messages in timely manners. We were literally reaching out throughout the entire process and following up constantly to see if we needed additional documents. There was misspellings throughout documents that we had to correct multiple times. It was very disorganized from that aspect, and it made the process of closing very uneasy and extremely unsettling. The home itself has been amazing. The builders, the sales representatives, everything else has been great. They were extremely accommodating considering it was difficult for us to be physically present for specific dates, but they made things possible for us. Dealing with the preferred lender was only the negative part about the experience.

4.6
Verified Homeowner
Elk Grove, CA, on Oct 02, 2025

Loan process

5.0
Verified Homeowner
Elk Grove, CA, on Sep 19, 2025

Everyone was so helpful and knowledgeable.

4.6
Verified Homeowner
Elk Grove, CA, on Aug 23, 2025

This is our third new home purchase. Compared to Brookfield and Lennar. The customer service, ability to provide resolution to our questions, and the included appliances is falling short. All the other homes have a refrigerator, dishwasher and smart switches included. The [name removed] appears too much of a gimmick with little value other than aesthetics. The continuous repetitiveness of guiding the sales associate through the purchase, and the constant lacking answer to our questions made it difficult. The service of post purchase has been great and the associate is communicative

3.4
Verified Homeowner
Elk Grove, CA, on Jul 09, 2025

The lending process was the most difficult. It was very frustrating. In the end everything came together and [name removed] stood out helping get us over the finish line.

4.7
Verified Homeowner
Elk Grove, CA, on Jun 29, 2025

[name removed] and [name removed] did a wonderful job! Always available to answer any my questions and so very friendly.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Elk Grove, on Aug 21, 2025

We enjoyed the model home that was so equipped in which gave us ideas and In vision our future home. The structure of the house did it for us from all rooms with walk in closet to a third car garage and especially the multi generation rooms.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet