Homebuilder Ratings & Reviews

New Home Co. Reviews

1,038 Homeowner Reviews Completed Jul 2023 - Jan 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Surprise, AZ, on Jan 19, 2025

We would like to express our heartfelt appreciation for the exceptional service provided by your team, especially by your site manager, [name removed]. From the start, [name removed] has been incredibly friendly, professional, and efficient, making the entire building process smooth and stress-free. His attention to detail, clear communication, and proactive approach ensured that every step was handled seamlessly. [name removed] consistently went above and beyond to address our questions and concerns promptly, making us feel valued and respected as customers. It’s rare to encounter someone so dedicated and passionate about their work, and [name removed]’s efforts truly exceeded our expectations. We couldn’t be happier with the service and the final results. Thank you for providing such a fantastic experience—we highly recommend your company to others!

5.0
Verified Homeowner
Lathrop, CA, on Jan 19, 2025

best support for customer

4.8
Verified Homeowner
Beaverton, OR, on Jan 18, 2025

Very simple and communication was great throughout the process. Only thing I disliked was the lack of detail before move-in. Several construction debris were painted over and still visible. A lot of cosmetic issues needed to be resolved which were addressed and some got fixed and some are awaiting to be fixed.

4.4
Verified Homeowner
Cypress, TX, on Jan 18, 2025

The team was Amazing but [name removed] was truly amazing, he was with us every step of the way. He made sure we understood everything. Even when small issues came up he was there instantly to get it taken care of. His communication was impeccable. [name removed] is the guy that all families need when they are buying a home to assure everything goes smooth. [name removed] was truly amazing

5.0
Verified Homeowner
Aurora, CO, on Jan 17, 2025

[name removed] and [name removed] have been an amazing team to work with!

5.0
Verified Homeowner
Kyle, TX, on Jan 17, 2025

The process of buying a home was extremely easy. They are beautiful and ready to move in. We weren’t even looking and happened to pass by an instantly one of the house. [name removed] has made the experience so awesome. I can’t wait to see him grow within the company as he rightfully deserves it.

5.0
Verified Homeowner
Buckeye, AZ, on Jan 16, 2025

[name removed] in sales was amazing. [name removed] and [name removed] have been great also. I have had several issues with my GE washing machine just fyi

5.0
Verified Homeowner
Phoenix, AZ, on Jan 15, 2025

[name removed], [name removed] and [name removed] were so helpful and kind.

5.0
Verified Homeowner
Mesa, AZ, on Jan 14, 2025

I liked that we were able to customize a few things but I wish we were able to customize more.

5.0
Verified Homeowner
Phoenix, AZ, on Jan 13, 2025

[name removed] and [name removed] were AMAZING through the whole process. 10/10

4.6
Verified Homeowner
Aurora, CO, on Jan 12, 2025

[name removed] he was a very meticulous and explain me the amenities and benefits of the community

4.6
Verified Homeowner
Beaverton, OR, on Jan 11, 2025

How quickly items were addressed and fixed after the blue tape walk through.

5.0
Verified Homeowner
Beaverton, OR, on Jan 10, 2025

The sales agent, [name removed] was great throughout the journey and never made me feel out of the loop for anything. I liked that.

5.0
Verified Homeowner
Surprise, AZ, on Jan 09, 2025

The communication on New [name removed] CO’s end was phenomenal. Even as we approached closing, I was always in the know of what was going on. I appreciate the process of an initial and final walk through. I enjoyed the walk through where I everything and every feature was explained. I filled out the 30 day form in the portal about things I found since moving in, and [name removed] reached out to me the next day. On closing day, (I forgot his name, but it wasn’t [name removed]), he was great on explaining things one last time and ensuring all my questions were answered. My only complaint falls on those who did the building. After I moved in, I saw my tub faucet was installed crooked (which is scheduled to be fixed thanks to [name removed]). Prior to having my water softener system installed, my water pressure was unusually low. I inquired with the company that did the installation. They measured it and said it was recording low. They took off the shower heads and faucet heads and said the piping was never flushed (they said this should have been done) so there was a lot of debris from the initial build that affected my pressure. After they cleaned it, my pressures were where they should be according to their recordings. They also pointed out where they do their installation in the laundry room, that the area should have been cut differently. Their exact words were “this was not done appropriately” and they stated the person who did it, did a “bad” and “lazy” job. Once they were done, it looked like what I am used to seeing. As a first time homebuyer, this was not something I would have thought to question. The area on the wall was fit for one single piece of piping to barely fit. I wish I could explain it better, but lack knowledge on terminology in this area. I feel like both the tub faucet, debris in the water plumping, and the laundry room plumbing may be areas that the same contractors completed (??), so I was not “very satisfied” in those areas. However, New [name removed] Co has been great with addressing it.

4.8
Verified Homeowner
Roseville, CA, on Jan 08, 2025

The sales team was excellent - very friendly and willing to help. The initial walkthrough did not meet expectations. There were lots of obvious details that still needed work. Staff welcomed and friendliness was not great but okay. Our final walkthrough also did not meet our expectations. A lot of what was listed in our initial walkthrough did not get fixed. The customer rep did not follow up after closing. We still have pending items. Overall, the house is great but with many details still pending.

4.1
Verified Homeowner

Customer Care Team

New Home Co.

Jan 09, 2025

Thank you for your feedback. We appreciate your recognition of the positive experience with the sales team, and we are focused on ensuring that the rest of the experience matches that same level of service. Please feel free to contact us directly if you have any further concerns or need additional assistance. We are here to help.

Roseville, CA, on Jan 06, 2025

The warranty claim website is awful.

3.8
Verified Homeowner
Mesa, AZ, on Jan 05, 2025

[name removed] was such an amazing salesperson and [name removed] has been so helpful in answering questions and getting repairs done.

4.6
Verified Homeowner
Beaverton, OT, on Jan 04, 2025

Some delays but nothing affecting our day-to-day living. Understand crush of new houses in development.

4.7
Verified Homeowner
Irvine, CA, on Jan 03, 2025

It was great experience through from contract to close.

5.0
Verified Homeowner
Irvine, CA, on Jan 02, 2025

All is excellent

5.0
Verified Homeowner

Builder Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.