Homebuilder Ratings & Reviews

New Home Co. Reviews

959 Homeowner Reviews Completed Sep 2022 - Mar 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Roseville, CA, on Mar 25, 2024

I like that i can easily reach them

4.8
Verified Homeowner
Sherwood, OR, on Mar 24, 2024

We liked how smooth and quick the process was. The people involved in that process made it nice to work with and were very easy going, especially [name removed]. She is amazing! But with it being so quick, there are a lot of things that need a little more attention as far as things within the house.

4.9
Verified Homeowner
Folsom, CA, on Mar 23, 2024

repairs have been quick and to our satisfaction. [name removed] quality has been quite good for production homes.

4.3
Verified Homeowner
Elk Grove, CA, on Mar 21, 2024

It was a great experience I like everything about it.

5.0
Verified Homeowner
Granite Bay, CA, on Mar 19, 2024

Some good, finally fixed but take long time to response. And still has a house number sign need change

3.6
Verified Homeowner
Lathrop, CA, on Mar 17, 2024

It was good experience and service was good.

3.9
Verified Homeowner
Corona, CA, on Mar 15, 2024

I love the experience I had with you all. I love the experience I had with both [name removed] and [name removed]! But love the walk through with [name removed] the energy and knowledge that he has was great! Made it fun to walk through with him and after move in he stayed true/loyal to his word any problems I have had since move in he has made his self available to get the problems solved.

5.0
Verified Homeowner
Ontario, CA, on Mar 14, 2024

I would say my purchase experience was neutral. The sales team was kind. There was a lack of communication with the lender at the end which made closing VERY stressful, but that wasn't really the sales team's fault and they were sympathetic and got me to a manager for the lender (I went with New Home Company's preferred lender so just make sure your lender has it together/is on top of it more). As a first time home buyer, I had NO idea what to expect on the closing day and it was never explained to me. So I showed up on closing day and hadn't been advised regarding the process (sign docs with notary, wire money, docs get recorded, closing) and felt like an idiot. Closing was delayed one day (NOT an issue with proper communication-I work two jobs and took the day off from BOTH of them unnecessarily because I didn't end up closing on the right day).

4.6
Verified Homeowner
Mesa, AZ, on Mar 12, 2024

The sales team, especially [name removed], was amazing! She has even remained amazing and friendly after the sale. Love her!

3.6
Verified Homeowner
Folsom, CA, on Mar 11, 2024

Overall experience was good. I wish we had all the things promised to be fixed before we move in were fixed. still waiting on some of the things to be fixed

4.2
Verified Homeowner
Ontario, CA, on Mar 11, 2024

The quality of the build and also the employees. Sales team, contracted associates!!

5.0
Verified Homeowner
Mesa, AZ, on Mar 06, 2024

[name removed] was very helpful and nice and overall it was a great experience

4.4
Verified Homeowner
Ontario, CA, on Mar 06, 2024

[Translated from ZH-S] Excellent sales staff, high level service and after-sales service guarantee

4.9
Verified Homeowner
Corona, CA, on Mar 06, 2024

Very easy process . The agents were all nice and welcoming esp [name removed] and [name removed] and [name removed] .. [name removed] was also outstanding with the way he handled our house to house and orientation. We also liked the upgrades that were included with our purchase

5.0
Verified Homeowner
Gilbert, AZ, on Mar 06, 2024

The support from steve and julio -the warranty

5.0
Verified Homeowner
Lathrop, CA, on Mar 05, 2024

I like the fast communication and understanding from NewHome team and they took care of us from start to end. We are from East Coast moving to West Coast so in some cases, a face to face meeting is not possible BUT newHome allows our friend to attend on our behalf.

5.0
Verified Homeowner
Roseville, CA, on Mar 05, 2024

Every person I had contact with throughout the process was courteous and respectful. Communication was prompt and whenever I had a question or concern it was handled in a timely manner. Kudos to [name removed], [name removed], [name removed], [name removed] and [name removed] (the people I had contact with throughout the process)

5.0
Verified Homeowner
Roseville, CA, on Mar 02, 2024

We liked the interaction we had with the sales office. They are very patient and very professional. we communicated with the team well via email and they made our experience easy

5.0
Verified Homeowner
Goodyear, AZ, on Mar 02, 2024

Your staff [name removed] has been very prompt in responding to my inquiry

4.7
Verified Homeowner
Ontario, CA, on Feb 27, 2024

[Translated from ZH-S] The community has beautiful environment and complete facilities.

4.0
Verified Homeowner

Builder Profile

All of us are looking to build a better life. A life filled with everything and everyone that matters most. And a place to call home that brings it all together in the best possible ways. We understand how important your home is to you. It means a lot to us too. Our homes are an expression of the knowledge we have about how people want to live. For us they are individual works of art for the world to see and enjoy.

This is our legacy.

We hold ourselves to a higher standard. We demand more from ourselves. Our recognition as the nation’s most awarded builder for customer satisfaction matters deeply to us. We care about our home buyers experience, how their home looks, feels and lives. Why a particular piece of land was chosen. We care about the relationships with our craftsmen, our lenders, our neighbors. And we expect from them what we expect from ourselves – a belief that this process is as much about building a better life as it is about building a better home.

We’ve spent decades building homes and became a publicly traded company (NYSE: NWHM) to help fuel our growth while remaining committed to our roots. Homebuilding gives us a profound sense of fulfillment as we strive every day to provide better environments, contribute to better schools, support communities with a sense of social consciousness – all with a level of integrity, respect, and compassion for the world in which we live.

Each of us here at The New Home Company share in a strongly held belief that every new home is a new opportunity to build something better.

A better experience. A better home. A better life.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less