Homebuilder Ratings & Reviews

New Home Co. Reviews

1,256 Homeowner Reviews Completed Jan 2024 - Jul 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Eastvale, CA, on Jul 11, 2025

We needed a faster closing and New Home Co. facilitated our need. We really liked the low interest rate (4.75%) offered to us through their preferred lender.

4.0
Verified Homeowner
Elk Grove, CA, on Jul 09, 2025

The lending process was the most difficult. It was very frustrating. In the end everything came together and [name removed] stood out helping get us over the finish line.

4.7
Verified Homeowner
Humble, TX, on Jul 08, 2025

The experience was overall quite pleasant. However, I was disappointed with the information provided about the schools. When I purchased the house, I was given incorrect details regarding the school assigned to the community.

5.0
Verified Homeowner
Ontario, CA, on Jul 07, 2025

The previous customer service help person was a delight to work with but it has taken a tumble recently. They don’t respond in a timely manner and seem to put up a fight for items that should be included in the 1-year workmanship warranty.

3.4
Verified Homeowner
Eastvale, CA, on Jul 03, 2025

I enjoyed the entire process throughout.

5.0
Verified Homeowner
Aurora, CO, on Jul 03, 2025

Working with sales was great, working with warranty has been great, and the quality of the home is great! :)

5.0
Verified Homeowner
Tigard, OR, on Jul 02, 2025

[name removed] was extremely helpful and always available to answer any questions I had. Once the house was ready to be moved in, [name removed] and [name removed] provided excellent support with any issues that we saw.

4.9
Verified Homeowner
Easatvale, CA, on Jun 30, 2025

[name removed] was our first contact and he was amazing. He was clear, transparent, and extremely helpful!

4.9
Verified Homeowner
Phoenix, AZ, on Jun 30, 2025

Everybody is nice to my family, from the agent [name removed] to [name removed] & [name removed].

4.4
Verified Homeowner
Elk Grove, CA, on Jun 29, 2025

[name removed] and [name removed] did a wonderful job! Always available to answer any my questions and so very friendly.

4.9
Verified Homeowner
Brighton, CO, on Jun 28, 2025

How friendly and easy everyone was to work with.

5.0
Verified Homeowner
El Dorado Hills, CA, on Jun 27, 2025

Well the software system needs to be improved in my view else there are chances of mistakes . Overall a good experience as people in the team are good hearted and would work to make things happen . Their software system is little old fashioned and you need to ensure that you have paper work in your files and check the inventory of items . It is not easy for them to find out details of orders . Overall a good builder , and good people

4.8
Verified Homeowner
Buckeye, AZ, on Jun 27, 2025

I liked that everything went smoothly. The staff there is very kind and welcoming.

4.7
Verified Homeowner
Eastvale, CA, on Jun 26, 2025

Nothing!! I don’t have a complaint every body works fantastic during my process [name removed] great person the best.

5.0
Verified Homeowner
Tigard, OR, on Jun 26, 2025

The process from having the feeling that I'd found my home to having keys went surprisingly fast and smooth. I had done my research, had my financials in order, and the rest they made smooth as butter.

4.8
Verified Homeowner
Eastvale, CA, on Jun 25, 2025

Nothing. Great experience

4.9
Verified Homeowner
Elk Grove, CA, on Jun 24, 2025

Up to today, everything is fine. Ms. [name removed] always responded fast on my questions, she is very helpful.

5.0
Verified Homeowner
North Bend, WA, on Jun 24, 2025

After I moved in some areas of the gypcrete flooring has become uneven and sunken. This has caused my LVP to give in many areas as well as lift up at the ends. In one area it is so uneven that I can set a lip gloss case down and it will roll downhill for 8 feet. It is so bad you feel like walking up or down a hill when crossing it and people can even see it at a distance. The builder is trying to tell me this is all within tolerance and simply because it is a "floating floor". The float is not a float, it is giving because there isn't anything underneath it to support it. The installer clearly messed up and now the integrity of the floor is at risk over time. First they told me tolerance by the manufacture standards is 1/4" per every 10ft, but their standards are 3/8" per 7 ft and made it sound like their standard is tighter than the manufacture as if I don't understand that 3/8" is LARGER than 1/4". Additionally, the way they measure is measuring "levelness" of LVP bridging across what is essentially dips underneath the LVP. So they're only measuring the plane of the LVP. But my foot feels the deep dips in the gypcrete. After they had the LVP installer out, now the standard has suddenly changed to 3/8" per 3 ft and magically everything is in tolerance. I've requested the installer name and number and the gypcrete manufacturer contact information to obtain "manufacturer tolerances" that they seem to quote and get nothing but a run around. And magically, the builder has no idea how to contact the installer. Although, I'm willing to bet if they wanted to sue them they'd have their number. Overall, I'm furious. They happy to fix minor cosmetic issues, but anything more complicated with long lasting impact I'm getting nothing but a runaround. I plan to tell everyone that I know to never buy from New [name removed] Co.

1.1
Verified Homeowner
Roseville, CA, on Jun 23, 2025

Everyone on the New [name removed] Co. team was very easy to work with. Great experiences from Sales, design and post move in support. That said, we do wish there were more design options as well as the ability to pick the exterior color and elevation.

4.8
Verified Homeowner
Easatvale, CA, on Jun 23, 2025

I was deeply frustrated by the purchase experience. On multiple occasions the team gave me inaccurate information, and my maintenance request about the fridge shutting off was never addressed. There were countless delays, and key features that originally sold me on the home were changed at the last minute, which felt like a bait and switch. Staff have also been unhelpful in providing any details about additional parking.

2.8
Verified Homeowner

Builder Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.