Homebuilder Ratings & Reviews

New Home Co. Reviews

1,154 Homeowner Reviews Completed Dec 2023 - Jun 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Cypress, TX, on Jun 01, 2025

The process was smooth and fun. I really appreciated the quick response from [name removed] and [name removed] as they addressed all our concerns during the initial and final walk through. Even after closing, they have been so welcoming and such a joy to work with!!

5.0
Verified Homeowner
Buda, TX, on May 31, 2025

The team here was very responsive both before and AFTER the sale.

5.0
Verified Homeowner
Tigard, OR, on May 30, 2025

[name removed] consistently provided updates on available homes. Her dedication to our search and move-in process exceeded our expectations. [name removed] conducted our new home walkthrough, thoughtfully addressing our feedback to ensure our long-term satisfaction. Our home's location is ideal, and we are confident in the high-quality craftsmanship that it features. We sincerely appreciate the service provided.

5.0
Verified Homeowner
Tigard, OR, on May 30, 2025

I felt that everyone I worked with was very responsive, helpful, and friendly. My only negative experience was getting my loan approved through the builder's lender.

4.5
Verified Homeowner
El Dorado Hills, CA, on May 30, 2025

I would like to express my appreciation for the excellent communication and support I have received through [name removed], [name removed], and [name removed]. Throughout my interactions of each of them, I have been constantly impressed by their patience and willingness to answer all my questions thoroughly. They kept me well informed at every stage! They’ve have made the entire process much smoother and less stressful. However, the company‘s quality of subs to finish the work is not up to my standards for buying a $1.2 million home. When the subs have showed up for follow ups there has been a language barrier, which has made it hard to communicate with them to finish the work that needed to be completed. We even found one subs in our master bedroom, which there was absolutely no work to be done, which was alarming. But communication has remained open and I have received excellent care and follow up with [name removed] and [name removed]. Kindest regards- [name removed] and [name removed]

5.0
Verified Homeowner
Cypress, TX, on May 29, 2025

[name removed] and [name removed] have made our move and purchase a great experience. They were easy to work with, knowledgeable, kind, professional, and we appreciate all their help

5.0
Verified Homeowner
Aurora, CO, on May 29, 2025

it's good - some quality issues but [name removed] has been great about helping out getting things squared away

4.9
Verified Homeowner
Tigard, OT, on May 27, 2025

DISLIKE: I paid for a premium lot. When I moved in the lot was changed to be smaller due to utility box placed in middle of lot. After a lot of back/forth, I worked out a compromise through [name removed] VP Sales. [name removed] made the difference in the sale of my home, which we almost cancelled. LIKE: Working with [name removed] and [name removed], [name removed] has been terrific. Today, in [name removed]'s absence who is on vacation, [name removed] and [name removed] came from The Vineyard community and they were also amazing to work with.

4.6
Verified Homeowner
Surprise, AZ, on May 26, 2025

I like the professional knowledge, and attention, free the agents

4.9
Verified Homeowner
Irvine, CA, on May 24, 2025

[name removed] in sales was excellent! The home has minor issues which should have been caught by the construction team: an interior wall was uneven, half of the window screens are falling off. Obvious problems.

5.0
Verified Homeowner
Buckeye, AZ, on May 24, 2025

The home is beautiful and I love the smart aspect of it. Great price, great neighborhood. Only complaint is the manure smell at night.

5.0
Verified Homeowner
Easatvale, CA, on May 22, 2025

The sales office, escrow company and outside contractors were great. The individual who did my initial walkthrough, second walkthrough and who is my contact person for issues was unreachable, unreliable and did not follow through in a timely manner if at all. I felt like one escrow received my down payment current issues or issues that occurred when we moved in were not a concern and it is two months later and I’m still trying to get the issues resolved. Other individuals besides Uriel have been more responsive and helpful. Unfortunately they still need to go through him so the process and response time is still very slow.

1.7
Verified Homeowner
Queen Creek, AZ, on May 22, 2025

Sales person [name removed] was amazing. [name removed] and [name removed] were also great but loan officers and underwriters seemed to drag their feet and weren’t very good at communicating where we were in the process

4.3
Verified Homeowner
Surprise, AZ, on May 21, 2025

The process was somewhat easy we had a few bumps in the road but we love out me new house no everyone that was involved in the process

5.0
Verified Homeowner
Roseville, CA, on May 21, 2025

It was easy and the sales agents kept in touch and were helpful in answering any questions. Very friendly building team too.

5.0
Verified Homeowner
Surprise, AZ, on May 21, 2025

I liked that New [name removed] was able to get me qualified to buy

3.3
Verified Homeowner
Beaverton, OR, on May 20, 2025

People in the sales office have been a delight to work with

5.0
Verified Homeowner
Roseville, CA, on May 20, 2025

Issues submitted through portal remain unresolved

1.9
Verified Homeowner
Easatvale, CA, on May 20, 2025

Customer service, [name removed]

4.9
Verified Homeowner
Queen Creek, AZ, on May 20, 2025

I liked the open communication and promptness of the entire team. It made the entire process much easier

4.6
Verified Homeowner

Builder Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.