Homebuilder Ratings & Reviews

New Home Co. Reviews

1,030 Homeowner Reviews Completed Jun 2023 - Dec 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Tigard, OT, on Dec 19, 2024

Problems arise but customer care has been addressing them.

4.0
Verified Homeowner
Surprise, AZ, on Dec 18, 2024

I appreciated [name removed], the construction managers attention to detail and the sales associate [name removed] he was very attentive and helpful.

4.5
Verified Homeowner
Mesa, AZ, on Dec 18, 2024

We’ve only had good experiences with the warranty and customer care. We had a leak about 3 months after closing and they took complete care of us. We understand it’s something that happens with new home and it is what it is. We are just very grateful that we were taken care of and the leak was fixed.

5.0
Verified Homeowner
Surprise, AZ, on Dec 17, 2024

[name removed] is the hardest part of the whole interaction. He has messed up organizing people coming to fix things, causing me to miss work. Once things are organized and set up correctly it is a breeze. I like the app where I can make my claims as it makes things easier.

4.3
Verified Homeowner
Surprise, AZ, on Dec 16, 2024

I have service request place and no one has reached out to me have this completed

4.1
Verified Homeowner
Ontario, CA, on Dec 16, 2024

the community trash situation. There is no where to put my extra trash and HOA does nothing.

3.6
Verified Homeowner
Lathrop, CA, on Dec 16, 2024

Excellent customer care service especially from site manager [name removed]. The sub contractor for cabinets is very slow in rectifying the problem I have (still having)

4.9
Verified Homeowner
Beaverton, OR, on Dec 15, 2024

Our seller Agent [name removed] was super helpful through the entire process of reserving the lot to the waiting period and finally moving in. Super happy with the experience in buying our first home .

5.0
Verified Homeowner
Beaverton, OR, on Dec 13, 2024

The process was seamless. The timelines that were promised were met. We liked our home walkthrough. Great details were provided and questions were answered. Issues pointed out during inspection were duly addressed.

4.3
Verified Homeowner
Ontario, CA, on Dec 11, 2024

Well to start off, it is a LIKE! I feel fortunate, that I purchased a home build by “New Home.” The quality is top notch. The customer care is outstanding. There are people building homes, for people. You can talk to everyone, every step of the way.

4.5
Verified Homeowner
Tigard, OR, on Dec 11, 2024

Great build quality.. excellent design. If we have to think about improving our process. I would hope for more extended sales office hours. More detailed information about the community.

4.8
Verified Homeowner
Tigard, OT, on Dec 11, 2024

[name removed] has been TERRIFIC! However, she is the ONLY person handling all the warranty service/customer care and orientations. She really needs help!

4.6
Verified Homeowner
Buckeye, AZ, on Dec 07, 2024

All staff were responsive, helpful, and friendly. All issues identified at blue tape walkthrough were resolved by closing. One issue identified at closing walkthrough was resolved same day.

4.9
Verified Homeowner
Littleton, CO, on Dec 07, 2024

[name removed] (ULC) was very helpful and the sales reps did excellently.

4.9
Verified Homeowner
Roseville, CA, on Dec 06, 2024

Significant difficulty in getting follow upon home repairs and lack of communication

2.4
Verified Homeowner
Aurora, CO, on Dec 06, 2024

move in was easy, everything was smooth. there was couple of items that needed fixing but they were able to fix them right away.

5.0
Verified Homeowner
Surprise, AZ, on Dec 06, 2024

I have enjoyed that issues that have come up have been fixed. However, one of the things that could be worked on is response time from customer service.

4.2
Verified Homeowner
Aurora, CO, on Dec 06, 2024

they are very responsive and resourceful

5.0
Verified Homeowner
Littleton, CO, on Dec 05, 2024

Nothing

5.0
Verified Homeowner
El Dorado Hills, CA, on Dec 03, 2024

We bought home we were told we will get 15 k closing credit if we use [name removed] [name removed] but we got 5 k credit This is very very wrong I have been with us army and va hospitals for 43 yrs and never had broken promise I could have gotten better rate if I used some other bank

3.1
Verified Homeowner

Builder Profile

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.