Homebuilder Ratings & Reviews

New Home Co. Reviews

1,136 Homeowner Reviews Completed Sep 2023 - Mar 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Elk Grove, CA, on Mar 29, 2025

The circuit system at the backward makes a lot of noise during the day and at night. It’s so annoying and my bathroom side wall is linking. The master bathroom mirror is cracked.

0.5
Verified Homeowner
Lathrop, CA, on Mar 28, 2025

Nothing much

4.9
Verified Homeowner
Elk Grove, CA, on Mar 26, 2025

It was fine. Everything went smoothly on the New [name removed] Co. side. It was Universal Lending that was awful.

3.8
Verified Homeowner
Elk Grove, CA, on Mar 26, 2025

[name removed] at The New [name removed] Company played an essential role in making our home-buying experience smooth and stress-free. From the very beginning, she kept us closely connected to the construction process by regularly sending us photos and updates. Living far from the new home, we truly appreciated how she helped us feel involved every step of the way. She was proactive, knowledgeable, and incredibly friendly. When she learned about upcoming tax changes, she promptly informed us, ensuring there would be no surprises later. Even after she had been reassigned to other properties, [name removed] continued to support us without hesitation, guiding us through the final stages of the process with the same care and commitment. One of the most critical moments came when there was a delay and miscommunication between our lender and the title company. [name removed] quickly stepped in to coordinate communication between all parties—us, our mortgage broker, and the title company—and played a key role in ensuring that we still closed on time. Her dedication, responsiveness, and genuine care truly exceeded expectations. It was an absolute pleasure working with her, and we’re so grateful for everything she did to help us into our new home. -------------------------- [name removed] was incredibly helpful during our final walkthrough before closing. He was thorough and attentive, taking diligent notes on all the items that needed to be addressed. His follow-up with the construction crew was prompt and effective—he ensured that everything was taken care of both before and after closing. What stood out most was his depth of knowledge, down to the smallest details—he even knew the exact shade of paint used in a specific room! [name removed]’s professionalism, attention to detail, and commitment to making sure everything was just right gave us great peace of mind. We truly appreciated his support and dedication during such an important time.

5.0
Verified Homeowner
Elk Grove, CA, on Mar 23, 2025

Very limited flexibility on things that were important to us

2.2
Verified Homeowner
Lathrop, CA, on Mar 17, 2025

The staff has been outstanding! [name removed] & [name removed] in the sales office were amazing throughout the homebuying process, and [name removed] has been in regular contact with me this entire first year on any issues I have had and has made sure I am taken care of. I couldn't be happier with my home and how everything has been handled from start to finish. 10+ for [name removed] and team!

4.8
Verified Homeowner
Humble, TX, on Mar 17, 2025

Buying a home from New Home Co. was a unique experience that had both positive and negative aspects. One of the things I appreciated most was the modern design and quality of the home; they truly reflect current trends and features I loved in the home. The representatives were knowledgeable and supportive throughout the process, making it easier to navigate the complexities of purchasing a home. The timeline for completion was longer than expected due to Hurricane [name removed] which lead to a little frustration and uncertainty. Overall, while the experience had its challenges, the quality of the home and the professionalism of the team were significant highlights.

4.4
Verified Homeowner
Buckeye, AZ, on Mar 17, 2025

[name removed] is very helpful and Responsive.

4.7
Verified Homeowner
Corona, CA, on Mar 17, 2025

I appreciate all the designs and homes overall. Our home feels like the workmanship was rushed, where we see the installation of materials coming apart.

3.3
Verified Homeowner
Cypress, TX, on Mar 16, 2025

So far everything has been great!

5.0
Verified Homeowner
Littleton, CO, on Mar 16, 2025

Responsiveness, especially the warranty team. The sales team here in Colorado at Ascent Village were unbelievable, specifically [name removed]. She was an absolute delight.

4.7
Verified Homeowner
Katy, TX, on Mar 16, 2025

The manager was very nice, I just wish there was more transparency.

5.0
Verified Homeowner
Littleton, CO, on Mar 14, 2025

The purchase experience was great. From contract through move-in, there was reliable and consistent communication and updates and my home was actually ready for move-in earlier than first anticipated.

4.9
Verified Homeowner
El Dorado Hills, CA, on Mar 13, 2025

na

5.0
Verified Homeowner
Katy, TX, on Mar 12, 2025

I don't the like the fact that I have to spend out of pocket on Blinds and Gutters. The one thing that I like is the fact that the maintenance guys are responsive whenever we have a concern.

4.7
Verified Homeowner
Littleton, CO, on Mar 12, 2025

I was very pleased with the gentleman that gave us all the information about the home from the beginning. I do have trouble at times dealing with the New Home portal…..the workers do not always show up at their allotted time. I am pleased with the home……just a few minor details has bothered me

4.2
Verified Homeowner
Surprise, AZ, on Mar 11, 2025

My experience with the General Contractor, [name removed], was amazing from the start of the process until the end. In fact, The only smooth part of this experience was working with [name removed], as he communicated all steps of the build and where he was at in the process the moment an update was available. His crew of employees [name removed] and [name removed] also kept me up to date quite frequently and any time I was visiting the house, they stopped by and took the time to explain where the build was at in its process and what I should expect to come. [name removed], [name removed], and [name removed] have changed my expectations of what a home building experience should be with their above and beyond customer service. I am very much appreciative of all they have done.

4.4
Verified Homeowner
Beaverton, OT, on Mar 10, 2025

Dislike: [name removed]

4.5
Verified Homeowner
Ontario, CA, on Mar 09, 2025

New Home company employees on the other hand have been a delight to work with and is the main reason that I would recommend them to other people I know.

4.2
Verified Homeowner
Beaverton, OR, on Mar 07, 2025

No Mail delivery

5.0
Verified Homeowner

Builder Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.