Homebuilder Ratings & Reviews

New Home Co. Reviews

990 Homeowner Reviews Completed Jun 2023 - Dec 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Lathrop, CA, on Nov 25, 2024

Construction Quality especially Internal painting is not great

5.0
Verified Homeowner
Corona, CA, on Nov 25, 2024

They are really responsible

5.0
Verified Homeowner
Roseville, CA, on Nov 21, 2024

I like how everyone was so helpful and informative

5.0
Verified Homeowner
Beaverton, OR, on Nov 20, 2024

Nothing comes to mind

5.0
Verified Homeowner
Lathrop, CA, on Nov 18, 2024

Point of contact i.e [name removed] is a wonderful guy. He was very patient and handled all the issues in timely manner. Very responsive and helpful. Gave some insights of a home which we didnt know.

4.9
Verified Homeowner
Corona, CA, on Nov 15, 2024

Love the service and loyalty I continue to get from the company. Love how [name removed] is on top of things answer calls and messages if he miss your call he gets back to you ASAP.

5.0
Verified Homeowner
Ontario, CA, on Nov 14, 2024

The communication wasn't as great as what was promised. They mentioned we would receive photos and be invited to tour the house at key milestones in the construction process, but I had to initiate the conversation every key milestone. It was difficult because I had to listen carefully to understand when that next milestone would take place. The overall home buying process was very smooth, contracts and such. The punch list portion felt very rushed and we had to sign papers before items were finished. It was difficult to schedule repairs after the fact due to working full-time jobs.

4.4
Verified Homeowner
Tigard, OR, on Nov 14, 2024

Carpet and some blemishes. Hopefully it will be resolved

3.8
Verified Homeowner
Aurora, CO, on Nov 14, 2024

Everything was smooth

5.0
Verified Homeowner
Parker, CO, on Nov 13, 2024

The attention to detail was lacking. Things didn’t get done well in the first place and now we are paying for it in the warranty phase.

2.7
Verified Homeowner
Buckeye, AZ, on Nov 11, 2024

Nothing

5.0
Verified Homeowner
Surprise, AZ, on Nov 08, 2024

I loved our experience with the purchase of our home. The sale people were very nice and helpful in all aspects. The worked well with our mortgage broker and realtor. I would definitely suggest your company to family and friends.

4.5
Verified Homeowner
Littleton, CO, on Nov 07, 2024

End to end it was a smooth experience esp onboarding.

4.7
Verified Homeowner
Corona, CA, on Nov 07, 2024

Fast and easy

5.0
Verified Homeowner
Corona, CA, on Nov 07, 2024

First time buying. I felt like the team was very helpful in showing me the house and how to handle the paper work. The scariest part for me and I'm not sure if there is a good way to resolve this was the two wire transfers for the earnest money and the downpayment.

5.0
Verified Homeowner
Buckeye, AZ, on Nov 06, 2024

I have appreciated bring reached out to in regards to if we need anything

5.0
Verified Homeowner
Roseville, CA, on Nov 06, 2024

The communication from the office and the kind caring consideration.

5.0
Verified Homeowner
Lathrop, CA, on Nov 04, 2024

nothing as such

4.2
Verified Homeowner
El Dorado Hills, CA, on Nov 03, 2024

[name removed] is very responsive. Better QA/QC on electrical, smart switches are not very smart, paint is way too thin, needed gloss paint on shelves and window sills, trim work was sloppy, we ended up replacing the main sink faucet ourselves bc the original could not be secured properly, hinge on master shower door is not set properly (door slams)

4.5
Verified Homeowner
Lathrop, CA, on Nov 02, 2024

Customer care really good,took good care of tit-bit complaints. Mr. [name removed] really good,kind & helpful,appreciated. Thanks [name removed]

4.9
Verified Homeowner

Builder Profile

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.