Homebuilder Ratings & Reviews

New Home Co. Reviews

983 Homeowner Reviews Completed Apr 2023 - Oct 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

El Dorado Hills, CA, on Oct 04, 2024

We get slow or no response. Vague answers, errors galore. Example - no water supply hook up in laundry room. Ugly mottled concrete driveway and sidewalk retaining moisture, subject to spalling.

2.5
Verified Homeowner
Mesa, AZ, on Oct 04, 2024

[name removed], my representative has been very helpful and goes above and beyond to make sure evrything is in good working order. He is a valuable asset to your team.

5.0
Verified Homeowner
Ontario, CA, on Sep 30, 2024

Our experience with the staff has been great. We have had some challenges with the quality of some components of the home.

4.9
Verified Homeowner
Corona, CA, on Sep 30, 2024

Quality built; great customer service. [name removed] is the best because he went out of his way to help us since we moved in.

4.9
Verified Homeowner
Aurora, CO, on Sep 30, 2024

The warranty corrections are satisfactory

5.0
Verified Homeowner
Corona, CA, on Sep 30, 2024

I liked [name removed]’s friendly personality and how he would go out of his way to fix any issue or problem we had with the house. It’s our first house and it was nice to be taken seriously and not be dismissed. He was always following up and making sure everything was fixed and very quick to reply

5.0
Verified Homeowner
Ontario, CA, on Sep 28, 2024

Builder response to maintenace has been slow, HOA response to anything has been absent. [name removed] is terrible, don't know how it was decided, but they do not maintain the property outside at all.

1.9
Verified Homeowner
Corona, CA, on Sep 27, 2024

[name removed] is quick to respond despite his huge backlog of work with all the neighbors. He knows what’s super high priority vs what could be done later.

5.0
Verified Homeowner
Corona, CA, on Sep 26, 2024

[name removed] was great and very responsive

5.0
Verified Homeowner
Katy, TX, on Sep 25, 2024

[name removed] promised us that our child would attend Katy High School. This is our number one priority in looking for a new home. However, after move in, we found out our child/home is actually zoned to [name removed] High School. [name removed] HS is not listed on NewHomeCo website as an option. Now my child has been denied transfer to Katy High School and has no school transportation to Katy High School. [name removed] has not been helpful at all in assisting in this matter. An apology will not suffice and I plan to make the public aware of this false advertisement. I am exceptionally disappointed and angry about this situation and lack of accountability and solution of New [name removed] Co. It seems the commission and sale of a home is worth the cost to make this right and cancel this sale and sale the home to someone else who wants to be zoned to [name removed] HS. That’s what I ultimately would like to see happen, just reimburse our money. Is this possible?

1.7
Verified Homeowner
Mesa, AZ, on Sep 25, 2024

Dislikes: before I move in water pipe leaked inside the stucco. They have to cut the stucco out and fix the leak and patch. 3 months after move had big issue in A/C unit, the tech has to spend two days at attic to fix the A/c problem. Why I’m facing this major issues within a few month of purchasing a brand New home from NewHomes. I don’t think it aligns with the NewHomes company’s commitment. Like: Big thanks to [name removed] who acted immediately on the issues and fix the problem.

4.7
Verified Homeowner
Mesa, AZ, on Sep 23, 2024

Timeliness and communication

5.0
Verified Homeowner
Buckeye, AZ, on Sep 23, 2024

Service has been great!

5.0
Verified Homeowner
Rocklin, CA, on Sep 22, 2024

It was nice to be able to pick the interior finishes. There were plenty of options and [name removed] at the design phase was great.

4.9
Verified Homeowner
Tigard, OR, on Sep 20, 2024

Overall buying experience was smooth, thanks to [name removed]. :) Overall house is built solid, but there are so many things that can be improved for such high price range. The quality of the cabinets installed is very poor, some of the crooked ones needed fixing but they are still very poorly installed. At this price range cabinets still do not have soft close function which is unacceptable. The response to maintenance requests is slow. There is no good way to control air flow and temperature upstairs vs downstairs. The vents need to be more robust in design, if you close the vents downstairs to push the air upstairs, the vents make very loud noise which is annoying and I have seen other houses which are built better.

3.3
Verified Homeowner
El Dorado Hills, CA, on Sep 20, 2024

The most traumatizing experience was when AC system failed 3 months after closing escrow. Warranty claim related to A/C failure was submitted on Wednesday, July 3rd, no action was taken by TNHC until I called Villara myself on the night of July 6th because the temperature inside the house was unbearable during the hottest peak of the year temperatures soaring to 120F that week. Technician didn’t come until morning of July 7th because it was after hours. Later I found out he didn’t fix the issue, because a/c went out again in 2 days. If TNHC warranty dept would address this critical problem immediately and send someone on July 4, my family wouldn’t have to fry inside this hot home for four days.

0.5
Verified Homeowner
Katy, TX, on Sep 19, 2024

excellent

5.0
Verified Homeowner
Roseville, CA, on Sep 18, 2024

The process was very streamlined and the employees were very friendly.

4.9
Verified Homeowner
Buckeye, AZ, on Sep 16, 2024

Warranty experience have been great. All issue was fixed on a timely manor

5.0
Verified Homeowner
Aurora, CO, on Sep 15, 2024

[name removed] and [name removed] were amazing! They walked us through each step from start to finish and couldn’t have been nicer throughout the process! We are very pleased with the process and with the final product! We are happily enjoying our new home!

4.9
Verified Homeowner

Builder Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.