Homebuilder Ratings & Reviews

New Home Co. Reviews

1,537 Homeowner Reviews Completed Apr 2024 - Oct 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Littleton, CO, on Oct 24, 2025

[name removed] was amazing to work with!

5.0
Verified Homeowner
Elk Grove, CA, on Oct 24, 2025

From home tour to purchase it was a well-communicated process.

5.0
Verified Homeowner
Eastvale, CA, on Oct 23, 2025

[name removed], I’m honestly so grateful for everything you did to make this happen. You didn’t just help me buy a home — you made the entire experience amazing. The deal you got was incredible, and your dedication really showed through every step. You’re absolutely the best! And big shout-out to [name removed] and the builder team — [name removed], [name removed], and [name removed] — for fixing everything in record time and making sure the condo was perfect before move-in. I couldn’t have asked for a better team. You guys are awesome! Unfortunately, my experience with [name removed] was not as positive. His involvement seemed minimal, and I didn’t feel supported by him during the process of acquiring the condo.

5.0
Verified Homeowner
Elk Grove, CA, on Oct 23, 2025

Everything was a seamless experience. [name removed] and [name removed] were wonderful to work with and communicated every step clearly and updated us regularly. They did not hesitate to assist or provide clarity on a questions we had. Now that we are settled into our home, I am finding that the other points of contact such as [name removed] and [name removed] are also great resources and super helpful. Essentially from the start and until now our experience has been great- consistent level of service and care so it really feels that New [name removed] Co’s commitment to homeowners goes beyond the sale.

5.0
Verified Homeowner
Elk Grove, CA, on Oct 22, 2025

The Sales managers - [name removed] and [name removed] were very helpful and explained everything, from the demo to walkthrough of the model homes to every step of the process. Also, importantly, the loan officer - [name removed] was an asset to the company and provided quality and excellent customer service regarding our loan process. She was available to answer all our questions. She went above and beyond for us, and we are very thankful for her professionalism and cordial assistance throughout the loan process. We would recommend our families and friends because of the quality of customer service we received during our home purchase. [name removed] and [name removed] who were loan processor were excellent and provide real-time communication in collecting all the required documents for our mortgage loan. We enjoyed overall teamwork from the New [name removed] Co. Universal Lending team. Many thanks from our family and friends. ~[name removed], Modupe & [name removed]

5.0
Verified Homeowner
Eastvale, CA, on Oct 22, 2025

We are genuinely thrilled with our new home! Although we are still navigating the unpacking process, the experience has been rewarding and fulfilling. Throughout this transition, we've encountered a mix of challenges and triumphs, but I must emphasize that our overall experience has been truly remarkable. I want to give special recognition to [name removed]. From the very beginning, she played a pivotal role in making our journey seamless. Her extensive expertise and professionalism shone through every interaction we had. [name removed] was incredibly supportive, offering valuable insights and guidance that made a significant difference in our experience. Moreover, I cannot praise the entire team enough for their dedication and hard work. Each member contributed to ensuring that our move was as smooth as possible, and their commitment did not go unnoticed. In summary, I have nothing but positive things to express about our experience. The collective effort from everyone involved has turned this milestone into a joyous occasion in our lives. We are sincerely grateful for the outstanding support and professionalism displayed by the entire team. Thank you all for your incredible dedication!

5.0
Verified Homeowner
Eastvale, CA, on Oct 22, 2025

The overall experience was great! [name removed] is very thoughtful and follows through on anything we need.

5.0
Verified Homeowner
Cypress, TX, on Oct 21, 2025

Like the overall experience, great customer service

4.9
Verified Homeowner
Surprise, AZ, on Oct 21, 2025

Worked with us to get us in. [name removed] was very helpful.

4.5
Verified Homeowner
Elk Grove, CA, on Oct 21, 2025

Time providing information

5.0
Verified Homeowner
Eastvale, CA, on Oct 20, 2025

We liked how honest and up front the New [name removed] Co was with the purchase experience. [name removed] in the sales office was responsive and helpful.

5.0
Verified Homeowner
Elk Grove, CA, on Oct 20, 2025

I loved the ease of the entire process.

5.0
Verified Homeowner
Eastvale, CA, on Oct 18, 2025

[name removed] was excellent. He answered all my questions thoroughly, took the time to explain concepts in detail when I needed clarification, and responded promptly to all my inquiries. [name removed] in the office was excellent, helping with all my paperwork. The original guy who showed me the unit was on vacation several times when I had questions about paperwork to turn in. This was VERY frustrating for me; he didn't even give me the keys, a different girl in the office did. To this day, I don't know how to let my guest in using my phone; I have to ask my neighbors how to get apps downloaded ect. Several of the QRS codes did not work. The Amazon lockers do not work (Amazon does not use them). At my friend's complex, Amazon uses them. Sometimes my things do NOT get delivered, I have to pay a premium upgrade for UPS so they will open my garage and leave the packages in the garage, not even the front door. However, [name removed] is exceptional and truly the best. He consistently demonstrates professionalism and outstanding customer service. During the tour of the unit, he ensured that everything met my expectations and was addressed to my satisfaction. Whenever I have reached out with a concern- such as a solar issue- he responds promptly and follows through until the matter is resolved. If he doesn't have an immediate answer, he communicates that he will look into it and always gets back to me. [name removed] is a tremendous asset to this company and deserves recognition for his dedication and reliability. I would like to recognize the notary [name removed], who went through the contract with me. She was extremely professional, taking the time to review each page carefully and ensuring that I understood every detail. Her knowledge and patience made the entire process smooth and reassuring. It made my home-buying experience memorable. I know she must have been tired because I was her last one of the day, and you would have never known it. She is a tremendous asset to the company. I highly recommend [name removed], [name removed], and the notary [name removed] to anyone seeking a positive and professional experience.

4.4
Verified Homeowner
Cypress, TX, on Oct 18, 2025

[name removed] went above and beyond from start to finish!

4.8
Verified Homeowner
Easatvale, CA, on Oct 18, 2025

[Translated from ZH-S] I think there is no parking lot because there are only two parking spaces for one household, but there are three cars in the family. The community should provide public parking and charge a certain fee for owners with more than two cars.

4.1
Verified Homeowner
Buckeye, AZ, on Oct 18, 2025

Very easy to work with, the house is built very well & for the very small amount of things that need warranty has been very simple & easy

5.0
Verified Homeowner
Eastvale, CA, on Oct 18, 2025

The sales rep wasn’t the friendliest when it was noted that I needed to sell my current home. EVERYONE else was FANTASTIC!!!! The lenders, my walk through, when I picked up my keys…very friendly and helpful. I am extremely happy with my purchase!

4.6
Verified Homeowner
Surprise, AZ, on Oct 17, 2025

Everyone was extremely helpful and courteous. They explained everything in detail and were very wonderful to work with.

5.0
Verified Homeowner
Eastvale, CA, on Oct 17, 2025

[Translated from ZH-T] Comfortable environment

4.9
Verified Homeowner
Tigard, OR, on Oct 17, 2025

Everyone was very easy to work with and has addressed any concerns promptly.

4.3
Verified Homeowner

Builder Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.