Homebuilder Ratings & Reviews

New Home Co. Reviews

1,224 Homeowner Reviews Completed Dec 2023 - Jun 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Katy, TX, on Jun 21, 2025

[name removed] has helped me out alot when it comes to learning to use things at home, or when something is off, he gets to it right away.

5.0
Verified Homeowner
North Bend, WA, on Jun 21, 2025

Interaction with the building staff was professional and they seemed generally interested in solving problems or answering questions. Interaction with the selling agent was terrible, always on the defensive, unable to answer questions in a positive manner, unwilling to assist with anything but the basics.

2.6
Verified Homeowner
Irvine, CA, on Jun 19, 2025

The house is beautiful! Well built. The only problem is the AC, it does not work properly. The setting on it is off and air disperse unevenly throughout the house. The air vent downstairs is always on and it’s loud. Also the stairs it’s very shaky and not stable when you hold the railings. Other than that, everything in the house is nice.

4.9
Verified Homeowner
Aurora, CO, on Jun 19, 2025

What I liked most about my purchase experience (from contract through move-in): The entire process—from signing the contract to move-in—was smooth and well-organized. Communication was clear at every step, and I always felt informed and supported. The use of digital tools made the paperwork easy to manage, and the team was professional and responsive throughout. Clear communication from the sales and escrow teams helped ease the anxiety of the process. The walkthrough process before move-in was thorough and gave me a chance to catch small issues. The builder’s warranty program and orientation provided peace of mind after moving in. Move-in day went as planned, and everything was ready and in great condition. I truly appreciate how stress-free the experience was. What I disliked most: There was nothing I disliked. Everything exceeded my expectations.

5.0
Verified Homeowner
Buckeye, AZ, on Jun 18, 2025

It wasn't necessarily with New [name removed] Co!. It was more with my GE washing machine that never worked right from the start and GE would not honor a new machine… The machine has had three callouts already, and that was within the first six months of the home being new, which I think is ridiculous.

4.9
Verified Homeowner
Eastvale, CA, on Jun 18, 2025

Both [name removed] and [name removed] were outstanding. The lender had some communication and performance issues, as did the escrow/title company, but everything was resolved with supervisor/manager intervention.

4.7
Verified Homeowner
Eastvale, CA, on Jun 18, 2025

New Home Co. was very responsive for the most part and very helpful. They were on top of things.

5.0
Verified Homeowner
Buckeye, AZ, on Jun 17, 2025

I enjoyed the house I bought, truly beautiful and amazing. I disliked the lack of yardage, I asked if I could pursue extending my yard even another 3-4 ft and they denied me. I wish I had a bigger yard.

4.2
Verified Homeowner
Surprise, AZ, on Jun 16, 2025

It took a while...but the dust was finally kept in check behind my home where the new roads were being constructed...It was so terrible we tasted and breathed it for several months.

4.6
Verified Homeowner
North Bend, WA, on Jun 16, 2025

My new home is of very high quality, and well planned and constructed. It is just beautiful! And all the New [name removed] staff I’ve worked with have been professional, warm and helpful every step of the way.

5.0
Verified Homeowner
Brighton, CO, on Jun 15, 2025

[Translated from ES] The quality of people who are very attentive to my home needs, they solve them with great patience and with pleasure and respect

4.9
Verified Homeowner
Irvine, CA, on Jun 13, 2025

New Home service is very good. The house design is very good and made the life easy. But has some small quality problems. Like cracks on the exterior walls. But it is minor.

5.0
Verified Homeowner
Elk Grove, CA, on Jun 13, 2025

[name removed] was great! Didn’t feel upsold on anything and she understood what I was looking for. Checking in on construction was easy and I felt it was for the most part a transparent process. The lender was a disaster. It often took multiple tries to get each question I had answered, my loan officer disappeared without notice and I had to proactively reach out to ULC to get information about what was happening, and I suspect the loan officer handover resulted in a much higher interest rate than I was going to get with the original officer since a discount I was offered in writing by the original officer was not honored in the way I understood it. They also did not keep good records about my file and I had to tell them the same biographical information many times over the phone and in writing which slowed down the process. Felt uncaring, sloppy, rushed, uninformed. I felt frustrated with the lender nearly every interaction in the two months leading up to closing.

3.9
Verified Homeowner
Eastvale, CA, on Jun 13, 2025

It was a great experience overall. I wished I would have been told about the low water pressure law and mail delivery issue before signing paperwork but otherwise all was good!

5.0
Verified Homeowner
Elk Grove, CA, on Jun 11, 2025

Dislike lack of communication from loan companies. Agents at new home co were so attentive and eased stress related to buying

4.1
Verified Homeowner
Surprise, AZ, on Jun 11, 2025

This was an amazing experience I loved the way everyone treated us like family & I would definitely recommend New [name removed] Co to friends and family ! Thank you [name removed] ! And the whole crew everyone was great I don’t want to leave anyone left out but everyone was just perfect ! Thank you again !

5.0
Verified Homeowner
Eastvale, CA, on Jun 09, 2025

Working with [name removed] who did our orientation was by far the best experience.

4.2
Verified Homeowner
Whittier, CA, on Jun 09, 2025

[name removed], [name removed], and [name removed] being very kind and responsive to requests. Dislike some of the vendors the company uses as these vendors often no show appointments to fix things in my home.

4.5
Verified Homeowner
Whittier, CA, on Jun 08, 2025

Loved the care that shane, twanda and shaylee bring. Every issue is carefully evaluated and resolved. We are very satisfied.

5.0
Verified Homeowner
Surprise, AZ, on Jun 06, 2025

Its more on the lender side issues, we were approved the same day as closing day. It was a tough day for us racing time to get to the Escrow officer’s office.

4.9
Verified Homeowner

Builder Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.