Homebuilder Ratings & Reviews

New Home Co. Reviews

1,392 Homeowner Reviews Completed Apr 2024 - Oct 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Queen Creek, AZ, on Oct 01, 2025

Super fast and easy process!

5.0
Verified Homeowner
Queen Creek, AZ, on Oct 01, 2025

Sales lady [name removed] was great, [name removed] was great. Underwriters and loan officers not so much. They didn’t communicate well

4.7
Verified Homeowner
Elk Grove, CA, on Sep 30, 2025

excellent

5.0
Verified Homeowner
Aurora, CO, on Sep 30, 2025

im enjoying the move but haveing a hard time getting mail box keys

4.9
Verified Homeowner
Roseville, CA, on Sep 30, 2025

Everyone has been helpful and friendly

4.7
Verified Homeowner
Bothell, WA, on Sep 27, 2025

The experience from the get go is great - house showings - detailed plans - negotiations - help with closing procedures and then detailed walkthrough for the home

4.9
Verified Homeowner
Surprise, AZ, on Sep 27, 2025

The friendly sales team

4.2
Verified Homeowner
Elk Grove, CA, on Sep 25, 2025

Friendly

5.0
Verified Homeowner
Elk Grove, CA, on Sep 24, 2025

Working through the contract was fairly simple. [name removed] was great to work with. Unfortunately, the quality of the work throughout the house was very poorly done. Quality control was definitely not on their list of priorities. Trim work was poorly done, stucco has lots of spots that were not covered or broken off. Drawers throughout do not pull out evenly or smooth. Kitchen was not painted in satin or semi gloss. It was painted with flat paint the rug that had been replaced in the upstairs and on the staircase was poorly installed. Loose and misaligned patterns in the rug throughout and lots of gaps between the baseboard and rug. Stains on counters in the bathrooms. I’m sure many more issues will arise throughout the first year.

3.7
Verified Homeowner
Tigard, OR, on Sep 24, 2025

Nothing

5.0
Verified Homeowner
Littleton, CO, on Sep 24, 2025

Personnel and staff wise, everyone was a joy. From the sales team, to loans, to site construction manager. Everyone was fantastic. Complete value there. I feel for the cost of our home, the value is not quite what we expected. We find more and more details that were rushed and don’t frankly don’t look great. Unleveled floors , not flush walls, some corners are not 90 degrees. Things that would be a challenging warranty request.

5.0
Verified Homeowner
North Bend, WA, on Sep 23, 2025

I like the convenience of the appliances and the quality of the windows and doors. I dislike where my parking place is in relationship to my condo. My garage is really small and the car barely fits in it. Can’t get out of the car once you are parked in it. Makes it unusable for parking a car. The parking spot is quite a walk with bags of groceries.

3.4
Verified Homeowner
Buckeye, AZ, on Sep 22, 2025

[name removed] the sales person at the model Homes was amazing! She was not pushy or too aggresive even though we were visiting the model homes aften to be sure that was what we wanted. We had a bit of a hiccup on financing with some people being moved around during the loan process but again [name removed] got involved in the process and made sure we we closed on time and even days earlier. Overall it was a great experience and we received a beautiful home

4.8
Verified Homeowner
Brighton, CO, on Sep 22, 2025

We had a bump in the road with the elevation of the home we chose but [name removed] did everything in her power to make the situation right for us.

4.5
Verified Homeowner
Buda, TX, on Sep 21, 2025

[name removed] and [name removed] are friendly and easy to communicate with

4.9
Verified Homeowner
Beaverton, OR, on Sep 20, 2025

Friendly & Helpful Staff

5.0
Verified Homeowner
Surprise, AZ, on Sep 20, 2025

Purchase experience was fine.

4.5
Verified Homeowner
Beaverton, OR, on Sep 20, 2025

They always give me quick & accurate response, which made me satisfied.

4.8
Verified Homeowner
Elk Grove, CA, on Sep 19, 2025

Everyone was so helpful and knowledgeable.

4.6
Verified Homeowner
Easatvale, CA, on Sep 17, 2025

I liked the Sales and Lending team. They are vey helpful through out the process. The construction quality is not what i expected. Also the response in issue resolution is very bad

4.6
Verified Homeowner

Builder Profile

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.