Overall Satisfaction
Community Profile
We are New Home Co. We
believe a home isn’t new because of when it is built, but how it is built. A
home is only as new as the ideas and innovations that live there. We are
passionate about delivering on the promise of new with every home we design and
build.
Our new homes artfully blend
timeless style and innovative design. A modern way of life with more
connectivity and sustainability for smarter and healthier ways to live.
Inspired design and choice help to personalize each home with curated design
packages that offer a flexible range of styles and costs. Our award-winning
sales team is here to help every step of the way with more transparency and
trust.
We have a new home for
everyone, at every stage of life, from suburban communities to urban villages
and residences. Every new home is a new beginning for all of us to start the
next chapter in our lives. Every new home is a new opportunity to make progress
on what it means to be new. We take pride in helping our homebuyers and our
industry move forward.
Driving Directions
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Ontario, on Aug 22, 2024
So far good. But I am old school and would rather pick up a phone and call versus emailing back and forth.
Ontario, on Dec 11, 2024
Well to start off, it is a LIKE! I feel fortunate, that I purchased a home build by “New Home.” The quality is top notch. The customer care is outstanding. There are people building homes, for people. You can talk to everyone, every step of the way.
Ontario, on May 28, 2024
I requested warranty service last January. It took 3 months to reply. Only because I made many attempts to get hold of you. But until now, the request service is not even finished yet. You have a very poor customer service, warranty, experience, no reputation
Ontario, CA, on Nov 14, 2024
The communication wasn't as great as what was promised. They mentioned we would receive photos and be invited to tour the house at key milestones in the construction process, but I had to initiate the conversation every key milestone. It was difficult because I had to listen carefully to understand when that next milestone would take place. The overall home buying process was very smooth, contracts and such. The punch list portion felt very rushed and we had to sign papers before items were finished. It was difficult to schedule repairs after the fact due to working full-time jobs.
Ontario, on Nov 30, 2024
I think the builder is a bit greedy with their designs and lack of space. Why can't we have more storage? Why can't we have a pantry? A laundry room? A tub? An actual walk in closet? There's other builders out there working with the same square footage providing these design features and that's a disappointment.
Ontario, on Apr 26, 2024
The entire experience has been amazing, [name removed] truly provided a world class experience from start to finish
Ontario, on Sep 30, 2024
Our experience with the staff has been great. We have had some challenges with the quality of some components of the home.
Ontario, CA, on Oct 31, 2024
They did a good job at explaining everything and pretty much what they said, and what happened
Ontario, on Sep 27, 2023
I am very satisfy the warranty service and customer care experience. Thansk
Ontario, on Sep 28, 2024
Builder response to maintenace has been slow, HOA response to anything has been absent. [name removed] is terrible, don't know how it was decided, but they do not maintain the property outside at all.
Ontario, CA, on Oct 31, 2024
New home co was great. Great communication and team. Nothing to dislike
Ontario, on Jul 31, 2023
I've had a kitchen appliance repaired and light fixtures fixed promptly. The landscaping in front of my house requires some attention but nothing to do with newhome, just the HOA.
Ontario, on Mar 01, 2023
Overall we’re satisfied with our customer care rep They help us in our request when we need something for repair or reach out to vendors for repairs.
Ontario, CA, on Apr 30, 2024
Up to this point my mailbox still can’t receive mail, i have to go all the way to the post office to get my mail and there is no explanation from the builder or HOA as of what is going on.
Ontario, CA, on Mar 14, 2024
I would say my purchase experience was neutral. The sales team was kind. There was a lack of communication with the lender at the end which made closing VERY stressful, but that wasn't really the sales team's fault and they were sympathetic and got me to a manager for the lender (I went with New Home Company's preferred lender so just make sure your lender has it together/is on top of it more). As a first time home buyer, I had NO idea what to expect on the closing day and it was never explained to me. So I showed up on closing day and hadn't been advised regarding the process (sign docs with notary, wire money, docs get recorded, closing) and felt like an idiot. Closing was delayed one day (NOT an issue with proper communication-I work two jobs and took the day off from BOTH of them unnecessarily because I didn't end up closing on the right day).
Ontario, on Feb 26, 2024
The workmanship of the homes so many problems inside and outside and one guy [name removed] who has to go and fix all the problems of the incompetent people who built these homes from floors to windows not properly installed. Terrible [name removed]’s who don’t know the difference between a weed and a plant
Ontario, CA, on Mar 11, 2024
The quality of the build and also the employees. Sales team, contracted associates!!
Ontario, on Dec 15, 2023
Repairs and open tickets with 3rd party vendors can take a long time to resolve.
Ontario, CA, on Feb 27, 2024
[Translated from ZH-S] The community has beautiful environment and complete facilities.
Ontario, CA, on Feb 22, 2024
[name removed] provided exceptional service! She promptly addressed all our inquiries and exhibited a consistently positive and professional demeanor throughout.
Ontario, CA, on Aug 03, 2023
Everyone from the sales office ([name removed] and Shaylee) to the Walk Through Process ([name removed] and [name removed]) were AMAZING. 10/10 experience, was genuinely an amazing experience all around
Ontario, CA, on Jun 09, 2023
As a cash buyer, the purchase experience was fairly quick and easy. My availability for walk throughs etc. were accommodated and everything else was accomplished virtually from my residence on the east coast.
Ontario, CA, on Apr 15, 2023
[name removed] Home Company on the builders side were very accommodating to our needs, the preferred lender part of it was less than desirable. The underwriting was worse than going to the dentist. [name removed] was awesome though.
Ontario, CA, on Apr 13, 2023
I liked how responsive the staff was and how smooth the process went.
Ontario, CA, on Apr 05, 2023
Safety, our electric panel got stolen even the community has gate. Customer care not responding all time during business hours.
Ontario, CA, on Dec 29, 2022
Well some of the floors aren’t properly flush and when walking over the carpet you feel what is underneath the carpet sticking out from under. Some of the walls lacked a certain finish. Some items were not properly installed which lead to unsatisfactory. I like the personnel they are really friendly and help to fix things and provide me with the right contacts when needed.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Ontario, CA, on Nov 14, 2024
The communication wasn't as great as what was promised. They mentioned we would receive photos and be invited to tour the house at key milestones in the construction process, but I had to initiate the conversation every key milestone. It was difficult because I had to listen carefully to understand when that next milestone would take place. The overall home buying process was very smooth, contracts and such. The punch list portion felt very rushed and we had to sign papers before items were finished. It was difficult to schedule repairs after the fact due to working full-time jobs.
Ontario, CA, on Oct 31, 2024
They did a good job at explaining everything and pretty much what they said, and what happened
Ontario, CA, on Oct 31, 2024
New home co was great. Great communication and team. Nothing to dislike
Ontario, CA, on Apr 30, 2024
Up to this point my mailbox still can’t receive mail, i have to go all the way to the post office to get my mail and there is no explanation from the builder or HOA as of what is going on.
Ontario, CA, on Mar 14, 2024
I would say my purchase experience was neutral. The sales team was kind. There was a lack of communication with the lender at the end which made closing VERY stressful, but that wasn't really the sales team's fault and they were sympathetic and got me to a manager for the lender (I went with New Home Company's preferred lender so just make sure your lender has it together/is on top of it more). As a first time home buyer, I had NO idea what to expect on the closing day and it was never explained to me. So I showed up on closing day and hadn't been advised regarding the process (sign docs with notary, wire money, docs get recorded, closing) and felt like an idiot. Closing was delayed one day (NOT an issue with proper communication-I work two jobs and took the day off from BOTH of them unnecessarily because I didn't end up closing on the right day).
Ontario, CA, on Mar 11, 2024
The quality of the build and also the employees. Sales team, contracted associates!!
Ontario, CA, on Feb 27, 2024
[Translated from ZH-S] The community has beautiful environment and complete facilities.
Ontario, CA, on Feb 22, 2024
[name removed] provided exceptional service! She promptly addressed all our inquiries and exhibited a consistently positive and professional demeanor throughout.
Ontario, CA, on Aug 03, 2023
Everyone from the sales office ([name removed] and Shaylee) to the Walk Through Process ([name removed] and [name removed]) were AMAZING. 10/10 experience, was genuinely an amazing experience all around
Ontario, CA, on Jun 09, 2023
As a cash buyer, the purchase experience was fairly quick and easy. My availability for walk throughs etc. were accommodated and everything else was accomplished virtually from my residence on the east coast.
Ontario, CA, on Apr 15, 2023
[name removed] Home Company on the builders side were very accommodating to our needs, the preferred lender part of it was less than desirable. The underwriting was worse than going to the dentist. [name removed] was awesome though.
Ontario, CA, on Apr 13, 2023
I liked how responsive the staff was and how smooth the process went.
Ontario, CA, on Apr 05, 2023
Safety, our electric panel got stolen even the community has gate. Customer care not responding all time during business hours.
Ontario, CA, on Dec 29, 2022
Well some of the floors aren’t properly flush and when walking over the carpet you feel what is underneath the carpet sticking out from under. Some of the walls lacked a certain finish. Some items were not properly installed which lead to unsatisfactory. I like the personnel they are really friendly and help to fix things and provide me with the right contacts when needed.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Ontario, on Aug 22, 2024
So far good. But I am old school and would rather pick up a phone and call versus emailing back and forth.
Ontario, on May 28, 2024
I requested warranty service last January. It took 3 months to reply. Only because I made many attempts to get hold of you. But until now, the request service is not even finished yet. You have a very poor customer service, warranty, experience, no reputation
Ontario, on Apr 26, 2024
The entire experience has been amazing, [name removed] truly provided a world class experience from start to finish
Ontario, on Sep 27, 2023
I am very satisfy the warranty service and customer care experience. Thansk
Ontario, on Jul 31, 2023
I've had a kitchen appliance repaired and light fixtures fixed promptly. The landscaping in front of my house requires some attention but nothing to do with newhome, just the HOA.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Ontario, on Dec 11, 2024
Well to start off, it is a LIKE! I feel fortunate, that I purchased a home build by “New Home.” The quality is top notch. The customer care is outstanding. There are people building homes, for people. You can talk to everyone, every step of the way.
Ontario, on Nov 30, 2024
I think the builder is a bit greedy with their designs and lack of space. Why can't we have more storage? Why can't we have a pantry? A laundry room? A tub? An actual walk in closet? There's other builders out there working with the same square footage providing these design features and that's a disappointment.
Ontario, on Sep 30, 2024
Our experience with the staff has been great. We have had some challenges with the quality of some components of the home.
Ontario, on Sep 28, 2024
Builder response to maintenace has been slow, HOA response to anything has been absent. [name removed] is terrible, don't know how it was decided, but they do not maintain the property outside at all.
Ontario, on Feb 26, 2024
The workmanship of the homes so many problems inside and outside and one guy [name removed] who has to go and fix all the problems of the incompetent people who built these homes from floors to windows not properly installed. Terrible [name removed]’s who don’t know the difference between a weed and a plant
Ontario, on Dec 15, 2023
Repairs and open tickets with 3rd party vendors can take a long time to resolve.