Homebuilder Ratings & Reviews

New Home Co.

Southern California

451 Homeowner Reviews
May 2024 - Nov 2025

New Home Co.

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Builder Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Southern California
Purchase Experience Testimonials from Real Homebuyers

Eastvale, CA, on Nov 02, 2025

A very pleasant purchasing experience.

5.0
Verified Homeowner
Eastvale, CA, on Oct 30, 2025

[name removed] has been great with all my service request and being attentive! He is very responsive and as make my first home experience great!

4.7
Verified Homeowner
Eastvale, CA, on Oct 27, 2025

The customer service has been good — they answer my calls and respond to my emails promptly. However, after living here for two months, I’ve noticed that the house feels like it was built in a rush with minimal quality assurance. For example, the windows are uneven in dimension from top to bottom and side to side. I also experienced an electrical wiring issue that caused unusually high energy bills during the first two months. The AC was blowing hot air, which took considerable time and frustration to identify and resolve. Additionally, the kitchen sink doesn’t drain properly, and the carpets have hard clusters that are noticeable when walking. A few electrical sockets weren’t functioning, and there were spiders in the house when I moved in — it would have been helpful if the builder had done a pest spray beforehand.

4.9
Verified Homeowner
Eastvale, CA, on Oct 27, 2025

[name removed] team and introduction.

3.9
Verified Homeowner
Eastvale, CA, on Oct 25, 2025

Within 2 months of purchasing, there is a leak detected and it has not open stuff in my great room, kitchen area and in the garage for several days.

3.9
Verified Homeowner
Eastvale, CA, on Oct 25, 2025

I really enjoyed how transparent everyone was in the process. I felt involved and heard.

4.9
Verified Homeowner
Eastvale, CA, on Oct 23, 2025

[name removed], I’m honestly so grateful for everything you did to make this happen. You didn’t just help me buy a home — you made the entire experience amazing. The deal you got was incredible, and your dedication really showed through every step. You’re absolutely the best! And big shout-out to [name removed] and the builder team — [name removed], [name removed], and [name removed] — for fixing everything in record time and making sure the condo was perfect before move-in. I couldn’t have asked for a better team. You guys are awesome! Unfortunately, my experience with [name removed] was not as positive. His involvement seemed minimal, and I didn’t feel supported by him during the process of acquiring the condo.

5.0
Verified Homeowner
Eastvale, CA, on Oct 22, 2025

We are genuinely thrilled with our new home! Although we are still navigating the unpacking process, the experience has been rewarding and fulfilling. Throughout this transition, we've encountered a mix of challenges and triumphs, but I must emphasize that our overall experience has been truly remarkable. I want to give special recognition to [name removed]. From the very beginning, she played a pivotal role in making our journey seamless. Her extensive expertise and professionalism shone through every interaction we had. [name removed] was incredibly supportive, offering valuable insights and guidance that made a significant difference in our experience. Moreover, I cannot praise the entire team enough for their dedication and hard work. Each member contributed to ensuring that our move was as smooth as possible, and their commitment did not go unnoticed. In summary, I have nothing but positive things to express about our experience. The collective effort from everyone involved has turned this milestone into a joyous occasion in our lives. We are sincerely grateful for the outstanding support and professionalism displayed by the entire team. Thank you all for your incredible dedication!

5.0
Verified Homeowner
Eastvale, CA, on Oct 22, 2025

The overall experience was great! [name removed] is very thoughtful and follows through on anything we need.

5.0
Verified Homeowner
Eastvale, CA, on Oct 20, 2025

We liked how honest and up front the New [name removed] Co was with the purchase experience. [name removed] in the sales office was responsive and helpful.

5.0
Verified Homeowner
Eastvale, CA, on Oct 18, 2025

[name removed] was excellent. He answered all my questions thoroughly, took the time to explain concepts in detail when I needed clarification, and responded promptly to all my inquiries. [name removed] in the office was excellent, helping with all my paperwork. The original guy who showed me the unit was on vacation several times when I had questions about paperwork to turn in. This was VERY frustrating for me; he didn't even give me the keys, a different girl in the office did. To this day, I don't know how to let my guest in using my phone; I have to ask my neighbors how to get apps downloaded ect. Several of the QRS codes did not work. The Amazon lockers do not work (Amazon does not use them). At my friend's complex, Amazon uses them. Sometimes my things do NOT get delivered, I have to pay a premium upgrade for UPS so they will open my garage and leave the packages in the garage, not even the front door. However, [name removed] is exceptional and truly the best. He consistently demonstrates professionalism and outstanding customer service. During the tour of the unit, he ensured that everything met my expectations and was addressed to my satisfaction. Whenever I have reached out with a concern- such as a solar issue- he responds promptly and follows through until the matter is resolved. If he doesn't have an immediate answer, he communicates that he will look into it and always gets back to me. [name removed] is a tremendous asset to this company and deserves recognition for his dedication and reliability. I would like to recognize the notary [name removed], who went through the contract with me. She was extremely professional, taking the time to review each page carefully and ensuring that I understood every detail. Her knowledge and patience made the entire process smooth and reassuring. It made my home-buying experience memorable. I know she must have been tired because I was her last one of the day, and you would have never known it. She is a tremendous asset to the company. I highly recommend [name removed], [name removed], and the notary [name removed] to anyone seeking a positive and professional experience.

4.4
Verified Homeowner
Eastvale, CA, on Oct 18, 2025

The sales rep wasn’t the friendliest when it was noted that I needed to sell my current home. EVERYONE else was FANTASTIC!!!! The lenders, my walk through, when I picked up my keys…very friendly and helpful. I am extremely happy with my purchase!

4.6
Verified Homeowner
Eastvale, CA, on Oct 17, 2025

[Translated from ZH-T] Comfortable environment

4.9
Verified Homeowner
Eastvale, CA, on Oct 15, 2025

Office team was outstanding! They kept. Me informed and advocated for me throughout the entire process.

4.9
Verified Homeowner
Eastvale, CA, on Oct 14, 2025

[name removed] and his team [name removed] and [name removed] , were fantastic . Absolutely delightful to work with. [name removed] should be placed in the sales team, he’s great with ppl. [name removed] is amazing and has great customer service skills. [name removed] was a tad annoying but my overlay experience was great. [name removed] made a snappy remark about we wanted to have the builder pay my utilities.

5.0
Verified Homeowner
Eastvale, CA, on Oct 13, 2025

It was a smooth process and the customer service was phenomenal.

5.0
Verified Homeowner
Eastvale, CA, on Oct 11, 2025

I really appreciate the Senior Customer Care Representative, [name removed]. He was extremely knowledgeable and helpful during the home walkthrough. Before the walkthrough I was doubting my decision a bit, but after talking to [name removed], I knew it was the right choice.

5.0
Verified Homeowner
Eastvale, CA, on Oct 10, 2025

Good communication

5.0
Verified Homeowner
Eastvale, CA, on Oct 10, 2025

1.Unfortunately the water pipe started leaking and we had to repair it ourselves at a cost of $300. 2.The address on the Sunrun account [name removed] ALTYN DRIVE, [name removed], CA, 92880 doesn't not match the address on the SCE account because there is a unit/lot number. I have never used solar energy before, what should I do?

4.0
Verified Homeowner
Whittier, CA, on Oct 09, 2025

What we liked about the moving in process it was smooth and [name removed] kept us informed of all the paperwork and updates that was needed through email. What we disliked currently is the HOA Keystone Pacific, there is no communication since emailing our complaints. Very dissatisfied with the HOA service.

4.9
Verified Homeowner