Homebuilder Ratings & Reviews

New Home Co.

Southern California

393 Homeowner Reviews
Jan 2024 - Jul 2025

New Home Co.

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

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Builder Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Southern California
Purchase Experience Testimonials from Real Homebuyers

Eastvale, CA, on Jul 17, 2025

no found yet

3.2
Verified Homeowner
Easatvale, CA, on Jul 17, 2025

[name removed] and [name removed] were amazing to work with and helped me navigate the home buying process. I would highly recommend them to others

4.9
Verified Homeowner
Easatvale, CA, on Jul 17, 2025

I was never afforded the opportunity for final walk-through. The work orders that were created after I moved in were handled on my own.

2.5
Verified Homeowner
Eastvale, CA, on Jul 17, 2025

Needs lot of improvement and customer care

4.0
Verified Homeowner
Eastvale, CA, on Jul 17, 2025

Very professional, responsive and knowledgeable about the process. [name removed] and [name removed] were great. Receptionists were also very nice.

5.0
Verified Homeowner
Eastvale, CA, on Jul 16, 2025

It was great. Everyone involved was beyond helpful.

5.0
Verified Homeowner
Eastvale, CA, on Jul 12, 2025

The sales office was extremely helpful, and the walkthrough went smoothly. We also really appreciated the thoughtful “Welcome Home” gift we received—it was a nice touch that made us feel valued. We understand that purchasing a new home comes with its ups and downs, but we had hoped the experience would be a little different. For example, we were not informed in advance that not all ceiling fans would be compatible with the installed light switches in the rooms. This would have been helpful to know ahead of time. We are also still waiting for clarification regarding the water hose bib located outside our garage. The New Home Co. customer service representative has been helpful to the best of his ability and acknowledged the issue, but mentioned he is still waiting for clarification from someone in communication with the engineering department. Another issue we encountered was with the garage door. Unfortunately, it broke, and we had to hire an outside company to assist us because the garage door company contracted by New Home Co. does not offer emergency support hours. Additionally, we are still waiting for the bottom seal of the garage door to be replaced, as it is apparently a “special order.” We also faced challenges with getting internet service installed. We were initially given the name of a direct contact for Frontier Services, only to find out that this person was not affiliated with the builder. This miscommunication caused unnecessary confusion and made the installation process more stressful than it needed to be. That said, we do want to acknowledge that the New Home Co. customer service representative did a great job responding promptly to a couple of work orders we submitted, which we truly appreciated.

4.7
Verified Homeowner
Eastvale, CA, on Jul 11, 2025

We needed a faster closing and New Home Co. facilitated our need. We really liked the low interest rate (4.75%) offered to us through their preferred lender.

4.0
Verified Homeowner
Eastvale, CA, on Jul 03, 2025

I enjoyed the entire process throughout.

5.0
Verified Homeowner
Easatvale, CA, on Jun 30, 2025

[name removed] was our first contact and he was amazing. He was clear, transparent, and extremely helpful!

4.9
Verified Homeowner
Eastvale, CA, on Jun 26, 2025

Nothing!! I don’t have a complaint every body works fantastic during my process [name removed] great person the best.

5.0
Verified Homeowner
Eastvale, CA, on Jun 25, 2025

Nothing. Great experience

4.9
Verified Homeowner
Easatvale, CA, on Jun 23, 2025

I was deeply frustrated by the purchase experience. On multiple occasions the team gave me inaccurate information, and my maintenance request about the fridge shutting off was never addressed. There were countless delays, and key features that originally sold me on the home were changed at the last minute, which felt like a bait and switch. Staff have also been unhelpful in providing any details about additional parking.

2.8
Verified Homeowner
Eastvale, CA, on Jun 18, 2025

Both [name removed] and [name removed] were outstanding. The lender had some communication and performance issues, as did the escrow/title company, but everything was resolved with supervisor/manager intervention.

4.7
Verified Homeowner
Eastvale, CA, on Jun 18, 2025

New Home Co. was very responsive for the most part and very helpful. They were on top of things.

5.0
Verified Homeowner
Eastvale, CA, on Jun 13, 2025

It was a great experience overall. I wished I would have been told about the low water pressure law and mail delivery issue before signing paperwork but otherwise all was good!

5.0
Verified Homeowner
Eastvale, CA, on Jun 09, 2025

Working with [name removed] who did our orientation was by far the best experience.

4.2
Verified Homeowner
Eastvale, CA, on Jun 05, 2025

With any questions they answered perfectly timing manner.

5.0
Verified Homeowner
Eastvale, CA, on Jun 04, 2025

The best experience was the people I encountered, from [name removed] & [name removed] in the sales office to [name removed] who guided me through new home orientation walk through.

4.9
Verified Homeowner
Whittier, CA, on Jun 04, 2025

The New Home Co. team is professional and communicates well throughout the purchase process. A couple of post-purchase quality issues were quickly resolved. 10++

4.9
Verified Homeowner