Top Homebuilder Ratings & Reviews

New Home Co.

Hayes@Eastvale Square

43 Homeowner Reviews Completed Apr 2025 - Oct 2025

New Home Co. << Southern California

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.5

Purchase Experience

4.6

Home Personalization Experience

4.6

Construction Experience

4.5

Customer Care Experience

4.6

Home Readiness

4.6

Community Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Eastvale, on Oct 16, 2025

So far the service requests that are outstanding have not been met and we are eager to resolve the issues. Also would like to have easier communication with [name removed] to discuss any issues such as pool key fob.

3.3
Verified Homeowner
Eastvale, CA, on Oct 27, 2025

[name removed] team and introduction.

3.9
Verified Homeowner
Eastvale, CA, on Oct 20, 2025

We liked how honest and up front the New [name removed] Co was with the purchase experience. [name removed] in the sales office was responsive and helpful.

5.0
Verified Homeowner
Eastvale, CA, on Oct 15, 2025

Office team was outstanding! They kept. Me informed and advocated for me throughout the entire process.

4.9
Verified Homeowner
Eastvale, CA, on Oct 09, 2025

The model homes were open and available to look through without pressure. The main lobby / office area was clean. The employees / agents I encountered there were professional and seemed to give thorough answers to my questions. [name removed] was very helpful in doing the walk through and final showing of the house - taking his time to make sure I understood every detail and was personable throughout our interactions.

5.0
Verified Homeowner
Eastvale, CA, on Oct 09, 2025

Everyone’s attention to detail. From processes to the move in

5.0
Verified Homeowner
Eastvale, CA, on Oct 09, 2025

[name removed] and team is outstanding, best customer service ever! I will refer anyone and everyone. It makes a difference when its your first home and unaware of what to do and expect with the unknown. I have been able to get all questions answered and able to feel safe and comfortable in my new home. Thank you [name removed] team!

5.0
Verified Homeowner
Eastvale, CA, on Sep 02, 2025

The process was quick. There was a hiccup with my credit at one point, however it was resolved and we were able to close without any more hiccups. Thank you again for making the process so easy especially for myself being a first time homebuyer.

4.9
Verified Homeowner
Eastvale, CA, on Jul 17, 2025

no found yet

3.2
Verified Homeowner
Eastvale, CA, on Jul 17, 2025

Needs lot of improvement and customer care

4.0
Verified Homeowner
Eastvale, CA, on Jul 17, 2025

Very professional, responsive and knowledgeable about the process. [name removed] and [name removed] were great. Receptionists were also very nice.

5.0
Verified Homeowner
Eastvale, CA, on Jul 11, 2025

We needed a faster closing and New Home Co. facilitated our need. We really liked the low interest rate (4.75%) offered to us through their preferred lender.

4.0
Verified Homeowner
Eastvale, CA, on Jul 03, 2025

I enjoyed the entire process throughout.

5.0
Verified Homeowner
Eastvale, CA, on Jun 26, 2025

Nothing!! I don’t have a complaint every body works fantastic during my process [name removed] great person the best.

5.0
Verified Homeowner
Eastvale, CA, on Jun 25, 2025

Nothing. Great experience

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Eastvale, CA, on Oct 27, 2025

[name removed] team and introduction.

3.9
Verified Homeowner
Eastvale, CA, on Oct 20, 2025

We liked how honest and up front the New [name removed] Co was with the purchase experience. [name removed] in the sales office was responsive and helpful.

5.0
Verified Homeowner
Eastvale, CA, on Oct 15, 2025

Office team was outstanding! They kept. Me informed and advocated for me throughout the entire process.

4.9
Verified Homeowner
Eastvale, CA, on Oct 09, 2025

The model homes were open and available to look through without pressure. The main lobby / office area was clean. The employees / agents I encountered there were professional and seemed to give thorough answers to my questions. [name removed] was very helpful in doing the walk through and final showing of the house - taking his time to make sure I understood every detail and was personable throughout our interactions.

5.0
Verified Homeowner
Eastvale, CA, on Oct 09, 2025

Everyone’s attention to detail. From processes to the move in

5.0
Verified Homeowner
Eastvale, CA, on Oct 09, 2025

[name removed] and team is outstanding, best customer service ever! I will refer anyone and everyone. It makes a difference when its your first home and unaware of what to do and expect with the unknown. I have been able to get all questions answered and able to feel safe and comfortable in my new home. Thank you [name removed] team!

5.0
Verified Homeowner
Eastvale, CA, on Sep 02, 2025

The process was quick. There was a hiccup with my credit at one point, however it was resolved and we were able to close without any more hiccups. Thank you again for making the process so easy especially for myself being a first time homebuyer.

4.9
Verified Homeowner
Eastvale, CA, on Jul 17, 2025

no found yet

3.2
Verified Homeowner
Eastvale, CA, on Jul 17, 2025

Needs lot of improvement and customer care

4.0
Verified Homeowner
Eastvale, CA, on Jul 17, 2025

Very professional, responsive and knowledgeable about the process. [name removed] and [name removed] were great. Receptionists were also very nice.

5.0
Verified Homeowner
Eastvale, CA, on Jul 11, 2025

We needed a faster closing and New Home Co. facilitated our need. We really liked the low interest rate (4.75%) offered to us through their preferred lender.

4.0
Verified Homeowner
Eastvale, CA, on Jul 03, 2025

I enjoyed the entire process throughout.

5.0
Verified Homeowner
Eastvale, CA, on Jun 26, 2025

Nothing!! I don’t have a complaint every body works fantastic during my process [name removed] great person the best.

5.0
Verified Homeowner
Eastvale, CA, on Jun 25, 2025

Nothing. Great experience

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Eastvale, on Oct 16, 2025

So far the service requests that are outstanding have not been met and we are eager to resolve the issues. Also would like to have easier communication with [name removed] to discuss any issues such as pool key fob.

3.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet