Top Homebuilder Ratings & Reviews

New Home Co.

Beacon@Eastvale Square

18 Homeowner Reviews Completed Apr 2025 - Oct 2025

New Home Co. << Southern California

Overall Satisfaction

4.3
Customers' overall satisfaction
4.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.0

Purchase Experience

4.3

Home Personalization Experience

4.6

Construction Experience

4.3

Customer Care Experience

4.2

Home Readiness

4.2

Community Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Easatvale, on Oct 18, 2025

[Translated from ZH-S] I think there is no parking lot because there are only two parking spaces for one household, but there are three cars in the family. The community should provide public parking and charge a certain fee for owners with more than two cars.

4.1
Verified Homeowner
Eastvale, CA, on Oct 27, 2025

The customer service has been good — they answer my calls and respond to my emails promptly. However, after living here for two months, I’ve noticed that the house feels like it was built in a rush with minimal quality assurance. For example, the windows are uneven in dimension from top to bottom and side to side. I also experienced an electrical wiring issue that caused unusually high energy bills during the first two months. The AC was blowing hot air, which took considerable time and frustration to identify and resolve. Additionally, the kitchen sink doesn’t drain properly, and the carpets have hard clusters that are noticeable when walking. A few electrical sockets weren’t functioning, and there were spiders in the house when I moved in — it would have been helpful if the builder had done a pest spray beforehand.

4.9
Verified Homeowner
Eastvale, CA, on Oct 22, 2025

We are genuinely thrilled with our new home! Although we are still navigating the unpacking process, the experience has been rewarding and fulfilling. Throughout this transition, we've encountered a mix of challenges and triumphs, but I must emphasize that our overall experience has been truly remarkable. I want to give special recognition to [name removed]. From the very beginning, she played a pivotal role in making our journey seamless. Her extensive expertise and professionalism shone through every interaction we had. [name removed] was incredibly supportive, offering valuable insights and guidance that made a significant difference in our experience. Moreover, I cannot praise the entire team enough for their dedication and hard work. Each member contributed to ensuring that our move was as smooth as possible, and their commitment did not go unnoticed. In summary, I have nothing but positive things to express about our experience. The collective effort from everyone involved has turned this milestone into a joyous occasion in our lives. We are sincerely grateful for the outstanding support and professionalism displayed by the entire team. Thank you all for your incredible dedication!

5.0
Verified Homeowner
Eastvale, CA, on Oct 17, 2025

[Translated from ZH-T] Comfortable environment

4.9
Verified Homeowner
Eastvale, CA, on Oct 09, 2025

Comfortable environment, favorite layout

4.9
Verified Homeowner
Eastvale, CA, on Oct 09, 2025

New Home staff has been great to work with. Purchase process was easy and hassle-free. I did have a significant issue at move-in with the energy use by the HVAC system. However, once identified, it was addressed and resolved quickly. Would like to recognize [name removed] and [name removed] for their assistance through the process.

4.8
Verified Homeowner
Easatvale, CA, on Sep 17, 2025

I liked the Sales and Lending team. They are vey helpful through out the process. The construction quality is not what i expected. Also the response in issue resolution is very bad

4.6
Verified Homeowner
Easatvale, CA, on Jul 17, 2025

[name removed] and [name removed] were amazing to work with and helped me navigate the home buying process. I would highly recommend them to others

4.9
Verified Homeowner
Easatvale, CA, on Jul 17, 2025

I was never afforded the opportunity for final walk-through. The work orders that were created after I moved in were handled on my own.

2.5
Verified Homeowner
Easatvale, CA, on Jun 30, 2025

[name removed] was our first contact and he was amazing. He was clear, transparent, and extremely helpful!

4.9
Verified Homeowner
Easatvale, CA, on Jun 23, 2025

I was deeply frustrated by the purchase experience. On multiple occasions the team gave me inaccurate information, and my maintenance request about the fridge shutting off was never addressed. There were countless delays, and key features that originally sold me on the home were changed at the last minute, which felt like a bait and switch. Staff have also been unhelpful in providing any details about additional parking.

2.8
Verified Homeowner
Easatvale, CA, on May 22, 2025

The sales office, escrow company and outside contractors were great. The individual who did my initial walkthrough, second walkthrough and who is my contact person for issues was unreachable, unreliable and did not follow through in a timely manner if at all. I felt like one escrow received my down payment current issues or issues that occurred when we moved in were not a concern and it is two months later and I’m still trying to get the issues resolved. Other individuals besides Uriel have been more responsive and helpful. Unfortunately they still need to go through him so the process and response time is still very slow.

1.7
Verified Homeowner
Easatvale, CA, on May 13, 2025

I would say nothing that was there to dislike.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Eastvale, CA, on Oct 27, 2025

The customer service has been good — they answer my calls and respond to my emails promptly. However, after living here for two months, I’ve noticed that the house feels like it was built in a rush with minimal quality assurance. For example, the windows are uneven in dimension from top to bottom and side to side. I also experienced an electrical wiring issue that caused unusually high energy bills during the first two months. The AC was blowing hot air, which took considerable time and frustration to identify and resolve. Additionally, the kitchen sink doesn’t drain properly, and the carpets have hard clusters that are noticeable when walking. A few electrical sockets weren’t functioning, and there were spiders in the house when I moved in — it would have been helpful if the builder had done a pest spray beforehand.

4.9
Verified Homeowner
Eastvale, CA, on Oct 22, 2025

We are genuinely thrilled with our new home! Although we are still navigating the unpacking process, the experience has been rewarding and fulfilling. Throughout this transition, we've encountered a mix of challenges and triumphs, but I must emphasize that our overall experience has been truly remarkable. I want to give special recognition to [name removed]. From the very beginning, she played a pivotal role in making our journey seamless. Her extensive expertise and professionalism shone through every interaction we had. [name removed] was incredibly supportive, offering valuable insights and guidance that made a significant difference in our experience. Moreover, I cannot praise the entire team enough for their dedication and hard work. Each member contributed to ensuring that our move was as smooth as possible, and their commitment did not go unnoticed. In summary, I have nothing but positive things to express about our experience. The collective effort from everyone involved has turned this milestone into a joyous occasion in our lives. We are sincerely grateful for the outstanding support and professionalism displayed by the entire team. Thank you all for your incredible dedication!

5.0
Verified Homeowner
Eastvale, CA, on Oct 17, 2025

[Translated from ZH-T] Comfortable environment

4.9
Verified Homeowner
Eastvale, CA, on Oct 09, 2025

Comfortable environment, favorite layout

4.9
Verified Homeowner
Eastvale, CA, on Oct 09, 2025

New Home staff has been great to work with. Purchase process was easy and hassle-free. I did have a significant issue at move-in with the energy use by the HVAC system. However, once identified, it was addressed and resolved quickly. Would like to recognize [name removed] and [name removed] for their assistance through the process.

4.8
Verified Homeowner
Easatvale, CA, on Sep 17, 2025

I liked the Sales and Lending team. They are vey helpful through out the process. The construction quality is not what i expected. Also the response in issue resolution is very bad

4.6
Verified Homeowner
Easatvale, CA, on Jul 17, 2025

[name removed] and [name removed] were amazing to work with and helped me navigate the home buying process. I would highly recommend them to others

4.9
Verified Homeowner
Easatvale, CA, on Jul 17, 2025

I was never afforded the opportunity for final walk-through. The work orders that were created after I moved in were handled on my own.

2.5
Verified Homeowner
Easatvale, CA, on Jun 30, 2025

[name removed] was our first contact and he was amazing. He was clear, transparent, and extremely helpful!

4.9
Verified Homeowner
Easatvale, CA, on Jun 23, 2025

I was deeply frustrated by the purchase experience. On multiple occasions the team gave me inaccurate information, and my maintenance request about the fridge shutting off was never addressed. There were countless delays, and key features that originally sold me on the home were changed at the last minute, which felt like a bait and switch. Staff have also been unhelpful in providing any details about additional parking.

2.8
Verified Homeowner
Easatvale, CA, on May 22, 2025

The sales office, escrow company and outside contractors were great. The individual who did my initial walkthrough, second walkthrough and who is my contact person for issues was unreachable, unreliable and did not follow through in a timely manner if at all. I felt like one escrow received my down payment current issues or issues that occurred when we moved in were not a concern and it is two months later and I’m still trying to get the issues resolved. Other individuals besides Uriel have been more responsive and helpful. Unfortunately they still need to go through him so the process and response time is still very slow.

1.7
Verified Homeowner
Easatvale, CA, on May 13, 2025

I would say nothing that was there to dislike.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Easatvale, on Oct 18, 2025

[Translated from ZH-S] I think there is no parking lot because there are only two parking spaces for one household, but there are three cars in the family. The community should provide public parking and charge a certain fee for owners with more than two cars.

4.1
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet