Top Homebuilder Ratings & Reviews

New Home Co.

Arbor Ranch Villas

18 Homeowner Reviews Completed Jun 2025 - Oct 2025

New Home Co. << Northern California

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.2

Purchase Experience

4.8

Construction Experience

4.5

Customer Care Experience

4.6

Home Readiness

4.5

Community Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Elk Grove, CA, on Oct 22, 2025

The Sales managers - [name removed] and [name removed] were very helpful and explained everything, from the demo to walkthrough of the model homes to every step of the process. Also, importantly, the loan officer - [name removed] was an asset to the company and provided quality and excellent customer service regarding our loan process. She was available to answer all our questions. She went above and beyond for us, and we are very thankful for her professionalism and cordial assistance throughout the loan process. We would recommend our families and friends because of the quality of customer service we received during our home purchase. [name removed] and [name removed] who were loan processor were excellent and provide real-time communication in collecting all the required documents for our mortgage loan. We enjoyed overall teamwork from the New [name removed] Co. Universal Lending team. Many thanks from our family and friends. ~[name removed], Modupe & [name removed]

5.0
Verified Homeowner
Elk Grove, CA, on Oct 14, 2025

Probably just the loan process.

3.9
Verified Homeowner
Elk Grove, CA, on Oct 13, 2025

The walk throughs and communication were great, happy all issues were solved after blue tape walks and electric issues were solved rapidly after move in. I didn't go through the full custom process, but it felt like I had to ask for certain documents that I didn't receive up front and didn't even know we're available. For a buyer like me (first time home buyer) maybe it would be beneficial to have a packet specifically targeted for us that walks through your specific process and where to find information about the house (fixtures, materials, etc...)

4.9
Verified Homeowner
Elk Grove, CA, on Oct 11, 2025

I love that New [name removed] Co has made it easy for me to purchase my new home. From all my questions and all the reminders and step by step guide by everyone I have encountered in this ourchasing experience. Agent [name removed] is particularly helpful.

5.0
Verified Homeowner
Elk Grove, CA, on Oct 10, 2025

We liked the transparent process throughout the experience. We thank [name removed], our sales executive who went beyond and above to get us the best deal and helped us in getting the offer proposal approved. We were delighted to see the inclusive upgrades and options provided in our new home and it gave us a premium purchase experience.

5.0
Verified Homeowner
Elk Grove, CA, on Aug 22, 2025

The contracts team and finance team ULC teams are not very professional and lack skills and training for customer interaction. They do not communicate or send timely updates and lacks knowledge and skills in their areas of work. Also felt like most of those employees are part time staff or interns. Experience with ULC is extremely bad and deterrent to buy one more property or recommend to friends.

3.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Elk Grove, CA, on Oct 22, 2025

The Sales managers - [name removed] and [name removed] were very helpful and explained everything, from the demo to walkthrough of the model homes to every step of the process. Also, importantly, the loan officer - [name removed] was an asset to the company and provided quality and excellent customer service regarding our loan process. She was available to answer all our questions. She went above and beyond for us, and we are very thankful for her professionalism and cordial assistance throughout the loan process. We would recommend our families and friends because of the quality of customer service we received during our home purchase. [name removed] and [name removed] who were loan processor were excellent and provide real-time communication in collecting all the required documents for our mortgage loan. We enjoyed overall teamwork from the New [name removed] Co. Universal Lending team. Many thanks from our family and friends. ~[name removed], Modupe & [name removed]

5.0
Verified Homeowner
Elk Grove, CA, on Oct 14, 2025

Probably just the loan process.

3.9
Verified Homeowner
Elk Grove, CA, on Oct 13, 2025

The walk throughs and communication were great, happy all issues were solved after blue tape walks and electric issues were solved rapidly after move in. I didn't go through the full custom process, but it felt like I had to ask for certain documents that I didn't receive up front and didn't even know we're available. For a buyer like me (first time home buyer) maybe it would be beneficial to have a packet specifically targeted for us that walks through your specific process and where to find information about the house (fixtures, materials, etc...)

4.9
Verified Homeowner
Elk Grove, CA, on Oct 11, 2025

I love that New [name removed] Co has made it easy for me to purchase my new home. From all my questions and all the reminders and step by step guide by everyone I have encountered in this ourchasing experience. Agent [name removed] is particularly helpful.

5.0
Verified Homeowner
Elk Grove, CA, on Oct 10, 2025

We liked the transparent process throughout the experience. We thank [name removed], our sales executive who went beyond and above to get us the best deal and helped us in getting the offer proposal approved. We were delighted to see the inclusive upgrades and options provided in our new home and it gave us a premium purchase experience.

5.0
Verified Homeowner
Elk Grove, CA, on Aug 22, 2025

The contracts team and finance team ULC teams are not very professional and lack skills and training for customer interaction. They do not communicate or send timely updates and lacks knowledge and skills in their areas of work. Also felt like most of those employees are part time staff or interns. Experience with ULC is extremely bad and deterrent to buy one more property or recommend to friends.

3.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet