Homebuilder Ratings & Reviews

New Home Co.

Northern California

286 Homeowner Reviews
Feb 2024 - Aug 2025

New Home Co.

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

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Builder Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Northern California
Purchase Experience Testimonials from Real Homebuyers

El Dorado Hills, CA, on Jul 19, 2025

We liked the friendliness and willingness to meet our timelines. They accommodated to our schedule and that each department reached out and met us.

4.8
Verified Homeowner
Elk Grove, CA, on Jul 17, 2025

Hi there.. First and foremost it starts off with [name removed] and [name removed] great sales representatives for the Long Meadows company both sale representatives were warm and welcoming when anybody walk through the doors of the long meadows homes! [name removed] was our go to person from the get go! and ray I was very grateful to have her be our guide all the way she a great person ! [name removed] and I have been shopping around the area here in the Elk Grove area we started looking first here at long meadow homes then started shopping around and then ended back here at the long meadow and ended up purchasing only because of [name removed] who showed us the property and basically stuck with us to the end and helped us through the entire process.. she is a beautiful person , caring , answered all question we had and overall made us fill comfortable purchasing a home especially being first time homebuyers. and I definitely have to mentioned the team they were totally awesome. In fact a lot of us here have talked and we all feel the same way about long meadows beautiful homes and the best experience ever from the beginning to the end. [name removed] and I want thank you one more time for our beautiful home again .

5.0
Verified Homeowner
Elk Grove, CA, on Jul 14, 2025

We had a great experience with our recent home purchase. The [name removed] and [name removed] were incredibly communicative, always reachable, and accommodating to our requests. They provided regular updates and worked closely with other teams to ensure everything stayed on track. While there was a minor delay in communications with the lender, [name removed] and [name removed] quickly stepped in to help resolve the issue and keep things moving. During our walk-throughs, [name removed] and his team were attentive to detail and made sure any necessary repairs were completed before our move-in date. We truly appreciated their support and professionalism throughout the process.

4.9
Verified Homeowner
Elk Grove, CA, on Jul 09, 2025

The lending process was the most difficult. It was very frustrating. In the end everything came together and [name removed] stood out helping get us over the finish line.

4.7
Verified Homeowner
Elk Grove, CA, on Jun 29, 2025

[name removed] and [name removed] did a wonderful job! Always available to answer any my questions and so very friendly.

4.9
Verified Homeowner
El Dorado Hills, CA, on Jun 27, 2025

Well the software system needs to be improved in my view else there are chances of mistakes . Overall a good experience as people in the team are good hearted and would work to make things happen . Their software system is little old fashioned and you need to ensure that you have paper work in your files and check the inventory of items . It is not easy for them to find out details of orders . Overall a good builder , and good people

4.8
Verified Homeowner
Elk Grove, CA, on Jun 24, 2025

Up to today, everything is fine. Ms. [name removed] always responded fast on my questions, she is very helpful.

5.0
Verified Homeowner
Elk Grove, CA, on Jun 13, 2025

[name removed] was great! Didn’t feel upsold on anything and she understood what I was looking for. Checking in on construction was easy and I felt it was for the most part a transparent process. The lender was a disaster. It often took multiple tries to get each question I had answered, my loan officer disappeared without notice and I had to proactively reach out to ULC to get information about what was happening, and I suspect the loan officer handover resulted in a much higher interest rate than I was going to get with the original officer since a discount I was offered in writing by the original officer was not honored in the way I understood it. They also did not keep good records about my file and I had to tell them the same biographical information many times over the phone and in writing which slowed down the process. Felt uncaring, sloppy, rushed, uninformed. I felt frustrated with the lender nearly every interaction in the two months leading up to closing.

3.9
Verified Homeowner
Elk Grove, CA, on Jun 11, 2025

Dislike lack of communication from loan companies. Agents at new home co were so attentive and eased stress related to buying

4.1
Verified Homeowner
Elk Grove, CA, on Jun 04, 2025

Like: Responsiveness in the status updates as contract documents were signed off.

5.0
Verified Homeowner
El Dorado Hills, CA, on May 30, 2025

I would like to express my appreciation for the excellent communication and support I have received through [name removed], [name removed], and [name removed]. Throughout my interactions of each of them, I have been constantly impressed by their patience and willingness to answer all my questions thoroughly. They kept me well informed at every stage! They’ve have made the entire process much smoother and less stressful. However, the company‘s quality of subs to finish the work is not up to my standards for buying a $1.2 million home. When the subs have showed up for follow ups there has been a language barrier, which has made it hard to communicate with them to finish the work that needed to be completed. We even found one subs in our master bedroom, which there was absolutely no work to be done, which was alarming. But communication has remained open and I have received excellent care and follow up with [name removed] and [name removed]. Kindest regards- [name removed] and [name removed]

5.0
Verified Homeowner
Roseville, CA, on May 21, 2025

It was easy and the sales agents kept in touch and were helpful in answering any questions. Very friendly building team too.

5.0
Verified Homeowner
El Dorado Hills, CA, on May 14, 2025

Working with Jennifer Yarberry was very enjoyable. She made the buying experience very easy and helped us along the process in any way possible. Getting things fixed/taken care of around the house has been a good experience as well. The experience with getting a loan working through Universal Lending Company (ULC) was terrible. I can understand being thorough when getting approved for a loan, but it seemed that the expectations continuously changed. When we asked questions, we never got responses that were timely and/or helpful. I know we weren't the only new home buyers in the neighbor hood that had a terrible experience with ULC as well. I would highly recommend New Home Company finding another lending partner.

4.2
Verified Homeowner
Roseville, CA, on Apr 28, 2025

Contract to move in was great. There’s always going to be issues with new builds, and our experience was not exempt from that. We really appreciate [name removed]’s enthusiasm and welcoming spirit. What we dislike most is some of the “cut corners” like unfinished door jamb rough cut corners, paint all over the floor, and some of the silly mistakes like a cabinet being hung upside down.

4.4
Verified Homeowner
Elk Grove, CA, on Apr 23, 2025

Like: Design packages for options made buying process easy. Felt like used quality items. Everyone seemed happy and delightful to talk to from sales agent to foreman (construction supervisor) Dislike: Had to jump through hoops for inspection. Couldn’t add customer specific customization or additions.

5.0
Verified Homeowner
Roseville, CA, on Apr 19, 2025

The build quality seemed to be sub par in areas, the light fixtures retire we requested are off position, and there are other areas like floor and walls that has issues. The initial booking and building process was ok though.

3.2
Verified Homeowner
Elk Grove, CA, on Apr 18, 2025

MY WORST EXPRENCE WAS THEY CHANGE THE CLOSING DATE AFTER THE CONTRACT IS SIGNED, AND NOTICIFICATION THE NEW CLOSING DATE WITHNOT COMMUNICATION.

3.5
Verified Homeowner
Elk Grove, CA, on Apr 17, 2025

Katrina and Shirley did an awesome job. I felt like they were always available to answer all my questions and very friendly/helpful.

5.0
Verified Homeowner
Roseville, CA, on Apr 16, 2025

Working with Joanne and the team was easy. She was very accommodating and informative. The Loan process was a bit stressful for me as my situation was a bit complicated but I felt that things were not fully explained to me upfront in this regard. Also a number of items that were called out on our initial walkthrough have not been completed and are still unresolved.

4.6
Verified Homeowner
Elk Grove, CA, on Apr 11, 2025

I love the quality of the finishing. The new home co agent Kristin Coleman was so great to work with.

5.0
Verified Homeowner