Homebuilder Ratings & Reviews

New Home Co.

Northern California

312 Homeowner Reviews
Feb 2024 - Aug 2025

New Home Co.

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

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Builder Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Northern California
Purchase Experience Testimonials from Real Homebuyers

Elk Grove, CA, on Aug 24, 2025

There is nothing that makes me feel uncomfortable.

5.0
Verified Homeowner
Elk Grove, CA, on Aug 23, 2025

This is our third new home purchase. Compared to Brookfield and Lennar. The customer service, ability to provide resolution to our questions, and the included appliances is falling short. All the other homes have a refrigerator, dishwasher and smart switches included. The [name removed] appears too much of a gimmick with little value other than aesthetics. The continuous repetitiveness of guiding the sales associate through the purchase, and the constant lacking answer to our questions made it difficult. The service of post purchase has been great and the associate is communicative

3.4
Verified Homeowner
Elk Grove, CA, on Aug 22, 2025

The contracts team and finance team ULC teams are not very professional and lack skills and training for customer interaction. They do not communicate or send timely updates and lacks knowledge and skills in their areas of work. Also felt like most of those employees are part time staff or interns. Experience with ULC is extremely bad and deterrent to buy one more property or recommend to friends.

3.4
Verified Homeowner
Elk Grove, CA, on Aug 22, 2025

Shout out to [name removed] at Long Meadow for all the detail help for us going though the purchasing process so smooth. Thank you [name removed].

5.0
Verified Homeowner
Roseville, CA, on Aug 22, 2025

[name removed] and [name removed] made the process looks smooth and easy. Always there to answer any questions or provide help.

4.7
Verified Homeowner
Elk Grove, CA, on Aug 21, 2025

Our broker, [name removed] was wonderful. It was great to pick our interior features, lot and plan. We had many questions and she guided us easily. Our mortgage person, [name removed], was not good. She was inefficient, forgetful, unprepared and made getting the loan arduous.

4.2
Verified Homeowner
Elk Grove, CA, on Aug 20, 2025

My purchase experience is very positive from sales representative helping me to find the right home, signing the contract, to maintenance representative walking me through the house.

5.0
Verified Homeowner
Roseville, CA, on Aug 20, 2025

Our experience started with the most amazing Sales Rep- [name removed]. She was the most welcoming, helpful, and caring rep we met across all new construction communities. From our initial walk-throughs of the model home to every site visit, she made it a very pleasant experience. The meeting with the builders was also a great opportunity to hear from them and get reassurance that our investments are in safe hands. We got most of our dream selections thanks to [name removed] and the design expert [name removed]. Even though they have tightly packed schedules and a limited time for design appointments, which can be a daunting experience because these are major selections for a heavy investment, [name removed] was flexible to help us and worked with us to choose well. [name removed] and [name removed] in the sales office also added thoughtful touches throughout our process and closing. Our experience with the lending team was extremely unpleasant however. From the lender's rep not understanding the process herself, to not communicating important information on time, and then the leaving without notice and new reps getting assigned to our case, really pushed our process to the very end making it quite stressful. However, the final reps worked diligently to get the paperwork processed. For moving-in, we had all of our instructions and went through all the essential set-up procedure as advised. The ADT service has been a little unreliable as they have not yet delivered all of the products we opted for. In terms of home quality, we have added service tickets for issues we've seen and [name removed] has helped process some of those tickets already. Our biggest concern that remains is the quality ofand finishing on our stairs- there are some lose panels, and there are gaps in the finishing panels and the walls with paint marks that don't look good. This should be addressed and fixed so hopefully the team will action this ticket. Overall, we are very happy with the home, the process, and the people.

4.4
Verified Homeowner
Roseville, CA, on Aug 15, 2025

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5.0
Verified Homeowner
Elk Grove, CA, on Aug 12, 2025

My favorite part of buying this house was the sales team’s friendliness. We visited the home many times before deciding, and they always welcomed us warmly. What I disliked was the contract process. As a cash buyer, I was told we had only 24 hours to review the contract and still cancel without losing our deposit. That time frame felt unfair, not transparent, and put too much pressure on the customer.

3.6
Verified Homeowner
Roseville, CA, on Aug 08, 2025

[name removed] was very organized and provided timely responses to our questions throughout the process. I did not like that the fence in our new home was over 2 years old with areas of rot and broken wooden planks with rusted nails sticking out. Since our neighbor bought an “as is” home, we repeatedly got pushback when asking the builder to fix our fence. It is a health hazard for our children and we take that very seriously.

4.5
Verified Homeowner
El Dorado Hills, CA, on Jul 19, 2025

We liked the friendliness and willingness to meet our timelines. They accommodated to our schedule and that each department reached out and met us.

4.8
Verified Homeowner
Elk Grove, CA, on Jul 17, 2025

Hi there.. First and foremost it starts off with [name removed] and [name removed] great sales representatives for the Long Meadows company both sale representatives were warm and welcoming when anybody walk through the doors of the long meadows homes! [name removed] was our go to person from the get go! and ray I was very grateful to have her be our guide all the way she a great person ! [name removed] and I have been shopping around the area here in the Elk Grove area we started looking first here at long meadow homes then started shopping around and then ended back here at the long meadow and ended up purchasing only because of [name removed] who showed us the property and basically stuck with us to the end and helped us through the entire process.. she is a beautiful person , caring , answered all question we had and overall made us fill comfortable purchasing a home especially being first time homebuyers. and I definitely have to mentioned the team they were totally awesome. In fact a lot of us here have talked and we all feel the same way about long meadows beautiful homes and the best experience ever from the beginning to the end. [name removed] and I want thank you one more time for our beautiful home again .

5.0
Verified Homeowner
Elk Grove, CA, on Jul 14, 2025

We had a great experience with our recent home purchase. The [name removed] and [name removed] were incredibly communicative, always reachable, and accommodating to our requests. They provided regular updates and worked closely with other teams to ensure everything stayed on track. While there was a minor delay in communications with the lender, [name removed] and [name removed] quickly stepped in to help resolve the issue and keep things moving. During our walk-throughs, [name removed] and his team were attentive to detail and made sure any necessary repairs were completed before our move-in date. We truly appreciated their support and professionalism throughout the process.

4.9
Verified Homeowner
Elk Grove, CA, on Jul 09, 2025

The lending process was the most difficult. It was very frustrating. In the end everything came together and [name removed] stood out helping get us over the finish line.

4.7
Verified Homeowner
Elk Grove, CA, on Jun 29, 2025

[name removed] and [name removed] did a wonderful job! Always available to answer any my questions and so very friendly.

4.9
Verified Homeowner
El Dorado Hills, CA, on Jun 27, 2025

Well the software system needs to be improved in my view else there are chances of mistakes . Overall a good experience as people in the team are good hearted and would work to make things happen . Their software system is little old fashioned and you need to ensure that you have paper work in your files and check the inventory of items . It is not easy for them to find out details of orders . Overall a good builder , and good people

4.8
Verified Homeowner
Elk Grove, CA, on Jun 24, 2025

Up to today, everything is fine. Ms. [name removed] always responded fast on my questions, she is very helpful.

5.0
Verified Homeowner
Elk Grove, CA, on Jun 13, 2025

[name removed] was great! Didn’t feel upsold on anything and she understood what I was looking for. Checking in on construction was easy and I felt it was for the most part a transparent process. The lender was a disaster. It often took multiple tries to get each question I had answered, my loan officer disappeared without notice and I had to proactively reach out to ULC to get information about what was happening, and I suspect the loan officer handover resulted in a much higher interest rate than I was going to get with the original officer since a discount I was offered in writing by the original officer was not honored in the way I understood it. They also did not keep good records about my file and I had to tell them the same biographical information many times over the phone and in writing which slowed down the process. Felt uncaring, sloppy, rushed, uninformed. I felt frustrated with the lender nearly every interaction in the two months leading up to closing.

3.9
Verified Homeowner
Elk Grove, CA, on Jun 11, 2025

Dislike lack of communication from loan companies. Agents at new home co were so attentive and eased stress related to buying

4.1
Verified Homeowner