Overall Satisfaction
Community Profile
We are New Home Co. We
believe a home isn’t new because of when it is built, but how it is built. A
home is only as new as the ideas and innovations that live there. We are
passionate about delivering on the promise of new with every home we design and
build.
Our new homes artfully blend
timeless style and innovative design. A modern way of life with more
connectivity and sustainability for smarter and healthier ways to live.
Inspired design and choice help to personalize each home with curated design
packages that offer a flexible range of styles and costs. Our award-winning
sales team is here to help every step of the way with more transparency and
trust.
We have a new home for
everyone, at every stage of life, from suburban communities to urban villages
and residences. Every new home is a new beginning for all of us to start the
next chapter in our lives. Every new home is a new opportunity to make progress
on what it means to be new. We take pride in helping our homebuyers and our
industry move forward.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
El Dorado Hills, on Apr 02, 2025
some of the Subcontracting jobs were a bit disappointing with the quality of work during the initial build, but the customer service rep ([name removed]) has been helpful in following up and making sure they do a good job.
El Dorado Hills, on Apr 04, 2025
I like most about the views and the design styles. But I dislike no streets lights ?
El Dorado Hills, CA, on Jun 27, 2025
Well the software system needs to be improved in my view else there are chances of mistakes . Overall a good experience as people in the team are good hearted and would work to make things happen . Their software system is little old fashioned and you need to ensure that you have paper work in your files and check the inventory of items . It is not easy for them to find out details of orders . Overall a good builder , and good people
El Dorado Hills, on Apr 03, 2025
Electrical is dodgy and paint application is too thin as well color inconsistency and needs gloss finish on shelf surfaces. Issues with cement. White porcelain sink is pretty as long as you never use it. Note that [name removed] and customer service was great at addressing.
El Dorado Hills, CA, on May 30, 2025
I would like to express my appreciation for the excellent communication and support I have received through [name removed], [name removed], and [name removed]. Throughout my interactions of each of them, I have been constantly impressed by their patience and willingness to answer all my questions thoroughly. They kept me well informed at every stage! They’ve have made the entire process much smoother and less stressful. However, the company‘s quality of subs to finish the work is not up to my standards for buying a $1.2 million home. When the subs have showed up for follow ups there has been a language barrier, which has made it hard to communicate with them to finish the work that needed to be completed. We even found one subs in our master bedroom, which there was absolutely no work to be done, which was alarming. But communication has remained open and I have received excellent care and follow up with [name removed] and [name removed]. Kindest regards- [name removed] and [name removed]
El Dorado Hills, on Jan 25, 2025
I have two issues with my experience at New Home Co. The first is the quality of the build of the house. This house has had numerous issues with one major plumbing issue since the time of purchase. It seems like the builder took every shortcut possible to save money rather than build a quality house. The quality does not reciprocate the price of the house. The second issue is dealing with the warranty/repair team and remedying these issues with the house. I feel constant hostility when dealing with the warranty/repair team. I do not feel like a valued customer and the warranty team never wants to repair an issue and instead will deny the request. I used to think this was [name removed]' fault but I believe [name removed] is doing his job according to the instructions given to him by upper management which is to deny as many requests as possible in order to reduce expenses. This has infuriated me as a buyer and not what I have experienced with any other competing home builder in the past (Lennar, Tri Pointe Homes). There were issues with the Tri Pointe Homes house but the difference with the New Home Co house is Tri Pointe responded in a positive manner and completed every single task without question. New Home Co instead creates a hostile negative environment in which I hesitate to even call for a warranty issue. I purchased this house for my parents at the time. My wife and I are looking for a new house now but we will not even give a single thought of purchasing another New Home Co house because of the negative experiences we had with the builder.
El Dorado Hills, on Feb 28, 2025
Enjoying our new home. Several things need to be repaired and waiting on service.Also solar has been an issue still not hooked up.
El Dorado Hills, CA, on May 14, 2025
Working with Jennifer Yarberry was very enjoyable. She made the buying experience very easy and helped us along the process in any way possible. Getting things fixed/taken care of around the house has been a good experience as well. The experience with getting a loan working through Universal Lending Company (ULC) was terrible. I can understand being thorough when getting approved for a loan, but it seemed that the expectations continuously changed. When we asked questions, we never got responses that were timely and/or helpful. I know we weren't the only new home buyers in the neighbor hood that had a terrible experience with ULC as well. I would highly recommend New Home Company finding another lending partner.
El Dorado Hills, CA, on Dec 03, 2024
We bought home we were told we will get 15 k closing credit if we use [name removed] [name removed] but we got 5 k credit This is very very wrong I have been with us army and va hospitals for 43 yrs and never had broken promise I could have gotten better rate if I used some other bank
El Dorado Hills, on Feb 25, 2025
Follow through. Have helped me resolve problems I have had since moving in
El Dorado Hills, CA, on Oct 24, 2024
Sales office ([name removed] and [name removed]) are excellent super helpful. [name removed] who gave us orientation was amazing. really enjoyed working with [name removed]
El Dorado Hills, on Nov 03, 2024
[name removed] is very responsive. Better QA/QC on electrical, smart switches are not very smart, paint is way too thin, needed gloss paint on shelves and window sills, trim work was sloppy, we ended up replacing the main sink faucet ourselves bc the original could not be secured properly, hinge on master shower door is not set properly (door slams)
El Dorado Hills, on Oct 04, 2024
We get slow or no response. Vague answers, errors galore. Example - no water supply hook up in laundry room. Ugly mottled concrete driveway and sidewalk retaining moisture, subject to spalling.
El Dorado Hills, CA, on Oct 19, 2024
[name removed], [name removed] and [name removed] were fantastic. [name removed] was completed on time. It was not as clean as it could have been when we moved in. It needed a good cleaning and some paint on tile in bath and laundry room.
El Dorado Hills, on Sep 20, 2024
The most traumatizing experience was when AC system failed 3 months after closing escrow. Warranty claim related to A/C failure was submitted on Wednesday, July 3rd, no action was taken by TNHC until I called Villara myself on the night of July 6th because the temperature inside the house was unbearable during the hottest peak of the year temperatures soaring to 120F that week. Technician didn’t come until morning of July 7th because it was after hours. Later I found out he didn’t fix the issue, because a/c went out again in 2 days. If TNHC warranty dept would address this critical problem immediately and send someone on July 4, my family wouldn’t have to fry inside this hot home for four days.
El Dorado Hills, CA, on Oct 17, 2024
Quality check and after move in repair, I have come up with a handful of items that impact my day to day living, I submit a request into the system, and I don’t hear back from the request, till I randomly get a call from an unknown number, stating it’s a contractor that is scheduled to fix something. The time windows are usually weekdays, hard to get Fridays, requiring me to take time off from my work, to meet a contractor. The home isn’t cheap, in order for us to be able to afford it, we have to be able to work, if I’m taking time off it means I’m not working! And since these are not easy to live with issues, I’m left with little choice.
El Dorado Hills, CA, on Aug 16, 2024
All is fantastic! There’s only a little bit small problem with some details.
El Dorado Hills, CA, on May 19, 2024
Our "address" of [name removed] [name removed] [name removed] is not recognized as a valid address by the post office, which is making it impossible for us to process a change of address from our present home, Furthermore, if you google the address or look on Zillow it shows just a piece of undeveloped land - NO HOUSE. This leads me to believe that someone at NewHomeCo dropped the the ball in notifying the county, so that they in turn could not notify the post office of it being a valid address. Further, and more aggravating, I was THEN told by your local agent in an email that "Well, no one else in the development had experienced that problem" inferring that it was somehow my failure. She denied any responsibility for ANYONE at NewHomeCo, and told me that I would have to visit the post office personally to resolve the problem and that I would likely have a "learning curve" with them. What she didn't realize is that - not only did I go online with USPS showing the address as invalid, but I went to my local post office in person here in Florida to hear the same thing and my daughter who lives in El Dorado Hills and our realtor went to the post office in El Dorado Hills, only to hear the same response - that SOMEONE from the builder or the HOA would have to take the documentation to the county. After writing me an insulting email, your local rep essentially said "you're on your own" and offered no further assistance. I will be glad to forward the emails to you. The issue this causes for me, is that extremely important U.S. mail containing significant documents like life or death healthcare records, sensitive financial information, remaining bills for which we have local responsibility, and much more that are at risk of ending up in a vortex of lost an misplaced mail. It WON'T be the post office's fault. It will be NewHomeCo's which makes me an extremely unhappy new home owner. My phone number is 216 401 3481. [name removed]
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
El Dorado Hills, CA, on Jun 27, 2025
Well the software system needs to be improved in my view else there are chances of mistakes . Overall a good experience as people in the team are good hearted and would work to make things happen . Their software system is little old fashioned and you need to ensure that you have paper work in your files and check the inventory of items . It is not easy for them to find out details of orders . Overall a good builder , and good people
El Dorado Hills, CA, on May 30, 2025
I would like to express my appreciation for the excellent communication and support I have received through [name removed], [name removed], and [name removed]. Throughout my interactions of each of them, I have been constantly impressed by their patience and willingness to answer all my questions thoroughly. They kept me well informed at every stage! They’ve have made the entire process much smoother and less stressful. However, the company‘s quality of subs to finish the work is not up to my standards for buying a $1.2 million home. When the subs have showed up for follow ups there has been a language barrier, which has made it hard to communicate with them to finish the work that needed to be completed. We even found one subs in our master bedroom, which there was absolutely no work to be done, which was alarming. But communication has remained open and I have received excellent care and follow up with [name removed] and [name removed]. Kindest regards- [name removed] and [name removed]
El Dorado Hills, CA, on May 14, 2025
Working with Jennifer Yarberry was very enjoyable. She made the buying experience very easy and helped us along the process in any way possible. Getting things fixed/taken care of around the house has been a good experience as well. The experience with getting a loan working through Universal Lending Company (ULC) was terrible. I can understand being thorough when getting approved for a loan, but it seemed that the expectations continuously changed. When we asked questions, we never got responses that were timely and/or helpful. I know we weren't the only new home buyers in the neighbor hood that had a terrible experience with ULC as well. I would highly recommend New Home Company finding another lending partner.
El Dorado Hills, CA, on Dec 03, 2024
We bought home we were told we will get 15 k closing credit if we use [name removed] [name removed] but we got 5 k credit This is very very wrong I have been with us army and va hospitals for 43 yrs and never had broken promise I could have gotten better rate if I used some other bank
El Dorado Hills, CA, on Oct 24, 2024
Sales office ([name removed] and [name removed]) are excellent super helpful. [name removed] who gave us orientation was amazing. really enjoyed working with [name removed]
El Dorado Hills, CA, on Oct 19, 2024
[name removed], [name removed] and [name removed] were fantastic. [name removed] was completed on time. It was not as clean as it could have been when we moved in. It needed a good cleaning and some paint on tile in bath and laundry room.
El Dorado Hills, CA, on Oct 17, 2024
Quality check and after move in repair, I have come up with a handful of items that impact my day to day living, I submit a request into the system, and I don’t hear back from the request, till I randomly get a call from an unknown number, stating it’s a contractor that is scheduled to fix something. The time windows are usually weekdays, hard to get Fridays, requiring me to take time off from my work, to meet a contractor. The home isn’t cheap, in order for us to be able to afford it, we have to be able to work, if I’m taking time off it means I’m not working! And since these are not easy to live with issues, I’m left with little choice.
El Dorado Hills, CA, on Aug 16, 2024
All is fantastic! There’s only a little bit small problem with some details.
El Dorado Hills, CA, on May 19, 2024
Our "address" of [name removed] [name removed] [name removed] is not recognized as a valid address by the post office, which is making it impossible for us to process a change of address from our present home, Furthermore, if you google the address or look on Zillow it shows just a piece of undeveloped land - NO HOUSE. This leads me to believe that someone at NewHomeCo dropped the the ball in notifying the county, so that they in turn could not notify the post office of it being a valid address. Further, and more aggravating, I was THEN told by your local agent in an email that "Well, no one else in the development had experienced that problem" inferring that it was somehow my failure. She denied any responsibility for ANYONE at NewHomeCo, and told me that I would have to visit the post office personally to resolve the problem and that I would likely have a "learning curve" with them. What she didn't realize is that - not only did I go online with USPS showing the address as invalid, but I went to my local post office in person here in Florida to hear the same thing and my daughter who lives in El Dorado Hills and our realtor went to the post office in El Dorado Hills, only to hear the same response - that SOMEONE from the builder or the HOA would have to take the documentation to the county. After writing me an insulting email, your local rep essentially said "you're on your own" and offered no further assistance. I will be glad to forward the emails to you. The issue this causes for me, is that extremely important U.S. mail containing significant documents like life or death healthcare records, sensitive financial information, remaining bills for which we have local responsibility, and much more that are at risk of ending up in a vortex of lost an misplaced mail. It WON'T be the post office's fault. It will be NewHomeCo's which makes me an extremely unhappy new home owner. My phone number is 216 401 3481. [name removed]
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
El Dorado Hills, on Apr 02, 2025
some of the Subcontracting jobs were a bit disappointing with the quality of work during the initial build, but the customer service rep ([name removed]) has been helpful in following up and making sure they do a good job.
El Dorado Hills, on Feb 28, 2025
Enjoying our new home. Several things need to be repaired and waiting on service.Also solar has been an issue still not hooked up.
El Dorado Hills, on Feb 25, 2025
Follow through. Have helped me resolve problems I have had since moving in
El Dorado Hills, on Nov 03, 2024
[name removed] is very responsive. Better QA/QC on electrical, smart switches are not very smart, paint is way too thin, needed gloss paint on shelves and window sills, trim work was sloppy, we ended up replacing the main sink faucet ourselves bc the original could not be secured properly, hinge on master shower door is not set properly (door slams)
El Dorado Hills, on Oct 04, 2024
We get slow or no response. Vague answers, errors galore. Example - no water supply hook up in laundry room. Ugly mottled concrete driveway and sidewalk retaining moisture, subject to spalling.
El Dorado Hills, on Sep 20, 2024
The most traumatizing experience was when AC system failed 3 months after closing escrow. Warranty claim related to A/C failure was submitted on Wednesday, July 3rd, no action was taken by TNHC until I called Villara myself on the night of July 6th because the temperature inside the house was unbearable during the hottest peak of the year temperatures soaring to 120F that week. Technician didn’t come until morning of July 7th because it was after hours. Later I found out he didn’t fix the issue, because a/c went out again in 2 days. If TNHC warranty dept would address this critical problem immediately and send someone on July 4, my family wouldn’t have to fry inside this hot home for four days.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
El Dorado Hills, on Apr 04, 2025
I like most about the views and the design styles. But I dislike no streets lights ?
El Dorado Hills, on Apr 03, 2025
Electrical is dodgy and paint application is too thin as well color inconsistency and needs gloss finish on shelf surfaces. Issues with cement. White porcelain sink is pretty as long as you never use it. Note that [name removed] and customer service was great at addressing.
El Dorado Hills, on Jan 25, 2025
I have two issues with my experience at New Home Co. The first is the quality of the build of the house. This house has had numerous issues with one major plumbing issue since the time of purchase. It seems like the builder took every shortcut possible to save money rather than build a quality house. The quality does not reciprocate the price of the house. The second issue is dealing with the warranty/repair team and remedying these issues with the house. I feel constant hostility when dealing with the warranty/repair team. I do not feel like a valued customer and the warranty team never wants to repair an issue and instead will deny the request. I used to think this was [name removed]' fault but I believe [name removed] is doing his job according to the instructions given to him by upper management which is to deny as many requests as possible in order to reduce expenses. This has infuriated me as a buyer and not what I have experienced with any other competing home builder in the past (Lennar, Tri Pointe Homes). There were issues with the Tri Pointe Homes house but the difference with the New Home Co house is Tri Pointe responded in a positive manner and completed every single task without question. New Home Co instead creates a hostile negative environment in which I hesitate to even call for a warranty issue. I purchased this house for my parents at the time. My wife and I are looking for a new house now but we will not even give a single thought of purchasing another New Home Co house because of the negative experiences we had with the builder.