Overall Satisfaction
Community Profile
We are New Home Co. We
believe a home isn’t new because of when it is built, but how it is built. A
home is only as new as the ideas and innovations that live there. We are
passionate about delivering on the promise of new with every home we design and
build.
Our new homes artfully blend
timeless style and innovative design. A modern way of life with more
connectivity and sustainability for smarter and healthier ways to live.
Inspired design and choice help to personalize each home with curated design
packages that offer a flexible range of styles and costs. Our award-winning
sales team is here to help every step of the way with more transparency and
trust.
We have a new home for
everyone, at every stage of life, from suburban communities to urban villages
and residences. Every new home is a new beginning for all of us to start the
next chapter in our lives. Every new home is a new opportunity to make progress
on what it means to be new. We take pride in helping our homebuyers and our
industry move forward.
Driving Directions
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Lathrop, on Apr 05, 2024
I liked how they respond quickly to our emails and questions that we have about our home. They go above and beyond to help us as much as they can.
Lathrop, on May 04, 2024
We really liked our experience starting from sales and how they treated us like family. Than the quality of construction as I heard from my friends when they visit us and the service afterwards with some small fixes here and there along with service and responses. We love to be part of community. Thanks
Lathrop, CA, on Jul 23, 2024
The communication from our sales representatives, [name removed] and [name removed], has been superb. They promptly answered our inquiries and provided all the details we requested. Our Customer Care Representative, [name removed], has also been excellent. He addresses any concerns swiftly and understands our perspective clearly.
Lathrop, on Feb 20, 2024
Prompt feedback and ensuring homeowner immediate needs are met.
Lathrop, CA, on Jul 12, 2024
I love the staffs!!! Terrific people; especially worthy of mention are [name removed] and [name removed]. They went above and beyond on so many occasions during my purchase experience, promptly responding to every one of my inquiries, even during their off days. They are the best of the best sales managers I have ever met. [name removed], the designer and her assistant, were very patient and provided much valuable and practical suggestions with the option selections. The onsite supervisors and customer care personnels, [name removed], [name removed] and [name removed] are extremely helpful and knowledgeable as well. The people are the best and the only down side is with the delay. While I fulfilled my part in closing on time, the glass panels was delayed several times and was not in placed until the day before excrow closing. That makes the closing experience very rushed and I was not able to properly inspect the property. Even now, 22 days after closing, one inside mirror door is still not installed.
Lathrop, on Nov 08, 2023
Warranty service provides sucks . I haven't seen such bad service in my life . [name removed] service person [name removed] is very rude and unprofessional. I won't let him enter inside my property. With this type of service I feel like I'm scammed.
Lathrop, on Jan 23, 2024
Now a days the response to our issues is quick but earlier they never used to respond
Lathrop, CA, on Jun 14, 2024
[name removed] and [name removed] treated like family and were hand holding through the entire process until closure.
Lathrop, on Jun 08, 2023
First they did not meet the requirement building for closing as scheduled it kept on getting pushed back . When we moved the house wasn’t up to our expectations and still items are pending that has not been fixed for a year now . When we reposted items [name removed] said it is a home owner responsibility and have your husband fix it.
Lathrop, on Sep 28, 2023
I am liking it so far… I have raised requests and those are taken care without any additional follow ups. Thanks and appreciate it!
Lathrop, CA, on May 13, 2024
I liked the follow-up communication and final walkthrough done by [name removed] and the frame walk through conducted by [name removed]. They were very good in regards to providing the information to us.
Lathrop, CA, on Apr 03, 2024
Like: Salespeople ([name removed], [name removed]) responded timely & promptly and they are very supportive. Don't like: Most of the upgrades are preselected and didn't give me many options. Even within the available options, small changes like adding soft closers to cabinet doors and adding a couple of additional lights weren't allowed. These are very minor changes The paint & tiles job could have been done better
Lathrop, on Jun 20, 2023
The customer care person [name removed] doesn't respond properly to my queries. For every issue I raise, he says this is not covered under warranty, this is how it is for everyone, and this is the homeowner's job. I had an issue with bugs coming in through the HVAC vents and also the HVAC filter is missing. When I asked he said the bugs in the HVAC vents issue are there even in model homes. And he said the filter is not supposed to be there. Finally, after asking multiple times, he sent the HVAC guys. The HVAC guys came and noticed two reasons. 1. The filter was missing in the first place. 2. There is a gap in the roof jack through which the bugs are coming. I was breathing bad air for almost 4-5 months. The point is customer service should try to resolve the issues, not try to push back and avoid the issue by saying it is not covered.
Lathrop, CA, on Apr 03, 2024
Good experience. [name removed], [name removed] and [name removed] are very good and I got good support throughout.
Lathrop, on May 05, 2023
Liked: Sales team [name removed] & [name removed] are awesome. They helped even after the move in Dislikes: A huge list. There were a lotta basic things that were not inspected properly. First, none of the vents (exhaust fans) in any of the bathrooms worked (they were not even connected to power), Heating didn't work (first issue due to it being shut off and then the fuze was gone), master closet didn't have power, in-law suite door has no way to enter from outside (some of these things were identified in the walk thru but were not addressed). And just to finish all of these things it took over 2 months. Complete disappointment it was. Even before walk thru shouldn't the inspection catch these things? Who is to be blamed? I bought room heaters to survive initially in the COLD winter of December. [name removed] 24 hour emergency number doesn't work for T-mobile or AT&T - how? Isn't this a basic thing? Some more issues: One of the recess lights in the [name removed] room downstairs was not connected at all. Dishwasher was not secured at all. Some of these are major hazards. For eg: bathroom vents not working can lead to mold which is a serious health hazard.
Lathrop, CA, on Mar 29, 2024
there was still some small cracks and paint chips when we moved in but its being taken care of hopefully
Lathrop, CA, on Mar 05, 2024
I like the fast communication and understanding from NewHome team and they took care of us from start to end. We are from East Coast moving to West Coast so in some cases, a face to face meeting is not possible BUT newHome allows our friend to attend on our behalf.
Lathrop, CA, on Dec 27, 2023
Initially Sales office was rough during the contract phase. I expect sales people to be more friendly and understand the customer needs.
Lathrop, CA, on Nov 21, 2023
Sales team [name removed] & [name removed] did a tremendous job to help in the overall purchase .
Lathrop, CA, on Nov 05, 2023
Loved the support from [name removed] and [name removed]. Horrible experience with [name removed]. Unprofessional and was given wrong information by [name removed]. We were told and given false info by [name removed]. I wish we had recorded our teams meeting. She was always little off and we really felt bad and always worried talking to her. Because of this we had to hire and pay for this and no one was ready to take the responsibility. I am not sure how much this review is going to help but i definitely want to pointed this out to management. Hope we get some action and justice from the management.
Lathrop, CA, on Oct 28, 2023
[name removed] and [name removed] are phenomenal folks. As a Realtor who has closed over 450 homes and 500+ Million in sales in about 8 years i found them refreshing and genuinely good to work with. They had the interest of the Seller and Buyer at heart and that kind of approach endears the Sales Folks to the Buyers as well. There were many other aspects of [name removed] and [name removed] that makes them stand out from the rest of the Sales folks in River Islands in a very positive way and it is no wonder how they represent New Home Company makes you look very good in front of potential buyers
Lathrop, CA, on Oct 24, 2023
Everything about purchase experience was great. [name removed] and [name removed] kept communicating with us and our realtor about everything. Whenever we had questions, they were always able to answer to the best of their ability.
Lathrop, CA, on Jul 22, 2023
Like the way agents very cooperative throughout buying process. Dislike some maintenance issues right on moving
Lathrop, CA, on May 15, 2023
I moved in Feb and there are still pending items that need to be fixed. It would be great if they fix things on time.
Lathrop, CA, on May 14, 2023
They said they will provide the window screens in a few days after moving in, but we are still counting and there is no update yet and the temperatures are getting around 90s and not able to open windows during evenings because of now window screens and lot of insects/flys.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Lathrop, CA, on Jul 23, 2024
The communication from our sales representatives, [name removed] and [name removed], has been superb. They promptly answered our inquiries and provided all the details we requested. Our Customer Care Representative, [name removed], has also been excellent. He addresses any concerns swiftly and understands our perspective clearly.
Lathrop, CA, on Jul 12, 2024
I love the staffs!!! Terrific people; especially worthy of mention are [name removed] and [name removed]. They went above and beyond on so many occasions during my purchase experience, promptly responding to every one of my inquiries, even during their off days. They are the best of the best sales managers I have ever met. [name removed], the designer and her assistant, were very patient and provided much valuable and practical suggestions with the option selections. The onsite supervisors and customer care personnels, [name removed], [name removed] and [name removed] are extremely helpful and knowledgeable as well. The people are the best and the only down side is with the delay. While I fulfilled my part in closing on time, the glass panels was delayed several times and was not in placed until the day before excrow closing. That makes the closing experience very rushed and I was not able to properly inspect the property. Even now, 22 days after closing, one inside mirror door is still not installed.
Lathrop, CA, on Jun 14, 2024
[name removed] and [name removed] treated like family and were hand holding through the entire process until closure.
Lathrop, CA, on May 13, 2024
I liked the follow-up communication and final walkthrough done by [name removed] and the frame walk through conducted by [name removed]. They were very good in regards to providing the information to us.
Lathrop, CA, on Apr 03, 2024
Like: Salespeople ([name removed], [name removed]) responded timely & promptly and they are very supportive. Don't like: Most of the upgrades are preselected and didn't give me many options. Even within the available options, small changes like adding soft closers to cabinet doors and adding a couple of additional lights weren't allowed. These are very minor changes The paint & tiles job could have been done better
Lathrop, CA, on Apr 03, 2024
Good experience. [name removed], [name removed] and [name removed] are very good and I got good support throughout.
Lathrop, CA, on Mar 29, 2024
there was still some small cracks and paint chips when we moved in but its being taken care of hopefully
Lathrop, CA, on Mar 05, 2024
I like the fast communication and understanding from NewHome team and they took care of us from start to end. We are from East Coast moving to West Coast so in some cases, a face to face meeting is not possible BUT newHome allows our friend to attend on our behalf.
Lathrop, CA, on Dec 27, 2023
Initially Sales office was rough during the contract phase. I expect sales people to be more friendly and understand the customer needs.
Lathrop, CA, on Nov 21, 2023
Sales team [name removed] & [name removed] did a tremendous job to help in the overall purchase .
Lathrop, CA, on Nov 05, 2023
Loved the support from [name removed] and [name removed]. Horrible experience with [name removed]. Unprofessional and was given wrong information by [name removed]. We were told and given false info by [name removed]. I wish we had recorded our teams meeting. She was always little off and we really felt bad and always worried talking to her. Because of this we had to hire and pay for this and no one was ready to take the responsibility. I am not sure how much this review is going to help but i definitely want to pointed this out to management. Hope we get some action and justice from the management.
Lathrop, CA, on Oct 28, 2023
[name removed] and [name removed] are phenomenal folks. As a Realtor who has closed over 450 homes and 500+ Million in sales in about 8 years i found them refreshing and genuinely good to work with. They had the interest of the Seller and Buyer at heart and that kind of approach endears the Sales Folks to the Buyers as well. There were many other aspects of [name removed] and [name removed] that makes them stand out from the rest of the Sales folks in River Islands in a very positive way and it is no wonder how they represent New Home Company makes you look very good in front of potential buyers
Lathrop, CA, on Oct 24, 2023
Everything about purchase experience was great. [name removed] and [name removed] kept communicating with us and our realtor about everything. Whenever we had questions, they were always able to answer to the best of their ability.
Lathrop, CA, on Jul 22, 2023
Like the way agents very cooperative throughout buying process. Dislike some maintenance issues right on moving
Lathrop, CA, on May 15, 2023
I moved in Feb and there are still pending items that need to be fixed. It would be great if they fix things on time.
Lathrop, CA, on May 14, 2023
They said they will provide the window screens in a few days after moving in, but we are still counting and there is no update yet and the temperatures are getting around 90s and not able to open windows during evenings because of now window screens and lot of insects/flys.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Lathrop, on Apr 05, 2024
I liked how they respond quickly to our emails and questions that we have about our home. They go above and beyond to help us as much as they can.
Lathrop, on Feb 20, 2024
Prompt feedback and ensuring homeowner immediate needs are met.
Lathrop, on Nov 08, 2023
Warranty service provides sucks . I haven't seen such bad service in my life . [name removed] service person [name removed] is very rude and unprofessional. I won't let him enter inside my property. With this type of service I feel like I'm scammed.
Lathrop, on Sep 28, 2023
I am liking it so far… I have raised requests and those are taken care without any additional follow ups. Thanks and appreciate it!
Lathrop, on Jun 20, 2023
The customer care person [name removed] doesn't respond properly to my queries. For every issue I raise, he says this is not covered under warranty, this is how it is for everyone, and this is the homeowner's job. I had an issue with bugs coming in through the HVAC vents and also the HVAC filter is missing. When I asked he said the bugs in the HVAC vents issue are there even in model homes. And he said the filter is not supposed to be there. Finally, after asking multiple times, he sent the HVAC guys. The HVAC guys came and noticed two reasons. 1. The filter was missing in the first place. 2. There is a gap in the roof jack through which the bugs are coming. I was breathing bad air for almost 4-5 months. The point is customer service should try to resolve the issues, not try to push back and avoid the issue by saying it is not covered.
Lathrop, on May 05, 2023
Liked: Sales team [name removed] & [name removed] are awesome. They helped even after the move in Dislikes: A huge list. There were a lotta basic things that were not inspected properly. First, none of the vents (exhaust fans) in any of the bathrooms worked (they were not even connected to power), Heating didn't work (first issue due to it being shut off and then the fuze was gone), master closet didn't have power, in-law suite door has no way to enter from outside (some of these things were identified in the walk thru but were not addressed). And just to finish all of these things it took over 2 months. Complete disappointment it was. Even before walk thru shouldn't the inspection catch these things? Who is to be blamed? I bought room heaters to survive initially in the COLD winter of December. [name removed] 24 hour emergency number doesn't work for T-mobile or AT&T - how? Isn't this a basic thing? Some more issues: One of the recess lights in the [name removed] room downstairs was not connected at all. Dishwasher was not secured at all. Some of these are major hazards. For eg: bathroom vents not working can lead to mold which is a serious health hazard.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Lathrop, on May 04, 2024
We really liked our experience starting from sales and how they treated us like family. Than the quality of construction as I heard from my friends when they visit us and the service afterwards with some small fixes here and there along with service and responses. We love to be part of community. Thanks
Lathrop, on Jan 23, 2024
Now a days the response to our issues is quick but earlier they never used to respond
Lathrop, on Jun 08, 2023
First they did not meet the requirement building for closing as scheduled it kept on getting pushed back . When we moved the house wasn’t up to our expectations and still items are pending that has not been fixed for a year now . When we reposted items [name removed] said it is a home owner responsibility and have your husband fix it.