Overall Satisfaction
Community Profile
Mosaic by The New Home Company is a residential community in Gilbert located within the popular Layton Lakes masterplan. Consisting of 87 Row Townhomes, 69 Backyard Townhomes and 66 Flats, Mosaic offers opportunity for all - from first-time homebuyers to empty nesters alike.
Mosaic, a gated community, features a swimming pool & spa, tot lot, BBQ grills & walking paths. The Layton Lakes masterplan offers access to a jogging track, splash pad, tennis court, basketball court, baseball fields, parks, highly rated schools & more!
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Gilbert, on Jul 02, 2024
Website/customer service not easy to access for information.
Gilbert, on Feb 15, 2023
Takes a long time to get a response. I like There is a system in place to submit inquiries but we have found it takes a while to hear back
Gilbert, AZ, on Oct 20, 2023
I loved this place as soon as I saw it, I was disappointed it took me so long to sell my home. I did end up with my dream home and location!
Gilbert, on Jun 04, 2024
Our experience with New [name removed] Co has been so amazing. My daughter and I were in a position where we chose to start our lives over. New [name removed] Co could not have been more helpful, from start to finish. I'm so grateful I purchase a home through New [name removed] Co., by doing so it gave me that much less to be concerned about.
Gilbert, on Feb 15, 2023
Parking for guests is impossible! Too many residents are parking on the streets instead of in their garages. We love the layout of the home and the quality of the design / work. There are a few corrections to be done, but, basically we are well satisfied .
Gilbert, AZ, on Aug 31, 2023
Builder’s [name removed] [name removed] was excellent across the board. What I disliked is I felt my walk through experience was rushed and finishing of home was half assed (windows left dirty, dry wall finishing, wall near stair repair was not properly repaired)
Gilbert, on May 15, 2024
Wonderful experience and any issue that has come up, [name removed] is on it!
Gilbert, on Feb 07, 2023
Several outstanding items have not been completed. Quality of craftsmanship is lacking. The flooring that was used seems defective.
Gilbert, on May 08, 2024
[name removed] and his team were fantastic. Buying a new home and dealing with the punch list type items are never fun. [name removed] made it stress free and is always willing to assist with anything. Great job on hiring the right people to help run your company. It's hard to find good people these days. Do everything you can to retain guys like [name removed].
Gilbert, on Sep 15, 2022
It'd been nice to have it but the process to get stuff fixed is really long.
Gilbert, AZ, on Jul 17, 2023
Overall it’s been a great experience. Sales to customer service has been amazing. My ratings are only based on the quality of the finished product. Overall great experience.
Gilbert, on Jul 23, 2022
The warranty service and rep (Ryan) is first class. I only wish the quality of the floors and stairs were better. Also additional steps to make the walls more sound proof between units could be better. Other than that, everything else is fine.
Gilbert, AZ, on Oct 03, 2022
I was toured the model home before purchase and was told i m getting the same features. The bathroom materials and quality werent the same. When i talked with them they showed me the papers i signed. I understand i should have read the things i sign but this should have been communicated with me more clearly
Gilbert, on Jan 04, 2024
The quality of construction was well below expectations.
Gilbert, on Jul 31, 2023
Sales experience was great. Quality of the workmanship was less than expected. It took way too long to get items fixed after taking possession.
Gilbert, on Apr 11, 2022
Customer care has been on top of it. Warranty NA presently
Gilbert, AZ, on Sep 30, 2022
Nothin in particular between contract and move-in. Most of my concerns have been with the quality of craftsmanship after move in.
Gilbert, AZ, on Jul 24, 2022
the home took longer than expected. The sales people were very nice to work with.
Gilbert, on Mar 17, 2022
It has been an ongoing process and not resolved quickly
Gilbert, on Jul 14, 2023
Our condo is great. The allotment for guest parking in the community falls short of what is needed in reality.
Gilbert, AZ, on Jul 18, 2022
There was a few changesn in your staffing, so relationship became irrelevant throughout the process. Still, you delivered.
Gilbert, on Mar 16, 2022
I've emailed our customer care person, Deanna, several times, and she is always right on it, getting the service arranged! She's been very helpful!
Gilbert, on Jun 16, 2023
There are several outstanding items that still need to be remediated.
Gilbert, on Mar 04, 2022
Unfortunately, at the time of move-in, my house was unlivable. I had to provide additional days after closing for them to complete all the work needed on the house. [name removed] only this but almost all of my appliances were broken to some capacity. One of the most infuriating parts of this entire situation was that my washer/dryer was never tested before I moved in. So when I went to use it for the first time, it was completely broken. Non-functional. There wasn’t a way for me to get a new unit unless I wanted to wait months, so I agreed for the team to swap my washer/dryer with the one that was in the model home, which was well over a year old. So I went over a week in my new house without a washer and dryer before they swapped this. Now this washer and dryer is also broken, the washer itself makes horrible banging noises and it’s obviously broken, and now the dryer part has also began to break and awful scratching noises happen every time I try to use it. When reaching out to my customer care representative I was informed that I would just have to go through the warranty with GE to get it repaired, instead of the new home company doing the right thing and getting me a brand new unit, which is what I paid for originally with the house. I regret not pushing harder now to get a brand new unit as the unit I received was obviously miss handled or abused while in the model. Now that I have reached out to a technician with GE to try to get this repaired, I have been informed that because of the age of my unit, that it is not under warranty and I will have to pay for this repair. Even though I was assured many times by the new home company that swapping my brand new unit with the unit from the model would not cause any warranty issues. Again, I just wish that the new home company did the right thing here and was willing to swap out this old unit, for a brand new one as I originally paid for. There have been numerous other issues with the house, as well as promises from the builder that are still outstanding close to six months later. I rarely like to leave bad reviews on anything, but it feels like I got the bare minimum when it came to everything with this experience, and now it seems there is an unwillingness to resolve and do the right thing to make things right for me. It would be hard for me to recommend the new home company to anybody, because I really feel like I got the short end of the stick on so much here. If anybody does review this, I would really appreciate your company doing the right thing, and swapping out this old, broken washer and dryer with a new one. That’s what I originally paid for, that’s what I would like.
Gilbert, AZ, on May 16, 2022
The closing was constantly moved back which made me extend my apt. lease. It ended up being 6 months.Also I have things that still need to be done or corrected , which I have emailed . This has been since April 13th but haven’t heard from anyone
Gilbert, on Dec 17, 2021
[name removed] and [name removed] have been amazing!
Gilbert, on Mar 27, 2023
We were not told about the importance of water softening, which has led to issues. Many defects in the home remain unaddressed. The front of the home remains unfinished nearly a year later after the sidewalk was fixed. Lack of flexibility in the defects and correcting them for us
Gilbert, AZ, on May 07, 2022
There was a lot of misinformation from the sales office throughout the process. The closing in move in experience was perfect. They went above an beyond to make everything work.
Chandler, on Dec 16, 2021
My cooktop still gas a burner that isnt working.. ATR has come out 3-4 times and each time it is a different person and the person before them ordered a part that didn't fix the problem… and a few times i have taken off work for ATR to no show me… that is frustrating to me! I am not a complainer… but come on!
Gilbert, AZ, on Apr 25, 2022
Took 14 months to complete which became very stressful for a family of 6. Disappointed in the quality and condition of a few things. I am finding paint all over the place. I left my home of 16 years in nicer condition. Cleaning grout and caulking off the tile floor. Finding a cracked tile, damaged laminate that was used for flooring. The lack of concern from the different trades for producing a quality product is very evident. This is my 3rd new home purchase in 26 years. It has had the most issues to get addressed and fixed of the 3. After all the wait and work to get here it's very disappointing.
Gilbert, on Feb 15, 2023
There have been several outstanding items that are still waiting to be fixed.
Gilbert, on Dec 09, 2021
My customer care service has been great! Deanna checks in and follows up to see if everything is going smoothly and handles whatever glitches may come up - and quickly!!
Gilbert, AZ, on Apr 11, 2022
I loved the communication throughout the process
Gilbert, on Dec 30, 2021
The company has been great. It’s the quality of the home and contractors I was disappointed in. The staff have all been wonderful and helpful the whole way thru.
Gilbert, on Oct 25, 2021
I like the fact that I could call someone at the New Home company if there was anything wrong with my house
Gilbert, AZ, on Feb 06, 2022
The people we worked with were great. Any frustration was caused by delays in getting material which has affected everyone
Gilbert, on Dec 09, 2021
I have been delighted by my warranty service/customer care experience. My newly built home hand some minor workmanship issues that required rework. My service agent Deanna Fero has done an excellent job listening to my needs, scheduling trades to perform the work in the most time efficient manner around my availability. She listens to my concerns and follows up to ensure I’m satisfied with the results of work performed on my home. Most companies promote their great customer service yet fall short in action that proves it. TNHC has demonstrated true customer service by the actions I have observed as the customer.
Gilbert, AZ, on Dec 12, 2021
I can't say enough about my sales rep, Brandi Stein, she was amazing. She responded to my concerns immediately and did what was in her power to assist me. I was kept up to date on the construction. I was not happy with the designer I met with. She was very cold and on the defense. These are unusual times and I know Covid has definitely added to the complications of building. Taking into consideration the prices that have been soaring my biggest disappointment is in the finishing details on a home of this value. It was definitely done quickly and haphazardly. The construction of the home, framing seems to have been done well. I am disappointed on the insulation, I can hear my neighbors on either side.
Gilbert, on Sep 29, 2021
[name removed] has been very responsive to the few issues we have. The follow up has been excellent too. She always makes sure everything has been down to our satisfaction.
Gilbert, AZ, on Dec 06, 2021
The only thing I dislike about my purchase experience is delayed my closing but it's a pandemic so not too much concern. I would definitely recommend to my friend and family.
Gilbert, on Sep 19, 2021
Our Customer Rep, Deanna, has been awesome. Always returns texts, emails and calls immediately and always stops by to say hi and to see if we have any concerns. Oh and living in the house is great too! We love our New Home Company Home!!
Gilbert, on Sep 10, 2021
[name removed] happy with having to deal with appliance manufacturers. Our dishwasher broke within 30 days after close. I'm still dealing with replacements. Also, some of the textures on the walls was applied too thick, leaving large bumps, etc.
Gilbert, AZ, on Nov 08, 2021
I am still waiting for items to be completed (shower glass install, damaged appliances, touch ups, etc).
Gilbert, on Aug 02, 2021
I feel the staff has been so good to me. I appreciate everyone's help. It has been truly a blessing to be taken care of. Thank each and everyone of you.
Gilbert, AZ, on Nov 08, 2021
I was kept well informed during the process, and sales associate, Brandi, was very helpful and accessible.
Gilbert, AZ, on Oct 17, 2021
We had the most awesome Sales Rep! Timelines were not met. Dislike forced technology use
Gilbert, on Jul 25, 2021
Very personalized, friendly, and I feel like they have my best interest at all times
Gilbert, AZ, on Sep 04, 2021
I loved how the team was so efficient and attentive! Move in was great - if I needed something, help was only a text away!! (I also loved my closing/housewarming gift from the New Home Company - super-classy!) Deanna Fero also loaded my fridge with cold water, and stocked my powder room with soap, toilet tissue and paper towels!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Gilbert, AZ, on Oct 20, 2023
I loved this place as soon as I saw it, I was disappointed it took me so long to sell my home. I did end up with my dream home and location!
Gilbert, AZ, on Aug 31, 2023
Builder’s [name removed] [name removed] was excellent across the board. What I disliked is I felt my walk through experience was rushed and finishing of home was half assed (windows left dirty, dry wall finishing, wall near stair repair was not properly repaired)
Gilbert, AZ, on Jul 17, 2023
Overall it’s been a great experience. Sales to customer service has been amazing. My ratings are only based on the quality of the finished product. Overall great experience.
Gilbert, AZ, on Oct 03, 2022
I was toured the model home before purchase and was told i m getting the same features. The bathroom materials and quality werent the same. When i talked with them they showed me the papers i signed. I understand i should have read the things i sign but this should have been communicated with me more clearly
Gilbert, AZ, on Sep 30, 2022
Nothin in particular between contract and move-in. Most of my concerns have been with the quality of craftsmanship after move in.
Gilbert, AZ, on Jul 24, 2022
the home took longer than expected. The sales people were very nice to work with.
Gilbert, AZ, on Jul 18, 2022
There was a few changesn in your staffing, so relationship became irrelevant throughout the process. Still, you delivered.
Gilbert, AZ, on May 16, 2022
The closing was constantly moved back which made me extend my apt. lease. It ended up being 6 months.Also I have things that still need to be done or corrected , which I have emailed . This has been since April 13th but haven’t heard from anyone
Gilbert, AZ, on May 07, 2022
There was a lot of misinformation from the sales office throughout the process. The closing in move in experience was perfect. They went above an beyond to make everything work.
Gilbert, AZ, on Apr 25, 2022
Took 14 months to complete which became very stressful for a family of 6. Disappointed in the quality and condition of a few things. I am finding paint all over the place. I left my home of 16 years in nicer condition. Cleaning grout and caulking off the tile floor. Finding a cracked tile, damaged laminate that was used for flooring. The lack of concern from the different trades for producing a quality product is very evident. This is my 3rd new home purchase in 26 years. It has had the most issues to get addressed and fixed of the 3. After all the wait and work to get here it's very disappointing.
Gilbert, AZ, on Apr 11, 2022
I loved the communication throughout the process
Gilbert, AZ, on Feb 06, 2022
The people we worked with were great. Any frustration was caused by delays in getting material which has affected everyone
Gilbert, AZ, on Dec 12, 2021
I can't say enough about my sales rep, Brandi Stein, she was amazing. She responded to my concerns immediately and did what was in her power to assist me. I was kept up to date on the construction. I was not happy with the designer I met with. She was very cold and on the defense. These are unusual times and I know Covid has definitely added to the complications of building. Taking into consideration the prices that have been soaring my biggest disappointment is in the finishing details on a home of this value. It was definitely done quickly and haphazardly. The construction of the home, framing seems to have been done well. I am disappointed on the insulation, I can hear my neighbors on either side.
Gilbert, AZ, on Dec 06, 2021
The only thing I dislike about my purchase experience is delayed my closing but it's a pandemic so not too much concern. I would definitely recommend to my friend and family.
Gilbert, AZ, on Nov 08, 2021
I am still waiting for items to be completed (shower glass install, damaged appliances, touch ups, etc).
Gilbert, AZ, on Nov 08, 2021
I was kept well informed during the process, and sales associate, Brandi, was very helpful and accessible.
Gilbert, AZ, on Oct 17, 2021
We had the most awesome Sales Rep! Timelines were not met. Dislike forced technology use
Gilbert, AZ, on Sep 04, 2021
I loved how the team was so efficient and attentive! Move in was great - if I needed something, help was only a text away!! (I also loved my closing/housewarming gift from the New Home Company - super-classy!) Deanna Fero also loaded my fridge with cold water, and stocked my powder room with soap, toilet tissue and paper towels!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Gilbert, on Feb 15, 2023
Takes a long time to get a response. I like There is a system in place to submit inquiries but we have found it takes a while to hear back
Gilbert, on Feb 15, 2023
Parking for guests is impossible! Too many residents are parking on the streets instead of in their garages. We love the layout of the home and the quality of the design / work. There are a few corrections to be done, but, basically we are well satisfied .
Gilbert, on Feb 07, 2023
Several outstanding items have not been completed. Quality of craftsmanship is lacking. The flooring that was used seems defective.
Gilbert, on Sep 15, 2022
It'd been nice to have it but the process to get stuff fixed is really long.
Gilbert, on Jul 23, 2022
The warranty service and rep (Ryan) is first class. I only wish the quality of the floors and stairs were better. Also additional steps to make the walls more sound proof between units could be better. Other than that, everything else is fine.
Gilbert, on Apr 11, 2022
Customer care has been on top of it. Warranty NA presently
Gilbert, on Mar 17, 2022
It has been an ongoing process and not resolved quickly
Gilbert, on Mar 16, 2022
I've emailed our customer care person, Deanna, several times, and she is always right on it, getting the service arranged! She's been very helpful!
Gilbert, on Mar 04, 2022
Unfortunately, at the time of move-in, my house was unlivable. I had to provide additional days after closing for them to complete all the work needed on the house. [name removed] only this but almost all of my appliances were broken to some capacity. One of the most infuriating parts of this entire situation was that my washer/dryer was never tested before I moved in. So when I went to use it for the first time, it was completely broken. Non-functional. There wasn’t a way for me to get a new unit unless I wanted to wait months, so I agreed for the team to swap my washer/dryer with the one that was in the model home, which was well over a year old. So I went over a week in my new house without a washer and dryer before they swapped this. Now this washer and dryer is also broken, the washer itself makes horrible banging noises and it’s obviously broken, and now the dryer part has also began to break and awful scratching noises happen every time I try to use it. When reaching out to my customer care representative I was informed that I would just have to go through the warranty with GE to get it repaired, instead of the new home company doing the right thing and getting me a brand new unit, which is what I paid for originally with the house. I regret not pushing harder now to get a brand new unit as the unit I received was obviously miss handled or abused while in the model. Now that I have reached out to a technician with GE to try to get this repaired, I have been informed that because of the age of my unit, that it is not under warranty and I will have to pay for this repair. Even though I was assured many times by the new home company that swapping my brand new unit with the unit from the model would not cause any warranty issues. Again, I just wish that the new home company did the right thing here and was willing to swap out this old unit, for a brand new one as I originally paid for. There have been numerous other issues with the house, as well as promises from the builder that are still outstanding close to six months later. I rarely like to leave bad reviews on anything, but it feels like I got the bare minimum when it came to everything with this experience, and now it seems there is an unwillingness to resolve and do the right thing to make things right for me. It would be hard for me to recommend the new home company to anybody, because I really feel like I got the short end of the stick on so much here. If anybody does review this, I would really appreciate your company doing the right thing, and swapping out this old, broken washer and dryer with a new one. That’s what I originally paid for, that’s what I would like.
Gilbert, on Dec 17, 2021
[name removed] and [name removed] have been amazing!
Chandler, on Dec 16, 2021
My cooktop still gas a burner that isnt working.. ATR has come out 3-4 times and each time it is a different person and the person before them ordered a part that didn't fix the problem… and a few times i have taken off work for ATR to no show me… that is frustrating to me! I am not a complainer… but come on!
Gilbert, on Dec 09, 2021
My customer care service has been great! Deanna checks in and follows up to see if everything is going smoothly and handles whatever glitches may come up - and quickly!!
Gilbert, on Dec 09, 2021
I have been delighted by my warranty service/customer care experience. My newly built home hand some minor workmanship issues that required rework. My service agent Deanna Fero has done an excellent job listening to my needs, scheduling trades to perform the work in the most time efficient manner around my availability. She listens to my concerns and follows up to ensure I’m satisfied with the results of work performed on my home. Most companies promote their great customer service yet fall short in action that proves it. TNHC has demonstrated true customer service by the actions I have observed as the customer.
Gilbert, on Sep 29, 2021
[name removed] has been very responsive to the few issues we have. The follow up has been excellent too. She always makes sure everything has been down to our satisfaction.
Gilbert, on Sep 10, 2021
[name removed] happy with having to deal with appliance manufacturers. Our dishwasher broke within 30 days after close. I'm still dealing with replacements. Also, some of the textures on the walls was applied too thick, leaving large bumps, etc.
Gilbert, on Aug 02, 2021
I feel the staff has been so good to me. I appreciate everyone's help. It has been truly a blessing to be taken care of. Thank each and everyone of you.
Gilbert, on Jul 25, 2021
Very personalized, friendly, and I feel like they have my best interest at all times
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Gilbert, on Jul 02, 2024
Website/customer service not easy to access for information.
Gilbert, on Jun 04, 2024
Our experience with New [name removed] Co has been so amazing. My daughter and I were in a position where we chose to start our lives over. New [name removed] Co could not have been more helpful, from start to finish. I'm so grateful I purchase a home through New [name removed] Co., by doing so it gave me that much less to be concerned about.
Gilbert, on May 15, 2024
Wonderful experience and any issue that has come up, [name removed] is on it!
Gilbert, on May 08, 2024
[name removed] and his team were fantastic. Buying a new home and dealing with the punch list type items are never fun. [name removed] made it stress free and is always willing to assist with anything. Great job on hiring the right people to help run your company. It's hard to find good people these days. Do everything you can to retain guys like [name removed].
Gilbert, on Jan 04, 2024
The quality of construction was well below expectations.
Gilbert, on Jul 31, 2023
Sales experience was great. Quality of the workmanship was less than expected. It took way too long to get items fixed after taking possession.
Gilbert, on Jul 14, 2023
Our condo is great. The allotment for guest parking in the community falls short of what is needed in reality.
Gilbert, on Jun 16, 2023
There are several outstanding items that still need to be remediated.
Gilbert, on Mar 27, 2023
We were not told about the importance of water softening, which has led to issues. Many defects in the home remain unaddressed. The front of the home remains unfinished nearly a year later after the sidewalk was fixed. Lack of flexibility in the defects and correcting them for us
Gilbert, on Feb 15, 2023
There have been several outstanding items that are still waiting to be fixed.
Gilbert, on Dec 30, 2021
The company has been great. It’s the quality of the home and contractors I was disappointed in. The staff have all been wonderful and helpful the whole way thru.
Gilbert, on Oct 25, 2021
I like the fact that I could call someone at the New Home company if there was anything wrong with my house