Top Homebuilder Ratings & Reviews

New Home Co.

Centella @ Estrella

15 Homeowner Reviews Completed Jun 2023 - Dec 2024

Overall Satisfaction

4.5
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

3.7

Construction Experience

5.0

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.5

Community Profile

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Goodyear, AZ, on Jul 23, 2023

Friendly staff, [name removed] and the team were very professional and responded quickly from the first day to the closing day.

5.0
Verified Homeowner
Goodyear, on Feb 15, 2024

1 year warranty

4.7
Verified Homeowner
Goodyear, on May 16, 2024

Structural integrity/materials very good. The appliances are low end. Very disappointed in window quality and cultured marble counter tops.

4.2
Verified Homeowner
Goodyear, on Mar 26, 2023

I really liked the customer service. Anthony was great to work with and an awesome guy he helped us out so much! We had a lot of issues moving in to a brand new home and still having little issues but he helps in every way he can and always on top of things. Overall had a pretty good experience with them??

5.0
Verified Homeowner
Goodyear, AZ, on Feb 25, 2023

I was an easy process, and when we moved in Anthony was very helpful!

4.9
Verified Homeowner
Goodyear, on Mar 02, 2024

Your staff [name removed] has been very prompt in responding to my inquiry

4.7
Verified Homeowner
Goodyear, AZ, on Jan 01, 2023

Quick move-in was a big thing for us since we are moving from a different state, and TNHC provided that easy fast transaction. There are some minor flaws of the house when we moved in, but everything was taken care of by the ff. people: [name removed], [name removed], [name removed]([name removed]), [name removed] and [name removed].

5.0
Verified Homeowner
Goodyear, on Jan 16, 2023

We very much appreciate the hard work and fast responses we have been getting to fix our roof tiles and other things. The customer care has been great.

4.7
Verified Homeowner
Goodyear, on Sep 02, 2023

[name removed] is what customer service is all about. My questions big or small, repairs, and house appointments are being taken care of easily with him. That’s what customer service is about for me.

3.9
Verified Homeowner
Goodyear, on Oct 09, 2022

The longer I live in this house the more broken cabinets/fixtures I find! I regret buying from this building company

1.2
Verified Homeowner
Goodyear, AZ, on Dec 08, 2022

Everything went well. Everything that needed to be fixed was fixed. Just a few things I would recommend for the company. They should install some sort of shower stop so glass door to the shower doesn’t hit the wall. Also they installed a wall thing that let you out cords down the wall but no outlet was installed next to it so there is no point in even having it. I have to get an outlet installed myself now. Also our plants were stomped on all over by the builders builders building houses next to us so all my front yard plants are dead. Customer service was great everything I needed Anthony was awesome. Still need a few things fixed but other than that great company to work with. Diane was also very helpful helped me get things going with things that needed fixing. Would definitely recommend

4.9
Verified Homeowner
Goodyear, on Jul 05, 2023

Attentiveness and response. Our home has had very little kinks to work out.

4.8
Verified Homeowner
Goodyear, on Sep 23, 2022

Britanny did the Best job and she deserves all credit. all other crew were very cooperative and helpful.

5.0
Verified Homeowner
Goodyear, on Mar 03, 2023

Great community. Great people especially [name removed] and [name removed]. they are awesome people.

5.0
Verified Homeowner
Goodyear, AZ, on Sep 27, 2022

Everything was very smooth and not too time consuming.

4.8
Verified Homeowner
Goodyear, on Jun 24, 2022

[name removed] has been amazing at answering all questions and solving any problems.

5.0
Verified Homeowner
Goodyear, AZ, on Sep 01, 2022

Brittany Hislop was amazing

4.9
Verified Homeowner
Goodyear, on Apr 22, 2022

Any issues have been handled promptly.

5.0
Verified Homeowner
Goodyear, AZ, on Aug 12, 2022

Brittany Hislop was the best part of our purchasing experience. She was always available and went above and beyond when needed.

5.0
Verified Homeowner
Goodyear, AZ, on Apr 29, 2022

Timeline from date of purchase to move in due to covid

4.9
Verified Homeowner
Goodyear, on Feb 18, 2022

Immediate and prompt response from all involved in the warranty service and customer care department.

5.0
Verified Homeowner
Goodyear, on Dec 29, 2021

Nothing, I am please with everything so far

5.0
Verified Homeowner
Goodyear, AZ, on Mar 13, 2022

The wait was well worth it

5.0
Verified Homeowner
Goodyear, on Nov 17, 2021

I disliked the fact that the house was not built to my expectations. Major issues with poor quality of workmanship. They replace a couple of pieces of floor and they made more damages than fixes. The baseboards were taken off to replace the damaged pieces of floor. Then they installed back the baseboards they damaged the wall and baseboards. I’m scared to even make another claim in fear of having the workers make it worst than it already is.

2.7
Verified Homeowner
Goodyear, AZ, on Jan 11, 2022

I didn't have any issues. Brittany from the front office was amazing with communicating with me throughout the process. Even if I wasn't able to come and see the home, she was able to communicate with me frequently and often sent photos of the progress of the home. Since, Diane has been a great help with any of our needs since moving in.

4.9
Verified Homeowner
Goodyear, AZ, on Oct 22, 2021

Both [name removed] and [name removed] were incredibly helpful throughout the process. Both greeted my wife and I with passion, dignity, and respect. We were given timely updates and communication at any point for any reason was on point. The only exception throughout the process, which I did convey to [name removed] was the New [name removed] Company’s preferred lenders - which has nothing to do with the New [name removed] Company whatsoever. As a result, we sought our own lender, and were more than happy with that process.

5.0
Verified Homeowner
Goodyear, on Nov 09, 2021

Roofing tiles are not covered officially due to dust storms and such however, the company did cover it.

5.0
Verified Homeowner
Goodyear, AZ, on Jun 13, 2021

My entire experience was completely satisfactory!

5.0
Verified Homeowner
Goodyear, on Oct 12, 2021

Everyone has been very responsive. And taken care of everything right away. We are very pleased with our home.

5.0
Verified Homeowner
Goodyear, on Apr 25, 2021

They are right on top of things...in responding, scheduling, repairing, and communicating too!

5.0
Verified Homeowner
Goodyear, AZ, on Jan 14, 2021

Friendly and helpful, construction staff were extremely helpful and detailed

5.0
Verified Homeowner
Goodyear, AZ, on Jan 13, 2021

Brittany was great, she very professional and the process was very smooth.

5.0
Verified Homeowner
Goodyear, AZ, on Dec 24, 2020

Everyone was really nice. They made sure that we were happy with the finished product.

4.7
Verified Homeowner
Goodyear, AZ, on Dec 19, 2020

Every representative of the New [name removed] Co from start to finish was wonderful, attentive, and helpful!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Goodyear, AZ, on Jul 23, 2023

Friendly staff, [name removed] and the team were very professional and responded quickly from the first day to the closing day.

5.0
Verified Homeowner
Goodyear, AZ, on Feb 25, 2023

I was an easy process, and when we moved in Anthony was very helpful!

4.9
Verified Homeowner
Goodyear, AZ, on Jan 01, 2023

Quick move-in was a big thing for us since we are moving from a different state, and TNHC provided that easy fast transaction. There are some minor flaws of the house when we moved in, but everything was taken care of by the ff. people: [name removed], [name removed], [name removed]([name removed]), [name removed] and [name removed].

5.0
Verified Homeowner
Goodyear, AZ, on Dec 08, 2022

Everything went well. Everything that needed to be fixed was fixed. Just a few things I would recommend for the company. They should install some sort of shower stop so glass door to the shower doesn’t hit the wall. Also they installed a wall thing that let you out cords down the wall but no outlet was installed next to it so there is no point in even having it. I have to get an outlet installed myself now. Also our plants were stomped on all over by the builders builders building houses next to us so all my front yard plants are dead. Customer service was great everything I needed Anthony was awesome. Still need a few things fixed but other than that great company to work with. Diane was also very helpful helped me get things going with things that needed fixing. Would definitely recommend

4.9
Verified Homeowner
Goodyear, AZ, on Sep 27, 2022

Everything was very smooth and not too time consuming.

4.8
Verified Homeowner
Goodyear, AZ, on Sep 01, 2022

Brittany Hislop was amazing

4.9
Verified Homeowner
Goodyear, AZ, on Aug 12, 2022

Brittany Hislop was the best part of our purchasing experience. She was always available and went above and beyond when needed.

5.0
Verified Homeowner
Goodyear, AZ, on Apr 29, 2022

Timeline from date of purchase to move in due to covid

4.9
Verified Homeowner
Goodyear, AZ, on Mar 13, 2022

The wait was well worth it

5.0
Verified Homeowner
Goodyear, AZ, on Jan 11, 2022

I didn't have any issues. Brittany from the front office was amazing with communicating with me throughout the process. Even if I wasn't able to come and see the home, she was able to communicate with me frequently and often sent photos of the progress of the home. Since, Diane has been a great help with any of our needs since moving in.

4.9
Verified Homeowner
Goodyear, AZ, on Oct 22, 2021

Both [name removed] and [name removed] were incredibly helpful throughout the process. Both greeted my wife and I with passion, dignity, and respect. We were given timely updates and communication at any point for any reason was on point. The only exception throughout the process, which I did convey to [name removed] was the New [name removed] Company’s preferred lenders - which has nothing to do with the New [name removed] Company whatsoever. As a result, we sought our own lender, and were more than happy with that process.

5.0
Verified Homeowner
Goodyear, AZ, on Jun 13, 2021

My entire experience was completely satisfactory!

5.0
Verified Homeowner
Goodyear, AZ, on Jan 14, 2021

Friendly and helpful, construction staff were extremely helpful and detailed

5.0
Verified Homeowner
Goodyear, AZ, on Jan 13, 2021

Brittany was great, she very professional and the process was very smooth.

5.0
Verified Homeowner
Goodyear, AZ, on Dec 24, 2020

Everyone was really nice. They made sure that we were happy with the finished product.

4.7
Verified Homeowner
Goodyear, AZ, on Dec 19, 2020

Every representative of the New [name removed] Co from start to finish was wonderful, attentive, and helpful!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Goodyear, on Feb 15, 2024

1 year warranty

4.7
Verified Homeowner
Goodyear, on Mar 26, 2023

I really liked the customer service. Anthony was great to work with and an awesome guy he helped us out so much! We had a lot of issues moving in to a brand new home and still having little issues but he helps in every way he can and always on top of things. Overall had a pretty good experience with them??

5.0
Verified Homeowner
Goodyear, on Jan 16, 2023

We very much appreciate the hard work and fast responses we have been getting to fix our roof tiles and other things. The customer care has been great.

4.7
Verified Homeowner
Goodyear, on Oct 09, 2022

The longer I live in this house the more broken cabinets/fixtures I find! I regret buying from this building company

1.2
Verified Homeowner
Goodyear, on Sep 23, 2022

Britanny did the Best job and she deserves all credit. all other crew were very cooperative and helpful.

5.0
Verified Homeowner
Goodyear, on Jun 24, 2022

[name removed] has been amazing at answering all questions and solving any problems.

5.0
Verified Homeowner
Goodyear, on Apr 22, 2022

Any issues have been handled promptly.

5.0
Verified Homeowner
Goodyear, on Feb 18, 2022

Immediate and prompt response from all involved in the warranty service and customer care department.

5.0
Verified Homeowner
Goodyear, on Dec 29, 2021

Nothing, I am please with everything so far

5.0
Verified Homeowner
Goodyear, on Nov 17, 2021

I disliked the fact that the house was not built to my expectations. Major issues with poor quality of workmanship. They replace a couple of pieces of floor and they made more damages than fixes. The baseboards were taken off to replace the damaged pieces of floor. Then they installed back the baseboards they damaged the wall and baseboards. I’m scared to even make another claim in fear of having the workers make it worst than it already is.

2.7
Verified Homeowner
Goodyear, on Nov 09, 2021

Roofing tiles are not covered officially due to dust storms and such however, the company did cover it.

5.0
Verified Homeowner
Goodyear, on Oct 12, 2021

Everyone has been very responsive. And taken care of everything right away. We are very pleased with our home.

5.0
Verified Homeowner
Goodyear, on Apr 25, 2021

They are right on top of things...in responding, scheduling, repairing, and communicating too!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Goodyear, on May 16, 2024

Structural integrity/materials very good. The appliances are low end. Very disappointed in window quality and cultured marble counter tops.

4.2
Verified Homeowner
Goodyear, on Mar 02, 2024

Your staff [name removed] has been very prompt in responding to my inquiry

4.7
Verified Homeowner
Goodyear, on Sep 02, 2023

[name removed] is what customer service is all about. My questions big or small, repairs, and house appointments are being taken care of easily with him. That’s what customer service is about for me.

3.9
Verified Homeowner
Goodyear, on Jul 05, 2023

Attentiveness and response. Our home has had very little kinks to work out.

4.8
Verified Homeowner
Goodyear, on Mar 03, 2023

Great community. Great people especially [name removed] and [name removed]. they are awesome people.

5.0
Verified Homeowner