Overall Satisfaction
Community Profile
We are New Home Co. We
believe a home isn’t new because of when it is built, but how it is built. A
home is only as new as the ideas and innovations that live there. We are
passionate about delivering on the promise of new with every home we design and
build.
Our new homes artfully blend
timeless style and innovative design. A modern way of life with more
connectivity and sustainability for smarter and healthier ways to live.
Inspired design and choice help to personalize each home with curated design
packages that offer a flexible range of styles and costs. Our award-winning
sales team is here to help every step of the way with more transparency and
trust.
We have a new home for
everyone, at every stage of life, from suburban communities to urban villages
and residences. Every new home is a new beginning for all of us to start the
next chapter in our lives. Every new home is a new opportunity to make progress
on what it means to be new. We take pride in helping our homebuyers and our
industry move forward.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Aurora, on Feb 23, 2024
We liked the ability to customize a lot of features and the look/feel of the home. The final walk-thru process was a little frazzled from our perspective and caused major heartburn. The cabinetry needed some rework. The construction manager [name removed] and the warranty communication from [name removed] gave us a solid feeling we could cure any outstanding issues.
Aurora, on Feb 27, 2024
[name removed] and his team have been very responsive.
Aurora, CO, on Jun 09, 2024
smooth and seamless purchase experience, staff is very good and timely help. Post sale support
Aurora, on Feb 02, 2024
So far, the warranty service has been very responsive. I have gotten the quality of work I hoped for as well up to this point in the process.
Aurora, on Sep 06, 2023
Before actually closing on the home everyone was responsive and would reach out in a timely manner. During the initial walk through before closing there was still construction and scaffolding in the home. My independent inspector was unable to conduct an inspection due to the condition the home was in. On closing day appliances were missing, fridge was damaged and most importantly the home was not cleaned at ALL. There was construction dust every where on counters in the sinks, light fixtures, floors. The basement itself was filthy with caked mud and dust everywhere making it a useless area. A request was made to at least have the basement professionally cleaned, but due to no response I had to complete this task out of my own pocket. It took 6 months for me to receive the [name removed] dishwasher due to it simply not being ordered when the home was being built. It took the same amount of time to receive our mini fridge that was included with the 3rd floor option. While waiting for these appliances I had to reach out for updates instead of getting a simple email with a status. On closing day the sales person in the office had no idea that I was closing and didn't know where the keys to the home were. For the amount of money that I paid for the home I expected a more polished delivery and hand over.
Aurora, on Jan 31, 2024
I’m very satisfied with my home warranty and also great customer service. The warranty guy [name removed] is super sweet men. So I’m very strongly agree with everything with Painted Prare community it’s excellent.
Aurora, CO, on Nov 28, 2023
I liked the attention and responsiveness from the Customer Care reps
Aurora, on Jan 16, 2024
They have been very prompt and also proactivein providing the services and esuring everything is right.
Aurora, CO, on Nov 02, 2023
The company has been extremely responsive to our requests to fix things that we identified during the walk-through.
Aurora, on Jan 16, 2024
Very responsive and always quick to set up appointments for fixes when needed.
Aurora, on Sep 30, 2023
I have disliked the inconsistency of sub contracted people that come out to do warranty service work. There has been so many different people that the work and the outcome has varied. On the other hand, I have liked that the new warranty person [name removed] has been very accommodating and helpful when it comes to work orders and days. He is willing to go the extra mile to help when needed.
Aurora, CO, on Oct 12, 2023
Things were not fully finished at time of closing. Then we’ve been ignored
Aurora, CO, on Sep 13, 2023
The primary challenges and dislikes we have had are related to the sloppy paint job inside and outside the home . The quality of the painting of the doors has also been inconsistent . All other trades have done a wonderful job .
Aurora, on Sep 29, 2023
[name removed] and his team were very responsive and quick to get the work coordinated and completed. I have 0 complaints or dislikes. [name removed] was really nice, worked with me with whatever issues or concerns I had ad ever once said that he couldnt do anything. Great team!
Aurora, CO, on Sep 02, 2023
[name removed] provide a great buying experience and helped us the entire way. The builders also took great pride in their work which made me feel confident in the quality of the home.
Aurora, on Sep 29, 2023
[name removed], [name removed], and [name removed] have all been amazing. Very attentive when we need and things get done within a reasonable time.
Aurora, on May 28, 2023
At the start it was slow but I'm hoping the new company works well.
Aurora, CO, on Aug 03, 2023
What I loved most was the attentive, professional approach from [name removed]. We could have bought from many other builders in any part of Denver. We didn’t choose Painted Prairie out of need for location. We chose Painted Prairie and Epic because if [name removed]. I talked to many other builders, NONE of them were [name removed]’s caliber. Their homes were attractive and honestly, ones I would have considered. But I didn’t. That’s because of [name removed].
Aurora, on May 23, 2023
I'm looking forward to my trades day. Thanks to [name removed] for scheduling and picking up where things left off
Aurora, CO, on Apr 23, 2023
The end rush to finish on a time. The end result is over all a good quality home but there were lots of details that were rushed or done backwards or that need to be redone. Also, I think that the turnover rate of employees while the home was being built compromised the quality of work.
Aurora, on Feb 02, 2023
It’s taken so long to just be scheduled. One person says something is included in what should be warranty and others disagree. I feel like no one wants to take responsibility for the issues and it’s a merry go round.
Aurora, CO, on Feb 21, 2023
I felt the team tried there best to keep me current on the building situation.
Aurora, CO, on Jan 23, 2023
[name removed] and [name removed] are awesome! Any concerns they will address in a timely manner!! [name removed] is such a great individual and knowledgeable
Aurora, CO, on Nov 22, 2022
I understand certain covid situations caused extensions - but after closing I had a list of 10-15 things that were supposed to be addressed prior to closing. And now - 5 weeks after closing there are still issues that are being addressed. I somewhat feel like once closing occurred I was just a nuisance.
Aurora, on Nov 26, 2022
The customer service is excellent right from signing the home to closing the home
Aurora, CO, on Sep 22, 2022
On the front end, I had a great experience working with [name removed]. She was wonderful to work with throughout the home buying process. Very knowledge and thorough. On the back end, I had a great experience working with Nic and [name removed], and [name removed] with home warranty. I disliked having to close on my home without a complete home, and feel like it has been difficult at times to make sure these projects get completed. I am still waiting on some of these projects to get done and have to check in with the Epic team regularly. I do really enjoy working with Nic, [name removed], and [name removed] and understand that they have a lot on their plates. Throughout the design process, and especially working with AFI and [name removed], I felt like I had to double and triple check their work as their was often a mistake. I was very disappointed when the appliances I ordered were discontinued, but no one from [name removed] told us this until it was time for the appliances to be delivered near closing. We cannot close with appliances and had to cancel our appliances with [name removed] and purchase them on our own. [name removed] at [name removed] was one of the worst people I've ever worked with in customer service.
Aurora, CO, on Jul 25, 2022
Likes: 1. Excellent communication from the date of signing the contract to closing 2. [name removed] is knowledgeable with home building process Dislike 1. It took 16 months to complete the home building which is really delayed in my case
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Aurora, CO, on Jun 09, 2024
smooth and seamless purchase experience, staff is very good and timely help. Post sale support
Aurora, CO, on Nov 28, 2023
I liked the attention and responsiveness from the Customer Care reps
Aurora, CO, on Nov 02, 2023
The company has been extremely responsive to our requests to fix things that we identified during the walk-through.
Aurora, CO, on Oct 12, 2023
Things were not fully finished at time of closing. Then we’ve been ignored
Aurora, CO, on Sep 13, 2023
The primary challenges and dislikes we have had are related to the sloppy paint job inside and outside the home . The quality of the painting of the doors has also been inconsistent . All other trades have done a wonderful job .
Aurora, CO, on Sep 02, 2023
[name removed] provide a great buying experience and helped us the entire way. The builders also took great pride in their work which made me feel confident in the quality of the home.
Aurora, CO, on Aug 03, 2023
What I loved most was the attentive, professional approach from [name removed]. We could have bought from many other builders in any part of Denver. We didn’t choose Painted Prairie out of need for location. We chose Painted Prairie and Epic because if [name removed]. I talked to many other builders, NONE of them were [name removed]’s caliber. Their homes were attractive and honestly, ones I would have considered. But I didn’t. That’s because of [name removed].
Aurora, CO, on Apr 23, 2023
The end rush to finish on a time. The end result is over all a good quality home but there were lots of details that were rushed or done backwards or that need to be redone. Also, I think that the turnover rate of employees while the home was being built compromised the quality of work.
Aurora, CO, on Feb 21, 2023
I felt the team tried there best to keep me current on the building situation.
Aurora, CO, on Jan 23, 2023
[name removed] and [name removed] are awesome! Any concerns they will address in a timely manner!! [name removed] is such a great individual and knowledgeable
Aurora, CO, on Nov 22, 2022
I understand certain covid situations caused extensions - but after closing I had a list of 10-15 things that were supposed to be addressed prior to closing. And now - 5 weeks after closing there are still issues that are being addressed. I somewhat feel like once closing occurred I was just a nuisance.
Aurora, CO, on Sep 22, 2022
On the front end, I had a great experience working with [name removed]. She was wonderful to work with throughout the home buying process. Very knowledge and thorough. On the back end, I had a great experience working with Nic and [name removed], and [name removed] with home warranty. I disliked having to close on my home without a complete home, and feel like it has been difficult at times to make sure these projects get completed. I am still waiting on some of these projects to get done and have to check in with the Epic team regularly. I do really enjoy working with Nic, [name removed], and [name removed] and understand that they have a lot on their plates. Throughout the design process, and especially working with AFI and [name removed], I felt like I had to double and triple check their work as their was often a mistake. I was very disappointed when the appliances I ordered were discontinued, but no one from [name removed] told us this until it was time for the appliances to be delivered near closing. We cannot close with appliances and had to cancel our appliances with [name removed] and purchase them on our own. [name removed] at [name removed] was one of the worst people I've ever worked with in customer service.
Aurora, CO, on Jul 25, 2022
Likes: 1. Excellent communication from the date of signing the contract to closing 2. [name removed] is knowledgeable with home building process Dislike 1. It took 16 months to complete the home building which is really delayed in my case
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Aurora, on Feb 27, 2024
[name removed] and his team have been very responsive.
Aurora, on Feb 02, 2024
So far, the warranty service has been very responsive. I have gotten the quality of work I hoped for as well up to this point in the process.
Aurora, on Jan 31, 2024
I’m very satisfied with my home warranty and also great customer service. The warranty guy [name removed] is super sweet men. So I’m very strongly agree with everything with Painted Prare community it’s excellent.
Aurora, on Jan 16, 2024
They have been very prompt and also proactivein providing the services and esuring everything is right.
Aurora, on Jan 16, 2024
Very responsive and always quick to set up appointments for fixes when needed.
Aurora, on Sep 30, 2023
I have disliked the inconsistency of sub contracted people that come out to do warranty service work. There has been so many different people that the work and the outcome has varied. On the other hand, I have liked that the new warranty person [name removed] has been very accommodating and helpful when it comes to work orders and days. He is willing to go the extra mile to help when needed.
Aurora, on Sep 29, 2023
[name removed] and his team were very responsive and quick to get the work coordinated and completed. I have 0 complaints or dislikes. [name removed] was really nice, worked with me with whatever issues or concerns I had ad ever once said that he couldnt do anything. Great team!
Aurora, on Sep 29, 2023
[name removed], [name removed], and [name removed] have all been amazing. Very attentive when we need and things get done within a reasonable time.
Aurora, on May 28, 2023
At the start it was slow but I'm hoping the new company works well.
Aurora, on May 23, 2023
I'm looking forward to my trades day. Thanks to [name removed] for scheduling and picking up where things left off
Aurora, on Feb 02, 2023
It’s taken so long to just be scheduled. One person says something is included in what should be warranty and others disagree. I feel like no one wants to take responsibility for the issues and it’s a merry go round.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Aurora, on Feb 23, 2024
We liked the ability to customize a lot of features and the look/feel of the home. The final walk-thru process was a little frazzled from our perspective and caused major heartburn. The cabinetry needed some rework. The construction manager [name removed] and the warranty communication from [name removed] gave us a solid feeling we could cure any outstanding issues.
Aurora, on Sep 06, 2023
Before actually closing on the home everyone was responsive and would reach out in a timely manner. During the initial walk through before closing there was still construction and scaffolding in the home. My independent inspector was unable to conduct an inspection due to the condition the home was in. On closing day appliances were missing, fridge was damaged and most importantly the home was not cleaned at ALL. There was construction dust every where on counters in the sinks, light fixtures, floors. The basement itself was filthy with caked mud and dust everywhere making it a useless area. A request was made to at least have the basement professionally cleaned, but due to no response I had to complete this task out of my own pocket. It took 6 months for me to receive the [name removed] dishwasher due to it simply not being ordered when the home was being built. It took the same amount of time to receive our mini fridge that was included with the 3rd floor option. While waiting for these appliances I had to reach out for updates instead of getting a simple email with a status. On closing day the sales person in the office had no idea that I was closing and didn't know where the keys to the home were. For the amount of money that I paid for the home I expected a more polished delivery and hand over.