Overall Satisfaction
Community Profile
We are New Home Co. We
believe a home isn’t new because of when it is built, but how it is built. A
home is only as new as the ideas and innovations that live there. We are
passionate about delivering on the promise of new with every home we design and
build.
Our new homes artfully blend
timeless style and innovative design. A modern way of life with more
connectivity and sustainability for smarter and healthier ways to live.
Inspired design and choice help to personalize each home with curated design
packages that offer a flexible range of styles and costs. Our award-winning
sales team is here to help every step of the way with more transparency and
trust.
We have a new home for
everyone, at every stage of life, from suburban communities to urban villages
and residences. Every new home is a new beginning for all of us to start the
next chapter in our lives. Every new home is a new opportunity to make progress
on what it means to be new. We take pride in helping our homebuyers and our
industry move forward.
Driving Directions
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Tigard, on Oct 07, 2025
I sent an email for 1 year review but no one replied. I dont know how to handle the next steps
Tigard, on Oct 09, 2025
The sales team and service representatives are top notch. As a home owner, they continue to be friendly and helpful.
Tigard, OR, on Oct 17, 2025
Everyone was very easy to work with and has addressed any concerns promptly.
Tigard, on Jul 19, 2025
[name removed] has been fantastic!! When I first moved in, I had a great # of issues. [name removed] has been great and has addressed all my issues and even reminding me about things that need to happen.
Tigard, on Sep 12, 2025
[name removed] has been wonderful to work with. She has been extremely responsive, listened to our concerns and then went to work to make sure everything was as it needed to be. She coordinated subcontractors to return and fix/repair things for us, working with our busy schedules to ensure it fit the times we needed it to. She even offered to come clean up the paint off our floors herself, which is well above and beyond what she needed to do and so greatly appreciated!
Tigard, OR, on Oct 17, 2025
We had some issues getting an issue with the home resolved but they are being taken care of now
Tigard, on May 27, 2025
DISLIKE: I paid for a premium lot. When I moved in the lot was changed to be smaller due to utility box placed in middle of lot. After a lot of back/forth, I worked out a compromise through [name removed] VP Sales. [name removed] made the difference in the sale of my home, which we almost cancelled. LIKE: Working with [name removed] and [name removed], [name removed] has been terrific. Today, in [name removed]'s absence who is on vacation, [name removed] and [name removed] came from The Vineyard community and they were also amazing to work with.
Tigard, on Aug 31, 2025
I felt very listened to throughout this whole process, which made me feel very valued
Tigard, OR, on Oct 17, 2025
I liked the abundance of resources to speak to and the timely responses
Tigard, on Mar 01, 2025
We have really enjoyed working with [name removed], our customer care representative, as we coordinate scheduling repairs for our new home. She has been so personable and approachable, where we really do feel like she wants to do her best to hear and meet customer needs. She has been doing her best to coordinate timely repairs, so we have been appreciating that. However, the repairs themselves have been a hit or miss. Perhaps this pertains more to the contractors that New Home Co uses, as our experience with the various contractors, specifically for repairs have been sub par. While some of the repairs do get addressed, sometimes those attempts to repair end up causing other or more issues, which have been frustrating as the repair process is drawn out and/or not fixed. That's a lot of time and people coming in and out of our home. Thankfully, these issues have not been major functional ones, but they have been annoying and frustrating i.e. thumping/creaking floors when stepped upon in high traffic areas. Though they have tried to address and repair these issues, they continue to reappear in the same or other areas. Perhaps this is the expected quality and inevitable nature of these super quick new construction builds.
Tigard, on Apr 13, 2025
Everything is great from byilt quality and esthetic of the community. Only feedback woulf be there is no one where can have a dialogue with. Ex: How to get access to Pickleball court
Tigard, OR, on Oct 16, 2025
I liked my new home purchase experience from the first greeting with such friendly and professional agents all the way through move-in. They made themselves available to answer any questions that I had. The time line from contract to move-in went very smoothly. Thank you to the entire staff.
Tigard, on Feb 12, 2025
I disliked the lack of customizable options. I wasn't expecting to be able to change much, but a couple small things would have been nice.
Tigard, on Jan 24, 2025
I have appreciated how nice it is to work with [name removed]. Of course issues come up but having someone who is quick to respond is fabulous.
Tigard, OR, on Sep 07, 2025
Likes • [name removed] orientation: Very informative, real person walkthrough, chance to ask questions. • Proactive quality check: New [name removed] staff pointed out flaws before ownership, ensuring they were fixed. • Superintendent availability: Responsive and helpful for follow-up questions. • Selling agent: Personable, approachable, and made the process seamless. Dislikes • Mailbox keys: Delay of three weeks before receiving them; post office error, but New [name removed] should have provided keys on day one. • Inflexible finishes: Limited customization options; wished for more choice in finishes.
Tigard, on Dec 22, 2024
Problems throughout the Build were ultimately addressed, but avoidable problems ultimately cost New Home time and money
Tigard, on Dec 19, 2024
Problems arise but customer care has been addressing them.
Tigard, OR, on Jul 02, 2025
[name removed] was extremely helpful and always available to answer any questions I had. Once the house was ready to be moved in, [name removed] and [name removed] provided excellent support with any issues that we saw.
Tigard, on Dec 11, 2024
[name removed] has been TERRIFIC! However, she is the ONLY person handling all the warranty service/customer care and orientations. She really needs help!
Tigard, OR, on Jun 26, 2025
The process from having the feeling that I'd found my home to having keys went surprisingly fast and smooth. I had done my research, had my financials in order, and the rest they made smooth as butter.
Tigard, on Sep 20, 2024
Overall buying experience was smooth, thanks to [name removed]. :) Overall house is built solid, but there are so many things that can be improved for such high price range. The quality of the cabinets installed is very poor, some of the crooked ones needed fixing but they are still very poorly installed. At this price range cabinets still do not have soft close function which is unacceptable. The response to maintenance requests is slow. There is no good way to control air flow and temperature upstairs vs downstairs. The vents need to be more robust in design, if you close the vents downstairs to push the air upstairs, the vents make very loud noise which is annoying and I have seen other houses which are built better.
Tigard, OR, on Jun 05, 2025
I like how I was treated from the get go, very nice and professional. Helped me make the choice quickly.
Tigard, on Sep 11, 2024
Customer care has been coordinating with us to send out contractors to fix remaining repairs of the home, but unfortunately, some of the contractors, mainly the flooring people came unprepared (which caused us to reschedule several times) and there seemed to be a lack of communication and disorganization amongst them. Also, instead of resolution, each time a repair would cause other issues and would prolong the repair process. We have items remaining or new items because of these other issues caused by attempted repairs. We also felt like though some of the times we received prompt responses from customer care, at other times it would take longer than a week to hear back.
Tigard, OR, on May 30, 2025
[name removed] consistently provided updates on available homes. Her dedication to our search and move-in process exceeded our expectations. [name removed] conducted our new home walkthrough, thoughtfully addressing our feedback to ensure our long-term satisfaction. Our home's location is ideal, and we are confident in the high-quality craftsmanship that it features. We sincerely appreciate the service provided.
Tigard, OR, on May 30, 2025
I felt that everyone I worked with was very responsive, helpful, and friendly. My only negative experience was getting my loan approved through the builder's lender.
Tigard, OR, on Apr 30, 2025
The whole process was pretty smooth. Any issues, they addressed prior to move in. The move in did happen much quicker than we thought it would when we firs toured.
Tigard, OR, on Mar 30, 2025
The first person that we worked with, Tricia Epping, did not explain to us that we would need to use New Home Co. financing in order to qualify for any of the incentives. When we came back to make an offer with our pre-approval through another lender she was incredibly rude, insisting that she had told us and even accused us of lying. At that point we were so turned off that we decided not to purchase the home and began looking elsewhere. Ultimately the fact that we loved this house so much brought us back, and Shawn Meier was fantastic to work with. Ken the superintendent is also wonderful and Karen who did our walk-through with us was fantastic as well-they all made us feel very cared for and listened to our concerns/questions etc. Kimberly Liu at Universal Lending was great to work with however that experience left us frustrated as there was a severe lack of communication and explanation of things throughout the process. Once I called Kim and she stepped back in, things went very smooth. Overall as first time home buyers the New Home Co. has been fantastic and we are incredibly happy with our home.
Tigard, OR, on Dec 11, 2024
Great build quality.. excellent design. If we have to think about improving our process. I would hope for more extended sales office hours. More detailed information about the community.
Tigard, OR, on Nov 14, 2024
Carpet and some blemishes. Hopefully it will be resolved
Tigard, OR, on Oct 28, 2024
Easy to communicate with the team and inspection items were actioned super quickly.
Tigard, OR, on Sep 12, 2024
The staff at the model home are very friendly and accommodating. I had asked to be let into the home a few times before becoming the owner and each time they were very helpful. I appreciated the fast response to the home inspection report and at buyer orientation there was a list of everything that had been addressed and what was still to be done. Overall the entire team has been very responsive.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Tigard, OR, on Oct 17, 2025
Everyone was very easy to work with and has addressed any concerns promptly.
Tigard, OR, on Oct 17, 2025
We had some issues getting an issue with the home resolved but they are being taken care of now
Tigard, OR, on Oct 17, 2025
I liked the abundance of resources to speak to and the timely responses
Tigard, OR, on Oct 16, 2025
I liked my new home purchase experience from the first greeting with such friendly and professional agents all the way through move-in. They made themselves available to answer any questions that I had. The time line from contract to move-in went very smoothly. Thank you to the entire staff.
Tigard, OR, on Sep 07, 2025
Likes • [name removed] orientation: Very informative, real person walkthrough, chance to ask questions. • Proactive quality check: New [name removed] staff pointed out flaws before ownership, ensuring they were fixed. • Superintendent availability: Responsive and helpful for follow-up questions. • Selling agent: Personable, approachable, and made the process seamless. Dislikes • Mailbox keys: Delay of three weeks before receiving them; post office error, but New [name removed] should have provided keys on day one. • Inflexible finishes: Limited customization options; wished for more choice in finishes.
Tigard, OR, on Jul 02, 2025
[name removed] was extremely helpful and always available to answer any questions I had. Once the house was ready to be moved in, [name removed] and [name removed] provided excellent support with any issues that we saw.
Tigard, OR, on Jun 26, 2025
The process from having the feeling that I'd found my home to having keys went surprisingly fast and smooth. I had done my research, had my financials in order, and the rest they made smooth as butter.
Tigard, OR, on Jun 05, 2025
I like how I was treated from the get go, very nice and professional. Helped me make the choice quickly.
Tigard, OR, on May 30, 2025
[name removed] consistently provided updates on available homes. Her dedication to our search and move-in process exceeded our expectations. [name removed] conducted our new home walkthrough, thoughtfully addressing our feedback to ensure our long-term satisfaction. Our home's location is ideal, and we are confident in the high-quality craftsmanship that it features. We sincerely appreciate the service provided.
Tigard, OR, on May 30, 2025
I felt that everyone I worked with was very responsive, helpful, and friendly. My only negative experience was getting my loan approved through the builder's lender.
Tigard, OR, on Apr 30, 2025
The whole process was pretty smooth. Any issues, they addressed prior to move in. The move in did happen much quicker than we thought it would when we firs toured.
Tigard, OR, on Mar 30, 2025
The first person that we worked with, Tricia Epping, did not explain to us that we would need to use New Home Co. financing in order to qualify for any of the incentives. When we came back to make an offer with our pre-approval through another lender she was incredibly rude, insisting that she had told us and even accused us of lying. At that point we were so turned off that we decided not to purchase the home and began looking elsewhere. Ultimately the fact that we loved this house so much brought us back, and Shawn Meier was fantastic to work with. Ken the superintendent is also wonderful and Karen who did our walk-through with us was fantastic as well-they all made us feel very cared for and listened to our concerns/questions etc. Kimberly Liu at Universal Lending was great to work with however that experience left us frustrated as there was a severe lack of communication and explanation of things throughout the process. Once I called Kim and she stepped back in, things went very smooth. Overall as first time home buyers the New Home Co. has been fantastic and we are incredibly happy with our home.
Tigard, OR, on Dec 11, 2024
Great build quality.. excellent design. If we have to think about improving our process. I would hope for more extended sales office hours. More detailed information about the community.
Tigard, OR, on Nov 14, 2024
Carpet and some blemishes. Hopefully it will be resolved
Tigard, OR, on Oct 28, 2024
Easy to communicate with the team and inspection items were actioned super quickly.
Tigard, OR, on Sep 12, 2024
The staff at the model home are very friendly and accommodating. I had asked to be let into the home a few times before becoming the owner and each time they were very helpful. I appreciated the fast response to the home inspection report and at buyer orientation there was a list of everything that had been addressed and what was still to be done. Overall the entire team has been very responsive.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Tigard, on Oct 09, 2025
The sales team and service representatives are top notch. As a home owner, they continue to be friendly and helpful.
Tigard, on Sep 12, 2025
[name removed] has been wonderful to work with. She has been extremely responsive, listened to our concerns and then went to work to make sure everything was as it needed to be. She coordinated subcontractors to return and fix/repair things for us, working with our busy schedules to ensure it fit the times we needed it to. She even offered to come clean up the paint off our floors herself, which is well above and beyond what she needed to do and so greatly appreciated!
Tigard, on Aug 31, 2025
I felt very listened to throughout this whole process, which made me feel very valued
Tigard, on Apr 13, 2025
Everything is great from byilt quality and esthetic of the community. Only feedback woulf be there is no one where can have a dialogue with. Ex: How to get access to Pickleball court
Tigard, on Feb 12, 2025
I disliked the lack of customizable options. I wasn't expecting to be able to change much, but a couple small things would have been nice.
Tigard, on Jan 24, 2025
I have appreciated how nice it is to work with [name removed]. Of course issues come up but having someone who is quick to respond is fabulous.
Tigard, on Dec 22, 2024
Problems throughout the Build were ultimately addressed, but avoidable problems ultimately cost New Home time and money
Tigard, on Dec 19, 2024
Problems arise but customer care has been addressing them.
Tigard, on Dec 11, 2024
[name removed] has been TERRIFIC! However, she is the ONLY person handling all the warranty service/customer care and orientations. She really needs help!
Tigard, on Sep 20, 2024
Overall buying experience was smooth, thanks to [name removed]. :) Overall house is built solid, but there are so many things that can be improved for such high price range. The quality of the cabinets installed is very poor, some of the crooked ones needed fixing but they are still very poorly installed. At this price range cabinets still do not have soft close function which is unacceptable. The response to maintenance requests is slow. There is no good way to control air flow and temperature upstairs vs downstairs. The vents need to be more robust in design, if you close the vents downstairs to push the air upstairs, the vents make very loud noise which is annoying and I have seen other houses which are built better.
Tigard, on Sep 11, 2024
Customer care has been coordinating with us to send out contractors to fix remaining repairs of the home, but unfortunately, some of the contractors, mainly the flooring people came unprepared (which caused us to reschedule several times) and there seemed to be a lack of communication and disorganization amongst them. Also, instead of resolution, each time a repair would cause other issues and would prolong the repair process. We have items remaining or new items because of these other issues caused by attempted repairs. We also felt like though some of the times we received prompt responses from customer care, at other times it would take longer than a week to hear back.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Tigard, on Oct 07, 2025
I sent an email for 1 year review but no one replied. I dont know how to handle the next steps
Tigard, on Jul 19, 2025
[name removed] has been fantastic!! When I first moved in, I had a great # of issues. [name removed] has been great and has addressed all my issues and even reminding me about things that need to happen.
Tigard, on May 27, 2025
DISLIKE: I paid for a premium lot. When I moved in the lot was changed to be smaller due to utility box placed in middle of lot. After a lot of back/forth, I worked out a compromise through [name removed] VP Sales. [name removed] made the difference in the sale of my home, which we almost cancelled. LIKE: Working with [name removed] and [name removed], [name removed] has been terrific. Today, in [name removed]'s absence who is on vacation, [name removed] and [name removed] came from The Vineyard community and they were also amazing to work with.
Tigard, on Mar 01, 2025
We have really enjoyed working with [name removed], our customer care representative, as we coordinate scheduling repairs for our new home. She has been so personable and approachable, where we really do feel like she wants to do her best to hear and meet customer needs. She has been doing her best to coordinate timely repairs, so we have been appreciating that. However, the repairs themselves have been a hit or miss. Perhaps this pertains more to the contractors that New Home Co uses, as our experience with the various contractors, specifically for repairs have been sub par. While some of the repairs do get addressed, sometimes those attempts to repair end up causing other or more issues, which have been frustrating as the repair process is drawn out and/or not fixed. That's a lot of time and people coming in and out of our home. Thankfully, these issues have not been major functional ones, but they have been annoying and frustrating i.e. thumping/creaking floors when stepped upon in high traffic areas. Though they have tried to address and repair these issues, they continue to reappear in the same or other areas. Perhaps this is the expected quality and inevitable nature of these super quick new construction builds.