Top Homebuilder Ratings & Reviews

New Home Co.

Copper Falls

35 Homeowner Reviews Completed May 2024 - Dec 2024

New Home Co. << Arizona

Overall Satisfaction

4.8
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.9

Installation & Workmanship

4.7

Community Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Buckeye, on Nov 06, 2024

I have appreciated bring reached out to in regards to if we need anything

5.0
Verified Homeowner
Buckeye, AZ, on Dec 07, 2024

All staff were responsive, helpful, and friendly. All issues identified at blue tape walkthrough were resolved by closing. One issue identified at closing walkthrough was resolved same day.

4.9
Verified Homeowner
Buckeye, on Oct 21, 2024

[Translated from ES] They are very attentive

5.0
Verified Homeowner
Buckeye, AZ, on Nov 30, 2024

We are happy with our home, we are very disappointed in the way we were treated once we moved in,, First day of moving,, my wife notices she can’t turn on the washer,, 3 seconds and it would just die,, we called [name removed] our sales rep for new home and told her,, She wanted us to call the customer hotline or whatever it is,, we are like,, we haven’t even finished moving into our house yet,, and you are already telling us,, there’s nothing you can do??!!! Well, she did call someone to come out and look,, According to the superintendent,, everything was checked,, however, when they came to look at the washer,, the wires were connected wrong,, Therefore,, there’s no way, it was checked or passed and inspection, when the wires were completely wrong,, the wires right and the washer worked,,, Now my wife can do a load of laundry,, not dirty laundry but linens that we were using to move Now,, the washer won’t stop washing,,, new issue The washer will wash for 15-minutes to nonstop 24 hours,, we called again,,, They came out again,,, and then they found out the timer was not working or broken,,, takes a week to order it and get it,, Now our washer is working properly,, but we have asked to come calibrate our water heater,, I like hot showers,, they came. But still my water temp is not right,, I have to jump out of my shower because the water is too cold or,, at least not hot enough!! And one more thing,, When we looked at the us home We were told it would come with blinds,, To this day No one,, answers when our agent tries to get a hold of someone,, [name removed],, has now gone completely silent to our agent!! We are happy with our purchase,, We are not happy at all with everything that has happened once we signed and you hit your money!! It’s a lot to write on this evaluation or email Please call me so I may explain myself properly My name [name removed] My number (602)618-9816

3.8
Verified Homeowner
Buckeye, on Oct 17, 2024

the warranty service/customer care has been AMAZING

5.0
Verified Homeowner
Buckeye, AZ, on Nov 11, 2024

Nothing

5.0
Verified Homeowner
Buckeye, on Sep 23, 2024

Service has been great!

5.0
Verified Homeowner
Buckeye, AZ, on Oct 19, 2024

easy to work with bank agent

4.5
Verified Homeowner
Buckeye, AZ, on Sep 11, 2024

it was excellent from sales down to my construction team

5.0
Verified Homeowner
Buckeye, on Sep 16, 2024

Warranty experience have been great. All issue was fixed on a timely manor

5.0
Verified Homeowner
Buckeye, on Aug 29, 2024

The home warranty service is great I need to have my air conditioner replace only after 3 months

5.0
Verified Homeowner
Buckeye, AZ, on Sep 02, 2024

Liked every step

4.7
Verified Homeowner
Buckeye, AZ, on Aug 29, 2024

Que Todo estuvo muy bien explicado desde el principio

5.0
Verified Homeowner
Buckeye, AZ, on Aug 21, 2024

Family oriented team

5.0
Verified Homeowner
Buckeye, AZ, on Aug 12, 2024

the entire process was fast and smooth made it easier for us

5.0
Verified Homeowner
Buckeye, AZ, on Aug 09, 2024

Everything went well. No complaints from the builders side

5.0
Verified Homeowner
Buckeye, AZ, on Aug 05, 2024

It was really good, first time buying a house and the experience was awesome. Everything was well explained and the follow up has been amazing.

5.0
Verified Homeowner
Buckeye, AZ, on Jul 16, 2024

I loved that the sales team took responsibility for not including the smart home package I had selected and made a way to make it happen. I love the responsiveness of the sales and construction teams and their willingness to help when issues come up

5.0
Verified Homeowner
Buckeye, AZ, on Jun 28, 2024

Very easy process and the lenders went above and beyond to make sure we could get into our new home

5.0
Verified Homeowner
Buckeye, AZ, on Jun 21, 2024

[Translated from ES] Everyone was very kind and helped me make my dream come true.

5.0
Verified Homeowner
Buckeye, AZ, on Jun 17, 2024

From contract to move in the process was seamless. Great experience all the way around

4.9
Verified Homeowner
Buckeye, AZ, on May 25, 2024

[name removed] and [name removed] made my move in the greatest experience, she was always there and available all the time

5.0
Verified Homeowner
Buckeye, AZ, on May 17, 2024

Sales agents are incredibly kind not pushy or anything

4.5
Verified Homeowner
Buckeye, AZ, on May 05, 2024

Fast time everyone working together to help me accomplish my dream of homeownership.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Buckeye, AZ, on Dec 07, 2024

All staff were responsive, helpful, and friendly. All issues identified at blue tape walkthrough were resolved by closing. One issue identified at closing walkthrough was resolved same day.

4.9
Verified Homeowner
Buckeye, AZ, on Nov 30, 2024

We are happy with our home, we are very disappointed in the way we were treated once we moved in,, First day of moving,, my wife notices she can’t turn on the washer,, 3 seconds and it would just die,, we called [name removed] our sales rep for new home and told her,, She wanted us to call the customer hotline or whatever it is,, we are like,, we haven’t even finished moving into our house yet,, and you are already telling us,, there’s nothing you can do??!!! Well, she did call someone to come out and look,, According to the superintendent,, everything was checked,, however, when they came to look at the washer,, the wires were connected wrong,, Therefore,, there’s no way, it was checked or passed and inspection, when the wires were completely wrong,, the wires right and the washer worked,,, Now my wife can do a load of laundry,, not dirty laundry but linens that we were using to move Now,, the washer won’t stop washing,,, new issue The washer will wash for 15-minutes to nonstop 24 hours,, we called again,,, They came out again,,, and then they found out the timer was not working or broken,,, takes a week to order it and get it,, Now our washer is working properly,, but we have asked to come calibrate our water heater,, I like hot showers,, they came. But still my water temp is not right,, I have to jump out of my shower because the water is too cold or,, at least not hot enough!! And one more thing,, When we looked at the us home We were told it would come with blinds,, To this day No one,, answers when our agent tries to get a hold of someone,, [name removed],, has now gone completely silent to our agent!! We are happy with our purchase,, We are not happy at all with everything that has happened once we signed and you hit your money!! It’s a lot to write on this evaluation or email Please call me so I may explain myself properly My name [name removed] My number (602)618-9816

3.8
Verified Homeowner
Buckeye, AZ, on Nov 11, 2024

Nothing

5.0
Verified Homeowner
Buckeye, AZ, on Oct 19, 2024

easy to work with bank agent

4.5
Verified Homeowner
Buckeye, AZ, on Sep 11, 2024

it was excellent from sales down to my construction team

5.0
Verified Homeowner
Buckeye, AZ, on Sep 02, 2024

Liked every step

4.7
Verified Homeowner
Buckeye, AZ, on Aug 29, 2024

Que Todo estuvo muy bien explicado desde el principio

5.0
Verified Homeowner
Buckeye, AZ, on Aug 21, 2024

Family oriented team

5.0
Verified Homeowner
Buckeye, AZ, on Aug 12, 2024

the entire process was fast and smooth made it easier for us

5.0
Verified Homeowner
Buckeye, AZ, on Aug 09, 2024

Everything went well. No complaints from the builders side

5.0
Verified Homeowner
Buckeye, AZ, on Aug 05, 2024

It was really good, first time buying a house and the experience was awesome. Everything was well explained and the follow up has been amazing.

5.0
Verified Homeowner
Buckeye, AZ, on Jul 16, 2024

I loved that the sales team took responsibility for not including the smart home package I had selected and made a way to make it happen. I love the responsiveness of the sales and construction teams and their willingness to help when issues come up

5.0
Verified Homeowner
Buckeye, AZ, on Jun 28, 2024

Very easy process and the lenders went above and beyond to make sure we could get into our new home

5.0
Verified Homeowner
Buckeye, AZ, on Jun 21, 2024

[Translated from ES] Everyone was very kind and helped me make my dream come true.

5.0
Verified Homeowner
Buckeye, AZ, on Jun 17, 2024

From contract to move in the process was seamless. Great experience all the way around

4.9
Verified Homeowner
Buckeye, AZ, on May 25, 2024

[name removed] and [name removed] made my move in the greatest experience, she was always there and available all the time

5.0
Verified Homeowner
Buckeye, AZ, on May 17, 2024

Sales agents are incredibly kind not pushy or anything

4.5
Verified Homeowner
Buckeye, AZ, on May 05, 2024

Fast time everyone working together to help me accomplish my dream of homeownership.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Buckeye, on Nov 06, 2024

I have appreciated bring reached out to in regards to if we need anything

5.0
Verified Homeowner
Buckeye, on Oct 21, 2024

[Translated from ES] They are very attentive

5.0
Verified Homeowner
Buckeye, on Oct 17, 2024

the warranty service/customer care has been AMAZING

5.0
Verified Homeowner
Buckeye, on Sep 23, 2024

Service has been great!

5.0
Verified Homeowner
Buckeye, on Sep 16, 2024

Warranty experience have been great. All issue was fixed on a timely manor

5.0
Verified Homeowner
Buckeye, on Aug 29, 2024

The home warranty service is great I need to have my air conditioner replace only after 3 months

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet