Top Homebuilder Ratings & Reviews

New Home Co.

Wild Plum

31 Homeowner Reviews Completed Nov 2022 - May 2024

New Home Co. << Colorado

Overall Satisfaction

4.0
Customers' overall satisfaction
3.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

3.9

Home Personalization Experience

4.5

Construction Experience

4.3

Customer Care Experience

4.5

Home Readiness

3.5

Installation & Workmanship

3.9

Community Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.


Driving Directions
Request More Info
  Go to Builder Reviews page

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Columbine Valley, CO, on Oct 21, 2023

This is a $2.5M home that you put hollow core doors in, didn't put a vanity in that we asked you for, wouldn't insultate between floors, only did the front yard, didn't setup the water heater properly (for anyone in the neighborhood), weren't going to tell us the roof needed to be replaced, wouldn't caulk windows and doors or any other inspection items that came up and the list goes on. We've asked everyone in the neighborhood and their experiences parallel ours. You failed on so many levels. Fortunately for you the people who live there are REALLY nice people. If any of them are lawyers or litigious be warned, they will come after you for these failures - there are SO many!

2.4
Verified Homeowner
Columbine Valley, on Mar 29, 2024

The punch list items and warranty work has been a real pain. Inconsistent and tons of work still needs to be completed and it's a pin having to upload all the items through the portal.

3.7
Verified Homeowner
Columbine Valley, on Apr 04, 2024

Hot water lines are under sized. Plumbing to toilets and sinks are 3rd or 4th rate.

3.6
Verified Homeowner
Columbine Valley, CO, on Jul 31, 2023

The construction delays were maddening, and at times Kyle didn’t handle situation the best, he seemed to have limited info on what was going on.

4.3
Verified Homeowner
Columbine Valley, on Oct 27, 2023

We have a lot of outstanding warranty work that has been delayed due to there not being a deicated rep in place. Nick and Michelle have been amazing but ever since Natalie (?) left there hasn't been the attention we would expect to get the projects coompleted.

3.8
Verified Homeowner
Columbine Valley, on Nov 08, 2023

Punchlist and warranty repairs remaining. I attempt to be understanding of how difficult it is to get the subcontractors back out to complete their tasks, but the remaining punchlist items from the initial punch walk should be completed 10 months in.

4.6
Verified Homeowner
Columbine Valley, on Jun 12, 2023

Warranty work has taken extremely long periods of time. There were items on our final walkthrough checklist that are still not completed and it's been almost 12 months. The recent changes to the people that oversee warranty work have been a vast improvement but we're still waiting on items that would appear to be an easy resolution. I.E. get another mirror of the same size and install

3.9
Verified Homeowner
Columbine Valley, CO, on Jun 15, 2023

I appreciate that we could individualize our home compared to most builders. Every Epic employee we worked with has been great.

4.8
Verified Homeowner
Columbine Valley, on Oct 16, 2023

Overall, very pleased with the response and scheduling. A few remaining items to go, but nothing major.

4.9
Verified Homeowner
Columbine Valley, CO, on Feb 10, 2023

Pros: Team was able to meet our desired move-in date by prior of 2022; We appreciate the ability to do minor customization to the floor plan; The quality of finishes and design options to customize; When able to talk or work with Nic or Jorge, things were great and communication lines were open, they assisted on making sure concerns were addressed. All sub-contractors we interacted with were phenomenal in helping us through questions or things that needed to be addressed (I.e. Lee with Kitchen Showcase, electricians, etc..). Appreciated the ability to do the detailed walk-throughs prior to drywall and closing, Nic was super detail oriented in the process. Cons: Almost zero proactive communication from our sales representative. When we tried to ask questions or get clarity on topics, we would need to email, followed by text to still often receive no communication back. This was very disappointing as we were told during the sales process we would be receiving at a minimum bi-weekly updates on progress, next steps, schedule and that never occurred. Front yard landscaping is a disaster and needs to be resolved ASAP. We have to continually push on on pre-closing items to get resolved (outside painting, trim work, etc..). Overall price / value of the home, especially with the involvement we needed to provide to make sure things were done right.

4.0
Verified Homeowner
Columbine Valley, on May 30, 2023

Warranty process has been very easy to navigate. Natalie Valdez does a great job

5.0
Verified Homeowner
Columbine Valley, CO, on Aug 27, 2022

PROS: Good Communications; responded to questions/concerns quickly. Made modifications as requested (moving kitchen lights, different hood/cabinet than originally planned). Completed the home in 11 months. CONS: No model home to look at so really learned as we went; probably would have made other choices/modifications if there was a model. Construction clean-up could have been better/more thorough. Hot water takes a long time even though we have 2 insta-hot water heaters (actually, the 2nd hot water heater was really a bad choice so wish they had talked me out of that option)

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Columbine Valley, CO, on Oct 21, 2023

This is a $2.5M home that you put hollow core doors in, didn't put a vanity in that we asked you for, wouldn't insultate between floors, only did the front yard, didn't setup the water heater properly (for anyone in the neighborhood), weren't going to tell us the roof needed to be replaced, wouldn't caulk windows and doors or any other inspection items that came up and the list goes on. We've asked everyone in the neighborhood and their experiences parallel ours. You failed on so many levels. Fortunately for you the people who live there are REALLY nice people. If any of them are lawyers or litigious be warned, they will come after you for these failures - there are SO many!

2.4
Verified Homeowner
Columbine Valley, CO, on Jul 31, 2023

The construction delays were maddening, and at times Kyle didn’t handle situation the best, he seemed to have limited info on what was going on.

4.3
Verified Homeowner
Columbine Valley, CO, on Jun 15, 2023

I appreciate that we could individualize our home compared to most builders. Every Epic employee we worked with has been great.

4.8
Verified Homeowner
Columbine Valley, CO, on Feb 10, 2023

Pros: Team was able to meet our desired move-in date by prior of 2022; We appreciate the ability to do minor customization to the floor plan; The quality of finishes and design options to customize; When able to talk or work with Nic or Jorge, things were great and communication lines were open, they assisted on making sure concerns were addressed. All sub-contractors we interacted with were phenomenal in helping us through questions or things that needed to be addressed (I.e. Lee with Kitchen Showcase, electricians, etc..). Appreciated the ability to do the detailed walk-throughs prior to drywall and closing, Nic was super detail oriented in the process. Cons: Almost zero proactive communication from our sales representative. When we tried to ask questions or get clarity on topics, we would need to email, followed by text to still often receive no communication back. This was very disappointing as we were told during the sales process we would be receiving at a minimum bi-weekly updates on progress, next steps, schedule and that never occurred. Front yard landscaping is a disaster and needs to be resolved ASAP. We have to continually push on on pre-closing items to get resolved (outside painting, trim work, etc..). Overall price / value of the home, especially with the involvement we needed to provide to make sure things were done right.

4.0
Verified Homeowner
Columbine Valley, CO, on Aug 27, 2022

PROS: Good Communications; responded to questions/concerns quickly. Made modifications as requested (moving kitchen lights, different hood/cabinet than originally planned). Completed the home in 11 months. CONS: No model home to look at so really learned as we went; probably would have made other choices/modifications if there was a model. Construction clean-up could have been better/more thorough. Hot water takes a long time even though we have 2 insta-hot water heaters (actually, the 2nd hot water heater was really a bad choice so wish they had talked me out of that option)

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Columbine Valley, on Apr 04, 2024

Hot water lines are under sized. Plumbing to toilets and sinks are 3rd or 4th rate.

3.6
Verified Homeowner
Columbine Valley, on Oct 27, 2023

We have a lot of outstanding warranty work that has been delayed due to there not being a deicated rep in place. Nick and Michelle have been amazing but ever since Natalie (?) left there hasn't been the attention we would expect to get the projects coompleted.

3.8
Verified Homeowner
Columbine Valley, on Oct 16, 2023

Overall, very pleased with the response and scheduling. A few remaining items to go, but nothing major.

4.9
Verified Homeowner
Columbine Valley, on May 30, 2023

Warranty process has been very easy to navigate. Natalie Valdez does a great job

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Columbine Valley, on Mar 29, 2024

The punch list items and warranty work has been a real pain. Inconsistent and tons of work still needs to be completed and it's a pin having to upload all the items through the portal.

3.7
Verified Homeowner
Columbine Valley, on Nov 08, 2023

Punchlist and warranty repairs remaining. I attempt to be understanding of how difficult it is to get the subcontractors back out to complete their tasks, but the remaining punchlist items from the initial punch walk should be completed 10 months in.

4.6
Verified Homeowner
Columbine Valley, on Jun 12, 2023

Warranty work has taken extremely long periods of time. There were items on our final walkthrough checklist that are still not completed and it's been almost 12 months. The recent changes to the people that oversee warranty work have been a vast improvement but we're still waiting on items that would appear to be an easy resolution. I.E. get another mirror of the same size and install

3.9
Verified Homeowner