Overall Satisfaction
Community Profile
We are New Home Co. We
believe a home isn’t new because of when it is built, but how it is built. A
home is only as new as the ideas and innovations that live there. We are
passionate about delivering on the promise of new with every home we design and
build.
Our new homes artfully blend
timeless style and innovative design. A modern way of life with more
connectivity and sustainability for smarter and healthier ways to live.
Inspired design and choice help to personalize each home with curated design
packages that offer a flexible range of styles and costs. Our award-winning
sales team is here to help every step of the way with more transparency and
trust.
We have a new home for
everyone, at every stage of life, from suburban communities to urban villages
and residences. Every new home is a new beginning for all of us to start the
next chapter in our lives. Every new home is a new opportunity to make progress
on what it means to be new. We take pride in helping our homebuyers and our
industry move forward.
Driving Directions
Request More Info
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Rancho Mission Viejo, CA, on Sep 01, 2019
[removed] flexibility and friendliness of the entire [removed] [removed] Company team made the process easy.
Rancho Mission Viejo, on Mar 14, 2020
[name removed] has been fantastic about continuously checking in, answering texts/phone calls, and offering help and advise for various aspects of my home ownership.
Rancho Mission Viejo, on May 30, 2020
Its a very good company and all staffs are very friendly
Rancho Mission Viejo, CA, on Aug 31, 2019
Ease of the transaction and the timeliness of communication and follow-up
Rancho Mission Viejo, on Mar 12, 2020
[name removed] has been great with any issues or questions that I have had. He has always attended tho things right away.
Rancho Mission Viejo, CA, on Aug 30, 2019
[removed] sales associates were very kind and willing to work with us as we tried to buy a home with 2 little kids running around they're office!.
Rancho Mission Viejo, on Mar 11, 2020
Everything I have needed has been completed so incredibly fast!
Rancho Mission Viejo, on May 13, 2020
[name removed] help and support they give you during the first year of moving in!
Rancho Mission Viejo, CA, on Aug 30, 2019
Everyone has been extremely helpful on staff. Form the maintenance people to the staff in the office. I wouldn’t buy a home any other way.
Rancho Mission Viejo, on Nov 02, 2019
[removed] has been wonderful - helping with installation, answering questions, and just checking in every so often.
Rancho Mission Viejo, on Mar 08, 2020
[name removed] wonderful helpful sales and maintenance people of the new home company inc
Rancho Mission Viejo, CA, on Aug 15, 2019
All the staffs are very professional and helping.
Rancho Mission Viejo, on Oct 27, 2019
Having a customer service representative available is a first class company.
Rancho Mission Viejo, on Mar 08, 2020
I liked how [name removed] was always available to help with questions and answers. He was such a help to me when w first moved in. Very friendly and personable.
Rancho Mission Viejo, CA, on Aug 14, 2019
I loved how smooth and accommodating the team has been. Everyone made it easy and convenient to close escrow early!
Rancho Mission Viejo, on Oct 04, 2019
[removed], our customer Service rep has been outstanding to work with. He’s a huge part of our community, always seen talking with homeowners, asking if we need anything, and is [removed] on the spot with requests. [removed] consimate professional.
Rancho Mission Viejo, on Mar 06, 2020
Love our home! [name removed] whole poro es was great. [name removed] team was fantastic. If I had any problems, they took care of them quickly. [name removed] townhouse is solidly built.
Rancho Mission Viejo, CA, on Jul 26, 2019
Without a doubt, the walk-through and final walk through were the best experience. [removed] was patient and explained everything that I should be looking for - As a first time home owner, this experience was overwhelming but he explained everything that is in my home and is available if I have questions or to help with details. [removed] simple fact that he is available for follow up is something that I am grateful for.
Rancho Mission Viejo, on Sep 27, 2019
[removed] has provided excellent, friendly, and punctual help any time an issue has come up.
Rancho Mission Viejo, on Mar 04, 2020
Our customer service rep ([name removed]) goes above and beyond. He is beloved in our neighborhood.
Rancho Mission Viejo, on Jun 06, 2019
[removed], who deals promptly with every question and need. [removed] is one of those employees who is a godsend to a business. He has made the transition of my move from the U.K. less stressful than it would otherwise have been. An ENORMOUS thank you to [removed]!!
Rancho Mission Viejo, CA, on Jun 30, 2019
All of the above. From [removed] in sales to [removed] in customer service, they have all gone above and beyond for us.
Rancho Mission Viejo, on Nov 22, 2019
Excellent customer service. Quick attention to any requested repairs. I'm in new home sales, and no builder I have worked with preforms multiple inspections during the first year.
Rancho Mission Viejo, on May 19, 2019
[removed] the customer service is on site daily and waving with a smile, engaging to make sure I'm happy. Will admit there is no scheduled walk through months after close as I had expected.
Rancho Mission Viejo, on Nov 16, 2019
Customer Service Representative and Sales Executives have been extremely helpful.
Rancho Mission Viejo, on May 02, 2019
[removed] has always tried his best to make sure we are taken care of going above and beyond to make things right.
Rancho Mission Viejo, CA, on May 05, 2019
[removed] [removed] was always available. Builder’s staff truly stellar. I highly recommend you as a home builder.
Rancho Mission Viejo, on Oct 29, 2019
I love the home itself, the outlook, the layout, the quality of build, and the AFTER CARE HAS BEEN AMAZING!
Rancho Mission Viejo, on Apr 17, 2019
I can call or text [removed] whenever anything comes up and he is quick to solve any problems.
Rancho Mission Viejo, CA, on May 05, 2019
[removed] in the sales office, and [removed] who looks after everything to do with after sales care, both employees are a resoundingly positive to your work force. I am immensely grateful to them both, (Also [removed] & [removed] who have been very helpful). I love my new home, not least due to [removed]'s & [removed]'s combined kindnesses & support at every juncture.
Rancho Mission Viejo, on Aug 29, 2019
Sales office staff were friendly and knowledgeable. [removed] our house/home guy is the best. He has gone above and beyond to help us with anything that has come up.
Rancho Mission Viejo, on Mar 18, 2019
When ever we need anything [removed] has been available.
Rancho Mission Viejo, CA, on Mar 27, 2019
[name removed] sales office girls, [name removed] and [name removed], were so very accommodating. And [name removed] was helpful in every way possible. A great team!!
Rancho Mission Viejo, on Aug 26, 2019
We really like the house and everything works very well. Also when ever we have had any questions, [removed] and immediately been there for us :)
Rancho Mission Viejo, CA, on Mar 10, 2019
[removed] has been amazing! He is super helpful and always responds quickly when we need him.
Rancho Mission Viejo, on Mar 13, 2019
[removed] has been very helpful in getting minor repairs taken care of in a timely fashion. Being able to have minor tweaks and repairs done after moving in is fantastic. Thanks, [removed]!
Rancho Mission Viejo, on Aug 13, 2019
Everyone was super nice! I felt like I could call [removed] for anything and he would help us out and everyone involved on the team even the construction workers are nice and friendly.
Rancho Mission Viejo, CA, on Feb 24, 2019
How easily everything fell into place. They were dead on right about the closing date.
Rancho Mission Viejo, on Aug 07, 2019
[removed] builder provides repairs after the first year from the move-in date.
Rancho Mission Viejo, CA, on Dec 18, 2018
[removed] has been sensational, a true pleasure to work with . He has gone above and beyond to help resolve issues. I can’t say highly enough how great he is. Also, had very positive experiences with [removed] and [removed], who have taken care of any issues I’ve had.
Rancho Mission Viejo, on Mar 11, 2019
[name removed] has been very prompt and helpful with all of our requests. [name removed] customer service has been outstanding.
Rancho Mission Viejo, on Aug 02, 2019
How efficient and helpful the staff have been. Always available for questions.
Rancho Mission Viejo, CA, on Nov 15, 2018
It was a great experience all the way through. Everybody was very knowledgeable and on top of things.
Rancho Mission Viejo, on Mar 07, 2019
How getting help and having questions answered has been so easy and painless. It really puts our minds at ease as new home buyers!
Rancho Mission Viejo, on Jul 31, 2019
[removed] customer service provided when ever there is an issue
Rancho Mission Viejo, CA, on Nov 10, 2018
Every contact I have had, from start to finish, has been of a positive nature from the sales office staff to the after sales care. I am very pleased with my new home, the community/neighborhood, the community facilities, etc.
Rancho Mission Viejo, on Feb 28, 2019
[removed] is a great customer service rep - unfortunately the quality and trades he inherited are not up to standard.
Rancho Mission Viejo, on Jul 30, 2019
Customer Service is outstanding. Since I am a new home buyer, I 'm thrilled to be able to ask questions about my new home and get a quick response, and to have any repair issues taken care of since I'm not yet familiar with the home.
Rancho Mission Viejo, CA, on Nov 10, 2018
Customer service process & after care customer service
Rancho Mission Viejo, on Feb 26, 2019
[removed] contacts I have [removed], and [removed] in the sales office. Every question answered and dealt with in good time. Always a friendly, professional, and willing attitude to all things. I feel I have made friends as well as having a strong sense of support where and when needed. [removed] & [removed] are a credit to NHB, valuable members of your team. An enormous thank you to them both.
Rancho Mission Viejo, CA, on Sep 30, 2018
[removed] customer service has been stellar this entire process, even after moving in, I am still so happy with how they have treated me. I boast about [removed] [removed] [removed] company and their team all the time to everyone I meet. I love my home and everything about the builder!
Rancho Mission Viejo, on Feb 19, 2019
[removed] [removed] has been proactive in checking in with me to ensure satisfaction with quality, etc., rather than waiting for me to contact them with specific needs.
Rancho Mission Viejo, on Jul 07, 2019
How accommodating they have been when I needed to service my washing machine. Or when I needed new bulbs because the ones that were installed were bad. Everytime that I have reached out to [removed] he has always been on top of everything. He's gone out of his way to be of service and I am grateful to the NHC for having such a great guy working for them. It's been a pleasure working with him!
Rancho Mission Viejo, CA, on Sep 29, 2018
[removed] people. Every last person I spoke to in connection with this experience was professional, positive, knowledgeable, helpful and supportive. From [removed] and [removed] in sales, who never took more than 24 hours to respond to a question (but often replied in under 2 hours), to [removed], who was so patient and thorough during the construction/framing walkthrough, to folks in [removed] [removed] shirts I passed in the alley throughout the process who greeted me with a smile and a "how do you like your home?!" I was thoroughly impressed. Most impressive, I think, has been [removed], who has so far surpassed my expectations for what I thought his role was, I just can't say enough nice things. He made so many small moments so much less stressful that I don't think the experience would have been the same without him! Everyone did exactly what they said they would do, when they said they would do it, which was invaluable to me as a first-time buyer. It is clear that employees take pride in the product.
Rancho Mission Viejo, on Feb 08, 2019
[removed] the Service Manager is fantastic. Always responsive, helpful, and great at following up. He provides amazing service!!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Rancho Mission Viejo, CA, on Sep 01, 2019
[removed] flexibility and friendliness of the entire [removed] [removed] Company team made the process easy.
Rancho Mission Viejo, CA, on Aug 31, 2019
Ease of the transaction and the timeliness of communication and follow-up
Rancho Mission Viejo, CA, on Aug 30, 2019
[removed] sales associates were very kind and willing to work with us as we tried to buy a home with 2 little kids running around they're office!.
Rancho Mission Viejo, CA, on Aug 30, 2019
Everyone has been extremely helpful on staff. Form the maintenance people to the staff in the office. I wouldn’t buy a home any other way.
Rancho Mission Viejo, CA, on Aug 15, 2019
All the staffs are very professional and helping.
Rancho Mission Viejo, CA, on Aug 14, 2019
I loved how smooth and accommodating the team has been. Everyone made it easy and convenient to close escrow early!
Rancho Mission Viejo, CA, on Jul 26, 2019
Without a doubt, the walk-through and final walk through were the best experience. [removed] was patient and explained everything that I should be looking for - As a first time home owner, this experience was overwhelming but he explained everything that is in my home and is available if I have questions or to help with details. [removed] simple fact that he is available for follow up is something that I am grateful for.
Rancho Mission Viejo, CA, on Jun 30, 2019
All of the above. From [removed] in sales to [removed] in customer service, they have all gone above and beyond for us.
Rancho Mission Viejo, CA, on May 05, 2019
[removed] [removed] was always available. Builder’s staff truly stellar. I highly recommend you as a home builder.
Rancho Mission Viejo, CA, on May 05, 2019
[removed] in the sales office, and [removed] who looks after everything to do with after sales care, both employees are a resoundingly positive to your work force. I am immensely grateful to them both, (Also [removed] & [removed] who have been very helpful). I love my new home, not least due to [removed]'s & [removed]'s combined kindnesses & support at every juncture.
Rancho Mission Viejo, CA, on Mar 27, 2019
[name removed] sales office girls, [name removed] and [name removed], were so very accommodating. And [name removed] was helpful in every way possible. A great team!!
Rancho Mission Viejo, CA, on Mar 10, 2019
[removed] has been amazing! He is super helpful and always responds quickly when we need him.
Rancho Mission Viejo, CA, on Feb 24, 2019
How easily everything fell into place. They were dead on right about the closing date.
Rancho Mission Viejo, CA, on Dec 18, 2018
[removed] has been sensational, a true pleasure to work with . He has gone above and beyond to help resolve issues. I can’t say highly enough how great he is. Also, had very positive experiences with [removed] and [removed], who have taken care of any issues I’ve had.
Rancho Mission Viejo, CA, on Nov 15, 2018
It was a great experience all the way through. Everybody was very knowledgeable and on top of things.
Rancho Mission Viejo, CA, on Nov 10, 2018
Every contact I have had, from start to finish, has been of a positive nature from the sales office staff to the after sales care. I am very pleased with my new home, the community/neighborhood, the community facilities, etc.
Rancho Mission Viejo, CA, on Nov 10, 2018
Customer service process & after care customer service
Rancho Mission Viejo, CA, on Sep 30, 2018
[removed] customer service has been stellar this entire process, even after moving in, I am still so happy with how they have treated me. I boast about [removed] [removed] [removed] company and their team all the time to everyone I meet. I love my home and everything about the builder!
Rancho Mission Viejo, CA, on Sep 29, 2018
[removed] people. Every last person I spoke to in connection with this experience was professional, positive, knowledgeable, helpful and supportive. From [removed] and [removed] in sales, who never took more than 24 hours to respond to a question (but often replied in under 2 hours), to [removed], who was so patient and thorough during the construction/framing walkthrough, to folks in [removed] [removed] shirts I passed in the alley throughout the process who greeted me with a smile and a "how do you like your home?!" I was thoroughly impressed. Most impressive, I think, has been [removed], who has so far surpassed my expectations for what I thought his role was, I just can't say enough nice things. He made so many small moments so much less stressful that I don't think the experience would have been the same without him! Everyone did exactly what they said they would do, when they said they would do it, which was invaluable to me as a first-time buyer. It is clear that employees take pride in the product.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Rancho Mission Viejo, on Mar 14, 2020
[name removed] has been fantastic about continuously checking in, answering texts/phone calls, and offering help and advise for various aspects of my home ownership.
Rancho Mission Viejo, on Mar 12, 2020
[name removed] has been great with any issues or questions that I have had. He has always attended tho things right away.
Rancho Mission Viejo, on Mar 11, 2020
Everything I have needed has been completed so incredibly fast!
Rancho Mission Viejo, on Nov 02, 2019
[removed] has been wonderful - helping with installation, answering questions, and just checking in every so often.
Rancho Mission Viejo, on Oct 27, 2019
Having a customer service representative available is a first class company.
Rancho Mission Viejo, on Oct 04, 2019
[removed], our customer Service rep has been outstanding to work with. He’s a huge part of our community, always seen talking with homeowners, asking if we need anything, and is [removed] on the spot with requests. [removed] consimate professional.
Rancho Mission Viejo, on Sep 27, 2019
[removed] has provided excellent, friendly, and punctual help any time an issue has come up.
Rancho Mission Viejo, on Jun 06, 2019
[removed], who deals promptly with every question and need. [removed] is one of those employees who is a godsend to a business. He has made the transition of my move from the U.K. less stressful than it would otherwise have been. An ENORMOUS thank you to [removed]!!
Rancho Mission Viejo, on May 19, 2019
[removed] the customer service is on site daily and waving with a smile, engaging to make sure I'm happy. Will admit there is no scheduled walk through months after close as I had expected.
Rancho Mission Viejo, on May 02, 2019
[removed] has always tried his best to make sure we are taken care of going above and beyond to make things right.
Rancho Mission Viejo, on Apr 17, 2019
I can call or text [removed] whenever anything comes up and he is quick to solve any problems.
Rancho Mission Viejo, on Mar 18, 2019
When ever we need anything [removed] has been available.
Rancho Mission Viejo, on Mar 13, 2019
[removed] has been very helpful in getting minor repairs taken care of in a timely fashion. Being able to have minor tweaks and repairs done after moving in is fantastic. Thanks, [removed]!
Rancho Mission Viejo, on Mar 11, 2019
[name removed] has been very prompt and helpful with all of our requests. [name removed] customer service has been outstanding.
Rancho Mission Viejo, on Mar 07, 2019
How getting help and having questions answered has been so easy and painless. It really puts our minds at ease as new home buyers!
Rancho Mission Viejo, on Feb 28, 2019
[removed] is a great customer service rep - unfortunately the quality and trades he inherited are not up to standard.
Rancho Mission Viejo, on Feb 26, 2019
[removed] contacts I have [removed], and [removed] in the sales office. Every question answered and dealt with in good time. Always a friendly, professional, and willing attitude to all things. I feel I have made friends as well as having a strong sense of support where and when needed. [removed] & [removed] are a credit to NHB, valuable members of your team. An enormous thank you to them both.
Rancho Mission Viejo, on Feb 19, 2019
[removed] [removed] has been proactive in checking in with me to ensure satisfaction with quality, etc., rather than waiting for me to contact them with specific needs.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Rancho Mission Viejo, on May 30, 2020
Its a very good company and all staffs are very friendly
Rancho Mission Viejo, on May 13, 2020
[name removed] help and support they give you during the first year of moving in!
Rancho Mission Viejo, on Mar 08, 2020
[name removed] wonderful helpful sales and maintenance people of the new home company inc
Rancho Mission Viejo, on Mar 08, 2020
I liked how [name removed] was always available to help with questions and answers. He was such a help to me when w first moved in. Very friendly and personable.
Rancho Mission Viejo, on Mar 06, 2020
Love our home! [name removed] whole poro es was great. [name removed] team was fantastic. If I had any problems, they took care of them quickly. [name removed] townhouse is solidly built.
Rancho Mission Viejo, on Mar 04, 2020
Our customer service rep ([name removed]) goes above and beyond. He is beloved in our neighborhood.
Rancho Mission Viejo, on Nov 22, 2019
Excellent customer service. Quick attention to any requested repairs. I'm in new home sales, and no builder I have worked with preforms multiple inspections during the first year.
Rancho Mission Viejo, on Nov 16, 2019
Customer Service Representative and Sales Executives have been extremely helpful.
Rancho Mission Viejo, on Oct 29, 2019
I love the home itself, the outlook, the layout, the quality of build, and the AFTER CARE HAS BEEN AMAZING!
Rancho Mission Viejo, on Aug 29, 2019
Sales office staff were friendly and knowledgeable. [removed] our house/home guy is the best. He has gone above and beyond to help us with anything that has come up.
Rancho Mission Viejo, on Aug 26, 2019
We really like the house and everything works very well. Also when ever we have had any questions, [removed] and immediately been there for us :)
Rancho Mission Viejo, on Aug 13, 2019
Everyone was super nice! I felt like I could call [removed] for anything and he would help us out and everyone involved on the team even the construction workers are nice and friendly.
Rancho Mission Viejo, on Aug 07, 2019
[removed] builder provides repairs after the first year from the move-in date.
Rancho Mission Viejo, on Aug 02, 2019
How efficient and helpful the staff have been. Always available for questions.
Rancho Mission Viejo, on Jul 31, 2019
[removed] customer service provided when ever there is an issue
Rancho Mission Viejo, on Jul 30, 2019
Customer Service is outstanding. Since I am a new home buyer, I 'm thrilled to be able to ask questions about my new home and get a quick response, and to have any repair issues taken care of since I'm not yet familiar with the home.
Rancho Mission Viejo, on Jul 07, 2019
How accommodating they have been when I needed to service my washing machine. Or when I needed new bulbs because the ones that were installed were bad. Everytime that I have reached out to [removed] he has always been on top of everything. He's gone out of his way to be of service and I am grateful to the NHC for having such a great guy working for them. It's been a pleasure working with him!