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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Elk Grove, on May 05, 2026
What I like the most is the follow up of care about any issues that arise from our newly purchased home. I also like the Risewell Homes portal where I can find important information about our home and report repair services. It's very organized. What I dislike the most about our home is the quality of appliances. For the premium price we paid, I would have expected [name removed] or New [name removed] Co to install a higher quality dishwasher and microwave. These models were the cheapest models almost a decade ago with our experience of being in the market for kitchen appliances. We also bought a house a few years ago that gave us better quality kitchen appliances so this experience is a downgrade.
Elk Grove, CA, on May 30, 2026
Our purchase experience was excellent. One of the best part of this journey was the exceptional customer service provided by the team. [name removed] in Sales was outstanding—she was knowledgeable, responsive, and genuinely care about us throughout the entire process. She made sure all of our questions were answered and helped make what can be a stressful experience feel smooth and overall exciting. [name removed] was ultimately the reason why we chose [name removed] over other competitors due to her outstanding customer service. [name removed] from Customer Care was also fantastic to work with. She was dedicated and responsive to ensuring any of our questions or issues were handled promptly. Her follow-through and commitment to customer satisfaction made us feel valued even after closing. [name removed] was easygoing, fun to work with, and made us feel at home. [name removed] from Customer Care also was able to step in and assist during our final walk through. He took his time to check-in with us and made sure all our concerns were addressed. The Customer Care team is outstanding. [name removed], the Superintendent, also demonstrated great attention to detail and stopped by multiple times to check-in with us to address any of our concerns. His professionalism and commitment to delivering a quality home were evident from start to finish. What we liked most about the experience was how customer-driven and attentive everyone was. The team consistently went above and beyond to make sure we felt informed, supported, and confident throughout the process. We honestly have very few complaints, and any minor concerns were addressed quickly and professionally. Our only hiccup during this process was not being able to allow our third party inspector to use a ladder which required us to push the third party inspection after closing. Overall, the experience exceeded all of our expectations and we are grateful for the outstanding service provided by [name removed], [name removed], [name removed], and [name removed]. They are the best team for new home buyers to be working with!!!
Elk Grove, CA, on May 24, 2026
We appreciated the thoroughness that [name removed] provided to us during the tours. He was not pushy at all and gave us time to tour the homes without feeling rushed. Move-in was seamless. Walk through was very detailed - [name removed] noticed small details that we missed and provided us information that was useful when we moved in.
Elk Grove, on Feb 27, 2026
I appreciated how responsive the team was to questions and changes. They were professional, on time with key milestones, and made the process feel much less stressful than I expected.
Elk Grove, CA, on Mar 19, 2026
We like that they give good incentives for purchasing the home. We like that they are proactive to fix the issues. They are likely to come and fix some minor issues like patching dry-wall holes, repainting, etc. However, it is expected that it would take some period of time to coordinate for the right people to come in and fix the issues (less than 2 weeks). We have the home for about 2 months now, and see that the quality of the house is fairly good. We notice that the house has good insulation that keeps the temperature cool inside.
Elk Grove, on Oct 30, 2025
Ms. Shirley Sono always act quickly whenever I presented an issue, and she always make sure it is resolved to our satisfaction.
Elk Grove, CA, on Mar 18, 2026
Overall, the purchase experience was smooth. The contract process was clear and efficient. What I appreciated most was the reliable after-sales support during move-in and handover—they responded quickly and helped solve issues in a timely manner. There wasn’t much I disliked; the whole process from contract to move-in was well-organized.
Elk Grove, on Oct 24, 2025
From home tour to purchase it was a well-communicated process.
Elk Grove, CA, on Mar 15, 2026
From our experience of working with [name removed] with the sale and contract of the home to the rest of the team at Risewell, their communication and thoughtfulness was well perceived. They were extremely friendly and accommodating to our unique needs
Elk Grove, CA, on Feb 19, 2026
I liked how I was able to be involved in the customization process and my agent who helped me when I had any issues and questions.
Elk Grove, CA, on Dec 22, 2025
I like how easy the process was, everything is easy and straightforward. Staffs are all very nice to work with.
Elk Grove, CA, on Sep 24, 2025
Working through the contract was fairly simple. Katrina Nguyen was great to work with. Unfortunately, the quality of the work throughout the house was very poorly done. Quality control was definitely not on their list of priorities. Trim work was poorly done, stucco has lots of spots that were not covered or broken off. Drawers throughout do not pull out evenly or smooth. Kitchen was not painted in satin or semi gloss. It was painted with flat paint the rug that had been replaced in the upstairs and on the staircase was poorly installed. Loose and misaligned patterns in the rug throughout and lots of gaps between the baseboard and rug. Stains on counters in the bathrooms. I’m sure many more issues will arise throughout the first year.
Elk Grove, CA, on Aug 24, 2025
There is nothing that makes me feel uncomfortable.
Elk Grove, CA, on Aug 20, 2025
My purchase experience is very positive from sales representative helping me to find the right home, signing the contract, to maintenance representative walking me through the house.
Elk Grove, CA, on Jun 24, 2025
Up to today, everything is fine. Ms. Shirley always responded fast on my questions, she is very helpful.
Elk Grove, CA, on Jun 13, 2025
Katrina was great! Didn’t feel upsold on anything and she understood what I was looking for. Checking in on construction was easy and I felt it was for the most part a transparent process. The lender was a disaster. It often took multiple tries to get each question I had answered, my loan officer disappeared without notice and I had to proactively reach out to ULC to get information about what was happening, and I suspect the loan officer handover resulted in a much higher interest rate than I was going to get with the original officer since a discount I was offered in writing by the original officer was not honored in the way I understood it. They also did not keep good records about my file and I had to tell them the same biographical information many times over the phone and in writing which slowed down the process. Felt uncaring, sloppy, rushed, uninformed. I felt frustrated with the lender nearly every interaction in the two months leading up to closing.
Elk Grove, CA, on Jun 11, 2025
Dislike lack of communication from loan companies. Agents at new home co were so attentive and eased stress related to buying
Elk Grove, CA, on Jun 04, 2025
Like: Responsiveness in the status updates as contract documents were signed off.
Elk Grove, CA, on Apr 17, 2025
Katrina and Shirley did an awesome job. I felt like they were always available to answer all my questions and very friendly/helpful.
Elk Grove, CA, on Apr 11, 2025
I love the quality of the finishing. The new home co agent Kristin Coleman was so great to work with.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Elk Grove, CA, on May 30, 2026
Our purchase experience was excellent. One of the best part of this journey was the exceptional customer service provided by the team. [name removed] in Sales was outstanding—she was knowledgeable, responsive, and genuinely care about us throughout the entire process. She made sure all of our questions were answered and helped make what can be a stressful experience feel smooth and overall exciting. [name removed] was ultimately the reason why we chose [name removed] over other competitors due to her outstanding customer service. [name removed] from Customer Care was also fantastic to work with. She was dedicated and responsive to ensuring any of our questions or issues were handled promptly. Her follow-through and commitment to customer satisfaction made us feel valued even after closing. [name removed] was easygoing, fun to work with, and made us feel at home. [name removed] from Customer Care also was able to step in and assist during our final walk through. He took his time to check-in with us and made sure all our concerns were addressed. The Customer Care team is outstanding. [name removed], the Superintendent, also demonstrated great attention to detail and stopped by multiple times to check-in with us to address any of our concerns. His professionalism and commitment to delivering a quality home were evident from start to finish. What we liked most about the experience was how customer-driven and attentive everyone was. The team consistently went above and beyond to make sure we felt informed, supported, and confident throughout the process. We honestly have very few complaints, and any minor concerns were addressed quickly and professionally. Our only hiccup during this process was not being able to allow our third party inspector to use a ladder which required us to push the third party inspection after closing. Overall, the experience exceeded all of our expectations and we are grateful for the outstanding service provided by [name removed], [name removed], [name removed], and [name removed]. They are the best team for new home buyers to be working with!!!
Elk Grove, CA, on May 24, 2026
We appreciated the thoroughness that [name removed] provided to us during the tours. He was not pushy at all and gave us time to tour the homes without feeling rushed. Move-in was seamless. Walk through was very detailed - [name removed] noticed small details that we missed and provided us information that was useful when we moved in.
Elk Grove, CA, on Mar 19, 2026
We like that they give good incentives for purchasing the home. We like that they are proactive to fix the issues. They are likely to come and fix some minor issues like patching dry-wall holes, repainting, etc. However, it is expected that it would take some period of time to coordinate for the right people to come in and fix the issues (less than 2 weeks). We have the home for about 2 months now, and see that the quality of the house is fairly good. We notice that the house has good insulation that keeps the temperature cool inside.
Elk Grove, CA, on Mar 18, 2026
Overall, the purchase experience was smooth. The contract process was clear and efficient. What I appreciated most was the reliable after-sales support during move-in and handover—they responded quickly and helped solve issues in a timely manner. There wasn’t much I disliked; the whole process from contract to move-in was well-organized.
Elk Grove, CA, on Mar 15, 2026
From our experience of working with [name removed] with the sale and contract of the home to the rest of the team at Risewell, their communication and thoughtfulness was well perceived. They were extremely friendly and accommodating to our unique needs
Elk Grove, CA, on Feb 19, 2026
I liked how I was able to be involved in the customization process and my agent who helped me when I had any issues and questions.
Elk Grove, CA, on Dec 22, 2025
I like how easy the process was, everything is easy and straightforward. Staffs are all very nice to work with.
Elk Grove, CA, on Sep 24, 2025
Working through the contract was fairly simple. Katrina Nguyen was great to work with. Unfortunately, the quality of the work throughout the house was very poorly done. Quality control was definitely not on their list of priorities. Trim work was poorly done, stucco has lots of spots that were not covered or broken off. Drawers throughout do not pull out evenly or smooth. Kitchen was not painted in satin or semi gloss. It was painted with flat paint the rug that had been replaced in the upstairs and on the staircase was poorly installed. Loose and misaligned patterns in the rug throughout and lots of gaps between the baseboard and rug. Stains on counters in the bathrooms. I’m sure many more issues will arise throughout the first year.
Elk Grove, CA, on Aug 24, 2025
There is nothing that makes me feel uncomfortable.
Elk Grove, CA, on Aug 20, 2025
My purchase experience is very positive from sales representative helping me to find the right home, signing the contract, to maintenance representative walking me through the house.
Elk Grove, CA, on Jun 24, 2025
Up to today, everything is fine. Ms. Shirley always responded fast on my questions, she is very helpful.
Elk Grove, CA, on Jun 13, 2025
Katrina was great! Didn’t feel upsold on anything and she understood what I was looking for. Checking in on construction was easy and I felt it was for the most part a transparent process. The lender was a disaster. It often took multiple tries to get each question I had answered, my loan officer disappeared without notice and I had to proactively reach out to ULC to get information about what was happening, and I suspect the loan officer handover resulted in a much higher interest rate than I was going to get with the original officer since a discount I was offered in writing by the original officer was not honored in the way I understood it. They also did not keep good records about my file and I had to tell them the same biographical information many times over the phone and in writing which slowed down the process. Felt uncaring, sloppy, rushed, uninformed. I felt frustrated with the lender nearly every interaction in the two months leading up to closing.
Elk Grove, CA, on Jun 11, 2025
Dislike lack of communication from loan companies. Agents at new home co were so attentive and eased stress related to buying
Elk Grove, CA, on Jun 04, 2025
Like: Responsiveness in the status updates as contract documents were signed off.
Elk Grove, CA, on Apr 17, 2025
Katrina and Shirley did an awesome job. I felt like they were always available to answer all my questions and very friendly/helpful.
Elk Grove, CA, on Apr 11, 2025
I love the quality of the finishing. The new home co agent Kristin Coleman was so great to work with.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Elk Grove, on May 05, 2026
What I like the most is the follow up of care about any issues that arise from our newly purchased home. I also like the Risewell Homes portal where I can find important information about our home and report repair services. It's very organized. What I dislike the most about our home is the quality of appliances. For the premium price we paid, I would have expected [name removed] or New [name removed] Co to install a higher quality dishwasher and microwave. These models were the cheapest models almost a decade ago with our experience of being in the market for kitchen appliances. We also bought a house a few years ago that gave us better quality kitchen appliances so this experience is a downgrade.
Elk Grove, on Feb 27, 2026
I appreciated how responsive the team was to questions and changes. They were professional, on time with key milestones, and made the process feel much less stressful than I expected.
Elk Grove, on Oct 30, 2025
Ms. Shirley Sono always act quickly whenever I presented an issue, and she always make sure it is resolved to our satisfaction.
Elk Grove, on Oct 24, 2025
From home tour to purchase it was a well-communicated process.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
There are no homeowner comments for this time period yet