Homebuilder Ratings & Reviews

Risewell Homes Reviews

4,182 Homeowner Reviews Completed Oct 2024 - Apr 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Surprise, AZ, on Apr 04, 2026

The contract process was good. Our sales person communicated well with us. Once we closed the process seems hard to get things fixed. Multiple things have gone wrong with the build already.

4.3
Verified Homeowner
Buckeye, AZ, on Apr 04, 2026

I’m a first time home owner and I’m very satisfied with my house, especially my kitchen. The only thing that I’m a little dissatisfied is, I wish my backyard had a grass but other than that I love it.

4.8
Verified Homeowner
Alameda, CA, on Apr 03, 2026

Customer care has been very responsive to our requests ([name removed] and [name removed]).

5.0
Verified Homeowner
Beaverton, OR, on Apr 03, 2026

How fast they are able to get things moving and able to answer questions and following up on things

5.0
Verified Homeowner
Buckeye, AZ, on Apr 03, 2026

Risewell Homes has been great to work with. Overall a clean home was delivered with minimal items that needed adressed. Items still pending I am confident will be taken care of. I do recommend Risewell Homes and the community that I live to family and friends. Thank you.

4.8
Verified Homeowner
Austin, TX, on Apr 03, 2026

Resources were given to us to help us make a swift and smooth closing.

5.0
Verified Homeowner
Ontario, CA, on Apr 02, 2026

So far, everyone has been great to work with

5.0
Verified Homeowner
Enumclaw, WA, on Apr 02, 2026

It was a smooth process and easy to work with all who had a part in my experience. [name removed], [name removed] and [name removed] have given exceptional Customer service and went above and beyond even after I moved in. Such a great experience

5.0
Verified Homeowner
Eastvale, CA, on Apr 02, 2026

The Receiving was bad, the communication is not satisfactory, any info asked, it was always redirected to pdf's or vendor sites, needs to improve a lot in communication.

3.3
Verified Homeowner
Ontario, CA, on Apr 02, 2026

The whole process was easy.

5.0
Verified Homeowner
St Cloud, FL, on Apr 01, 2026

[Translated from ES] They don't do repairs on time or completely.

2.9
Verified Homeowner
Waller, TX, on Apr 01, 2026

I like that everyone that assisted me from closing to home inspection and final walk thru inspection did a fantastic job and very supportive, customer service from all of staff were amazing

5.0
Verified Homeowner
Elk Grove, CA, on Apr 01, 2026

I still can’t get my dripper/sprinkler working the way I would like

4.3
Verified Homeowner
Alameda, CA, on Apr 01, 2026

I enjoyed how everyone that we have interacted with at Risewell Homes has been friendly and wants to help. We never had any problems with getting our issues addressed and questions answered. Everyone seems to be customer-service oriented and takes the time to explain things and makes sure that we were happy owners. My only feedback/complaint is that I wish our home was more move-in ready. We moved into a move-in ready home and it felt like there was a good amount of items that we had to indicate that needed to be addressed during the walk through. It would be nice if someone on the construction or customer service team periodically looked through the homes and to get any items that clearly need to be fixed so there is less burden on homeowners. I feel like the 2-3 months of moving in, we were constantly arranging our work schedules to allow technicians in. I will say that it was nice to do the walk through with [name removed]. He did catch/blue tape items that we didn't even think to check.

4.7
Verified Homeowner
San Tan Valley, AZ, on Apr 01, 2026

The ease of the paperwork, the constant communication was also great

5.0
Verified Homeowner
Buckeye, AZ, on Apr 01, 2026

only the quality of some of the products in the home, everything else was great

4.8
Verified Homeowner
Deland, FL, on Mar 31, 2026

Everything about the process was simple and easy. Nothing was complicated

5.0
Verified Homeowner
Cleburne ETJ, TX, on Mar 31, 2026

I needed a new home because I recently had a house fire. [name removed] was very respectful, professional and caring about my situation. Very happy in my new home.

4.8
Verified Homeowner
Phoenix, AZ, on Mar 31, 2026

Fast response

3.8
Verified Homeowner
St Cloud, FL, on Mar 31, 2026

During the purchase and inspection times, the builder's associates would not make themselves available outside of banker's hours to accommodate my own walk throughs and inspections. As now we have lived in the home for nearly a year, we've noticed many things that are disappointing. The paint, for example - it doesn't appear to exist. The finish on the walls wipes off white like sheetrock, indicating that either there is not paint or the paint is of very poor quality. It's also cracking in several corners from settling. The caulk used in the bathrooms was not adequate or water tight. There are nail pops in several areas of the house - why are there nail pops so soon after construction? This is unacceptable. The tile floors are porous and cheap, absorbing dirt and difficult to clean. The tiles and grout weren't sealed under the guise that if settling occurs and a tile cracks, the color match would be inadequate but the floors are so nasty from not being sealed that there would be discrepancies in color anyway - this argument is invalid and doesn't make sense. There were many lighting fixtures simply not added. We were told the counter tops are quartz but they are not - they are a composite blend of resin and quartz that is basically the scraps mushed back together and turned into countertops. The house cost a half million dollars and the budget cutting measures taken during the build are simply unacceptable for the amount of money that was spent on the house. In the exterior, the sprinkler system was run in such a way that we are now having to have it re-routed completely because it couldn't be capped in the rear alone for the installation of a pool. The landscaping was cheap and left a lot to be desired, plants were used that were not cold hearty or heat hearty, thus dying in the hot summer sun or cooler winter evenings. The pavers in the driveway have settled and the driveway is now wavy and needs to be reset. The HVAC went out a month ago and Del Air, who installed and warrantied it, did not want to fix it. During purchase, we were advised of the home warranty but after closing on the purchase and reviewing the actual home warranty, it is lacking in basic coverage for many of the aspects of the house. If I was going to do it all over again and spend this kind of money, I would not use Risewell/[name removed]. The homeowners in the area are all very much asserting at this time that [name removed] did not perform to the degree expected for what the asking price and it's disappointing.

2.4
Verified Homeowner

Builder Profile

Risewell Homes logo

We are Risewell Homes.

We believe your home should help you to rise and thrive. Our homes are modern sanctuaries that elevate your life with inspired design and new ideas for smarter and healthier ways to live. Risewell Homes was born from the trusted legacies of two nationally recognized homebuilders, combining over 35 years of experience in developing new home neighborhoods with award-winning customer care.

As a Top 25 U.S. Homebuilder, we bring national reach and local expertise to every community we build. Our homes are built on a foundation of trust, experience and strength. We are driven to keep moving forward, finding better ways to build, buy and live.

Together, we rise to reach the height of home.

We are built to rise.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.