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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Roseville, on Mar 10, 2026
I have been a promoter so far... but beginning to doubt things as things I highlighted after a 11 month home inspection are slow to be addressed - water in the gutters, broken tiles, insulation issues discovered in the loft all pending resolution (service request are open and pending)... Is it because you folks are done here and have moved on?
Roseville, on Aug 06, 2026
Very slow response rate to fix the issues. The quality of electrical wiring.
Roseville, CA, on Nov 01, 2025
The overall experience was decent. The salesperson and mortgage team were great—special thanks to [name removed], who was amazing throughout the entire mortgage process. However, I did face a few issues with additional costs that I believe should have been covered by the builder. For example, I had to pay for carpet cleaning, some towel hangers were missing from the bathrooms, and the kitchen dustbin holder is placed in an inconvenient spot near the cooking and food storage area. Additionally, the kitchen sink is too shallow, which causes water to spill when washing dishes, and the bedroom doors are missing locks.
Roseville, on May 25, 2026
Sales team was ok, But the repair and maintenance has been awful. No issues that we’ve escalated have been resolved, and this is going on over 6 months. The maintenance manager takes weeks to reply to e-mails, and then once plans are in motion, they send the wrong vendor. Feeling like we’re getting the run around until the one year warranty expires. Not the experience I expected on a 865k home that was originally listed for close to 1 million.
Roseville, on Dec 29, 2024
Issues have come up after the home purchase that have taken multiple emails and calls to get fixed. There is a Communication breakdown between the homeowner, the warranty rep and the contractors. The sales time was awesome during the purchase of the house. The paint inside and outside of the house seems like it’s single coat, the flooring has air pockets, the bathroom doors have a very small gap at the bottom so putting a floor mat around the toilet is impossible, there was no rain gutter put on the side of the California room so all the water just rains down the side of the roof into the California room. These are just a few of the issues I have dealt with and noticed.
Roseville, CA, on Sep 11, 2025
I can’t say this strongly enough: if I ever buy another home and see this lender attached, I’ll walk away immediately. If you asked toddlers to run a mortgage company, they’d do a better job. Months went by before I could even get someone on the phone. They kept bouncing me from one rep to another, losing paperwork at every step. Even after closing, I’m still chasing them for documents. To be clear: I love the home you built. I’d recommend you to anyone. But I cannot in good conscience recommend you as long as you’re tied to this lender. Cynthia even told me my contact was “one of the good ones.” If that’s true, I don’t see how most buyers would even make it to closing. The only reason my loan moved forward at all was because I escalated to their head office in Colorado. I seriously questioned whether the $21k incentive was worth the nightmare. This lender is the absolute worst. Unqualified, unprofessional, and impossible to work with. If you care about your buyers, cut ties with them. Fire your lender.
Roseville, CA, on Aug 22, 2025
Joanne and Andrew made the process looks smooth and easy. Always there to answer any questions or provide help.
Roseville, on Dec 06, 2024
Significant difficulty in getting follow upon home repairs and lack of communication
Roseville, CA, on May 21, 2025
It was easy and the sales agents kept in touch and were helpful in answering any questions. Very friendly building team too.
Roseville, on Apr 30, 2024
Multiple fixes brought up during walk through were either not followed up on, followed up on but not resolved completely, or in one case contractors were sent unannounced, did not speak any English, so my wife couldn't understand what they had come to work on. Our original customer service person [name removed] apparently is no longer our customer service person. Everyone has been very friendly but communication has been lacking and actual follow through on concerns has been hit or miss.
Roseville, CA, on Nov 06, 2024
The communication from the office and the kind caring consideration.
Roseville, CA, on Jul 20, 2024
The agents during the process were excellent. After closing escrow and attempting to work with getting several structural and cosmetic issues it became very challenging. The customer care representative is difficult to get a hold of. His email responses are inconsistent , he does not answer his phone, and he does not respond to voicemails. Even at this time we are still waiting to hear back in regards to several outstanding issues with our home.
Roseville, CA, on Mar 05, 2024
Every person I had contact with throughout the process was courteous and respectful. Communication was prompt and whenever I had a question or concern it was handled in a timely manner. Kudos to [name removed], [name removed], [name removed], [name removed] and [name removed] (the people I had contact with throughout the process)
Roseville, CA, on Mar 02, 2024
We liked the interaction we had with the sales office. They are very patient and very professional. we communicated with the team well via email and they made our experience easy
Roseville, CA, on Jan 18, 2024
All the New Home Co. staff from sales ([name removed], [name removed], [name removed]) to service ([name removed], [name removed], [name removed]) have been great to us. They were very welcoming and delightful to work with. We were just disappointment with the build quality of the home. Heating and cooling thermostat were installed incorrectly. Bottom thermostat controls the top floor and top thermostat control the bottom floor. Shower valve in kids bathroom was defective. Paint imperfections through out the house. The kitchen counter have manufacturing defects or residue from production which will need to be buff out or replace. The residue is unacceptable for a home of this caliber. Master bath shower walls have glue stains throughout, which will need to be buff out. Cleaner does not seem to remove the residues. I’m glad most of the minor issues have been resolved. We are now waiting to get kitchen, bathroom, and paint to be touched up.
Roseville, CA, on Dec 22, 2023
The entire team is very friendly, professional, responsive, and knowledgeable.
Roseville, CA, on Nov 28, 2023
All of the employees were very helpful throughout every stage
Roseville, CA, on Nov 17, 2023
I like that my husband and i felt supported from the day weve decided to purchase up until right now that its been weeks since we move in. Everybody has been very helpful and easily reachable for any concern that i have especially as a first time homebuyer entering the market on a very unstable home market that everybody is facing right now.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Roseville, CA, on Nov 01, 2025
The overall experience was decent. The salesperson and mortgage team were great—special thanks to [name removed], who was amazing throughout the entire mortgage process. However, I did face a few issues with additional costs that I believe should have been covered by the builder. For example, I had to pay for carpet cleaning, some towel hangers were missing from the bathrooms, and the kitchen dustbin holder is placed in an inconvenient spot near the cooking and food storage area. Additionally, the kitchen sink is too shallow, which causes water to spill when washing dishes, and the bedroom doors are missing locks.
Roseville, CA, on Sep 11, 2025
I can’t say this strongly enough: if I ever buy another home and see this lender attached, I’ll walk away immediately. If you asked toddlers to run a mortgage company, they’d do a better job. Months went by before I could even get someone on the phone. They kept bouncing me from one rep to another, losing paperwork at every step. Even after closing, I’m still chasing them for documents. To be clear: I love the home you built. I’d recommend you to anyone. But I cannot in good conscience recommend you as long as you’re tied to this lender. Cynthia even told me my contact was “one of the good ones.” If that’s true, I don’t see how most buyers would even make it to closing. The only reason my loan moved forward at all was because I escalated to their head office in Colorado. I seriously questioned whether the $21k incentive was worth the nightmare. This lender is the absolute worst. Unqualified, unprofessional, and impossible to work with. If you care about your buyers, cut ties with them. Fire your lender.
Roseville, CA, on Aug 22, 2025
Joanne and Andrew made the process looks smooth and easy. Always there to answer any questions or provide help.
Roseville, CA, on May 21, 2025
It was easy and the sales agents kept in touch and were helpful in answering any questions. Very friendly building team too.
Roseville, CA, on Nov 06, 2024
The communication from the office and the kind caring consideration.
Roseville, CA, on Jul 20, 2024
The agents during the process were excellent. After closing escrow and attempting to work with getting several structural and cosmetic issues it became very challenging. The customer care representative is difficult to get a hold of. His email responses are inconsistent , he does not answer his phone, and he does not respond to voicemails. Even at this time we are still waiting to hear back in regards to several outstanding issues with our home.
Roseville, CA, on Mar 05, 2024
Every person I had contact with throughout the process was courteous and respectful. Communication was prompt and whenever I had a question or concern it was handled in a timely manner. Kudos to [name removed], [name removed], [name removed], [name removed] and [name removed] (the people I had contact with throughout the process)
Roseville, CA, on Mar 02, 2024
We liked the interaction we had with the sales office. They are very patient and very professional. we communicated with the team well via email and they made our experience easy
Roseville, CA, on Jan 18, 2024
All the New Home Co. staff from sales ([name removed], [name removed], [name removed]) to service ([name removed], [name removed], [name removed]) have been great to us. They were very welcoming and delightful to work with. We were just disappointment with the build quality of the home. Heating and cooling thermostat were installed incorrectly. Bottom thermostat controls the top floor and top thermostat control the bottom floor. Shower valve in kids bathroom was defective. Paint imperfections through out the house. The kitchen counter have manufacturing defects or residue from production which will need to be buff out or replace. The residue is unacceptable for a home of this caliber. Master bath shower walls have glue stains throughout, which will need to be buff out. Cleaner does not seem to remove the residues. I’m glad most of the minor issues have been resolved. We are now waiting to get kitchen, bathroom, and paint to be touched up.
Roseville, CA, on Dec 22, 2023
The entire team is very friendly, professional, responsive, and knowledgeable.
Roseville, CA, on Nov 28, 2023
All of the employees were very helpful throughout every stage
Roseville, CA, on Nov 17, 2023
I like that my husband and i felt supported from the day weve decided to purchase up until right now that its been weeks since we move in. Everybody has been very helpful and easily reachable for any concern that i have especially as a first time homebuyer entering the market on a very unstable home market that everybody is facing right now.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Roseville, on Aug 06, 2026
Very slow response rate to fix the issues. The quality of electrical wiring.
Roseville, on May 25, 2026
Sales team was ok, But the repair and maintenance has been awful. No issues that we’ve escalated have been resolved, and this is going on over 6 months. The maintenance manager takes weeks to reply to e-mails, and then once plans are in motion, they send the wrong vendor. Feeling like we’re getting the run around until the one year warranty expires. Not the experience I expected on a 865k home that was originally listed for close to 1 million.
Roseville, on Dec 06, 2024
Significant difficulty in getting follow upon home repairs and lack of communication
Roseville, on Apr 30, 2024
Multiple fixes brought up during walk through were either not followed up on, followed up on but not resolved completely, or in one case contractors were sent unannounced, did not speak any English, so my wife couldn't understand what they had come to work on. Our original customer service person [name removed] apparently is no longer our customer service person. Everyone has been very friendly but communication has been lacking and actual follow through on concerns has been hit or miss.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Roseville, on Mar 10, 2026
I have been a promoter so far... but beginning to doubt things as things I highlighted after a 11 month home inspection are slow to be addressed - water in the gutters, broken tiles, insulation issues discovered in the loft all pending resolution (service request are open and pending)... Is it because you folks are done here and have moved on?
Roseville, on Dec 29, 2024
Issues have come up after the home purchase that have taken multiple emails and calls to get fixed. There is a Communication breakdown between the homeowner, the warranty rep and the contractors. The sales time was awesome during the purchase of the house. The paint inside and outside of the house seems like it’s single coat, the flooring has air pockets, the bathroom doors have a very small gap at the bottom so putting a floor mat around the toilet is impossible, there was no rain gutter put on the side of the California room so all the water just rains down the side of the roof into the California room. These are just a few of the issues I have dealt with and noticed.
Customer Care Team
New Home Co.
Jan 02, 2025
Thank you for sharing your feedback. Please know that we take your concerns seriously and are committed to resolving them in a timely manner. We appreciate your patience and will work diligently to improve the process for you moving forward. If you have any further concerns or need additional assistance, please don’t hesitate to reach out directly.