Top Homebuilder Ratings & Reviews

Risewell Homes

The Parks at Valley Oak

28 Homeowner Reviews Completed Jul 2024 - Dec 2025

Risewell Homes << Northern California

Overall Satisfaction

3.9
Customers' overall satisfaction
4.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.0

Purchase Experience

4.7

Home Personalization Experience

5.0

Construction Experience

4.3

Customer Care Experience

4.3

Installation & Workmanship

4.1

Home Readiness

4.0

Community Profile

Risewell Homes logo

We are Risewell Homes.

We believe your home should help you to rise and thrive. Our homes are modern sanctuaries that elevate your life with inspired design and new ideas for smarter and healthier ways to live. Risewell Homes was born from the trusted legacies of two nationally recognized homebuilders, combining over 35 years of experience in developing new home neighborhoods with award-winning customer care.

As a Top 25 U.S. Homebuilder, we bring national reach and local expertise to every community we build. Our homes are built on a foundation of trust, experience and strength. We are driven to keep moving forward, finding better ways to build, buy and live.

Together, we rise to reach the height of home.

We are built to rise.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Roseville, on May 20, 2025

Issues submitted through portal remain unresolved

1.9
Verified Homeowner
Roseville, CA, on Nov 01, 2025

The overall experience was decent. The salesperson and mortgage team were great—special thanks to [name removed], who was amazing throughout the entire mortgage process. However, I did face a few issues with additional costs that I believe should have been covered by the builder. For example, I had to pay for carpet cleaning, some towel hangers were missing from the bathrooms, and the kitchen dustbin holder is placed in an inconvenient spot near the cooking and food storage area. Additionally, the kitchen sink is too shallow, which causes water to spill when washing dishes, and the bedroom doors are missing locks.

4.2
Verified Homeowner
Roseville, on Sep 30, 2025

Everyone has been helpful and friendly

4.7
Verified Homeowner
Roseville, on Dec 06, 2024

Significant difficulty in getting follow upon home repairs and lack of communication

2.4
Verified Homeowner
Roseville, on Dec 29, 2024

Issues have come up after the home purchase that have taken multiple emails and calls to get fixed. There is a Communication breakdown between the homeowner, the warranty rep and the contractors. The sales time was awesome during the purchase of the house. The paint inside and outside of the house seems like it’s single coat, the flooring has air pockets, the bathroom doors have a very small gap at the bottom so putting a floor mat around the toilet is impossible, there was no rain gutter put on the side of the California room so all the water just rains down the side of the roof into the California room. These are just a few of the issues I have dealt with and noticed.

3.9
Verified Homeowner

Customer Care Team

New Home Co.

Jan 02, 2025

Thank you for sharing your feedback. Please know that we take your concerns seriously and are committed to resolving them in a timely manner. We appreciate your patience and will work diligently to improve the process for you moving forward. If you have any further concerns or need additional assistance, please don’t hesitate to reach out directly.

Roseville, CA, on Sep 11, 2025

I can’t say this strongly enough: if I ever buy another home and see this lender attached, I’ll walk away immediately. If you asked toddlers to run a mortgage company, they’d do a better job. Months went by before I could even get someone on the phone. They kept bouncing me from one rep to another, losing paperwork at every step. Even after closing, I’m still chasing them for documents. To be clear: I love the home you built. I’d recommend you to anyone. But I cannot in good conscience recommend you as long as you’re tied to this lender. Cynthia even told me my contact was “one of the good ones.” If that’s true, I don’t see how most buyers would even make it to closing. The only reason my loan moved forward at all was because I escalated to their head office in Colorado. I seriously questioned whether the $21k incentive was worth the nightmare. This lender is the absolute worst. Unqualified, unprofessional, and impossible to work with. If you care about your buyers, cut ties with them. Fire your lender.

3.8
Verified Homeowner
Roseville, on Jul 10, 2024

NA

5.0
Verified Homeowner
Roseville, CA, on Aug 22, 2025

Joanne and Andrew made the process looks smooth and easy. Always there to answer any questions or provide help.

4.7
Verified Homeowner
Roseville, on Apr 30, 2024

Multiple fixes brought up during walk through were either not followed up on, followed up on but not resolved completely, or in one case contractors were sent unannounced, did not speak any English, so my wife couldn't understand what they had come to work on. Our original customer service person [name removed] apparently is no longer our customer service person. Everyone has been very friendly but communication has been lacking and actual follow through on concerns has been hit or miss.

3.7
Verified Homeowner
Roseville, CA, on Aug 15, 2025

na

5.0
Verified Homeowner
Roseville, on Mar 25, 2024

I like that i can easily reach them

4.8
Verified Homeowner
Roseville, CA, on May 21, 2025

It was easy and the sales agents kept in touch and were helpful in answering any questions. Very friendly building team too.

5.0
Verified Homeowner
Roseville, CA, on Nov 06, 2024

The communication from the office and the kind caring consideration.

5.0
Verified Homeowner
Roseville, CA, on Jul 20, 2024

The agents during the process were excellent. After closing escrow and attempting to work with getting several structural and cosmetic issues it became very challenging. The customer care representative is difficult to get a hold of. His email responses are inconsistent , he does not answer his phone, and he does not respond to voicemails. Even at this time we are still waiting to hear back in regards to several outstanding issues with our home.

3.2
Verified Homeowner
Roseville, CA, on Mar 05, 2024

Every person I had contact with throughout the process was courteous and respectful. Communication was prompt and whenever I had a question or concern it was handled in a timely manner. Kudos to [name removed], [name removed], [name removed], [name removed] and [name removed] (the people I had contact with throughout the process)

5.0
Verified Homeowner
Roseville, CA, on Mar 02, 2024

We liked the interaction we had with the sales office. They are very patient and very professional. we communicated with the team well via email and they made our experience easy

5.0
Verified Homeowner
Roseville, CA, on Jan 18, 2024

All the New Home Co. staff from sales ([name removed], [name removed], [name removed]) to service ([name removed], [name removed], [name removed]) have been great to us. They were very welcoming and delightful to work with. We were just disappointment with the build quality of the home. Heating and cooling thermostat were installed incorrectly. Bottom thermostat controls the top floor and top thermostat control the bottom floor. Shower valve in kids bathroom was defective. Paint imperfections through out the house. The kitchen counter have manufacturing defects or residue from production which will need to be buff out or replace. The residue is unacceptable for a home of this caliber. Master bath shower walls have glue stains throughout, which will need to be buff out. Cleaner does not seem to remove the residues. I’m glad most of the minor issues have been resolved. We are now waiting to get kitchen, bathroom, and paint to be touched up.

4.8
Verified Homeowner
Roseville, CA, on Dec 22, 2023

The entire team is very friendly, professional, responsive, and knowledgeable.

5.0
Verified Homeowner
Roseville, CA, on Nov 28, 2023

All of the employees were very helpful throughout every stage

5.0
Verified Homeowner
Roseville, CA, on Nov 17, 2023

I like that my husband and i felt supported from the day weve decided to purchase up until right now that its been weeks since we move in. Everybody has been very helpful and easily reachable for any concern that i have especially as a first time homebuyer entering the market on a very unstable home market that everybody is facing right now.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Roseville, CA, on Nov 01, 2025

The overall experience was decent. The salesperson and mortgage team were great—special thanks to [name removed], who was amazing throughout the entire mortgage process. However, I did face a few issues with additional costs that I believe should have been covered by the builder. For example, I had to pay for carpet cleaning, some towel hangers were missing from the bathrooms, and the kitchen dustbin holder is placed in an inconvenient spot near the cooking and food storage area. Additionally, the kitchen sink is too shallow, which causes water to spill when washing dishes, and the bedroom doors are missing locks.

4.2
Verified Homeowner
Roseville, CA, on Sep 11, 2025

I can’t say this strongly enough: if I ever buy another home and see this lender attached, I’ll walk away immediately. If you asked toddlers to run a mortgage company, they’d do a better job. Months went by before I could even get someone on the phone. They kept bouncing me from one rep to another, losing paperwork at every step. Even after closing, I’m still chasing them for documents. To be clear: I love the home you built. I’d recommend you to anyone. But I cannot in good conscience recommend you as long as you’re tied to this lender. Cynthia even told me my contact was “one of the good ones.” If that’s true, I don’t see how most buyers would even make it to closing. The only reason my loan moved forward at all was because I escalated to their head office in Colorado. I seriously questioned whether the $21k incentive was worth the nightmare. This lender is the absolute worst. Unqualified, unprofessional, and impossible to work with. If you care about your buyers, cut ties with them. Fire your lender.

3.8
Verified Homeowner
Roseville, CA, on Aug 22, 2025

Joanne and Andrew made the process looks smooth and easy. Always there to answer any questions or provide help.

4.7
Verified Homeowner
Roseville, CA, on Aug 15, 2025

na

5.0
Verified Homeowner
Roseville, CA, on May 21, 2025

It was easy and the sales agents kept in touch and were helpful in answering any questions. Very friendly building team too.

5.0
Verified Homeowner
Roseville, CA, on Nov 06, 2024

The communication from the office and the kind caring consideration.

5.0
Verified Homeowner
Roseville, CA, on Jul 20, 2024

The agents during the process were excellent. After closing escrow and attempting to work with getting several structural and cosmetic issues it became very challenging. The customer care representative is difficult to get a hold of. His email responses are inconsistent , he does not answer his phone, and he does not respond to voicemails. Even at this time we are still waiting to hear back in regards to several outstanding issues with our home.

3.2
Verified Homeowner
Roseville, CA, on Mar 05, 2024

Every person I had contact with throughout the process was courteous and respectful. Communication was prompt and whenever I had a question or concern it was handled in a timely manner. Kudos to [name removed], [name removed], [name removed], [name removed] and [name removed] (the people I had contact with throughout the process)

5.0
Verified Homeowner
Roseville, CA, on Mar 02, 2024

We liked the interaction we had with the sales office. They are very patient and very professional. we communicated with the team well via email and they made our experience easy

5.0
Verified Homeowner
Roseville, CA, on Jan 18, 2024

All the New Home Co. staff from sales ([name removed], [name removed], [name removed]) to service ([name removed], [name removed], [name removed]) have been great to us. They were very welcoming and delightful to work with. We were just disappointment with the build quality of the home. Heating and cooling thermostat were installed incorrectly. Bottom thermostat controls the top floor and top thermostat control the bottom floor. Shower valve in kids bathroom was defective. Paint imperfections through out the house. The kitchen counter have manufacturing defects or residue from production which will need to be buff out or replace. The residue is unacceptable for a home of this caliber. Master bath shower walls have glue stains throughout, which will need to be buff out. Cleaner does not seem to remove the residues. I’m glad most of the minor issues have been resolved. We are now waiting to get kitchen, bathroom, and paint to be touched up.

4.8
Verified Homeowner
Roseville, CA, on Dec 22, 2023

The entire team is very friendly, professional, responsive, and knowledgeable.

5.0
Verified Homeowner
Roseville, CA, on Nov 28, 2023

All of the employees were very helpful throughout every stage

5.0
Verified Homeowner
Roseville, CA, on Nov 17, 2023

I like that my husband and i felt supported from the day weve decided to purchase up until right now that its been weeks since we move in. Everybody has been very helpful and easily reachable for any concern that i have especially as a first time homebuyer entering the market on a very unstable home market that everybody is facing right now.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Roseville, on Sep 30, 2025

Everyone has been helpful and friendly

4.7
Verified Homeowner
Roseville, on Dec 06, 2024

Significant difficulty in getting follow upon home repairs and lack of communication

2.4
Verified Homeowner
Roseville, on Jul 10, 2024

NA

5.0
Verified Homeowner
Roseville, on Apr 30, 2024

Multiple fixes brought up during walk through were either not followed up on, followed up on but not resolved completely, or in one case contractors were sent unannounced, did not speak any English, so my wife couldn't understand what they had come to work on. Our original customer service person [name removed] apparently is no longer our customer service person. Everyone has been very friendly but communication has been lacking and actual follow through on concerns has been hit or miss.

3.7
Verified Homeowner
Roseville, on Mar 25, 2024

I like that i can easily reach them

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Roseville, on May 20, 2025

Issues submitted through portal remain unresolved

1.9
Verified Homeowner
Roseville, on Dec 29, 2024

Issues have come up after the home purchase that have taken multiple emails and calls to get fixed. There is a Communication breakdown between the homeowner, the warranty rep and the contractors. The sales time was awesome during the purchase of the house. The paint inside and outside of the house seems like it’s single coat, the flooring has air pockets, the bathroom doors have a very small gap at the bottom so putting a floor mat around the toilet is impossible, there was no rain gutter put on the side of the California room so all the water just rains down the side of the roof into the California room. These are just a few of the issues I have dealt with and noticed.

3.9
Verified Homeowner