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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Surprise, on Dec 11, 2025
Everything’s been great ! Would buy with them again, and happily refer family/friends to them as well !
Surprise, AZ, on Sep 25, 2025
I loved how [name removed] and Mackkyla were always there for us and answered every question we had and made us feel like family
Surprise, on Oct 23, 2025
There was a promo for a lower loan interest rate we missed out on because we needed to sell our old home first. shortly after it went up, where we got locked in, it went back down. I feel we got the short end of the stick on that.
Surprise, on Dec 02, 2025
The ease on how it’s been for any issues found in our home to be taken care of quickly.
Surprise, AZ, on Sep 17, 2025
Everyone was helpful and quick to respond. We were always updated on everything and always In the loop
Surprise, on Oct 01, 2025
They didn’t put a support stake on my tree when I asked them to because my tree isn’t growing straight. They said each tree only comes with 1 post on each side but both of the houses next to me haven’t sold yet and they had 2 stakes on the side and a support stake to make sure it grew straight. I didn’t appreciate that.
Surprise, on Oct 09, 2025
We are an afterthought at best with [name removed]. We had to fight to have damaged replaced, even when the negligence of the builder nearly burned down our house. Trying to get the 10 month fixes has been a nightmare also. I am always the one reaching out. This is terrible
Surprise, on Sep 27, 2025
The walk-through was the best he showed. [name removed] showed us everything how everything work had to take care of it. He loved what he was doing. He was proud of the builder. It was fantastic. I have never experienced that and this is my fifth home purchasing so thank you.
Surprise, AZ, on Aug 24, 2025
All of the people we worked with were friendly and helpful with any questions we had. They always made their best effort to get in contact with me if I had questions or issues during the process. Overall, very satisfied with the Landsea Team.
Surprise, on Sep 19, 2025
I enjoyed the seamless transaction to purchase my home and the quick responses from everyone involved.
Surprise, on Aug 28, 2025
so far a good quality product and good customer service. some details in the house could be better
Surprise, AZ, on Jul 02, 2025
I enjoyed the care and attention we got as customers. I would also say though, that the initial walk through with the building superintendent needs more leeway time. I was up against the wall meeting every rushed deadline to the T. But when it came to doing my walk through, [name removed] and the building superintendent refused to give me a time any later than noon and only on weekdays. You should never demand a customer to take time off from work when they already exhausted their vacation time for the purpose of packing and moving weeks later. Customer priority IS THE ONLY PRIORITY. I would still recommend [name removed] to friends and family despite that one negative.
Surprise, on Jul 10, 2025
Continue to love the support from [name removed], [name removed], and [name removed]. Everytime my Husband and I see them, they all wave (and we wave back).
Surprise, on Jun 21, 2025
My house is gorgeous , the process was amazing, I have nothing negative to say . I am very happy
Surprise, AZ, on Jun 24, 2025
I had to stay on top of them through the whole process. I was missing blinds that took them 3 weeks and many calls from me. [name removed] was very unhelpful and fought me on things that needed to get fixed. He was supposed to reach out about the blinds and never once called. During the final walk he stood in the kitchen as I had to keep coming back to tell him things that were missed and he just stood there with a derogatory look on his face and tried to say no they wouldn’t fix it. The front door handle for instance was very scratched and he said they wouldn’t replace it. I had to reach out to [name removed] about it to get it replaced. He is the worst superintendent ever. I am still waiting on my smart home package to be delivered and installed. I am a week from my first payment and no one has told me where I am supposed to go to pay my mortgage even though I have asked repeatedly. Overall it feels like no one cares and takes their job or customer satisfaction seriously. [name removed] and [name removed] were very nice however I am still waiting on things I should have gotten at time of close like where to pay my mortgage… Overall very dissatisfied with the process and all my neighbors especially the ones who had to deal with [name removed] have had nothing but problems and bad things to say as well.
Surprise, on Jun 10, 2025
I like my home a lot in general. When I have complaint about a repair that’s needed I am made to send a picture or a video instead of just sending someone to look at the problem. I have to explain myself repeatedly. My air conditioner makes a loud sound when it turns off. The repair guy was great, but he said the new model of my unit has been changed not to do that but it’s not fixable on this particular unit. So we live with it! Things are skimmed over or not addressed at all at the final walkthrough and comes as a surprise when they say it’s not warrantied. I have done 3 final walkthroughs here, mine and 2 of my daughters and they are very inconsistent.
Surprise, AZ, on Jun 10, 2025
Worked with us well on the contingency sale of our old home and getting into our new one. [name removed] was great.
Surprise, on Jun 30, 2025
Home is well built. Representatives for landsea homes have been easy to deal with and communicative.
Surprise, on Jun 26, 2025
The craftsman and the finishing it is the lowest grade I have ever seen in my life and yet problems keep surfacing
Surprise, on Apr 25, 2025
Scott made the entire process as easy as possible - extremely helpful and he is an asset
Surprise, AZ, on Jun 08, 2025
I have not gotten a response for my missing downstairs blinds or the front door smart lock replacement
Surprise, on Mar 28, 2025
Liked- the sales staff Dislike- everyone else involved in the process.
Surprise, AZ, on May 07, 2025
Working with the onsite sales team was the best! They really went to work for me and my wife, and were the greatest! [name removed] was who we primarily worked with, and she was awesome!
Surprise, on Jun 07, 2025
Any issues with the home are taken cate of promptly.
Surprise, on Jun 05, 2025
They’ve been mostly helpful. Very kind. Easy to work with mostly
Surprise, on Mar 09, 2025
they kept us very well informed and completed all commitments.
Surprise, on Apr 09, 2025
They came back and fixed everything The one woman I dealt with was wonderful
Surprise, AZ, on Apr 15, 2025
How friendly and helpful everyone was at [name removed]
Surprise, on Feb 01, 2025
I believe it was used the lowest trade skills to build those homes
Surprise, on Jan 08, 2025
Customer service is good. Just issues surfaced on new home.
Surprise, on Mar 30, 2025
I think the only good experience was with Marcia the salesperson. I didn't like that you left damaged items in my home - didn't fix when brought to your attention. I don't like the customer service provided by the construction team and most members of your customer service team to include the manager. I didn't like being lied to and told I was wrong. My year end inspection was just done. I have 14 or 15 (i lose count) bulges in the frame that are beyond the tolerance set by the ROC. I have six or seven walls that aren't at a 90 degree angle. I don't understand how you don't care enough to build things right the first time. Now the headache I have to go through to get these fixed. Plus the other 50 plus things on the report. And mind you, they didn't list out every nail pop, not 90 degree angle and bulge on the report. They were just marked in my house. Plus all of the areas that have "alligator paint" you might as well just repaint the whole house. This was not my expectation of a builder. Nor this builder when I was told you had the best electric, plumbers, framers . . . in the industry at my subdivision. If these are the best, I feel sorry for everyone else in the Valley. Let's not discuss the cabinets I have been waiting a year on to get fixed. I don't understand how any of this is acceptable to you! I expected a house that was turn key. As I have said before, this is my fourth new build and the most disappointing as far as structure and customer service.
Surprise, AZ, on Apr 14, 2025
Easy mortgage process and wonderful customer service all around!
Surprise, AZ, on Apr 09, 2025
It was transparent and quick. Everyone was helpful and kind but also thourough.
Surprise, on Mar 02, 2025
It took a little longer to build, then I was expecting, but it was worth the wait, because it is well built !!
Surprise, on Jan 02, 2025
Currently we turned on our heater but it doesn’t heat the home. I love our mountain view. Easier to maintain as it is a smaller home than I previously owned. Much quieter area to live in.
Surprise, on Jan 01, 2025
Haven’t really been helpful with any warranty or fixing of damage
Surprise, on Feb 28, 2025
NEVER HAD ANYBODY FOLLOW UP OR COME DO OUR 1 YEAR WARRANTY. REACHED OUT MULTIPLE TIMES WITH NO REAPONSE BACK VIA EMAIL AND PHONE CALLS. HOA IS A DISGRACE BEING CHARGED FOR NEIGHBORS CRAP IN OUR YARD ALL WHILE THE CONSTRUCTION CREWS AND WIND BLOWS TRASH IN PEOPLES YARD AND BEING CHRGED FOR IT?! NO COMMUNITY POOL WHEN EVERYONE IN THE COMMUNITY HAS BEEN EXPRESSING WE WANT A POOL?! NO SPEED BUMPS AND PEOPLE SPEEDING THROUGH NEARLY HITTING OUR CHILDREN AND PETS! WISH WE NEVER BOUGHT HERE.
Surprise, AZ, on Mar 13, 2025
Initially, communication was strong. Sales staff were responsive, nice and easy to get with. Once we signed, that’s when we feel everything fell apart. Extreme fall off in communication and pushback to fix simple things that were wrong with the home prior to us even purchasing it.
Surprise, on Feb 28, 2025
The sale office when picking finishes. Mark up was out of control and [name removed] doesn't pro rate the parts included for the home when choosing other options. The Tankless W/H is a joke! 3-5 min for hot water. Same as a 50 gal tank.
Surprise, AZ, on Mar 06, 2025
Love everything. From all the people that helped us accomplish a dream. Love the view. Love the location. Love it all. Thank you!
Surprise, on Nov 10, 2024
Warranty requests are quite simple and pain free. Communication is quick and open.
Surprise, on Oct 21, 2024
There are a few areas that need repairs on the home but overall pretty good service
Surprise, on Dec 09, 2024
Everything is done very professionally and all concerns were addressed promptly. Following the one year inspection, Victor coordinated with different companies to quickly repair any of the issues we had.
Surprise, AZ, on Feb 05, 2025
Smooth process start to finish. Everyone was easy to work with!
Surprise, on Oct 18, 2024
Customer care service has been great! We worked with [name removed] and most of our issues have been fixed. The pending issues will hopefully be resolved at the 1 year mark. The house has had a lot of issues due to negligence which is pretty disappointing
Surprise, on Nov 10, 2024
I'm not able to hook up an appliance in my garage due to electrical design. I understand this was designed before purchase. Again, only complaint.
Surprise, AZ, on Jan 17, 2025
Liked the communication and fast response we would get from personal.
Surprise, on Oct 15, 2024
I have not enjoyed the delay on getting things fixed that have been expressed to the service rep.
Surprise, on Sep 09, 2024
What truly stands out, is the exceptional service provided by the warranty representative. They have been incredibly responsive and attentive to my needs. Any questions I had were addressed promptly, and any concerns were handled with professionalism and care. It’s reassuring to know that I have such a dedicated team behind me, ready to assist with any issues that may arise. Overall, my experience with Landsea Homes has been nothing short of fantastic. I highly recommend them to anyone looking to build a new home. Their commitment to customer satisfaction and quality craftsmanship is truly commendable. Thank you, Landsea Homes, for making my dream home a reality!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Surprise, AZ, on Sep 25, 2025
I loved how [name removed] and Mackkyla were always there for us and answered every question we had and made us feel like family
Surprise, AZ, on Sep 17, 2025
Everyone was helpful and quick to respond. We were always updated on everything and always In the loop
Surprise, AZ, on Aug 24, 2025
All of the people we worked with were friendly and helpful with any questions we had. They always made their best effort to get in contact with me if I had questions or issues during the process. Overall, very satisfied with the Landsea Team.
Surprise, AZ, on Jul 02, 2025
I enjoyed the care and attention we got as customers. I would also say though, that the initial walk through with the building superintendent needs more leeway time. I was up against the wall meeting every rushed deadline to the T. But when it came to doing my walk through, [name removed] and the building superintendent refused to give me a time any later than noon and only on weekdays. You should never demand a customer to take time off from work when they already exhausted their vacation time for the purpose of packing and moving weeks later. Customer priority IS THE ONLY PRIORITY. I would still recommend [name removed] to friends and family despite that one negative.
Surprise, AZ, on Jun 24, 2025
I had to stay on top of them through the whole process. I was missing blinds that took them 3 weeks and many calls from me. [name removed] was very unhelpful and fought me on things that needed to get fixed. He was supposed to reach out about the blinds and never once called. During the final walk he stood in the kitchen as I had to keep coming back to tell him things that were missed and he just stood there with a derogatory look on his face and tried to say no they wouldn’t fix it. The front door handle for instance was very scratched and he said they wouldn’t replace it. I had to reach out to [name removed] about it to get it replaced. He is the worst superintendent ever. I am still waiting on my smart home package to be delivered and installed. I am a week from my first payment and no one has told me where I am supposed to go to pay my mortgage even though I have asked repeatedly. Overall it feels like no one cares and takes their job or customer satisfaction seriously. [name removed] and [name removed] were very nice however I am still waiting on things I should have gotten at time of close like where to pay my mortgage… Overall very dissatisfied with the process and all my neighbors especially the ones who had to deal with [name removed] have had nothing but problems and bad things to say as well.
Surprise, AZ, on Jun 10, 2025
Worked with us well on the contingency sale of our old home and getting into our new one. [name removed] was great.
Surprise, AZ, on Jun 08, 2025
I have not gotten a response for my missing downstairs blinds or the front door smart lock replacement
Surprise, AZ, on May 07, 2025
Working with the onsite sales team was the best! They really went to work for me and my wife, and were the greatest! [name removed] was who we primarily worked with, and she was awesome!
Surprise, AZ, on Apr 15, 2025
How friendly and helpful everyone was at [name removed]
Surprise, AZ, on Apr 14, 2025
Easy mortgage process and wonderful customer service all around!
Surprise, AZ, on Apr 09, 2025
It was transparent and quick. Everyone was helpful and kind but also thourough.
Surprise, AZ, on Mar 13, 2025
Initially, communication was strong. Sales staff were responsive, nice and easy to get with. Once we signed, that’s when we feel everything fell apart. Extreme fall off in communication and pushback to fix simple things that were wrong with the home prior to us even purchasing it.
Surprise, AZ, on Mar 06, 2025
Love everything. From all the people that helped us accomplish a dream. Love the view. Love the location. Love it all. Thank you!
Surprise, AZ, on Feb 05, 2025
Smooth process start to finish. Everyone was easy to work with!
Surprise, AZ, on Jan 17, 2025
Liked the communication and fast response we would get from personal.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Surprise, on Oct 23, 2025
There was a promo for a lower loan interest rate we missed out on because we needed to sell our old home first. shortly after it went up, where we got locked in, it went back down. I feel we got the short end of the stick on that.
Surprise, on Oct 01, 2025
They didn’t put a support stake on my tree when I asked them to because my tree isn’t growing straight. They said each tree only comes with 1 post on each side but both of the houses next to me haven’t sold yet and they had 2 stakes on the side and a support stake to make sure it grew straight. I didn’t appreciate that.
Surprise, on Sep 27, 2025
The walk-through was the best he showed. [name removed] showed us everything how everything work had to take care of it. He loved what he was doing. He was proud of the builder. It was fantastic. I have never experienced that and this is my fifth home purchasing so thank you.
Surprise, on Sep 19, 2025
I enjoyed the seamless transaction to purchase my home and the quick responses from everyone involved.
Surprise, on Jul 10, 2025
Continue to love the support from [name removed], [name removed], and [name removed]. Everytime my Husband and I see them, they all wave (and we wave back).
Surprise, on Jun 21, 2025
My house is gorgeous , the process was amazing, I have nothing negative to say . I am very happy
Surprise, on Jun 10, 2025
I like my home a lot in general. When I have complaint about a repair that’s needed I am made to send a picture or a video instead of just sending someone to look at the problem. I have to explain myself repeatedly. My air conditioner makes a loud sound when it turns off. The repair guy was great, but he said the new model of my unit has been changed not to do that but it’s not fixable on this particular unit. So we live with it! Things are skimmed over or not addressed at all at the final walkthrough and comes as a surprise when they say it’s not warrantied. I have done 3 final walkthroughs here, mine and 2 of my daughters and they are very inconsistent.
Surprise, on Apr 25, 2025
Scott made the entire process as easy as possible - extremely helpful and he is an asset
Surprise, on Mar 28, 2025
Liked- the sales staff Dislike- everyone else involved in the process.
Surprise, on Mar 09, 2025
they kept us very well informed and completed all commitments.
Surprise, on Feb 01, 2025
I believe it was used the lowest trade skills to build those homes
Surprise, on Jan 08, 2025
Customer service is good. Just issues surfaced on new home.
Surprise, on Jan 02, 2025
Currently we turned on our heater but it doesn’t heat the home. I love our mountain view. Easier to maintain as it is a smaller home than I previously owned. Much quieter area to live in.
Surprise, on Jan 01, 2025
Haven’t really been helpful with any warranty or fixing of damage
Surprise, on Nov 10, 2024
Warranty requests are quite simple and pain free. Communication is quick and open.
Surprise, on Oct 21, 2024
There are a few areas that need repairs on the home but overall pretty good service
Surprise, on Oct 18, 2024
Customer care service has been great! We worked with [name removed] and most of our issues have been fixed. The pending issues will hopefully be resolved at the 1 year mark. The house has had a lot of issues due to negligence which is pretty disappointing
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Surprise, on Dec 11, 2025
Everything’s been great ! Would buy with them again, and happily refer family/friends to them as well !
Surprise, on Dec 02, 2025
The ease on how it’s been for any issues found in our home to be taken care of quickly.
Surprise, on Oct 09, 2025
We are an afterthought at best with [name removed]. We had to fight to have damaged replaced, even when the negligence of the builder nearly burned down our house. Trying to get the 10 month fixes has been a nightmare also. I am always the one reaching out. This is terrible
Surprise, on Aug 28, 2025
so far a good quality product and good customer service. some details in the house could be better
Surprise, on Jun 30, 2025
Home is well built. Representatives for landsea homes have been easy to deal with and communicative.
Surprise, on Jun 26, 2025
The craftsman and the finishing it is the lowest grade I have ever seen in my life and yet problems keep surfacing
Surprise, on Jun 07, 2025
Any issues with the home are taken cate of promptly.
Surprise, on Jun 05, 2025
They’ve been mostly helpful. Very kind. Easy to work with mostly
Surprise, on Apr 09, 2025
They came back and fixed everything The one woman I dealt with was wonderful
Surprise, on Mar 30, 2025
I think the only good experience was with Marcia the salesperson. I didn't like that you left damaged items in my home - didn't fix when brought to your attention. I don't like the customer service provided by the construction team and most members of your customer service team to include the manager. I didn't like being lied to and told I was wrong. My year end inspection was just done. I have 14 or 15 (i lose count) bulges in the frame that are beyond the tolerance set by the ROC. I have six or seven walls that aren't at a 90 degree angle. I don't understand how you don't care enough to build things right the first time. Now the headache I have to go through to get these fixed. Plus the other 50 plus things on the report. And mind you, they didn't list out every nail pop, not 90 degree angle and bulge on the report. They were just marked in my house. Plus all of the areas that have "alligator paint" you might as well just repaint the whole house. This was not my expectation of a builder. Nor this builder when I was told you had the best electric, plumbers, framers . . . in the industry at my subdivision. If these are the best, I feel sorry for everyone else in the Valley. Let's not discuss the cabinets I have been waiting a year on to get fixed. I don't understand how any of this is acceptable to you! I expected a house that was turn key. As I have said before, this is my fourth new build and the most disappointing as far as structure and customer service.
Surprise, on Mar 02, 2025
It took a little longer to build, then I was expecting, but it was worth the wait, because it is well built !!
Surprise, on Feb 28, 2025
NEVER HAD ANYBODY FOLLOW UP OR COME DO OUR 1 YEAR WARRANTY. REACHED OUT MULTIPLE TIMES WITH NO REAPONSE BACK VIA EMAIL AND PHONE CALLS. HOA IS A DISGRACE BEING CHARGED FOR NEIGHBORS CRAP IN OUR YARD ALL WHILE THE CONSTRUCTION CREWS AND WIND BLOWS TRASH IN PEOPLES YARD AND BEING CHRGED FOR IT?! NO COMMUNITY POOL WHEN EVERYONE IN THE COMMUNITY HAS BEEN EXPRESSING WE WANT A POOL?! NO SPEED BUMPS AND PEOPLE SPEEDING THROUGH NEARLY HITTING OUR CHILDREN AND PETS! WISH WE NEVER BOUGHT HERE.
Surprise, on Feb 28, 2025
The sale office when picking finishes. Mark up was out of control and [name removed] doesn't pro rate the parts included for the home when choosing other options. The Tankless W/H is a joke! 3-5 min for hot water. Same as a 50 gal tank.
Surprise, on Dec 09, 2024
Everything is done very professionally and all concerns were addressed promptly. Following the one year inspection, Victor coordinated with different companies to quickly repair any of the issues we had.
Surprise, on Nov 10, 2024
I'm not able to hook up an appliance in my garage due to electrical design. I understand this was designed before purchase. Again, only complaint.
Surprise, on Sep 09, 2024
What truly stands out, is the exceptional service provided by the warranty representative. They have been incredibly responsive and attentive to my needs. Any questions I had were addressed promptly, and any concerns were handled with professionalism and care. It’s reassuring to know that I have such a dedicated team behind me, ready to assist with any issues that may arise. Overall, my experience with Landsea Homes has been nothing short of fantastic. I highly recommend them to anyone looking to build a new home. Their commitment to customer satisfaction and quality craftsmanship is truly commendable. Thank you, Landsea Homes, for making my dream home a reality!