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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
El Dorado Hills, CA, on Nov 04, 2025
Feeling truly grateful and happy for our new home — a blessing and a new beginning.
Clermont, on Nov 18, 2025
The entire process has been great. From [name removed] in sales, to [name removed] in construction, to [name removed] in warranty, our experience has been fantastic.
Clermont, on Oct 22, 2025
[Translated from ES] How quickly they respond to any questions or problems I've had.
Clermont, FL, on Nov 01, 2025
The service and compromise from [name removed] [name removed] ([name removed]). She always told us the truth about the numbers and everything.
El Dorado Hills, on Nov 16, 2025
Did not disclose an additional $12K bond. Should have explained up front like [name removed]...It was buried in the closing doc with no mention of the percentage or cost to homebuyer. Called New [name removed] Company and never received a call back. Also no flexibility in design, spec including exterior paint. Rushed closing so they could hit end of year goals.
Clermont, on Nov 01, 2025
Working with [name removed], [name removed], and [name removed] has made our home buying experience with [name removed] very easy and enjoyable.
Clermont, on Aug 21, 2025
The fact that the warranty manager and the builder were so easy to work with and resolve any issue that arose along the way.
Clermont, on Oct 28, 2025
We appreciated the ongoing communications and quality customer services that were provided from the beginning to the end. We cannot wait to begin to live and work in Florida in our new home.
El Dorado Hills, CA, on Jul 19, 2025
We liked the friendliness and willingness to meet our timelines. They accommodated to our schedule and that each department reached out and met us.
El Dorado Hills, on Aug 03, 2025
People working on site were professional and mostly responsive. Quality of the home construction sub par for the price of the home. Lowest quality paint, sloppy workmanship especially, base boards, trim and paint. Now that they are down to a hand full of homes to sell they are landscaping and adding improvements that weren't offered to us. Front yard landscaping was a joke. We asked if we could do our own landscaping for a credit towards our upgrades but were told no. Asked if we could have the front painted a different color and were told no so we paid for it ourseves after moving in. Took almost 6 months to get our solar hooked up which cost us money, time and lots of frustration.
Clermont, on Oct 07, 2025
I disliked how I entered into the contract without understanding this home was already permitted because it fell through from a previous contract. As a consequence, I was not able to add the things that I really wanted (shower in the in law suite, sink in the laundry room, etc.). It was as though that part was left out of the conversation until after I signed the initial paperwork. Also the process to select and customize at the design center was a complete disaster. The selection was incredibly narrow and the options provided were not high quality (despite a high price tag). The appliances that were included were very low value as well. To make matters worse some of the problems in the [name removed] neighborhood were kept hidden from us, like water pressure issues, neighbor incivility, nuisance cross traffic, insect infestations, and local tax issues with the local area. On a positive side, upon my one year anniversary, I have enjoyed working with [name removed], the [name removed] warranty representative. She has been very responsive and consistent. However, I will not ever buy a landsea home again.
El Dorado Hills, CA, on Jun 27, 2025
Well the software system needs to be improved in my view else there are chances of mistakes . Overall a good experience as people in the team are good hearted and would work to make things happen . Their software system is little old fashioned and you need to ensure that you have paper work in your files and check the inventory of items . It is not easy for them to find out details of orders . Overall a good builder , and good people
Clermont, FL, on Jun 08, 2025
[Translated from ES] The location of my house, the finishes are beautiful and the design spectacular
Clermont, on Jul 12, 2025
All prior questions were answered in regards to the warranty service which was fast, reliable and easy to work with. The rest of the experience prior to closing I would value as a 2, extremely difficult
Clermont, on Sep 07, 2025
I am extremely happy with [name removed] for her customer service and follow ups. My only complaint was that lawn provision. Not at all happy with lawn with two different varieties of sod ..one for front and one for backyard. Backyard leveling of the ground is also very poorly done
Clermont, on Jun 26, 2025
[Translated from ES] Compliance, attention and timely and effective service to make arrangements.
Clermont, on Sep 02, 2025
The sales rep [name removed] was great. Her replacement was kind. Zuheyli is very responsive and helpful. The painters were terrible. Most other things seem well done in general. [name removed] was always very responsive and knowledgeable by text. He has a good reputation I have heard. Paint stains on the floors and big splotches on the walls in many places showed an unprofessional quality of painters.
El Dorado Hills, CA, on May 30, 2025
I would like to express my appreciation for the excellent communication and support I have received through Ashley, Joe, and Chris. Throughout my interactions of each of them, I have been constantly impressed by their patience and willingness to answer all my questions thoroughly. They kept me well informed at every stage! They’ve have made the entire process much smoother and less stressful. However, the company‘s quality of subs to finish the work is not up to my standards for buying a $1.2 million home. When the subs have showed up for follow ups there has been a language barrier, which has made it hard to communicate with them to finish the work that needed to be completed. We even found one subs in our master bedroom, which there was absolutely no work to be done, which was alarming. But communication has remained open and I have received excellent care and follow up with Joe and Chris. Kindest regards- Bill and Trisha Graham
Clermont, on May 29, 2025
Quick responses especially from [name removed]. The home is beautiful and was finished at the time quoted.
El Dorado Hills, CA, on May 14, 2025
Working with Jennifer Yarberry was very enjoyable. She made the buying experience very easy and helped us along the process in any way possible. Getting things fixed/taken care of around the house has been a good experience as well. The experience with getting a loan working through Universal Lending Company (ULC) was terrible. I can understand being thorough when getting approved for a loan, but it seemed that the expectations continuously changed. When we asked questions, we never got responses that were timely and/or helpful. I know we weren't the only new home buyers in the neighbor hood that had a terrible experience with ULC as well. I would highly recommend New Home Company finding another lending partner.
El Dorado Hills, on Apr 02, 2025
some of the Subcontracting jobs were a bit disappointing with the quality of work during the initial build, but the customer service rep ([name removed]) has been helpful in following up and making sure they do a good job.
Clermont, FL, on May 06, 2025
[name removed] and [name removed] make the process very smooth and easy, [name removed] was very attentive and responsive all our inquiries, Now [name removed] the builder mmmmm not sure how he is in front of future home buyers, no customers skills and make inspection and post inspection a nightmare and very un helpful. He is [name removed] we can’t do that we can fixed this, is the way its it etc. All his answers!!!! Why is the point of making inspection if nothing esthetic can be fixed, we are not buying a old 200k house , we are buying out future house and major investment we are expecting be treated better in this part of the experience!!! [name removed] thanks for you help you are amazing!!!!!!
Clermont, on Aug 25, 2025
The experience so far is incredible, from the movement of signing the contract, building process and post warranty questions or issues. The company provides professional experience.
Clermont, Fl , on May 02, 2025
Everyone tells you what you want to hear, promises… nothing but promises. Im sure management is aware of the situation , but no one has contacted us. Let’s start by mentioning a few names #1 [name removed] - he has no customer service skills and his demeanor is absolutely unprofessional, I don’t know if it is racism or his lack of self control. He treated us the buyers, now owners of the property like fools. In fifty years we have bought numerous properties new and used this so far has been the worst experience. #2 [name removed] (warranty)- since the first walkthrough she told us whatever we need she would take care of it, not to worry. Still waiting for some issues to be resolved that were noticed before closing and more issues are arising. I specifically said I didn’t want to deal with Mr. [name removed] after numerous times he disrespected or undermined us and unfortunately no body cared what we, the customer said. Still waiting for the promises to be fulfilled. #3 [name removed] (sales) - the only person who actually seems to have customer service skills, but apparently not in a position to take care of all the things that need to be addressed.
El Dorado Hills, on Jul 28, 2025
Solar is still not working. Has been a huge problem. I don’t see a resolution in site.
El Dorado Hills, on Feb 28, 2025
Enjoying our new home. Several things need to be repaired and waiting on service.Also solar has been an issue still not hooked up.
Clermont, FL, on Apr 26, 2025
Some things are starting to come up in the house. Finishing items that were poorly done.
Clermont, on Jul 10, 2025
As a new home owner obviously issues arise and all concerns are always show as industry standard. Thank you!
El Dorado Hills, on Feb 25, 2025
Follow through. Have helped me resolve problems I have had since moving in
Clermont, FL, on Apr 18, 2025
[name removed] in Clermont FL was an angel. She was so responsive, professional and kind. She was a huge reason we chose Landsea.
Clermont, on May 13, 2025
Ready to move in home was available and time was a concern.
Clermont, on Dec 22, 2024
Warranty service has been very helpful and professional
Clermont, Fl , on Mar 19, 2025
[name removed] was the pm on the job and he did amazing in communication throughout the entire build. He was always there for anything that we needed
El Dorado Hills, on Apr 04, 2025
I like most about the views and the design styles. But I dislike no streets lights ?
El Dorado Hills, on Nov 03, 2024
[name removed] is very responsive. Better QA/QC on electrical, smart switches are not very smart, paint is way too thin, needed gloss paint on shelves and window sills, trim work was sloppy, we ended up replacing the main sink faucet ourselves bc the original could not be secured properly, hinge on master shower door is not set properly (door slams)
Clermont, FL, on Mar 16, 2025
Our experience was great overall from start to finish. Our sales person [name removed] was very kind and helpful throughout the whole process. When we needed to reach out to the builder for issues, she was quick to connect us. Our builder [name removed] was extremely communicative and friendly. Reaponded to texts on weekends within minutes. We wanted to show our out of town family our home during the holidays before it was complete and they accommodated us and unlocked the doors. The most “unpleasant” part was the closing day. It took a ridiculous amount of time. Our realtors said it was their longest closing ever.. but even then, we were too excited to care about the wait. We’ve only been in the house for 1 month so we will see if any quality issues arise. Overall great experience, love our home and are very happy.
El Dorado Hills, on Apr 03, 2025
Electrical is dodgy and paint application is too thin as well color inconsistency and needs gloss finish on shelf surfaces. Issues with cement. White porcelain sink is pretty as long as you never use it. Note that [name removed] and customer service was great at addressing.
El Dorado Hills, on Oct 04, 2024
We get slow or no response. Vague answers, errors galore. Example - no water supply hook up in laundry room. Ugly mottled concrete driveway and sidewalk retaining moisture, subject to spalling.
Clermont, Fl , on Mar 15, 2025
Our process was pretty seamless and [name removed] was great! We had some minor issues but [name removed] was great to work with and worked to resolve them all. Timelines were accurate.
Clermont, on Mar 21, 2025
Like: French doors, kitchen island size, studio, master room space, smart features, gabinets.. Dislike: Low quality paint finish, dry lawn, no tower & toilet holders in bathrooms, noticed a small damage in the kitchen island, brick pavers "garage driveway & porch" should be seal "a lot of sand comming out by ants", painting drops every where "specially on the porch", heavy traffic on [name removed] Ave. used as a short cut between 27 hwy & Schofield Rd..
El Dorado Hills, on Sep 20, 2024
The most traumatizing experience was when AC system failed 3 months after closing escrow. Warranty claim related to A/C failure was submitted on Wednesday, July 3rd, no action was taken by TNHC until I called Villara myself on the night of July 6th because the temperature inside the house was unbearable during the hottest peak of the year temperatures soaring to 120F that week. Technician didn’t come until morning of July 7th because it was after hours. Later I found out he didn’t fix the issue, because a/c went out again in 2 days. If TNHC warranty dept would address this critical problem immediately and send someone on July 4, my family wouldn’t have to fry inside this hot home for four days.
El Dorado Hills, on Jan 25, 2025
I have two issues with my experience at New Home Co. The first is the quality of the build of the house. This house has had numerous issues with one major plumbing issue since the time of purchase. It seems like the builder took every shortcut possible to save money rather than build a quality house. The quality does not reciprocate the price of the house. The second issue is dealing with the warranty/repair team and remedying these issues with the house. I feel constant hostility when dealing with the warranty/repair team. I do not feel like a valued customer and the warranty team never wants to repair an issue and instead will deny the request. I used to think this was [name removed]' fault but I believe [name removed] is doing his job according to the instructions given to him by upper management which is to deny as many requests as possible in order to reduce expenses. This has infuriated me as a buyer and not what I have experienced with any other competing home builder in the past (Lennar, Tri Pointe Homes). There were issues with the Tri Pointe Homes house but the difference with the New Home Co house is Tri Pointe responded in a positive manner and completed every single task without question. New Home Co instead creates a hostile negative environment in which I hesitate to even call for a warranty issue. I purchased this house for my parents at the time. My wife and I are looking for a new house now but we will not even give a single thought of purchasing another New Home Co house because of the negative experiences we had with the builder.
Clermont, FL, on Mar 03, 2025
Everything was a complete nightmare from Sales office ([name removed], design center ([name removed]), builder ([name removed]), and even the final walk through with area manager at that time ([name removed]). We got our concerns take care of after [name removed] (new area manager) took over to try and make things right after being forced to close by [name removed] with major issues still pending. We are greatful that [name removed] assigned builder [name removed] to take care of all the issues after closing. [name removed] & [name removed] took ownership of all the issues [name removed] and their vendors had done and corrected them. Even the closing with First American was very un-organized. Worst exeperince ever!
Clermont, on Sep 18, 2024
I have not use the warranty service but customer service, I sent the following message to [name removed]"Good morning...this is [name removed]@[name removed] [name removed] Ave Clermont ([name removed] new resident)..Are you customer service at [name removed]? My garage door stopped working and I need your service guys stop by to check that out? Your help is greatly appreciated."..never got any response from him, lucky I figure out the garage door's switch tripped and solved the problem..
Clermont, on Jan 16, 2025
Backyard has a steep drop off as part of the property not shown on the original plan. With as much dirt that they hull away all the back yard space should be usable and flat. It should not be on the owner to pay for dirt and to built up a wall.
Clermont, on Nov 27, 2024
There are no PHP accessories, and the water heater is not tankless.
Clermont, on Jul 01, 2024
The warranty experience has been great and things are getting fixed. However, a lot of this could have been avoided by paying more attention to quality control checks in the beginning.
Clermont, on Sep 30, 2024
Warranty issues are taking too long to be resolved.
Clermont, Fl , on Jan 06, 2025
No delays, increased costs or rudeness from anyone I communicated with. Design center was lots of fun and loved the options presented.
Clermont, on Jul 01, 2024
Did not like how items that were not fix during the construction phase never got addressed. Did not like has my backyard has s 90 drop-off and it was not made level. with all the sand and dirt available the backyards should all have the same useable space. I should not have to pay to fix a problem that should have never existed.
Clermont, on Jul 25, 2024
From my first visit with land sea rep [name removed] everything was went good , my only negative is with Firstservice residential they are hard to contact and are very rude on the phone not only to me but neighbors as well , especially when when dealing with women they do not respect.
El Dorado Hills, CA, on Dec 03, 2024
We bought home we were told we will get 15 k closing credit if we use [name removed] [name removed] but we got 5 k credit This is very very wrong I have been with us army and va hospitals for 43 yrs and never had broken promise I could have gotten better rate if I used some other bank
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
El Dorado Hills, CA, on Nov 04, 2025
Feeling truly grateful and happy for our new home — a blessing and a new beginning.
Clermont, FL, on Nov 01, 2025
The service and compromise from [name removed] [name removed] ([name removed]). She always told us the truth about the numbers and everything.
El Dorado Hills, CA, on Jul 19, 2025
We liked the friendliness and willingness to meet our timelines. They accommodated to our schedule and that each department reached out and met us.
El Dorado Hills, CA, on Jun 27, 2025
Well the software system needs to be improved in my view else there are chances of mistakes . Overall a good experience as people in the team are good hearted and would work to make things happen . Their software system is little old fashioned and you need to ensure that you have paper work in your files and check the inventory of items . It is not easy for them to find out details of orders . Overall a good builder , and good people
Clermont, FL, on Jun 08, 2025
[Translated from ES] The location of my house, the finishes are beautiful and the design spectacular
El Dorado Hills, CA, on May 30, 2025
I would like to express my appreciation for the excellent communication and support I have received through Ashley, Joe, and Chris. Throughout my interactions of each of them, I have been constantly impressed by their patience and willingness to answer all my questions thoroughly. They kept me well informed at every stage! They’ve have made the entire process much smoother and less stressful. However, the company‘s quality of subs to finish the work is not up to my standards for buying a $1.2 million home. When the subs have showed up for follow ups there has been a language barrier, which has made it hard to communicate with them to finish the work that needed to be completed. We even found one subs in our master bedroom, which there was absolutely no work to be done, which was alarming. But communication has remained open and I have received excellent care and follow up with Joe and Chris. Kindest regards- Bill and Trisha Graham
El Dorado Hills, CA, on May 14, 2025
Working with Jennifer Yarberry was very enjoyable. She made the buying experience very easy and helped us along the process in any way possible. Getting things fixed/taken care of around the house has been a good experience as well. The experience with getting a loan working through Universal Lending Company (ULC) was terrible. I can understand being thorough when getting approved for a loan, but it seemed that the expectations continuously changed. When we asked questions, we never got responses that were timely and/or helpful. I know we weren't the only new home buyers in the neighbor hood that had a terrible experience with ULC as well. I would highly recommend New Home Company finding another lending partner.
Clermont, FL, on May 06, 2025
[name removed] and [name removed] make the process very smooth and easy, [name removed] was very attentive and responsive all our inquiries, Now [name removed] the builder mmmmm not sure how he is in front of future home buyers, no customers skills and make inspection and post inspection a nightmare and very un helpful. He is [name removed] we can’t do that we can fixed this, is the way its it etc. All his answers!!!! Why is the point of making inspection if nothing esthetic can be fixed, we are not buying a old 200k house , we are buying out future house and major investment we are expecting be treated better in this part of the experience!!! [name removed] thanks for you help you are amazing!!!!!!
Clermont, Fl , on May 02, 2025
Everyone tells you what you want to hear, promises… nothing but promises. Im sure management is aware of the situation , but no one has contacted us. Let’s start by mentioning a few names #1 [name removed] - he has no customer service skills and his demeanor is absolutely unprofessional, I don’t know if it is racism or his lack of self control. He treated us the buyers, now owners of the property like fools. In fifty years we have bought numerous properties new and used this so far has been the worst experience. #2 [name removed] (warranty)- since the first walkthrough she told us whatever we need she would take care of it, not to worry. Still waiting for some issues to be resolved that were noticed before closing and more issues are arising. I specifically said I didn’t want to deal with Mr. [name removed] after numerous times he disrespected or undermined us and unfortunately no body cared what we, the customer said. Still waiting for the promises to be fulfilled. #3 [name removed] (sales) - the only person who actually seems to have customer service skills, but apparently not in a position to take care of all the things that need to be addressed.
Clermont, FL, on Apr 26, 2025
Some things are starting to come up in the house. Finishing items that were poorly done.
Clermont, FL, on Apr 18, 2025
[name removed] in Clermont FL was an angel. She was so responsive, professional and kind. She was a huge reason we chose Landsea.
Clermont, Fl , on Mar 19, 2025
[name removed] was the pm on the job and he did amazing in communication throughout the entire build. He was always there for anything that we needed
Clermont, FL, on Mar 16, 2025
Our experience was great overall from start to finish. Our sales person [name removed] was very kind and helpful throughout the whole process. When we needed to reach out to the builder for issues, she was quick to connect us. Our builder [name removed] was extremely communicative and friendly. Reaponded to texts on weekends within minutes. We wanted to show our out of town family our home during the holidays before it was complete and they accommodated us and unlocked the doors. The most “unpleasant” part was the closing day. It took a ridiculous amount of time. Our realtors said it was their longest closing ever.. but even then, we were too excited to care about the wait. We’ve only been in the house for 1 month so we will see if any quality issues arise. Overall great experience, love our home and are very happy.
Clermont, Fl , on Mar 15, 2025
Our process was pretty seamless and [name removed] was great! We had some minor issues but [name removed] was great to work with and worked to resolve them all. Timelines were accurate.
Clermont, FL, on Mar 03, 2025
Everything was a complete nightmare from Sales office ([name removed], design center ([name removed]), builder ([name removed]), and even the final walk through with area manager at that time ([name removed]). We got our concerns take care of after [name removed] (new area manager) took over to try and make things right after being forced to close by [name removed] with major issues still pending. We are greatful that [name removed] assigned builder [name removed] to take care of all the issues after closing. [name removed] & [name removed] took ownership of all the issues [name removed] and their vendors had done and corrected them. Even the closing with First American was very un-organized. Worst exeperince ever!
Clermont, Fl , on Jan 06, 2025
No delays, increased costs or rudeness from anyone I communicated with. Design center was lots of fun and loved the options presented.
El Dorado Hills, CA, on Dec 03, 2024
We bought home we were told we will get 15 k closing credit if we use [name removed] [name removed] but we got 5 k credit This is very very wrong I have been with us army and va hospitals for 43 yrs and never had broken promise I could have gotten better rate if I used some other bank
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Clermont, on Oct 22, 2025
[Translated from ES] How quickly they respond to any questions or problems I've had.
Clermont, on Aug 21, 2025
The fact that the warranty manager and the builder were so easy to work with and resolve any issue that arose along the way.
El Dorado Hills, on Aug 03, 2025
People working on site were professional and mostly responsive. Quality of the home construction sub par for the price of the home. Lowest quality paint, sloppy workmanship especially, base boards, trim and paint. Now that they are down to a hand full of homes to sell they are landscaping and adding improvements that weren't offered to us. Front yard landscaping was a joke. We asked if we could do our own landscaping for a credit towards our upgrades but were told no. Asked if we could have the front painted a different color and were told no so we paid for it ourseves after moving in. Took almost 6 months to get our solar hooked up which cost us money, time and lots of frustration.
Clermont, on Jul 12, 2025
All prior questions were answered in regards to the warranty service which was fast, reliable and easy to work with. The rest of the experience prior to closing I would value as a 2, extremely difficult
Clermont, on Jun 26, 2025
[Translated from ES] Compliance, attention and timely and effective service to make arrangements.
Clermont, on May 29, 2025
Quick responses especially from [name removed]. The home is beautiful and was finished at the time quoted.
El Dorado Hills, on Apr 02, 2025
some of the Subcontracting jobs were a bit disappointing with the quality of work during the initial build, but the customer service rep ([name removed]) has been helpful in following up and making sure they do a good job.
El Dorado Hills, on Feb 28, 2025
Enjoying our new home. Several things need to be repaired and waiting on service.Also solar has been an issue still not hooked up.
El Dorado Hills, on Feb 25, 2025
Follow through. Have helped me resolve problems I have had since moving in
Clermont, on Dec 22, 2024
Warranty service has been very helpful and professional
El Dorado Hills, on Nov 03, 2024
[name removed] is very responsive. Better QA/QC on electrical, smart switches are not very smart, paint is way too thin, needed gloss paint on shelves and window sills, trim work was sloppy, we ended up replacing the main sink faucet ourselves bc the original could not be secured properly, hinge on master shower door is not set properly (door slams)
El Dorado Hills, on Oct 04, 2024
We get slow or no response. Vague answers, errors galore. Example - no water supply hook up in laundry room. Ugly mottled concrete driveway and sidewalk retaining moisture, subject to spalling.
El Dorado Hills, on Sep 20, 2024
The most traumatizing experience was when AC system failed 3 months after closing escrow. Warranty claim related to A/C failure was submitted on Wednesday, July 3rd, no action was taken by TNHC until I called Villara myself on the night of July 6th because the temperature inside the house was unbearable during the hottest peak of the year temperatures soaring to 120F that week. Technician didn’t come until morning of July 7th because it was after hours. Later I found out he didn’t fix the issue, because a/c went out again in 2 days. If TNHC warranty dept would address this critical problem immediately and send someone on July 4, my family wouldn’t have to fry inside this hot home for four days.
Clermont, on Sep 18, 2024
I have not use the warranty service but customer service, I sent the following message to [name removed]"Good morning...this is [name removed]@[name removed] [name removed] Ave Clermont ([name removed] new resident)..Are you customer service at [name removed]? My garage door stopped working and I need your service guys stop by to check that out? Your help is greatly appreciated."..never got any response from him, lucky I figure out the garage door's switch tripped and solved the problem..
Clermont, on Jul 01, 2024
The warranty experience has been great and things are getting fixed. However, a lot of this could have been avoided by paying more attention to quality control checks in the beginning.
Clermont, on Jul 01, 2024
Did not like how items that were not fix during the construction phase never got addressed. Did not like has my backyard has s 90 drop-off and it was not made level. with all the sand and dirt available the backyards should all have the same useable space. I should not have to pay to fix a problem that should have never existed.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Clermont, on Nov 18, 2025
The entire process has been great. From [name removed] in sales, to [name removed] in construction, to [name removed] in warranty, our experience has been fantastic.
El Dorado Hills, on Nov 16, 2025
Did not disclose an additional $12K bond. Should have explained up front like [name removed]...It was buried in the closing doc with no mention of the percentage or cost to homebuyer. Called New [name removed] Company and never received a call back. Also no flexibility in design, spec including exterior paint. Rushed closing so they could hit end of year goals.
Clermont, on Nov 01, 2025
Working with [name removed], [name removed], and [name removed] has made our home buying experience with [name removed] very easy and enjoyable.
Clermont, on Oct 28, 2025
We appreciated the ongoing communications and quality customer services that were provided from the beginning to the end. We cannot wait to begin to live and work in Florida in our new home.
Clermont, on Oct 07, 2025
I disliked how I entered into the contract without understanding this home was already permitted because it fell through from a previous contract. As a consequence, I was not able to add the things that I really wanted (shower in the in law suite, sink in the laundry room, etc.). It was as though that part was left out of the conversation until after I signed the initial paperwork. Also the process to select and customize at the design center was a complete disaster. The selection was incredibly narrow and the options provided were not high quality (despite a high price tag). The appliances that were included were very low value as well. To make matters worse some of the problems in the [name removed] neighborhood were kept hidden from us, like water pressure issues, neighbor incivility, nuisance cross traffic, insect infestations, and local tax issues with the local area. On a positive side, upon my one year anniversary, I have enjoyed working with [name removed], the [name removed] warranty representative. She has been very responsive and consistent. However, I will not ever buy a landsea home again.
Clermont, on Sep 07, 2025
I am extremely happy with [name removed] for her customer service and follow ups. My only complaint was that lawn provision. Not at all happy with lawn with two different varieties of sod ..one for front and one for backyard. Backyard leveling of the ground is also very poorly done
Clermont, on Sep 02, 2025
The sales rep [name removed] was great. Her replacement was kind. Zuheyli is very responsive and helpful. The painters were terrible. Most other things seem well done in general. [name removed] was always very responsive and knowledgeable by text. He has a good reputation I have heard. Paint stains on the floors and big splotches on the walls in many places showed an unprofessional quality of painters.
Clermont, on Aug 25, 2025
The experience so far is incredible, from the movement of signing the contract, building process and post warranty questions or issues. The company provides professional experience.
El Dorado Hills, on Jul 28, 2025
Solar is still not working. Has been a huge problem. I don’t see a resolution in site.
Clermont, on Jul 10, 2025
As a new home owner obviously issues arise and all concerns are always show as industry standard. Thank you!
Clermont, on May 13, 2025
Ready to move in home was available and time was a concern.
El Dorado Hills, on Apr 04, 2025
I like most about the views and the design styles. But I dislike no streets lights ?
El Dorado Hills, on Apr 03, 2025
Electrical is dodgy and paint application is too thin as well color inconsistency and needs gloss finish on shelf surfaces. Issues with cement. White porcelain sink is pretty as long as you never use it. Note that [name removed] and customer service was great at addressing.
Clermont, on Mar 21, 2025
Like: French doors, kitchen island size, studio, master room space, smart features, gabinets.. Dislike: Low quality paint finish, dry lawn, no tower & toilet holders in bathrooms, noticed a small damage in the kitchen island, brick pavers "garage driveway & porch" should be seal "a lot of sand comming out by ants", painting drops every where "specially on the porch", heavy traffic on [name removed] Ave. used as a short cut between 27 hwy & Schofield Rd..
El Dorado Hills, on Jan 25, 2025
I have two issues with my experience at New Home Co. The first is the quality of the build of the house. This house has had numerous issues with one major plumbing issue since the time of purchase. It seems like the builder took every shortcut possible to save money rather than build a quality house. The quality does not reciprocate the price of the house. The second issue is dealing with the warranty/repair team and remedying these issues with the house. I feel constant hostility when dealing with the warranty/repair team. I do not feel like a valued customer and the warranty team never wants to repair an issue and instead will deny the request. I used to think this was [name removed]' fault but I believe [name removed] is doing his job according to the instructions given to him by upper management which is to deny as many requests as possible in order to reduce expenses. This has infuriated me as a buyer and not what I have experienced with any other competing home builder in the past (Lennar, Tri Pointe Homes). There were issues with the Tri Pointe Homes house but the difference with the New Home Co house is Tri Pointe responded in a positive manner and completed every single task without question. New Home Co instead creates a hostile negative environment in which I hesitate to even call for a warranty issue. I purchased this house for my parents at the time. My wife and I are looking for a new house now but we will not even give a single thought of purchasing another New Home Co house because of the negative experiences we had with the builder.
Clermont, on Jan 16, 2025
Backyard has a steep drop off as part of the property not shown on the original plan. With as much dirt that they hull away all the back yard space should be usable and flat. It should not be on the owner to pay for dirt and to built up a wall.
Clermont, on Nov 27, 2024
There are no PHP accessories, and the water heater is not tankless.
Clermont, on Sep 30, 2024
Warranty issues are taking too long to be resolved.
Clermont, on Jul 25, 2024
From my first visit with land sea rep [name removed] everything was went good , my only negative is with Firstservice residential they are hard to contact and are very rude on the phone not only to me but neighbors as well , especially when when dealing with women they do not respect.