Top Homebuilder Ratings & Reviews

Risewell Homes

Gardens at Waterstone

53 Homeowner Reviews Completed Jul 2024 - Dec 2025

Risewell Homes << Florida

Overall Satisfaction

4.2
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.4

Purchase Experience

4.3

Home Personalization Experience

4.6

Insurance

5.0

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

5.0

Community Profile

Risewell Homes logo

We are Risewell Homes.

We believe your home should help you to rise and thrive. Our homes are modern sanctuaries that elevate your life with inspired design and new ideas for smarter and healthier ways to live. Risewell Homes was born from the trusted legacies of two nationally recognized homebuilders, combining over 35 years of experience in developing new home neighborhoods with award-winning customer care.

As a Top 25 U.S. Homebuilder, we bring national reach and local expertise to every community we build. Our homes are built on a foundation of trust, experience and strength. We are driven to keep moving forward, finding better ways to build, buy and live.

Together, we rise to reach the height of home.

We are built to rise.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Palm Bay, on Apr 26, 2025

Liked: Prompt resolution to issues.

4.0
Verified Homeowner
Palm Bay, FL, on Jul 29, 2025

As a first time homeowner I appreciated the availability of everyone involved in the process, however felt the experience could have been improved by having some clarity and information upfront rather than having to ask about the overall process.

4.7
Verified Homeowner
Palm Bay,, on Oct 27, 2025

Responsive, Professional, Fast, Good quality work

5.0
Verified Homeowner
Davenport, on Mar 18, 2025

I like everything from the customer service of the [name removed] employees to the quality of the home.

4.9
Verified Homeowner
Palm Bay, FL, on Jun 09, 2025

The lender, [name removed] from NFM was amazing. The team in our neighborhood was very friendly but extremely slow to correct issues and there seemed to be communication breakdowns causing inconveniences and frustrating situations for us, which should not happen in a newly built home.

4.2
Verified Homeowner
Palm Bay, on Oct 12, 2025

The builder never addressed an open item upon closing, which is that there has continued to be ponding water on both sides of my property, which I advise could lead to future structural issues. The area between the home is not appropriately sloped, which causes rainwater and irrigation to collect.

3.2
Verified Homeowner
Palm Bay, on Feb 21, 2025

Large leaks in our roof 6 months after build. Undersized unit for our two story house they refuse to correct. Warranty woman never answers her phone. Many electrical issues still unresolved.

2.8
Verified Homeowner
Palm Bay, Fl , on Apr 28, 2025

It was pretty good. There were a few bumps, as is generally expected in purchasing a new house, but nothing serious, and they always responded quickly and effectively. We are very pleased with our new home.

4.5
Verified Homeowner
Palm Bay,, on Sep 29, 2025

warranty department is impossible to get simple things done !on going issue for 3 months now

1.2
Verified Homeowner
Palm Bay, on Jan 13, 2025

Still waiting for cracks in bathroom grout and floor to be fixed. Everything else has been great

4.3
Verified Homeowner
Palm Bay, Fl , on Mar 27, 2025

Great customer services and always willing to help to address questions or concerns.

5.0
Verified Homeowner
Palm Bay, on Sep 20, 2025

Lied to but the realtor about the timeline on my house. Not much was done to rectify that

2.0
Verified Homeowner
Palm Bay, on Dec 09, 2024

Prompt, courteous attention.

5.0
Verified Homeowner
Palm Bay, Fl , on Mar 22, 2025

The customer service experience was great, interaction throughout the purchase transaction was consistent and great!

5.0
Verified Homeowner
Palm Bay, on Sep 08, 2025

I like the quick response and they always make themselves available to customers. The homes appliances are very nice and reliable. I do not like the HOA service that [name removed] is affiliated with.

3.9
Verified Homeowner
Palm Bay, on Nov 21, 2024

No one returns calls, workmanship is fair , doors installed backwards Windows screens are cheap and do not fit properly Bathroom tile has divots on them Water smells like sulfur

1.9
Verified Homeowner
Palm Bay, Fl , on Mar 22, 2025

Pretty easy going. [name removed] did everything in the time they told me.

4.9
Verified Homeowner
Palm Bay, on Aug 24, 2025

Timely and very happy with the house?

5.0
Verified Homeowner
Palm Bay, FL, on Feb 05, 2025

This being our first time buying a new build home, I do wish we had some examples when choosing color of the home (exterior). We had colors to choose from but we kind of just chose randomly since we weren't exactly sure how the colors were going to be interpreted on the exterior. maybe with an example or using AI of some sort might help for next time.

4.9
Verified Homeowner
Palm Bay, on Jul 15, 2025

[Translated from ES] Very satisfied, happy with the product and the quality of the work! I love my house... except for the smart system, which still doesn't work for me.

4.0
Verified Homeowner
Palm Bay, on Oct 30, 2024

[Translated from ES] The warranty person has responded to all communications I have made and worked to get the contractors to fix the situation. Easy process with great service.

4.9
Verified Homeowner
Palm Bay, FL, on Jan 22, 2025

The purchasing of my house was smooth as silk.

4.9
Verified Homeowner
Palm Bay, on Oct 26, 2024

I had one issue with plumbing and it was resolved satisfactorily.

4.2
Verified Homeowner
Palm Bay, FL, on Jan 20, 2025

The build of the home turned out beautifully. [name removed] and [name removed] did an awesome job with communicating and follow-up. The floors turned out wonderful. The team with [name removed] seemed very unorganized and answers were all difficult to get and answer on, constantly changing and most required [name removed]’s answer on a timeline. The design team we made a whole day of picking out designs and by next day our design consultant had left the company. Had very few conversations with design but everyone I had I was told the builders have the plans. Luckily [name removed] was great answered all of our questions at our walkthrough and helped us in anyway he could.

4.4
Verified Homeowner
Davenport, on Sep 07, 2024

The prompt response.

5.0
Verified Homeowner
Palm Bay, FL, on Nov 26, 2024

None

5.0
Verified Homeowner
Palm Bay, on Jul 25, 2024

So bad I don’t like the warranty I have I try to call the customer service no one answer to my or help me I have a problem to my A/C and my my garage door moor

0.5
Verified Homeowner
Palm Bay, FL, on Nov 26, 2024

Nothing

5.0
Verified Homeowner
Palm Bay, on Jul 01, 2024

I dislike the duration of the warranty

3.5
Verified Homeowner
Palm Bay, on May 29, 2024

bathroom door put on the wrong way /front door hinges are rusted out already issues with plumbing had to replace kitchen pot lights already had to replace light in microwave .had to replace light in oven.cabinet doors in master bathroom hit the glass on shower.Irrigation system in-between houses the grass is a SWAMP.

1.9
Verified Homeowner
Palm Bay, on Mar 23, 2024

It takes a long time for someone from warranty to get back to you I had to make multiple calls about the same thing

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Palm Bay, FL, on Jul 29, 2025

As a first time homeowner I appreciated the availability of everyone involved in the process, however felt the experience could have been improved by having some clarity and information upfront rather than having to ask about the overall process.

4.7
Verified Homeowner
Palm Bay, FL, on Jun 09, 2025

The lender, [name removed] from NFM was amazing. The team in our neighborhood was very friendly but extremely slow to correct issues and there seemed to be communication breakdowns causing inconveniences and frustrating situations for us, which should not happen in a newly built home.

4.2
Verified Homeowner
Palm Bay, Fl , on Apr 28, 2025

It was pretty good. There were a few bumps, as is generally expected in purchasing a new house, but nothing serious, and they always responded quickly and effectively. We are very pleased with our new home.

4.5
Verified Homeowner
Palm Bay, Fl , on Mar 27, 2025

Great customer services and always willing to help to address questions or concerns.

5.0
Verified Homeowner
Palm Bay, Fl , on Mar 22, 2025

The customer service experience was great, interaction throughout the purchase transaction was consistent and great!

5.0
Verified Homeowner
Palm Bay, Fl , on Mar 22, 2025

Pretty easy going. [name removed] did everything in the time they told me.

4.9
Verified Homeowner
Palm Bay, FL, on Feb 05, 2025

This being our first time buying a new build home, I do wish we had some examples when choosing color of the home (exterior). We had colors to choose from but we kind of just chose randomly since we weren't exactly sure how the colors were going to be interpreted on the exterior. maybe with an example or using AI of some sort might help for next time.

4.9
Verified Homeowner
Palm Bay, FL, on Jan 22, 2025

The purchasing of my house was smooth as silk.

4.9
Verified Homeowner
Palm Bay, FL, on Jan 20, 2025

The build of the home turned out beautifully. [name removed] and [name removed] did an awesome job with communicating and follow-up. The floors turned out wonderful. The team with [name removed] seemed very unorganized and answers were all difficult to get and answer on, constantly changing and most required [name removed]’s answer on a timeline. The design team we made a whole day of picking out designs and by next day our design consultant had left the company. Had very few conversations with design but everyone I had I was told the builders have the plans. Luckily [name removed] was great answered all of our questions at our walkthrough and helped us in anyway he could.

4.4
Verified Homeowner
Palm Bay, FL, on Nov 26, 2024

None

5.0
Verified Homeowner
Palm Bay, FL, on Nov 26, 2024

Nothing

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Palm Bay,, on Oct 27, 2025

Responsive, Professional, Fast, Good quality work

5.0
Verified Homeowner
Palm Bay, on Oct 12, 2025

The builder never addressed an open item upon closing, which is that there has continued to be ponding water on both sides of my property, which I advise could lead to future structural issues. The area between the home is not appropriately sloped, which causes rainwater and irrigation to collect.

3.2
Verified Homeowner
Palm Bay,, on Sep 29, 2025

warranty department is impossible to get simple things done !on going issue for 3 months now

1.2
Verified Homeowner
Palm Bay, on Sep 20, 2025

Lied to but the realtor about the timeline on my house. Not much was done to rectify that

2.0
Verified Homeowner
Palm Bay, on Sep 08, 2025

I like the quick response and they always make themselves available to customers. The homes appliances are very nice and reliable. I do not like the HOA service that [name removed] is affiliated with.

3.9
Verified Homeowner
Palm Bay, on Aug 24, 2025

Timely and very happy with the house?

5.0
Verified Homeowner
Palm Bay, on Jul 15, 2025

[Translated from ES] Very satisfied, happy with the product and the quality of the work! I love my house... except for the smart system, which still doesn't work for me.

4.0
Verified Homeowner
Palm Bay, on Oct 30, 2024

[Translated from ES] The warranty person has responded to all communications I have made and worked to get the contractors to fix the situation. Easy process with great service.

4.9
Verified Homeowner
Palm Bay, on Oct 26, 2024

I had one issue with plumbing and it was resolved satisfactorily.

4.2
Verified Homeowner
Davenport, on Sep 07, 2024

The prompt response.

5.0
Verified Homeowner
Palm Bay, on Jul 25, 2024

So bad I don’t like the warranty I have I try to call the customer service no one answer to my or help me I have a problem to my A/C and my my garage door moor

0.5
Verified Homeowner
Palm Bay, on Jul 01, 2024

I dislike the duration of the warranty

3.5
Verified Homeowner
Palm Bay, on May 29, 2024

bathroom door put on the wrong way /front door hinges are rusted out already issues with plumbing had to replace kitchen pot lights already had to replace light in microwave .had to replace light in oven.cabinet doors in master bathroom hit the glass on shower.Irrigation system in-between houses the grass is a SWAMP.

1.9
Verified Homeowner
Palm Bay, on Mar 23, 2024

It takes a long time for someone from warranty to get back to you I had to make multiple calls about the same thing

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Palm Bay, on Apr 26, 2025

Liked: Prompt resolution to issues.

4.0
Verified Homeowner
Davenport, on Mar 18, 2025

I like everything from the customer service of the [name removed] employees to the quality of the home.

4.9
Verified Homeowner
Palm Bay, on Feb 21, 2025

Large leaks in our roof 6 months after build. Undersized unit for our two story house they refuse to correct. Warranty woman never answers her phone. Many electrical issues still unresolved.

2.8
Verified Homeowner
Palm Bay, on Jan 13, 2025

Still waiting for cracks in bathroom grout and floor to be fixed. Everything else has been great

4.3
Verified Homeowner
Palm Bay, on Dec 09, 2024

Prompt, courteous attention.

5.0
Verified Homeowner
Palm Bay, on Nov 21, 2024

No one returns calls, workmanship is fair , doors installed backwards Windows screens are cheap and do not fit properly Bathroom tile has divots on them Water smells like sulfur

1.9
Verified Homeowner