Overall Satisfaction
Community Profile
Revel in the natural beauty of Brookside. Pack a picnic lunch and wander tranquil creekside walking trails before lunching in one of the Princeton community’s wooded open spaces. After lunch, kids can splash in the resort-style pool while parents bask in the shade of the pavilion. In the evening, everyone can enjoy the warmth and camaraderie of the community fire pit. Urban adventures in McKinney, Frisco or Richardson are easy to access via US 380. Highly regarded Princeton ISD schools prepare children for a bright future.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Princeton, on Dec 27, 2021
Initially we experienced a difficult time dealing with a VP, Mr. [name removed]. He was rude, couldn't address me by Mr. [name removed] or even [name removed]. His people skills leave so much to be desired considering we, the customer are spending LOTS of money. After our concerns were addressed in our favor, everyone was nice, considerate and helpful. When filing a warranty issue, the guys who came out were very good, seemed genuinely interested in resolving our concerns which were done quickly and to our satisfaction. Overall, we are pleased and happy with our home and help given to us (except for the VP, [name removed]).
Princeton, on Dec 30, 2021
Poor workmanship - a lot unfinished work or just plain sloppy and lazy
Princeton, TX, on Jul 31, 2021
Our salesperson, [name removed] and our construction manager [name removed], went above and beyond.
Princeton, on Aug 19, 2021
We really appreciate how responsive the warranty team has been.
Princeton, TX, on Apr 20, 2021
Construction status communication was non existent
Princeton, on Aug 13, 2021
The yard (front and back) is really unleveled. It makes it difficult to walk around/play in the yard and to mow the lawn as well. The first month we hard a leak in the restroom due to a missing cap on one of pipes on the roof. It was marked complete on the inspection report before we moved in but shortly after we discovered that was not really the case. Now 5 months in we have chipping paint on our cabinets. Other than the lawn, everything else we received a quick response and resolution which I’m thankful for.
Princeton, on Nov 08, 2021
Some areas are sloppily done The style and layout is nice
Princeton, TX, on Mar 05, 2021
Our interactions with our building supervisor was excellent. Some of the small items like sod or landscaping post took a little while but we’re not big deals. Overall it was a good experience from Trophy’s side of things
Princeton, on Nov 07, 2021
Sloppy workmanship on walls, doors and trim. Back door crooked and does not seal correctly. Lights that flicker. AC has pulsing noise. Incorrect water heater installed. Garage door struggles to go up and down. [name removed] all trim painted. Upstairs floors are still squeaking. Noisy exhaust flappers. Kitchen exhaust fan leaking into utility room? Master shower handle angles downward. Shower drain not attached, Etc. A full list is coming.
Princeton, on May 07, 2021
The home is beautiful. Some of quality of materials used are not as durable.
Princeton, TX, on Feb 21, 2021
Everything went extremely smooth and everyone from Trophy homes were helpful and friendly.
Princeton, on Jun 27, 2021
My yard and landscaping was just thrown together the sod has huge gaps and I have found tons of trash in the soil.
Princeton, on May 05, 2021
Quality of the paint in cabinets, paints is falling off - vinyl on the floor is lifting - out irrigation system is sinking - we had a issue with an opening in the second floor that trophy didn’t want fixed - overall it’s been ok
Princeton, TX, on Feb 05, 2021
There were a lot of paint job and texture issues on the walls, either the paint job is sloppy and overlaps onto other things or there are splotches of texture missing from sections of the wall. Also, the caulking was subpar and is peeling or sloppily done in certain sections. I have also seen splices in the baseboard that were brought to the attention of the assistant on the walkthrough that were not completed.
Princeton, on Jun 16, 2021
They keep pushing back on fixing obvious drainage issues and brick mortar being the wrong color on some parts of the house. AC broke within 6 months of moving in. Day number 3 of living in a 90 degree house.
Princeton, on Apr 16, 2021
Apart from recieving a Beautiful [name removed] , [name removed] and [name removed] made our first home experience exciting! At every stage of our build , [name removed] provided pictures of our homes progress and updated us weekly. Every question/concern we had, [name removed] was always quick to answer. [name removed]'s attention to detail was superb and at our buyer orientation the home was perfect.We love our home!
Princeton, TX, on Dec 27, 2020
Everything went great! Until [name removed] left...once [name removed] took over it went down hill from there. ([name removed]) We had been update almost 3-4 times a week [name removed]. Once she was gone I not once got a text, phone call, email or any line of communication other than [name removed] saying she’s taking over from [name removed]. Towards the end, we had our walk thru with [name removed] amd found some stuff that wasn’t okay with the floors. I notified [name removed] and my realtor called [name removed], She was positive trophy would not replace the floors and that we would just have to deal with it. We advised we would be delaying the closing until the situation was fixed and she verbally stated via phone with my realtor “ oh, delay closing? Well just a heads up we have a line out the door of people waiting to buy these houses, go ahead and delay”. She says this 2 days before closing, was yelling at my realtor on the phone, hung up on him TWICE and would not return his phone calls. There is not a person in this company I wouldn’t want to deal with MORE than her. Absolutely by far the most disrespectful person when talking to YOUR customers. Despite what the situation with [name removed], I would of rated her a 10/10. Had the best interest of the BUYERS in mind and made sure every single buyer was happy.
Princeton, on May 30, 2021
Thus far there isn’t anything I dislike. I appreciate their service.
Princeton, on Mar 24, 2021
Really liked our contractor. He was always helpful and answered all question.
Princeton, on Apr 27, 2021
It was at first a terrible experience, with [name removed] in contact, it has been a world of a difference. Great employee!
Princeton, on Mar 24, 2021
Overall great communication through contracting building and closing. Some of the settling cracks and separations are greater than we expected.
Princeton, TX, on Oct 26, 2020
Communication on closing day was not good. Had to change dates to close on the week on the week of the original closing date. Had to pay out of pocket for a bunch of changes because of this
Princeton, on Apr 01, 2021
I don't have a problem with warranty service or customer care
Princeton, TX, on Oct 16, 2020
[name removed] was great to work with and made the process super easy. She kept us super informed throughout the build.
Princeton, on Jan 26, 2021
Being there for new buyers and assisting as much as they could.
Princeton, on Jan 13, 2021
User friendly website. Easy to put in requests. Timely call back. Kind, considerate and professional staff.
Princeton, on Jan 20, 2021
I bought a house with a dead tree and the warranty process won't replace it. I guess that teaches me not to buy a new house in the winter. [name removed] sure how I was supposed to check the tree without any leaves.
Princeton, TX, on Aug 28, 2020
Friendly, kind, compassionate and professional staff ([name removed] and [name removed]). The process was smooth and they kept me informed throughout the entire process.
Princeton, TX, on Aug 27, 2020
[name removed] helped make the whole buying process so easy, comfortable and able to understand. She constantly kept us up to date throughout the building process by sending picture updates, which we loved receiving. Also, our walk through with [name removed] was great! Very minor touch ups needed and he was great to work with and very attentive to making sure repairs were done quickly and correctly. Both [name removed] and [name removed] helped make this buying experience amazing. We absolutely love our home and have recommended several people to Trophy Signature and the [name removed] Community. Thank you again to [name removed] and [name removed] for making our experience wonderful!
Princeton, on Dec 28, 2020
We've liked how they handle issues right away and the ease to request service or repair is great
Princeton, on Dec 18, 2020
I am still learning how my smart home works, but I am very pleased with my new home.
Princeton, TX, on Aug 10, 2020
I really liked the fact that I did not feel pressured by the builder into buying one of their homes. We understood the urgency but they helped more than they tried to sell. it was amazing, [name removed] is a miracle worker.
Princeton, on Dec 06, 2020
The electrical aspect of the house ... it has already had two major issues. I’m Very displeased
Princeton, TX, on Jul 12, 2020
I like the fact that dissemination of information was timely and accurate. Customer service offering was on point. However i think there is the need to revise the modus operandi of some lenders.
Princeton, TX, on Jul 09, 2020
Great communication from Sales and the Construction Manager.
Princeton, on Oct 29, 2020
I have warranty work that I have not requested yet
Princeton, TX, on Jul 07, 2020
[name removed] and [name removed] made this process extremely easy for me, the first time home buyer! I love my purchase and all of the upgrades that are considered a standard for Trophy Signature [name removed].
Princeton, TX, on Jun 27, 2020
I spoke with [name removed] at IES Electric. According to her, there's a parts on back order due to Covid. As a result, they don't have an ETA of when the part will become available. Therefore, they are unable to install the security for our home. In the meantime, I am being bombarded by other companies wanting to install a security system for my home. [name removed] to mention the fact that I see other new homes with Meritage being built with a security installed and ready to go. I am very disappointed. The smart home feature was one of the main features as to why I purchased the home. We're you'll aware this was the case? What am I suppose to do? I have a brand new home with smart features that are even available. Please advise.
Princeton, on Oct 24, 2020
I’ve had to contact warranty service far to much than I feel I should regarding issues but they’re great at getting back to me and staying on top of the issue. The warranty liaison does a great job communicating and helping get things taken care of.
Princeton, TX, on Jun 25, 2020
Our sales Consultant [name removed] encourage us the whole way through and answered all of our questions! [name removed] our builder was so knowledgeable and was always available to address any question or concern we had.
Princeton, on Sep 20, 2020
I wished we would have had a bit more time in the walkthrough to see some of the cosmetic imperfections and have them fixed. [name removed] was amazing and the leaking, broken irrigation system had to be fixed a few times but was addressed right away.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Princeton, TX, on Jul 31, 2021
Our salesperson, [name removed] and our construction manager [name removed], went above and beyond.
Princeton, TX, on Apr 20, 2021
Construction status communication was non existent
Princeton, TX, on Mar 05, 2021
Our interactions with our building supervisor was excellent. Some of the small items like sod or landscaping post took a little while but we’re not big deals. Overall it was a good experience from Trophy’s side of things
Princeton, TX, on Feb 21, 2021
Everything went extremely smooth and everyone from Trophy homes were helpful and friendly.
Princeton, TX, on Feb 05, 2021
There were a lot of paint job and texture issues on the walls, either the paint job is sloppy and overlaps onto other things or there are splotches of texture missing from sections of the wall. Also, the caulking was subpar and is peeling or sloppily done in certain sections. I have also seen splices in the baseboard that were brought to the attention of the assistant on the walkthrough that were not completed.
Princeton, TX, on Dec 27, 2020
Everything went great! Until [name removed] left...once [name removed] took over it went down hill from there. ([name removed]) We had been update almost 3-4 times a week [name removed]. Once she was gone I not once got a text, phone call, email or any line of communication other than [name removed] saying she’s taking over from [name removed]. Towards the end, we had our walk thru with [name removed] amd found some stuff that wasn’t okay with the floors. I notified [name removed] and my realtor called [name removed], She was positive trophy would not replace the floors and that we would just have to deal with it. We advised we would be delaying the closing until the situation was fixed and she verbally stated via phone with my realtor “ oh, delay closing? Well just a heads up we have a line out the door of people waiting to buy these houses, go ahead and delay”. She says this 2 days before closing, was yelling at my realtor on the phone, hung up on him TWICE and would not return his phone calls. There is not a person in this company I wouldn’t want to deal with MORE than her. Absolutely by far the most disrespectful person when talking to YOUR customers. Despite what the situation with [name removed], I would of rated her a 10/10. Had the best interest of the BUYERS in mind and made sure every single buyer was happy.
Princeton, TX, on Oct 26, 2020
Communication on closing day was not good. Had to change dates to close on the week on the week of the original closing date. Had to pay out of pocket for a bunch of changes because of this
Princeton, TX, on Oct 16, 2020
[name removed] was great to work with and made the process super easy. She kept us super informed throughout the build.
Princeton, TX, on Aug 28, 2020
Friendly, kind, compassionate and professional staff ([name removed] and [name removed]). The process was smooth and they kept me informed throughout the entire process.
Princeton, TX, on Aug 27, 2020
[name removed] helped make the whole buying process so easy, comfortable and able to understand. She constantly kept us up to date throughout the building process by sending picture updates, which we loved receiving. Also, our walk through with [name removed] was great! Very minor touch ups needed and he was great to work with and very attentive to making sure repairs were done quickly and correctly. Both [name removed] and [name removed] helped make this buying experience amazing. We absolutely love our home and have recommended several people to Trophy Signature and the [name removed] Community. Thank you again to [name removed] and [name removed] for making our experience wonderful!
Princeton, TX, on Aug 10, 2020
I really liked the fact that I did not feel pressured by the builder into buying one of their homes. We understood the urgency but they helped more than they tried to sell. it was amazing, [name removed] is a miracle worker.
Princeton, TX, on Jul 12, 2020
I like the fact that dissemination of information was timely and accurate. Customer service offering was on point. However i think there is the need to revise the modus operandi of some lenders.
Princeton, TX, on Jul 09, 2020
Great communication from Sales and the Construction Manager.
Princeton, TX, on Jul 07, 2020
[name removed] and [name removed] made this process extremely easy for me, the first time home buyer! I love my purchase and all of the upgrades that are considered a standard for Trophy Signature [name removed].
Princeton, TX, on Jun 27, 2020
I spoke with [name removed] at IES Electric. According to her, there's a parts on back order due to Covid. As a result, they don't have an ETA of when the part will become available. Therefore, they are unable to install the security for our home. In the meantime, I am being bombarded by other companies wanting to install a security system for my home. [name removed] to mention the fact that I see other new homes with Meritage being built with a security installed and ready to go. I am very disappointed. The smart home feature was one of the main features as to why I purchased the home. We're you'll aware this was the case? What am I suppose to do? I have a brand new home with smart features that are even available. Please advise.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Princeton, on Dec 30, 2021
Poor workmanship - a lot unfinished work or just plain sloppy and lazy
Princeton, on Aug 19, 2021
We really appreciate how responsive the warranty team has been.
Princeton, on Aug 13, 2021
The yard (front and back) is really unleveled. It makes it difficult to walk around/play in the yard and to mow the lawn as well. The first month we hard a leak in the restroom due to a missing cap on one of pipes on the roof. It was marked complete on the inspection report before we moved in but shortly after we discovered that was not really the case. Now 5 months in we have chipping paint on our cabinets. Other than the lawn, everything else we received a quick response and resolution which I’m thankful for.
Princeton, on Jun 27, 2021
My yard and landscaping was just thrown together the sod has huge gaps and I have found tons of trash in the soil.
Princeton, on Jun 16, 2021
They keep pushing back on fixing obvious drainage issues and brick mortar being the wrong color on some parts of the house. AC broke within 6 months of moving in. Day number 3 of living in a 90 degree house.
Princeton, on May 30, 2021
Thus far there isn’t anything I dislike. I appreciate their service.
Princeton, on Apr 27, 2021
It was at first a terrible experience, with [name removed] in contact, it has been a world of a difference. Great employee!
Princeton, on Apr 01, 2021
I don't have a problem with warranty service or customer care
Princeton, on Jan 13, 2021
User friendly website. Easy to put in requests. Timely call back. Kind, considerate and professional staff.
Princeton, on Dec 28, 2020
We've liked how they handle issues right away and the ease to request service or repair is great
Princeton, on Dec 18, 2020
I am still learning how my smart home works, but I am very pleased with my new home.
Princeton, on Dec 06, 2020
The electrical aspect of the house ... it has already had two major issues. I’m Very displeased
Princeton, on Oct 29, 2020
I have warranty work that I have not requested yet
Princeton, on Oct 24, 2020
I’ve had to contact warranty service far to much than I feel I should regarding issues but they’re great at getting back to me and staying on top of the issue. The warranty liaison does a great job communicating and helping get things taken care of.
Princeton, on Sep 20, 2020
I wished we would have had a bit more time in the walkthrough to see some of the cosmetic imperfections and have them fixed. [name removed] was amazing and the leaking, broken irrigation system had to be fixed a few times but was addressed right away.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Princeton, on Dec 27, 2021
Initially we experienced a difficult time dealing with a VP, Mr. [name removed]. He was rude, couldn't address me by Mr. [name removed] or even [name removed]. His people skills leave so much to be desired considering we, the customer are spending LOTS of money. After our concerns were addressed in our favor, everyone was nice, considerate and helpful. When filing a warranty issue, the guys who came out were very good, seemed genuinely interested in resolving our concerns which were done quickly and to our satisfaction. Overall, we are pleased and happy with our home and help given to us (except for the VP, [name removed]).
Princeton, on Nov 08, 2021
Some areas are sloppily done The style and layout is nice
Princeton, on Nov 07, 2021
Sloppy workmanship on walls, doors and trim. Back door crooked and does not seal correctly. Lights that flicker. AC has pulsing noise. Incorrect water heater installed. Garage door struggles to go up and down. [name removed] all trim painted. Upstairs floors are still squeaking. Noisy exhaust flappers. Kitchen exhaust fan leaking into utility room? Master shower handle angles downward. Shower drain not attached, Etc. A full list is coming.
Princeton, on May 07, 2021
The home is beautiful. Some of quality of materials used are not as durable.
Princeton, on May 05, 2021
Quality of the paint in cabinets, paints is falling off - vinyl on the floor is lifting - out irrigation system is sinking - we had a issue with an opening in the second floor that trophy didn’t want fixed - overall it’s been ok
Princeton, on Apr 16, 2021
Apart from recieving a Beautiful [name removed] , [name removed] and [name removed] made our first home experience exciting! At every stage of our build , [name removed] provided pictures of our homes progress and updated us weekly. Every question/concern we had, [name removed] was always quick to answer. [name removed]'s attention to detail was superb and at our buyer orientation the home was perfect.We love our home!
Princeton, on Mar 24, 2021
Really liked our contractor. He was always helpful and answered all question.
Princeton, on Mar 24, 2021
Overall great communication through contracting building and closing. Some of the settling cracks and separations are greater than we expected.
Princeton, on Jan 26, 2021
Being there for new buyers and assisting as much as they could.
Princeton, on Jan 20, 2021
I bought a house with a dead tree and the warranty process won't replace it. I guess that teaches me not to buy a new house in the winter. [name removed] sure how I was supposed to check the tree without any leaves.
Customer Care Team
Trophy Signature Homes
Aug 30, 2021
Hi there, if you have any specific areas of your home that can be addressed by the Warranty Team, please submit those directly to https://trophysignaturehomes.com/warranty-request. Thank you!