Top Homebuilder Ratings & Reviews

Trophy Signature Homes

Brookside

111 Homeowner Reviews Completed Mar 2020 - Sep 2021

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Lender Experience

4.2

Construction Experience

4.6

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

4.6

Community Profile

Revel in the natural beauty of Brookside. Pack a picnic lunch and wander tranquil creekside walking trails before lunching in one of the Princeton community’s wooded open spaces. After lunch, kids can splash in the resort-style pool while parents bask in the shade of the pavilion. In the evening, everyone can enjoy the warmth and camaraderie of the community fire pit. Urban adventures in McKinney, Frisco or Richardson are easy to access via US 380. Highly regarded Princeton ISD schools prepare children for a bright future.



Driving Directions
Request More Info

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Princeton, on May 07, 2021

The home is beautiful. Some of quality of materials used are not as durable.

3.7
Verified Homeowner
Princeton, on Aug 19, 2021

We really appreciate how responsive the warranty team has been.

5.0
Verified Homeowner
Princeton, TX, on Aug 29, 2021

Corners being cut during completion of work

3.2
Verified Homeowner

Customer Care Team

Trophy Signature Homes

Aug 30, 2021

Hi there, if you have any specific areas of your home that can be addressed by the Warranty Team, please submit those directly to https://trophysignaturehomes.com/warranty-request. Thank you!

Princeton, on May 05, 2021

Quality of the paint in cabinets, paints is falling off - vinyl on the floor is lifting - out irrigation system is sinking - we had a issue with an opening in the second floor that trophy didn’t want fixed - overall it’s been ok

4.0
Verified Homeowner
Princeton, TX, on Jul 31, 2021

Our salesperson, [name removed] and our construction manager [name removed], went above and beyond.

5.0
Verified Homeowner
Princeton, on Aug 13, 2021

The yard (front and back) is really unleveled. It makes it difficult to walk around/play in the yard and to mow the lawn as well. The first month we hard a leak in the restroom due to a missing cap on one of pipes on the roof. It was marked complete on the inspection report before we moved in but shortly after we discovered that was not really the case. Now 5 months in we have chipping paint on our cabinets. Other than the lawn, everything else we received a quick response and resolution which I’m thankful for.

4.0
Verified Homeowner
Princeton, on Apr 16, 2021

Apart from recieving a Beautiful [name removed] , [name removed] and [name removed] made our first home experience exciting! At every stage of our build , [name removed] provided pictures of our homes progress and updated us weekly. Every question/concern we had, [name removed] was always quick to answer. [name removed]'s attention to detail was superb and at our buyer orientation the home was perfect.We love our home!

5.0
Verified Homeowner
Princeton, TX, on Apr 20, 2021

Construction status communication was non existent

4.0
Verified Homeowner
Princeton, on Jul 01, 2021

Great communication and fast response.

5.0
Verified Homeowner
Princeton, on Mar 24, 2021

Really liked our contractor. He was always helpful and answered all question.

4.2
Verified Homeowner
Princeton, TX, on Mar 05, 2021

Our interactions with our building supervisor was excellent. Some of the small items like sod or landscaping post took a little while but we’re not big deals. Overall it was a good experience from Trophy’s side of things

4.9
Verified Homeowner
Princeton, on Jun 27, 2021

My yard and landscaping was just thrown together the sod has huge gaps and I have found tons of trash in the soil.

3.2
Verified Homeowner
Princeton, on Mar 24, 2021

Overall great communication through contracting building and closing. Some of the settling cracks and separations are greater than we expected.

4.1
Verified Homeowner
Princeton, TX, on Feb 21, 2021

Everything went extremely smooth and everyone from Trophy homes were helpful and friendly.

5.0
Verified Homeowner
Princeton, on Jun 16, 2021

They keep pushing back on fixing obvious drainage issues and brick mortar being the wrong color on some parts of the house. AC broke within 6 months of moving in. Day number 3 of living in a 90 degree house.

2.5
Verified Homeowner
Princeton, on Mar 01, 2021

The quality is unnacceptable

2.3
Verified Homeowner
Princeton, TX, on Feb 05, 2021

There were a lot of paint job and texture issues on the walls, either the paint job is sloppy and overlaps onto other things or there are splotches of texture missing from sections of the wall. Also, the caulking was subpar and is peeling or sloppily done in certain sections. I have also seen splices in the baseboard that were brought to the attention of the assistant on the walkthrough that were not completed.

4.3
Verified Homeowner
Princeton, on May 30, 2021

Thus far there isn’t anything I dislike. I appreciate their service.

4.5
Verified Homeowner
Princeton, on Jan 26, 2021

Being there for new buyers and assisting as much as they could.

4.3
Verified Homeowner
Princeton, TX, on Dec 27, 2020

Everything went great! Until [name removed] left...once [name removed] took over it went down hill from there. ([name removed]) We had been update almost 3-4 times a week [name removed]. Once she was gone I not once got a text, phone call, email or any line of communication other than [name removed] saying she’s taking over from [name removed]. Towards the end, we had our walk thru with [name removed] amd found some stuff that wasn’t okay with the floors. I notified [name removed] and my realtor called [name removed], She was positive trophy would not replace the floors and that we would just have to deal with it. We advised we would be delaying the closing until the situation was fixed and she verbally stated via phone with my realtor “ oh, delay closing? Well just a heads up we have a line out the door of people waiting to buy these houses, go ahead and delay”. She says this 2 days before closing, was yelling at my realtor on the phone, hung up on him TWICE and would not return his phone calls. There is not a person in this company I wouldn’t want to deal with MORE than her. Absolutely by far the most disrespectful person when talking to YOUR customers. Despite what the situation with [name removed], I would of rated her a 10/10. Had the best interest of the BUYERS in mind and made sure every single buyer was happy.

4.4
Verified Homeowner
Princeton, on Apr 27, 2021

It was at first a terrible experience, with [name removed] in contact, it has been a world of a difference. Great employee!

4.0
Verified Homeowner
Princeton, on Jan 20, 2021

I bought a house with a dead tree and the warranty process won't replace it. I guess that teaches me not to buy a new house in the winter. [name removed] sure how I was supposed to check the tree without any leaves.

3.7
Verified Homeowner
Princeton, TX, on Nov 30, 2020

How personable and honest the staff was

5.0
Verified Homeowner
Princeton, on Apr 01, 2021

I don't have a problem with warranty service or customer care

5.0
Verified Homeowner
Princetom, on Jan 04, 2021

Na

4.3
Verified Homeowner
Princeton, TX, on Oct 26, 2020

Communication on closing day was not good. Had to change dates to close on the week on the week of the original closing date. Had to pay out of pocket for a bunch of changes because of this

4.9
Verified Homeowner
Princeton, on Feb 24, 2021

We liked the walked through of the home.

5.0
Verified Homeowner
Princetom, on Dec 08, 2020

[name removed] and [name removed]

4.8
Verified Homeowner
Princeton, TX, on Oct 16, 2020

[name removed] was great to work with and made the process super easy. She kept us super informed throughout the build.

5.0
Verified Homeowner
Princeton, on Jan 13, 2021

User friendly website. Easy to put in requests. Timely call back. Kind, considerate and professional staff.

5.0
Verified Homeowner
Princeton, TX, on Sep 17, 2020

Nothing

5.0
Verified Homeowner
Princeton, on Jan 11, 2021

No issues at this time

5.0
Verified Homeowner
Princeton, on Dec 28, 2020

We've liked how they handle issues right away and the ease to request service or repair is great

5.0
Verified Homeowner
Princeton, TX, on Aug 28, 2020

Friendly, kind, compassionate and professional staff ([name removed] and [name removed]). The process was smooth and they kept me informed throughout the entire process.

5.0
Verified Homeowner
Princeton, TX, on Aug 27, 2020

[name removed] helped make the whole buying process so easy, comfortable and able to understand. She constantly kept us up to date throughout the building process by sending picture updates, which we loved receiving. Also, our walk through with [name removed] was great! Very minor touch ups needed and he was great to work with and very attentive to making sure repairs were done quickly and correctly. Both [name removed] and [name removed] helped make this buying experience amazing. We absolutely love our home and have recommended several people to Trophy Signature and the [name removed] Community. Thank you again to [name removed] and [name removed] for making our experience wonderful!

4.9
Verified Homeowner
Princeton, on Dec 18, 2020

I am still learning how my smart home works, but I am very pleased with my new home.

4.5
Verified Homeowner
Princeton, on Dec 06, 2020

The electrical aspect of the house ... it has already had two major issues. I’m Very displeased

1.1
Verified Homeowner
Princeton, TX, on Aug 25, 2020

Very friendly, professional and helpful staff

5.0
Verified Homeowner
Princeton, TX, on Aug 10, 2020

I really liked the fact that I did not feel pressured by the builder into buying one of their homes. We understood the urgency but they helped more than they tried to sell. it was amazing, [name removed] is a miracle worker.

5.0
Verified Homeowner
Princeton, on Nov 02, 2020

When I had a problem it was fixed promptly

5.0
Verified Homeowner
Princeton, TX, on Jul 12, 2020

I like the fact that dissemination of information was timely and accurate. Customer service offering was on point. However i think there is the need to revise the modus operandi of some lenders.

4.6
Verified Homeowner
Princeton, on Oct 29, 2020

I have warranty work that I have not requested yet

5.0
Verified Homeowner
Princeton, TX, on Jul 09, 2020

Great communication from Sales and the Construction Manager.

4.7
Verified Homeowner
Princeton, on Oct 24, 2020

It has been timely, professional, and well done.

4.5
Verified Homeowner
Princeton, TX, on Jul 07, 2020

[name removed] and [name removed] made this process extremely easy for me, the first time home buyer! I love my purchase and all of the upgrades that are considered a standard for Trophy Signature [name removed].

4.8
Verified Homeowner
Princeton, on Oct 24, 2020

I’ve had to contact warranty service far to much than I feel I should regarding issues but they’re great at getting back to me and staying on top of the issue. The warranty liaison does a great job communicating and helping get things taken care of.

5.0
Verified Homeowner
Princeton, TX, on Jun 27, 2020

I spoke with [name removed] at IES Electric. According to her, there's a parts on back order due to Covid. As a result, they don't have an ETA of when the part will become available. Therefore, they are unable to install the security for our home. In the meantime, I am being bombarded by other companies wanting to install a security system for my home. [name removed] to mention the fact that I see other new homes with Meritage being built with a security installed and ready to go. I am very disappointed. The smart home feature was one of the main features as to why I purchased the home. We're you'll aware this was the case? What am I suppose to do? I have a brand new home with smart features that are even available. Please advise.

4.0
Verified Homeowner
Princeton, on Sep 20, 2020

I wished we would have had a bit more time in the walkthrough to see some of the cosmetic imperfections and have them fixed. [name removed] was amazing and the leaking, broken irrigation system had to be fixed a few times but was addressed right away.

3.9
Verified Homeowner
Princeton, TX, on Jun 25, 2020

Our sales Consultant [name removed] encourage us the whole way through and answered all of our questions! [name removed] our builder was so knowledgeable and was always available to address any question or concern we had.

5.0
Verified Homeowner
Princeton, on Aug 28, 2020

I thought it was okay until you refused to replace my dead tree and then speak to me like I don't know how to water a tree. My other 2 trees are alive. So rude and condensing.

2.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Princeton, TX, on Aug 29, 2021

Corners being cut during completion of work

3.2
Verified Homeowner
Princeton, TX, on Jul 31, 2021

Our salesperson, [name removed] and our construction manager [name removed], went above and beyond.

5.0
Verified Homeowner
Princeton, TX, on Apr 20, 2021

Construction status communication was non existent

4.0
Verified Homeowner
Princeton, TX, on Mar 05, 2021

Our interactions with our building supervisor was excellent. Some of the small items like sod or landscaping post took a little while but we’re not big deals. Overall it was a good experience from Trophy’s side of things

4.9
Verified Homeowner
Princeton, TX, on Feb 21, 2021

Everything went extremely smooth and everyone from Trophy homes were helpful and friendly.

5.0
Verified Homeowner
Princeton, TX, on Feb 05, 2021

There were a lot of paint job and texture issues on the walls, either the paint job is sloppy and overlaps onto other things or there are splotches of texture missing from sections of the wall. Also, the caulking was subpar and is peeling or sloppily done in certain sections. I have also seen splices in the baseboard that were brought to the attention of the assistant on the walkthrough that were not completed.

4.3
Verified Homeowner
Princeton, TX, on Dec 27, 2020

Everything went great! Until [name removed] left...once [name removed] took over it went down hill from there. ([name removed]) We had been update almost 3-4 times a week [name removed]. Once she was gone I not once got a text, phone call, email or any line of communication other than [name removed] saying she’s taking over from [name removed]. Towards the end, we had our walk thru with [name removed] amd found some stuff that wasn’t okay with the floors. I notified [name removed] and my realtor called [name removed], She was positive trophy would not replace the floors and that we would just have to deal with it. We advised we would be delaying the closing until the situation was fixed and she verbally stated via phone with my realtor “ oh, delay closing? Well just a heads up we have a line out the door of people waiting to buy these houses, go ahead and delay”. She says this 2 days before closing, was yelling at my realtor on the phone, hung up on him TWICE and would not return his phone calls. There is not a person in this company I wouldn’t want to deal with MORE than her. Absolutely by far the most disrespectful person when talking to YOUR customers. Despite what the situation with [name removed], I would of rated her a 10/10. Had the best interest of the BUYERS in mind and made sure every single buyer was happy.

4.4
Verified Homeowner
Princeton, TX, on Nov 30, 2020

How personable and honest the staff was

5.0
Verified Homeowner
Princeton, TX, on Oct 26, 2020

Communication on closing day was not good. Had to change dates to close on the week on the week of the original closing date. Had to pay out of pocket for a bunch of changes because of this

4.9
Verified Homeowner
Princeton, TX, on Oct 16, 2020

[name removed] was great to work with and made the process super easy. She kept us super informed throughout the build.

5.0
Verified Homeowner
Princeton, TX, on Sep 17, 2020

Nothing

5.0
Verified Homeowner
Princeton, TX, on Aug 28, 2020

Friendly, kind, compassionate and professional staff ([name removed] and [name removed]). The process was smooth and they kept me informed throughout the entire process.

5.0
Verified Homeowner
Princeton, TX, on Aug 27, 2020

[name removed] helped make the whole buying process so easy, comfortable and able to understand. She constantly kept us up to date throughout the building process by sending picture updates, which we loved receiving. Also, our walk through with [name removed] was great! Very minor touch ups needed and he was great to work with and very attentive to making sure repairs were done quickly and correctly. Both [name removed] and [name removed] helped make this buying experience amazing. We absolutely love our home and have recommended several people to Trophy Signature and the [name removed] Community. Thank you again to [name removed] and [name removed] for making our experience wonderful!

4.9
Verified Homeowner
Princeton, TX, on Aug 25, 2020

Very friendly, professional and helpful staff

5.0
Verified Homeowner
Princeton, TX, on Aug 10, 2020

I really liked the fact that I did not feel pressured by the builder into buying one of their homes. We understood the urgency but they helped more than they tried to sell. it was amazing, [name removed] is a miracle worker.

5.0
Verified Homeowner
Princeton, TX, on Jul 12, 2020

I like the fact that dissemination of information was timely and accurate. Customer service offering was on point. However i think there is the need to revise the modus operandi of some lenders.

4.6
Verified Homeowner
Princeton, TX, on Jul 09, 2020

Great communication from Sales and the Construction Manager.

4.7
Verified Homeowner
Princeton, TX, on Jul 07, 2020

[name removed] and [name removed] made this process extremely easy for me, the first time home buyer! I love my purchase and all of the upgrades that are considered a standard for Trophy Signature [name removed].

4.8
Verified Homeowner
Princeton, TX, on Jun 27, 2020

I spoke with [name removed] at IES Electric. According to her, there's a parts on back order due to Covid. As a result, they don't have an ETA of when the part will become available. Therefore, they are unable to install the security for our home. In the meantime, I am being bombarded by other companies wanting to install a security system for my home. [name removed] to mention the fact that I see other new homes with Meritage being built with a security installed and ready to go. I am very disappointed. The smart home feature was one of the main features as to why I purchased the home. We're you'll aware this was the case? What am I suppose to do? I have a brand new home with smart features that are even available. Please advise.

4.0
Verified Homeowner
Princeton, TX, on Jun 25, 2020

Our sales Consultant [name removed] encourage us the whole way through and answered all of our questions! [name removed] our builder was so knowledgeable and was always available to address any question or concern we had.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Princeton, on Aug 19, 2021

We really appreciate how responsive the warranty team has been.

5.0
Verified Homeowner
Princeton, on Aug 13, 2021

The yard (front and back) is really unleveled. It makes it difficult to walk around/play in the yard and to mow the lawn as well. The first month we hard a leak in the restroom due to a missing cap on one of pipes on the roof. It was marked complete on the inspection report before we moved in but shortly after we discovered that was not really the case. Now 5 months in we have chipping paint on our cabinets. Other than the lawn, everything else we received a quick response and resolution which I’m thankful for.

4.0
Verified Homeowner
Princeton, on Jul 01, 2021

Great communication and fast response.

5.0
Verified Homeowner
Princeton, on Jun 27, 2021

My yard and landscaping was just thrown together the sod has huge gaps and I have found tons of trash in the soil.

3.2
Verified Homeowner
Princeton, on Jun 16, 2021

They keep pushing back on fixing obvious drainage issues and brick mortar being the wrong color on some parts of the house. AC broke within 6 months of moving in. Day number 3 of living in a 90 degree house.

2.5
Verified Homeowner
Princeton, on May 30, 2021

Thus far there isn’t anything I dislike. I appreciate their service.

4.5
Verified Homeowner
Princeton, on Apr 27, 2021

It was at first a terrible experience, with [name removed] in contact, it has been a world of a difference. Great employee!

4.0
Verified Homeowner
Princeton, on Apr 01, 2021

I don't have a problem with warranty service or customer care

5.0
Verified Homeowner
Princeton, on Feb 24, 2021

We liked the walked through of the home.

5.0
Verified Homeowner
Princeton, on Jan 13, 2021

User friendly website. Easy to put in requests. Timely call back. Kind, considerate and professional staff.

5.0
Verified Homeowner
Princeton, on Jan 11, 2021

No issues at this time

5.0
Verified Homeowner
Princeton, on Dec 28, 2020

We've liked how they handle issues right away and the ease to request service or repair is great

5.0
Verified Homeowner
Princeton, on Dec 18, 2020

I am still learning how my smart home works, but I am very pleased with my new home.

4.5
Verified Homeowner
Princeton, on Dec 06, 2020

The electrical aspect of the house ... it has already had two major issues. I’m Very displeased

1.1
Verified Homeowner
Princeton, on Nov 02, 2020

When I had a problem it was fixed promptly

5.0
Verified Homeowner
Princeton, on Oct 29, 2020

I have warranty work that I have not requested yet

5.0
Verified Homeowner
Princeton, on Oct 24, 2020

It has been timely, professional, and well done.

4.5
Verified Homeowner
Princeton, on Oct 24, 2020

I’ve had to contact warranty service far to much than I feel I should regarding issues but they’re great at getting back to me and staying on top of the issue. The warranty liaison does a great job communicating and helping get things taken care of.

5.0
Verified Homeowner
Princeton, on Sep 20, 2020

I wished we would have had a bit more time in the walkthrough to see some of the cosmetic imperfections and have them fixed. [name removed] was amazing and the leaking, broken irrigation system had to be fixed a few times but was addressed right away.

3.9
Verified Homeowner
Princeton, on Aug 28, 2020

I thought it was okay until you refused to replace my dead tree and then speak to me like I don't know how to water a tree. My other 2 trees are alive. So rude and condensing.

2.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Princeton, on May 07, 2021

The home is beautiful. Some of quality of materials used are not as durable.

3.7
Verified Homeowner
Princeton, on May 05, 2021

Quality of the paint in cabinets, paints is falling off - vinyl on the floor is lifting - out irrigation system is sinking - we had a issue with an opening in the second floor that trophy didn’t want fixed - overall it’s been ok

4.0
Verified Homeowner
Princeton, on Apr 16, 2021

Apart from recieving a Beautiful [name removed] , [name removed] and [name removed] made our first home experience exciting! At every stage of our build , [name removed] provided pictures of our homes progress and updated us weekly. Every question/concern we had, [name removed] was always quick to answer. [name removed]'s attention to detail was superb and at our buyer orientation the home was perfect.We love our home!

5.0
Verified Homeowner
Princeton, on Mar 24, 2021

Really liked our contractor. He was always helpful and answered all question.

4.2
Verified Homeowner
Princeton, on Mar 24, 2021

Overall great communication through contracting building and closing. Some of the settling cracks and separations are greater than we expected.

4.1
Verified Homeowner
Princeton, on Mar 01, 2021

The quality is unnacceptable

2.3
Verified Homeowner
Princeton, on Jan 26, 2021

Being there for new buyers and assisting as much as they could.

4.3
Verified Homeowner
Princeton, on Jan 20, 2021

I bought a house with a dead tree and the warranty process won't replace it. I guess that teaches me not to buy a new house in the winter. [name removed] sure how I was supposed to check the tree without any leaves.

3.7
Verified Homeowner
Princetom, on Jan 04, 2021

Na

4.3
Verified Homeowner
Princetom, on Dec 08, 2020

[name removed] and [name removed]

4.8
Verified Homeowner