Homebuilder Ratings & Reviews

Trophy Signature Homes Reviews

2,898 Homeowner Reviews Completed Jun 2023 - Dec 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Elgin, TX, on Dec 19, 2024

Nothing

4.9
Verified Homeowner
Fort Worth, TX, on Dec 18, 2024

It’s been slow at times but everyone who has helped me has been great to work with!

4.9
Verified Homeowner
Lavon, TX, on Dec 18, 2024

I like customer service

4.4
Verified Homeowner
Princeton, TX, on Dec 17, 2024

Over all great experience with [name removed] and his team did amazing work. Thanks

5.0
Verified Homeowner
Fort Worth, TX, on Dec 16, 2024

We have liked the quick response time!

5.0
Verified Homeowner
Waxahachie, TX, on Dec 16, 2024

The service was suspended

5.0
Verified Homeowner
Lavon, TX, on Dec 16, 2024

[name removed] [name removed] was a headache to work with at first, but [name removed] made the end of the process easy to understand and always open to questions or last min. phone call. [name removed], with Trophy, was also really great about helping us solve the issues we were dealing with [name removed] [name removed]. I would say to reevaluate the lender being used or restrict it to lender agents that actually know what they are doing. The blue tape and orientation day went great. [name removed] walked us through the house to tought us all we needed to know about our home. Super thankful to move in and be informed on troubleshooting or even emergency contacts.

4.9
Verified Homeowner
Waxahachie, TX, on Dec 16, 2024

[name removed] is excellent

5.0
Verified Homeowner
Fort Worth, TX, on Dec 16, 2024

Someone was sent to our house for the 6mo. inspection and we pointed out several issues. All minor but nevertheless things that have been an issue since we moved in. One small gas leak that had been a problem since we moved in finally got resovled by a new person and he was very helpful. He did say that the person we had been waiting to resolve our issues left the company and did not forward our issues, furthermore we were told that we would need to resubmit all claims via the website. I think the workmanship of the house has been above average and we do like the home very much, however we would like to get the problems fixed and there could have been better follow through on the company's part.

4.5
Verified Homeowner
Royse City, TX, on Dec 15, 2024

It was a pretty easy process! Everyone actually answered the phones lol

4.9
Verified Homeowner
Lavon, TX, on Dec 14, 2024

Process was smooth, [name removed] was helpful with whole process. Few defects we found after move-in, which we are waiting on fix. Overall it was convenient and steady purchase

4.5
Verified Homeowner
Royse City, TX, on Dec 12, 2024

The warranty service was a little complicated to understand however once I figured it out, I had no issue satisfying the problem.

5.0
Verified Homeowner
McKinney, TX, on Dec 11, 2024

I really liked how welcoming [name removed] and [name removed] make you feel. From the first day I walked in the model home and was greeted by [name removed], the process of choosing and purchasing my new home has been a very smooth and easy process. Thank you [name removed]!

4.9
Verified Homeowner
Lavon, TX, on Dec 11, 2024

[name removed] has been great to work with always on time and answers all my questions

5.0
Verified Homeowner
FARMERSVILLE, TX, on Dec 11, 2024

This was the best floor plan and we love our new home

4.7
Verified Homeowner
Elgin, TX, on Dec 11, 2024

I love my home, i just needs small areas repaired

4.9
Verified Homeowner
Lavon, TX, on Dec 10, 2024

[name removed] has been great. He has been very prompt and helped with the few items that I needed taken care of.

5.0
Verified Homeowner
Waxahachie, TX, on Dec 09, 2024

My experience with my builder was that of him taking care of his own family members, I was completely satisfied with my whole process from beginning to the end

5.0
Verified Homeowner
McKinney, TX, on Dec 09, 2024

warranty service is good

4.5
Verified Homeowner
McKinney, TX, on Dec 09, 2024

Wish I found the home earlier to have some more say on the finishes.

5.0
Verified Homeowner

Builder Profile

Launched in early 2018, Trophy Signature Homes has rapidly expanded across Dallas and Fort Worth, Texas, and will soon be expanding into the Austin, Texas market.

As a subsidiary of Green Brick Partners, Trophy Signature Homes combines our local building expertise with the strong financial resources of a national, diversified homebuilding and land development company.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less