Homebuilder Ratings & Reviews

Trophy Signature Homes Reviews

2,206 Homeowner Reviews Completed Dec 2021 - Jun 2023

Overall Satisfaction

4.0
Customers' overall satisfaction
3.9
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Jun 02, 2023

Warranty management is not that great. After sales service is very bad

2.5
Verified Homeowner
Fort Worth, TX, on Jun 02, 2023

The lender was very hard to deal with losing our documents repeatedly. We felt that the cleaning crew did a substandard job especially on the floors which remain cloudy from construction dust. Also the lawn was overgrown upon move in. There were a few flaws that the builder corrected. There has been water leaking on and off from the street light since we moved in. We have notified the builder several times. Overall we love the home.

4.9
Verified Homeowner
McKinney, TX, on Jun 02, 2023

4908 [name removed], [name removed] and [name removed]: This was the first New Home we’ve had the privilege of owning. In that, there are many things we would do differently or suggest to others purchasing to be aware of. We rated our survey a 6 due to FINISHED WORK! From start, we have enjoyed working with [name removed] and are grateful to [name removed] (Bldg Mgr) for his kindness and attention to correcting some of our issues. We love the floorplan of our home, the beautiful landscaping, the stained fences and yard size. Following are issues we addressed prior to our closing… Contract: Misunderstandings: Name on contract (“Midge” Coil) needed to be amended to [name removed] and later to the Coil Trust. We also understood that $317,400 was the price of our home with $1,000 Vet discount and $5,000 discount that could be used for appliances? $322,400 was the cost on contract -$5,000 = $317,400? Wasn't until we had a copy of the contract that we saw the application of the $5,000 promotion. Home Interior: Home was to be ready approx May 27, move in was reset to April 25. We feel the home was rushed in the "Finishing Work" and were very saddened with the Walk Thru and points revealed to us by our personal Inspector, which were dismissed by the onsite Builder at the 1st Walk Thru. (1) Walls: We had to have our interior walls “repainted” at an expense of $2,800 prior to our moving in. The Lvg and Mstr Bdrm walls had been cut into for inserting forgotten wires and finishing work was not to our satisfaction. Texturing and repainted areas were unacceptable. When this was addressed with on-site Builder we were told "we didn't pay for paint upgrades? and texturing is just the way it will be". Blue Tape was plastered all over our walls at our Walk Thru and every area to be corrected resulted in spray blotches of paint and texture. We were sickened by what resulted from repairs. (2) Woodwork: The finished work on the interior wood/doors is beyond words. Not only are hinges peeling paint but the texture is so rough, like the Doors/Trim were never sanded and had been painted over dirty material. Unacceptable in the finishing work. (3) No Bathroom [name removed] or light-switch to have a light added later? Our personal Inspector informed us of this in his report, we hadn't even notice! What bathroom doesn't have a vanity lite? Over the Master Bath Mirror is a "Big Circled wall repair" that is very noticeable thru the paint. (4) Wrong interior package installed. We were to have the Linen Package. Floors were different, but we accepted as installed. [name removed] carpet was installed, but we requested [name removed] be installed as purchased and this request was addressed to our satisfaction. Guest Bath was to have [name removed] counter, [name removed] was installed. We accepted it. Then there is the Master Bath Vanity with Two very Large Square Sinks side by side, leaving “NO COUNTER TOPS”. No lights and no counter tops and this was dismissed! Home Exterior (1) The “Sidewalk” concrete in front of our Home is severely marred and must have been walked on by workers prior to it being completely DRY. This was discussed with one of the Building Mgrs and dismissed? This destroys the Curb Appeal of our New Home. We have powered washed it several times with no results. (2) Irrigation and Lawns: We have figured out where sprinkler heads are, however did not understand how flower beds were irrigated. We are missing one sprinkler head in the front yard and have discovered several buried sprinkler heads. Then there is the installation of our Sod. It appears that the soil was never properly prepared for the Sod, as the lawn is very LUMPY and difficult to mow. When working with our flower beds we pulled up 3 buried plastic bags and 2 crushed Coke Cans. This is wrong! (6) Garage interior concrete floor has a piece of METAL sticking up thru the concrete that has to be removed as it is not safe. Will address with warranty.

4.0
Verified Homeowner
Waxahachie, TX, on Jun 01, 2023

CHANGE WARRANTY REP TOO OFTEN. SLOW RESPONSE TO REQUEST. WAITING OVER 4 MONTHS FOR TICKET COMPLETION.

1.3
Verified Homeowner
Royse City, TX, on May 31, 2023

Feels like at first they care for the customer . after your last walk-through and you still need things repaired and you signed . Hard to get in contact with everyone and still thing from walk through no repaired.

3.0
Verified Homeowner
Fort Worth, TX, on May 30, 2023

The company that did our irrigation and landscaping went out of business a month after we moved in and we have had lots of issues with irrigation and the quality of the sod, rocks under the sod, a very un-level yard, dead plants, etc. We cannot get anyone to fulfill their commitment for the 1 year warranty on landscaping and have had to do a lot of the work ourselves.

3.4
Verified Homeowner
Fort Worth, TX, on May 30, 2023

I have small issues that I was told need to wait until my 12 month mark. I understand why, but its a little frustrating. For example, my master door was installed wrong so it will not stay open, which means my dog constantly gets stuck on inside my room. Its a fix that should only take a handy man10 mins but because I dont know how to do it myself, i was told to wait for the 12 month mark. Positive note, my sprinklers broke about two months in and they were fixed right away.

5.0
Verified Homeowner
Waxahachie, TX, on May 30, 2023

Communication was effective and they addressed all our concerns/ working on addressing them.

4.4
Verified Homeowner
Frisco, TX, on May 29, 2023

The buying process was paltry but I get it! Overall I think the house was well built and the majority of people I has contact with were excellent! Suggested improvements… the hardwood floors are damaged. They should remain covered until the owner walk through. The wood fencing is sloppy …. I already had to fix the gate due to poor workmanship. I’d find another vendor or have the current vendor improve their building process.

3.7
Verified Homeowner
Melissa, TX, on May 29, 2023

Excellent service and great communication

5.0
Verified Homeowner
Waxahachie, TX, on May 29, 2023

Fast

5.0
Verified Homeowner
Fort Worth, TX, on May 28, 2023

The people with the builder and the title company are awesome!! All are very friendly, helpful, and encouraging!

5.0
Verified Homeowner
Celina, TX, on May 28, 2023

I like the communication, service, professional people

5.0
Verified Homeowner
Melissa, TX, on May 28, 2023

Likes: overall experience somewhat smooth. Dislikes: Walk through was very quick for us (1.5 to 2hrs) where as my friend who got a home in same community had it for 4 hrs and very detailed. Final fixtures were done in a rush. Had to submit requests again after closing and had to follow up multiple times to get them done. Interior electrical fixtures were not consistent with other houses of same plans. Submitted a request to add dome light in game room as its not there for us but its there for other houses in the same plan. My request was rejected No closing complimentary gifts (like door bell cameras) in wolf creek but trophy is doing this in other communities.

3.6
Verified Homeowner
Melissa, TX, on May 28, 2023

We have things in the home that need attention. We’ve placed work orders and have been waiting a long time with no update

3.1
Verified Homeowner
Fort Worth, TX, on May 27, 2023

I have a lot of outstanding items from before moving in that have not been fixed and trophy has gone silent.

2.6
Verified Homeowner
McKinney, TX, on May 27, 2023

Felt like the final walk through items were not completed or done very half-effort. Still waiting for item to be fixed with no communication. Felt like Agent was very bothered with asking questions once already closed. Didn't walk through where to get keys, mailbox, or even say a congratulations Love the construction of the home and asthetics.

4.0
Verified Homeowner
Waxahachie, TX, on May 27, 2023

Mostly just the time frame. We wanted it sooner but i understand why that wasn’t an option.

5.0
Verified Homeowner
Celina, TX, on May 25, 2023

Very organized and timely response to all my queries

4.9
Verified Homeowner
Fort Worth, TX, on May 22, 2023

I liked that the warranty representative was true to his word with getting punch items fixed in a timely fashion.

5.0
Verified Homeowner

Builder Profile

Trophy Signature Homes logo
dallas@trophysignaturehomes.com

Launched in early 2018, Trophy Signature Homes has rapidly expanded across Dallas and Fort Worth, Texas, and will soon be expanding into the Austin, Texas market.

As a subsidiary of Green Brick Partners, Trophy Signature Homes combines our local building expertise with the strong financial resources of a national, diversified homebuilding and land development company.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.