Homebuilder Ratings & Reviews

Trophy Signature Homes Reviews

2,749 Homeowner Reviews Completed Jun 2023 - Dec 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Greenville, TX, on Nov 29, 2024

The warranty services have been extremely slow to respond and I still have pending repairs from my 30 day warranty period

2.2
Verified Homeowner
Fort Worth, TX, on Nov 29, 2024

[name removed] is very professional and keeps you updated on all steps during a warranty claim.

5.0
Verified Homeowner
Lavon, TX, on Nov 29, 2024

Over all happy with the home , minor wear and tear as expected with the home settling but [name removed] my warranty guy has made the process smooth and easy for me and my family .

5.0
Verified Homeowner
Fort Worth, TX, on Nov 29, 2024

I liked the ease of the contract and I appreciate the assistance the sales team and builder provided.

5.0
Verified Homeowner
Crowley, TX, on Nov 28, 2024

Communication between and [name removed] and me was excellent. Commitments toward us were all kept.

5.0
Verified Homeowner
Princeton, TX, on Nov 28, 2024

it was very good. very suportive

4.9
Verified Homeowner
Princeton, TX, on Nov 28, 2024

As a first-time home buyer [name removed] answered all of my questions and even told me things I would have never thought of that gave me confidence and peace of mind. After we settled in he went above and beyond during the first 30 days and clearly looked out for us and made sure we were taken care of. Exceptional experience.

5.0
Verified Homeowner
Royse City, TX, on Nov 27, 2024

I absolutely love the external structure of my home, especially the high-quality bricks Trophy uses in their construction, they give the house a timeless and durable feel. However, I have mixed feelings about some aspects of the interior. While the layout has its advantages, the quality of the cabinets is disappointing, as they feel subpar compared to the rest of the home. Additionally, there are stubborn stains in the shower and tub that have been challenging to remove since I moved in. Another significant drawback is the pre-designated TV area. The arch added to the TV wall severely limits the size of the TV that can fit in the living room, which is frustrating. Even worse, the placement feels impractical because people constantly walk in front of the TV while going to the backyard. This aspect of the [name removed] plan design has been a huge disappointment for me. Despite these issues, I do appreciate many other features of my house, and it’s clear that Trophy puts effort into their craftsmanship in other areas. I hope these concerns are addressed for future homeowners to improve the overall experience.

4.7
Verified Homeowner
Lavon, TX, on Nov 26, 2024

Everyone was great to work with, from looking at property with [name removed] to [name removed] the builder taking care of some details, even after I closed.

5.0
Verified Homeowner
Princeton, TX, on Nov 26, 2024

The experience through Trophy was as good as we could've expected; however, the experience with ServiceFirst [name removed] company who is utilized by Trophy Homes has been nothing short of a headache. Through the selling of our previous home and purchasing of our Trophy Home, [name removed] has constantly made mistakes, one individual was extremely rude to our realtor, and one individual even told us they do not even use their own company! Would highly recommend others to buy with Trophy BUT do not finance through Trophy if it is with ServiceFirst.

3.9
Verified Homeowner
McKinney, TX, on Nov 25, 2024

It was straightforward and they helped me throughout the process!

5.0
Verified Homeowner
Lavon, TX, on Nov 24, 2024

Really good that builder follows up with clients after closing.

4.9
Verified Homeowner
Lavon, TX, on Nov 23, 2024

I like the modern look of the trophy homes and the standard options it comes with.

5.0
Verified Homeowner
Lavon, TX, on Nov 23, 2024

Disliked: the communication timeline

3.3
Verified Homeowner
Fort Worth, TX, on Nov 23, 2024

No one from THS has come to my house under my warranty. I have scheduled several times and have been stood up. The carpet in my house was not installed properly. It has ripples in it and is a tripping hazard. One of the bedroom door handles has never worked correctly.

2.4
Verified Homeowner
FARMERSVILLE, TX, on Nov 23, 2024

Process was very efficient from start to finish. Everyone has been prompt with communication and a pleasure to work with.

5.0
Verified Homeowner
Forney, TX, on Nov 23, 2024

Everything was smooth and easy. Love how [name removed] kept in contact throughout the whole moving in process!

5.0
Verified Homeowner
McKinney, TX, on Nov 22, 2024

I liked the communication from the sales manager and my construction manager.

4.5
Verified Homeowner
Crowley, TX, on Nov 22, 2024

Not now

5.0
Verified Homeowner
Princeton, TX, on Nov 22, 2024

Everything is perfect even after sales

5.0
Verified Homeowner

Builder Profile

Launched in early 2018, Trophy Signature Homes has rapidly expanded across Dallas and Fort Worth, Texas, and will soon be expanding into the Austin, Texas market.

As a subsidiary of Green Brick Partners, Trophy Signature Homes combines our local building expertise with the strong financial resources of a national, diversified homebuilding and land development company.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less