Homebuilder Ratings & Reviews

Trophy Signature Homes Reviews

2,619 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.2
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Elgin, TX, on Jul 24, 2024

[name removed] principio costó mucho , me decía una cosa y luego cambiaban , pero después todo bien

4.4
Verified Homeowner
Elgin, TX, on Jul 24, 2024

I thought the moving in process was extremely simple and straightforward.

5.0
Verified Homeowner
FARMERSVILLE, TX, on Jul 24, 2024

The warranty team has been absolutely responsive to all of queries, visits and followup items. I am really impressed with their responsiveness due to the number of homes that Trophy builds and the warranty team must cover.

5.0
Verified Homeowner
Allen, TX, on Jul 24, 2024

I haven't been in the house that long, so don't have a lot of history on warranty service. Our front yard was dug up prior to closing to address a sewer issue, that turned out to be false. The grass and sprinklers were affected from this work, they never replaced the sod. Plus, the fridge was removed from the house, again the people who removed it messed up the front yard again. Lights that they said would last 10yrs, either don't work or have quit working. For a house of this amount of money, we are disappointed here in our first few months of ownership. A direct reflection of this homebuilders management!

4.0
Verified Homeowner
McKinney, TX, on Jul 22, 2024

Na

4.9
Verified Homeowner
Forney, TX, on Jul 22, 2024

No strict HOA for other neighbors, quality of materials used to build home.

4.3
Verified Homeowner
Celina, TX, on Jul 19, 2024

Trophy Homes does seem to want to satisfy our concerns.

4.9
Verified Homeowner
Fort Worth, TX, on Jul 17, 2024

[Translated from ES] the service they offered by explaining all the details step by step

4.9
Verified Homeowner
McKinney, TX, on Jul 15, 2024

[name removed] was great and answered all our questions.

5.0
Verified Homeowner
Waxahachie, TX, on Jul 15, 2024

The home was built on time, so we were able to meet the closing date without delays. Most of the process was seamless and my realtor did a fantastic job acting as a mediator because we were buying a home remotely. What I disliked: The pictures on Zillow were computer generated, so it was misleading for details such as cabinet color, layout, etc.

4.7
Verified Homeowner
Red Oak, TX, on Jul 15, 2024

The whole experience was straight forward and I did not have any issues

4.9
Verified Homeowner
Elgin, TX, on Jul 12, 2024

Sometimes spokennoise it's a little inconvenient trying to get things accomplished, but for the most part, everything is great.

4.7
Verified Homeowner
Melissa, TX, on Jul 11, 2024

[name removed] was so helpful during the buying process and also [name removed]. Builder preferred mortgage lender is difficult to work with

4.1
Verified Homeowner
McKinney, TX, on Jul 11, 2024

[name removed] and [name removed] went over everything and were really helpful in providing any help or guidance for my move in.

5.0
Verified Homeowner
Forney, TX, on Jul 09, 2024

Everything went great.

5.0
Verified Homeowner
FARMERSVILLE, TX, on Jul 09, 2024

Delayed response on issue with the keys and poor design choice for the attic

4.6
Verified Homeowner
Fort Worth, TX, on Jul 09, 2024

The only thing I didn't like was the need for a second appraisal. The lender works with these new homes and likely uses the same appraiser. They should never have come out before they knew it was completed and ready. Instead, I had to pay for a second appraisal that should have never been needed. [name removed], my builder contact, was awesome. Did a great walktrhough with my agent since I was moving from out of state and did another one when I got in to town. He responded quickly to any questions I had and had the home ready for move in. [name removed] was also awesome through the purchase and answered all of my questions and sent great information to help with the move in.

5.0
Verified Homeowner
Allen, TX, on Jul 09, 2024

Trophy home makes my purchasing process simple and straightforward. Very pleased with the whole experience.

5.0
Verified Homeowner
Melissa, TX, on Jul 08, 2024

[name removed] with Sales was amazing to work with. She was kind very helpful. [name removed] the construction manager was awesome as well. He was very informative and kept us up to date. Both [name removed] and [name removed] are what made buying a Trophy home so smooth and enjoyable.

5.0
Verified Homeowner
Fort Worth, TX, on Jul 08, 2024

there are several issues that have not been taken care of. I noted them with the warranty person and some were taken care of right away, others have not been taken care of. Since then I do have other issues that have arisen and most due to settling, like doors sticking and cracked seams in the drywall

3.7
Verified Homeowner

Builder Profile

Launched in early 2018, Trophy Signature Homes has rapidly expanded across Dallas and Fort Worth, Texas, and will soon be expanding into the Austin, Texas market.

As a subsidiary of Green Brick Partners, Trophy Signature Homes combines our local building expertise with the strong financial resources of a national, diversified homebuilding and land development company.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less