Overall Satisfaction
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As a subsidiary of Green Brick Partners, Trophy Signature Homes combines our local building expertise with the strong financial resources of a national, diversified homebuilding and land development company.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Forney, on Sep 17, 2024
[name removed] responded my warranty request in a timely manner and arranged repair for me. He made sure the repairs were done correctly and followed up with me.
Forney, TX, on Mar 25, 2024
The process was very smooth, a little hiccup on the loan officer. Other than that was great!
Forney, TX, on Feb 28, 2024
The build quality was great. The builder and agent were very helpful.
Forney, on Aug 21, 2024
I want to commend [name removed] for his exceptional responsiveness to my warranty requests and concerns. He swiftly coordinated with the electrician to address a dryer breaker issue and arranged for a plumber to resolve a problem with the garbage disposal. Both issues were resolved within just two days, which exceeded my expectations. [name removed]’s professionalism and dedication to helping homeowners are truly impressive. He is, without a doubt, one of the best people I’ve had the pleasure of working with at Trophy. He deserves the recognition from the management.
Forney, TX, on Feb 19, 2024
Liked that the purchase experience wasn’t as stressful as other people told me. Everyone did their best to get things done and made the process easier for us.
Forney, on Jun 04, 2024
i like the timely response and the friendliness of the agent
Forney, on Jul 22, 2024
No strict HOA for other neighbors, quality of materials used to build home.
Forney, TX, on Jan 10, 2024
I like everything from start to finish you guys worked with me and helped me trough my process and during closing [name removed] did an excellent job explaining everything to me thank you
Forney, on Apr 23, 2024
For the most part most of my issues have been resolved to my satisfaction but I am still dealing with a wet ditch on the entire left side of my yard due to drainage issues. Esrrsnty dsys its not t hrm. [name removed] added me to a list. And I don't know how to resolve. Would love to start my garden but scared they will try to say that i caused the issues and it will never be resolved. These tyoe of things make it hard for me to enjoy my home.
Forney, TX, on Dec 14, 2023
The house is absolutely stunning and I instantly fell in love with it. However, I am quite disappointed with certain aspects of my experience. Firstly, the oven that was promised in the contract was not provided, and it seems that it won't be given to me. Moreover, there are some issues with the shingles on the roof and other items that seem to be due to sloppy workmanship that i will have to address if the warranty will not. Unlike other builders who provide paint for touch-ups, Trophy came and took away what was left after I closed. Additionally, my garage door has damaged wood. While I understand the challenges with workers, it is crucial for the builder to prioritize customer satisfaction. Furthermore, I am facing difficulties in scheduling an appointment for the warranty inspection. Although I adore the appearance of my house, I cannot recommend Trophy to anyone. After purchasing the house, I read reviews and discovered that others have faced similar issues. This is truly disheartening as I was extremely excited about this house initially.
Forney, on May 01, 2024
The fence is gapping and the laminate floors squeak in places throughout. Need to set up a warranty appt.
Forney, TX, on Nov 06, 2023
Like- price was ok. Before I want to buy another one, but the seller doesn't give me discount said it is September discount. Oct, that house price decrease $13,500 and promotion up to $30,000. I offered to buy full price with $25,000 September promotion. Very disappointed. Dislike - cheap made. A lot of none working item. Alarm in the kitchen ring every time I cook. Window can't open. A tree dead. Not replace. Many spots is finished, but not neat. Dish washer pad keep falling Call warranty take a month to fix. Better fix by myself.
Forney, on Mar 16, 2024
I got what I paid. Cheap houses, cheap material. My another house is nearly 50 years old. Remodel on 2011. In good condition over 10 years. Backyard area is lower than outside street. Feel like flood everyday House paint is cheap. Dirty, but can't clean with wash clothes. Paint comes off easily. Here, my wall crack started to crack at 3 months and crack several spot at 4 months. Contact warranty, they said it not urgent and asked to report at 6 months warranty.
Forney, on Apr 22, 2024
Overall, the experience with Trophy Signature Homes has been positive. There have been a few things that were done sloppy in the building process, most that have been adjusted when requested. The TSH representative, [name removed] was a pleasure to communicate with. He stayed on top of the requests and communicated well.
Forney, on Apr 03, 2024
Every step of the process, they were very accommodating and communicative. We received many updates and were kept in the loop of things.
Forney, TX, on Sep 26, 2023
I liked that the Construction Manager was detailed and corrected items we logged. He seemed to genuinely care that we were happy in our home.
Forney, on Dec 12, 2023
[name removed] has been a great warranty/ customer care representative. He has always been very respectful, and responsive, and ensures that the warranty work gets done as soon as possible. Since I've purchased my home, if I have an issue, it is usually addressed promptly. What I don't like about the warranty service is that the sprinkler system is not included which I was not informed of prior to purchasing the home.
Forney, on Mar 31, 2024
I disliked the quality of work on final touches for example base boards all around the house are rough on the top, making it difficult to clean dust. Kitchen cabinet trims may have been patched but not smoothed on the top coat. I liked the style of our home and Trophy Signature Homes style overall. It is the only style like it as far as we have shopped around while we were in the market. It definitely stands out. [name removed] has been attentive to our warranty needs and addressed those that he could in the best way possible. At one point he identified an issue with our garage door that we had not even noticed, so that was him making sure we were taken care of and happy. We really appreciated that among other things.
Forney, on Mar 30, 2024
I really liked how responsive everyone on the team has been!
Forney, TX, on Sep 21, 2023
[name removed] was super helpful for both pre- and post - closing.
Forney, TX, on Sep 13, 2023
Overall it’s a fine house. The builder did well. Only a few details are a miss. What I did not like at all had nothing to do with the builder but everything to do with the mortgage company.
Forney, TX, on Jul 20, 2023
I liked the ability to have the walk-throughs, made sure I got to see if everything was good!
Forney, TX, on Jul 19, 2023
[name removed] has been the greatest through this process. He has given me confidence and reassurance about my home and has been so accommodating with answering my questions and concerns. Please give him a raise.
Forney, TX, on Jul 19, 2023
One of the things I liked most about my purchase experience was the friendly and helpful customer support I received from everyone involved. Throughout the entire process, everone were attentive and went above and beyond to assist me. I had access to detailed and accurate information about the products, which helped me make informed decisions. Overall, the exceptional customer support, detailed information, quick responses, and user-friendly process made this purchase experience stand out. I feel confident that I made the right choice and will certainly consider recommending to friends and family.
Forney, TX, on Jul 15, 2023
The only thing I disliked was the lending process and the high fees I was quoted by the lenders. Now when it comes to the home itself, I love it though I wish some features will be included in the home but I know that’s how the floor plan is and cannot be changed. I will like to specially recognize [name removed] and [name removed] for their professionalism. I probably emailed [name removed] so many times asking so many questions even while abi was out of the country and he responded in a timely manner. [name removed] also was amazing from the first walk through to making sure most of the things I pointed out were taken care of. Even after I closed, he also fixed an issue, which I am sure he wasn’t obligated to but he did anyway.
Forney, TX, on Jul 04, 2023
They don’t make anything complicated or confusing. Our sales manager ([name removed]) was outstanding. Overall this was a great purchase. We think that Trophy builds quality homes.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Forney, TX, on Mar 25, 2024
The process was very smooth, a little hiccup on the loan officer. Other than that was great!
Forney, TX, on Feb 28, 2024
The build quality was great. The builder and agent were very helpful.
Forney, TX, on Feb 19, 2024
Liked that the purchase experience wasn’t as stressful as other people told me. Everyone did their best to get things done and made the process easier for us.
Forney, TX, on Jan 10, 2024
I like everything from start to finish you guys worked with me and helped me trough my process and during closing [name removed] did an excellent job explaining everything to me thank you
Forney, TX, on Dec 14, 2023
The house is absolutely stunning and I instantly fell in love with it. However, I am quite disappointed with certain aspects of my experience. Firstly, the oven that was promised in the contract was not provided, and it seems that it won't be given to me. Moreover, there are some issues with the shingles on the roof and other items that seem to be due to sloppy workmanship that i will have to address if the warranty will not. Unlike other builders who provide paint for touch-ups, Trophy came and took away what was left after I closed. Additionally, my garage door has damaged wood. While I understand the challenges with workers, it is crucial for the builder to prioritize customer satisfaction. Furthermore, I am facing difficulties in scheduling an appointment for the warranty inspection. Although I adore the appearance of my house, I cannot recommend Trophy to anyone. After purchasing the house, I read reviews and discovered that others have faced similar issues. This is truly disheartening as I was extremely excited about this house initially.
Forney, TX, on Nov 06, 2023
Like- price was ok. Before I want to buy another one, but the seller doesn't give me discount said it is September discount. Oct, that house price decrease $13,500 and promotion up to $30,000. I offered to buy full price with $25,000 September promotion. Very disappointed. Dislike - cheap made. A lot of none working item. Alarm in the kitchen ring every time I cook. Window can't open. A tree dead. Not replace. Many spots is finished, but not neat. Dish washer pad keep falling Call warranty take a month to fix. Better fix by myself.
Forney, TX, on Sep 26, 2023
I liked that the Construction Manager was detailed and corrected items we logged. He seemed to genuinely care that we were happy in our home.
Forney, TX, on Sep 21, 2023
[name removed] was super helpful for both pre- and post - closing.
Forney, TX, on Sep 13, 2023
Overall it’s a fine house. The builder did well. Only a few details are a miss. What I did not like at all had nothing to do with the builder but everything to do with the mortgage company.
Forney, TX, on Jul 20, 2023
I liked the ability to have the walk-throughs, made sure I got to see if everything was good!
Forney, TX, on Jul 19, 2023
[name removed] has been the greatest through this process. He has given me confidence and reassurance about my home and has been so accommodating with answering my questions and concerns. Please give him a raise.
Forney, TX, on Jul 19, 2023
One of the things I liked most about my purchase experience was the friendly and helpful customer support I received from everyone involved. Throughout the entire process, everone were attentive and went above and beyond to assist me. I had access to detailed and accurate information about the products, which helped me make informed decisions. Overall, the exceptional customer support, detailed information, quick responses, and user-friendly process made this purchase experience stand out. I feel confident that I made the right choice and will certainly consider recommending to friends and family.
Forney, TX, on Jul 15, 2023
The only thing I disliked was the lending process and the high fees I was quoted by the lenders. Now when it comes to the home itself, I love it though I wish some features will be included in the home but I know that’s how the floor plan is and cannot be changed. I will like to specially recognize [name removed] and [name removed] for their professionalism. I probably emailed [name removed] so many times asking so many questions even while abi was out of the country and he responded in a timely manner. [name removed] also was amazing from the first walk through to making sure most of the things I pointed out were taken care of. Even after I closed, he also fixed an issue, which I am sure he wasn’t obligated to but he did anyway.
Forney, TX, on Jul 04, 2023
They don’t make anything complicated or confusing. Our sales manager ([name removed]) was outstanding. Overall this was a great purchase. We think that Trophy builds quality homes.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Forney, on Sep 17, 2024
[name removed] responded my warranty request in a timely manner and arranged repair for me. He made sure the repairs were done correctly and followed up with me.
Forney, on Aug 21, 2024
I want to commend [name removed] for his exceptional responsiveness to my warranty requests and concerns. He swiftly coordinated with the electrician to address a dryer breaker issue and arranged for a plumber to resolve a problem with the garbage disposal. Both issues were resolved within just two days, which exceeded my expectations. [name removed]’s professionalism and dedication to helping homeowners are truly impressive. He is, without a doubt, one of the best people I’ve had the pleasure of working with at Trophy. He deserves the recognition from the management.
Forney, on Jun 04, 2024
i like the timely response and the friendliness of the agent
Forney, on Apr 23, 2024
For the most part most of my issues have been resolved to my satisfaction but I am still dealing with a wet ditch on the entire left side of my yard due to drainage issues. Esrrsnty dsys its not t hrm. [name removed] added me to a list. And I don't know how to resolve. Would love to start my garden but scared they will try to say that i caused the issues and it will never be resolved. These tyoe of things make it hard for me to enjoy my home.
Forney, on Mar 16, 2024
I got what I paid. Cheap houses, cheap material. My another house is nearly 50 years old. Remodel on 2011. In good condition over 10 years. Backyard area is lower than outside street. Feel like flood everyday House paint is cheap. Dirty, but can't clean with wash clothes. Paint comes off easily. Here, my wall crack started to crack at 3 months and crack several spot at 4 months. Contact warranty, they said it not urgent and asked to report at 6 months warranty.
Forney, on Dec 12, 2023
[name removed] has been a great warranty/ customer care representative. He has always been very respectful, and responsive, and ensures that the warranty work gets done as soon as possible. Since I've purchased my home, if I have an issue, it is usually addressed promptly. What I don't like about the warranty service is that the sprinkler system is not included which I was not informed of prior to purchasing the home.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Forney, on Jul 22, 2024
No strict HOA for other neighbors, quality of materials used to build home.
Forney, on May 01, 2024
The fence is gapping and the laminate floors squeak in places throughout. Need to set up a warranty appt.
Forney, on Apr 22, 2024
Overall, the experience with Trophy Signature Homes has been positive. There have been a few things that were done sloppy in the building process, most that have been adjusted when requested. The TSH representative, [name removed] was a pleasure to communicate with. He stayed on top of the requests and communicated well.
Forney, on Apr 03, 2024
Every step of the process, they were very accommodating and communicative. We received many updates and were kept in the loop of things.
Forney, on Mar 31, 2024
I disliked the quality of work on final touches for example base boards all around the house are rough on the top, making it difficult to clean dust. Kitchen cabinet trims may have been patched but not smoothed on the top coat. I liked the style of our home and Trophy Signature Homes style overall. It is the only style like it as far as we have shopped around while we were in the market. It definitely stands out. [name removed] has been attentive to our warranty needs and addressed those that he could in the best way possible. At one point he identified an issue with our garage door that we had not even noticed, so that was him making sure we were taken care of and happy. We really appreciated that among other things.