Top Homebuilder Ratings & Reviews

Trophy Signature Homes

Oak Creek 45

62 Homeowner Reviews Completed May 2023 - Mar 2024

Overall Satisfaction

4.5
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Construction Experience

4.7

Customer Care Experience

4.8

Home Readiness

4.6

Installation & Workmanship

4.6

Community Profile

Launched in early 2018, Trophy Signature Homes has rapidly expanded across Dallas and Fort Worth, Texas, and will soon be expanding into the Austin, Texas market.

As a subsidiary of Green Brick Partners, Trophy Signature Homes combines our local building expertise with the strong financial resources of a national, diversified homebuilding and land development company.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Forney, on Mar 22, 2024

My issues are resolved when I place a request.

4.8
Verified Homeowner
Forney, TX, on Mar 25, 2024

The process was very smooth, a little hiccup on the loan officer. Other than that was great!

5.0
Verified Homeowner
Forney, TX, on Feb 28, 2024

The build quality was great. The builder and agent were very helpful.

5.0
Verified Homeowner
Forney, on Mar 16, 2024

I got what I paid. Cheap houses, cheap material. My another house is nearly 50 years old. Remodel on 2011. In good condition over 10 years. Backyard area is lower than outside street. Feel like flood everyday House paint is cheap. Dirty, but can't clean with wash clothes. Paint comes off easily. Here, my wall crack started to crack at 3 months and crack several spot at 4 months. Contact warranty, they said it not urgent and asked to report at 6 months warranty.

4.0
Verified Homeowner
Forney, on Jan 27, 2024

Everything has been good

4.4
Verified Homeowner
Forney, TX, on Feb 19, 2024

Liked that the purchase experience wasn’t as stressful as other people told me. Everyone did their best to get things done and made the process easier for us.

5.0
Verified Homeowner
Forney, on Dec 12, 2023

[name removed] has been a great warranty/ customer care representative. He has always been very respectful, and responsive, and ensures that the warranty work gets done as soon as possible. Since I've purchased my home, if I have an issue, it is usually addressed promptly. What I don't like about the warranty service is that the sprinkler system is not included which I was not informed of prior to purchasing the home.

4.7
Verified Homeowner
Forney, TX, on Jan 11, 2024

Smooth process

5.0
Verified Homeowner
Forney, on Oct 24, 2023

So far it's been good

4.8
Verified Homeowner
Forney, TX, on Jan 10, 2024

I like everything from start to finish you guys worked with me and helped me trough my process and during closing [name removed] did an excellent job explaining everything to me thank you

4.9
Verified Homeowner
Forney, TX, on Dec 14, 2023

The house is absolutely stunning and I instantly fell in love with it. However, I am quite disappointed with certain aspects of my experience. Firstly, the oven that was promised in the contract was not provided, and it seems that it won't be given to me. Moreover, there are some issues with the shingles on the roof and other items that seem to be due to sloppy workmanship that i will have to address if the warranty will not. Unlike other builders who provide paint for touch-ups, Trophy came and took away what was left after I closed. Additionally, my garage door has damaged wood. While I understand the challenges with workers, it is crucial for the builder to prioritize customer satisfaction. Furthermore, I am facing difficulties in scheduling an appointment for the warranty inspection. Although I adore the appearance of my house, I cannot recommend Trophy to anyone. After purchasing the house, I read reviews and discovered that others have faced similar issues. This is truly disheartening as I was extremely excited about this house initially.

4.4
Verified Homeowner
Forney, TX, on Nov 06, 2023

Like- price was ok. Before I want to buy another one, but the seller doesn't give me discount said it is September discount. Oct, that house price decrease $13,500 and promotion up to $30,000. I offered to buy full price with $25,000 September promotion. Very disappointed. Dislike - cheap made. A lot of none working item. Alarm in the kitchen ring every time I cook. Window can't open. A tree dead. Not replace. Many spots is finished, but not neat. Dish washer pad keep falling Call warranty take a month to fix. Better fix by myself.

4.3
Verified Homeowner
Forney, TX, on Oct 30, 2023

The sales team is what we disliked. Too pushy

4.8
Verified Homeowner
Forney, TX, on Sep 26, 2023

I liked that the Construction Manager was detailed and corrected items we logged. He seemed to genuinely care that we were happy in our home.

4.8
Verified Homeowner
Forney, TX, on Sep 22, 2023

NA

5.0
Verified Homeowner
Forney, TX, on Sep 21, 2023

[name removed] was super helpful for both pre- and post - closing.

5.0
Verified Homeowner
Forney, TX, on Sep 15, 2023

Clear communication and easy process.

4.8
Verified Homeowner
Forney, TX, on Sep 13, 2023

Overall it’s a fine house. The builder did well. Only a few details are a miss. What I did not like at all had nothing to do with the builder but everything to do with the mortgage company.

4.5
Verified Homeowner
Forney, TX, on Jul 20, 2023

I liked the ability to have the walk-throughs, made sure I got to see if everything was good!

5.0
Verified Homeowner
Forney, TX, on Jul 19, 2023

[name removed] has been the greatest through this process. He has given me confidence and reassurance about my home and has been so accommodating with answering my questions and concerns. Please give him a raise.

4.7
Verified Homeowner
Forney, TX, on Jul 19, 2023

One of the things I liked most about my purchase experience was the friendly and helpful customer support I received from everyone involved. Throughout the entire process, everone were attentive and went above and beyond to assist me. I had access to detailed and accurate information about the products, which helped me make informed decisions. Overall, the exceptional customer support, detailed information, quick responses, and user-friendly process made this purchase experience stand out. I feel confident that I made the right choice and will certainly consider recommending to friends and family.

5.0
Verified Homeowner
Forney, TX, on Jul 15, 2023

The only thing I disliked was the lending process and the high fees I was quoted by the lenders. Now when it comes to the home itself, I love it though I wish some features will be included in the home but I know that’s how the floor plan is and cannot be changed. I will like to specially recognize [name removed] and [name removed] for their professionalism. I probably emailed [name removed] so many times asking so many questions even while abi was out of the country and he responded in a timely manner. [name removed] also was amazing from the first walk through to making sure most of the things I pointed out were taken care of. Even after I closed, he also fixed an issue, which I am sure he wasn’t obligated to but he did anyway.

5.0
Verified Homeowner
Forney, TX, on Jul 04, 2023

They don’t make anything complicated or confusing. Our sales manager ([name removed]) was outstanding. Overall this was a great purchase. We think that Trophy builds quality homes.

5.0
Verified Homeowner
Forney, TX, on Jul 03, 2023

The move-in process was easy. All the areas identified in the initial walk-through was addressed. I am very satisfied with the process

5.0
Verified Homeowner
Forney, TX, on Jul 03, 2023

Very much disliked the mortgage/lending experience with cornerstone. Builder was great and helpful. The salesman was alittle rude to my agent

3.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Forney, TX, on Mar 25, 2024

The process was very smooth, a little hiccup on the loan officer. Other than that was great!

5.0
Verified Homeowner
Forney, TX, on Feb 28, 2024

The build quality was great. The builder and agent were very helpful.

5.0
Verified Homeowner
Forney, TX, on Feb 19, 2024

Liked that the purchase experience wasn’t as stressful as other people told me. Everyone did their best to get things done and made the process easier for us.

5.0
Verified Homeowner
Forney, TX, on Jan 11, 2024

Smooth process

5.0
Verified Homeowner
Forney, TX, on Jan 10, 2024

I like everything from start to finish you guys worked with me and helped me trough my process and during closing [name removed] did an excellent job explaining everything to me thank you

4.9
Verified Homeowner
Forney, TX, on Dec 14, 2023

The house is absolutely stunning and I instantly fell in love with it. However, I am quite disappointed with certain aspects of my experience. Firstly, the oven that was promised in the contract was not provided, and it seems that it won't be given to me. Moreover, there are some issues with the shingles on the roof and other items that seem to be due to sloppy workmanship that i will have to address if the warranty will not. Unlike other builders who provide paint for touch-ups, Trophy came and took away what was left after I closed. Additionally, my garage door has damaged wood. While I understand the challenges with workers, it is crucial for the builder to prioritize customer satisfaction. Furthermore, I am facing difficulties in scheduling an appointment for the warranty inspection. Although I adore the appearance of my house, I cannot recommend Trophy to anyone. After purchasing the house, I read reviews and discovered that others have faced similar issues. This is truly disheartening as I was extremely excited about this house initially.

4.4
Verified Homeowner
Forney, TX, on Nov 06, 2023

Like- price was ok. Before I want to buy another one, but the seller doesn't give me discount said it is September discount. Oct, that house price decrease $13,500 and promotion up to $30,000. I offered to buy full price with $25,000 September promotion. Very disappointed. Dislike - cheap made. A lot of none working item. Alarm in the kitchen ring every time I cook. Window can't open. A tree dead. Not replace. Many spots is finished, but not neat. Dish washer pad keep falling Call warranty take a month to fix. Better fix by myself.

4.3
Verified Homeowner
Forney, TX, on Oct 30, 2023

The sales team is what we disliked. Too pushy

4.8
Verified Homeowner
Forney, TX, on Sep 26, 2023

I liked that the Construction Manager was detailed and corrected items we logged. He seemed to genuinely care that we were happy in our home.

4.8
Verified Homeowner
Forney, TX, on Sep 22, 2023

NA

5.0
Verified Homeowner
Forney, TX, on Sep 21, 2023

[name removed] was super helpful for both pre- and post - closing.

5.0
Verified Homeowner
Forney, TX, on Sep 15, 2023

Clear communication and easy process.

4.8
Verified Homeowner
Forney, TX, on Sep 13, 2023

Overall it’s a fine house. The builder did well. Only a few details are a miss. What I did not like at all had nothing to do with the builder but everything to do with the mortgage company.

4.5
Verified Homeowner
Forney, TX, on Jul 20, 2023

I liked the ability to have the walk-throughs, made sure I got to see if everything was good!

5.0
Verified Homeowner
Forney, TX, on Jul 19, 2023

[name removed] has been the greatest through this process. He has given me confidence and reassurance about my home and has been so accommodating with answering my questions and concerns. Please give him a raise.

4.7
Verified Homeowner
Forney, TX, on Jul 19, 2023

One of the things I liked most about my purchase experience was the friendly and helpful customer support I received from everyone involved. Throughout the entire process, everone were attentive and went above and beyond to assist me. I had access to detailed and accurate information about the products, which helped me make informed decisions. Overall, the exceptional customer support, detailed information, quick responses, and user-friendly process made this purchase experience stand out. I feel confident that I made the right choice and will certainly consider recommending to friends and family.

5.0
Verified Homeowner
Forney, TX, on Jul 15, 2023

The only thing I disliked was the lending process and the high fees I was quoted by the lenders. Now when it comes to the home itself, I love it though I wish some features will be included in the home but I know that’s how the floor plan is and cannot be changed. I will like to specially recognize [name removed] and [name removed] for their professionalism. I probably emailed [name removed] so many times asking so many questions even while abi was out of the country and he responded in a timely manner. [name removed] also was amazing from the first walk through to making sure most of the things I pointed out were taken care of. Even after I closed, he also fixed an issue, which I am sure he wasn’t obligated to but he did anyway.

5.0
Verified Homeowner
Forney, TX, on Jul 04, 2023

They don’t make anything complicated or confusing. Our sales manager ([name removed]) was outstanding. Overall this was a great purchase. We think that Trophy builds quality homes.

5.0
Verified Homeowner
Forney, TX, on Jul 03, 2023

The move-in process was easy. All the areas identified in the initial walk-through was addressed. I am very satisfied with the process

5.0
Verified Homeowner
Forney, TX, on Jul 03, 2023

Very much disliked the mortgage/lending experience with cornerstone. Builder was great and helpful. The salesman was alittle rude to my agent

3.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Forney, on Mar 22, 2024

My issues are resolved when I place a request.

4.8
Verified Homeowner
Forney, on Mar 16, 2024

I got what I paid. Cheap houses, cheap material. My another house is nearly 50 years old. Remodel on 2011. In good condition over 10 years. Backyard area is lower than outside street. Feel like flood everyday House paint is cheap. Dirty, but can't clean with wash clothes. Paint comes off easily. Here, my wall crack started to crack at 3 months and crack several spot at 4 months. Contact warranty, they said it not urgent and asked to report at 6 months warranty.

4.0
Verified Homeowner
Forney, on Jan 27, 2024

Everything has been good

4.4
Verified Homeowner
Forney, on Dec 12, 2023

[name removed] has been a great warranty/ customer care representative. He has always been very respectful, and responsive, and ensures that the warranty work gets done as soon as possible. Since I've purchased my home, if I have an issue, it is usually addressed promptly. What I don't like about the warranty service is that the sprinkler system is not included which I was not informed of prior to purchasing the home.

4.7
Verified Homeowner
Forney, on Oct 24, 2023

So far it's been good

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet