Homebuilder Ratings & Reviews

Trophy Signature Homes

Trophy Signature Homes - Dallas

3,087 Homeowner Reviews
Apr 2024 - Oct 2025

Trophy Signature Homes

Overall Satisfaction

4.4
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

Trophy Signature Homes logo
Launched in early 2018, Trophy Signature Homes has rapidly expanded across Dallas and Fort Worth, Texas, and will soon be expanding into the Austin, Texas market.

As a subsidiary of Green Brick Partners, Trophy Signature Homes combines our local building expertise with the strong financial resources of a national, diversified homebuilding and land development company.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Trophy Signature Homes - Dallas
Purchase Experience Testimonials from Real Homebuyers

FARMERSVILLE, TX, on Oct 03, 2025

Overall, I am grateful that the home has a good finish and is aesthetically pleasing. However, the process leading up to and following my move-in has raised several concerns, and the ongoing disruptions have made this milestone more stressful than it should have been. Sales & Closing Experience: From the beginning, I was transparent about a planned work trip, yet I felt pressured to close on 8/25/25. At the end of closing, the account wasn’t even funded, which meant I could not pick up my keys until Saturday, 8/30. Losing that week of practical in-home inspection time created a ripple effect that I am still dealing with. Additionally, [name removed] was responsive and diligent until I paid the deposit. Since then, I’ve realized this may have been a typical sales-agent persona. Even a simple acknowledgement of my emails would have shown excellent customer service and gone a long way. Workmanship & Scheduling: Although [name removed] is diligently working with his contractors, many of these issues should have been addressed prior to closing. Instead, they continue to delay my ability to truly settle in: Doorbell: This was mentioned during home orientation but was not fixed until after I moved in. The process required an electrician, drywall, and painting work, and took nearly a week to coordinate. Kitchen Cabinets: Cabinets 10–13 (right of the microwave) remain unresolved. The replacement attempt has been highly disruptive. I was not warned that spraying would fill the house with fumes, forcing my mother and I to step outside for an extended period. The newly installed cabinets do not match the existing ones, and I am still waiting on the contractor supervisor to inspect. Shelves & Closet Rods: None were sanded properly before closing. When the painter came back to sand the rods, no drop cloth was used, leaving dust and debris across closets, washer, and dryer. This same lack of care happened with the drywall vendor and the bathroom countertop vendor during their visits. Fortunately, my clothes and bathroom items were not yet unpacked, or the stress would have been far worse. Impact... Because most contract workers speak little English, I have had to constantly translate via Google, which disrupts my work schedule. On top of that, the combination of being rushed into closing without proper due diligence, losing my “practical” in-home inspection time, and dealing with careless workmanship has already cost me more in moving expenses (since I could not cancel scheduled deliveries). Summary... The overall look of the home is good, but the execution and coordination of fixes; particularly with all shelves/flat surfaces, kitchen cabinets, closet rods, and doorbell, reflect missed opportunities for quality and customer care. These could have been prevented with proper oversight before closing.

4.1
Verified Homeowner
Lavon, TX, on Oct 02, 2025

The quick responses and great customer service.

5.0
Verified Homeowner
Lavon, TX, on Oct 02, 2025

The process was very smooth. The walkthrough with [name removed] was very pleasant. He took the time to walk us through anything we didn’t know. As a first time buyer he made the experience comfortable and kept in touch after to ensure we had no ongoing issues. We love our place and this particular model is perfect for us.

5.0
Verified Homeowner
FARMERSVILLE, TX, on Sep 30, 2025

Having to wait and live in a hotel for 2 months in between selling our house and taking possession of this one (of course that's not the responsibility of anyone involved at Trophy).

5.0
Verified Homeowner
Lavon, TX, on Sep 30, 2025

[name removed] is amazing and very responsive and quick to resolve all issues that I had. He was very personable and easy to work with. I would recommend Trophy just because how amazing [name removed] and him were. [name removed] was very responsive and both are very knowledgeable in their fields!!! If yall keep them around I guarantee you will sell as many homes as you can build!

5.0
Verified Homeowner
Lavon, TX, on Sep 29, 2025

I appreciated [name removed]’s attention to detail and willingness to help, the buyer’s exceptional home orientation, and [name removed]’s supportive role throughout the process.

5.0
Verified Homeowner
Lavon, TX, on Sep 29, 2025

The whole Trophy team was amazing. Made me feel comfortable throughout the whole process. The builder [name removed] and [name removed] the manager answered and questions or concerns I had. And continued to be responsive quickly after I choose my home. Great experience!

5.0
Verified Homeowner
Seagoville, TX, on Sep 29, 2025

Our experience with Trophy has been great! [name removed] is the best and made sure all of our questions were answered! Definitely recommending you all to all of my family! Thank you!

5.0
Verified Homeowner
McKinney, TX, on Sep 29, 2025

Felt the experience was pretty good. everyone involved was helpful and provided all the info as needed.

4.9
Verified Homeowner
McKinney, TX, on Sep 29, 2025

I disliked small delays but then it’s process and no one can jolt it. So I am good.

5.0
Verified Homeowner
Lavon, TX, on Sep 29, 2025

It was easy to communicate with trophy representatives and the builder regarding any questions or concerns. [name removed] has been great with timely responding to questions about our house.

5.0
Verified Homeowner
Lavon, TX, on Sep 27, 2025

I liked that the process was smooth and fast. [name removed], the builder, went above and beyond by taking care of a few minor concerns and consistently checking in. Overall, it was a very good experience. Do you want me to make it a little longer and more detailed (to highlight both positives and possible improvements), or keep it short and simple like this?

4.4
Verified Homeowner
Forney, TX, on Sep 26, 2025

Everything was fine

4.8
Verified Homeowner
Princeton, TX, on Sep 26, 2025

Everything went smoothly. I had some stuff that needed to be addressed after our 30 days and thought someone would check in with us and found out that is something we needed to do so maybe better communication on the small things.

4.6
Verified Homeowner
Seagoville, TX, on Sep 25, 2025

I enjoy the time and attention [name removed] gave me and he was patient and very helpful. [name removed] was so kind and reassuring from the beginning to the end.

5.0
Verified Homeowner
Lavon, TX, on Sep 25, 2025

We love the builder [name removed]. He did a great job with fixing our breaker and was really nice and willing to fix any minor cosmetic issues. We like the community. It was easy to work with [name removed] also because she even handled things after hours.

4.9
Verified Homeowner
Forney, TX, on Sep 24, 2025

Everything was amazing and a smooth process

5.0
Verified Homeowner
Celina, TX, on Sep 24, 2025

Trophy signature home is so good and the experience is awesome from contract through move-in

5.0
Verified Homeowner
Lavon, TX, on Sep 23, 2025

One on one service we have received. We are able to contact the builder direct. It’s been a really fabulous experience.

5.0
Verified Homeowner
Princeton, TX, on Sep 22, 2025

[name removed] was very friendly and professional when we met her and very helpful with finding our forever home!

4.8
Verified Homeowner