Top Homebuilder Ratings & Reviews

Trophy Signature Homes

Ventana

109 Homeowner Reviews Completed Mar 2020 - Sep 2021

Overall Satisfaction

4.5
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Lender Experience

4.2

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

4.7

Installation & Workmanship

4.5

Community Profile

Stunning views and exceptional amenities make Ventana one of Fort Worth’s premier communities. Enjoy breathtaking views of Benbrook Lake and Downtown Fort Worth as you lounge by the pool or under the shady 2,500-square-foot pavilion. Meet the neighbors at community sponsored events and spend Saturday morning enjoying the parks and trails. Nearby Fort Worth offers plenty of entertainment options or you could just relax and enjoy the outdoors at 3,600-acre Benbrook Lake. Kids will love attending Fort Worth ISD schools.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Fort Worth, TX, on Aug 16, 2021

We love our home, but we didn’t love the inability to make simple changes in the construction process - I.e. hand railing, leaving the bathroom wall untextured.

4.9
Verified Homeowner
Ft. Worth, on Aug 30, 2021

I can’t get a repairman out to fix a few things. There isn’t a number for what I need fixing.

4.9
Verified Homeowner
Fort Worth, on Sep 06, 2021

[name removed] is very attentive to all needs regarding warranty services.

5.0
Verified Homeowner
Ft. Worth, on Jul 27, 2021

Our master bathroom shower doesn't drain correctly. Everything else was great.

4.4
Verified Homeowner
Fort Worth, on Jul 28, 2021

Only problem I’ve been having is that my ceiling fans turn on by themselves including the lights, Doesn’t function properly. Our Ac unit sometime takes like 2-3 hours to kick on and cool down our house even though we set it on cool for a low temperature. Shouldn’t take that long for a new home.

3.8
Verified Homeowner
Fort Worth, TX, on Aug 11, 2021

Everything was very smooth. The sales rep, [name removed] was very good. The builder rep, [name removed] was extremely helpful and always responded immediately to any questions.

5.0
Verified Homeowner
Ft. Worth, on Apr 27, 2021

We love our home. It is beautiful and has stayed comfy

5.0
Verified Homeowner
Ft. Worth, on May 16, 2021

Warranty department was prompt to resolve my work order.

5.0
Verified Homeowner
Fort Worth, TX, on Jul 31, 2021

From contract to move-in I was happy about everything. There was nothing I was dissatisfied about.

5.0
Verified Homeowner
Ft. Worth, on Apr 01, 2021

As time goes on I am noticing spots with missing paint, no texture and lots of cracking in caulked areas. Just seems like this portion of the home building was not done with attention to detail.

4.3
Verified Homeowner
Ft. Worth, on Mar 31, 2021

Quick response although there are a couple outstanding items that still need to be completed. Also there is still an issue with an extremely sharp edge on the bottom of our stove. I was told I had to contact the manufacturer but cannot reach them although I have tried many times. One time I stayed on hold over one hour and no one ever answered.

4.4
Verified Homeowner
Ft. Worth, TX, on Jun 28, 2021

We liked that we were updated on the progress of the home construction process throughout and that it was made very clear to us all of the features of the home. There was never a time where we felt like we were caught off guard or were not going to receive the home that we expected. [name removed] and [name removed] at [name removed] are a bit rough around the edges and came off as a bit rude which almost made us walk away from purchasing the home. We are glad that we ended up going with Trophy, but they could use a bit of training in customer service.

4.5
Verified Homeowner
Ft. Worth, on Mar 09, 2021

Home and features are great. Lawn and soil very rocky and could have been given a bit more care

4.9
Verified Homeowner
Ft. Worth, on Mar 10, 2021

It has been excellent. The timeliness has been quick and straightforward.

5.0
Verified Homeowner
Fort Worth, TX, on Mar 29, 2021

I liked how simple the process was. Our questions were answered, and we're satisfied with our home. [name removed], [name removed] and [name removed] have been a dream to work with! We were slightly unsatisfied with our lending experience. Questions were hard to get answered, and our closing day was chaos.

4.5
Verified Homeowner
Ft. Worth, on Feb 24, 2021

I have enjoyed our new home very much. I am compiling a list of things that I will need to turn into the warranty department... cracks that have appeared at places in the walls (does not speak to the best quality of work), doors that won't close correctly, drafty windows, and a continuous problem with my master toilet (that I've already put in warranty requests for multiple times), but the requests are always handled quickly and everyone I've dealt with during those processes has been very friendly.

4.0
Verified Homeowner
Ft. Worth, TX, on Jan 19, 2021

The first experience was great. [name removed] was very knowledgeable and very helpful in the whole process. [name removed] show us a couple of houses and the different designs that trophy homes offers. The paperwork was easy to understand and very well explained. Our bad experience came during the building process. our expectations were not met, there was a door placed incorrectly, this caused for the wall to be torn down and rebuilt showing present distortion to the wall. It sort of feel as if their main priority was to rush through the build and finish as quick as possible instead of a quality built. The builder was very unprofessional during our walk trough constantly making negative comments towards the floor plan and being very pushy to let imperfections go. During our request for the door to be moved to the correct place a comment was made by trophy team that their homes are not factory made and that if we were not happy we could just cancel our contract. This made us feel as if our business was not important to them since they could just resale the home due to the boom in the house market. The door was finally moved and we did not hear any more negative comments from trophy team after that.

4.2
Verified Homeowner
Ft. Worth, on Mar 10, 2021

So prompt and friendly!

5.0
Verified Homeowner
Ft. Worth, on Oct 23, 2020

Generally speaking, the experience has been good. The Trophy home built next to me (after I moved in) cause a significant amount of building debris on my side of the fence/ yard while they were building. I have asked (now) 4 times for that to be cleaned up.

4.7
Verified Homeowner
Ft. Worth, on Jan 09, 2021

I have yet to receive my tax proration refund

4.3
Verified Homeowner
Ft. Worth, TX, on Dec 19, 2020

Like: [name removed] was wonderful guiding us through the entire process. He was exceptional at answering all of our questions and listening to our concerns.

4.2
Verified Homeowner
Ft. Worth, on Nov 27, 2020

Everything is fantastic. They have exceeded our expectations.

5.0
Verified Homeowner
Ft. Worth, TX, on Dec 19, 2020

[name removed] and [name removed] were awesome to work with!!! We love our new home!! Thank you !!!!!!

5.0
Verified Homeowner
Ft. Worth, on Oct 29, 2020

Open area near the home was a dirt/rock dumping ground until recently. This was a little off putting but it has since been leveled.

5.0
Verified Homeowner
Ft. Worth, TX, on Dec 17, 2020

[name removed] and [name removed] are awesome!

4.9
Verified Homeowner
Ft. Worth, on May 15, 2020

For the most part, Warranty services and Customer Service have been very responsive.

4.8
Verified Homeowner
Ft. Worth, TX, on Dec 17, 2020

In the sides the water is stagnating and the trees are completely dried up and dead right from the day I moved in. Those are the only two that I dislike.. There are a ton of things that I like, the build quality is very good and the layout of my plan is wonderful.

4.8
Verified Homeowner
Ft. Worth, TX, on Dec 14, 2020

The process was very seamless. Wish we could’ve customized a few more things but the finish outs were great.

4.3
Verified Homeowner
Ft. Worth, TX, on Nov 10, 2020

The only thing we really disliked was the lender process. We found GreenBrick to be pretty unresponsive and the customer service provided was not what we expected

4.1
Verified Homeowner
Ft. Worth, TX, on Nov 09, 2020

We didn't get much if any say in the decisions of picking out landscaping or finishes. BUT we did purchase the home after it was being built

4.9
Verified Homeowner
Ft. Worth, TX, on Nov 04, 2020

I disliked that my brick is a complete different color than what I was told it was going to be. Other than that I had a very good experience with Trophy Homes.

4.3
Verified Homeowner
Ft. Worth, TX, on Oct 29, 2020

The purchase experience was fine.

4.6
Verified Homeowner
Ft. Worth, TX, on Aug 05, 2020

I loved the staff. They have a passion for what they do

5.0
Verified Homeowner
Ft. Worth, TX, on Jul 29, 2020

Process was handled adequately from start to finish. [name removed], who works in the Fort Worth sales office, was so great and I loved working with her. The quality of the home seems a little subpar for the price, but overall I am satisfied.

4.1
Verified Homeowner
Ft. Worth, TX, on Jul 14, 2020

Night kitchen area

3.6
Verified Homeowner
Ft. Worth, TX, on Jun 29, 2020

Warranty items that shouldn’t have ever been an issue, but were overlooked during the build.

4.9
Verified Homeowner
Ft. Worth, TX, on Jun 27, 2020

Nothing

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Fort Worth, TX, on Aug 16, 2021

We love our home, but we didn’t love the inability to make simple changes in the construction process - I.e. hand railing, leaving the bathroom wall untextured.

4.9
Verified Homeowner
Fort Worth, TX, on Aug 11, 2021

Everything was very smooth. The sales rep, [name removed] was very good. The builder rep, [name removed] was extremely helpful and always responded immediately to any questions.

5.0
Verified Homeowner
Fort Worth, TX, on Jul 31, 2021

From contract to move-in I was happy about everything. There was nothing I was dissatisfied about.

5.0
Verified Homeowner
Ft. Worth, TX, on Jun 28, 2021

We liked that we were updated on the progress of the home construction process throughout and that it was made very clear to us all of the features of the home. There was never a time where we felt like we were caught off guard or were not going to receive the home that we expected. [name removed] and [name removed] at [name removed] are a bit rough around the edges and came off as a bit rude which almost made us walk away from purchasing the home. We are glad that we ended up going with Trophy, but they could use a bit of training in customer service.

4.5
Verified Homeowner
Fort Worth, TX, on Mar 29, 2021

I liked how simple the process was. Our questions were answered, and we're satisfied with our home. [name removed], [name removed] and [name removed] have been a dream to work with! We were slightly unsatisfied with our lending experience. Questions were hard to get answered, and our closing day was chaos.

4.5
Verified Homeowner
Ft. Worth, TX, on Jan 19, 2021

The first experience was great. [name removed] was very knowledgeable and very helpful in the whole process. [name removed] show us a couple of houses and the different designs that trophy homes offers. The paperwork was easy to understand and very well explained. Our bad experience came during the building process. our expectations were not met, there was a door placed incorrectly, this caused for the wall to be torn down and rebuilt showing present distortion to the wall. It sort of feel as if their main priority was to rush through the build and finish as quick as possible instead of a quality built. The builder was very unprofessional during our walk trough constantly making negative comments towards the floor plan and being very pushy to let imperfections go. During our request for the door to be moved to the correct place a comment was made by trophy team that their homes are not factory made and that if we were not happy we could just cancel our contract. This made us feel as if our business was not important to them since they could just resale the home due to the boom in the house market. The door was finally moved and we did not hear any more negative comments from trophy team after that.

4.2
Verified Homeowner
Ft. Worth, TX, on Dec 19, 2020

Like: [name removed] was wonderful guiding us through the entire process. He was exceptional at answering all of our questions and listening to our concerns.

4.2
Verified Homeowner
Ft. Worth, TX, on Dec 19, 2020

[name removed] and [name removed] were awesome to work with!!! We love our new home!! Thank you !!!!!!

5.0
Verified Homeowner
Ft. Worth, TX, on Dec 17, 2020

[name removed] and [name removed] are awesome!

4.9
Verified Homeowner
Ft. Worth, TX, on Dec 17, 2020

In the sides the water is stagnating and the trees are completely dried up and dead right from the day I moved in. Those are the only two that I dislike.. There are a ton of things that I like, the build quality is very good and the layout of my plan is wonderful.

4.8
Verified Homeowner
Ft. Worth, TX, on Dec 14, 2020

The process was very seamless. Wish we could’ve customized a few more things but the finish outs were great.

4.3
Verified Homeowner
Ft. Worth, TX, on Nov 10, 2020

The only thing we really disliked was the lender process. We found GreenBrick to be pretty unresponsive and the customer service provided was not what we expected

4.1
Verified Homeowner
Ft. Worth, TX, on Nov 09, 2020

We didn't get much if any say in the decisions of picking out landscaping or finishes. BUT we did purchase the home after it was being built

4.9
Verified Homeowner
Ft. Worth, TX, on Nov 04, 2020

I disliked that my brick is a complete different color than what I was told it was going to be. Other than that I had a very good experience with Trophy Homes.

4.3
Verified Homeowner
Ft. Worth, TX, on Oct 29, 2020

The purchase experience was fine.

4.6
Verified Homeowner
Ft. Worth, TX, on Aug 05, 2020

I loved the staff. They have a passion for what they do

5.0
Verified Homeowner
Ft. Worth, TX, on Jul 29, 2020

Process was handled adequately from start to finish. [name removed], who works in the Fort Worth sales office, was so great and I loved working with her. The quality of the home seems a little subpar for the price, but overall I am satisfied.

4.1
Verified Homeowner
Ft. Worth, TX, on Jul 14, 2020

Night kitchen area

3.6
Verified Homeowner
Ft. Worth, TX, on Jun 29, 2020

Warranty items that shouldn’t have ever been an issue, but were overlooked during the build.

4.9
Verified Homeowner
Ft. Worth, TX, on Jun 27, 2020

Nothing

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Fort Worth, on Sep 06, 2021

[name removed] is very attentive to all needs regarding warranty services.

5.0
Verified Homeowner
Fort Worth, on Jul 28, 2021

Only problem I’ve been having is that my ceiling fans turn on by themselves including the lights, Doesn’t function properly. Our Ac unit sometime takes like 2-3 hours to kick on and cool down our house even though we set it on cool for a low temperature. Shouldn’t take that long for a new home.

3.8
Verified Homeowner
Ft. Worth, on May 16, 2021

Warranty department was prompt to resolve my work order.

5.0
Verified Homeowner
Ft. Worth, on Mar 31, 2021

Quick response although there are a couple outstanding items that still need to be completed. Also there is still an issue with an extremely sharp edge on the bottom of our stove. I was told I had to contact the manufacturer but cannot reach them although I have tried many times. One time I stayed on hold over one hour and no one ever answered.

4.4
Verified Homeowner
Ft. Worth, on Mar 10, 2021

It has been excellent. The timeliness has been quick and straightforward.

5.0
Verified Homeowner
Ft. Worth, on Mar 10, 2021

So prompt and friendly!

5.0
Verified Homeowner
Ft. Worth, on Jan 09, 2021

I have yet to receive my tax proration refund

4.3
Verified Homeowner
Ft. Worth, on Nov 27, 2020

Everything is fantastic. They have exceeded our expectations.

5.0
Verified Homeowner
Ft. Worth, on Oct 29, 2020

Open area near the home was a dirt/rock dumping ground until recently. This was a little off putting but it has since been leveled.

5.0
Verified Homeowner
Ft. Worth, on May 15, 2020

For the most part, Warranty services and Customer Service have been very responsive.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Ft. Worth, on Aug 30, 2021

I can’t get a repairman out to fix a few things. There isn’t a number for what I need fixing.

4.9
Verified Homeowner
Ft. Worth, on Jul 27, 2021

Our master bathroom shower doesn't drain correctly. Everything else was great.

4.4
Verified Homeowner
Ft. Worth, on Apr 27, 2021

We love our home. It is beautiful and has stayed comfy

5.0
Verified Homeowner
Ft. Worth, on Apr 01, 2021

As time goes on I am noticing spots with missing paint, no texture and lots of cracking in caulked areas. Just seems like this portion of the home building was not done with attention to detail.

4.3
Verified Homeowner
Ft. Worth, on Mar 09, 2021

Home and features are great. Lawn and soil very rocky and could have been given a bit more care

4.9
Verified Homeowner
Ft. Worth, on Feb 24, 2021

I have enjoyed our new home very much. I am compiling a list of things that I will need to turn into the warranty department... cracks that have appeared at places in the walls (does not speak to the best quality of work), doors that won't close correctly, drafty windows, and a continuous problem with my master toilet (that I've already put in warranty requests for multiple times), but the requests are always handled quickly and everyone I've dealt with during those processes has been very friendly.

4.0
Verified Homeowner
Ft. Worth, on Oct 23, 2020

Generally speaking, the experience has been good. The Trophy home built next to me (after I moved in) cause a significant amount of building debris on my side of the fence/ yard while they were building. I have asked (now) 4 times for that to be cleaned up.

4.7
Verified Homeowner