Overall Satisfaction
Community Profile
Stunning
views and exceptional amenities make Ventana one of Fort Worth’s premier
communities. Enjoy breathtaking views of Benbrook Lake and Downtown Fort
Worth as you lounge by the pool or under the shady 2,500-square-foot
pavilion. Meet the neighbors at community sponsored events and spend Saturday
morning enjoying the parks and trails. Nearby Fort Worth offers plenty of
entertainment options or you could just relax and enjoy the outdoors at
3,600-acre Benbrook Lake. Kids will love attending Fort Worth ISD schools.   |
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Fort Worth, on Apr 30, 2022
Easy to work with. Honored the contract even when prices were increasing significantly.
Fort Worth, TX, on May 31, 2022
[name removed], the builder was great and has helped with all our maintenance needs.
Fort Worth, on Jun 09, 2022
Very responsive. Good customer service. Kudos. Quality of home is sub par
Ft. Worth, on Apr 19, 2022
I liked the quality of the insulation and the appliances; the home is definitely energy-efficient. Past warranty requests have been satisfactorily dealt with, but during the one year inspection today there were some things that the inspector noted that should not occur with such a new home such as nail popping in the ceilings causing paint to fall off, unlevel foundation in parts of the house, and moisture in the walls. I will be submitting a request today to have those taken care of.
Fort Worth, TX, on May 29, 2022
The home is nice. It meets all of our needs. The upgraded appliances are nice. My main disappointments are with the furnishings. Most of the cabinet doors are loose and the screw holes have been stripped out. A few doors are cracked. The contractor used to install the sprinklers and sod did a very poor job. Irrigation lines are sticking out above the sod in multiple places. There are hundreds of stones that the sod was laid on top off. This cause high spots the are trip hazards and are not suitable for the sod to take to and just dies. The drainage could definitely use some work. Water collects and pools up for days. The 2nd floor bonus room floor is sagging. There is a noticeable decline in the floor. The floor in the 2nd floor bedroom above the garage does not feel firm. You can shake the whole room if you bounce in the middle of the room. Overall, we are happy with our purchase. We just wish a little more attention to detail was taken. Hopefully the flooring will be fixed soon.
Fort Worth, on Jun 01, 2022
Slow & insincere, unless you’re going to [name removed]. The guy that was in charge of overseeing the build of our home is incompetent, in our opinion. The craftsmanship on the home is terrible, and everything is crooked. They would’ve left several more things incomplete, if we had turned a blind eye, than they did. Literally, everything has noticeable imperfections. We are incredibly disappointed in the overall product that we received at closing 6 months ago. We are still hopeful that the warranty guys uphold their end & get some of our issues resolved. Until they do, I cannot fill this out any differently.
Fort Worth, on Apr 19, 2022
No negative experiences. I like the quick responses I get whenever I call about something.
Fort Worth, on May 11, 2022
The builder trying to hide things that needed to be fixed in the house. The lack of urgency when it come to issues like the windows were not installed properly, there was a boot missing from the ceiling that let water into our attic. Why would they delay? I mean that’s asking for water damage. [name removed] to mention, the contractor we walked around with was so rude.
Fort Worth, TX, on May 17, 2022
Everything went very smoothly! I was initially worried by having to use a captive lender (in order to maximize the incentives), but was blown away by the care, responsiveness and speed used by the lender! [name removed] & [name removed] were amazing!! But that is really true of the entire team I worked with.
Fort Worth, TX, on May 01, 2022
Great customer service from sales representatives
Ft. Worth, on Oct 12, 2021
Loved the total experience with the sales staff! Love our place and the work! No dislike! Thank you!
Fort Worth, on Dec 04, 2021
All warranty work has been attended to and completed quickly and easily
Ft. Worth, on Aug 30, 2021
I can’t get a repairman out to fix a few things. There isn’t a number for what I need fixing.
Fort Worth, on Sep 06, 2021
[name removed] is very attentive to all needs regarding warranty services.
Fort Worth, TX, on Apr 02, 2022
The timing was delayed, so we had to live in a hotel w/ our teenage son and three dogs for two weeks; that was challenging. I had Alamo [name removed] Company (we've used them for years) on [name removed] in Fort Worth, who offered to facilitate the closing paperwork at her office for FREE. [name removed] [name removed] [name removed] refused to transfer the paperwork, so we had to drive all the way to Dallas, which pushed back our move-in by one day. It would have been so much easier on all of us not to lose that Monday. I had to take off work on Wednesday, too, just to unpack. [name removed] was not the best communicator with our loan officer. [name removed]'s office sent lots of documents to them to ensure funding would be quick, but they didn't read/respond to the emails. We didn't get out of there for over an hour, and I had the Spectrum technician coming at 1pm after closing. The short of it is that it was more stressful, and it didn't need to be. We had our final walk-thru Feb 25, and there was a hole in the front bathroom tub that was not there on Monday for our orientation. I also found a crack in one of our Master shower subway tiles beneath the seat, some chips in our engineered wood flooring before moving in, paint drips, a few small holes around outlet fixtures, etc. It's a new home; we've never owned a new home before. I know that we were rushed because our house sold so quickly, but it would have been nice to have everything finished before moving in. We love the community here; [name removed], [name removed], and [name removed] are very nice. The HOA ladies seem lovely. It would be nice if the construction trucks wouldn't park in the middle of the street, so residents could easily leave for work/school in the am as well. :)
Ft. Worth, on Jul 27, 2021
Our master bathroom shower doesn't drain correctly. Everything else was great.
Fort Worth, on Jul 28, 2021
Only problem I’ve been having is that my ceiling fans turn on by themselves including the lights, Doesn’t function properly. Our Ac unit sometime takes like 2-3 hours to kick on and cool down our house even though we set it on cool for a low temperature. Shouldn’t take that long for a new home.
Fort Worth, TX, on Mar 29, 2022
The process was very simple. I would prefer to be able to communicate to the builder much earlier on so we could have preempted required corrections. [name removed] was great at getting the repairs and/or corrections made, but seemed the process didn’t allow for this earlier on.
Ft. Worth, on Apr 27, 2021
We love our home. It is beautiful and has stayed comfy
Ft. Worth, on May 16, 2021
Warranty department was prompt to resolve my work order.
Fort Worth, TX, on Mar 28, 2022
Salespersons were very knowledgeable about the product and attentive to our questions and needs.
Ft. Worth, on Apr 01, 2021
As time goes on I am noticing spots with missing paint, no texture and lots of cracking in caulked areas. Just seems like this portion of the home building was not done with attention to detail.
Ft. Worth, on Mar 31, 2021
Quick response although there are a couple outstanding items that still need to be completed. Also there is still an issue with an extremely sharp edge on the bottom of our stove. I was told I had to contact the manufacturer but cannot reach them although I have tried many times. One time I stayed on hold over one hour and no one ever answered.
Fort Worth, TX, on Mar 09, 2022
Several obvious defects throughout the home were brought to the attention of the sales rep and the builder. A portion have been resolved but several are still not fixed after a month and others were seemingly brushed off. Most notably, the deformations with the kitchen island wall/baseboard, the office wall/baseboard, and the pantry door hitting the countertop when opened. When addressing the eyesore regarding the kitchen island, I was told I had no choice but to accept it. Had the contract not already been signed, that statement alone would have been more than enough for me to take my business elsewhere.
Ft. Worth, on Mar 09, 2021
Home and features are great. Lawn and soil very rocky and could have been given a bit more care
Ft. Worth, on Mar 10, 2021
It has been excellent. The timeliness has been quick and straightforward.
Ft. Worth, on Feb 24, 2021
I have enjoyed our new home very much. I am compiling a list of things that I will need to turn into the warranty department... cracks that have appeared at places in the walls (does not speak to the best quality of work), doors that won't close correctly, drafty windows, and a continuous problem with my master toilet (that I've already put in warranty requests for multiple times), but the requests are always handled quickly and everyone I've dealt with during those processes has been very friendly.
Fort Worth, TX, on Jan 02, 2022
The builder, [name removed], was very informative and helpful.
Ft. Worth, on Oct 23, 2020
Generally speaking, the experience has been good. The Trophy home built next to me (after I moved in) cause a significant amount of building debris on my side of the fence/ yard while they were building. I have asked (now) 4 times for that to be cleaned up.
Fort Worth, TX, on Dec 31, 2021
rush to close when house was not completely ready
Ft. Worth, on Nov 27, 2020
Everything is fantastic. They have exceeded our expectations.
Fort Worth, TX, on Nov 23, 2021
Felt like a sheep being herded and rushed into an unfinished home which later had many problems that are actually still in the process of being taken care of and its 4 months since move in. I wouldn't wish this process for anyone, and I am not the type of person to whine and complain since I manage sales myself and I know how difficult it can be with 3rd parties and whatnot, but hopefully someone reads this and gives an inkling of a damn bc every neighbor I've talked to shared a similar experience.
Ft. Worth, on Oct 29, 2020
Open area near the home was a dirt/rock dumping ground until recently. This was a little off putting but it has since been leveled.
Fort Worth, TX, on Nov 04, 2021
The responsiveness of [name removed], the Project Manager assigned to our home was extraordinary. His responsiveness and professionalism exceeded our expectation. He is a excellent representative for Trophy and made our stressful move and transition so much easier.
Ft. Worth, on May 15, 2020
For the most part, Warranty services and Customer Service have been very responsive.
Fort Worth, TX, on Nov 02, 2021
The purchase experience itself (the process of buying the home) was pleasant. Everyone was helpful. We had a problem, however, with the shower window in the master bedroom that we identified over a month before closing. This problem was not full addressed before closing (the builder thought it was the tiling, but it was actually the window that was crooked). Now that we know it is the window, the builder is trying to correct the problem. It's been somewhat frustrating in that aspect because we still cannot use our shower. The builder, however, has been very responsive to our other needs.
Fort Worth, TX, on Oct 16, 2021
Unfortunately the closing date was moved around a couple of times which was inconvenient, but overall I enjoyed my purchase experience.
Fort Worth, TX, on Aug 16, 2021
We love our home, but we didn’t love the inability to make simple changes in the construction process - I.e. hand railing, leaving the bathroom wall untextured.
Fort Worth, TX, on Aug 11, 2021
Everything was very smooth. The sales rep, [name removed] was very good. The builder rep, [name removed] was extremely helpful and always responded immediately to any questions.
Fort Worth, TX, on Jul 31, 2021
From contract to move-in I was happy about everything. There was nothing I was dissatisfied about.
Ft. Worth, TX, on Jun 28, 2021
We liked that we were updated on the progress of the home construction process throughout and that it was made very clear to us all of the features of the home. There was never a time where we felt like we were caught off guard or were not going to receive the home that we expected. [name removed] and [name removed] at [name removed] are a bit rough around the edges and came off as a bit rude which almost made us walk away from purchasing the home. We are glad that we ended up going with Trophy, but they could use a bit of training in customer service.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Fort Worth, TX, on May 31, 2022
[name removed], the builder was great and has helped with all our maintenance needs.
Fort Worth, TX, on May 29, 2022
The home is nice. It meets all of our needs. The upgraded appliances are nice. My main disappointments are with the furnishings. Most of the cabinet doors are loose and the screw holes have been stripped out. A few doors are cracked. The contractor used to install the sprinklers and sod did a very poor job. Irrigation lines are sticking out above the sod in multiple places. There are hundreds of stones that the sod was laid on top off. This cause high spots the are trip hazards and are not suitable for the sod to take to and just dies. The drainage could definitely use some work. Water collects and pools up for days. The 2nd floor bonus room floor is sagging. There is a noticeable decline in the floor. The floor in the 2nd floor bedroom above the garage does not feel firm. You can shake the whole room if you bounce in the middle of the room. Overall, we are happy with our purchase. We just wish a little more attention to detail was taken. Hopefully the flooring will be fixed soon.
Fort Worth, TX, on May 17, 2022
Everything went very smoothly! I was initially worried by having to use a captive lender (in order to maximize the incentives), but was blown away by the care, responsiveness and speed used by the lender! [name removed] & [name removed] were amazing!! But that is really true of the entire team I worked with.
Fort Worth, TX, on May 01, 2022
Great customer service from sales representatives
Fort Worth, TX, on Apr 02, 2022
The timing was delayed, so we had to live in a hotel w/ our teenage son and three dogs for two weeks; that was challenging. I had Alamo [name removed] Company (we've used them for years) on [name removed] in Fort Worth, who offered to facilitate the closing paperwork at her office for FREE. [name removed] [name removed] [name removed] refused to transfer the paperwork, so we had to drive all the way to Dallas, which pushed back our move-in by one day. It would have been so much easier on all of us not to lose that Monday. I had to take off work on Wednesday, too, just to unpack. [name removed] was not the best communicator with our loan officer. [name removed]'s office sent lots of documents to them to ensure funding would be quick, but they didn't read/respond to the emails. We didn't get out of there for over an hour, and I had the Spectrum technician coming at 1pm after closing. The short of it is that it was more stressful, and it didn't need to be. We had our final walk-thru Feb 25, and there was a hole in the front bathroom tub that was not there on Monday for our orientation. I also found a crack in one of our Master shower subway tiles beneath the seat, some chips in our engineered wood flooring before moving in, paint drips, a few small holes around outlet fixtures, etc. It's a new home; we've never owned a new home before. I know that we were rushed because our house sold so quickly, but it would have been nice to have everything finished before moving in. We love the community here; [name removed], [name removed], and [name removed] are very nice. The HOA ladies seem lovely. It would be nice if the construction trucks wouldn't park in the middle of the street, so residents could easily leave for work/school in the am as well. :)
Fort Worth, TX, on Mar 29, 2022
The process was very simple. I would prefer to be able to communicate to the builder much earlier on so we could have preempted required corrections. [name removed] was great at getting the repairs and/or corrections made, but seemed the process didn’t allow for this earlier on.
Fort Worth, TX, on Mar 28, 2022
Salespersons were very knowledgeable about the product and attentive to our questions and needs.
Fort Worth, TX, on Mar 09, 2022
Several obvious defects throughout the home were brought to the attention of the sales rep and the builder. A portion have been resolved but several are still not fixed after a month and others were seemingly brushed off. Most notably, the deformations with the kitchen island wall/baseboard, the office wall/baseboard, and the pantry door hitting the countertop when opened. When addressing the eyesore regarding the kitchen island, I was told I had no choice but to accept it. Had the contract not already been signed, that statement alone would have been more than enough for me to take my business elsewhere.
Fort Worth, TX, on Jan 02, 2022
The builder, [name removed], was very informative and helpful.
Fort Worth, TX, on Dec 31, 2021
rush to close when house was not completely ready
Fort Worth, TX, on Nov 23, 2021
Felt like a sheep being herded and rushed into an unfinished home which later had many problems that are actually still in the process of being taken care of and its 4 months since move in. I wouldn't wish this process for anyone, and I am not the type of person to whine and complain since I manage sales myself and I know how difficult it can be with 3rd parties and whatnot, but hopefully someone reads this and gives an inkling of a damn bc every neighbor I've talked to shared a similar experience.
Fort Worth, TX, on Nov 04, 2021
The responsiveness of [name removed], the Project Manager assigned to our home was extraordinary. His responsiveness and professionalism exceeded our expectation. He is a excellent representative for Trophy and made our stressful move and transition so much easier.
Fort Worth, TX, on Nov 02, 2021
The purchase experience itself (the process of buying the home) was pleasant. Everyone was helpful. We had a problem, however, with the shower window in the master bedroom that we identified over a month before closing. This problem was not full addressed before closing (the builder thought it was the tiling, but it was actually the window that was crooked). Now that we know it is the window, the builder is trying to correct the problem. It's been somewhat frustrating in that aspect because we still cannot use our shower. The builder, however, has been very responsive to our other needs.
Fort Worth, TX, on Oct 16, 2021
Unfortunately the closing date was moved around a couple of times which was inconvenient, but overall I enjoyed my purchase experience.
Fort Worth, TX, on Aug 16, 2021
We love our home, but we didn’t love the inability to make simple changes in the construction process - I.e. hand railing, leaving the bathroom wall untextured.
Fort Worth, TX, on Aug 11, 2021
Everything was very smooth. The sales rep, [name removed] was very good. The builder rep, [name removed] was extremely helpful and always responded immediately to any questions.
Fort Worth, TX, on Jul 31, 2021
From contract to move-in I was happy about everything. There was nothing I was dissatisfied about.
Ft. Worth, TX, on Jun 28, 2021
We liked that we were updated on the progress of the home construction process throughout and that it was made very clear to us all of the features of the home. There was never a time where we felt like we were caught off guard or were not going to receive the home that we expected. [name removed] and [name removed] at [name removed] are a bit rough around the edges and came off as a bit rude which almost made us walk away from purchasing the home. We are glad that we ended up going with Trophy, but they could use a bit of training in customer service.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Fort Worth, on Jun 09, 2022
Very responsive. Good customer service. Kudos. Quality of home is sub par
Fort Worth, on Jun 01, 2022
Slow & insincere, unless you’re going to [name removed]. The guy that was in charge of overseeing the build of our home is incompetent, in our opinion. The craftsmanship on the home is terrible, and everything is crooked. They would’ve left several more things incomplete, if we had turned a blind eye, than they did. Literally, everything has noticeable imperfections. We are incredibly disappointed in the overall product that we received at closing 6 months ago. We are still hopeful that the warranty guys uphold their end & get some of our issues resolved. Until they do, I cannot fill this out any differently.
Fort Worth, on May 11, 2022
The builder trying to hide things that needed to be fixed in the house. The lack of urgency when it come to issues like the windows were not installed properly, there was a boot missing from the ceiling that let water into our attic. Why would they delay? I mean that’s asking for water damage. [name removed] to mention, the contractor we walked around with was so rude.
Fort Worth, on Dec 04, 2021
All warranty work has been attended to and completed quickly and easily
Fort Worth, on Sep 06, 2021
[name removed] is very attentive to all needs regarding warranty services.
Fort Worth, on Jul 28, 2021
Only problem I’ve been having is that my ceiling fans turn on by themselves including the lights, Doesn’t function properly. Our Ac unit sometime takes like 2-3 hours to kick on and cool down our house even though we set it on cool for a low temperature. Shouldn’t take that long for a new home.
Ft. Worth, on May 16, 2021
Warranty department was prompt to resolve my work order.
Ft. Worth, on Mar 31, 2021
Quick response although there are a couple outstanding items that still need to be completed. Also there is still an issue with an extremely sharp edge on the bottom of our stove. I was told I had to contact the manufacturer but cannot reach them although I have tried many times. One time I stayed on hold over one hour and no one ever answered.
Ft. Worth, on Mar 10, 2021
It has been excellent. The timeliness has been quick and straightforward.
Ft. Worth, on Nov 27, 2020
Everything is fantastic. They have exceeded our expectations.
Ft. Worth, on Oct 29, 2020
Open area near the home was a dirt/rock dumping ground until recently. This was a little off putting but it has since been leveled.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Fort Worth, on Apr 30, 2022
Easy to work with. Honored the contract even when prices were increasing significantly.
Ft. Worth, on Apr 19, 2022
I liked the quality of the insulation and the appliances; the home is definitely energy-efficient. Past warranty requests have been satisfactorily dealt with, but during the one year inspection today there were some things that the inspector noted that should not occur with such a new home such as nail popping in the ceilings causing paint to fall off, unlevel foundation in parts of the house, and moisture in the walls. I will be submitting a request today to have those taken care of.
Fort Worth, on Apr 19, 2022
No negative experiences. I like the quick responses I get whenever I call about something.
Ft. Worth, on Oct 12, 2021
Loved the total experience with the sales staff! Love our place and the work! No dislike! Thank you!
Ft. Worth, on Aug 30, 2021
I can’t get a repairman out to fix a few things. There isn’t a number for what I need fixing.
Ft. Worth, on Jul 27, 2021
Our master bathroom shower doesn't drain correctly. Everything else was great.
Ft. Worth, on Apr 27, 2021
We love our home. It is beautiful and has stayed comfy
Ft. Worth, on Apr 01, 2021
As time goes on I am noticing spots with missing paint, no texture and lots of cracking in caulked areas. Just seems like this portion of the home building was not done with attention to detail.
Ft. Worth, on Mar 09, 2021
Home and features are great. Lawn and soil very rocky and could have been given a bit more care
Ft. Worth, on Feb 24, 2021
I have enjoyed our new home very much. I am compiling a list of things that I will need to turn into the warranty department... cracks that have appeared at places in the walls (does not speak to the best quality of work), doors that won't close correctly, drafty windows, and a continuous problem with my master toilet (that I've already put in warranty requests for multiple times), but the requests are always handled quickly and everyone I've dealt with during those processes has been very friendly.
Ft. Worth, on Oct 23, 2020
Generally speaking, the experience has been good. The Trophy home built next to me (after I moved in) cause a significant amount of building debris on my side of the fence/ yard while they were building. I have asked (now) 4 times for that to be cleaned up.