Overall Satisfaction
Community Profile
Stunning
views and exceptional amenities make Ventana one of Fort Worth’s premier
communities. Enjoy breathtaking views of Benbrook Lake and Downtown Fort
Worth as you lounge by the pool or under the shady 2,500-square-foot
pavilion. Meet the neighbors at community sponsored events and spend Saturday
morning enjoying the parks and trails. Nearby Fort Worth offers plenty of
entertainment options or you could just relax and enjoy the outdoors at
3,600-acre Benbrook Lake. Kids will love attending Fort Worth ISD schools.   |
Driving Directions
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Fort Worth, TX, on Aug 16, 2021
We love our home, but we didn’t love the inability to make simple changes in the construction process - I.e. hand railing, leaving the bathroom wall untextured.
Ft. Worth, on Aug 30, 2021
I can’t get a repairman out to fix a few things. There isn’t a number for what I need fixing.
Fort Worth, on Sep 06, 2021
[name removed] is very attentive to all needs regarding warranty services.
Ft. Worth, on Jul 27, 2021
Our master bathroom shower doesn't drain correctly. Everything else was great.
Fort Worth, on Jul 28, 2021
Only problem I’ve been having is that my ceiling fans turn on by themselves including the lights, Doesn’t function properly. Our Ac unit sometime takes like 2-3 hours to kick on and cool down our house even though we set it on cool for a low temperature. Shouldn’t take that long for a new home.
Fort Worth, TX, on Aug 11, 2021
Everything was very smooth. The sales rep, [name removed] was very good. The builder rep, [name removed] was extremely helpful and always responded immediately to any questions.
Ft. Worth, on Apr 27, 2021
We love our home. It is beautiful and has stayed comfy
Ft. Worth, on May 16, 2021
Warranty department was prompt to resolve my work order.
Fort Worth, TX, on Jul 31, 2021
From contract to move-in I was happy about everything. There was nothing I was dissatisfied about.
Ft. Worth, on Apr 01, 2021
As time goes on I am noticing spots with missing paint, no texture and lots of cracking in caulked areas. Just seems like this portion of the home building was not done with attention to detail.
Ft. Worth, on Mar 31, 2021
Quick response although there are a couple outstanding items that still need to be completed. Also there is still an issue with an extremely sharp edge on the bottom of our stove. I was told I had to contact the manufacturer but cannot reach them although I have tried many times. One time I stayed on hold over one hour and no one ever answered.
Ft. Worth, TX, on Jun 28, 2021
We liked that we were updated on the progress of the home construction process throughout and that it was made very clear to us all of the features of the home. There was never a time where we felt like we were caught off guard or were not going to receive the home that we expected. [name removed] and [name removed] at [name removed] are a bit rough around the edges and came off as a bit rude which almost made us walk away from purchasing the home. We are glad that we ended up going with Trophy, but they could use a bit of training in customer service.
Ft. Worth, on Mar 09, 2021
Home and features are great. Lawn and soil very rocky and could have been given a bit more care
Ft. Worth, on Mar 10, 2021
It has been excellent. The timeliness has been quick and straightforward.
Fort Worth, TX, on Mar 29, 2021
I liked how simple the process was. Our questions were answered, and we're satisfied with our home. [name removed], [name removed] and [name removed] have been a dream to work with! We were slightly unsatisfied with our lending experience. Questions were hard to get answered, and our closing day was chaos.
Ft. Worth, on Feb 24, 2021
I have enjoyed our new home very much. I am compiling a list of things that I will need to turn into the warranty department... cracks that have appeared at places in the walls (does not speak to the best quality of work), doors that won't close correctly, drafty windows, and a continuous problem with my master toilet (that I've already put in warranty requests for multiple times), but the requests are always handled quickly and everyone I've dealt with during those processes has been very friendly.
Ft. Worth, TX, on Jan 19, 2021
The first experience was great. [name removed] was very knowledgeable and very helpful in the whole process. [name removed] show us a couple of houses and the different designs that trophy homes offers. The paperwork was easy to understand and very well explained. Our bad experience came during the building process. our expectations were not met, there was a door placed incorrectly, this caused for the wall to be torn down and rebuilt showing present distortion to the wall. It sort of feel as if their main priority was to rush through the build and finish as quick as possible instead of a quality built. The builder was very unprofessional during our walk trough constantly making negative comments towards the floor plan and being very pushy to let imperfections go. During our request for the door to be moved to the correct place a comment was made by trophy team that their homes are not factory made and that if we were not happy we could just cancel our contract. This made us feel as if our business was not important to them since they could just resale the home due to the boom in the house market. The door was finally moved and we did not hear any more negative comments from trophy team after that.
Ft. Worth, on Oct 23, 2020
Generally speaking, the experience has been good. The Trophy home built next to me (after I moved in) cause a significant amount of building debris on my side of the fence/ yard while they were building. I have asked (now) 4 times for that to be cleaned up.
Ft. Worth, TX, on Dec 19, 2020
Like: [name removed] was wonderful guiding us through the entire process. He was exceptional at answering all of our questions and listening to our concerns.
Ft. Worth, on Nov 27, 2020
Everything is fantastic. They have exceeded our expectations.
Ft. Worth, TX, on Dec 19, 2020
[name removed] and [name removed] were awesome to work with!!! We love our new home!! Thank you !!!!!!
Ft. Worth, on Oct 29, 2020
Open area near the home was a dirt/rock dumping ground until recently. This was a little off putting but it has since been leveled.
Ft. Worth, TX, on Dec 17, 2020
[name removed] and [name removed] are awesome!
Ft. Worth, on May 15, 2020
For the most part, Warranty services and Customer Service have been very responsive.
Ft. Worth, TX, on Dec 17, 2020
In the sides the water is stagnating and the trees are completely dried up and dead right from the day I moved in. Those are the only two that I dislike.. There are a ton of things that I like, the build quality is very good and the layout of my plan is wonderful.
Ft. Worth, TX, on Dec 14, 2020
The process was very seamless. Wish we could’ve customized a few more things but the finish outs were great.
Ft. Worth, TX, on Nov 10, 2020
The only thing we really disliked was the lender process. We found GreenBrick to be pretty unresponsive and the customer service provided was not what we expected
Ft. Worth, TX, on Nov 09, 2020
We didn't get much if any say in the decisions of picking out landscaping or finishes. BUT we did purchase the home after it was being built
Ft. Worth, TX, on Nov 04, 2020
I disliked that my brick is a complete different color than what I was told it was going to be. Other than that I had a very good experience with Trophy Homes.
Ft. Worth, TX, on Aug 05, 2020
I loved the staff. They have a passion for what they do
Ft. Worth, TX, on Jul 29, 2020
Process was handled adequately from start to finish. [name removed], who works in the Fort Worth sales office, was so great and I loved working with her. The quality of the home seems a little subpar for the price, but overall I am satisfied.
Ft. Worth, TX, on Jun 29, 2020
Warranty items that shouldn’t have ever been an issue, but were overlooked during the build.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Fort Worth, TX, on Aug 16, 2021
We love our home, but we didn’t love the inability to make simple changes in the construction process - I.e. hand railing, leaving the bathroom wall untextured.
Fort Worth, TX, on Aug 11, 2021
Everything was very smooth. The sales rep, [name removed] was very good. The builder rep, [name removed] was extremely helpful and always responded immediately to any questions.
Fort Worth, TX, on Jul 31, 2021
From contract to move-in I was happy about everything. There was nothing I was dissatisfied about.
Ft. Worth, TX, on Jun 28, 2021
We liked that we were updated on the progress of the home construction process throughout and that it was made very clear to us all of the features of the home. There was never a time where we felt like we were caught off guard or were not going to receive the home that we expected. [name removed] and [name removed] at [name removed] are a bit rough around the edges and came off as a bit rude which almost made us walk away from purchasing the home. We are glad that we ended up going with Trophy, but they could use a bit of training in customer service.
Fort Worth, TX, on Mar 29, 2021
I liked how simple the process was. Our questions were answered, and we're satisfied with our home. [name removed], [name removed] and [name removed] have been a dream to work with! We were slightly unsatisfied with our lending experience. Questions were hard to get answered, and our closing day was chaos.
Ft. Worth, TX, on Jan 19, 2021
The first experience was great. [name removed] was very knowledgeable and very helpful in the whole process. [name removed] show us a couple of houses and the different designs that trophy homes offers. The paperwork was easy to understand and very well explained. Our bad experience came during the building process. our expectations were not met, there was a door placed incorrectly, this caused for the wall to be torn down and rebuilt showing present distortion to the wall. It sort of feel as if their main priority was to rush through the build and finish as quick as possible instead of a quality built. The builder was very unprofessional during our walk trough constantly making negative comments towards the floor plan and being very pushy to let imperfections go. During our request for the door to be moved to the correct place a comment was made by trophy team that their homes are not factory made and that if we were not happy we could just cancel our contract. This made us feel as if our business was not important to them since they could just resale the home due to the boom in the house market. The door was finally moved and we did not hear any more negative comments from trophy team after that.
Ft. Worth, TX, on Dec 19, 2020
Like: [name removed] was wonderful guiding us through the entire process. He was exceptional at answering all of our questions and listening to our concerns.
Ft. Worth, TX, on Dec 19, 2020
[name removed] and [name removed] were awesome to work with!!! We love our new home!! Thank you !!!!!!
Ft. Worth, TX, on Dec 17, 2020
[name removed] and [name removed] are awesome!
Ft. Worth, TX, on Dec 17, 2020
In the sides the water is stagnating and the trees are completely dried up and dead right from the day I moved in. Those are the only two that I dislike.. There are a ton of things that I like, the build quality is very good and the layout of my plan is wonderful.
Ft. Worth, TX, on Dec 14, 2020
The process was very seamless. Wish we could’ve customized a few more things but the finish outs were great.
Ft. Worth, TX, on Nov 10, 2020
The only thing we really disliked was the lender process. We found GreenBrick to be pretty unresponsive and the customer service provided was not what we expected
Ft. Worth, TX, on Nov 09, 2020
We didn't get much if any say in the decisions of picking out landscaping or finishes. BUT we did purchase the home after it was being built
Ft. Worth, TX, on Nov 04, 2020
I disliked that my brick is a complete different color than what I was told it was going to be. Other than that I had a very good experience with Trophy Homes.
Ft. Worth, TX, on Aug 05, 2020
I loved the staff. They have a passion for what they do
Ft. Worth, TX, on Jul 29, 2020
Process was handled adequately from start to finish. [name removed], who works in the Fort Worth sales office, was so great and I loved working with her. The quality of the home seems a little subpar for the price, but overall I am satisfied.
Ft. Worth, TX, on Jun 29, 2020
Warranty items that shouldn’t have ever been an issue, but were overlooked during the build.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Fort Worth, on Sep 06, 2021
[name removed] is very attentive to all needs regarding warranty services.
Fort Worth, on Jul 28, 2021
Only problem I’ve been having is that my ceiling fans turn on by themselves including the lights, Doesn’t function properly. Our Ac unit sometime takes like 2-3 hours to kick on and cool down our house even though we set it on cool for a low temperature. Shouldn’t take that long for a new home.
Ft. Worth, on May 16, 2021
Warranty department was prompt to resolve my work order.
Ft. Worth, on Mar 31, 2021
Quick response although there are a couple outstanding items that still need to be completed. Also there is still an issue with an extremely sharp edge on the bottom of our stove. I was told I had to contact the manufacturer but cannot reach them although I have tried many times. One time I stayed on hold over one hour and no one ever answered.
Ft. Worth, on Mar 10, 2021
It has been excellent. The timeliness has been quick and straightforward.
Ft. Worth, on Nov 27, 2020
Everything is fantastic. They have exceeded our expectations.
Ft. Worth, on Oct 29, 2020
Open area near the home was a dirt/rock dumping ground until recently. This was a little off putting but it has since been leveled.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Ft. Worth, on Aug 30, 2021
I can’t get a repairman out to fix a few things. There isn’t a number for what I need fixing.
Ft. Worth, on Jul 27, 2021
Our master bathroom shower doesn't drain correctly. Everything else was great.
Ft. Worth, on Apr 27, 2021
We love our home. It is beautiful and has stayed comfy
Ft. Worth, on Apr 01, 2021
As time goes on I am noticing spots with missing paint, no texture and lots of cracking in caulked areas. Just seems like this portion of the home building was not done with attention to detail.
Ft. Worth, on Mar 09, 2021
Home and features are great. Lawn and soil very rocky and could have been given a bit more care
Ft. Worth, on Feb 24, 2021
I have enjoyed our new home very much. I am compiling a list of things that I will need to turn into the warranty department... cracks that have appeared at places in the walls (does not speak to the best quality of work), doors that won't close correctly, drafty windows, and a continuous problem with my master toilet (that I've already put in warranty requests for multiple times), but the requests are always handled quickly and everyone I've dealt with during those processes has been very friendly.
Ft. Worth, on Oct 23, 2020
Generally speaking, the experience has been good. The Trophy home built next to me (after I moved in) cause a significant amount of building debris on my side of the fence/ yard while they were building. I have asked (now) 4 times for that to be cleaned up.