Top Homebuilder Ratings & Reviews

Trophy Signature Homes

Ventana

121 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.2
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Construction Experience

4.7

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

4.6

Community Profile

Stunning views and exceptional amenities make Ventana one of Fort Worth’s premier communities. Enjoy breathtaking views of Benbrook Lake and Downtown Fort Worth as you lounge by the pool or under the shady 2,500-square-foot pavilion. Meet the neighbors at community sponsored events and spend Saturday morning enjoying the parks and trails. Nearby Fort Worth offers plenty of entertainment options or you could just relax and enjoy the outdoors at 3,600-acre Benbrook Lake. Kids will love attending Fort Worth ISD schools.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Fort Worth, TX, on Sep 30, 2023

[name removed], [name removed], and [name removed] were so helpful

5.0
Verified Homeowner
Fort Worth, on Jan 11, 2024

Great home and great warranty team!

4.2
Verified Homeowner
Fort Worth, on Jun 01, 2024

Unable to make any changes or pay for upgrades while house being built. Items on standard on early phases were discontinued on our phase IE undercounter lights,brick porches, better flooring and higer efficient AC.

4.0
Verified Homeowner
Fort Worth, TX, on Aug 31, 2023

The garage needs to be larger. You cannot park two cars in the garage—the opportunity to pay for appliance upgrades. The vinyl wood-like floors need to be evaluated, as they are so hard, and now I have a foot problem that has to be treated by a physician due to walking on this surface as they are so hard. The garage needs several more plugs, as many homeowners use electric yard tools. The yards need to be cleared of rocks before the grass is put down; as you walk out, it is uneven, and you can feel the large stones under the surface of the grass. The third-party inspection needs to be more thorough with the inspection. We were delighted with the help of [name removed] and [name removed] through the purchase process; they both were so helpful, and a BIG shout out to [name removed], our builder, who has been terrific. We have only those few suggestions that would make this a much better home. We have been delighted with the people we have worked with and Trophy Homes from start to close.

4.7
Verified Homeowner
Fort Worth, on Dec 24, 2023

Warranty process has been extremely lacking. There is a large amount of poor craftsmanship that has been brushed off by the warranty process.

3.1
Verified Homeowner
Fort Worth, on Jan 04, 2024

It just takes a few days to get responses some times. Otherwise, great experiences and help.

4.9
Verified Homeowner
Fort Worth, TX, on Aug 01, 2023

I moved into a house with a broken master bathroom toilet.

2.0
Verified Homeowner
Fort Worth, on Dec 09, 2023

To many issues with warranty requests and the hassle of things not being fixed right the first time

3.8
Verified Homeowner
Fort Worth, on Dec 31, 2023

They have followed through on each issue. I have nothing negative as it has been good experience

4.8
Verified Homeowner
Fort Worth, TX, on Jul 13, 2023

I liked the responsiveness and flexibility of the builder and his team.

5.0
Verified Homeowner
Fort Worth, on Oct 18, 2023

Everything has been great since we bought our beautiful house.

5.0
Verified Homeowner
Fort Worth, on Oct 30, 2023

The quality of workmanship has been very disappointing, and the unwillingness to make things right through the warranty has been extremely frustrating. There have been lots of cut corners and poor quality issues, many of which took a lot of time and back and forth before a commitment was made to resolve it. Some of which have still not been resolved, such as our master bathtub having a hole in it since before we moved in. It was brought to the attention of the warranty manager 4 months ago and we are still waiting on the replacement job to be scheduled. The interior paint quality is terrible and comes off with soap and water, keeping us from being able to clean our walls. I've stepped on tacks from under the carpet in multiple doorways and on the stairs that I've had to go back with a mallet and knock down. We have newborn that will be crawling soon and we are concerned she will cut herself on tacks that we've missed. The landscaping and irrigation have been a point of contention since we moved in. The grading is very uneven, rocks directly under the sod that should've been removed, erosion already occurring near gutter drains, standing water along the side of the house. We moved in during the winter and plants that were put in before we moved in never came back in the spring. All of which were not covered by the warranty, which is a major frustration. There is a lot of caulking that needs to be redone, exterior paint on the lintels that we have warranty tickets in for that we are still waiting to get fixed, windows that won't latch, the list goes on. None of these items on their own were major issues, but as a hole we have been very disappointed in the quality of our home. And extremely frustrated with the warranty system in place.

3.1
Verified Homeowner
Fort Worth, TX, on Jun 04, 2023

No issues with the purchase experience, everything including the house has been a great.

5.0
Verified Homeowner
Fort Worth, on Jun 26, 2023

The warranty service has been incredibly responsive to my requests and issues that I have faced with my home. [name removed] has been prompt with responses and ensuring my issues get resolved in a timely manner, and has been the best warranty experience I have ever encountered!

5.0
Verified Homeowner
Fort Worth, on Sep 21, 2023

The fixtures and some portions of the workmanship did not meet expectations. We have only made a few warranty claims. The fence repair was performed, but could have been better. We have had issues with the air conditioning and still have not gotten a good response. Our direct questions have not been answered. We are waiting to hear if what occurred during the roof and gutter repair service.

3.8
Verified Homeowner
Fort Worth, TX, on May 22, 2023

I liked that the warranty representative was true to his word with getting punch items fixed in a timely fashion.

5.0
Verified Homeowner
Fort Worth, on Jun 06, 2023

They fix things fast and correctly

5.0
Verified Homeowner
Fort Worth, on Aug 23, 2023

Sales was great ([name removed] and [name removed]). Warranty ([name removed]) has been good, too. The only issue I have with the home is the trim and finishing work. The interior doors are warped and are of poor quality. The door frames / jambs and baseboards are really bad (bad installation). The painters have paint all over my LVP floors. If I didn't have to close escrow, I would have waited to have all of these issues fixed. Between the raising interest rates and the fact I waited 6 months for build to complete I had to close. I love the insulation and the remainder of the construction is sound. I still like the house overall.

3.3
Verified Homeowner
Fort Worth, TX, on May 08, 2023

High quality setup

5.0
Verified Homeowner
Fort Worth, on May 30, 2023

The company that did our irrigation and landscaping went out of business a month after we moved in and we have had lots of issues with irrigation and the quality of the sod, rocks under the sod, a very un-level yard, dead plants, etc. We cannot get anyone to fulfill their commitment for the 1 year warranty on landscaping and have had to do a lot of the work ourselves.

3.4
Verified Homeowner
Fort Worth, on Jul 20, 2023

The lack of attention to detail for such a high priced home.

1.6
Verified Homeowner
Fort Worth, on Apr 26, 2023

Spray foam is great!

4.2
Verified Homeowner
Fort Worth, TX, on May 08, 2023

Pretty smooth. [name removed] our builder was great.

4.8
Verified Homeowner
Fort Worth, on May 30, 2023

I have small issues that I was told need to wait until my 12 month mark. I understand why, but its a little frustrating. For example, my master door was installed wrong so it will not stay open, which means my dog constantly gets stuck on inside my room. Its a fix that should only take a handy man10 mins but because I dont know how to do it myself, i was told to wait for the 12 month mark. Positive note, my sprinklers broke about two months in and they were fixed right away.

5.0
Verified Homeowner
Fort Worth, on Apr 20, 2023

FIX THE DRAINAGE PROBLEM ON THE NORTH SIDE OF MY HOUSE. The Warranty Department says it is not a warranty item and Trophy Signature Homes is not responsible. Trophy IS RESPONSIBLE because their subcontractor is the who set the grade that is causing the problem. The grade has not been altered by me nor my neighbor. No one from Trophy has volunteered to come out and take a look.

2.5
Verified Homeowner
Fort Worth, on Apr 24, 2023

I don't like that we only had 15 days to address sloppy workmanship on interior finishes. We did not know we were on such a ridiculously short time frame, especially when in the middle of unpacking and moving in. Other issues such as poorly fitting windows, hvac, missing shower shelves, etc have been addressed for the most part.

4.3
Verified Homeowner
Fort Worth, TX, on May 03, 2023

Everything went well!

5.0
Verified Homeowner
Fort Worth, on Apr 15, 2023

Customer service has been very good. Warranty requests have been worked to closure very quickly. [name removed] and Trophy have been great.

5.0
Verified Homeowner
Fort Worth, on Apr 18, 2023

Lack of control with customization. Color Choices. Exterior Trim. Usesless wiring for the media room. Electrical issues. SMALL back porch. Low quality carpet. Cheap baseboards. Messy brick exterior. Poorly laid driveway.

3.3
Verified Homeowner
Fort Worth, TX, on Apr 26, 2023

The purchasing process and move in was very smooth, the sales people were great and my builder was awesome during the walkthroughs

5.0
Verified Homeowner
Fort Worth, on Nov 30, 2022

The person responding to us has been prompt and great. This complaint is about the house. The overall quality of the house is anything but TROPHY. Multiple things have broken. The HEAT stopped working the 1st day we needed to use it. We still have not gotten the garage door that was promised. Towel racks have fallen off, things were properly calked, etc. etc.

3.5
Verified Homeowner
Fort Worth, on Feb 25, 2023

Some of the finishes, especially in the kitchen, are sketch. I’ll ask that they be addressed at my 11-month warranty deal. One of the cabinet doors has completely come loose. Like, I have the screw sitting inside so it can be fixed.

4.7
Verified Homeowner
Fort Worth, TX, on Apr 10, 2023

Organized process, good customer service. Wish there was more communication on answers for [name removed] money. There was a slight delay in choice of home due to seller at model home telling us to wait to put money down (someone else ended up getting that house the next day)

4.2
Verified Homeowner
Fort Worth, on Nov 19, 2022

Warranty Services were prompt. I have no complaints

4.9
Verified Homeowner
Fort Worth, on Dec 09, 2022

The building process was rushed and not very well completed. We have had numerous warranty request in our first year of ownership.

3.9
Verified Homeowner
Fort Worth, TX, on Mar 20, 2023

It was seemless. Very thorough.

5.0
Verified Homeowner
Fort Worth, on Oct 29, 2022

The painting in the rooms is poorly done. The cabinet doors are breaking apart. The hvac system was wired incorrectly. The yard is low quality.

4.6
Verified Homeowner
Fort Worth, on Nov 30, 2022

Being told if I wanted a home with quality craftsmanship, go to trophy. Also, I have no choice but to accept the obvious defects with the home. The numerous repairs and the numerous requests for repairs being denied.

4.7
Verified Homeowner
Fort Worth, TX, on Mar 19, 2023

Positive purchase experience: [name removed] - punctual, polite, professional and collaborative. He filled in for CM on both walk-through's. [name removed] and [name removed] were/are welcoming, kind and have the desire to work through any concerns and answer questions as they arise. The product sells itself until you get to the actual CM and management. I believe Trophy has a tight process and executes fairly well when there are no or very few deviations from the internal process. Where Trophy Signature Homes has a significant weakness and fails to execute is when there is a need to pivot. As a result of an unusual ice storm that lasted 5 days, no trades could address the punch list which would then allow the 2nd inspection to be performed. Management forced the closing before the house was/is complete and there are still numerous outstanding issues. The CM has zero skillset in addressing any potential conflict which very quickly escalates due to the unprofessionalism and lack of execution of his realm of responsibility.

3.2
Verified Homeowner
Fort Worth, on Sep 30, 2022

That was a smooth process quick and on time ,, the team did a great job, very professional. Thanks

5.0
Verified Homeowner
Fort Worth, on Nov 09, 2022

Literally one of the worst built homes. Terrible craftsmanship all around & a true lack of supervision during the build is incredibly apparent in all aspects of our build. We will NEVER own another “Trophy Signature” home as long as we live. Our anticipations of this being a forever home was instantly removed just before closing when it became clear that this company, or the supervisors, do not take pride in their builds, and that they’re only built to hold up during the warranty period.

2.6
Verified Homeowner
Fort Worth, TX, on Mar 11, 2023

Right now there are a few warranty items being worked on. Communication on these issues is good, but the contractors response to the lawn issue is disappointing.

4.7
Verified Homeowner
Fort Worth, on Sep 26, 2022

[name removed] has been very responsive to each of my warranty requests. I did just discover that there is no warranty on my fence, which already has cracks in it. I don’t know why the same one-year warranty wouldn’t apply. The same caveat could be applied as with every other item in the home - if the homeowner is responsible for the damage, then the warranty would be invalidated. But to not stand by the quality of the fence for one year doesn’t seem appropriate. Thank you.

5.0
Verified Homeowner
Fort Worth, on Oct 17, 2022

AC has stopped working twice in under a year of living there. The yard has virtually no dirt. It’s all rock and incredibly uneven - looks like I have a pond in my backyard every time it rains. Pulled up a 300lb boulder that was sitting not even one inch below the grass. There is no emergency service line. It was 100+ degrees out when my AC broke the first time. Had to wait 4 days for Tempo to come service it and no one from Trophy was reachable because it was a weekend. I was told there should have been someone “on call.”

3.6
Verified Homeowner
Fort Worth, TX, on Feb 25, 2023

How easy and simple the process was, if we ever needed help or a question answered there was also someone available to us during this process.

5.0
Verified Homeowner
Fort Worth, on Jul 30, 2022

Warranty has been great just missing garage door still

5.0
Verified Homeowner
Fort Worth, on Oct 04, 2022

I haven't really had any issues so far. They responded to my request in a timely manner and have been great to work with

4.5
Verified Homeowner
Fort Worth, TX, on Feb 09, 2023

It was a great experience overall

5.0
Verified Homeowner
Fort Worth, on Jun 25, 2022

Disliked the continual movement of walk through and closing dates. This caused us to miss a memorial for family covid victims and generated substantial animosity towards Trophy management. The insensitivity was appalling.

4.9
Verified Homeowner
Fort Worth, on Jul 30, 2022

[name removed] has been great to work with. That is the only positive thing I can say. Aside from him, your warranty system is a dumpster fire. There is zero transparency with the customer. When a warranty item is submitted, there is no ticket number shared with the homeowner, and no portal to check for updates. There is no way to know if it is being worked or not except to call your number, and the person there (if they even answer) never has any clue about it. It's always the same answer that they will have to call [name removed] to find out, which rarely yields any kid of response. We never know if the warranty item will be handled by [name removed] or by [name removed] who was the super for this particular build site. Items on our exclusions list from the walk through have not been dealt with timely, and the items that have been worked are only done so because I hounded Trophy repeatedly. After months of effort, multiple days taken off work to coordinate with the contractors, and repeated no call/no shows, I have given up on my scratched floors ever being completed.

1.4
Verified Homeowner
Fort Worth, TX, on Feb 08, 2023

Able to easily shift scheduled events when needed, orientation and walk through were very informative. Contract was clear. Haven't gotten to move in or seen the home in person after the punch list was completed, so I can't comment on that yet.

5.0
Verified Homeowner
Fort Worth, on Apr 30, 2022

Easy to work with. Honored the contract even when prices were increasing significantly.

5.0
Verified Homeowner
Fort Worth, on Jul 08, 2022

After [name removed] took over for the warranty of my home, the claims submitted were finally addressed and completed in a timely manner. He is professional and displays a genuine attitude for repairs accomplished to satisfaction.

5.0
Verified Homeowner
Fort Worth, TX, on Feb 08, 2023

Happy with the my closing. Issues with lender but thats it. Overall satisfied.

4.8
Verified Homeowner
Ft. Worth, on Apr 19, 2022

I liked the quality of the insulation and the appliances; the home is definitely energy-efficient. Past warranty requests have been satisfactorily dealt with, but during the one year inspection today there were some things that the inspector noted that should not occur with such a new home such as nail popping in the ceilings causing paint to fall off, unlevel foundation in parts of the house, and moisture in the walls. I will be submitting a request today to have those taken care of.

4.0
Verified Homeowner
Fort Worth, on Jun 09, 2022

Very responsive. Good customer service. Kudos. Quality of home is sub par

4.4
Verified Homeowner
Fort Worth, TX, on Jan 23, 2023

Great communication. Very helpful from the top, down. Quick and try to make it as easy and stress free as possible.

5.0
Verified Homeowner
Fort Worth, on Apr 19, 2022

No negative experiences. I like the quick responses I get whenever I call about something.

5.0
Verified Homeowner
Fort Worth, on Jun 01, 2022

Slow & insincere, unless you’re going to [name removed]. The guy that was in charge of overseeing the build of our home is incompetent, in our opinion. The craftsmanship on the home is terrible, and everything is crooked. They would’ve left several more things incomplete, if we had turned a blind eye, than they did. Literally, everything has noticeable imperfections. We are incredibly disappointed in the overall product that we received at closing 6 months ago. We are still hopeful that the warranty guys uphold their end & get some of our issues resolved. Until they do, I cannot fill this out any differently.

1.4
Verified Homeowner
Fort Worth, TX, on Jan 19, 2023

The experience was mostly favorable. The house is in great shape even though there are some things that just didn't work out. I'm going to stick with the dislikes. It was difficult to get [name removed] to answer things during the home building process. We would have to follow up multiple times or show up to the office in order to get answers. With this type of a process and not going through a new build like this that was hard. The lack of customization was unfavorable. We wanted to move an outlet before wiring, and it wasn't possible to do. We also wanted to just have the vinyl flooring extended into the bedroom and offered to pay for it and were told no. I understand things going on, but labor and materials were available for both items and wouldn't be that hard to complete.

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Fort Worth, TX, on Sep 30, 2023

[name removed], [name removed], and [name removed] were so helpful

5.0
Verified Homeowner
Fort Worth, TX, on Aug 31, 2023

The garage needs to be larger. You cannot park two cars in the garage—the opportunity to pay for appliance upgrades. The vinyl wood-like floors need to be evaluated, as they are so hard, and now I have a foot problem that has to be treated by a physician due to walking on this surface as they are so hard. The garage needs several more plugs, as many homeowners use electric yard tools. The yards need to be cleared of rocks before the grass is put down; as you walk out, it is uneven, and you can feel the large stones under the surface of the grass. The third-party inspection needs to be more thorough with the inspection. We were delighted with the help of [name removed] and [name removed] through the purchase process; they both were so helpful, and a BIG shout out to [name removed], our builder, who has been terrific. We have only those few suggestions that would make this a much better home. We have been delighted with the people we have worked with and Trophy Homes from start to close.

4.7
Verified Homeowner
Fort Worth, TX, on Aug 01, 2023

I moved into a house with a broken master bathroom toilet.

2.0
Verified Homeowner
Fort Worth, TX, on Jul 13, 2023

I liked the responsiveness and flexibility of the builder and his team.

5.0
Verified Homeowner
Fort Worth, TX, on Jun 04, 2023

No issues with the purchase experience, everything including the house has been a great.

5.0
Verified Homeowner
Fort Worth, TX, on May 22, 2023

I liked that the warranty representative was true to his word with getting punch items fixed in a timely fashion.

5.0
Verified Homeowner
Fort Worth, TX, on May 08, 2023

High quality setup

5.0
Verified Homeowner
Fort Worth, TX, on May 08, 2023

Pretty smooth. [name removed] our builder was great.

4.8
Verified Homeowner
Fort Worth, TX, on May 03, 2023

Everything went well!

5.0
Verified Homeowner
Fort Worth, TX, on Apr 26, 2023

The purchasing process and move in was very smooth, the sales people were great and my builder was awesome during the walkthroughs

5.0
Verified Homeowner
Fort Worth, TX, on Apr 10, 2023

Organized process, good customer service. Wish there was more communication on answers for [name removed] money. There was a slight delay in choice of home due to seller at model home telling us to wait to put money down (someone else ended up getting that house the next day)

4.2
Verified Homeowner
Fort Worth, TX, on Mar 20, 2023

It was seemless. Very thorough.

5.0
Verified Homeowner
Fort Worth, TX, on Mar 19, 2023

Positive purchase experience: [name removed] - punctual, polite, professional and collaborative. He filled in for CM on both walk-through's. [name removed] and [name removed] were/are welcoming, kind and have the desire to work through any concerns and answer questions as they arise. The product sells itself until you get to the actual CM and management. I believe Trophy has a tight process and executes fairly well when there are no or very few deviations from the internal process. Where Trophy Signature Homes has a significant weakness and fails to execute is when there is a need to pivot. As a result of an unusual ice storm that lasted 5 days, no trades could address the punch list which would then allow the 2nd inspection to be performed. Management forced the closing before the house was/is complete and there are still numerous outstanding issues. The CM has zero skillset in addressing any potential conflict which very quickly escalates due to the unprofessionalism and lack of execution of his realm of responsibility.

3.2
Verified Homeowner
Fort Worth, TX, on Mar 11, 2023

Right now there are a few warranty items being worked on. Communication on these issues is good, but the contractors response to the lawn issue is disappointing.

4.7
Verified Homeowner
Fort Worth, TX, on Feb 25, 2023

How easy and simple the process was, if we ever needed help or a question answered there was also someone available to us during this process.

5.0
Verified Homeowner
Fort Worth, TX, on Feb 09, 2023

It was a great experience overall

5.0
Verified Homeowner
Fort Worth, TX, on Feb 08, 2023

Able to easily shift scheduled events when needed, orientation and walk through were very informative. Contract was clear. Haven't gotten to move in or seen the home in person after the punch list was completed, so I can't comment on that yet.

5.0
Verified Homeowner
Fort Worth, TX, on Feb 08, 2023

Happy with the my closing. Issues with lender but thats it. Overall satisfied.

4.8
Verified Homeowner
Fort Worth, TX, on Jan 23, 2023

Great communication. Very helpful from the top, down. Quick and try to make it as easy and stress free as possible.

5.0
Verified Homeowner
Fort Worth, TX, on Jan 19, 2023

The experience was mostly favorable. The house is in great shape even though there are some things that just didn't work out. I'm going to stick with the dislikes. It was difficult to get [name removed] to answer things during the home building process. We would have to follow up multiple times or show up to the office in order to get answers. With this type of a process and not going through a new build like this that was hard. The lack of customization was unfavorable. We wanted to move an outlet before wiring, and it wasn't possible to do. We also wanted to just have the vinyl flooring extended into the bedroom and offered to pay for it and were told no. I understand things going on, but labor and materials were available for both items and wouldn't be that hard to complete.

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Fort Worth, on Jan 11, 2024

Great home and great warranty team!

4.2
Verified Homeowner
Fort Worth, on Jan 04, 2024

It just takes a few days to get responses some times. Otherwise, great experiences and help.

4.9
Verified Homeowner
Fort Worth, on Dec 31, 2023

They have followed through on each issue. I have nothing negative as it has been good experience

4.8
Verified Homeowner
Fort Worth, on Oct 18, 2023

Everything has been great since we bought our beautiful house.

5.0
Verified Homeowner
Fort Worth, on Jun 26, 2023

The warranty service has been incredibly responsive to my requests and issues that I have faced with my home. [name removed] has been prompt with responses and ensuring my issues get resolved in a timely manner, and has been the best warranty experience I have ever encountered!

5.0
Verified Homeowner
Fort Worth, on Jun 06, 2023

They fix things fast and correctly

5.0
Verified Homeowner
Fort Worth, on May 30, 2023

The company that did our irrigation and landscaping went out of business a month after we moved in and we have had lots of issues with irrigation and the quality of the sod, rocks under the sod, a very un-level yard, dead plants, etc. We cannot get anyone to fulfill their commitment for the 1 year warranty on landscaping and have had to do a lot of the work ourselves.

3.4
Verified Homeowner
Fort Worth, on May 30, 2023

I have small issues that I was told need to wait until my 12 month mark. I understand why, but its a little frustrating. For example, my master door was installed wrong so it will not stay open, which means my dog constantly gets stuck on inside my room. Its a fix that should only take a handy man10 mins but because I dont know how to do it myself, i was told to wait for the 12 month mark. Positive note, my sprinklers broke about two months in and they were fixed right away.

5.0
Verified Homeowner
Fort Worth, on Apr 24, 2023

I don't like that we only had 15 days to address sloppy workmanship on interior finishes. We did not know we were on such a ridiculously short time frame, especially when in the middle of unpacking and moving in. Other issues such as poorly fitting windows, hvac, missing shower shelves, etc have been addressed for the most part.

4.3
Verified Homeowner
Fort Worth, on Apr 15, 2023

Customer service has been very good. Warranty requests have been worked to closure very quickly. [name removed] and Trophy have been great.

5.0
Verified Homeowner
Fort Worth, on Nov 30, 2022

The person responding to us has been prompt and great. This complaint is about the house. The overall quality of the house is anything but TROPHY. Multiple things have broken. The HEAT stopped working the 1st day we needed to use it. We still have not gotten the garage door that was promised. Towel racks have fallen off, things were properly calked, etc. etc.

3.5
Verified Homeowner
Fort Worth, on Nov 19, 2022

Warranty Services were prompt. I have no complaints

4.9
Verified Homeowner
Fort Worth, on Oct 29, 2022

The painting in the rooms is poorly done. The cabinet doors are breaking apart. The hvac system was wired incorrectly. The yard is low quality.

4.6
Verified Homeowner
Fort Worth, on Sep 30, 2022

That was a smooth process quick and on time ,, the team did a great job, very professional. Thanks

5.0
Verified Homeowner
Fort Worth, on Sep 26, 2022

[name removed] has been very responsive to each of my warranty requests. I did just discover that there is no warranty on my fence, which already has cracks in it. I don’t know why the same one-year warranty wouldn’t apply. The same caveat could be applied as with every other item in the home - if the homeowner is responsible for the damage, then the warranty would be invalidated. But to not stand by the quality of the fence for one year doesn’t seem appropriate. Thank you.

5.0
Verified Homeowner
Fort Worth, on Jul 30, 2022

Warranty has been great just missing garage door still

5.0
Verified Homeowner
Fort Worth, on Jul 30, 2022

[name removed] has been great to work with. That is the only positive thing I can say. Aside from him, your warranty system is a dumpster fire. There is zero transparency with the customer. When a warranty item is submitted, there is no ticket number shared with the homeowner, and no portal to check for updates. There is no way to know if it is being worked or not except to call your number, and the person there (if they even answer) never has any clue about it. It's always the same answer that they will have to call [name removed] to find out, which rarely yields any kid of response. We never know if the warranty item will be handled by [name removed] or by [name removed] who was the super for this particular build site. Items on our exclusions list from the walk through have not been dealt with timely, and the items that have been worked are only done so because I hounded Trophy repeatedly. After months of effort, multiple days taken off work to coordinate with the contractors, and repeated no call/no shows, I have given up on my scratched floors ever being completed.

1.4
Verified Homeowner
Fort Worth, on Jul 08, 2022

After [name removed] took over for the warranty of my home, the claims submitted were finally addressed and completed in a timely manner. He is professional and displays a genuine attitude for repairs accomplished to satisfaction.

5.0
Verified Homeowner
Fort Worth, on Jun 09, 2022

Very responsive. Good customer service. Kudos. Quality of home is sub par

4.4
Verified Homeowner
Fort Worth, on Jun 01, 2022

Slow & insincere, unless you’re going to [name removed]. The guy that was in charge of overseeing the build of our home is incompetent, in our opinion. The craftsmanship on the home is terrible, and everything is crooked. They would’ve left several more things incomplete, if we had turned a blind eye, than they did. Literally, everything has noticeable imperfections. We are incredibly disappointed in the overall product that we received at closing 6 months ago. We are still hopeful that the warranty guys uphold their end & get some of our issues resolved. Until they do, I cannot fill this out any differently.

1.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Fort Worth, on Jun 01, 2024

Unable to make any changes or pay for upgrades while house being built. Items on standard on early phases were discontinued on our phase IE undercounter lights,brick porches, better flooring and higer efficient AC.

4.0
Verified Homeowner
Fort Worth, on Dec 24, 2023

Warranty process has been extremely lacking. There is a large amount of poor craftsmanship that has been brushed off by the warranty process.

3.1
Verified Homeowner
Fort Worth, on Dec 09, 2023

To many issues with warranty requests and the hassle of things not being fixed right the first time

3.8
Verified Homeowner
Fort Worth, on Oct 30, 2023

The quality of workmanship has been very disappointing, and the unwillingness to make things right through the warranty has been extremely frustrating. There have been lots of cut corners and poor quality issues, many of which took a lot of time and back and forth before a commitment was made to resolve it. Some of which have still not been resolved, such as our master bathtub having a hole in it since before we moved in. It was brought to the attention of the warranty manager 4 months ago and we are still waiting on the replacement job to be scheduled. The interior paint quality is terrible and comes off with soap and water, keeping us from being able to clean our walls. I've stepped on tacks from under the carpet in multiple doorways and on the stairs that I've had to go back with a mallet and knock down. We have newborn that will be crawling soon and we are concerned she will cut herself on tacks that we've missed. The landscaping and irrigation have been a point of contention since we moved in. The grading is very uneven, rocks directly under the sod that should've been removed, erosion already occurring near gutter drains, standing water along the side of the house. We moved in during the winter and plants that were put in before we moved in never came back in the spring. All of which were not covered by the warranty, which is a major frustration. There is a lot of caulking that needs to be redone, exterior paint on the lintels that we have warranty tickets in for that we are still waiting to get fixed, windows that won't latch, the list goes on. None of these items on their own were major issues, but as a hole we have been very disappointed in the quality of our home. And extremely frustrated with the warranty system in place.

3.1
Verified Homeowner
Fort Worth, on Sep 21, 2023

The fixtures and some portions of the workmanship did not meet expectations. We have only made a few warranty claims. The fence repair was performed, but could have been better. We have had issues with the air conditioning and still have not gotten a good response. Our direct questions have not been answered. We are waiting to hear if what occurred during the roof and gutter repair service.

3.8
Verified Homeowner
Fort Worth, on Aug 23, 2023

Sales was great ([name removed] and [name removed]). Warranty ([name removed]) has been good, too. The only issue I have with the home is the trim and finishing work. The interior doors are warped and are of poor quality. The door frames / jambs and baseboards are really bad (bad installation). The painters have paint all over my LVP floors. If I didn't have to close escrow, I would have waited to have all of these issues fixed. Between the raising interest rates and the fact I waited 6 months for build to complete I had to close. I love the insulation and the remainder of the construction is sound. I still like the house overall.

3.3
Verified Homeowner
Fort Worth, on Jul 20, 2023

The lack of attention to detail for such a high priced home.

1.6
Verified Homeowner
Fort Worth, on Apr 26, 2023

Spray foam is great!

4.2
Verified Homeowner
Fort Worth, on Apr 20, 2023

FIX THE DRAINAGE PROBLEM ON THE NORTH SIDE OF MY HOUSE. The Warranty Department says it is not a warranty item and Trophy Signature Homes is not responsible. Trophy IS RESPONSIBLE because their subcontractor is the who set the grade that is causing the problem. The grade has not been altered by me nor my neighbor. No one from Trophy has volunteered to come out and take a look.

2.5
Verified Homeowner
Fort Worth, on Apr 18, 2023

Lack of control with customization. Color Choices. Exterior Trim. Usesless wiring for the media room. Electrical issues. SMALL back porch. Low quality carpet. Cheap baseboards. Messy brick exterior. Poorly laid driveway.

3.3
Verified Homeowner
Fort Worth, on Feb 25, 2023

Some of the finishes, especially in the kitchen, are sketch. I’ll ask that they be addressed at my 11-month warranty deal. One of the cabinet doors has completely come loose. Like, I have the screw sitting inside so it can be fixed.

4.7
Verified Homeowner
Fort Worth, on Dec 09, 2022

The building process was rushed and not very well completed. We have had numerous warranty request in our first year of ownership.

3.9
Verified Homeowner
Fort Worth, on Nov 30, 2022

Being told if I wanted a home with quality craftsmanship, go to trophy. Also, I have no choice but to accept the obvious defects with the home. The numerous repairs and the numerous requests for repairs being denied.

4.7
Verified Homeowner
Fort Worth, on Nov 09, 2022

Literally one of the worst built homes. Terrible craftsmanship all around & a true lack of supervision during the build is incredibly apparent in all aspects of our build. We will NEVER own another “Trophy Signature” home as long as we live. Our anticipations of this being a forever home was instantly removed just before closing when it became clear that this company, or the supervisors, do not take pride in their builds, and that they’re only built to hold up during the warranty period.

2.6
Verified Homeowner
Fort Worth, on Oct 17, 2022

AC has stopped working twice in under a year of living there. The yard has virtually no dirt. It’s all rock and incredibly uneven - looks like I have a pond in my backyard every time it rains. Pulled up a 300lb boulder that was sitting not even one inch below the grass. There is no emergency service line. It was 100+ degrees out when my AC broke the first time. Had to wait 4 days for Tempo to come service it and no one from Trophy was reachable because it was a weekend. I was told there should have been someone “on call.”

3.6
Verified Homeowner
Fort Worth, on Oct 04, 2022

I haven't really had any issues so far. They responded to my request in a timely manner and have been great to work with

4.5
Verified Homeowner
Fort Worth, on Jun 25, 2022

Disliked the continual movement of walk through and closing dates. This caused us to miss a memorial for family covid victims and generated substantial animosity towards Trophy management. The insensitivity was appalling.

4.9
Verified Homeowner
Fort Worth, on Apr 30, 2022

Easy to work with. Honored the contract even when prices were increasing significantly.

5.0
Verified Homeowner
Ft. Worth, on Apr 19, 2022

I liked the quality of the insulation and the appliances; the home is definitely energy-efficient. Past warranty requests have been satisfactorily dealt with, but during the one year inspection today there were some things that the inspector noted that should not occur with such a new home such as nail popping in the ceilings causing paint to fall off, unlevel foundation in parts of the house, and moisture in the walls. I will be submitting a request today to have those taken care of.

4.0
Verified Homeowner
Fort Worth, on Apr 19, 2022

No negative experiences. I like the quick responses I get whenever I call about something.

5.0
Verified Homeowner