Overall Satisfaction
Community Profile
Stunning
views and exceptional amenities make Ventana one of Fort Worth’s premier
communities. Enjoy breathtaking views of Benbrook Lake and Downtown Fort
Worth as you lounge by the pool or under the shady 2,500-square-foot
pavilion. Meet the neighbors at community sponsored events and spend Saturday
morning enjoying the parks and trails. Nearby Fort Worth offers plenty of
entertainment options or you could just relax and enjoy the outdoors at
3,600-acre Benbrook Lake. Kids will love attending Fort Worth ISD schools.   |
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Fort Worth, on Jun 01, 2024
Unable to make any changes or pay for upgrades while house being built. Items on standard on early phases were discontinued on our phase IE undercounter lights,brick porches, better flooring and higer efficient AC.
Fort Worth, TX, on May 30, 2025
The experience was fantastic and our house is amazing. [name removed] is extremely helpful and friendly as well!
Fort Worth, on Dec 24, 2023
Warranty process has been extremely lacking. There is a large amount of poor craftsmanship that has been brushed off by the warranty process.
Fort Worth, TX, on Apr 27, 2025
Overall experience is good and happy to take the home. Thank you
Fort Worth, on Dec 09, 2023
To many issues with warranty requests and the hassle of things not being fixed right the first time
Fort Worth, TX, on Apr 23, 2025
Everyone was/is friendly and accommodating to our needs. Make us feel great about our new home.
Fort Worth, on Oct 30, 2023
The quality of workmanship has been very disappointing, and the unwillingness to make things right through the warranty has been extremely frustrating. There have been lots of cut corners and poor quality issues, many of which took a lot of time and back and forth before a commitment was made to resolve it. Some of which have still not been resolved, such as our master bathtub having a hole in it since before we moved in. It was brought to the attention of the warranty manager 4 months ago and we are still waiting on the replacement job to be scheduled. The interior paint quality is terrible and comes off with soap and water, keeping us from being able to clean our walls. I've stepped on tacks from under the carpet in multiple doorways and on the stairs that I've had to go back with a mallet and knock down. We have newborn that will be crawling soon and we are concerned she will cut herself on tacks that we've missed. The landscaping and irrigation have been a point of contention since we moved in. The grading is very uneven, rocks directly under the sod that should've been removed, erosion already occurring near gutter drains, standing water along the side of the house. We moved in during the winter and plants that were put in before we moved in never came back in the spring. All of which were not covered by the warranty, which is a major frustration. There is a lot of caulking that needs to be redone, exterior paint on the lintels that we have warranty tickets in for that we are still waiting to get fixed, windows that won't latch, the list goes on. None of these items on their own were major issues, but as a hole we have been very disappointed in the quality of our home. And extremely frustrated with the warranty system in place.
Fort Worth, on Jan 04, 2024
It just takes a few days to get responses some times. Otherwise, great experiences and help.
Fort Worth, TX, on Apr 23, 2025
Builder has been very helpful and communicative. Everything was done on time. House seems high-quality. Any issues have been resolved quickly.
Fort Worth, on Sep 21, 2023
The fixtures and some portions of the workmanship did not meet expectations. We have only made a few warranty claims. The fence repair was performed, but could have been better. We have had issues with the air conditioning and still have not gotten a good response. Our direct questions have not been answered. We are waiting to hear if what occurred during the roof and gutter repair service.
Fort Worth, on Dec 31, 2023
They have followed through on each issue. I have nothing negative as it has been good experience
Fort Worth, TX, on Apr 22, 2025
Meeting with [name removed], the builder, for the walk through. [name removed] was very thorough, professional and explained everything.
Fort Worth, on Aug 23, 2023
Sales was great ([name removed] and [name removed]). Warranty ([name removed]) has been good, too. The only issue I have with the home is the trim and finishing work. The interior doors are warped and are of poor quality. The door frames / jambs and baseboards are really bad (bad installation). The painters have paint all over my LVP floors. If I didn't have to close escrow, I would have waited to have all of these issues fixed. Between the raising interest rates and the fact I waited 6 months for build to complete I had to close. I love the insulation and the remainder of the construction is sound. I still like the house overall.
Fort Worth, on Oct 18, 2023
Everything has been great since we bought our beautiful house.
Fort Worth, TX, on Apr 15, 2025
Everyone has been very communicative and friendly
Fort Worth, on Jun 26, 2023
The warranty service has been incredibly responsive to my requests and issues that I have faced with my home. [name removed] has been prompt with responses and ensuring my issues get resolved in a timely manner, and has been the best warranty experience I have ever encountered!
Fort Worth, on Jul 20, 2023
The lack of attention to detail for such a high priced home.
Fort Worth, TX, on Apr 01, 2025
I liked how attentive and “can do” [name removed] was from the start. He made the whole experience of buying our first home very pleasant. We enjoyed working with him throughout this process.
Fort Worth, on Jun 11, 2023
Warranty process has been a struggle. Drainage issues being refused to remedy even though warranty worker said it was an obvious issue with constant standing water and refusal to fix the issue.
Fort Worth, TX, on Mar 30, 2025
[name removed] was an excellent builder, was responsive and very quick to respond to questions issues etc. excellent experience with Trophy and [name removed].
Fort Worth, on May 30, 2023
The company that did our irrigation and landscaping went out of business a month after we moved in and we have had lots of issues with irrigation and the quality of the sod, rocks under the sod, a very un-level yard, dead plants, etc. We cannot get anyone to fulfill their commitment for the 1 year warranty on landscaping and have had to do a lot of the work ourselves.
Fort Worth, on Apr 20, 2023
FIX THE DRAINAGE PROBLEM ON THE NORTH SIDE OF MY HOUSE. The Warranty Department says it is not a warranty item and Trophy Signature Homes is not responsible. Trophy IS RESPONSIBLE because their subcontractor is the who set the grade that is causing the problem. The grade has not been altered by me nor my neighbor. No one from Trophy has volunteered to come out and take a look.
Fort Worth, on May 30, 2023
I have small issues that I was told need to wait until my 12 month mark. I understand why, but its a little frustrating. For example, my master door was installed wrong so it will not stay open, which means my dog constantly gets stuck on inside my room. Its a fix that should only take a handy man10 mins but because I dont know how to do it myself, i was told to wait for the 12 month mark. Positive note, my sprinklers broke about two months in and they were fixed right away.
Fort Worth, TX, on Feb 21, 2025
Everything was good only issued issues I had is I was told the home would be cleaned before move it and it didn’t appear to be working there then that no issues
Fort Worth, on Apr 18, 2023
Lack of control with customization. Color Choices. Exterior Trim. Usesless wiring for the media room. Electrical issues. SMALL back porch. Low quality carpet. Cheap baseboards. Messy brick exterior. Poorly laid driveway.
Fort Worth, on Apr 24, 2023
I don't like that we only had 15 days to address sloppy workmanship on interior finishes. We did not know we were on such a ridiculously short time frame, especially when in the middle of unpacking and moving in. Other issues such as poorly fitting windows, hvac, missing shower shelves, etc have been addressed for the most part.
Fort Worth, TX, on Jan 30, 2025
The staff - [name removed], [name removed], and [name removed] have been so helpful. The mortage company was easy to work with and made a stressful experience easier.
Fort Worth, on Feb 25, 2023
Some of the finishes, especially in the kitchen, are sketch. I’ll ask that they be addressed at my 11-month warranty deal. One of the cabinet doors has completely come loose. Like, I have the screw sitting inside so it can be fixed.
Fort Worth, on Apr 15, 2023
Customer service has been very good. Warranty requests have been worked to closure very quickly. [name removed] and Trophy have been great.
Fort Worth, TX, on Jan 22, 2025
[name removed] and [name removed] have been helpful from the start and around the clock since move in. I very much appreciated their attentiveness and care.
Fort Worth, on Nov 30, 2022
The person responding to us has been prompt and great. This complaint is about the house. The overall quality of the house is anything but TROPHY. Multiple things have broken. The HEAT stopped working the 1st day we needed to use it. We still have not gotten the garage door that was promised. Towel racks have fallen off, things were properly calked, etc. etc.
Fort Worth, on Dec 09, 2022
The building process was rushed and not very well completed. We have had numerous warranty request in our first year of ownership.
Fort Worth, TX, on Jan 20, 2025
[name removed] did an excellent job educating us about our home, who we should contact for problems, and communicating with us from pre to post-closing.
Fort Worth, on Nov 19, 2022
Warranty Services were prompt. I have no complaints
Fort Worth, on Nov 30, 2022
Being told if I wanted a home with quality craftsmanship, go to trophy. Also, I have no choice but to accept the obvious defects with the home. The numerous repairs and the numerous requests for repairs being denied.
Fort Worth, TX, on Jan 13, 2025
Everything was set up to be a very easy process. Our builder was great, easy to get a hold of and explained everything about the house in simple easy to understand terms. Also got all the extra things we needed to close ready by the time they were needed done.
Fort Worth, on Oct 29, 2022
The painting in the rooms is poorly done. The cabinet doors are breaking apart. The hvac system was wired incorrectly. The yard is low quality.
Fort Worth, on Nov 09, 2022
Literally one of the worst built homes. Terrible craftsmanship all around & a true lack of supervision during the build is incredibly apparent in all aspects of our build. We will NEVER own another “Trophy Signature” home as long as we live. Our anticipations of this being a forever home was instantly removed just before closing when it became clear that this company, or the supervisors, do not take pride in their builds, and that they’re only built to hold up during the warranty period.
Fort Worth, TX, on Jan 11, 2025
Some imperfections in the millwork and on the concrete patio
Fort Worth, on Sep 30, 2022
That was a smooth process quick and on time ,, the team did a great job, very professional. Thanks
Fort Worth, on Oct 18, 2022
Poor quality home. Poor communication. High lag time. Condescending builder at the walk through. Lack of attention to detail.
Fort Worth, TX, on Jan 06, 2025
[name removed] company in [name removed] is inconvenient for people moving in Fort Worth
Fort Worth, on Sep 26, 2022
[name removed] has been very responsive to each of my warranty requests. I did just discover that there is no warranty on my fence, which already has cracks in it. I don’t know why the same one-year warranty wouldn’t apply. The same caveat could be applied as with every other item in the home - if the homeowner is responsible for the damage, then the warranty would be invalidated. But to not stand by the quality of the fence for one year doesn’t seem appropriate. Thank you.
Fort Worth, on Oct 17, 2022
AC has stopped working twice in under a year of living there. The yard has virtually no dirt. It’s all rock and incredibly uneven - looks like I have a pond in my backyard every time it rains. Pulled up a 300lb boulder that was sitting not even one inch below the grass. There is no emergency service line. It was 100+ degrees out when my AC broke the first time. Had to wait 4 days for Tempo to come service it and no one from Trophy was reachable because it was a weekend. I was told there should have been someone “on call.”
Fort Worth, TX, on Dec 26, 2024
I was an out-of-state buyer. There are typically challenges with non-local transactions but everything went smoothly from contract to closing, and communications went well. A few hurdles with closing, but nothing overwhelming or stressful.
Fort Worth, on Jul 30, 2022
[name removed] has been great to work with. That is the only positive thing I can say. Aside from him, your warranty system is a dumpster fire. There is zero transparency with the customer. When a warranty item is submitted, there is no ticket number shared with the homeowner, and no portal to check for updates. There is no way to know if it is being worked or not except to call your number, and the person there (if they even answer) never has any clue about it. It's always the same answer that they will have to call [name removed] to find out, which rarely yields any kid of response. We never know if the warranty item will be handled by [name removed] or by [name removed] who was the super for this particular build site. Items on our exclusions list from the walk through have not been dealt with timely, and the items that have been worked are only done so because I hounded Trophy repeatedly. After months of effort, multiple days taken off work to coordinate with the contractors, and repeated no call/no shows, I have given up on my scratched floors ever being completed.
Fort Worth, on Oct 04, 2022
I haven't really had any issues so far. They responded to my request in a timely manner and have been great to work with
Fort Worth, TX, on Dec 22, 2024
The quality of our home has been built well. We did have a few issues at move in but [name removed] was amazing and very punctual in helping us get those issues resolved.
Fort Worth, on Jun 25, 2022
Disliked the continual movement of walk through and closing dates. This caused us to miss a memorial for family covid victims and generated substantial animosity towards Trophy management. The insensitivity was appalling.
Fort Worth, on Jul 30, 2022
Warranty has been great just missing garage door still
Fort Worth, TX, on Dec 09, 2024
The only problems I’ve had are with outside services for the community. The post office had not made their master key to the community mail station, and the HOA has not gotten my amenities fob working yet.
Fort Worth, on Apr 30, 2022
Easy to work with. Honored the contract even when prices were increasing significantly.
Fort Worth, on Jul 08, 2022
After [name removed] took over for the warranty of my home, the claims submitted were finally addressed and completed in a timely manner. He is professional and displays a genuine attitude for repairs accomplished to satisfaction.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Fort Worth, TX, on May 30, 2025
The experience was fantastic and our house is amazing. [name removed] is extremely helpful and friendly as well!
Fort Worth, TX, on Apr 27, 2025
Overall experience is good and happy to take the home. Thank you
Fort Worth, TX, on Apr 23, 2025
Everyone was/is friendly and accommodating to our needs. Make us feel great about our new home.
Fort Worth, TX, on Apr 23, 2025
Builder has been very helpful and communicative. Everything was done on time. House seems high-quality. Any issues have been resolved quickly.
Fort Worth, TX, on Apr 22, 2025
Meeting with [name removed], the builder, for the walk through. [name removed] was very thorough, professional and explained everything.
Fort Worth, TX, on Apr 15, 2025
Everyone has been very communicative and friendly
Fort Worth, TX, on Apr 01, 2025
I liked how attentive and “can do” [name removed] was from the start. He made the whole experience of buying our first home very pleasant. We enjoyed working with him throughout this process.
Fort Worth, TX, on Mar 30, 2025
[name removed] was an excellent builder, was responsive and very quick to respond to questions issues etc. excellent experience with Trophy and [name removed].
Fort Worth, TX, on Feb 21, 2025
Everything was good only issued issues I had is I was told the home would be cleaned before move it and it didn’t appear to be working there then that no issues
Fort Worth, TX, on Jan 30, 2025
The staff - [name removed], [name removed], and [name removed] have been so helpful. The mortage company was easy to work with and made a stressful experience easier.
Fort Worth, TX, on Jan 22, 2025
[name removed] and [name removed] have been helpful from the start and around the clock since move in. I very much appreciated their attentiveness and care.
Fort Worth, TX, on Jan 20, 2025
[name removed] did an excellent job educating us about our home, who we should contact for problems, and communicating with us from pre to post-closing.
Fort Worth, TX, on Jan 13, 2025
Everything was set up to be a very easy process. Our builder was great, easy to get a hold of and explained everything about the house in simple easy to understand terms. Also got all the extra things we needed to close ready by the time they were needed done.
Fort Worth, TX, on Jan 11, 2025
Some imperfections in the millwork and on the concrete patio
Fort Worth, TX, on Jan 06, 2025
[name removed] company in [name removed] is inconvenient for people moving in Fort Worth
Fort Worth, TX, on Dec 26, 2024
I was an out-of-state buyer. There are typically challenges with non-local transactions but everything went smoothly from contract to closing, and communications went well. A few hurdles with closing, but nothing overwhelming or stressful.
Fort Worth, TX, on Dec 22, 2024
The quality of our home has been built well. We did have a few issues at move in but [name removed] was amazing and very punctual in helping us get those issues resolved.
Fort Worth, TX, on Dec 09, 2024
The only problems I’ve had are with outside services for the community. The post office had not made their master key to the community mail station, and the HOA has not gotten my amenities fob working yet.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Fort Worth, on Jan 04, 2024
It just takes a few days to get responses some times. Otherwise, great experiences and help.
Fort Worth, on Dec 31, 2023
They have followed through on each issue. I have nothing negative as it has been good experience
Fort Worth, on Oct 18, 2023
Everything has been great since we bought our beautiful house.
Fort Worth, on Jun 26, 2023
The warranty service has been incredibly responsive to my requests and issues that I have faced with my home. [name removed] has been prompt with responses and ensuring my issues get resolved in a timely manner, and has been the best warranty experience I have ever encountered!
Fort Worth, on May 30, 2023
The company that did our irrigation and landscaping went out of business a month after we moved in and we have had lots of issues with irrigation and the quality of the sod, rocks under the sod, a very un-level yard, dead plants, etc. We cannot get anyone to fulfill their commitment for the 1 year warranty on landscaping and have had to do a lot of the work ourselves.
Fort Worth, on May 30, 2023
I have small issues that I was told need to wait until my 12 month mark. I understand why, but its a little frustrating. For example, my master door was installed wrong so it will not stay open, which means my dog constantly gets stuck on inside my room. Its a fix that should only take a handy man10 mins but because I dont know how to do it myself, i was told to wait for the 12 month mark. Positive note, my sprinklers broke about two months in and they were fixed right away.
Fort Worth, on Apr 24, 2023
I don't like that we only had 15 days to address sloppy workmanship on interior finishes. We did not know we were on such a ridiculously short time frame, especially when in the middle of unpacking and moving in. Other issues such as poorly fitting windows, hvac, missing shower shelves, etc have been addressed for the most part.
Fort Worth, on Apr 15, 2023
Customer service has been very good. Warranty requests have been worked to closure very quickly. [name removed] and Trophy have been great.
Fort Worth, on Nov 30, 2022
The person responding to us has been prompt and great. This complaint is about the house. The overall quality of the house is anything but TROPHY. Multiple things have broken. The HEAT stopped working the 1st day we needed to use it. We still have not gotten the garage door that was promised. Towel racks have fallen off, things were properly calked, etc. etc.
Fort Worth, on Nov 19, 2022
Warranty Services were prompt. I have no complaints
Fort Worth, on Oct 29, 2022
The painting in the rooms is poorly done. The cabinet doors are breaking apart. The hvac system was wired incorrectly. The yard is low quality.
Fort Worth, on Sep 30, 2022
That was a smooth process quick and on time ,, the team did a great job, very professional. Thanks
Fort Worth, on Sep 26, 2022
[name removed] has been very responsive to each of my warranty requests. I did just discover that there is no warranty on my fence, which already has cracks in it. I don’t know why the same one-year warranty wouldn’t apply. The same caveat could be applied as with every other item in the home - if the homeowner is responsible for the damage, then the warranty would be invalidated. But to not stand by the quality of the fence for one year doesn’t seem appropriate. Thank you.
Fort Worth, on Jul 30, 2022
[name removed] has been great to work with. That is the only positive thing I can say. Aside from him, your warranty system is a dumpster fire. There is zero transparency with the customer. When a warranty item is submitted, there is no ticket number shared with the homeowner, and no portal to check for updates. There is no way to know if it is being worked or not except to call your number, and the person there (if they even answer) never has any clue about it. It's always the same answer that they will have to call [name removed] to find out, which rarely yields any kid of response. We never know if the warranty item will be handled by [name removed] or by [name removed] who was the super for this particular build site. Items on our exclusions list from the walk through have not been dealt with timely, and the items that have been worked are only done so because I hounded Trophy repeatedly. After months of effort, multiple days taken off work to coordinate with the contractors, and repeated no call/no shows, I have given up on my scratched floors ever being completed.
Fort Worth, on Jul 30, 2022
Warranty has been great just missing garage door still
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Fort Worth, on Jun 01, 2024
Unable to make any changes or pay for upgrades while house being built. Items on standard on early phases were discontinued on our phase IE undercounter lights,brick porches, better flooring and higer efficient AC.
Fort Worth, on Dec 24, 2023
Warranty process has been extremely lacking. There is a large amount of poor craftsmanship that has been brushed off by the warranty process.
Fort Worth, on Dec 09, 2023
To many issues with warranty requests and the hassle of things not being fixed right the first time
Fort Worth, on Oct 30, 2023
The quality of workmanship has been very disappointing, and the unwillingness to make things right through the warranty has been extremely frustrating. There have been lots of cut corners and poor quality issues, many of which took a lot of time and back and forth before a commitment was made to resolve it. Some of which have still not been resolved, such as our master bathtub having a hole in it since before we moved in. It was brought to the attention of the warranty manager 4 months ago and we are still waiting on the replacement job to be scheduled. The interior paint quality is terrible and comes off with soap and water, keeping us from being able to clean our walls. I've stepped on tacks from under the carpet in multiple doorways and on the stairs that I've had to go back with a mallet and knock down. We have newborn that will be crawling soon and we are concerned she will cut herself on tacks that we've missed. The landscaping and irrigation have been a point of contention since we moved in. The grading is very uneven, rocks directly under the sod that should've been removed, erosion already occurring near gutter drains, standing water along the side of the house. We moved in during the winter and plants that were put in before we moved in never came back in the spring. All of which were not covered by the warranty, which is a major frustration. There is a lot of caulking that needs to be redone, exterior paint on the lintels that we have warranty tickets in for that we are still waiting to get fixed, windows that won't latch, the list goes on. None of these items on their own were major issues, but as a hole we have been very disappointed in the quality of our home. And extremely frustrated with the warranty system in place.
Fort Worth, on Sep 21, 2023
The fixtures and some portions of the workmanship did not meet expectations. We have only made a few warranty claims. The fence repair was performed, but could have been better. We have had issues with the air conditioning and still have not gotten a good response. Our direct questions have not been answered. We are waiting to hear if what occurred during the roof and gutter repair service.
Fort Worth, on Aug 23, 2023
Sales was great ([name removed] and [name removed]). Warranty ([name removed]) has been good, too. The only issue I have with the home is the trim and finishing work. The interior doors are warped and are of poor quality. The door frames / jambs and baseboards are really bad (bad installation). The painters have paint all over my LVP floors. If I didn't have to close escrow, I would have waited to have all of these issues fixed. Between the raising interest rates and the fact I waited 6 months for build to complete I had to close. I love the insulation and the remainder of the construction is sound. I still like the house overall.
Fort Worth, on Jul 20, 2023
The lack of attention to detail for such a high priced home.
Fort Worth, on Jun 11, 2023
Warranty process has been a struggle. Drainage issues being refused to remedy even though warranty worker said it was an obvious issue with constant standing water and refusal to fix the issue.
Fort Worth, on Apr 20, 2023
FIX THE DRAINAGE PROBLEM ON THE NORTH SIDE OF MY HOUSE. The Warranty Department says it is not a warranty item and Trophy Signature Homes is not responsible. Trophy IS RESPONSIBLE because their subcontractor is the who set the grade that is causing the problem. The grade has not been altered by me nor my neighbor. No one from Trophy has volunteered to come out and take a look.
Fort Worth, on Apr 18, 2023
Lack of control with customization. Color Choices. Exterior Trim. Usesless wiring for the media room. Electrical issues. SMALL back porch. Low quality carpet. Cheap baseboards. Messy brick exterior. Poorly laid driveway.
Fort Worth, on Feb 25, 2023
Some of the finishes, especially in the kitchen, are sketch. I’ll ask that they be addressed at my 11-month warranty deal. One of the cabinet doors has completely come loose. Like, I have the screw sitting inside so it can be fixed.
Fort Worth, on Dec 09, 2022
The building process was rushed and not very well completed. We have had numerous warranty request in our first year of ownership.
Fort Worth, on Nov 30, 2022
Being told if I wanted a home with quality craftsmanship, go to trophy. Also, I have no choice but to accept the obvious defects with the home. The numerous repairs and the numerous requests for repairs being denied.
Fort Worth, on Nov 09, 2022
Literally one of the worst built homes. Terrible craftsmanship all around & a true lack of supervision during the build is incredibly apparent in all aspects of our build. We will NEVER own another “Trophy Signature” home as long as we live. Our anticipations of this being a forever home was instantly removed just before closing when it became clear that this company, or the supervisors, do not take pride in their builds, and that they’re only built to hold up during the warranty period.
Fort Worth, on Oct 18, 2022
Poor quality home. Poor communication. High lag time. Condescending builder at the walk through. Lack of attention to detail.
Fort Worth, on Oct 17, 2022
AC has stopped working twice in under a year of living there. The yard has virtually no dirt. It’s all rock and incredibly uneven - looks like I have a pond in my backyard every time it rains. Pulled up a 300lb boulder that was sitting not even one inch below the grass. There is no emergency service line. It was 100+ degrees out when my AC broke the first time. Had to wait 4 days for Tempo to come service it and no one from Trophy was reachable because it was a weekend. I was told there should have been someone “on call.”
Fort Worth, on Oct 04, 2022
I haven't really had any issues so far. They responded to my request in a timely manner and have been great to work with
Fort Worth, on Jun 25, 2022
Disliked the continual movement of walk through and closing dates. This caused us to miss a memorial for family covid victims and generated substantial animosity towards Trophy management. The insensitivity was appalling.