Overall Satisfaction
Community Profile
| Enjoy your golden years in Uptown Crossing, a 55+ community designed for active adults with no thought of slowing down. Located within Legends at Twin Crossing, the community boasts its own amenity center. Keep fit at the clubhouse fitness center or swim laps in the resort-style pool. The Allen Trail System runs through Twin Creeks offering access to miles of natural walking, biking, and jogging paths. Make friends while enjoying an active social calendar. The prime Allen location means you’ll never have to wonder where to go when it’s date night. |
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Allen, TX, on Apr 11, 2023
House itself seems to be satisfactory but yard/lawn was done terribly - sprinkler is buried very swallow and dirt (soil) they used has so many rocks, pebbles, and even trash under the turf. sprinkler hoses are exposed everywhere . . . I am just not happy with yard work they did. Trophy Homes needs to hire different contractor for that.
Allen, on Apr 27, 2023
have only use warranty once and they were timely and efficient, altho French door handles are off level, I can live with that, since doors close now
Allen, on May 12, 2023
Build quality and some design / engineering elements, hot water heater placement, and lack of POU water heaters is silly. Electrical wiring was sloppy, internet cabling was all miss wired. Commitments were made and not kept.
Allen, TX, on Jan 18, 2023
Weekly status during construction, response on walkthrough and move in from construction mgr
Allen, on Apr 07, 2023
Landscaping quality has been an ongoing complaint with unsatisfactory results!
Allen, on Apr 23, 2023
The response is poor. I was told by the builder it will be fixed or corrected but never happened the builder left the company. this a question of integrity.
Allen, TX, on Jan 17, 2023
My closing date was miscommunicated from the builder to the title company. I had to totally reschedule my moving in items
Allen, on Mar 26, 2023
Warranty managers only try to find excuses rather than going over and beyond to address the issues. I am not sure if this is what Trophy intended their roles to be. Somewhat disappointed for myself and many other residents I talked to
Allen, on Apr 11, 2023
A far as warranty service goes your staff almost away's states that it not a warranty issue but a home owner issue as it was not written down at the walk though. One of the best examples I can could give is a ruff spot on an edge of the kitchen sink that was discovered after we had moved in, your response was that it was not pointed out or on the list at the walk though so it was on us to pay to get it repaired. Another example would be how the kinks in the sprinkler line and the fact that the lines in the lawn are exposed in the sprinkler system are not covered even when code calls for them to be approx. 6 inches below grade.
Allen, TX, on Dec 30, 2022
unfinished paint job, grout on tiles not finished. wall s not straight wood floor has stains, house was not deep clean, front door has glue showing thru glass bedroom trasem was suppose to have blind no blind laundry room was suppose to have outlet for sink that was not done either...hopfully they will work with us and get it done properly....we moved from baton rouge so couldn't check every trusting it will look like model home
Allen, on Mar 15, 2023
THE HOME IS OF GOOD QUALITY BUT THE FINISH IS NOT GOOD BY THE SUB CONTRACTORS
Allen, TX, on Dec 20, 2022
Great experience with [name removed] and [name removed] has been excellent as well.
Allen, on Jan 19, 2023
Overall I like the experience with trophy but one thing is that I got a broken countertop with guest bathroom but looks like not so far
Allen, on Mar 18, 2023
First and foremost we love our home. Great neighborhood. Warranty work is responsive, for the most part. [name removed] is professonal and responsive. Area for improvements: the quality control needs improvement. There are repairs to the dry wall that was done subpar. It an eye sore. Too many issues that need to be corrected for a new home, even though they were fixed.
Allen, TX, on Dec 14, 2022
Beer cans in walls (pre-move -in) Front door not mounted or sealed correctly, powder room cabinet which supports the top counter top is cracked under sink, electrical outlet not working, garage doors not sealed & rain comes inside, hot water heater not heating, properly, construction debris left behind above windows and cabinets, multiple baseboards not caulked properly, doors split on bottoms, cricket and roach infestation associated with unusually large weep holes, attic ladder requires two people to access in a 55 + community. Mail delivery not available due to property mail designation issues (unacceptable). Blind broken.
Allen, on Feb 28, 2023
There is no response or negative response to warranty requests.
Allen, on Nov 26, 2022
Beautifully desiged home, but I continie having issues with losing hot water(about 7 or 8 times since I moved in Feb12/22). As recent as 11/24, I lost power in the garage, sprinkler system and yet again, no hot water. It appears that some of GFCI's are not working. I filed the claim with warranty department yesterday. This is unacceptible!
Allen, TX, on Dec 11, 2022
Loved the model home. Disappointed that we didn't have more selections on the design portion. The Trophy selections for paint, wood flooring, carpet, air-conditioning, cabinetry, cabinetry hardware, etc are more builder's quality rather than the touted 'upgraded' advertisement. Considering the high price paid for the house, we expected higher quality products. Another issue is the yard and exterior areas. Many houses were given live oak trees. We requested live oaks if possible. Yet our neighbors got live oaks and we got chinese pistachios. Additionally, the four trees planted in our yard are entirely too large for the land. We have small yards, yet they chose trees with 40-60' full grown widths. The trees will have to be replaced (or cut down in 5-10 years). All in all, we love the house and the neighborhood. We just feel that we didn't get the options and higher quality value we expected from our high-end investment.
Allen, on Jan 28, 2023
My back yard puddles at the lowest spot and I was told that the grading is ok. I asked to see the grading spec but it was never shown to me. Can you help me? Other things were taken care of.
Allen, on Nov 11, 2022
The construction and warranty workers are not supervised by the their supervisors to insure they are doing/completing the jobs correctly.
Allen, on Nov 23, 2022
Build quality is poor, lots of sloppy workmanship. Water heater is placed in a bad spot, it waste a tremendous amount of water. Several electrical connections had now ground wire connected. Front door was badly installed.
Allen, TX, on Dec 11, 2022
As a start we have be our new home now 3 weeks, NO MAIL YET, your on site staff are no help at all on amy concerns we have. I have sent emails and called your on site person that handles in after move in issues. He has gone missing in action, he had told me that he would set up meeting at the house to correct the issues last week and he was a NO SHOW. On the mail issue your on site person [name removed] has been really no help at all other than he told me he sent an email to a person that was to follow up on that, again no follow up or answer as to how to correct the issue other than "someone is working on it". I have found out late this week that NO ONE in the second phase has received mail and your staff has on solutions so far. We have med's and some bills that only come in the mail that we have not gotten yet that are starting to cause us issues. THE TOTAL LACK OF REAL CONCERN IS AMAZING TO ME. You got our money for the house and now you have moved on . This has and continues to be the worse decision we have made so far in the our lives. I'm disappointed to say the least with most of the people that I have dealt with so far, a few have be wonderful and have tried to help but they seemed to blocked by higher level staff. This is not how you want your property and business to be viewed. Someone in upper management needs make changes ASAP or you will have consequences do to your lack of concern.
Allen, on Oct 16, 2022
30-day close list was a horrific experience. Defective wood floors should have been replaced before we closed on the home. Kitchen cabinets severely damaged due to the wood floors. Warranty team does not follow up or take notes; closes tickets without completing. I could go on...
Allen, on Nov 07, 2022
The subcontractor did not treat my time as valuable. I had to schedule everything around their schedule - I’m not retired!
Allen, on Nov 06, 2022
1.My garage door has not been replaced with the specified one for the last 6 months in spite of repeated Warranty requests & request to the builder. No one is giving a date as to when it will be replaced. 2. The shower in the master bedroom is poorly designed & is very dangerous for a senior person . The bench/seat ,the shower & its handle are not in sync. One has to get up from the seat to control the water. To prevent a fall no grab bars have been installed.(It is 55+ community!) 3. The hot water GCCI switch has been tripping. One has to go out of the house to reset it.The switch has been replaced twice. The technician while replacing the GCCI switch last time commented that a cheap quality switch was used & there have been complaints about this switch. 4. Air conditioning is not uniformally distributed in the house. The Master bed room gets very cold while the other two rooms & the study get less airconditioning; fans have to be used in these two rooms.
Allen, on Nov 03, 2022
Unresponsive warranty service/ customer care Very slow response to warranty repair requests - many requests just ignored and practically little follow up.
Allen, TX, on Nov 15, 2022
We had structural framing issues that had to be repaired. [name removed] told me he would send pictures or the repairs. It will be one month on Nov. 15, 2022 that we moved in, I still have NOT received the picture of the repairs. Please respond. Thank you,
Allen, on Sep 08, 2022
It has been difficult to get Trophy to honor warranty items. Scheduling has been stressful, work quality has sometimes been poor or the worker breaks something else, it takes multiple trips, and there is no escalation process.
Allen, on Oct 27, 2022
Has been difficult to determine how and where to get help to resolve issues and concerns.
Allen, TX, on Nov 04, 2022
No adjustments were allowed to the plan. The door to the bathroom from the guest bedroom should open into the bathroom to allow for more furniture arrangement in the bedroom. The step into the garage from the house is tripping hazard for a 55 plus homeowner. This step was not shown in the model, which is misleading. The light switch covers do not match throughout the house - some have rounded corners and others have square corners. The quality of the paint on the cabinets is poor. The painters did a poor job of painting the baseboards; they allowed paint to slop over from the baseboards to the walls. There is no walkway from the street to the front porch, which causes guests to walk in the street to the driveway or walk over the grass to get to the front door. This was not apparent when I looked at the model because the model has a walkway from the street to the front door. I should have been told that I would not have a walkway from the street to the front door. The master bedroom should have a standard door (not bifold doors) from the bedroom to the bathroom to improve privacy. The master bedroom should have two outlets on the wall that is designed to accommodate a headboard so that the nightstands on either side of the bed can allow for lamps to be plugged in behind them. The current design of the bedroom has only one plug in the center of the wall, which means you have to plug in lamps, etc. behind the headboard. There should be two towel racks in the master bathroom. The master bedroom closets should have more shelves and there should be an outlet in each master bedroom closet.
Allen, TX, on Oct 19, 2022
The purchase experience was mostly very good. There were some confusing moments with the mortgage company (BHOME) since I was later told that it was the person's first time doing a VA Loan.
Allen, on Aug 22, 2022
[Translated from ZH-S] The structure of the house is reasonably designed,
Allen, on Oct 04, 2022
ISSUES HAVE COME UP. WHEN ADDRESSED THE VENDOR DOES ADDITIONAL DAMAGE/ISSUE WHEN EFFECTING REPAIR. TROPHY IS SLOW TO RESPOND AND/OR TOLD ME THERE IS NO SOLUTION TO THE NEW ITEM/ISSUE. I HAVE BEEN TOLD THAT MY ISSUE/QUESTION WAS AN ITEM THAT WAS WITHIN TOLERANCE or SPECIFICATION WITHOUT SHOWING ME EITHER.
Allen, TX, on Oct 13, 2022
We like our construction manager, [name removed] who is polite, patient and professional. [name removed] understood our concerns and tried his best to resolve problems caused by Allied Stone with kitchen island countertop.
Allen, on Aug 14, 2022
Everything up to move in was handled very well. The warranty work has been a roller-coaster ride…they would be all over it for a day or two and then disappear for a week or two.
Allen, on Jul 14, 2022
We have had a great experience with our home. There are just a few thing inside of the home that I feel have been poor quality. (door knobs, nails in bottom of doors, cables not complete in box, etc.) I'm disappointed in the gym for as large of community we have here, the gym is unusable if someone else is working out. [name removed] big enough for over 2 people at at time.
Allen, TX, on Aug 09, 2022
Likes: My construction manager [name removed] was awesome. He was prompt in getting back to me with answers to my questions, and he was better than me at spotting issues during our intiial walk-through. He was prompt in addressing issues found after closings. [name removed] in sales was great with me as well. Answered my questions timely and kept me updated on progress. Dislikes - messed up my original design (I had chosen the tub/shower in the Primary Bath). Need to have a book of exterior brick color, stone color, stone shape and trim colors to make it more clear what you are choosing. (My stone shape is very different that what I thought it would be, but I didn't know the proper discription to make sure the contract selection was correct). Design wise - the location of smoke alarms (unsafely high, especially for 55+ community; weight of the fold up attic stairs (it was extrememly difficult to close and I'm freighten of how hard it will be to safely lower. This is especially concerning in a 55+ Community), Sprinkler placement is non-existant in middle of front flower bed and strip of grass closest to the street. Other minor issues were supply chain things out of builder's control (garage door
Allen, on Jul 07, 2022
Terrible quality and lack of response to issues with my home. Several issues that should have been resolved prior to my taking possession.
Allen, on Aug 27, 2022
Warranty submittals are Typically followed up on the specially the larger items. I have had trouble with the sprinkler system without help. Too many repairs to count and too much money spent. The grass was installed in February and have numerous dead spots but no assistance. Some drainage issues around the house but no accountability for runoff from neighbors yard that filled the drainage slope. Rained before grass placed for neighboring home and mud ran between fences. Doesn’t drain as well as expected. The sprinkler has been my big issue that never seems to resolve itself. All heads were buried and had numerous leaks and crimped drip irrigation lines. Once I fixed one they washed their hands of any repairs but I couldn’t wait for days or weeks to get it repaired.
Allen, TX, on Jun 29, 2022
No option to buyer for any minor changes/requirement
Allen, on Jul 06, 2022
Trophy is non-responsive. I reported my irrigation system is not working. I was told to send email through Trophy’s website. I got a call on May 10, which is 18 days after I reported the irrigation does not work. I have problems with my electrical outlets and lights. There are several lights and outlets on one circuit. I checked it myself. The light over my house number has never worked. My tankless water heater had zero electrical wiring so it was inoperable when I closed on my house. In my opinion, Trophy is terrible.
Allen, on Aug 04, 2022
We have 8 huge cracks in our exterior brick. It’s from foundation to the freeze boards! (All around the house.) [name removed] was supposed to come by last Thursday & I’ll Assume he didn’t bc neither of us have heard from him. We need this figured out because cracks are separating & it’s not mortar. We have had to have garage door replaced & the company called but never left message. If I wouldn’t have seen them in my missed calls we still wouldn’t have newer door. Painters just showed up to paint it with no notice as well. There seems to be a huge disconnect between a lot of people on Trophy’s team. It’s frustrating & the quality of work does not seem to be above par. You guys seem to want to get to your next 10-20 homes & quickly at that! We would love to meet at our home with [name removed] & his boss if possible. I think we will have an inspection done with a 3rd party to see what is wrong with exterior. But it would be wonderful if you guys would do what you say you are going to do at closing & take care of your customers even after closing. We have been in our home since March & the exterior brick issue is huge. The rock on front of home is separating from brick as well. It’s ridiculous.
Allen, on Jul 04, 2022
Like: Good value for the house. Regarding fixing issues around the house, overall the response time has been very good. If I buy another new house, I hope it's a Trophy Signature home.
Allen, on Jul 08, 2022
It was much more sufficient and faster to set up appointments by calling listed numbers, other then emailing to warranty services.
Allen, on Jun 10, 2022
I have sent a warranty request in April with a vent hood & ductwork problem, that has still not been taken care of. That is unacceptable.
Allen, TX, on Jun 27, 2022
Contractors not wanting to put items in the house that we were to receive. Painting was very inferior
Allen, on Jul 02, 2022
Following are the features that we like and issue about the house: Master bedroom: walk-in shower, large walk-in closet, extra large bathroom, large master bedroom. (do not like the 3 small window, plus there were no blinds on the three small windows. We had to purchase the blinds to match the other blinds. Sunlight is bright in the morning.) The doors to the bathroom and to the closet does not close properly. Kitchen: 5 burner, double oven, wine refrigerator, Pantry: Automatic off and on lights, large pantry. Laundry room: There was no sink, had to buy sink and have it installed. Also, changed the water outlet valve from plastic to metal. Family Room: Nice fireplace, liked the electric outlets on the floor, good quality sliding door but no screen on the patio door. Patio: Issues here. Was not aware of the large column. I have to sell or get rid of our patio furniture because it will not fit. Small cracks and yellow stains on the concrete floor. The gas grill is excellent. Great quality and liked that the natural gas. Office: Storage space in the closet is very good. Lots of shelf space. The office door and the closet doors do not close properly. Like the fan in the office. Guest bedroom: Large walk-in closet. The bedroom light is not bright. Room is very dark. Guest bathroom: Sheet rock work is still not completed. I have requested the warranty department to fix the the deficiencies noted by the independent house inspector but no one has advised.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Allen, TX, on Apr 11, 2023
House itself seems to be satisfactory but yard/lawn was done terribly - sprinkler is buried very swallow and dirt (soil) they used has so many rocks, pebbles, and even trash under the turf. sprinkler hoses are exposed everywhere . . . I am just not happy with yard work they did. Trophy Homes needs to hire different contractor for that.
Allen, TX, on Jan 18, 2023
Weekly status during construction, response on walkthrough and move in from construction mgr
Allen, TX, on Jan 17, 2023
My closing date was miscommunicated from the builder to the title company. I had to totally reschedule my moving in items
Allen, TX, on Dec 30, 2022
unfinished paint job, grout on tiles not finished. wall s not straight wood floor has stains, house was not deep clean, front door has glue showing thru glass bedroom trasem was suppose to have blind no blind laundry room was suppose to have outlet for sink that was not done either...hopfully they will work with us and get it done properly....we moved from baton rouge so couldn't check every trusting it will look like model home
Allen, TX, on Dec 20, 2022
Great experience with [name removed] and [name removed] has been excellent as well.
Allen, TX, on Dec 14, 2022
Beer cans in walls (pre-move -in) Front door not mounted or sealed correctly, powder room cabinet which supports the top counter top is cracked under sink, electrical outlet not working, garage doors not sealed & rain comes inside, hot water heater not heating, properly, construction debris left behind above windows and cabinets, multiple baseboards not caulked properly, doors split on bottoms, cricket and roach infestation associated with unusually large weep holes, attic ladder requires two people to access in a 55 + community. Mail delivery not available due to property mail designation issues (unacceptable). Blind broken.
Allen, TX, on Dec 11, 2022
Loved the model home. Disappointed that we didn't have more selections on the design portion. The Trophy selections for paint, wood flooring, carpet, air-conditioning, cabinetry, cabinetry hardware, etc are more builder's quality rather than the touted 'upgraded' advertisement. Considering the high price paid for the house, we expected higher quality products. Another issue is the yard and exterior areas. Many houses were given live oak trees. We requested live oaks if possible. Yet our neighbors got live oaks and we got chinese pistachios. Additionally, the four trees planted in our yard are entirely too large for the land. We have small yards, yet they chose trees with 40-60' full grown widths. The trees will have to be replaced (or cut down in 5-10 years). All in all, we love the house and the neighborhood. We just feel that we didn't get the options and higher quality value we expected from our high-end investment.
Allen, TX, on Dec 11, 2022
As a start we have be our new home now 3 weeks, NO MAIL YET, your on site staff are no help at all on amy concerns we have. I have sent emails and called your on site person that handles in after move in issues. He has gone missing in action, he had told me that he would set up meeting at the house to correct the issues last week and he was a NO SHOW. On the mail issue your on site person [name removed] has been really no help at all other than he told me he sent an email to a person that was to follow up on that, again no follow up or answer as to how to correct the issue other than "someone is working on it". I have found out late this week that NO ONE in the second phase has received mail and your staff has on solutions so far. We have med's and some bills that only come in the mail that we have not gotten yet that are starting to cause us issues. THE TOTAL LACK OF REAL CONCERN IS AMAZING TO ME. You got our money for the house and now you have moved on . This has and continues to be the worse decision we have made so far in the our lives. I'm disappointed to say the least with most of the people that I have dealt with so far, a few have be wonderful and have tried to help but they seemed to blocked by higher level staff. This is not how you want your property and business to be viewed. Someone in upper management needs make changes ASAP or you will have consequences do to your lack of concern.
Allen, TX, on Nov 15, 2022
We had structural framing issues that had to be repaired. [name removed] told me he would send pictures or the repairs. It will be one month on Nov. 15, 2022 that we moved in, I still have NOT received the picture of the repairs. Please respond. Thank you,
Allen, TX, on Nov 04, 2022
No adjustments were allowed to the plan. The door to the bathroom from the guest bedroom should open into the bathroom to allow for more furniture arrangement in the bedroom. The step into the garage from the house is tripping hazard for a 55 plus homeowner. This step was not shown in the model, which is misleading. The light switch covers do not match throughout the house - some have rounded corners and others have square corners. The quality of the paint on the cabinets is poor. The painters did a poor job of painting the baseboards; they allowed paint to slop over from the baseboards to the walls. There is no walkway from the street to the front porch, which causes guests to walk in the street to the driveway or walk over the grass to get to the front door. This was not apparent when I looked at the model because the model has a walkway from the street to the front door. I should have been told that I would not have a walkway from the street to the front door. The master bedroom should have a standard door (not bifold doors) from the bedroom to the bathroom to improve privacy. The master bedroom should have two outlets on the wall that is designed to accommodate a headboard so that the nightstands on either side of the bed can allow for lamps to be plugged in behind them. The current design of the bedroom has only one plug in the center of the wall, which means you have to plug in lamps, etc. behind the headboard. There should be two towel racks in the master bathroom. The master bedroom closets should have more shelves and there should be an outlet in each master bedroom closet.
Allen, TX, on Oct 19, 2022
The purchase experience was mostly very good. There were some confusing moments with the mortgage company (BHOME) since I was later told that it was the person's first time doing a VA Loan.
Allen, TX, on Oct 13, 2022
We like our construction manager, [name removed] who is polite, patient and professional. [name removed] understood our concerns and tried his best to resolve problems caused by Allied Stone with kitchen island countertop.
Allen, TX, on Aug 09, 2022
Likes: My construction manager [name removed] was awesome. He was prompt in getting back to me with answers to my questions, and he was better than me at spotting issues during our intiial walk-through. He was prompt in addressing issues found after closings. [name removed] in sales was great with me as well. Answered my questions timely and kept me updated on progress. Dislikes - messed up my original design (I had chosen the tub/shower in the Primary Bath). Need to have a book of exterior brick color, stone color, stone shape and trim colors to make it more clear what you are choosing. (My stone shape is very different that what I thought it would be, but I didn't know the proper discription to make sure the contract selection was correct). Design wise - the location of smoke alarms (unsafely high, especially for 55+ community; weight of the fold up attic stairs (it was extrememly difficult to close and I'm freighten of how hard it will be to safely lower. This is especially concerning in a 55+ Community), Sprinkler placement is non-existant in middle of front flower bed and strip of grass closest to the street. Other minor issues were supply chain things out of builder's control (garage door
Allen, TX, on Jun 29, 2022
No option to buyer for any minor changes/requirement
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Allen, on Apr 27, 2023
have only use warranty once and they were timely and efficient, altho French door handles are off level, I can live with that, since doors close now
Allen, on Apr 23, 2023
The response is poor. I was told by the builder it will be fixed or corrected but never happened the builder left the company. this a question of integrity.
Allen, on Apr 11, 2023
A far as warranty service goes your staff almost away's states that it not a warranty issue but a home owner issue as it was not written down at the walk though. One of the best examples I can could give is a ruff spot on an edge of the kitchen sink that was discovered after we had moved in, your response was that it was not pointed out or on the list at the walk though so it was on us to pay to get it repaired. Another example would be how the kinks in the sprinkler line and the fact that the lines in the lawn are exposed in the sprinkler system are not covered even when code calls for them to be approx. 6 inches below grade.
Allen, on Mar 18, 2023
First and foremost we love our home. Great neighborhood. Warranty work is responsive, for the most part. [name removed] is professonal and responsive. Area for improvements: the quality control needs improvement. There are repairs to the dry wall that was done subpar. It an eye sore. Too many issues that need to be corrected for a new home, even though they were fixed.
Allen, on Feb 28, 2023
There is no response or negative response to warranty requests.
Allen, on Jan 28, 2023
My back yard puddles at the lowest spot and I was told that the grading is ok. I asked to see the grading spec but it was never shown to me. Can you help me? Other things were taken care of.
Allen, on Nov 23, 2022
Build quality is poor, lots of sloppy workmanship. Water heater is placed in a bad spot, it waste a tremendous amount of water. Several electrical connections had now ground wire connected. Front door was badly installed.
Allen, on Nov 07, 2022
The subcontractor did not treat my time as valuable. I had to schedule everything around their schedule - I’m not retired!
Allen, on Nov 06, 2022
1.My garage door has not been replaced with the specified one for the last 6 months in spite of repeated Warranty requests & request to the builder. No one is giving a date as to when it will be replaced. 2. The shower in the master bedroom is poorly designed & is very dangerous for a senior person . The bench/seat ,the shower & its handle are not in sync. One has to get up from the seat to control the water. To prevent a fall no grab bars have been installed.(It is 55+ community!) 3. The hot water GCCI switch has been tripping. One has to go out of the house to reset it.The switch has been replaced twice. The technician while replacing the GCCI switch last time commented that a cheap quality switch was used & there have been complaints about this switch. 4. Air conditioning is not uniformally distributed in the house. The Master bed room gets very cold while the other two rooms & the study get less airconditioning; fans have to be used in these two rooms.
Allen, on Nov 03, 2022
Unresponsive warranty service/ customer care Very slow response to warranty repair requests - many requests just ignored and practically little follow up.
Allen, on Oct 27, 2022
Has been difficult to determine how and where to get help to resolve issues and concerns.
Allen, on Oct 04, 2022
ISSUES HAVE COME UP. WHEN ADDRESSED THE VENDOR DOES ADDITIONAL DAMAGE/ISSUE WHEN EFFECTING REPAIR. TROPHY IS SLOW TO RESPOND AND/OR TOLD ME THERE IS NO SOLUTION TO THE NEW ITEM/ISSUE. I HAVE BEEN TOLD THAT MY ISSUE/QUESTION WAS AN ITEM THAT WAS WITHIN TOLERANCE or SPECIFICATION WITHOUT SHOWING ME EITHER.
Allen, on Aug 27, 2022
Warranty submittals are Typically followed up on the specially the larger items. I have had trouble with the sprinkler system without help. Too many repairs to count and too much money spent. The grass was installed in February and have numerous dead spots but no assistance. Some drainage issues around the house but no accountability for runoff from neighbors yard that filled the drainage slope. Rained before grass placed for neighboring home and mud ran between fences. Doesn’t drain as well as expected. The sprinkler has been my big issue that never seems to resolve itself. All heads were buried and had numerous leaks and crimped drip irrigation lines. Once I fixed one they washed their hands of any repairs but I couldn’t wait for days or weeks to get it repaired.
Allen, on Aug 04, 2022
We have 8 huge cracks in our exterior brick. It’s from foundation to the freeze boards! (All around the house.) [name removed] was supposed to come by last Thursday & I’ll Assume he didn’t bc neither of us have heard from him. We need this figured out because cracks are separating & it’s not mortar. We have had to have garage door replaced & the company called but never left message. If I wouldn’t have seen them in my missed calls we still wouldn’t have newer door. Painters just showed up to paint it with no notice as well. There seems to be a huge disconnect between a lot of people on Trophy’s team. It’s frustrating & the quality of work does not seem to be above par. You guys seem to want to get to your next 10-20 homes & quickly at that! We would love to meet at our home with [name removed] & his boss if possible. I think we will have an inspection done with a 3rd party to see what is wrong with exterior. But it would be wonderful if you guys would do what you say you are going to do at closing & take care of your customers even after closing. We have been in our home since March & the exterior brick issue is huge. The rock on front of home is separating from brick as well. It’s ridiculous.
Allen, on Jul 08, 2022
It was much more sufficient and faster to set up appointments by calling listed numbers, other then emailing to warranty services.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Allen, on May 12, 2023
Build quality and some design / engineering elements, hot water heater placement, and lack of POU water heaters is silly. Electrical wiring was sloppy, internet cabling was all miss wired. Commitments were made and not kept.
Allen, on Apr 07, 2023
Landscaping quality has been an ongoing complaint with unsatisfactory results!
Allen, on Mar 26, 2023
Warranty managers only try to find excuses rather than going over and beyond to address the issues. I am not sure if this is what Trophy intended their roles to be. Somewhat disappointed for myself and many other residents I talked to
Allen, on Mar 15, 2023
THE HOME IS OF GOOD QUALITY BUT THE FINISH IS NOT GOOD BY THE SUB CONTRACTORS
Allen, on Jan 19, 2023
Overall I like the experience with trophy but one thing is that I got a broken countertop with guest bathroom but looks like not so far
Allen, on Nov 26, 2022
Beautifully desiged home, but I continie having issues with losing hot water(about 7 or 8 times since I moved in Feb12/22). As recent as 11/24, I lost power in the garage, sprinkler system and yet again, no hot water. It appears that some of GFCI's are not working. I filed the claim with warranty department yesterday. This is unacceptible!
Allen, on Nov 11, 2022
The construction and warranty workers are not supervised by the their supervisors to insure they are doing/completing the jobs correctly.
Allen, on Oct 16, 2022
30-day close list was a horrific experience. Defective wood floors should have been replaced before we closed on the home. Kitchen cabinets severely damaged due to the wood floors. Warranty team does not follow up or take notes; closes tickets without completing. I could go on...
Allen, on Sep 08, 2022
It has been difficult to get Trophy to honor warranty items. Scheduling has been stressful, work quality has sometimes been poor or the worker breaks something else, it takes multiple trips, and there is no escalation process.
Allen, on Aug 22, 2022
[Translated from ZH-S] The structure of the house is reasonably designed,
Allen, on Aug 14, 2022
Everything up to move in was handled very well. The warranty work has been a roller-coaster ride…they would be all over it for a day or two and then disappear for a week or two.
Allen, on Jul 14, 2022
We have had a great experience with our home. There are just a few thing inside of the home that I feel have been poor quality. (door knobs, nails in bottom of doors, cables not complete in box, etc.) I'm disappointed in the gym for as large of community we have here, the gym is unusable if someone else is working out. [name removed] big enough for over 2 people at at time.
Allen, on Jul 07, 2022
Terrible quality and lack of response to issues with my home. Several issues that should have been resolved prior to my taking possession.
Allen, on Jul 06, 2022
Trophy is non-responsive. I reported my irrigation system is not working. I was told to send email through Trophy’s website. I got a call on May 10, which is 18 days after I reported the irrigation does not work. I have problems with my electrical outlets and lights. There are several lights and outlets on one circuit. I checked it myself. The light over my house number has never worked. My tankless water heater had zero electrical wiring so it was inoperable when I closed on my house. In my opinion, Trophy is terrible.
Allen, on Jul 04, 2022
Like: Good value for the house. Regarding fixing issues around the house, overall the response time has been very good. If I buy another new house, I hope it's a Trophy Signature home.
Allen, on Jul 02, 2022
Following are the features that we like and issue about the house: Master bedroom: walk-in shower, large walk-in closet, extra large bathroom, large master bedroom. (do not like the 3 small window, plus there were no blinds on the three small windows. We had to purchase the blinds to match the other blinds. Sunlight is bright in the morning.) The doors to the bathroom and to the closet does not close properly. Kitchen: 5 burner, double oven, wine refrigerator, Pantry: Automatic off and on lights, large pantry. Laundry room: There was no sink, had to buy sink and have it installed. Also, changed the water outlet valve from plastic to metal. Family Room: Nice fireplace, liked the electric outlets on the floor, good quality sliding door but no screen on the patio door. Patio: Issues here. Was not aware of the large column. I have to sell or get rid of our patio furniture because it will not fit. Small cracks and yellow stains on the concrete floor. The gas grill is excellent. Great quality and liked that the natural gas. Office: Storage space in the closet is very good. Lots of shelf space. The office door and the closet doors do not close properly. Like the fan in the office. Guest bedroom: Large walk-in closet. The bedroom light is not bright. Room is very dark. Guest bathroom: Sheet rock work is still not completed. I have requested the warranty department to fix the the deficiencies noted by the independent house inspector but no one has advised.