Top Homebuilder Ratings & Reviews

Trophy Signature Homes

Legends At Twin Creeks

186 Homeowner Reviews Completed Nov 2022 - May 2024

Overall Satisfaction

3.9
Customers' overall satisfaction
3.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Construction Experience

4.4

Customer Care Experience

4.6

Home Readiness

4.3

Installation & Workmanship

4.2

Community Profile

Enjoy your golden years in Uptown Crossing, a 55+ community designed for active adults with no thought of slowing down. Located within Legends at Twin Crossing, the community boasts its own amenity center. Keep fit at the clubhouse fitness center or swim laps in the resort-style pool. The Allen Trail System runs through Twin Creeks offering access to miles of natural walking, biking, and jogging paths. Make friends while enjoying an active social calendar. The prime Allen location means you’ll never have to wonder where to go when it’s date night.


Driving Directions
Request More Info

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Allen, on Apr 25, 2024

The house itself is nice. The sales process was difficult and stressful. The warranty service is very disappointing and not at all of the quality that Trophy promised it would be. (Lack of clear and timely communication, along with a lot of foot dragging, inefficiency in taking care of warranty service, repairs, etc., and promises not kept.

3.1
Verified Homeowner
Allen, TX, on Apr 30, 2024

We love the house and are very satisfied with both the structure and the neighborhood. The only complaint we have so far is that the back yard is uneven so it collects rainwater in the middle, making it difficult to mow. We have already informed the builder and he is taking care of it. Incidentally, he has been very polite and understanding of this issue.

4.9
Verified Homeowner
Allen, on May 12, 2024

Our Construction Manager was very good in communicating, following up and being responsive to our requests. Warranty services seems to seek ways not to take care of items needing repairs on some items.

2.6
Verified Homeowner
Allen, on Mar 01, 2024

Simple items that should be a warranty item we’re not covered and I will end up paying to have fixed. This is not what I was expecting from a “warranty”.

4.9
Verified Homeowner
Allen, on Apr 17, 2024

We love the home, despite some of the deficiencies in workmanship, some of which we are told are not warranty items. Thus, we'll just have to live with them or pay someone to make them right, which they should have been from the start. There was a cut in the carpet, looks like a carpet layer's box cutter went through it, probably when cutting the plastic wrap off at installation, and apparently thats not going to be fixed. There are a few window sills that arent level, but I see that in many new homes. There was red marker on the flooring where the installer was marking transitions I presume and was told nothing would be done about that, as its cosmetic. I've tried to remove it myself and its been alot of work. Some of it still will not come off. The roofing company is pretty substandard. They have been out a half dozen times to "fix" their faulty work. But, Trophy has continued to address all of the problems, not related to flooring, and we are thankful for that.

3.7
Verified Homeowner
Allen, TX, on Apr 29, 2024

Gary Hermann was wonderful to work with.

4.7
Verified Homeowner
Allen, on Sep 19, 2023

Our builders rep was fantastic as well as Angelo, the sales consultant.

4.4
Verified Homeowner
Allen, on Oct 29, 2023

Warranty items recorded at 3mo meeting were basically ignored until almost time for 6mo meeting.

3.0
Verified Homeowner
Allen, TX, on Apr 28, 2024

Experience was great.

5.0
Verified Homeowner
Allen, on Jul 27, 2023

Warranty items were repeatedly denied. Had to escalate warranty issues. Painting is sloppy, Grading between houses is causing drainage issues.

2.6
Verified Homeowner
Allen, on Aug 24, 2023

Too slow and lots bureaucratic. Nothing gets done promptly. The treatment is nothing like being in a NEW house!!

3.3
Verified Homeowner
Allen, TX, on Apr 08, 2024

Everything went like clock work

5.0
Verified Homeowner
Allen, on Jul 13, 2023

The level of attention to detail like the trim, base board, Caulking etc was treated with zero attention to detail. The small details matter and could easily be resolved but once you close we are then told it's cosmetic. My view is the quality does matter but the details matter as much. We spent several months trying to resolve our garage door movement, several times it would not fully close etc. The door was poorly installed and was actually crooked. Turn out there was a board that needed to be replaced, but no one wanted to pay for it. Also my front entrance brick entrance looks awful, one of the workers spilled dark stain all over and then tried to cover it up with mortar. This was addressed in the walk through and I still can't get any one to resolve. Once Trophy gets paid its like crickets... No one cares, and it all becomes the homeowner problem..

3.6
Verified Homeowner
Allen, on Jul 22, 2023

Warranty is great! I had a few warranty tickets for items that should have been caught before closing, but they were very quickly and efficiently addressed by the warranty team.

5.0
Verified Homeowner
Allen, TX, on Mar 31, 2024

The interior finish and community location.

5.0
Verified Homeowner
Allen, on Apr 27, 2023

have only use warranty once and they were timely and efficient, altho French door handles are off level, I can live with that, since doors close now

4.5
Verified Homeowner
Allen, on Jun 30, 2023

Problems you wouldn’t expect from a $500,000 home especially as to concerns with electrical, plumbing and craftsmanship

3.2
Verified Homeowner
Allen, TX, on Mar 03, 2024

Communication lacked slightly before closing and minimal options for choices to select from exterior to interior design.

4.9
Verified Homeowner
Allen, on Apr 23, 2023

The response is poor. I was told by the builder it will be fixed or corrected but never happened the builder left the company. this a question of integrity.

3.2
Verified Homeowner
Allen, on May 12, 2023

Build quality and some design / engineering elements, hot water heater placement, and lack of POU water heaters is silly. Electrical wiring was sloppy, internet cabling was all miss wired. Commitments were made and not kept.

2.2
Verified Homeowner
Allen, TX, on Jan 16, 2024

Dislike: Building materials: flooring, cabinets Like: floor plans

4.3
Verified Homeowner
Allen, on Apr 07, 2023

Landscaping quality has been an ongoing complaint with unsatisfactory results!

2.8
Verified Homeowner
Allen, on Apr 11, 2023

A far as warranty service goes your staff almost away's states that it not a warranty issue but a home owner issue as it was not written down at the walk though. One of the best examples I can could give is a ruff spot on an edge of the kitchen sink that was discovered after we had moved in, your response was that it was not pointed out or on the list at the walk though so it was on us to pay to get it repaired. Another example would be how the kinks in the sprinkler line and the fact that the lines in the lawn are exposed in the sprinkler system are not covered even when code calls for them to be approx. 6 inches below grade.

3.9
Verified Homeowner
Allen, TX, on Dec 27, 2023

Gary was extremely easy to work with and always answered my questions in a timely manner.

5.0
Verified Homeowner
Allen, on Mar 26, 2023

Warranty managers only try to find excuses rather than going over and beyond to address the issues. I am not sure if this is what Trophy intended their roles to be. Somewhat disappointed for myself and many other residents I talked to

3.3
Verified Homeowner
Allen, on Mar 28, 2023

Warranty service is very limited.

3.0
Verified Homeowner
Allen, TX, on Nov 14, 2023

I enjoyed working with Gary in the Community Sales office to select the right home for me. I've been very pleased working with the builder, Josh to learn about my new home and all the features. That was so helpful and appreciated. Josh has been great in answering any questions I've had since moving in. He is a real asset to your company.

4.9
Verified Homeowner
Allen, on Mar 15, 2023

THE HOME IS OF GOOD QUALITY BUT THE FINISH IS NOT GOOD BY THE SUB CONTRACTORS

3.1
Verified Homeowner
Allen, on Mar 18, 2023

First and foremost we love our home. Great neighborhood. Warranty work is responsive, for the most part. David McGinnis is professonal and responsive. Area for improvements: the quality control needs improvement. There are repairs to the dry wall that was done subpar. It an eye sore. Too many issues that need to be corrected for a new home, even though they were fixed.

4.8
Verified Homeowner
Allen, TX, on Nov 09, 2023

We like the layout and modern/open design of the new house. Nice neighborhood and convenient location of the community. Construction manager was very helpful for timely and smooth closing. He even helped to install some missing items after the closing. I wish the builder may provide some options and/or choices in a newly-built house at home owner's extra expense, for example adding additional power outlets at certain desired location and a fan in a room, etc. It will be much more difficulty and costly to do those kind of work after closing. But we always got a NO for any such a request. Sales manager may be better trained to be more customer friendly and professionally. Before the contract was signed, he sent us the wrong version of a sample contract which caused a lot of confusion. We moved from another State to Texas, it could be better off to have some flexibility in closing date, rather dictated by the sales manager.

3.8
Verified Homeowner
Allen, on Jan 19, 2023

Overall I like the experience with trophy but one thing is that I got a broken countertop with guest bathroom but looks like not so far

4.4
Verified Homeowner
Allen, on Feb 28, 2023

There is no response or negative response to warranty requests.

1.4
Verified Homeowner
Allen, TX, on Oct 31, 2023

Everyone responded in a friendly and immediate manner.

5.0
Verified Homeowner
Allen, on Dec 28, 2022

Follow up on the warranties

4.6
Verified Homeowner
Allen, on Jan 28, 2023

My back yard puddles at the lowest spot and I was told that the grading is ok. I asked to see the grading spec but it was never shown to me. Can you help me? Other things were taken care of.

3.3
Verified Homeowner
Allen, TX, on Sep 18, 2023

Love the floor plan. The paint is poor quality, it has a lot of scuff marks on its from the move which can't be wiped off. Garage and Patio already has cracks. We have a dead tree in the front yard which was made aware to mgt before closing, and has not been replaced. Roof had partial repair done.

4.7
Verified Homeowner
Allen, on Nov 23, 2022

Build quality is poor, lots of sloppy workmanship. Water heater is placed in a bad spot, it waste a tremendous amount of water. Several electrical connections had now ground wire connected. Front door was badly installed.

2.4
Verified Homeowner
Allen, on Nov 26, 2022

Beautifully desiged home, but I continie having issues with losing hot water(about 7 or 8 times since I moved in Feb12/22). As recent as 11/24, I lost power in the garage, sprinkler system and yet again, no hot water. It appears that some of GFCI's are not working. I filed the claim with warranty department yesterday. This is unacceptible!

4.0
Verified Homeowner
Allen, TX, on Aug 27, 2023

Finishing touches not followed thru on

4.8
Verified Homeowner
Allen, on Nov 07, 2022

The subcontractor did not treat my time as valuable. I had to schedule everything around their schedule - I’m not retired!

2.0
Verified Homeowner
Allen, on Nov 11, 2022

The construction and warranty workers are not supervised by the their supervisors to insure they are doing/completing the jobs correctly.

3.2
Verified Homeowner
Allen, TX, on Jul 17, 2023

How a hail storm before closing was handled. I know Trophy was somewhat at the mercy of the insurance process, but unusual occurrences like this could be reason to not follow the "general" rules for not allowing a closing due to pending insurance claims. I feel like a legal document could have been drawn up circumventing that process and we would not have had to move twice, into an apartment and storage, and had the roof replaced after move in. Now we are concerned about the quality of the new, new roof, as it has already leaked and poured into the smoke alarm system. But it seems like it is all being addressed, as well as Trophy can. Thus throughout all of this ordeal, I still give you a 9, as we are overall very happy with the home.

4.3
Verified Homeowner
Allen, on Oct 16, 2022

30-day close list was a horrific experience. Defective wood floors should have been replaced before we closed on the home. Kitchen cabinets severely damaged due to the wood floors. Warranty team does not follow up or take notes; closes tickets without completing. I could go on...

3.0
Verified Homeowner
Allen, on Nov 06, 2022

1.My garage door has not been replaced with the specified one for the last 6 months in spite of repeated Warranty requests & request to the builder. No one is giving a date as to when it will be replaced. 2. The shower in the master bedroom is poorly designed & is very dangerous for a senior person . The bench/seat ,the shower & its handle are not in sync. One has to get up from the seat to control the water. To prevent a fall no grab bars have been installed.(It is 55+ community!) 3. The hot water GCCI switch has been tripping. One has to go out of the house to reset it.The switch has been replaced twice. The technician while replacing the GCCI switch last time commented that a cheap quality switch was used & there have been complaints about this switch. 4. Air conditioning is not uniformally distributed in the house. The Master bed room gets very cold while the other two rooms & the study get less airconditioning; fans have to be used in these two rooms.

1.7
Verified Homeowner
Allen, TX, on Jul 13, 2023

great experience so far!

4.6
Verified Homeowner
Allen, on Oct 03, 2022

Warranty work lacks commitment to get work completed

3.6
Verified Homeowner
Allen, on Nov 03, 2022

Unresponsive warranty service/ customer care Very slow response to warranty repair requests - many requests just ignored and practically little follow up.

3.2
Verified Homeowner
Allen, TX, on Jun 30, 2023

- Incorrect answers on what features to expect in the home (e.g. said "no" to window treatments being provided but then during on-site visit we found blinds were being installed) - Title commitment had exception referring to wrong HOA and this was never explained (but was removed at our request) - House was not ready for independent inspection (e.g. oven & kitchen GFCI and were inoperable) - Lack of communication and written commitment to replace roof from hail damage that occurred 3 days prior to closing (we were promised at least an email but sitting at closing we had to rely on word of VP of Construction Larry Hicks that it would be taken care of in order to sign closing paperwork) - Day of move-in the kitchen GFCI breaker would not reset (stayed off) - Walk-thru items not resolved at 30-day mark: - Kitchen GFCI breaker (note: this was finally fixed on 6/29 sans wall repair) - HVAC report/ XXXXX ysis on deficient temperature differential test (11 degrees rather than 15-22) - No response to our inquiry about lack of whole-home surge suppression not meeting city code - Window sash replacement in guest bedroom (fixed 6/26) - Sprinkler system layout

3.9
Verified Homeowner
Allen, on Oct 03, 2022

We have been very satisfied working with everyone.

4.8
Verified Homeowner
Allen, on Oct 27, 2022

Has been difficult to determine how and where to get help to resolve issues and concerns.

3.0
Verified Homeowner
Allen, TX, on Apr 11, 2023

House itself seems to be satisfactory but yard/lawn was done terribly - sprinkler is buried very swallow and dirt (soil) they used has so many rocks, pebbles, and even trash under the turf. sprinkler hoses are exposed everywhere . . . I am just not happy with yard work they did. Trophy Homes needs to hire different contractor for that.

4.5
Verified Homeowner
Allen, on Sep 08, 2022

It has been difficult to get Trophy to honor warranty items. Scheduling has been stressful, work quality has sometimes been poor or the worker breaks something else, it takes multiple trips, and there is no escalation process.

3.5
Verified Homeowner
Allen, on Oct 15, 2022

warranty responsiveness is terrible

1.1
Verified Homeowner
Allen, TX, on Jan 18, 2023

Weekly status during construction, response on walkthrough and move in from construction mgr

4.5
Verified Homeowner
Allen, on Aug 26, 2022

The service after sales is totally not satisfactory.

2.5
Verified Homeowner
Allen, on Oct 04, 2022

ISSUES HAVE COME UP. WHEN ADDRESSED THE VENDOR DOES ADDITIONAL DAMAGE/ISSUE WHEN EFFECTING REPAIR. TROPHY IS SLOW TO RESPOND AND/OR TOLD ME THERE IS NO SOLUTION TO THE NEW ITEM/ISSUE. I HAVE BEEN TOLD THAT MY ISSUE/QUESTION WAS AN ITEM THAT WAS WITHIN TOLERANCE or SPECIFICATION WITHOUT SHOWING ME EITHER.

1.4
Verified Homeowner
Allen, TX, on Jan 17, 2023

My closing date was miscommunicated from the builder to the title company. I had to totally reschedule my moving in items

4.9
Verified Homeowner
Allen, on Aug 22, 2022

[Translated from ZH-S] The structure of the house is reasonably designed,

2.3
Verified Homeowner
Allen, on Sep 04, 2022

Too lengthy to type

4.5
Verified Homeowner
Allen, TX, on Dec 30, 2022

unfinished paint job, grout on tiles not finished. wall s not straight wood floor has stains, house was not deep clean, front door has glue showing thru glass bedroom trasem was suppose to have blind no blind laundry room was suppose to have outlet for sink that was not done either...hopfully they will work with us and get it done properly....we moved from baton rouge so couldn't check every trusting it will look like model home

3.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on Apr 30, 2024

We love the house and are very satisfied with both the structure and the neighborhood. The only complaint we have so far is that the back yard is uneven so it collects rainwater in the middle, making it difficult to mow. We have already informed the builder and he is taking care of it. Incidentally, he has been very polite and understanding of this issue.

4.9
Verified Homeowner
Allen, TX, on Apr 29, 2024

Gary Hermann was wonderful to work with.

4.7
Verified Homeowner
Allen, TX, on Apr 28, 2024

Experience was great.

5.0
Verified Homeowner
Allen, TX, on Apr 08, 2024

Everything went like clock work

5.0
Verified Homeowner
Allen, TX, on Mar 31, 2024

The interior finish and community location.

5.0
Verified Homeowner
Allen, TX, on Mar 03, 2024

Communication lacked slightly before closing and minimal options for choices to select from exterior to interior design.

4.9
Verified Homeowner
Allen, TX, on Jan 16, 2024

Dislike: Building materials: flooring, cabinets Like: floor plans

4.3
Verified Homeowner
Allen, TX, on Dec 27, 2023

Gary was extremely easy to work with and always answered my questions in a timely manner.

5.0
Verified Homeowner
Allen, TX, on Nov 14, 2023

I enjoyed working with Gary in the Community Sales office to select the right home for me. I've been very pleased working with the builder, Josh to learn about my new home and all the features. That was so helpful and appreciated. Josh has been great in answering any questions I've had since moving in. He is a real asset to your company.

4.9
Verified Homeowner
Allen, TX, on Nov 09, 2023

We like the layout and modern/open design of the new house. Nice neighborhood and convenient location of the community. Construction manager was very helpful for timely and smooth closing. He even helped to install some missing items after the closing. I wish the builder may provide some options and/or choices in a newly-built house at home owner's extra expense, for example adding additional power outlets at certain desired location and a fan in a room, etc. It will be much more difficulty and costly to do those kind of work after closing. But we always got a NO for any such a request. Sales manager may be better trained to be more customer friendly and professionally. Before the contract was signed, he sent us the wrong version of a sample contract which caused a lot of confusion. We moved from another State to Texas, it could be better off to have some flexibility in closing date, rather dictated by the sales manager.

3.8
Verified Homeowner
Allen, TX, on Oct 31, 2023

Everyone responded in a friendly and immediate manner.

5.0
Verified Homeowner
Allen, TX, on Sep 18, 2023

Love the floor plan. The paint is poor quality, it has a lot of scuff marks on its from the move which can't be wiped off. Garage and Patio already has cracks. We have a dead tree in the front yard which was made aware to mgt before closing, and has not been replaced. Roof had partial repair done.

4.7
Verified Homeowner
Allen, TX, on Aug 27, 2023

Finishing touches not followed thru on

4.8
Verified Homeowner
Allen, TX, on Jul 17, 2023

How a hail storm before closing was handled. I know Trophy was somewhat at the mercy of the insurance process, but unusual occurrences like this could be reason to not follow the "general" rules for not allowing a closing due to pending insurance claims. I feel like a legal document could have been drawn up circumventing that process and we would not have had to move twice, into an apartment and storage, and had the roof replaced after move in. Now we are concerned about the quality of the new, new roof, as it has already leaked and poured into the smoke alarm system. But it seems like it is all being addressed, as well as Trophy can. Thus throughout all of this ordeal, I still give you a 9, as we are overall very happy with the home.

4.3
Verified Homeowner
Allen, TX, on Jul 13, 2023

great experience so far!

4.6
Verified Homeowner
Allen, TX, on Jun 30, 2023

- Incorrect answers on what features to expect in the home (e.g. said "no" to window treatments being provided but then during on-site visit we found blinds were being installed) - Title commitment had exception referring to wrong HOA and this was never explained (but was removed at our request) - House was not ready for independent inspection (e.g. oven & kitchen GFCI and were inoperable) - Lack of communication and written commitment to replace roof from hail damage that occurred 3 days prior to closing (we were promised at least an email but sitting at closing we had to rely on word of VP of Construction Larry Hicks that it would be taken care of in order to sign closing paperwork) - Day of move-in the kitchen GFCI breaker would not reset (stayed off) - Walk-thru items not resolved at 30-day mark: - Kitchen GFCI breaker (note: this was finally fixed on 6/29 sans wall repair) - HVAC report/ XXXXX ysis on deficient temperature differential test (11 degrees rather than 15-22) - No response to our inquiry about lack of whole-home surge suppression not meeting city code - Window sash replacement in guest bedroom (fixed 6/26) - Sprinkler system layout

3.9
Verified Homeowner
Allen, TX, on Apr 11, 2023

House itself seems to be satisfactory but yard/lawn was done terribly - sprinkler is buried very swallow and dirt (soil) they used has so many rocks, pebbles, and even trash under the turf. sprinkler hoses are exposed everywhere . . . I am just not happy with yard work they did. Trophy Homes needs to hire different contractor for that.

4.5
Verified Homeowner
Allen, TX, on Jan 18, 2023

Weekly status during construction, response on walkthrough and move in from construction mgr

4.5
Verified Homeowner
Allen, TX, on Jan 17, 2023

My closing date was miscommunicated from the builder to the title company. I had to totally reschedule my moving in items

4.9
Verified Homeowner
Allen, TX, on Dec 30, 2022

unfinished paint job, grout on tiles not finished. wall s not straight wood floor has stains, house was not deep clean, front door has glue showing thru glass bedroom trasem was suppose to have blind no blind laundry room was suppose to have outlet for sink that was not done either...hopfully they will work with us and get it done properly....we moved from baton rouge so couldn't check every trusting it will look like model home

3.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Allen, on May 12, 2024

Our Construction Manager was very good in communicating, following up and being responsive to our requests. Warranty services seems to seek ways not to take care of items needing repairs on some items.

2.6
Verified Homeowner
Allen, on Mar 01, 2024

Simple items that should be a warranty item we’re not covered and I will end up paying to have fixed. This is not what I was expecting from a “warranty”.

4.9
Verified Homeowner
Allen, on Oct 29, 2023

Warranty items recorded at 3mo meeting were basically ignored until almost time for 6mo meeting.

3.0
Verified Homeowner
Allen, on Aug 24, 2023

Too slow and lots bureaucratic. Nothing gets done promptly. The treatment is nothing like being in a NEW house!!

3.3
Verified Homeowner
Allen, on Jul 22, 2023

Warranty is great! I had a few warranty tickets for items that should have been caught before closing, but they were very quickly and efficiently addressed by the warranty team.

5.0
Verified Homeowner
Allen, on Apr 27, 2023

have only use warranty once and they were timely and efficient, altho French door handles are off level, I can live with that, since doors close now

4.5
Verified Homeowner
Allen, on Apr 23, 2023

The response is poor. I was told by the builder it will be fixed or corrected but never happened the builder left the company. this a question of integrity.

3.2
Verified Homeowner
Allen, on Apr 11, 2023

A far as warranty service goes your staff almost away's states that it not a warranty issue but a home owner issue as it was not written down at the walk though. One of the best examples I can could give is a ruff spot on an edge of the kitchen sink that was discovered after we had moved in, your response was that it was not pointed out or on the list at the walk though so it was on us to pay to get it repaired. Another example would be how the kinks in the sprinkler line and the fact that the lines in the lawn are exposed in the sprinkler system are not covered even when code calls for them to be approx. 6 inches below grade.

3.9
Verified Homeowner
Allen, on Mar 28, 2023

Warranty service is very limited.

3.0
Verified Homeowner
Allen, on Mar 18, 2023

First and foremost we love our home. Great neighborhood. Warranty work is responsive, for the most part. David McGinnis is professonal and responsive. Area for improvements: the quality control needs improvement. There are repairs to the dry wall that was done subpar. It an eye sore. Too many issues that need to be corrected for a new home, even though they were fixed.

4.8
Verified Homeowner
Allen, on Feb 28, 2023

There is no response or negative response to warranty requests.

1.4
Verified Homeowner
Allen, on Jan 28, 2023

My back yard puddles at the lowest spot and I was told that the grading is ok. I asked to see the grading spec but it was never shown to me. Can you help me? Other things were taken care of.

3.3
Verified Homeowner
Allen, on Nov 23, 2022

Build quality is poor, lots of sloppy workmanship. Water heater is placed in a bad spot, it waste a tremendous amount of water. Several electrical connections had now ground wire connected. Front door was badly installed.

2.4
Verified Homeowner
Allen, on Nov 07, 2022

The subcontractor did not treat my time as valuable. I had to schedule everything around their schedule - I’m not retired!

2.0
Verified Homeowner
Allen, on Nov 06, 2022

1.My garage door has not been replaced with the specified one for the last 6 months in spite of repeated Warranty requests & request to the builder. No one is giving a date as to when it will be replaced. 2. The shower in the master bedroom is poorly designed & is very dangerous for a senior person . The bench/seat ,the shower & its handle are not in sync. One has to get up from the seat to control the water. To prevent a fall no grab bars have been installed.(It is 55+ community!) 3. The hot water GCCI switch has been tripping. One has to go out of the house to reset it.The switch has been replaced twice. The technician while replacing the GCCI switch last time commented that a cheap quality switch was used & there have been complaints about this switch. 4. Air conditioning is not uniformally distributed in the house. The Master bed room gets very cold while the other two rooms & the study get less airconditioning; fans have to be used in these two rooms.

1.7
Verified Homeowner
Allen, on Nov 03, 2022

Unresponsive warranty service/ customer care Very slow response to warranty repair requests - many requests just ignored and practically little follow up.

3.2
Verified Homeowner
Allen, on Oct 27, 2022

Has been difficult to determine how and where to get help to resolve issues and concerns.

3.0
Verified Homeowner
Allen, on Oct 15, 2022

warranty responsiveness is terrible

1.1
Verified Homeowner
Allen, on Oct 04, 2022

ISSUES HAVE COME UP. WHEN ADDRESSED THE VENDOR DOES ADDITIONAL DAMAGE/ISSUE WHEN EFFECTING REPAIR. TROPHY IS SLOW TO RESPOND AND/OR TOLD ME THERE IS NO SOLUTION TO THE NEW ITEM/ISSUE. I HAVE BEEN TOLD THAT MY ISSUE/QUESTION WAS AN ITEM THAT WAS WITHIN TOLERANCE or SPECIFICATION WITHOUT SHOWING ME EITHER.

1.4
Verified Homeowner
Allen, on Sep 04, 2022

Too lengthy to type

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Allen, on Apr 25, 2024

The house itself is nice. The sales process was difficult and stressful. The warranty service is very disappointing and not at all of the quality that Trophy promised it would be. (Lack of clear and timely communication, along with a lot of foot dragging, inefficiency in taking care of warranty service, repairs, etc., and promises not kept.

3.1
Verified Homeowner
Allen, on Apr 17, 2024

We love the home, despite some of the deficiencies in workmanship, some of which we are told are not warranty items. Thus, we'll just have to live with them or pay someone to make them right, which they should have been from the start. There was a cut in the carpet, looks like a carpet layer's box cutter went through it, probably when cutting the plastic wrap off at installation, and apparently thats not going to be fixed. There are a few window sills that arent level, but I see that in many new homes. There was red marker on the flooring where the installer was marking transitions I presume and was told nothing would be done about that, as its cosmetic. I've tried to remove it myself and its been alot of work. Some of it still will not come off. The roofing company is pretty substandard. They have been out a half dozen times to "fix" their faulty work. But, Trophy has continued to address all of the problems, not related to flooring, and we are thankful for that.

3.7
Verified Homeowner
Allen, on Sep 19, 2023

Our builders rep was fantastic as well as Angelo, the sales consultant.

4.4
Verified Homeowner
Allen, on Jul 27, 2023

Warranty items were repeatedly denied. Had to escalate warranty issues. Painting is sloppy, Grading between houses is causing drainage issues.

2.6
Verified Homeowner
Allen, on Jul 13, 2023

The level of attention to detail like the trim, base board, Caulking etc was treated with zero attention to detail. The small details matter and could easily be resolved but once you close we are then told it's cosmetic. My view is the quality does matter but the details matter as much. We spent several months trying to resolve our garage door movement, several times it would not fully close etc. The door was poorly installed and was actually crooked. Turn out there was a board that needed to be replaced, but no one wanted to pay for it. Also my front entrance brick entrance looks awful, one of the workers spilled dark stain all over and then tried to cover it up with mortar. This was addressed in the walk through and I still can't get any one to resolve. Once Trophy gets paid its like crickets... No one cares, and it all becomes the homeowner problem..

3.6
Verified Homeowner
Allen, on Jun 30, 2023

Problems you wouldn’t expect from a $500,000 home especially as to concerns with electrical, plumbing and craftsmanship

3.2
Verified Homeowner
Allen, on May 12, 2023

Build quality and some design / engineering elements, hot water heater placement, and lack of POU water heaters is silly. Electrical wiring was sloppy, internet cabling was all miss wired. Commitments were made and not kept.

2.2
Verified Homeowner
Allen, on Apr 07, 2023

Landscaping quality has been an ongoing complaint with unsatisfactory results!

2.8
Verified Homeowner
Allen, on Mar 26, 2023

Warranty managers only try to find excuses rather than going over and beyond to address the issues. I am not sure if this is what Trophy intended their roles to be. Somewhat disappointed for myself and many other residents I talked to

3.3
Verified Homeowner
Allen, on Mar 15, 2023

THE HOME IS OF GOOD QUALITY BUT THE FINISH IS NOT GOOD BY THE SUB CONTRACTORS

3.1
Verified Homeowner
Allen, on Jan 19, 2023

Overall I like the experience with trophy but one thing is that I got a broken countertop with guest bathroom but looks like not so far

4.4
Verified Homeowner
Allen, on Dec 28, 2022

Follow up on the warranties

4.6
Verified Homeowner
Allen, on Nov 26, 2022

Beautifully desiged home, but I continie having issues with losing hot water(about 7 or 8 times since I moved in Feb12/22). As recent as 11/24, I lost power in the garage, sprinkler system and yet again, no hot water. It appears that some of GFCI's are not working. I filed the claim with warranty department yesterday. This is unacceptible!

4.0
Verified Homeowner
Allen, on Nov 11, 2022

The construction and warranty workers are not supervised by the their supervisors to insure they are doing/completing the jobs correctly.

3.2
Verified Homeowner
Allen, on Oct 16, 2022

30-day close list was a horrific experience. Defective wood floors should have been replaced before we closed on the home. Kitchen cabinets severely damaged due to the wood floors. Warranty team does not follow up or take notes; closes tickets without completing. I could go on...

3.0
Verified Homeowner
Allen, on Oct 03, 2022

Warranty work lacks commitment to get work completed

3.6
Verified Homeowner
Allen, on Oct 03, 2022

We have been very satisfied working with everyone.

4.8
Verified Homeowner
Allen, on Sep 08, 2022

It has been difficult to get Trophy to honor warranty items. Scheduling has been stressful, work quality has sometimes been poor or the worker breaks something else, it takes multiple trips, and there is no escalation process.

3.5
Verified Homeowner
Allen, on Aug 26, 2022

The service after sales is totally not satisfactory.

2.5
Verified Homeowner
Allen, on Aug 22, 2022

[Translated from ZH-S] The structure of the house is reasonably designed,

2.3
Verified Homeowner