Top Homebuilder Ratings & Reviews

Trophy Signature Homes

Devonshire 50

55 Homeowner Reviews Completed Nov 2023 - Nov 2024

Trophy Signature Homes << Trophy Signature Homes - Dallas

Overall Satisfaction

4.2
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Construction Experience

4.4

Customer Care Experience

4.5

Home Readiness

4.3

Installation & Workmanship

4.4

Community Profile

Trophy Signature Homes logo
Launched in early 2018, Trophy Signature Homes has rapidly expanded across Dallas and Fort Worth, Texas, and will soon be expanding into the Austin, Texas market.

As a subsidiary of Green Brick Partners, Trophy Signature Homes combines our local building expertise with the strong financial resources of a national, diversified homebuilding and land development company.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Forney, on Jun 06, 2024

[Translated from ES] Good attention and quality in the repair service!

5.0
Verified Homeowner
Forney, TX, on Oct 07, 2024

The hardest part about it was how smooth it was…I expected so much more chaos but it was the complete opposite. [name removed], our builder, made sure everything about the house was quality! He ensured anything was fixed that the workers missed.

5.0
Verified Homeowner
Forney, on Jun 04, 2024

Warranty service awesome so far .

5.0
Verified Homeowner
Forney, TX, on Oct 01, 2024

I like how smooth the purchase transaction was since my lender worked close with Trophy Homes. [name removed] was always there when i had question and answer my emails within a timely manner. We encountered a couple of hiccups when trying to get approved but [name removed] never gave up. The construction manager [name removed] was a great guy to work with since i moved in to my home. He always answer my calls and messages when i had questions about my house or any issues. He's a honest person and truly believe he tries his best to build a well build home for everybody.

5.0
Verified Homeowner
Forney, on Apr 17, 2024

Repairs. Aren’t being repaired!

0.9
Verified Homeowner
Forney, TX, on Sep 27, 2024

The overall process was easy and seamlesss. Everyone had great communication and excellent customer service skills!

5.0
Verified Homeowner
Forney, on Apr 09, 2024

Hello - Here is what I liked the online process is pretty smooth. But after that I feel as if it should be more organized when the warranty rep comes by the house. All the rep has was a note book with hand written notes of the stuff that I had posted. He took pictures on his personal Phone which was not stored on an app for future reference. The tracking of the work that was suppose to be done was very inconsistent. I feel like I had to follow-up numerous times. Theres lot of "Got ya" moments. Example #1 - The builder said " whatever doesn't get done now, we can fix in 6 months with warranty if its not a big deal to you". Comes time for warranty "It is the owner responsibility it is not covered. The home was built in a rush, but when its time to get things fixed it takes forever. hard to communicate with the workers language barrier, they show with work order lost and ask me what I need. Workers showed with incorrect paint.

3.2
Verified Homeowner
Forney, TX, on Aug 31, 2024

My sales consultant [name removed] was friendly and helpful. However there were several builder delays and changes that caused inconveniences for me

4.3
Verified Homeowner
Forney, TX, on Aug 26, 2024

Need some improvement for the finishing.

4.1
Verified Homeowner
Forney, TX, on Aug 14, 2024

[Translated from ES] The sales team gave us a lot of help

5.0
Verified Homeowner
Forney, TX, on Jul 25, 2024

It was a simple process. And the people were very helpful in answering any questions

5.0
Verified Homeowner
Forney, TX, on Jul 02, 2024

Few aesthetic details that I see that can be easily fixed or could’ve done carefully so the finished will be flawless. But I’m hoping for the retouch after moving can fixed it.

4.4
Verified Homeowner
Forney, TX, on Jun 10, 2024

Great experience

5.0
Verified Homeowner
Forney, TX, on Apr 20, 2024

satisfied with the quality of the home. Extremely disappointed with the lack of lawn care prior to me purchasing the home. Definitely need new sod in the backyard and on the side of my house where they are building a new home.

4.8
Verified Homeowner
Forney, TX, on Mar 10, 2024

All was as expected and any miscommunication was handled efficiently

4.9
Verified Homeowner
Forney, TX, on Jan 30, 2024

Everybody was awesome felt they wanted to help me . From the agent [name removed] from Trophy to [name removed] manager of construction . I’m very satisfied. 100% Awesome team .

5.0
Verified Homeowner
Forney, TX, on Jan 22, 2024

[Translated from ES] The punctuality and order of the process!

5.0
Verified Homeowner
Forney, TX, on Jan 06, 2024

Both the Sales Agent, [name removed], and Construction Manager, [name removed], were great! They answered every question I asked, patiently I would say. It's been a great experience thus far.

4.8
Verified Homeowner
Forney, TX, on Dec 01, 2023

The lenders provided did not provide independent inspectors

4.5
Verified Homeowner
Forney, TX, on Nov 29, 2023

The builder ([name removed]) is a straight worm. He did maybe 5% of our walkthrough items after my wife and I distinctly asked him for feedback on every single thing we blue taped and asked if this or that was in the realm of fixing or asking too much. He confidently told us he'd have every single thing fixed, maybe 3-5% of it was. I could tell when [name removed] walked up to us to shake our hand with his head held down it was going to be a shitty situation. These folks know that you are excited and you probably already have moving trucks scheduled, etc. They want you to close as soon as possible. I could see all the stress leave his body as we closed. He knew he had us. Also, where the hell is our mailbox? It has been over 2 months of having to go to the post office daily to get our mail (we run a business). Every single person from the builder to the HOA to the post office is literally blaming the next person. Also, it is pretty alarming the amount of stuff that is wrong with this place that should have been on a simple check list. We had to have 3 new dryers installed because of faulty wiring. Every outlet should be checked before selling. And no weather stripping on the front door? How?! Holy shit the reviews are terrible for Trophy on Google, Better Business Bureau, etc. And don't get me started on the warranty process. Everything we have submitted and had fixed is now worse. Our hardwood floors are in bad shape after having [name removed] Floors come out yesterday. Our closet rod was installed improperly. Paint touch ups done after closing made the walls look worse. The painter didnt put down anything and dripped paint all over our carpet and hardwood floors. The hardwood floor people left holes in the caulking yesterday and ruined our baseboards. Everyone with Trophy and in Trophy's orbit as a vendor is garbage. I actually wish this survey would lead to something better for others in the future but it won't.

2.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Forney, TX, on Oct 07, 2024

The hardest part about it was how smooth it was…I expected so much more chaos but it was the complete opposite. [name removed], our builder, made sure everything about the house was quality! He ensured anything was fixed that the workers missed.

5.0
Verified Homeowner
Forney, TX, on Oct 01, 2024

I like how smooth the purchase transaction was since my lender worked close with Trophy Homes. [name removed] was always there when i had question and answer my emails within a timely manner. We encountered a couple of hiccups when trying to get approved but [name removed] never gave up. The construction manager [name removed] was a great guy to work with since i moved in to my home. He always answer my calls and messages when i had questions about my house or any issues. He's a honest person and truly believe he tries his best to build a well build home for everybody.

5.0
Verified Homeowner
Forney, TX, on Sep 27, 2024

The overall process was easy and seamlesss. Everyone had great communication and excellent customer service skills!

5.0
Verified Homeowner
Forney, TX, on Aug 31, 2024

My sales consultant [name removed] was friendly and helpful. However there were several builder delays and changes that caused inconveniences for me

4.3
Verified Homeowner
Forney, TX, on Aug 26, 2024

Need some improvement for the finishing.

4.1
Verified Homeowner
Forney, TX, on Aug 14, 2024

[Translated from ES] The sales team gave us a lot of help

5.0
Verified Homeowner
Forney, TX, on Jul 25, 2024

It was a simple process. And the people were very helpful in answering any questions

5.0
Verified Homeowner
Forney, TX, on Jul 02, 2024

Few aesthetic details that I see that can be easily fixed or could’ve done carefully so the finished will be flawless. But I’m hoping for the retouch after moving can fixed it.

4.4
Verified Homeowner
Forney, TX, on Jun 10, 2024

Great experience

5.0
Verified Homeowner
Forney, TX, on Apr 20, 2024

satisfied with the quality of the home. Extremely disappointed with the lack of lawn care prior to me purchasing the home. Definitely need new sod in the backyard and on the side of my house where they are building a new home.

4.8
Verified Homeowner
Forney, TX, on Mar 10, 2024

All was as expected and any miscommunication was handled efficiently

4.9
Verified Homeowner
Forney, TX, on Jan 30, 2024

Everybody was awesome felt they wanted to help me . From the agent [name removed] from Trophy to [name removed] manager of construction . I’m very satisfied. 100% Awesome team .

5.0
Verified Homeowner
Forney, TX, on Jan 22, 2024

[Translated from ES] The punctuality and order of the process!

5.0
Verified Homeowner
Forney, TX, on Jan 06, 2024

Both the Sales Agent, [name removed], and Construction Manager, [name removed], were great! They answered every question I asked, patiently I would say. It's been a great experience thus far.

4.8
Verified Homeowner
Forney, TX, on Dec 01, 2023

The lenders provided did not provide independent inspectors

4.5
Verified Homeowner
Forney, TX, on Nov 29, 2023

The builder ([name removed]) is a straight worm. He did maybe 5% of our walkthrough items after my wife and I distinctly asked him for feedback on every single thing we blue taped and asked if this or that was in the realm of fixing or asking too much. He confidently told us he'd have every single thing fixed, maybe 3-5% of it was. I could tell when [name removed] walked up to us to shake our hand with his head held down it was going to be a shitty situation. These folks know that you are excited and you probably already have moving trucks scheduled, etc. They want you to close as soon as possible. I could see all the stress leave his body as we closed. He knew he had us. Also, where the hell is our mailbox? It has been over 2 months of having to go to the post office daily to get our mail (we run a business). Every single person from the builder to the HOA to the post office is literally blaming the next person. Also, it is pretty alarming the amount of stuff that is wrong with this place that should have been on a simple check list. We had to have 3 new dryers installed because of faulty wiring. Every outlet should be checked before selling. And no weather stripping on the front door? How?! Holy shit the reviews are terrible for Trophy on Google, Better Business Bureau, etc. And don't get me started on the warranty process. Everything we have submitted and had fixed is now worse. Our hardwood floors are in bad shape after having [name removed] Floors come out yesterday. Our closet rod was installed improperly. Paint touch ups done after closing made the walls look worse. The painter didnt put down anything and dripped paint all over our carpet and hardwood floors. The hardwood floor people left holes in the caulking yesterday and ruined our baseboards. Everyone with Trophy and in Trophy's orbit as a vendor is garbage. I actually wish this survey would lead to something better for others in the future but it won't.

2.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Forney, on Jun 06, 2024

[Translated from ES] Good attention and quality in the repair service!

5.0
Verified Homeowner
Forney, on Jun 04, 2024

Warranty service awesome so far .

5.0
Verified Homeowner
Forney, on Apr 17, 2024

Repairs. Aren’t being repaired!

0.9
Verified Homeowner
Forney, on Apr 09, 2024

Hello - Here is what I liked the online process is pretty smooth. But after that I feel as if it should be more organized when the warranty rep comes by the house. All the rep has was a note book with hand written notes of the stuff that I had posted. He took pictures on his personal Phone which was not stored on an app for future reference. The tracking of the work that was suppose to be done was very inconsistent. I feel like I had to follow-up numerous times. Theres lot of "Got ya" moments. Example #1 - The builder said " whatever doesn't get done now, we can fix in 6 months with warranty if its not a big deal to you". Comes time for warranty "It is the owner responsibility it is not covered. The home was built in a rush, but when its time to get things fixed it takes forever. hard to communicate with the workers language barrier, they show with work order lost and ask me what I need. Workers showed with incorrect paint.

3.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet