Overall Satisfaction
Community Profile
Nestled
between two lakes, LakePointe offers the outdoor lifestyle your family
craves. Take the boat out to Lake Lavon for a lazy day of fishing. Experience
Lake Ray Hubbard’s array of water sports. Come home ready to meet up with
friends at the community center. Children will love the resort-style pool and
playground while Fido enjoys the walking trails. Need to shop? The Shops at
Stone Creek complex is nearby and for more shopping, the Allen Premium
Outlets are an easy drive away. Children will receive an excellent education
at Community ISD schools.  |
Driving Directions
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Lavon, on Oct 14, 2024
The only downfall was the salesperson in the Trophy model home who did not make it clear to us that the tree line behind our home would completely disappear. She said they might "clean it up" but that most would remain. That tree line was a major reason we stuck to this neighborhood. But...that said, we were committed to Trophy Homes because we think the quality of the build and the materials put into these homes is superior to the other builders we've looked at - in this neighborhood and others in the area. The designs are beautiful, great use of space, nice color choices all the way around. We are very happy with the house itself and with our [name removed], [name removed], who has graciously helped us over just a couple of tiny hitches (sticking garage door, a paint can ring on the bathroom counter, and a paint stain on the bedroom carpet). Thank you for a beautiful home!
Lavon, TX, on Oct 15, 2024
Everyone was pleasant and willing to help. We didn't like the back and forth with the lender during the approval process.
Lavon, on Nov 18, 2024
Overall a good experience but it needs to be made a little more clear that appliances are not covered. You have to contact whirlpool directly even for stove vent issues.
Lavon, on Nov 10, 2023
This is my second trophy signature home and this final build quality is not good.
Lavon, on May 29, 2024
Started off rocky when the previous warranty manager didn't follow through. [name removed] is now in charge and, so far, he is getting our issues taken care of quickly and efficiently.
Lavon, TX, on Oct 03, 2024
[name removed] was great with handling all the paperwork and answering questions as we visited every 2 weeks to check on the home building process. There were times when they had my name misspelled but were able to resolve by the last day of signing. After moving in we felt great as it is my first home. The house is exactly what we were looking for. But 1 thing we didn’t like is there are spaces in the house where bugs enter and we almost find them daily. We are worried about that since we have a baby and it’s not good for him.
Lavon, on Aug 17, 2023
The Warrantee service is the worst I have ever seen! In the first 3 months, the then contruction manager was more responsive in addressing issues but since another manager was assigned during the 90 day assessment, things has gone downhill. We have been having all sorts of issues parrticularly with the sprinkler which has still not been resolved. The last time we raised another ticket for it, I was asked to wait for about a week so as to combine it with the 90 day visit. During that visit, the construction manager checked it out together with other concerns that we had in the home. Surprisely, there was no follow up response from them. I tried to reach out a couple of time inquiring about the status of particularly the sprinkler and water leaking via the front door when it rains but did not recieve any response. I was completely ignored.Then, I noticed the tree in the front yard started dying and immediately raised another ticket on that issue and to my surprise, they immediately responded informing me that the tree is not covered by warranty. In other words, they are very quick to response to surpossed non waranty issues and ignored me on issues that required immediate attention. I was very frustrated and called their office and spoke to a lady and after that call, the construction manager got back to me. He confirmed recieving my ticket and will follow up. But what was more frustrating was when he told me in his email that he will have to personally observe those issues before any repair will be done. That got me really thrown aback as it was the same guy that came for the 90 day visit about a week ago! In other words, that visit was just to come check their "to do" box and all the issues that we raised was thrown to the thrash bin. I reminded and asked him if he was not the same guy that came and why he need to come again? He then conceeded and finally confirmed he had arranged to have someone from the irrigation company to come August 16, 2024 between 12 - 4 pm. We waited all day and no one showed up. I have already informed him about it and he responded that he has contacted them again. What a horrible service!!
Lavon, on Oct 12, 2023
Our home was built with poor craftsmanship and is terrible quality, especially when you factor in the price point we purchased at.
Lavon, on Sep 08, 2022
[name removed] and [name removed] have been phenomenal at assisting with some property ground issues. However the floor board inside my home is starting to pop up and needs caulking. I placed at warranty request, the response I received was that it can not be done due to as-is… this was it in the agreement as far as I can see. No one called or directed me to where it was stated in the contract. I believe this was an error on the warranty side and I should have had some help w the re caulking on the floor boards.
Lavon, on Jul 19, 2023
Poor communication. No one shows up or responds to emails. Trying to have the same thing fixed over and over. Sending over non English speaking personnel to resolve issues. I never imaged this poor of service.
Lavon, TX, on Sep 25, 2024
My Family liked every single experience. My post experience is still ok as the manager still gives help and clarification on any question. Thank you
Lavon, on Feb 03, 2022
I like that it has for one year if something is happening and customer care& respect.
Lavon, on Jun 24, 2022
That my yard drainage has stagnant water anytime it rains; however, it is within the “threshold”. Bugs (nats/mosquitoes) are always around the water and nobody will take care of it.
Lavon, TX, on Sep 03, 2024
[name removed] was an advocate to make sure that the job got done on time and with quality. I was most surprised by how engaged he was after we moved in. It was clear he cared about our satisfaction with the home.
Lavon, on Jan 27, 2022
[name removed] has been magnificent. Great experience working with him.
Lavon, on Jun 19, 2022
The pool and amenity center is not at all what was advertised!! Those were two very important factors in our decision. The pool is not even half the size of the picture on signs and hand outs. Park area is a huge disappointment. This a huge development - amenities are an important part - would not have lived here if I had known the truth.
Lavon, TX, on Aug 15, 2024
It was smooth quick and stead for a first time home buyer
Lavon, on May 12, 2022
The home was over priced and the sales person was not professional
Lavon, on Dec 28, 2021
The garage door people have been out 3 times and we still have a loud crash when opening the door. It sounds like the door is hanging on something. Just wondering if we have the correct door opener for a wooden door.
Lavon, on May 02, 2022
We never received a document that told us the [name removed] number of our paint. Finally one of your employees brought us a copy for people to use to call if we had a problem. The sales office did not have a copy of the document.
Lavon, TX, on Jun 17, 2024
I liked how our builder [name removed] kept his word and fixed everything we went through during final walkthrough.
Lavon, on Apr 04, 2022
Multiple issues with home. Flooring Windows Drywall Paint Doors Cabinets HVAC Grading of yard and drainage.
Lavon, TX, on Jan 29, 2024
Minimal communication, personal threats and moving timeline was not considered with BHome [name removed] company.
Lavon, on Dec 10, 2021
Usually we get a response right away about the warranty. However, it typically it takes weeks before actually getting someone out to do the actual job. Sometimes it takes multiple times of calling/texting before ever getting a response. For example, no one showed up yesterday as promised and i waited all day. They then told me AFTER I TEXTED [name removed] and then had to text [name removed], that someone would be here saturday. I have asked 3 times for a timeframe so that i am not waiting around the entire day again.
Lavon, TX, on Jan 27, 2024
WE LOVED IT! [name removed] is amazing!!! His hospitality and service was out of the roof! Meeting the trophy team was such a blessing in disguise!
Lavon, on Dec 02, 2021
My house is falling apart, no one is helping me fix anything. I will never buy another TSH.
Lavon, on Mar 02, 2022
The lack of communication and ability to speak with a representative when needed.
Lavon, TX, on Jan 13, 2024
We moved into a new phase, first move-in on the street, consequently some things happened that we were surprised by (not told about) but we are trying to be patient because we totally love our new home and the lot we chose. Those things were: no internet available for a couple of months, no mail, not recognized on Google maps and no trash pickup. This seems like a good place to mention that services are important and knowing up front can be helpful for everyone involved. All other experiences were perfect from contract through move-in.
Lavon, on Nov 28, 2021
Had a few hiccups first week. Given Trophy signature warranty service a call, within a a couple days issue fixed
Lavon, on Feb 18, 2022
It was rushed,quality was compromised .Stressful to a supposed to be an enjoyable and exciting experience.
Lavon, on Jan 22, 2022
The house itself is beautiful, but construction was rushed and, while the warranty crew has promised to fix the issues that were present with build quality (uneven drywall, missing paint spots, large gaps in trim, garage door misaligned, nail pops, air conditioning and insulation issues) when I moved in, we’re still working on those things 11 months later. And many of these things were pointed out during the blue tape walkthrough before moving in.
Lavon, on Sep 30, 2021
The lack of professionalism. It is about compiling the job even if it’s not completed properly. Just finish it and have it look however. No pride in the brand. When we call to get things fixed they treat us like a hassle. People do not show up when they say they are and things that were covered in the walkthrough are no longer covered. They will not be fixed. If we would have known that we would have bought a used home.
Lavon, on Jan 14, 2022
Good warranty response time. Really good insulation. Sometimes smells like gas leak near the outside meter but might just be my imagination since I’ve only smelled it twice.
Lavon, TX, on May 20, 2023
The house was having major issues after the first orientation of the house. I was rushing into sign the 2nd orientation and was told if I missed signing the final paper, I would pay 700 dollars for each day of delaying.
Lavon, on Sep 21, 2021
Have had to open multiple warranty tickets. Most have been resolved quickly. Others are still not resolved and have had no follow up.
Lavon, on Dec 28, 2021
I like how energy efficient this home is. I'm not super impressed by the quality of the materials and workmanship.
Lavon, TX, on May 02, 2023
I really appreciate the after purchase warrantee follow within first 30, 90.. days as we get accustomed to our new home. It demonstrated to me Trophy signature home's commitment to customer satisfaction. Keep it up!
Lavon, on Dec 10, 2021
The flooring is bubbling up. The sprinklers were poor placed and most are covered up. The tile in the master bath on walls cracked. Response time is poor when complaints are placed. The nails that hold the carpet were not bent down and find them while barefoot. The grass along the side of the backyard when construction on the neighbors home was destroyed due to the construction. Home came with furry tenants.
Lavon, on Aug 29, 2021
The warranty service has been great so far. They’ve been good about looking at problems and making sure they get fixed. The Trophy warranty agents have been kind and responsive as well, although sometimes the contractors have been slow to respond or need to come out multiple times. I’ve had to put in quite a few warranty requests on this house so far because of issues with the drywall and fixtures that couldn’t be fixed within the time of the blue tape pass, and they’ve mostly been good. I’ve been told, however, that there are sections of warping or major texture inconsistencies which aren’t covered by the warranty, and I feel that they should have been fixed when I pointed them out with blue tape.
Lavon, TX, on Jan 21, 2023
Everyone was approachable and helpful when I asked all my questions.
Lavon, on Aug 14, 2021
Front bedroom can get quite hot if we close the door, because repairs are being consolidated at near year's end. AC Air leaking through cracks in that room.
Lavon, TX, on Jan 07, 2023
Lender and buying process was great. Walk through with builder was disappointing. A lot of excuses made for poor quality of work, fridge was not put in until after close date, and incomplete promises made from builder about supplies that would be provided to us (extra paint for touch ups). Builder continues to make excuses for issues with drainage in yard.
Lavon, on Jul 11, 2021
When my garage door stopped working, I called Overhead Door and placed a notification on my warranty site. I heard back from both almost immediately. [name removed] w/TSH followed up with me several times to make sure all was well!
Lavon, TX, on Jan 02, 2023
The house was built terribly. So many cosmetic issues, corners were cut, and the process to get things fixed and remedied prior to move in was hell. We still have so many issues, we still had workers in the house on closing day after getting keys. We have nothing positive to say about our house or the experience
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Lavon, TX, on Oct 15, 2024
Everyone was pleasant and willing to help. We didn't like the back and forth with the lender during the approval process.
Lavon, TX, on Oct 03, 2024
[name removed] was great with handling all the paperwork and answering questions as we visited every 2 weeks to check on the home building process. There were times when they had my name misspelled but were able to resolve by the last day of signing. After moving in we felt great as it is my first home. The house is exactly what we were looking for. But 1 thing we didn’t like is there are spaces in the house where bugs enter and we almost find them daily. We are worried about that since we have a baby and it’s not good for him.
Lavon, TX, on Sep 25, 2024
My Family liked every single experience. My post experience is still ok as the manager still gives help and clarification on any question. Thank you
Lavon, TX, on Sep 03, 2024
[name removed] was an advocate to make sure that the job got done on time and with quality. I was most surprised by how engaged he was after we moved in. It was clear he cared about our satisfaction with the home.
Lavon, TX, on Aug 15, 2024
It was smooth quick and stead for a first time home buyer
Lavon, TX, on Jun 17, 2024
I liked how our builder [name removed] kept his word and fixed everything we went through during final walkthrough.
Lavon, TX, on Jan 29, 2024
Minimal communication, personal threats and moving timeline was not considered with BHome [name removed] company.
Lavon, TX, on Jan 27, 2024
WE LOVED IT! [name removed] is amazing!!! His hospitality and service was out of the roof! Meeting the trophy team was such a blessing in disguise!
Lavon, TX, on Jan 13, 2024
We moved into a new phase, first move-in on the street, consequently some things happened that we were surprised by (not told about) but we are trying to be patient because we totally love our new home and the lot we chose. Those things were: no internet available for a couple of months, no mail, not recognized on Google maps and no trash pickup. This seems like a good place to mention that services are important and knowing up front can be helpful for everyone involved. All other experiences were perfect from contract through move-in.
Lavon, TX, on May 20, 2023
The house was having major issues after the first orientation of the house. I was rushing into sign the 2nd orientation and was told if I missed signing the final paper, I would pay 700 dollars for each day of delaying.
Lavon, TX, on May 02, 2023
I really appreciate the after purchase warrantee follow within first 30, 90.. days as we get accustomed to our new home. It demonstrated to me Trophy signature home's commitment to customer satisfaction. Keep it up!
Lavon, TX, on Jan 21, 2023
Everyone was approachable and helpful when I asked all my questions.
Lavon, TX, on Jan 07, 2023
Lender and buying process was great. Walk through with builder was disappointing. A lot of excuses made for poor quality of work, fridge was not put in until after close date, and incomplete promises made from builder about supplies that would be provided to us (extra paint for touch ups). Builder continues to make excuses for issues with drainage in yard.
Lavon, TX, on Jan 02, 2023
The house was built terribly. So many cosmetic issues, corners were cut, and the process to get things fixed and remedied prior to move in was hell. We still have so many issues, we still had workers in the house on closing day after getting keys. We have nothing positive to say about our house or the experience
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Lavon, on Nov 18, 2024
Overall a good experience but it needs to be made a little more clear that appliances are not covered. You have to contact whirlpool directly even for stove vent issues.
Lavon, on May 29, 2024
Started off rocky when the previous warranty manager didn't follow through. [name removed] is now in charge and, so far, he is getting our issues taken care of quickly and efficiently.
Lavon, on Aug 17, 2023
The Warrantee service is the worst I have ever seen! In the first 3 months, the then contruction manager was more responsive in addressing issues but since another manager was assigned during the 90 day assessment, things has gone downhill. We have been having all sorts of issues parrticularly with the sprinkler which has still not been resolved. The last time we raised another ticket for it, I was asked to wait for about a week so as to combine it with the 90 day visit. During that visit, the construction manager checked it out together with other concerns that we had in the home. Surprisely, there was no follow up response from them. I tried to reach out a couple of time inquiring about the status of particularly the sprinkler and water leaking via the front door when it rains but did not recieve any response. I was completely ignored.Then, I noticed the tree in the front yard started dying and immediately raised another ticket on that issue and to my surprise, they immediately responded informing me that the tree is not covered by warranty. In other words, they are very quick to response to surpossed non waranty issues and ignored me on issues that required immediate attention. I was very frustrated and called their office and spoke to a lady and after that call, the construction manager got back to me. He confirmed recieving my ticket and will follow up. But what was more frustrating was when he told me in his email that he will have to personally observe those issues before any repair will be done. That got me really thrown aback as it was the same guy that came for the 90 day visit about a week ago! In other words, that visit was just to come check their "to do" box and all the issues that we raised was thrown to the thrash bin. I reminded and asked him if he was not the same guy that came and why he need to come again? He then conceeded and finally confirmed he had arranged to have someone from the irrigation company to come August 16, 2024 between 12 - 4 pm. We waited all day and no one showed up. I have already informed him about it and he responded that he has contacted them again. What a horrible service!!
Lavon, on Sep 08, 2022
[name removed] and [name removed] have been phenomenal at assisting with some property ground issues. However the floor board inside my home is starting to pop up and needs caulking. I placed at warranty request, the response I received was that it can not be done due to as-is… this was it in the agreement as far as I can see. No one called or directed me to where it was stated in the contract. I believe this was an error on the warranty side and I should have had some help w the re caulking on the floor boards.
Lavon, on Feb 03, 2022
I like that it has for one year if something is happening and customer care& respect.
Lavon, on Jan 27, 2022
[name removed] has been magnificent. Great experience working with him.
Lavon, on Dec 28, 2021
The garage door people have been out 3 times and we still have a loud crash when opening the door. It sounds like the door is hanging on something. Just wondering if we have the correct door opener for a wooden door.
Lavon, on Dec 10, 2021
Usually we get a response right away about the warranty. However, it typically it takes weeks before actually getting someone out to do the actual job. Sometimes it takes multiple times of calling/texting before ever getting a response. For example, no one showed up yesterday as promised and i waited all day. They then told me AFTER I TEXTED [name removed] and then had to text [name removed], that someone would be here saturday. I have asked 3 times for a timeframe so that i am not waiting around the entire day again.
Lavon, on Dec 02, 2021
My house is falling apart, no one is helping me fix anything. I will never buy another TSH.
Lavon, on Nov 28, 2021
Had a few hiccups first week. Given Trophy signature warranty service a call, within a a couple days issue fixed
Lavon, on Sep 30, 2021
The lack of professionalism. It is about compiling the job even if it’s not completed properly. Just finish it and have it look however. No pride in the brand. When we call to get things fixed they treat us like a hassle. People do not show up when they say they are and things that were covered in the walkthrough are no longer covered. They will not be fixed. If we would have known that we would have bought a used home.
Lavon, on Sep 21, 2021
Have had to open multiple warranty tickets. Most have been resolved quickly. Others are still not resolved and have had no follow up.
Lavon, on Aug 29, 2021
The warranty service has been great so far. They’ve been good about looking at problems and making sure they get fixed. The Trophy warranty agents have been kind and responsive as well, although sometimes the contractors have been slow to respond or need to come out multiple times. I’ve had to put in quite a few warranty requests on this house so far because of issues with the drywall and fixtures that couldn’t be fixed within the time of the blue tape pass, and they’ve mostly been good. I’ve been told, however, that there are sections of warping or major texture inconsistencies which aren’t covered by the warranty, and I feel that they should have been fixed when I pointed them out with blue tape.
Lavon, on Aug 14, 2021
Front bedroom can get quite hot if we close the door, because repairs are being consolidated at near year's end. AC Air leaking through cracks in that room.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Lavon, on Oct 14, 2024
The only downfall was the salesperson in the Trophy model home who did not make it clear to us that the tree line behind our home would completely disappear. She said they might "clean it up" but that most would remain. That tree line was a major reason we stuck to this neighborhood. But...that said, we were committed to Trophy Homes because we think the quality of the build and the materials put into these homes is superior to the other builders we've looked at - in this neighborhood and others in the area. The designs are beautiful, great use of space, nice color choices all the way around. We are very happy with the house itself and with our [name removed], [name removed], who has graciously helped us over just a couple of tiny hitches (sticking garage door, a paint can ring on the bathroom counter, and a paint stain on the bedroom carpet). Thank you for a beautiful home!
Lavon, on Nov 10, 2023
This is my second trophy signature home and this final build quality is not good.
Lavon, on Oct 12, 2023
Our home was built with poor craftsmanship and is terrible quality, especially when you factor in the price point we purchased at.
Lavon, on Jul 19, 2023
Poor communication. No one shows up or responds to emails. Trying to have the same thing fixed over and over. Sending over non English speaking personnel to resolve issues. I never imaged this poor of service.
Lavon, on Jun 24, 2022
That my yard drainage has stagnant water anytime it rains; however, it is within the “threshold”. Bugs (nats/mosquitoes) are always around the water and nobody will take care of it.
Lavon, on Jun 19, 2022
The pool and amenity center is not at all what was advertised!! Those were two very important factors in our decision. The pool is not even half the size of the picture on signs and hand outs. Park area is a huge disappointment. This a huge development - amenities are an important part - would not have lived here if I had known the truth.
Lavon, on May 12, 2022
The home was over priced and the sales person was not professional
Lavon, on May 02, 2022
We never received a document that told us the [name removed] number of our paint. Finally one of your employees brought us a copy for people to use to call if we had a problem. The sales office did not have a copy of the document.
Lavon, on Apr 04, 2022
Multiple issues with home. Flooring Windows Drywall Paint Doors Cabinets HVAC Grading of yard and drainage.
Lavon, on Mar 02, 2022
The lack of communication and ability to speak with a representative when needed.
Lavon, on Feb 18, 2022
It was rushed,quality was compromised .Stressful to a supposed to be an enjoyable and exciting experience.
Lavon, on Jan 22, 2022
The house itself is beautiful, but construction was rushed and, while the warranty crew has promised to fix the issues that were present with build quality (uneven drywall, missing paint spots, large gaps in trim, garage door misaligned, nail pops, air conditioning and insulation issues) when I moved in, we’re still working on those things 11 months later. And many of these things were pointed out during the blue tape walkthrough before moving in.
Lavon, on Jan 14, 2022
Good warranty response time. Really good insulation. Sometimes smells like gas leak near the outside meter but might just be my imagination since I’ve only smelled it twice.
Lavon, on Dec 28, 2021
I like how energy efficient this home is. I'm not super impressed by the quality of the materials and workmanship.
Lavon, on Dec 10, 2021
The flooring is bubbling up. The sprinklers were poor placed and most are covered up. The tile in the master bath on walls cracked. Response time is poor when complaints are placed. The nails that hold the carpet were not bent down and find them while barefoot. The grass along the side of the backyard when construction on the neighbors home was destroyed due to the construction. Home came with furry tenants.