Top Homebuilder Ratings & Reviews

Trophy Signature Homes

Lakepointe 50

62 Homeowner Reviews Completed Sep 2022 - Mar 2024

Overall Satisfaction

4.1
Customers' overall satisfaction
4.1
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Construction Experience

4.4

Customer Care Experience

4.6

Home Readiness

4.4

Installation & Workmanship

4.5

Community Profile

Nestled between two lakes, LakePointe offers the outdoor lifestyle your family craves. Take the boat out to Lake Lavon for a lazy day of fishing. Experience Lake Ray Hubbard’s array of water sports. Come home ready to meet up with friends at the community center. Children will love the resort-style pool and playground while Fido enjoys the walking trails. Need to shop? The Shops at Stone Creek complex is nearby and for more shopping, the Allen Premium Outlets are an easy drive away. Children will receive an excellent education at Community ISD schools.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Lavon, on Aug 17, 2023

The Warrantee service is the worst I have ever seen! In the first 3 months, the then contruction manager was more responsive in addressing issues but since another manager was assigned during the 90 day assessment, things has gone downhill. We have been having all sorts of issues parrticularly with the sprinkler which has still not been resolved. The last time we raised another ticket for it, I was asked to wait for about a week so as to combine it with the 90 day visit. During that visit, the construction manager checked it out together with other concerns that we had in the home. Surprisely, there was no follow up response from them. I tried to reach out a couple of time inquiring about the status of particularly the sprinkler and water leaking via the front door when it rains but did not recieve any response. I was completely ignored.Then, I noticed the tree in the front yard started dying and immediately raised another ticket on that issue and to my surprise, they immediately responded informing me that the tree is not covered by warranty. In other words, they are very quick to response to surpossed non waranty issues and ignored me on issues that required immediate attention. I was very frustrated and called their office and spoke to a lady and after that call, the construction manager got back to me. He confirmed recieving my ticket and will follow up. But what was more frustrating was when he told me in his email that he will have to personally observe those issues before any repair will be done. That got me really thrown aback as it was the same guy that came for the 90 day visit about a week ago! In other words, that visit was just to come check their "to do" box and all the issues that we raised was thrown to the thrash bin. I reminded and asked him if he was not the same guy that came and why he need to come again? He then conceeded and finally confirmed he had arranged to have someone from the irrigation company to come August 16, 2024 between 12 - 4 pm. We waited all day and no one showed up. I have already informed him about it and he responded that he has contacted them again. What a horrible service!!

1.5
Verified Homeowner
Lavon, on Nov 10, 2023

This is my second trophy signature home and this final build quality is not good.

3.5
Verified Homeowner
Lavon, TX, on Jan 29, 2024

Minimal communication, personal threats and moving timeline was not considered with BHome [name removed] company.

4.7
Verified Homeowner
Lavon, on Sep 08, 2022

[name removed] and [name removed] have been phenomenal at assisting with some property ground issues. However the floor board inside my home is starting to pop up and needs caulking. I placed at warranty request, the response I received was that it can not be done due to as-is… this was it in the agreement as far as I can see. No one called or directed me to where it was stated in the contract. I believe this was an error on the warranty side and I should have had some help w the re caulking on the floor boards.

3.5
Verified Homeowner
Lavon, on Oct 12, 2023

Our home was built with poor craftsmanship and is terrible quality, especially when you factor in the price point we purchased at.

1.3
Verified Homeowner
Lavon, TX, on Jan 27, 2024

WE LOVED IT! [name removed] is amazing!!! His hospitality and service was out of the roof! Meeting the trophy team was such a blessing in disguise!

5.0
Verified Homeowner
Lavon, on Feb 03, 2022

I like that it has for one year if something is happening and customer care& respect.

4.8
Verified Homeowner
Lavon, on Jul 19, 2023

Poor communication. No one shows up or responds to emails. Trying to have the same thing fixed over and over. Sending over non English speaking personnel to resolve issues. I never imaged this poor of service.

1.8
Verified Homeowner
Lavon, TX, on Jan 13, 2024

We moved into a new phase, first move-in on the street, consequently some things happened that we were surprised by (not told about) but we are trying to be patient because we totally love our new home and the lot we chose. Those things were: no internet available for a couple of months, no mail, not recognized on Google maps and no trash pickup. This seems like a good place to mention that services are important and knowing up front can be helpful for everyone involved. All other experiences were perfect from contract through move-in.

5.0
Verified Homeowner
Lavon, on Jan 27, 2022

[name removed] has been magnificent. Great experience working with him.

5.0
Verified Homeowner
Lavon, on Jun 24, 2022

That my yard drainage has stagnant water anytime it rains; however, it is within the “threshold”. Bugs (nats/mosquitoes) are always around the water and nobody will take care of it.

4.2
Verified Homeowner
Lavon, TX, on Aug 14, 2023

None

5.0
Verified Homeowner
Lavon, on Jan 03, 2022

They have responded effectively to my concerns

4.8
Verified Homeowner
Lavon, on Jun 19, 2022

The pool and amenity center is not at all what was advertised!! Those were two very important factors in our decision. The pool is not even half the size of the picture on signs and hand outs. Park area is a huge disappointment. This a huge development - amenities are an important part - would not have lived here if I had known the truth.

3.7
Verified Homeowner
Lavon, TX, on Jun 11, 2023

Nothing

4.8
Verified Homeowner
Lavon, on Dec 28, 2021

The garage door people have been out 3 times and we still have a loud crash when opening the door. It sounds like the door is hanging on something. Just wondering if we have the correct door opener for a wooden door.

4.3
Verified Homeowner
Lavon, on May 12, 2022

The home was over priced and the sales person was not professional

4.0
Verified Homeowner
Lavon, TX, on May 20, 2023

The house was having major issues after the first orientation of the house. I was rushing into sign the 2nd orientation and was told if I missed signing the final paper, I would pay 700 dollars for each day of delaying.

1.7
Verified Homeowner
Lavon, on Dec 18, 2021

Overall timely

4.4
Verified Homeowner
Lavon, on May 02, 2022

We never received a document that told us the [name removed] number of our paint. Finally one of your employees brought us a copy for people to use to call if we had a problem. The sales office did not have a copy of the document.

4.6
Verified Homeowner
Lavon, TX, on May 02, 2023

I really appreciate the after purchase warrantee follow within first 30, 90.. days as we get accustomed to our new home. It demonstrated to me Trophy signature home's commitment to customer satisfaction. Keep it up!

4.9
Verified Homeowner
Lavon, on Dec 12, 2021

Quick and very helpful

4.8
Verified Homeowner
Lavon, on Apr 27, 2022

I've had a few claims set up and they committed.

4.9
Verified Homeowner
Lavon, TX, on Feb 23, 2023

Wonderful service and fast

5.0
Verified Homeowner
Lavon, on Dec 10, 2021

Usually we get a response right away about the warranty. However, it typically it takes weeks before actually getting someone out to do the actual job. Sometimes it takes multiple times of calling/texting before ever getting a response. For example, no one showed up yesterday as promised and i waited all day. They then told me AFTER I TEXTED [name removed] and then had to text [name removed], that someone would be here saturday. I have asked 3 times for a timeframe so that i am not waiting around the entire day again.

2.0
Verified Homeowner
Lavon, on Apr 04, 2022

Multiple issues with home. Flooring Windows Drywall Paint Doors Cabinets HVAC Grading of yard and drainage.

1.9
Verified Homeowner
Lavon, TX, on Jan 21, 2023

Everyone was approachable and helpful when I asked all my questions.

4.4
Verified Homeowner
Lavon, on Dec 02, 2021

My house is falling apart, no one is helping me fix anything. I will never buy another TSH.

1.2
Verified Homeowner
Lavon, on Mar 26, 2022

Good after move-in support

5.0
Verified Homeowner
Lavon, TX, on Jan 07, 2023

Lender and buying process was great. Walk through with builder was disappointing. A lot of excuses made for poor quality of work, fridge was not put in until after close date, and incomplete promises made from builder about supplies that would be provided to us (extra paint for touch ups). Builder continues to make excuses for issues with drainage in yard.

3.5
Verified Homeowner
Lavon, on Nov 28, 2021

Had a few hiccups first week. Given Trophy signature warranty service a call, within a a couple days issue fixed

5.0
Verified Homeowner
Lavon, on Mar 02, 2022

The lack of communication and ability to speak with a representative when needed.

1.8
Verified Homeowner
Lavon, TX, on Jan 02, 2023

The house was built terribly. So many cosmetic issues, corners were cut, and the process to get things fixed and remedied prior to move in was hell. We still have so many issues, we still had workers in the house on closing day after getting keys. We have nothing positive to say about our house or the experience

1.0
Verified Homeowner
Lavon, on Oct 30, 2021

Only had to use it once. Good so far

4.7
Verified Homeowner
Lavon, on Feb 18, 2022

It was rushed,quality was compromised .Stressful to a supposed to be an enjoyable and exciting experience.

4.1
Verified Homeowner
Lavon, TX, on Dec 17, 2022

For the most part it’s good. I was not able to change the code for the front door, never get it fixed. I’m not happy for having to deal with that issue back and forth!

4.4
Verified Homeowner
Lavon, on Sep 30, 2021

The lack of professionalism. It is about compiling the job even if it’s not completed properly. Just finish it and have it look however. No pride in the brand. When we call to get things fixed they treat us like a hassle. People do not show up when they say they are and things that were covered in the walkthrough are no longer covered. They will not be fixed. If we would have known that we would have bought a used home.

0.9
Verified Homeowner
Lavon, on Jan 22, 2022

The house itself is beautiful, but construction was rushed and, while the warranty crew has promised to fix the issues that were present with build quality (uneven drywall, missing paint spots, large gaps in trim, garage door misaligned, nail pops, air conditioning and insulation issues) when I moved in, we’re still working on those things 11 months later. And many of these things were pointed out during the blue tape walkthrough before moving in.

3.8
Verified Homeowner
Lavon, TX, on Dec 04, 2022

Timely responses during the buying process

4.9
Verified Homeowner
Lavon, on Sep 21, 2021

Have had to open multiple warranty tickets. Most have been resolved quickly. Others are still not resolved and have had no follow up.

3.0
Verified Homeowner
Lavon, on Jan 14, 2022

Good warranty response time. Really good insulation. Sometimes smells like gas leak near the outside meter but might just be my imagination since I’ve only smelled it twice.

5.0
Verified Homeowner
Lavon, TX, on Nov 28, 2022

The move in date was pushed back a few times. I realize that happens but I wish there was a little more communication on why there was a delay etc. But overall I am thankful for Trophy Homes. They are definitely recommended by me to others

4.9
Verified Homeowner
Lavon, on Sep 20, 2021

Everything has been fine so far

4.5
Verified Homeowner
Lavon, on Dec 28, 2021

I like how energy efficient this home is. I'm not super impressed by the quality of the materials and workmanship.

4.2
Verified Homeowner
Lavon, TX, on Aug 31, 2022

Home dirty, windows and floors not cleaned, bathtub had dry wall and building material in drain. The [name removed] who came out said that he has had to clean out every bathtub drain in the development. Air conditioner still not working properly. The company the warranty is working with keep rescheduling when they will come out to look at it.

2.9
Verified Homeowner
Lavon, on Aug 29, 2021

The warranty service has been great so far. They’ve been good about looking at problems and making sure they get fixed. The Trophy warranty agents have been kind and responsive as well, although sometimes the contractors have been slow to respond or need to come out multiple times. I’ve had to put in quite a few warranty requests on this house so far because of issues with the drywall and fixtures that couldn’t be fixed within the time of the blue tape pass, and they’ve mostly been good. I’ve been told, however, that there are sections of warping or major texture inconsistencies which aren’t covered by the warranty, and I feel that they should have been fixed when I pointed them out with blue tape.

4.2
Verified Homeowner
Lavon, on Dec 10, 2021

The flooring is bubbling up. The sprinklers were poor placed and most are covered up. The tile in the master bath on walls cracked. Response time is poor when complaints are placed. The nails that hold the carpet were not bent down and find them while barefoot. The grass along the side of the backyard when construction on the neighbors home was destroyed due to the construction. Home came with furry tenants.

2.5
Verified Homeowner
Lavon, TX, on May 03, 2022

The sales agent had a great communication in keeping me updated with information status at best as possible. I also liked that my builder during the walkthrough explained things thoroughly and continued to check in on me after I had moved in.

4.7
Verified Homeowner
Lavon, on Aug 14, 2021

Front bedroom can get quite hot if we close the door, because repairs are being consolidated at near year's end. AC Air leaking through cracks in that room.

5.0
Verified Homeowner
Lavon, TX, on Nov 27, 2021

The end result was fine but process was miserable.

4.0
Verified Homeowner
Lavon, on Jul 11, 2021

When my garage door stopped working, I called Overhead Door and placed a notification on my warranty site. I heard back from both almost immediately. [name removed] w/TSH followed up with me several times to make sure all was well!

5.0
Verified Homeowner
Lavon, TX, on Oct 03, 2021

The time it takes for warranty work to be completed.

4.4
Verified Homeowner
Lavon, on Jul 01, 2021

It took months for my camera to be installed. I found out that others around me had washers and dryer’s and refrigerators provided. Customer service lags. Understanding that construction is still on going- but the amount of trash that flies constantly into my back and front yard. The excessive amount of beer bottles and can found. I feel like I’ve had to beg to get stuff addressed

2.7
Verified Homeowner
Lavon, TX, on Sep 14, 2021

none

5.0
Verified Homeowner
Lavon, TX, on Sep 06, 2021

[Translated from ES] Simple procedure

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Lavon, TX, on Jan 29, 2024

Minimal communication, personal threats and moving timeline was not considered with BHome [name removed] company.

4.7
Verified Homeowner
Lavon, TX, on Jan 27, 2024

WE LOVED IT! [name removed] is amazing!!! His hospitality and service was out of the roof! Meeting the trophy team was such a blessing in disguise!

5.0
Verified Homeowner
Lavon, TX, on Jan 13, 2024

We moved into a new phase, first move-in on the street, consequently some things happened that we were surprised by (not told about) but we are trying to be patient because we totally love our new home and the lot we chose. Those things were: no internet available for a couple of months, no mail, not recognized on Google maps and no trash pickup. This seems like a good place to mention that services are important and knowing up front can be helpful for everyone involved. All other experiences were perfect from contract through move-in.

5.0
Verified Homeowner
Lavon, TX, on Aug 14, 2023

None

5.0
Verified Homeowner
Lavon, TX, on Jun 11, 2023

Nothing

4.8
Verified Homeowner
Lavon, TX, on May 20, 2023

The house was having major issues after the first orientation of the house. I was rushing into sign the 2nd orientation and was told if I missed signing the final paper, I would pay 700 dollars for each day of delaying.

1.7
Verified Homeowner
Lavon, TX, on May 02, 2023

I really appreciate the after purchase warrantee follow within first 30, 90.. days as we get accustomed to our new home. It demonstrated to me Trophy signature home's commitment to customer satisfaction. Keep it up!

4.9
Verified Homeowner
Lavon, TX, on Feb 23, 2023

Wonderful service and fast

5.0
Verified Homeowner
Lavon, TX, on Jan 21, 2023

Everyone was approachable and helpful when I asked all my questions.

4.4
Verified Homeowner
Lavon, TX, on Jan 07, 2023

Lender and buying process was great. Walk through with builder was disappointing. A lot of excuses made for poor quality of work, fridge was not put in until after close date, and incomplete promises made from builder about supplies that would be provided to us (extra paint for touch ups). Builder continues to make excuses for issues with drainage in yard.

3.5
Verified Homeowner
Lavon, TX, on Jan 02, 2023

The house was built terribly. So many cosmetic issues, corners were cut, and the process to get things fixed and remedied prior to move in was hell. We still have so many issues, we still had workers in the house on closing day after getting keys. We have nothing positive to say about our house or the experience

1.0
Verified Homeowner
Lavon, TX, on Dec 17, 2022

For the most part it’s good. I was not able to change the code for the front door, never get it fixed. I’m not happy for having to deal with that issue back and forth!

4.4
Verified Homeowner
Lavon, TX, on Dec 04, 2022

Timely responses during the buying process

4.9
Verified Homeowner
Lavon, TX, on Nov 28, 2022

The move in date was pushed back a few times. I realize that happens but I wish there was a little more communication on why there was a delay etc. But overall I am thankful for Trophy Homes. They are definitely recommended by me to others

4.9
Verified Homeowner
Lavon, TX, on Aug 31, 2022

Home dirty, windows and floors not cleaned, bathtub had dry wall and building material in drain. The [name removed] who came out said that he has had to clean out every bathtub drain in the development. Air conditioner still not working properly. The company the warranty is working with keep rescheduling when they will come out to look at it.

2.9
Verified Homeowner
Lavon, TX, on May 03, 2022

The sales agent had a great communication in keeping me updated with information status at best as possible. I also liked that my builder during the walkthrough explained things thoroughly and continued to check in on me after I had moved in.

4.7
Verified Homeowner
Lavon, TX, on Nov 27, 2021

The end result was fine but process was miserable.

4.0
Verified Homeowner
Lavon, TX, on Oct 03, 2021

The time it takes for warranty work to be completed.

4.4
Verified Homeowner
Lavon, TX, on Sep 14, 2021

none

5.0
Verified Homeowner
Lavon, TX, on Sep 06, 2021

[Translated from ES] Simple procedure

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Lavon, on Aug 17, 2023

The Warrantee service is the worst I have ever seen! In the first 3 months, the then contruction manager was more responsive in addressing issues but since another manager was assigned during the 90 day assessment, things has gone downhill. We have been having all sorts of issues parrticularly with the sprinkler which has still not been resolved. The last time we raised another ticket for it, I was asked to wait for about a week so as to combine it with the 90 day visit. During that visit, the construction manager checked it out together with other concerns that we had in the home. Surprisely, there was no follow up response from them. I tried to reach out a couple of time inquiring about the status of particularly the sprinkler and water leaking via the front door when it rains but did not recieve any response. I was completely ignored.Then, I noticed the tree in the front yard started dying and immediately raised another ticket on that issue and to my surprise, they immediately responded informing me that the tree is not covered by warranty. In other words, they are very quick to response to surpossed non waranty issues and ignored me on issues that required immediate attention. I was very frustrated and called their office and spoke to a lady and after that call, the construction manager got back to me. He confirmed recieving my ticket and will follow up. But what was more frustrating was when he told me in his email that he will have to personally observe those issues before any repair will be done. That got me really thrown aback as it was the same guy that came for the 90 day visit about a week ago! In other words, that visit was just to come check their "to do" box and all the issues that we raised was thrown to the thrash bin. I reminded and asked him if he was not the same guy that came and why he need to come again? He then conceeded and finally confirmed he had arranged to have someone from the irrigation company to come August 16, 2024 between 12 - 4 pm. We waited all day and no one showed up. I have already informed him about it and he responded that he has contacted them again. What a horrible service!!

1.5
Verified Homeowner
Lavon, on Sep 08, 2022

[name removed] and [name removed] have been phenomenal at assisting with some property ground issues. However the floor board inside my home is starting to pop up and needs caulking. I placed at warranty request, the response I received was that it can not be done due to as-is… this was it in the agreement as far as I can see. No one called or directed me to where it was stated in the contract. I believe this was an error on the warranty side and I should have had some help w the re caulking on the floor boards.

3.5
Verified Homeowner
Lavon, on Feb 03, 2022

I like that it has for one year if something is happening and customer care& respect.

4.8
Verified Homeowner
Lavon, on Jan 27, 2022

[name removed] has been magnificent. Great experience working with him.

5.0
Verified Homeowner
Lavon, on Jan 03, 2022

They have responded effectively to my concerns

4.8
Verified Homeowner
Lavon, on Dec 28, 2021

The garage door people have been out 3 times and we still have a loud crash when opening the door. It sounds like the door is hanging on something. Just wondering if we have the correct door opener for a wooden door.

4.3
Verified Homeowner
Lavon, on Dec 18, 2021

Overall timely

4.4
Verified Homeowner
Lavon, on Dec 12, 2021

Quick and very helpful

4.8
Verified Homeowner
Lavon, on Dec 10, 2021

Usually we get a response right away about the warranty. However, it typically it takes weeks before actually getting someone out to do the actual job. Sometimes it takes multiple times of calling/texting before ever getting a response. For example, no one showed up yesterday as promised and i waited all day. They then told me AFTER I TEXTED [name removed] and then had to text [name removed], that someone would be here saturday. I have asked 3 times for a timeframe so that i am not waiting around the entire day again.

2.0
Verified Homeowner
Lavon, on Dec 02, 2021

My house is falling apart, no one is helping me fix anything. I will never buy another TSH.

1.2
Verified Homeowner
Lavon, on Nov 28, 2021

Had a few hiccups first week. Given Trophy signature warranty service a call, within a a couple days issue fixed

5.0
Verified Homeowner
Lavon, on Oct 30, 2021

Only had to use it once. Good so far

4.7
Verified Homeowner
Lavon, on Sep 30, 2021

The lack of professionalism. It is about compiling the job even if it’s not completed properly. Just finish it and have it look however. No pride in the brand. When we call to get things fixed they treat us like a hassle. People do not show up when they say they are and things that were covered in the walkthrough are no longer covered. They will not be fixed. If we would have known that we would have bought a used home.

0.9
Verified Homeowner
Lavon, on Sep 21, 2021

Have had to open multiple warranty tickets. Most have been resolved quickly. Others are still not resolved and have had no follow up.

3.0
Verified Homeowner
Lavon, on Sep 20, 2021

Everything has been fine so far

4.5
Verified Homeowner
Lavon, on Aug 29, 2021

The warranty service has been great so far. They’ve been good about looking at problems and making sure they get fixed. The Trophy warranty agents have been kind and responsive as well, although sometimes the contractors have been slow to respond or need to come out multiple times. I’ve had to put in quite a few warranty requests on this house so far because of issues with the drywall and fixtures that couldn’t be fixed within the time of the blue tape pass, and they’ve mostly been good. I’ve been told, however, that there are sections of warping or major texture inconsistencies which aren’t covered by the warranty, and I feel that they should have been fixed when I pointed them out with blue tape.

4.2
Verified Homeowner
Lavon, on Aug 14, 2021

Front bedroom can get quite hot if we close the door, because repairs are being consolidated at near year's end. AC Air leaking through cracks in that room.

5.0
Verified Homeowner
Lavon, on Jul 11, 2021

When my garage door stopped working, I called Overhead Door and placed a notification on my warranty site. I heard back from both almost immediately. [name removed] w/TSH followed up with me several times to make sure all was well!

5.0
Verified Homeowner
Lavon, on Jul 01, 2021

It took months for my camera to be installed. I found out that others around me had washers and dryer’s and refrigerators provided. Customer service lags. Understanding that construction is still on going- but the amount of trash that flies constantly into my back and front yard. The excessive amount of beer bottles and can found. I feel like I’ve had to beg to get stuff addressed

2.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Lavon, on Nov 10, 2023

This is my second trophy signature home and this final build quality is not good.

3.5
Verified Homeowner
Lavon, on Oct 12, 2023

Our home was built with poor craftsmanship and is terrible quality, especially when you factor in the price point we purchased at.

1.3
Verified Homeowner
Lavon, on Jul 19, 2023

Poor communication. No one shows up or responds to emails. Trying to have the same thing fixed over and over. Sending over non English speaking personnel to resolve issues. I never imaged this poor of service.

1.8
Verified Homeowner
Lavon, on Jun 24, 2022

That my yard drainage has stagnant water anytime it rains; however, it is within the “threshold”. Bugs (nats/mosquitoes) are always around the water and nobody will take care of it.

4.2
Verified Homeowner
Lavon, on Jun 19, 2022

The pool and amenity center is not at all what was advertised!! Those were two very important factors in our decision. The pool is not even half the size of the picture on signs and hand outs. Park area is a huge disappointment. This a huge development - amenities are an important part - would not have lived here if I had known the truth.

3.7
Verified Homeowner
Lavon, on May 12, 2022

The home was over priced and the sales person was not professional

4.0
Verified Homeowner
Lavon, on May 02, 2022

We never received a document that told us the [name removed] number of our paint. Finally one of your employees brought us a copy for people to use to call if we had a problem. The sales office did not have a copy of the document.

4.6
Verified Homeowner
Lavon, on Apr 27, 2022

I've had a few claims set up and they committed.

4.9
Verified Homeowner
Lavon, on Apr 04, 2022

Multiple issues with home. Flooring Windows Drywall Paint Doors Cabinets HVAC Grading of yard and drainage.

1.9
Verified Homeowner
Lavon, on Mar 26, 2022

Good after move-in support

5.0
Verified Homeowner
Lavon, on Mar 02, 2022

The lack of communication and ability to speak with a representative when needed.

1.8
Verified Homeowner
Lavon, on Feb 18, 2022

It was rushed,quality was compromised .Stressful to a supposed to be an enjoyable and exciting experience.

4.1
Verified Homeowner
Lavon, on Jan 22, 2022

The house itself is beautiful, but construction was rushed and, while the warranty crew has promised to fix the issues that were present with build quality (uneven drywall, missing paint spots, large gaps in trim, garage door misaligned, nail pops, air conditioning and insulation issues) when I moved in, we’re still working on those things 11 months later. And many of these things were pointed out during the blue tape walkthrough before moving in.

3.8
Verified Homeowner
Lavon, on Jan 14, 2022

Good warranty response time. Really good insulation. Sometimes smells like gas leak near the outside meter but might just be my imagination since I’ve only smelled it twice.

5.0
Verified Homeowner
Lavon, on Dec 28, 2021

I like how energy efficient this home is. I'm not super impressed by the quality of the materials and workmanship.

4.2
Verified Homeowner
Lavon, on Dec 10, 2021

The flooring is bubbling up. The sprinklers were poor placed and most are covered up. The tile in the master bath on walls cracked. Response time is poor when complaints are placed. The nails that hold the carpet were not bent down and find them while barefoot. The grass along the side of the backyard when construction on the neighbors home was destroyed due to the construction. Home came with furry tenants.

2.5
Verified Homeowner