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As a subsidiary of Green Brick Partners, Trophy Signature Homes combines our local building expertise with the strong financial resources of a national, diversified homebuilding and land development company.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Royse City, TX, on Nov 26, 2023
I am satisfied with my house but the only thing i would of like is to have the master bedroom in the front of the house instead of the back.
Royse City, on Feb 17, 2024
the agent/representative was very friendly, courteous and easy to deal with.
Royse City, on Jul 02, 2024
Very prompt in responding to any support requested
Royse City, TX, on Oct 12, 2023
I liked everything about it except for the flood that happened the day after we moved in. That has been extremely stressful and everything still isn’t completed but [name removed] has been awesome helping us
Royse City, on Dec 28, 2023
I am simply not happy about the unfinished work order that i requested on the upstairs bathrooms.
Royse City, on Jul 11, 2023
We did like the property manager and the builder we were working with before close. However, we did not like the preferred lending company. The loan officer I worked with was not helpful at all. he was very unprofessional and I had to sort through the process myself. They even messed up the amount I was to send to the title company and I found out last minute the day before closing which he did not apologize for but kept trying to tell me that I made the mistake even though they sent me the documents to sign. We do not like the spot for the main living room tv placement is not ideal. For one there are not stud to mount the tv and you cannot have the tv on a stand because it will block the fireplace. Also it limits how you can have your sofas set up closing up the space. We also d not like that the irrigation system in one part of the house is still having issues. And that the quality of the windows were not that great one cracked before move in and another within a couple of months after move in (on their own). The side of the garage is already cracking on the outside and the light outside the garage is already dead. There are already cracks inside the house as well. It just feels like some of the things are not of good quality and nit meant for long term use as suggested.
Royse City, TX, on Sep 29, 2023
Our broker missed key information on our paperwork that set us back 2 weeks on closing.
Royse City, on Nov 21, 2023
It seems as if a lot of "little" things are happening that could have been avoided with a little more care in completing the job.
Royse City, on Jun 18, 2023
Poor builder experience, poor warranty experience, did not honor all their commitments
Royse City, TX, on Sep 25, 2023
Purchase experience was great all the way from looking to getting keys
Royse City, on Nov 10, 2023
Home owner shouldn’t have to deal with subs…he didn’t contract them. We went without an oven for more than a month because it wasn’t installed correctly. It never worked. Trophy should have dealt with it immediately.
Royse City, on Feb 01, 2023
The builders do terrible work and make excuses for their wrong doing on the other hand warranty department acts like a completely different entity from Trophey and make up policies on what they will address and not …although the mistakes were done by builders under the same company. Warranty repairs aren’t coordinated well, I got 3 warranty managers in 6 months having to re-explain issues to each one of them, then they disappear and I get assign a new one. [name removed] is too high for the little amnesties the community has to offer ( I still don’t even know what I am paying for) I liked how helpful the sale agent has been .
Royse City, on Jan 24, 2023
Experience was great. There are a few things that werent perfect but overall happy with the quality
Royse City, on Aug 28, 2023
Minor repairs that were refused because not on original list. It’s amazing how they can cover up stuff to be found soon after. Got to give it to them, they can cover stuff well! And to a new home owner who is excited ( which they know and use to their advantage) it’s all played just right
Royse City, TX, on Sep 08, 2023
The new home orientation process and the closing were both excellent.
Royse City, TX, on Aug 14, 2023
The thoroughness of my walk through with [name removed] was top tier. He explained everything in good detail for me to understand & answered all of my questions.
Royse City, TX, on Jul 16, 2023
We have had to fix our floor twice; the garage door opener sounds like it is going to come crashing down; the front room where my office is has an issue with air conditioning vents.
Royse City, on Jul 18, 2023
The warranty service has taken a long time to repair requested warranty repairs. Appointments are made to come to the home and sometimes the contractor does not show up.
Royse City, TX, on Jul 10, 2023
One major complaint...we moved in on June 12...oven was not working...it is still not working. Tech, scheduled two weeks ago, supposed to be here on 11th. At this point, we don't know the time.
Royse City, on Jun 26, 2023
the warranty service takes a long time. it took 4 months for a leak in my shower to be fixed. Not all of my emails/text messages to warranty person are responded to.
Royse City, TX, on Jun 05, 2023
Everything went great and our builder [name removed] has been great with after the move in!
Royse City, on Jun 16, 2023
I like the returning the call but some job not finished
Royse City, TX, on Jun 04, 2023
We loved everything! It went smooth no headaches and fast paced.
Royse City, on Jun 09, 2023
Lack of response or poor response time, lack of communication, ridiculous excuses, no follow up, poor follow-through, sorry workmanship,
Royse City, on Apr 08, 2023
I don’t like the lack of communication/customer set from the warranty team. I’ve waited, patiently, for nearly 6 months to receive information on the grading repair for our backyard. Still no answer or follow up.
Royse City, TX, on May 09, 2023
Disliked the lack of communication from sales manager. Some issues getting the items fixed on the walk through list.
Royse City, on Feb 08, 2023
When claim is submitted, it took longer than 2 days for someone to reach out to me and more than two weeks to get completed. I felt like my claim wasn't going to be completed.
Royse City, TX, on Mar 09, 2023
Communication between trophy and myself were good. We still have things not finished around our house that I keep asking them to finish but I haven’t heard yet. I just don’t like that I have to keep asking them.
Royse City, on Nov 26, 2022
The quality of materials and fixtures used is very poor. Most sockets are not aligned well and plugging in anything is a struggle. Faucets loose and some breaking. Shower wall already cracking. It’s a poor quality home for 400k.
Royse City, TX, on Feb 21, 2023
The commitment to quality spoken about when being shown homes did not show in the final product of our home at all. The final product was sloppy, overspray, messy areas with caulking on the floor, the tile in our master restroom was horrible, nothing was straight not something you’d expect from new build at all; more like the sloppy work of an inexperienced diy job. We were told the tile in the master bath would be fixed and finished by close on 1/20, it is now 2/20 and we are still awaiting a tile delivery. The exterior of the home is gorgeous, our interior however did not meet the quality of a lot of the other homes we were shown. We have cracks in our drywall that were fixed my sloppily smearing caulking into them and painting over with no attempts at all to match the textured walls, so there are smooth patches all over the home. Just very disappointing to be afraid to make warranty claims in fear that they will just make things worse. It would be nice to have confidence in your builder.
Royse City, TX, on Feb 16, 2023
Dislike: I was not given the estimated monthly total payment until I had already signed the contract. I had asked several times. A few finishing touches were not done like the master shower faucet handle being backwards and a leak from the shower causing carpet and baseboard damage… Like: the builder ([name removed]) was very helpful, considerate, and took care of all our needs
Royse City, on Sep 06, 2022
A lot of electrical outlets do not work and the oven has reset itself and cannot start
Royse City, TX, on Dec 18, 2022
The trophy homes sales man could have done a better job we saw him once and after that never that. [name removed] the builder manager he was great he made the whole experience better
Royse City, on Sep 01, 2022
I like the convenience of the electric fire décor and the alarm system that comes with it. I didn't like a lot of the finishes, and material used. The house seems to have been built in a rush and with the cheapest material available.
Royse City, TX, on Oct 27, 2022
The construction managers promised they would come fix things in the 1st 30 days. When we reached out to them, they ignored all of the things we asked them to fix
Royse City, on Jul 27, 2022
For the most part it has been good except when they did NOT listen about my sprinklers. Thankfully the landscaping business did and it was not just broken sprinklers.
Royse City, TX, on Oct 09, 2022
I had little to no contact with lender thru process- lender was very negative and discouraging during the few times I did speak with him ([name removed]) Builder seem to rush through home. There were several mishaps in the home and still plenty that I need to address with the warranty My kitchen island was initially slanted- There are mail pops through out the whole house I had to push my closing date back due to home not being completed on time I was told not to put anything on warranty and the builder ([name removed]) would take care of everything Eventually someone else reached out to assist me
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Royse City, TX, on Nov 26, 2023
I am satisfied with my house but the only thing i would of like is to have the master bedroom in the front of the house instead of the back.
Royse City, TX, on Oct 12, 2023
I liked everything about it except for the flood that happened the day after we moved in. That has been extremely stressful and everything still isn’t completed but [name removed] has been awesome helping us
Royse City, TX, on Sep 29, 2023
Our broker missed key information on our paperwork that set us back 2 weeks on closing.
Royse City, TX, on Sep 25, 2023
Purchase experience was great all the way from looking to getting keys
Royse City, TX, on Sep 08, 2023
The new home orientation process and the closing were both excellent.
Royse City, TX, on Aug 14, 2023
The thoroughness of my walk through with [name removed] was top tier. He explained everything in good detail for me to understand & answered all of my questions.
Royse City, TX, on Jul 16, 2023
We have had to fix our floor twice; the garage door opener sounds like it is going to come crashing down; the front room where my office is has an issue with air conditioning vents.
Royse City, TX, on Jul 10, 2023
One major complaint...we moved in on June 12...oven was not working...it is still not working. Tech, scheduled two weeks ago, supposed to be here on 11th. At this point, we don't know the time.
Royse City, TX, on Jun 05, 2023
Everything went great and our builder [name removed] has been great with after the move in!
Royse City, TX, on Jun 04, 2023
We loved everything! It went smooth no headaches and fast paced.
Royse City, TX, on May 09, 2023
Disliked the lack of communication from sales manager. Some issues getting the items fixed on the walk through list.
Royse City, TX, on Mar 09, 2023
Communication between trophy and myself were good. We still have things not finished around our house that I keep asking them to finish but I haven’t heard yet. I just don’t like that I have to keep asking them.
Royse City, TX, on Feb 21, 2023
The commitment to quality spoken about when being shown homes did not show in the final product of our home at all. The final product was sloppy, overspray, messy areas with caulking on the floor, the tile in our master restroom was horrible, nothing was straight not something you’d expect from new build at all; more like the sloppy work of an inexperienced diy job. We were told the tile in the master bath would be fixed and finished by close on 1/20, it is now 2/20 and we are still awaiting a tile delivery. The exterior of the home is gorgeous, our interior however did not meet the quality of a lot of the other homes we were shown. We have cracks in our drywall that were fixed my sloppily smearing caulking into them and painting over with no attempts at all to match the textured walls, so there are smooth patches all over the home. Just very disappointing to be afraid to make warranty claims in fear that they will just make things worse. It would be nice to have confidence in your builder.
Royse City, TX, on Feb 16, 2023
Dislike: I was not given the estimated monthly total payment until I had already signed the contract. I had asked several times. A few finishing touches were not done like the master shower faucet handle being backwards and a leak from the shower causing carpet and baseboard damage… Like: the builder ([name removed]) was very helpful, considerate, and took care of all our needs
Royse City, TX, on Dec 18, 2022
The trophy homes sales man could have done a better job we saw him once and after that never that. [name removed] the builder manager he was great he made the whole experience better
Royse City, TX, on Oct 27, 2022
The construction managers promised they would come fix things in the 1st 30 days. When we reached out to them, they ignored all of the things we asked them to fix
Royse City, TX, on Oct 09, 2022
I had little to no contact with lender thru process- lender was very negative and discouraging during the few times I did speak with him ([name removed]) Builder seem to rush through home. There were several mishaps in the home and still plenty that I need to address with the warranty My kitchen island was initially slanted- There are mail pops through out the whole house I had to push my closing date back due to home not being completed on time I was told not to put anything on warranty and the builder ([name removed]) would take care of everything Eventually someone else reached out to assist me
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Royse City, on Feb 17, 2024
the agent/representative was very friendly, courteous and easy to deal with.
Royse City, on Dec 28, 2023
I am simply not happy about the unfinished work order that i requested on the upstairs bathrooms.
Royse City, on Nov 21, 2023
It seems as if a lot of "little" things are happening that could have been avoided with a little more care in completing the job.
Royse City, on Nov 10, 2023
Home owner shouldn’t have to deal with subs…he didn’t contract them. We went without an oven for more than a month because it wasn’t installed correctly. It never worked. Trophy should have dealt with it immediately.
Royse City, on Aug 28, 2023
Minor repairs that were refused because not on original list. It’s amazing how they can cover up stuff to be found soon after. Got to give it to them, they can cover stuff well! And to a new home owner who is excited ( which they know and use to their advantage) it’s all played just right
Royse City, on Jul 18, 2023
The warranty service has taken a long time to repair requested warranty repairs. Appointments are made to come to the home and sometimes the contractor does not show up.
Royse City, on Jun 26, 2023
the warranty service takes a long time. it took 4 months for a leak in my shower to be fixed. Not all of my emails/text messages to warranty person are responded to.
Royse City, on Jun 16, 2023
I like the returning the call but some job not finished
Royse City, on Jun 09, 2023
Lack of response or poor response time, lack of communication, ridiculous excuses, no follow up, poor follow-through, sorry workmanship,
Royse City, on Apr 08, 2023
I don’t like the lack of communication/customer set from the warranty team. I’ve waited, patiently, for nearly 6 months to receive information on the grading repair for our backyard. Still no answer or follow up.
Royse City, on Feb 08, 2023
When claim is submitted, it took longer than 2 days for someone to reach out to me and more than two weeks to get completed. I felt like my claim wasn't going to be completed.
Royse City, on Nov 26, 2022
The quality of materials and fixtures used is very poor. Most sockets are not aligned well and plugging in anything is a struggle. Faucets loose and some breaking. Shower wall already cracking. It’s a poor quality home for 400k.
Royse City, on Sep 06, 2022
A lot of electrical outlets do not work and the oven has reset itself and cannot start
Royse City, on Sep 01, 2022
I like the convenience of the electric fire décor and the alarm system that comes with it. I didn't like a lot of the finishes, and material used. The house seems to have been built in a rush and with the cheapest material available.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Royse City, on Jul 02, 2024
Very prompt in responding to any support requested
Royse City, on Jul 11, 2023
We did like the property manager and the builder we were working with before close. However, we did not like the preferred lending company. The loan officer I worked with was not helpful at all. he was very unprofessional and I had to sort through the process myself. They even messed up the amount I was to send to the title company and I found out last minute the day before closing which he did not apologize for but kept trying to tell me that I made the mistake even though they sent me the documents to sign. We do not like the spot for the main living room tv placement is not ideal. For one there are not stud to mount the tv and you cannot have the tv on a stand because it will block the fireplace. Also it limits how you can have your sofas set up closing up the space. We also d not like that the irrigation system in one part of the house is still having issues. And that the quality of the windows were not that great one cracked before move in and another within a couple of months after move in (on their own). The side of the garage is already cracking on the outside and the light outside the garage is already dead. There are already cracks inside the house as well. It just feels like some of the things are not of good quality and nit meant for long term use as suggested.
Royse City, on Jun 18, 2023
Poor builder experience, poor warranty experience, did not honor all their commitments
Royse City, on Feb 01, 2023
The builders do terrible work and make excuses for their wrong doing on the other hand warranty department acts like a completely different entity from Trophey and make up policies on what they will address and not …although the mistakes were done by builders under the same company. Warranty repairs aren’t coordinated well, I got 3 warranty managers in 6 months having to re-explain issues to each one of them, then they disappear and I get assign a new one. [name removed] is too high for the little amnesties the community has to offer ( I still don’t even know what I am paying for) I liked how helpful the sale agent has been .