Overall Satisfaction
Community Profile
A home
in Park Vista is the first step toward active family living. The community
boasts parks to play in, sports courts for challenging the kids and a dog
park for four-legged family members. Meditate by the pond and picnic under
the pavilion. Outside Park Vista there are more ways to play, including 180s
at the Frisco Skate Park, slides at the Frisco Water Park and fun at the
Frisco Athletic Center. Convenient access to highways and byways gets you to
Downtown Frisco and Dallas. Bright futures lie ahead for children attending
Frisco ISD schools.  |
Driving Directions
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Dec 25, 2022
Poor quality. There is no standards on constructions huge price tags but not at all worth.
Frisco, on Aug 29, 2023
The Model home is totally different from the new home The TSH should be more accurate through explains to the customers to avoid that the new home will not be like the model home
Frisco, on Aug 23, 2022
[name removed] is a great warranty manager (10 / 10 rating), he always calls me to tell he scheduled a service or follow ups with me whether the service is completed or not. One feedback should be to expedite addressing the reported issues (this I understand is not in [name removed]'s control.. the Trophy Corporate need to find a best approach [contract additional servicing company etc.,] so the home owners are satisfied.
Frisco, on Aug 19, 2022
I haven’t had a chance yet to use the warranty service, but construction manager [name removed] is really pleasant to work with and does a good job!
Frisco, on Apr 29, 2023
They change the warranty policy to 3/6/9/11 month which that is not something discussed on the table before we purchased.
Frisco, TX, on May 16, 2023
Like: Process went very smooth and good support from [name removed]
Frisco, on Aug 15, 2022
There should be a customer portal to view created tickets. Also the number is always voice mail based.
Frisco, on Feb 07, 2023
Trophy did not meet its commitment, My initial contract which was issued and given two weeks to sign was canceled stating they met their quarterly targets and Trophy sold the same home 2 weeks later by increasing the price by $10,000. It is totally unprofessional greedy corporate ethics. Please note this feedback is for the corporate to improve its service and this should not impact any ground level employees who I assume could not make a difference on this case.
Frisco, on Mar 02, 2022
Very pleased with all the requests handled in a timely fashion. Appreciate it!
Frisco, on Aug 18, 2022
Would request for a call back or an in-person meeting to discuss the concerns
Frisco, TX, on Apr 11, 2023
I liked the commitment from each and every one from the day I decided to buy. Everybody was helpful. [name removed] was very helpful in clarifying all my questions and fixing things immediately when asked for. Great team to work with.
Frisco, on Jan 28, 2022
[Translated from KO] Thank you for managing from the customer's point of view.
Frisco, on Jun 09, 2022
appreciated my construction manager [name removed]'s hard work. He's been helping me since the first time we met. Always quick response for my request, and has done awesome job for my new Trophy [name removed].
Frisco, TX, on Mar 16, 2023
Everything was smooth, transparent and very friendly.
Frisco, TX, on Dec 20, 2022
Overall process went smoothly and team was very responsive and helpful
Frisco, on Dec 16, 2021
I like the warranty service, they are quick responsible.
Frisco, TX, on Dec 06, 2022
I liked the professional deal with customer in purchase stage , I disliked the method of showing the model home and claimed that the builder will build as similar of home model , I think the transpercey is required and need to explain that the new home will be different than the home model ( Details of home )
Frisco, TX, on Nov 07, 2022
I dislike the quality of construction and materials used. I like the service and timely response from Britnay and [name removed].
Frisco, TX, on Sep 16, 2022
[name removed] our construction manager was super helpful and accommodating- he helped get all our fixes/changes done quick and was always around to check in. Made the move in so easy
Frisco, TX, on Sep 07, 2022
Purchase experience was not great. The sales team was pretty rude initially. There was no options for me to choose. The pictures in the website had windows but the home misses them for safety reasons. But keeping the model pictures consistent with what it looks in real would have been really helpful and avoided feeling back once the home is delivered
Frisco, TX, on Aug 04, 2022
I like: design, price, and the [name removed] I dislike: TOOK TOO LONG TO BUILD :)
Frisco, TX, on May 17, 2022
[name removed] explain all the details stated in the contract before signing and made the experience a lot smoother. During closing he followed up on multiple issues related to the property and made sure they got fixed. [name removed] is my construction manager who addressed all the issues. You cannot ask for any better person to manage your home construction. [name removed] was on top of all issues reported and got them addressed on timely manner. He is very good at frequent followup's and worked with me closely during the first month after move in. In my opinion, [name removed] is the Best construction Manager Trophy Homes got.
Frisco, TX, on May 13, 2022
We Haven't given enough time for the 1st walkthrough and closure date due to the construction issues. We had our 2nd walkthrough on the day I closed my home. If we had some time we would have noticed the major issues we are facing now due to poor quality of the home
Frisco, TX, on May 13, 2022
Like 1. Clear communication, sale manager is [name removed] is doing great job in clarifying the questions and his inputs are really valuable for first time home buyers. 2. Both [name removed] - Construction manager and [name removed] are helpful throughout the process till closing. 3. After closing I can see on time warranty team on time responses and repairs. Dislike 1. Multiple date movement from closing, originally my closing date was Dec and ended up closing after 3 months. I understand currently lot of factors involved in current market condition. If we could propose near term date of closing will help buyer to plan their movement from apartment and rate lock etc...
Frisco, TX, on Apr 01, 2022
Disliked - Dates got pushed every month and there was no sureity of the closing date. We had to pay very high month to month charges in the apartment due to this
Frisco, TX, on Apr 01, 2022
The closing process was very smooth and the team handled us in a professional way. The final walkthrough observations are being taken care on timely manner. The one dislike part was our closing date was pushed 3 times even that’s understandable as builder may need to go multiple inspection and approval, winter time and supply delay due to pandemic.
Frisco, TX, on Mar 05, 2022
Likes: - Communication from sales with the regular status updates - House layout and plan. - Smooth paperwork. - Fact that standard house has decent upgrades Dislikes: - The house was closed with exceptions and that hasn’t been addressed even 7 weeks after the house closing and is still open. Despite regular follow-ups, we haven't seen a response from the construction manager. The warranty program isn’t effective in the first month but even after that, all the issue that was raised in the first month was channeled through the same construction management, and getting their attention on this matter have been challenging. They do make us feel unheard. - Some of the work that should’ve been done before closing was done very recently and it did cause a lot of inconveniences. Specifically, for the cabinets it was well raised in exceptions wasn’t addressed until 3/3 that’s over 6 weeks after closing. In order to complete that job, we had to move appliances and that job took almost an entire day to complete. - And again, working with the construction manager since closing has been extremely frustrating. Exceptions aren’t addressed yet. there has been a long email thread going on to request to address those exceptions from us without much traction. Even something small such as small caulk jobs isn’t being done yet. - House wasn’t locked even a few days prior to the walkthrough, and appliances were stolen that caused flood damage and pushed out the move-in date by 2 weeks with a lot of pending items. We had to be in temp accommodation due to this. Very inconvenient for us.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, TX, on May 16, 2023
Like: Process went very smooth and good support from [name removed]
Frisco, TX, on Apr 11, 2023
I liked the commitment from each and every one from the day I decided to buy. Everybody was helpful. [name removed] was very helpful in clarifying all my questions and fixing things immediately when asked for. Great team to work with.
Frisco, TX, on Mar 16, 2023
Everything was smooth, transparent and very friendly.
Frisco, TX, on Dec 20, 2022
Overall process went smoothly and team was very responsive and helpful
Frisco, TX, on Dec 06, 2022
I liked the professional deal with customer in purchase stage , I disliked the method of showing the model home and claimed that the builder will build as similar of home model , I think the transpercey is required and need to explain that the new home will be different than the home model ( Details of home )
Frisco, TX, on Nov 07, 2022
I dislike the quality of construction and materials used. I like the service and timely response from Britnay and [name removed].
Frisco, TX, on Sep 16, 2022
[name removed] our construction manager was super helpful and accommodating- he helped get all our fixes/changes done quick and was always around to check in. Made the move in so easy
Frisco, TX, on Sep 07, 2022
Purchase experience was not great. The sales team was pretty rude initially. There was no options for me to choose. The pictures in the website had windows but the home misses them for safety reasons. But keeping the model pictures consistent with what it looks in real would have been really helpful and avoided feeling back once the home is delivered
Frisco, TX, on Aug 04, 2022
I like: design, price, and the [name removed] I dislike: TOOK TOO LONG TO BUILD :)
Frisco, TX, on May 17, 2022
[name removed] explain all the details stated in the contract before signing and made the experience a lot smoother. During closing he followed up on multiple issues related to the property and made sure they got fixed. [name removed] is my construction manager who addressed all the issues. You cannot ask for any better person to manage your home construction. [name removed] was on top of all issues reported and got them addressed on timely manner. He is very good at frequent followup's and worked with me closely during the first month after move in. In my opinion, [name removed] is the Best construction Manager Trophy Homes got.
Frisco, TX, on May 13, 2022
We Haven't given enough time for the 1st walkthrough and closure date due to the construction issues. We had our 2nd walkthrough on the day I closed my home. If we had some time we would have noticed the major issues we are facing now due to poor quality of the home
Frisco, TX, on May 13, 2022
Like 1. Clear communication, sale manager is [name removed] is doing great job in clarifying the questions and his inputs are really valuable for first time home buyers. 2. Both [name removed] - Construction manager and [name removed] are helpful throughout the process till closing. 3. After closing I can see on time warranty team on time responses and repairs. Dislike 1. Multiple date movement from closing, originally my closing date was Dec and ended up closing after 3 months. I understand currently lot of factors involved in current market condition. If we could propose near term date of closing will help buyer to plan their movement from apartment and rate lock etc...
Frisco, TX, on Apr 01, 2022
Disliked - Dates got pushed every month and there was no sureity of the closing date. We had to pay very high month to month charges in the apartment due to this
Frisco, TX, on Apr 01, 2022
The closing process was very smooth and the team handled us in a professional way. The final walkthrough observations are being taken care on timely manner. The one dislike part was our closing date was pushed 3 times even that’s understandable as builder may need to go multiple inspection and approval, winter time and supply delay due to pandemic.
Frisco, TX, on Mar 05, 2022
Likes: - Communication from sales with the regular status updates - House layout and plan. - Smooth paperwork. - Fact that standard house has decent upgrades Dislikes: - The house was closed with exceptions and that hasn’t been addressed even 7 weeks after the house closing and is still open. Despite regular follow-ups, we haven't seen a response from the construction manager. The warranty program isn’t effective in the first month but even after that, all the issue that was raised in the first month was channeled through the same construction management, and getting their attention on this matter have been challenging. They do make us feel unheard. - Some of the work that should’ve been done before closing was done very recently and it did cause a lot of inconveniences. Specifically, for the cabinets it was well raised in exceptions wasn’t addressed until 3/3 that’s over 6 weeks after closing. In order to complete that job, we had to move appliances and that job took almost an entire day to complete. - And again, working with the construction manager since closing has been extremely frustrating. Exceptions aren’t addressed yet. there has been a long email thread going on to request to address those exceptions from us without much traction. Even something small such as small caulk jobs isn’t being done yet. - House wasn’t locked even a few days prior to the walkthrough, and appliances were stolen that caused flood damage and pushed out the move-in date by 2 weeks with a lot of pending items. We had to be in temp accommodation due to this. Very inconvenient for us.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Dec 25, 2022
Poor quality. There is no standards on constructions huge price tags but not at all worth.
Frisco, on Aug 23, 2022
[name removed] is a great warranty manager (10 / 10 rating), he always calls me to tell he scheduled a service or follow ups with me whether the service is completed or not. One feedback should be to expedite addressing the reported issues (this I understand is not in [name removed]'s control.. the Trophy Corporate need to find a best approach [contract additional servicing company etc.,] so the home owners are satisfied.
Frisco, on Aug 19, 2022
I haven’t had a chance yet to use the warranty service, but construction manager [name removed] is really pleasant to work with and does a good job!
Frisco, on Aug 15, 2022
There should be a customer portal to view created tickets. Also the number is always voice mail based.
Frisco, on Mar 02, 2022
Very pleased with all the requests handled in a timely fashion. Appreciate it!
Frisco, on Jan 28, 2022
[Translated from KO] Thank you for managing from the customer's point of view.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Aug 29, 2023
The Model home is totally different from the new home The TSH should be more accurate through explains to the customers to avoid that the new home will not be like the model home
Frisco, on Apr 29, 2023
They change the warranty policy to 3/6/9/11 month which that is not something discussed on the table before we purchased.
Frisco, on Feb 07, 2023
Trophy did not meet its commitment, My initial contract which was issued and given two weeks to sign was canceled stating they met their quarterly targets and Trophy sold the same home 2 weeks later by increasing the price by $10,000. It is totally unprofessional greedy corporate ethics. Please note this feedback is for the corporate to improve its service and this should not impact any ground level employees who I assume could not make a difference on this case.
Frisco, on Aug 18, 2022
Would request for a call back or an in-person meeting to discuss the concerns