Overall Satisfaction
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As a subsidiary of Green Brick Partners, Trophy Signature Homes combines our local building expertise with the strong financial resources of a national, diversified homebuilding and land development company.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Fort Worth, TX, on Feb 15, 2024
Likes: 1. Appreciation for the house's value relative to its lot size and square footage. 2. Commendation for Builder [name removed]'s exceptional politeness and hard work to ensure my satisfaction within the given constraints. He is undoubtedly an asset to your company and deserves recognition through a raise and performance bonus. 3. Gratitude for the readiness of your regional and VP builders to meet with me and address my concerns further. Dislikes: 1. Concerns regarding the lack of transparency regarding potential drawbacks of the house, community, or lot, with information only being disclosed upon inquiry. 2. Frustration over the potential lack of clarity regarding future plans for the community. Discrepancies between information provided by sales/builders and approved city drawings raise doubts about the types of lots planned for future phases. 3. Disappointment in the focus of the current phase on homes priced at $400K when the market could support homes priced at $500K to $600K. This discrepancy raises concerns about the long-term impact on equity growth in my home. 4.Critique of all bathrooms featuring the same floor and wall tile in a stacked pattern, suggesting a lack of variation in design. 5. Long-term apprehension regarding the house having only one HVAC system, which may pose potential issues in the future.
Fort Worth, on Mar 17, 2024
The warranty check up has been the worst we have ever experienced! There is no customer service and the process has been so irritating to new owners!! The process to get anything fixed has been non-existent and the way the third party works is not reasonable and the Trophy Home employees are on the side of the third party instead of the Trophy Home owners!!
Fort Worth, on Sep 27, 2024
Warranty exp is solid, shouldn’t have to used this soon
Fort Worth, TX, on Nov 15, 2023
The builder was not flexible with some of our request. Reason was that they have already bought materials and cannot change anything. Overall, the home is good. We have not moved in yet because of our kids going to school but we like it so far.
Fort Worth, on Dec 10, 2023
I like the quality of the building and the warranty follow up meetings. What I don’t like is that some issues were never resolved until the next meeting
Fort Worth, on Mar 16, 2024
Trophy contractor was not flexible with what we wanted even thought the home building was still in its preliminary stage.
Fort Worth, on Oct 10, 2023
The response to our current issues with the home has been delayed and disappointing. The current website is also not user friendly and needs some improvements.
Fort Worth, TX, on Nov 10, 2023
We enjoyed our sales advisor [name removed] for ensuring the process went smoothly. She was very helpful and informative. We disliked the fact we had our first walkthrough and nothing was done/fixed for the concerns we had. On our final walkthrough, one hour before signing we found out our head builder was let go and nothing that had blue tape was fixed. We had numerous amount of paint issues throughout the house and they were painting on our final walkthrough. There were still a ton of issues we were not able to address because we did not want to delay our closing.
Fort Worth, on Oct 07, 2023
Disliked trim around all doors...unlevel flooring....air conditioner iasues
Fort Worth, TX, on Nov 01, 2023
The closest material was not meet my expectations and the house was build on a downward slope.
Fort Worth, TX, on Sep 28, 2023
[name removed] price was higher than appraised value. We had to cover the difference.
Fort Worth, on Oct 05, 2023
[name removed] has been great but he is cleaning up construction problems that should have been addressed before closing.
Fort Worth, TX, on Sep 06, 2023
Plenty of opportunity to improve ceiling construction quality. Open items took long time to close which are identified before closing. Installed dying trees, can’t be replaced. Sprinkler not functioning properly and spraying water, there are lot uncovered lawn places
Fort Worth, on Jul 21, 2023
We have outstanding warranty issues. I sent a follow up message to our representative with no response.
Fort Worth, on Jun 29, 2023
There is unfinished business from issues identified from our first quarter meeting. We are looking forward to your follow-through! Other than that everything is okay. Thank you
Fort Worth, TX, on Jul 01, 2023
It was very difficult to get information about the neighborhood, pricing, what was included. Negotiations were very difficult. Management was never available. Lots of miscommunication. Quote given on wrong house and financial statement on wrong property sent to us for closing for example. Quality of the finish of the house was very disappointing. Cracks in brick and ceiling. Very poor paint finish. Paint slopped on brick and stone on exterior. Garage doors still not opening correctly due to excessive paint application. Quality of light fixtures, faucets and doors very poor. Management said they would take care of issues, but delayed repairs until 30 days was up, so now we are told we must contact warranty department to address our new house issues. This is our fourth new build house, and we have never experienced such poor customer service.
Fort Worth, on May 22, 2023
Great Job took care of everything I needed and some.
Fort Worth, TX, on Jun 24, 2023
House was not substantially completed for us. Not move in ready. Had black mold issues, remediation did not get done until after 2 months, had leaks that. Not built to plan house, missing lights, damaged cabinets a lot of punch list items some items should not have new ouch list before sold to us like mold remediation. Will be sending a detailed email to trophy. All these changes and fixes and misses having people come to my house has effected my job negatively.
Fort Worth, TX, on Jun 12, 2023
[name removed] and [name removed] were great. [name removed] mortgage was horrible. I would never recommend them or especially [name removed] to anyone. [name removed] has been great but he’s to busy. The house is beautiful but what’s disappointing is the quality and the rushing for Trophy to get the house off their books. That is about as clear as day. I have owned from 5/4. My walk through punch list was not completed and actually stuff was ignored. I am still waiting on a new range and hood. I’m waiting on damaged flooring to be replaced and I have found more damage or popping planks. Damaged drywall to be repaired. Toilets to be caulked. Counters in kitchen and bathrooms to be rebuffed and caulked, scratches to be fixed in tubs, garage doors to be repainted from damaged ones, trim to be fixed because nothing was cleaned and they painted over mortar chunks on trim and doors. The list is extremely long. I had mortar missing from bricks around house. I have nails screws and other debris everywhere. [name removed] wasn’t installed correctly and floods the mulch bed with 3/4 inches of water. Multiple interior doors have damage or massive over spray. Sink surrounds were caulked with painters caulk not silicone. I’d love for someone in corporate to call me. I have worked with [name removed]. Again who has been great but it’s over a month and these items need to be done. Warranty manager [name removed] came out and blamed everything on construction and when I texted him the day he told me to as a follow up. Nothing in return. I am just frustrated and disappointed. What was suppose to be an exciting more 2000 miles from NH has become a nightmare.
Fort Worth, TX, on Jun 02, 2023
The lender was very hard to deal with losing our documents repeatedly. We felt that the cleaning crew did a substandard job especially on the floors which remain cloudy from construction dust. Also the lawn was overgrown upon move in. There were a few flaws that the builder corrected. There has been water leaking on and off from the street light since we moved in. We have notified the builder several times. Overall we love the home.
Fort Worth, TX, on May 28, 2023
The people with the builder and the title company are awesome!! All are very friendly, helpful, and encouraging!
Fort Worth, TX, on Apr 15, 2023
Overall my wife and I are happy to be in a Trophy Signature home as they have the more modern style homes in the DFW area. Everyone we encountered from the start to finish which was [name removed], [name removed], and [name removed] was super nice! The funding process through BHome [name removed] was stressful at times but we were able to close on time! We love how the construction manager [name removed] goes above and beyond to make sure you love your home! Even after closing he checks on us to make sure everything is going okay. He actually follows through on what you all agree on with completing repairs in the home. We loved how the sales manager [name removed] was so patient and friendly each time we saw him. We went back and forth for months before deciding to purchase our home. Each time, [name removed] was friendly and in good spirits. He really wanted to make sure that whichever home we picked, we actually loved it. As for our dislikes, it would be the lender that Trophy uses. We loved our loan officer [name removed]. We would just have preferred to get weekly updates so we could have been in the loop more as for what was going on, especially for a loan of our home’s value. The home layout is good but I believe the construction workers could work at a slower pace. Some parts of the home look rushed almost as if they were focused more on quantity than quality.
Fort Worth, TX, on Apr 05, 2023
Good also Mr [name removed] is good person also take care everything we discuss
Fort Worth, TX, on Feb 21, 2023
The team was great! By the team, I mean all the people we dealt with, including the sales and construction manager. They made business look like a personal relationship. The building was satisfactory in terms of quality and design.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Fort Worth, TX, on Feb 15, 2024
Likes: 1. Appreciation for the house's value relative to its lot size and square footage. 2. Commendation for Builder [name removed]'s exceptional politeness and hard work to ensure my satisfaction within the given constraints. He is undoubtedly an asset to your company and deserves recognition through a raise and performance bonus. 3. Gratitude for the readiness of your regional and VP builders to meet with me and address my concerns further. Dislikes: 1. Concerns regarding the lack of transparency regarding potential drawbacks of the house, community, or lot, with information only being disclosed upon inquiry. 2. Frustration over the potential lack of clarity regarding future plans for the community. Discrepancies between information provided by sales/builders and approved city drawings raise doubts about the types of lots planned for future phases. 3. Disappointment in the focus of the current phase on homes priced at $400K when the market could support homes priced at $500K to $600K. This discrepancy raises concerns about the long-term impact on equity growth in my home. 4.Critique of all bathrooms featuring the same floor and wall tile in a stacked pattern, suggesting a lack of variation in design. 5. Long-term apprehension regarding the house having only one HVAC system, which may pose potential issues in the future.
Fort Worth, TX, on Nov 15, 2023
The builder was not flexible with some of our request. Reason was that they have already bought materials and cannot change anything. Overall, the home is good. We have not moved in yet because of our kids going to school but we like it so far.
Fort Worth, TX, on Nov 10, 2023
We enjoyed our sales advisor [name removed] for ensuring the process went smoothly. She was very helpful and informative. We disliked the fact we had our first walkthrough and nothing was done/fixed for the concerns we had. On our final walkthrough, one hour before signing we found out our head builder was let go and nothing that had blue tape was fixed. We had numerous amount of paint issues throughout the house and they were painting on our final walkthrough. There were still a ton of issues we were not able to address because we did not want to delay our closing.
Fort Worth, TX, on Nov 01, 2023
The closest material was not meet my expectations and the house was build on a downward slope.
Fort Worth, TX, on Sep 28, 2023
[name removed] price was higher than appraised value. We had to cover the difference.
Fort Worth, TX, on Sep 06, 2023
Plenty of opportunity to improve ceiling construction quality. Open items took long time to close which are identified before closing. Installed dying trees, can’t be replaced. Sprinkler not functioning properly and spraying water, there are lot uncovered lawn places
Fort Worth, TX, on Jul 01, 2023
It was very difficult to get information about the neighborhood, pricing, what was included. Negotiations were very difficult. Management was never available. Lots of miscommunication. Quote given on wrong house and financial statement on wrong property sent to us for closing for example. Quality of the finish of the house was very disappointing. Cracks in brick and ceiling. Very poor paint finish. Paint slopped on brick and stone on exterior. Garage doors still not opening correctly due to excessive paint application. Quality of light fixtures, faucets and doors very poor. Management said they would take care of issues, but delayed repairs until 30 days was up, so now we are told we must contact warranty department to address our new house issues. This is our fourth new build house, and we have never experienced such poor customer service.
Fort Worth, TX, on Jun 24, 2023
House was not substantially completed for us. Not move in ready. Had black mold issues, remediation did not get done until after 2 months, had leaks that. Not built to plan house, missing lights, damaged cabinets a lot of punch list items some items should not have new ouch list before sold to us like mold remediation. Will be sending a detailed email to trophy. All these changes and fixes and misses having people come to my house has effected my job negatively.
Fort Worth, TX, on Jun 12, 2023
[name removed] and [name removed] were great. [name removed] mortgage was horrible. I would never recommend them or especially [name removed] to anyone. [name removed] has been great but he’s to busy. The house is beautiful but what’s disappointing is the quality and the rushing for Trophy to get the house off their books. That is about as clear as day. I have owned from 5/4. My walk through punch list was not completed and actually stuff was ignored. I am still waiting on a new range and hood. I’m waiting on damaged flooring to be replaced and I have found more damage or popping planks. Damaged drywall to be repaired. Toilets to be caulked. Counters in kitchen and bathrooms to be rebuffed and caulked, scratches to be fixed in tubs, garage doors to be repainted from damaged ones, trim to be fixed because nothing was cleaned and they painted over mortar chunks on trim and doors. The list is extremely long. I had mortar missing from bricks around house. I have nails screws and other debris everywhere. [name removed] wasn’t installed correctly and floods the mulch bed with 3/4 inches of water. Multiple interior doors have damage or massive over spray. Sink surrounds were caulked with painters caulk not silicone. I’d love for someone in corporate to call me. I have worked with [name removed]. Again who has been great but it’s over a month and these items need to be done. Warranty manager [name removed] came out and blamed everything on construction and when I texted him the day he told me to as a follow up. Nothing in return. I am just frustrated and disappointed. What was suppose to be an exciting more 2000 miles from NH has become a nightmare.
Fort Worth, TX, on Jun 02, 2023
The lender was very hard to deal with losing our documents repeatedly. We felt that the cleaning crew did a substandard job especially on the floors which remain cloudy from construction dust. Also the lawn was overgrown upon move in. There were a few flaws that the builder corrected. There has been water leaking on and off from the street light since we moved in. We have notified the builder several times. Overall we love the home.
Fort Worth, TX, on May 28, 2023
The people with the builder and the title company are awesome!! All are very friendly, helpful, and encouraging!
Fort Worth, TX, on Apr 15, 2023
Overall my wife and I are happy to be in a Trophy Signature home as they have the more modern style homes in the DFW area. Everyone we encountered from the start to finish which was [name removed], [name removed], and [name removed] was super nice! The funding process through BHome [name removed] was stressful at times but we were able to close on time! We love how the construction manager [name removed] goes above and beyond to make sure you love your home! Even after closing he checks on us to make sure everything is going okay. He actually follows through on what you all agree on with completing repairs in the home. We loved how the sales manager [name removed] was so patient and friendly each time we saw him. We went back and forth for months before deciding to purchase our home. Each time, [name removed] was friendly and in good spirits. He really wanted to make sure that whichever home we picked, we actually loved it. As for our dislikes, it would be the lender that Trophy uses. We loved our loan officer [name removed]. We would just have preferred to get weekly updates so we could have been in the loop more as for what was going on, especially for a loan of our home’s value. The home layout is good but I believe the construction workers could work at a slower pace. Some parts of the home look rushed almost as if they were focused more on quantity than quality.
Fort Worth, TX, on Apr 05, 2023
Good also Mr [name removed] is good person also take care everything we discuss
Fort Worth, TX, on Feb 21, 2023
The team was great! By the team, I mean all the people we dealt with, including the sales and construction manager. They made business look like a personal relationship. The building was satisfactory in terms of quality and design.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Fort Worth, on Sep 27, 2024
Warranty exp is solid, shouldn’t have to used this soon
Fort Worth, on Mar 16, 2024
Trophy contractor was not flexible with what we wanted even thought the home building was still in its preliminary stage.
Fort Worth, on Oct 10, 2023
The response to our current issues with the home has been delayed and disappointing. The current website is also not user friendly and needs some improvements.
Fort Worth, on Oct 07, 2023
Disliked trim around all doors...unlevel flooring....air conditioner iasues
Fort Worth, on Oct 05, 2023
[name removed] has been great but he is cleaning up construction problems that should have been addressed before closing.
Fort Worth, on Jul 21, 2023
We have outstanding warranty issues. I sent a follow up message to our representative with no response.
Fort Worth, on Jun 29, 2023
There is unfinished business from issues identified from our first quarter meeting. We are looking forward to your follow-through! Other than that everything is okay. Thank you
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Fort Worth, on Mar 17, 2024
The warranty check up has been the worst we have ever experienced! There is no customer service and the process has been so irritating to new owners!! The process to get anything fixed has been non-existent and the way the third party works is not reasonable and the Trophy Home employees are on the side of the third party instead of the Trophy Home owners!!