Top Homebuilder Ratings & Reviews

Trophy Signature Homes

Eastridge 50

95 Homeowner Reviews Completed Jun 2023 - Dec 2024

Trophy Signature Homes << Trophy Signature Homes - Dallas

Overall Satisfaction

4.3
Customers' overall satisfaction
4.1
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Construction Experience

4.6

Customer Care Experience

4.7

Home Readiness

4.5

Installation & Workmanship

4.5

Community Profile

Trophy Signature Homes logo
Launched in early 2018, Trophy Signature Homes has rapidly expanded across Dallas and Fort Worth, Texas, and will soon be expanding into the Austin, Texas market.

As a subsidiary of Green Brick Partners, Trophy Signature Homes combines our local building expertise with the strong financial resources of a national, diversified homebuilding and land development company.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

McKinney, on Jan 26, 2024

I liked to much

5.0
Verified Homeowner
McKinney, on Aug 26, 2024

Everyone who I spoke with throughout the process was great. Very knowledgeable and answered all my questions.

5.0
Verified Homeowner
McKinney, TX, on Dec 09, 2024

Wish I found the home earlier to have some more say on the finishes.

5.0
Verified Homeowner
McKinney, on Dec 28, 2023

Overall when I used it very satisfied

5.0
Verified Homeowner
McKinney, on May 28, 2024

Warranty group is fantastic! Their follow up and customer service is top notch.

4.9
Verified Homeowner
McKinney, TX, on Nov 22, 2024

I liked the communication from the sales manager and my construction manager.

4.5
Verified Homeowner
McKinney, on Aug 30, 2023

Quality of the service has been great.

3.7
Verified Homeowner
McKinney, on Feb 07, 2024

Quality has been great.

5.0
Verified Homeowner
McKinney, TX, on Oct 31, 2024

Honestly, I love how nice everyone from Trophy is. My family and I are new to Texas, and everyone we have spoken to from Trophy has been so welcoming.

5.0
Verified Homeowner
McKinney, on Feb 05, 2024

Very responsive on warranty issues. Seems to be a quality home.

4.1
Verified Homeowner
McKinney, TX, on Sep 30, 2024

Nothing. It was smooth and easy to understand everything.

5.0
Verified Homeowner
McKinney, TX, on Sep 03, 2024

It was a smooth move in and the team has been great to work with.

4.1
Verified Homeowner
McKinney, TX, on Aug 19, 2024

Everything was very professional and all was completed in a timely manner. Thank you very much!

5.0
Verified Homeowner
McKinney, TX, on May 23, 2024

Everything was very straight forward, and timelines were accurate from the beginning of the transaction.

4.9
Verified Homeowner
McKinney, TX, on Apr 30, 2024

Nothing major to report. I observed all the things listed on the third party evaluation was completed at the time of move In! Really appreciate there efforts.

4.4
Verified Homeowner
McKinney, TX, on Apr 28, 2024

I was promised a washer/dryer or a fridge and I received neither. There was no credit given to us and the sales agents were very rude about their failure to meet the precedent they set.

3.2
Verified Homeowner
McKinney, TX, on Apr 16, 2024

[name removed] in the sales office, the recommended lending company, and my realtor made the process smooth

5.0
Verified Homeowner
McKinney, TX, on Mar 26, 2024

Did not meet expectations on quality work.

3.4
Verified Homeowner
McKinney, TX, on Nov 28, 2023

Quality of materials used could be better. Guest rooms are smaller than other builds. Other than that good experience so far.

4.7
Verified Homeowner
McKinney, TX, on Nov 27, 2023

A couple of small issues with the walkthrough, but all sorted by builder.

4.9
Verified Homeowner
McKinney, TX, on Nov 25, 2023

Drastic closing date changes

4.2
Verified Homeowner
McKinney, TX, on Nov 23, 2023

It was good. Only concern is that the dates have been up like crazy. Lot of other commitments need to be changed

5.0
Verified Homeowner
McKinney, TX, on Nov 07, 2023

I liked their consistent communication and willingness to ensure everything was as expected before and after move in.

5.0
Verified Homeowner
McKinney, TX, on Sep 07, 2023

So easy from start to finish. We never felt like a customer, family the whole way.

5.0
Verified Homeowner
McKinney, TX, on Aug 09, 2023

I love my new home! However, there are little errors I wish I had the chance to tell someone about. For example, some of the cabinets came loose, there were stains on the walls, and some sockets are ill-placed, and my water sprinkler hasn’t worked since we moved in. I was told there would be a one month check-in where we would get to talk about these things, buts it’s almost 2 months now, and no one has come. Other than this, everything is fine.

4.6
Verified Homeowner
McKinney, TX, on Jul 04, 2023

Felt rushed during walk through, could not address all of our concerns during the blue-tape walk through. Warranty manager told us she had other walk through appointments to get to after ours (understandable), but our time period shouldn't have felt rushed as every homebuyer should be given the opportunity to take their time to check everything and make sure they are happy with the big purchase of buying a home. After closing, we had a handful of issues and it was hard to reach our warranty manager most times. It would take days and weeks sometimes for me to get an answer, and sometimes I would have to send multiple follow up texts. We were told that our 30 day meeting items would be addressed but now it is time for the 60 day meeting and none of the items on the list have been addressed/no one has reached out to us so I have just send a follow up email to get a response. Everybody has a nice personality, but hard to get a hold of/not responsive.

4.1
Verified Homeowner
McKinney, TX, on Jun 29, 2023

Friendly staff. Easy process. We love our house

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Dec 09, 2024

Wish I found the home earlier to have some more say on the finishes.

5.0
Verified Homeowner
McKinney, TX, on Nov 22, 2024

I liked the communication from the sales manager and my construction manager.

4.5
Verified Homeowner
McKinney, TX, on Oct 31, 2024

Honestly, I love how nice everyone from Trophy is. My family and I are new to Texas, and everyone we have spoken to from Trophy has been so welcoming.

5.0
Verified Homeowner
McKinney, TX, on Sep 30, 2024

Nothing. It was smooth and easy to understand everything.

5.0
Verified Homeowner
McKinney, TX, on Sep 03, 2024

It was a smooth move in and the team has been great to work with.

4.1
Verified Homeowner
McKinney, TX, on Aug 19, 2024

Everything was very professional and all was completed in a timely manner. Thank you very much!

5.0
Verified Homeowner
McKinney, TX, on May 23, 2024

Everything was very straight forward, and timelines were accurate from the beginning of the transaction.

4.9
Verified Homeowner
McKinney, TX, on Apr 30, 2024

Nothing major to report. I observed all the things listed on the third party evaluation was completed at the time of move In! Really appreciate there efforts.

4.4
Verified Homeowner
McKinney, TX, on Apr 28, 2024

I was promised a washer/dryer or a fridge and I received neither. There was no credit given to us and the sales agents were very rude about their failure to meet the precedent they set.

3.2
Verified Homeowner
McKinney, TX, on Apr 16, 2024

[name removed] in the sales office, the recommended lending company, and my realtor made the process smooth

5.0
Verified Homeowner
McKinney, TX, on Mar 26, 2024

Did not meet expectations on quality work.

3.4
Verified Homeowner
McKinney, TX, on Nov 28, 2023

Quality of materials used could be better. Guest rooms are smaller than other builds. Other than that good experience so far.

4.7
Verified Homeowner
McKinney, TX, on Nov 27, 2023

A couple of small issues with the walkthrough, but all sorted by builder.

4.9
Verified Homeowner
McKinney, TX, on Nov 25, 2023

Drastic closing date changes

4.2
Verified Homeowner
McKinney, TX, on Nov 23, 2023

It was good. Only concern is that the dates have been up like crazy. Lot of other commitments need to be changed

5.0
Verified Homeowner
McKinney, TX, on Nov 07, 2023

I liked their consistent communication and willingness to ensure everything was as expected before and after move in.

5.0
Verified Homeowner
McKinney, TX, on Sep 07, 2023

So easy from start to finish. We never felt like a customer, family the whole way.

5.0
Verified Homeowner
McKinney, TX, on Aug 09, 2023

I love my new home! However, there are little errors I wish I had the chance to tell someone about. For example, some of the cabinets came loose, there were stains on the walls, and some sockets are ill-placed, and my water sprinkler hasn’t worked since we moved in. I was told there would be a one month check-in where we would get to talk about these things, buts it’s almost 2 months now, and no one has come. Other than this, everything is fine.

4.6
Verified Homeowner
McKinney, TX, on Jul 04, 2023

Felt rushed during walk through, could not address all of our concerns during the blue-tape walk through. Warranty manager told us she had other walk through appointments to get to after ours (understandable), but our time period shouldn't have felt rushed as every homebuyer should be given the opportunity to take their time to check everything and make sure they are happy with the big purchase of buying a home. After closing, we had a handful of issues and it was hard to reach our warranty manager most times. It would take days and weeks sometimes for me to get an answer, and sometimes I would have to send multiple follow up texts. We were told that our 30 day meeting items would be addressed but now it is time for the 60 day meeting and none of the items on the list have been addressed/no one has reached out to us so I have just send a follow up email to get a response. Everybody has a nice personality, but hard to get a hold of/not responsive.

4.1
Verified Homeowner
McKinney, TX, on Jun 29, 2023

Friendly staff. Easy process. We love our house

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

McKinney, on Jan 26, 2024

I liked to much

5.0
Verified Homeowner
McKinney, on Dec 28, 2023

Overall when I used it very satisfied

5.0
Verified Homeowner
McKinney, on Aug 30, 2023

Quality of the service has been great.

3.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

McKinney, on Aug 26, 2024

Everyone who I spoke with throughout the process was great. Very knowledgeable and answered all my questions.

5.0
Verified Homeowner
McKinney, on May 28, 2024

Warranty group is fantastic! Their follow up and customer service is top notch.

4.9
Verified Homeowner
McKinney, on Feb 07, 2024

Quality has been great.

5.0
Verified Homeowner
McKinney, on Feb 05, 2024

Very responsive on warranty issues. Seems to be a quality home.

4.1
Verified Homeowner