Top Homebuilder Ratings & Reviews

Trophy Signature Homes

Oakmont Park

80 Homeowner Reviews Completed Nov 2020 - Dec 2021

Overall Satisfaction

4.4
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.3

Lender Experience

4.5

Construction Experience

4.5

Customer Care Experience

4.7

Home Readiness

4.2

Installation & Workmanship

4.5

Community Profile

Cut the commute and spend more time with family in beautiful Oakmont Park. The perfect balance of active and relaxed living, Oakmont Park is less than 30 minutes away from the myriad attractions of Downtown Dallas via Interstate 35E. Get up close to the animals at the Dallas Zoo, dine in style at the Dallas Fish Market or shop in the West Village. Closer to home, there’s the Galaxy Drive-in Theater and Red Oak Valley Golf Club as well as the lovely parks, playgrounds, splash pad and trails of Oakmont Park to amuse you. Your kids will thrive in Red Oak ISD schools.




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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Red Oak, on Oct 07, 2021

Have not had any issues! Still feels new!

4.7
Verified Homeowner
Red Oak, TX, on Nov 20, 2021

Liked the communication on progress.

5.0
Verified Homeowner
Red Oak, on Dec 01, 2021

My home was rushed and things were left undone even after closing. Closing was rushed even before my home was cleaned or ready or complete, I was made to close anyway. Follow up after closing is till ongoing with grout and touch ups and my exterior paint was delivered well after closing and when they came to touch up my garage he couldn't even use the paint kit given because it is so watered down, it wont even paint! I have heard nothing back. My garage door needs to be painted.

2.4
Verified Homeowner
Red Oak, on Sep 10, 2021

I like that most options were included. It didn’t like you couldn’t add on much when being built since we purchase the home after the studs were up. I also don’t like that it’s more drywall than studs in the walls, so it makes it challenging to hang heavier items.

4.9
Verified Homeowner
Red Oak, TX, on Nov 02, 2021

From start to finish of my experience with Trophy Signature Homes was terrible for me as the customer. Making an huge investment of this sort should be taken serious by all parties involved. Communication lacked on all ends starting with the office representative [name removed]. I understood that there would be delays due to Covid-19 which placed a strained on the supply needed to build my home. During this time, many of times my realtor and I would check for updates regarding my home and not many updates could be given as far as time frames. Like I said I understood there would be delays but no one was communicating those delays. When purchasing my home there were many different moving parts in the process that relied on updates along the way. Once my realtor and I finally had to reach out to the corporate office, regular and frequent updates were being received. Once I got to the walk through 2 days before there was an exhausted list of things that had not been completed for a home that was supposed to close in two days. The builder [name removed] said majority of the things on the list would be complete within the first 30 days warranty. I get to closing day, sign paper work, and the loan funded before 5:00pm Sept. 29. I get to the home a little after lunch of closing day and the house is not cleaned and not pressure washed on the outside. Unacceptable for a new home. The cleaning lady showed up around 3pm on closing day by herself to clean a new home which took her 3.5 hours. At this time, the home was closed on and loan had be funded and keys had been received. I have videos and pictures of what I walked into on closing day. Very unacceptable for a builder, I would not recommend Trophy to anyone looking to purchase a new build home. Trophy Signature Homes has not been around long, maybe 3 years and the company has a lot of building to do as far as customer service and delivering quality work to its customers.

2.0
Verified Homeowner
Red Oak, on Nov 18, 2021

So far things are great. There are some imperfections that I’ve found along the way and I wish I’d been more diligent during my walk through.

4.2
Verified Homeowner
Red Oak, on Sep 07, 2021

the great customer service

5.0
Verified Homeowner
Red Oak, TX, on Nov 01, 2021

I was 100% satisfied.

4.8
Verified Homeowner
Red Oak, on Nov 09, 2021

There are small characteristics of the home the could have been done better. However, we are satisfied with the overall quality of our home.

4.6
Verified Homeowner
Red Oak, TX, on Aug 17, 2021

All of my questions ans concerns have been addressed

4.8
Verified Homeowner
Red Oak, on Nov 01, 2021

[name removed] used yet

5.0
Verified Homeowner
Red Oak, TX, on Aug 08, 2021

Too many changes to the closing date. Buyer required to be flexible with changes and delays while Trophy is not at all (very disappointing and unfair). On a brighter note, we are thankful [name removed] and my realtor [name removed] for guiding us thru this process.

4.7
Verified Homeowner
Red Oak, on Oct 09, 2021

When we had a leak, it was fixed almost immediately.

5.0
Verified Homeowner
Red Oak, TX, on Aug 04, 2021

I liked the design of the home and the different amenities within the home such as the bench in the shower and the computer room. However, I miss having a bathtub in the master bedroom.

5.0
Verified Homeowner
Red Oak, on Sep 25, 2021

I have had a great experience with warranty

5.0
Verified Homeowner
Red Oak, TX, on Jul 31, 2021

Sales man sold the world, I bought it. Work was rushed, incomplete and I was expected and rushed to sign before the end of the month before my home was completed. Builder had to make an amendment to the list of things needing to be done. I closed and got my keys, the salesman told me my house would be cleaned and ready that evening. That wasn't true, the cleaning crew didn't come until later that week. My very first walk through was terrible, nothing was done, my "final" walk through was almost worse. Nothing like what I had imagined or been told it would be like. This is not my first build or purchase. I know all the excuses, I am in the industry as well and I understand what has been and is still being affected by Covid and the Economy. None the less, I paid over $300k for my new home and my expectations were less than met. Moved in June 29th and it is July 30th and I still need paint...I am settling to be happy with the level of service your company provided.

2.4
Verified Homeowner
Red Oak, on Sep 19, 2021

It takes up to 2 days to receive a response regarding the warranty service and lack of communication as to when the actual service will be completed

3.7
Verified Homeowner
Red Oak, TX, on Jun 25, 2021

We love the detailed descriptions of the process from [name removed]. Every interaction with other staff like [name removed] was also awesome with prompt attention to our warranty requests. I hope Trophy could streamline their email addresses so as to avoid some important messages falling through the cracks. At some point during the final stage, our Bank could not receive pertinent email responses on time. Overall we are very satisfied with our home so far

4.5
Verified Homeowner
Red Oak, on Sep 13, 2021

I liked that they follow within 24hrs

5.0
Verified Homeowner
Red Oak, TX, on Jun 22, 2021

I disliked the uncertainty of the move in date. Everything else was very smooth and everyone was very kind.

4.6
Verified Homeowner
Red Oak, on Sep 01, 2021

During my final walk before closing, I expressed that my trees were dead. I was told no they were dormant. The trees were planted on week after the Feb 21 winter storm. The trees are still not in bloom. I spoke with the landscaper for Trophy who stated the trees are indeed dead. He also explained if Trophy reached out to them, they would replace them free of charge. I have yet to hear back from Trophy. I am also unhappy with the leaky water from the sidewalk and the explanation that the water was in excess in the sprinkler system, however, no one else has this issue. The sides of my home and the back yard is always consistently wet. Apparently the water should drain between the homes, but they never seem to dry out.

4.4
Verified Homeowner
Red Oak, TX, on Jun 08, 2021

The timeline got pushed back a total of 2 months. The appliances that were supposed to come with the home were not available and had to go find one with the stipend that was provided. (Fridges like the one that was supposed to come with the home were more than the stipend received.) The master toilet wobbles when you sit down and the floor seems to be lifting a bit because of it. The back door has a gap at the bottom where the floor cut was a bit too short.

3.6
Verified Homeowner
Red Oak, on Aug 21, 2021

I like that I can call and get an appointment to come and make repairs pretty quickly. Havent had to make service calls since the first month of moving in.

4.0
Verified Homeowner
Red Oak, TX, on Jun 05, 2021

I didn't like the part where I was not given correct information about what's going to be the colors of my cabinets and stones outside my house. But the time I was given that information it was too late to back out

3.5
Verified Homeowner
Red Oak, on Aug 13, 2021

Some things were just sloppily done chips, baseboard and gaps are not properly measured

5.0
Verified Homeowner
Red Oak, TX, on May 06, 2021

I Like the break down of the walk through. I like the package of the home. Dislike- wish the Garage had a more storage place

5.0
Verified Homeowner
Red Oak, on Jul 27, 2021

Up to this point, everything has gone smoothly and the warranty service/customer care experience has been great!

5.0
Verified Homeowner
Red Oak, TX, on Apr 15, 2021

Nothing

5.0
Verified Homeowner
Red Oak, on Jul 20, 2021

I have put in requests and they have been forgotten about. No one has followed up or reached out to complete requests.

1.7
Verified Homeowner
Red Oak, TX, on Apr 14, 2021

Property manager was excellent with explaining things, keeping us abreast of build and hicupps. Building manager made us feel rushed with walk thru and private inspection concerns. Our backyard is still not graded correctly.

4.4
Verified Homeowner
Red Oak, on Jul 10, 2021

I have not use the warranty yet.

4.5
Verified Homeowner
Red Oak, TX, on Mar 29, 2021

I loved the contractor [name removed] and his willingness to assist me when I had concerns. However overall there are areas of the home that appear to be rushed. It's reflected in the painting and construction in some areas. In addition, I had electrical issues (wiring) in a bedroom and the entire a/c unit.

4.8
Verified Homeowner
Red Oak, on Jun 25, 2021

Its reliable. I don't have to worry about major or minor concerns not being addressed.

5.0
Verified Homeowner
Red Oak, TX, on Mar 28, 2021

Both [name removed]'s were wonderful thru the whole process. [name removed] the construction manager and [name removed] the sales man

4.9
Verified Homeowner
Red Oak, on Jun 11, 2021

Would like a calendar with the end dates for all of the household warranties.

4.7
Verified Homeowner
Red Oak, TX, on Mar 25, 2021

The delays, brick experience and lack of communication.

3.7
Verified Homeowner
Red Oak, on May 18, 2021

I like the quick turn around times for warranty and repairs

4.7
Verified Homeowner
Red Oak, TX, on Feb 23, 2021

I liked that I did not have to be as involved in the process when it came to the construction of the home. I was guided and guaranteed that everything would be completed at a standard that was certainly met. No buyers remorse.

5.0
Verified Homeowner
Red Oak, on May 17, 2021

Their customer service is great and they make sure our needs are met when connected.

5.0
Verified Homeowner
Red Oak, TX, on Feb 23, 2021

Everythings was smooth

5.0
Verified Homeowner
Red Oak, on May 06, 2021

I love the warranty/customer care experience! We have only submitted one ticket since we have moved in and the urgency and follow-up for completion was impeccable!

5.0
Verified Homeowner
Red Oak, TX, on Feb 20, 2021

The whole experience was smooth. I am a first time home owner and trophy made it so simple and clear. [name removed] the builder and [name removed] from the trophy front office made it a great experience! Keep being a great company!!

5.0
Verified Homeowner
Red Oak, on Apr 21, 2021

Quick response

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Red Oak, TX, on Nov 20, 2021

Liked the communication on progress.

5.0
Verified Homeowner
Red Oak, TX, on Nov 02, 2021

From start to finish of my experience with Trophy Signature Homes was terrible for me as the customer. Making an huge investment of this sort should be taken serious by all parties involved. Communication lacked on all ends starting with the office representative [name removed]. I understood that there would be delays due to Covid-19 which placed a strained on the supply needed to build my home. During this time, many of times my realtor and I would check for updates regarding my home and not many updates could be given as far as time frames. Like I said I understood there would be delays but no one was communicating those delays. When purchasing my home there were many different moving parts in the process that relied on updates along the way. Once my realtor and I finally had to reach out to the corporate office, regular and frequent updates were being received. Once I got to the walk through 2 days before there was an exhausted list of things that had not been completed for a home that was supposed to close in two days. The builder [name removed] said majority of the things on the list would be complete within the first 30 days warranty. I get to closing day, sign paper work, and the loan funded before 5:00pm Sept. 29. I get to the home a little after lunch of closing day and the house is not cleaned and not pressure washed on the outside. Unacceptable for a new home. The cleaning lady showed up around 3pm on closing day by herself to clean a new home which took her 3.5 hours. At this time, the home was closed on and loan had be funded and keys had been received. I have videos and pictures of what I walked into on closing day. Very unacceptable for a builder, I would not recommend Trophy to anyone looking to purchase a new build home. Trophy Signature Homes has not been around long, maybe 3 years and the company has a lot of building to do as far as customer service and delivering quality work to its customers.

2.0
Verified Homeowner
Red Oak, TX, on Nov 01, 2021

I was 100% satisfied.

4.8
Verified Homeowner
Red Oak, TX, on Aug 17, 2021

All of my questions ans concerns have been addressed

4.8
Verified Homeowner
Red Oak, TX, on Aug 08, 2021

Too many changes to the closing date. Buyer required to be flexible with changes and delays while Trophy is not at all (very disappointing and unfair). On a brighter note, we are thankful [name removed] and my realtor [name removed] for guiding us thru this process.

4.7
Verified Homeowner
Red Oak, TX, on Aug 04, 2021

I liked the design of the home and the different amenities within the home such as the bench in the shower and the computer room. However, I miss having a bathtub in the master bedroom.

5.0
Verified Homeowner
Red Oak, TX, on Jul 31, 2021

Sales man sold the world, I bought it. Work was rushed, incomplete and I was expected and rushed to sign before the end of the month before my home was completed. Builder had to make an amendment to the list of things needing to be done. I closed and got my keys, the salesman told me my house would be cleaned and ready that evening. That wasn't true, the cleaning crew didn't come until later that week. My very first walk through was terrible, nothing was done, my "final" walk through was almost worse. Nothing like what I had imagined or been told it would be like. This is not my first build or purchase. I know all the excuses, I am in the industry as well and I understand what has been and is still being affected by Covid and the Economy. None the less, I paid over $300k for my new home and my expectations were less than met. Moved in June 29th and it is July 30th and I still need paint...I am settling to be happy with the level of service your company provided.

2.4
Verified Homeowner
Red Oak, TX, on Jun 25, 2021

We love the detailed descriptions of the process from [name removed]. Every interaction with other staff like [name removed] was also awesome with prompt attention to our warranty requests. I hope Trophy could streamline their email addresses so as to avoid some important messages falling through the cracks. At some point during the final stage, our Bank could not receive pertinent email responses on time. Overall we are very satisfied with our home so far

4.5
Verified Homeowner
Red Oak, TX, on Jun 22, 2021

I disliked the uncertainty of the move in date. Everything else was very smooth and everyone was very kind.

4.6
Verified Homeowner
Red Oak, TX, on Jun 08, 2021

The timeline got pushed back a total of 2 months. The appliances that were supposed to come with the home were not available and had to go find one with the stipend that was provided. (Fridges like the one that was supposed to come with the home were more than the stipend received.) The master toilet wobbles when you sit down and the floor seems to be lifting a bit because of it. The back door has a gap at the bottom where the floor cut was a bit too short.

3.6
Verified Homeowner
Red Oak, TX, on Jun 05, 2021

I didn't like the part where I was not given correct information about what's going to be the colors of my cabinets and stones outside my house. But the time I was given that information it was too late to back out

3.5
Verified Homeowner
Red Oak, TX, on May 06, 2021

I Like the break down of the walk through. I like the package of the home. Dislike- wish the Garage had a more storage place

5.0
Verified Homeowner
Red Oak, TX, on Apr 15, 2021

Nothing

5.0
Verified Homeowner
Red Oak, TX, on Apr 14, 2021

Property manager was excellent with explaining things, keeping us abreast of build and hicupps. Building manager made us feel rushed with walk thru and private inspection concerns. Our backyard is still not graded correctly.

4.4
Verified Homeowner
Red Oak, TX, on Mar 29, 2021

I loved the contractor [name removed] and his willingness to assist me when I had concerns. However overall there are areas of the home that appear to be rushed. It's reflected in the painting and construction in some areas. In addition, I had electrical issues (wiring) in a bedroom and the entire a/c unit.

4.8
Verified Homeowner
Red Oak, TX, on Mar 28, 2021

Both [name removed]'s were wonderful thru the whole process. [name removed] the construction manager and [name removed] the sales man

4.9
Verified Homeowner
Red Oak, TX, on Mar 25, 2021

The delays, brick experience and lack of communication.

3.7
Verified Homeowner
Red Oak, TX, on Feb 23, 2021

I liked that I did not have to be as involved in the process when it came to the construction of the home. I was guided and guaranteed that everything would be completed at a standard that was certainly met. No buyers remorse.

5.0
Verified Homeowner
Red Oak, TX, on Feb 23, 2021

Everythings was smooth

5.0
Verified Homeowner
Red Oak, TX, on Feb 20, 2021

The whole experience was smooth. I am a first time home owner and trophy made it so simple and clear. [name removed] the builder and [name removed] from the trophy front office made it a great experience! Keep being a great company!!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Red Oak, on Dec 01, 2021

My home was rushed and things were left undone even after closing. Closing was rushed even before my home was cleaned or ready or complete, I was made to close anyway. Follow up after closing is till ongoing with grout and touch ups and my exterior paint was delivered well after closing and when they came to touch up my garage he couldn't even use the paint kit given because it is so watered down, it wont even paint! I have heard nothing back. My garage door needs to be painted.

2.4
Verified Homeowner
Red Oak, on Nov 18, 2021

So far things are great. There are some imperfections that I’ve found along the way and I wish I’d been more diligent during my walk through.

4.2
Verified Homeowner
Red Oak, on Nov 09, 2021

There are small characteristics of the home the could have been done better. However, we are satisfied with the overall quality of our home.

4.6
Verified Homeowner
Red Oak, on Nov 01, 2021

[name removed] used yet

5.0
Verified Homeowner
Red Oak, on Oct 09, 2021

When we had a leak, it was fixed almost immediately.

5.0
Verified Homeowner
Red Oak, on Sep 25, 2021

I have had a great experience with warranty

5.0
Verified Homeowner
Red Oak, on Sep 19, 2021

It takes up to 2 days to receive a response regarding the warranty service and lack of communication as to when the actual service will be completed

3.7
Verified Homeowner
Red Oak, on Sep 13, 2021

I liked that they follow within 24hrs

5.0
Verified Homeowner
Red Oak, on Sep 01, 2021

During my final walk before closing, I expressed that my trees were dead. I was told no they were dormant. The trees were planted on week after the Feb 21 winter storm. The trees are still not in bloom. I spoke with the landscaper for Trophy who stated the trees are indeed dead. He also explained if Trophy reached out to them, they would replace them free of charge. I have yet to hear back from Trophy. I am also unhappy with the leaky water from the sidewalk and the explanation that the water was in excess in the sprinkler system, however, no one else has this issue. The sides of my home and the back yard is always consistently wet. Apparently the water should drain between the homes, but they never seem to dry out.

4.4
Verified Homeowner
Red Oak, on Aug 21, 2021

I like that I can call and get an appointment to come and make repairs pretty quickly. Havent had to make service calls since the first month of moving in.

4.0
Verified Homeowner
Red Oak, on Aug 13, 2021

Some things were just sloppily done chips, baseboard and gaps are not properly measured

5.0
Verified Homeowner
Red Oak, on Jul 27, 2021

Up to this point, everything has gone smoothly and the warranty service/customer care experience has been great!

5.0
Verified Homeowner
Red Oak, on Jul 20, 2021

I have put in requests and they have been forgotten about. No one has followed up or reached out to complete requests.

1.7
Verified Homeowner
Red Oak, on Jul 10, 2021

I have not use the warranty yet.

4.5
Verified Homeowner
Red Oak, on Jun 25, 2021

Its reliable. I don't have to worry about major or minor concerns not being addressed.

5.0
Verified Homeowner
Red Oak, on Jun 11, 2021

Would like a calendar with the end dates for all of the household warranties.

4.7
Verified Homeowner
Red Oak, on May 18, 2021

I like the quick turn around times for warranty and repairs

4.7
Verified Homeowner
Red Oak, on May 17, 2021

Their customer service is great and they make sure our needs are met when connected.

5.0
Verified Homeowner
Red Oak, on May 06, 2021

I love the warranty/customer care experience! We have only submitted one ticket since we have moved in and the urgency and follow-up for completion was impeccable!

5.0
Verified Homeowner
Red Oak, on Apr 21, 2021

Quick response

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Red Oak, on Oct 07, 2021

Have not had any issues! Still feels new!

4.7
Verified Homeowner
Red Oak, on Sep 10, 2021

I like that most options were included. It didn’t like you couldn’t add on much when being built since we purchase the home after the studs were up. I also don’t like that it’s more drywall than studs in the walls, so it makes it challenging to hang heavier items.

4.9
Verified Homeowner
Red Oak, on Sep 07, 2021

the great customer service

5.0
Verified Homeowner