Top Homebuilder Ratings & Reviews

Trophy Signature Homes

Edgestone

69 Homeowner Reviews Completed Apr 2020 - Sep 2021

Overall Satisfaction

4.2
Customers' overall satisfaction
3.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Lender Experience

3.9

Construction Experience

4.2

Customer Care Experience

4.4

Home Readiness

4.0

Installation & Workmanship

4.2

Community Profile

Location is everything and Edgestone at Legacy is minutes from the best Frisco has to offer, including The Star in Frisco, and Legacy West for upscale shopping, dining and entertainment. The community itself is the ultimate staycation destination with a suburb amenity complex encompassing an infinity-edged pool, fitness facility, Wi-Fi cabanas, state-of-the-art playground, parks, ponds and hiking-and-biking trails. Neighbors get together during exciting resident-only events. Children are prepared to go on to do great things at Frisco ISD schools.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Mar 18, 2021

It was annoying to call and it would be much easier to directly call the person in a particular section instead of going through Trophy Homes

3.8
Verified Homeowner
Frisco, on Aug 05, 2021

My sprinkler system not being covered under the warranty.

3.9
Verified Homeowner
Frisco, TX, on Sep 14, 2021

Wish the construction was faster. Too many hurdles to close. Wish the construction was perfect with out any patch work

2.9
Verified Homeowner
Frisco, on Feb 20, 2021

They always come check on whatever issues I have!

5.0
Verified Homeowner
Frisco, TX, on Jul 06, 2021

Initial walk through was thorough however, many items need to be addressed. List to be submitted via Warranty Request.

4.5
Verified Homeowner
Frisco, on Jul 20, 2021

I like everything in my home except my lawn. The lawn is uneven and has holes here and there.

4.0
Verified Homeowner
Frisco, TX, on Nov 21, 2020

Nothing. It went very smoothly.

5.0
Verified Homeowner
Frisco, on Jan 13, 2021

We felt that our concerns where heard and taken in consideration and they were properly fixed. The only thing that wasn’t fixed to our expectations was the concrete on the entrance.

5.0
Verified Homeowner
Frisco, on Jun 16, 2021

We had an awful ordeal with the media room in general. One of the channels isn’t working and we don’t have the specs of the paint used after tackling the channel issue.

4.0
Verified Homeowner
Frisco, TX, on Oct 20, 2020

Everything went very smoothly, no complaints!

5.0
Verified Homeowner
Frisco, on Jan 13, 2021

I am very pleased with the Warranty service that [name removed] provides. He is very professional and gets issues fixed in no time

5.0
Verified Homeowner
Frisco, on May 20, 2021

I just like a design and floor plan. But I so disappointed about all materials and quality control to build the house.

3.9
Verified Homeowner
Frisco, on Apr 28, 2021

[name removed] and the sales team were great. Had a few issues with the builder on the countertop, but it was resolved at the end. I have had few issues at all with the house. The grade of the back yard could have been better to reduce standing water at times, but we love the house overall.

4.6
Verified Homeowner
Frisco, on Jan 08, 2021

Quality of the work and product is good.

4.5
Verified Homeowner
Frisco, TX, on Oct 12, 2020

I liked the build quality of the home. Though I had minor issues, they were addressed timely and to our satisfaction.

4.8
Verified Homeowner
Frisco, on Feb 26, 2021

The construction team was very busy as closing approached and there were several items that needed to be completed before closing or have a clear plan for completion. The difficultly was that I had to initiate the planning and completion vs Trophy’s team initiating. I did appreciate that everyone was always courteous and would return my calls and emails.

4.1
Verified Homeowner
Frisco, on Jan 08, 2021

[name removed] has been so helpful. When I have an issue he always sees it all the way through. He also checks on me to make sure everything is okay with the house.

4.7
Verified Homeowner
Frisco, TX, on Sep 26, 2020

We love every single step. We had a wonderful experience with Trophy since our first visit with our sales manager [name removed] up to the closing process with constructor manager [name removed]. The only point that made us frustrated is the height of the shower door from master bathroom. It is ridiculous short for an average person. It definitely should be revised.

4.8
Verified Homeowner
Frisco, on Jan 06, 2021

The warranty and customer care experience has been top notch. [name removed] is extremely responsive and has had every issue taken care of quickly.

5.0
Verified Homeowner
Frisco, on Feb 06, 2021

The longer I live in my home, the more issues I see that never should find their way into a completed home. For example, the hole cut for the electronic fireplace is too large. This is easy to miss on a walk through, but is quite noticeable when sitting on the floor. The granite shelving in the shower is crooked- noticeable from across the room. Yard is absolutely terrible. I have dug up lots of trash from under the sod- cans and bottles, empty bags, etc. Lawn is completely uneven. In addition to gaps in the sod, there are whole areas of yard that are significantly unintentionally lower than others.

3.9
Verified Homeowner
Frisco, TX, on Sep 19, 2020

there were a few small issues when we moved in but phillip did a great job addressing them quickly.

4.6
Verified Homeowner
Frisco, on Jan 12, 2021

The communication with the builder was hit and miss at times, but the overall product turned out fairly well.

3.6
Verified Homeowner
Frisco, TX, on Aug 22, 2020

The constant update meant a lot.

4.2
Verified Homeowner
Frisco, on Dec 26, 2020

Liked-I try to take action as soon as I get in touch with him.

4.8
Verified Homeowner
Frisco, on Dec 06, 2020

[name removed] was very helpful and goes beyond just to ensure that your concerns are met. We can't be more satisfied with [name removed] handling all our service-related issues.

4.5
Verified Homeowner
Frisco, TX, on Aug 22, 2020

Still not complete my front door. Overall paint and touch up was poorly. When we move in find dead grass or missing grass. Marble has hand wringing marked ( 3532) Cracked ...more

2.9
Verified Homeowner
Frisco, TX, on Aug 02, 2020

[name removed] and [name removed] were great and always available for any questions. Excellent floor plans and community, competitive pricing. [name removed] flexible with closing date Didn’t have option to include essential add ones Landscaping, Painting work must be improved Worst experience ever working with green brick mortgage

4.0
Verified Homeowner
Frisco, on Nov 13, 2020

So far it’s been pretty good with the team being responsive. I have some upcoming items that will need to be fixed, so will assess the team again at that point.

4.5
Verified Homeowner
Frisco, TX, on Jun 18, 2020

We liked working with [name removed] - she was nice, straightforward, professional, easy to work with, prompt in answering our questions and meeting our needs. We also like working with [name removed] - whenever we brought up issues he took care of them from our first walkthrough till final closing. He went above and beyond for us and we really appreciated that - and his happy attitude. He was also professional and courteous. We also love Trophy's detail and design. With limited options, it didn't even feel like we had to sacrifice much versus a custom builder. The simplicity yet elegance of the upgrades were spot on for us. Thank you!

4.8
Verified Homeowner
Frisco, on Sep 15, 2020

The number of objective issues that I have to consistently call out/follow up on. For example, there were things with the dry wall that I pointed out needed to be fixed and it took a couple of walk through to get it done. Only calling this out as one example but please note there are others. Points to Trophy ([name removed] and [name removed] )for addressing this/overall customer service...negative points for the number of times I had to follow up to get action.

3.0
Verified Homeowner
Frisco, TX, on Jun 15, 2020

nice walking in, design and detail

4.9
Verified Homeowner
Frisco, on Sep 14, 2020

We have not used the warranty service. [name removed] was very responsive in addressing issues identified at time of move in.

4.7
Verified Homeowner
Frisco, TX, on May 22, 2020

The sales agent ([name removed]) was friendly and responsive when I had questions or concerns. Further, the construction team was responsive to my questions or concerns as well.

4.8
Verified Homeowner
Frisco, on Aug 16, 2020

Waranty service / customer care is extremly unfriendly , un professional behavior and unprofessional employees. Trophy management is non cooperative once you sign he closeout oackage. Would recommend not to sign before they work on outstanding items or foxed. Ptherwise it takes forever to get it done.

1.3
Verified Homeowner
Frisco, TX, on May 07, 2020

Early stages of sales experience. Information was easy to get. It was nice to be able to walk through the homes as they were being constructed

4.1
Verified Homeowner
Frisco, TX, on Apr 28, 2020

The property manager [name removed] kept me informed as progress of my house proceeded.

2.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Sep 14, 2021

Wish the construction was faster. Too many hurdles to close. Wish the construction was perfect with out any patch work

2.9
Verified Homeowner
Frisco, TX, on Jul 06, 2021

Initial walk through was thorough however, many items need to be addressed. List to be submitted via Warranty Request.

4.5
Verified Homeowner
Frisco, TX, on Nov 21, 2020

Nothing. It went very smoothly.

5.0
Verified Homeowner
Frisco, TX, on Oct 20, 2020

Everything went very smoothly, no complaints!

5.0
Verified Homeowner
Frisco, TX, on Oct 12, 2020

I liked the build quality of the home. Though I had minor issues, they were addressed timely and to our satisfaction.

4.8
Verified Homeowner
Frisco, TX, on Sep 26, 2020

We love every single step. We had a wonderful experience with Trophy since our first visit with our sales manager [name removed] up to the closing process with constructor manager [name removed]. The only point that made us frustrated is the height of the shower door from master bathroom. It is ridiculous short for an average person. It definitely should be revised.

4.8
Verified Homeowner
Frisco, TX, on Sep 19, 2020

there were a few small issues when we moved in but phillip did a great job addressing them quickly.

4.6
Verified Homeowner
Frisco, TX, on Aug 22, 2020

The constant update meant a lot.

4.2
Verified Homeowner
Frisco, TX, on Aug 22, 2020

Still not complete my front door. Overall paint and touch up was poorly. When we move in find dead grass or missing grass. Marble has hand wringing marked ( 3532) Cracked ...more

2.9
Verified Homeowner
Frisco, TX, on Aug 02, 2020

[name removed] and [name removed] were great and always available for any questions. Excellent floor plans and community, competitive pricing. [name removed] flexible with closing date Didn’t have option to include essential add ones Landscaping, Painting work must be improved Worst experience ever working with green brick mortgage

4.0
Verified Homeowner
Frisco, TX, on Jun 18, 2020

We liked working with [name removed] - she was nice, straightforward, professional, easy to work with, prompt in answering our questions and meeting our needs. We also like working with [name removed] - whenever we brought up issues he took care of them from our first walkthrough till final closing. He went above and beyond for us and we really appreciated that - and his happy attitude. He was also professional and courteous. We also love Trophy's detail and design. With limited options, it didn't even feel like we had to sacrifice much versus a custom builder. The simplicity yet elegance of the upgrades were spot on for us. Thank you!

4.8
Verified Homeowner
Frisco, TX, on Jun 15, 2020

nice walking in, design and detail

4.9
Verified Homeowner
Frisco, TX, on May 22, 2020

The sales agent ([name removed]) was friendly and responsive when I had questions or concerns. Further, the construction team was responsive to my questions or concerns as well.

4.8
Verified Homeowner
Frisco, TX, on May 07, 2020

Early stages of sales experience. Information was easy to get. It was nice to be able to walk through the homes as they were being constructed

4.1
Verified Homeowner
Frisco, TX, on Apr 28, 2020

The property manager [name removed] kept me informed as progress of my house proceeded.

2.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Mar 18, 2021

It was annoying to call and it would be much easier to directly call the person in a particular section instead of going through Trophy Homes

3.8
Verified Homeowner
Frisco, on Feb 20, 2021

They always come check on whatever issues I have!

5.0
Verified Homeowner
Frisco, on Jan 13, 2021

We felt that our concerns where heard and taken in consideration and they were properly fixed. The only thing that wasn’t fixed to our expectations was the concrete on the entrance.

5.0
Verified Homeowner
Frisco, on Jan 13, 2021

I am very pleased with the Warranty service that [name removed] provides. He is very professional and gets issues fixed in no time

5.0
Verified Homeowner
Frisco, on Jan 08, 2021

Quality of the work and product is good.

4.5
Verified Homeowner
Frisco, on Jan 08, 2021

[name removed] has been so helpful. When I have an issue he always sees it all the way through. He also checks on me to make sure everything is okay with the house.

4.7
Verified Homeowner
Frisco, on Jan 06, 2021

The warranty and customer care experience has been top notch. [name removed] is extremely responsive and has had every issue taken care of quickly.

5.0
Verified Homeowner
Frisco, on Dec 26, 2020

Liked-I try to take action as soon as I get in touch with him.

4.8
Verified Homeowner
Frisco, on Dec 06, 2020

[name removed] was very helpful and goes beyond just to ensure that your concerns are met. We can't be more satisfied with [name removed] handling all our service-related issues.

4.5
Verified Homeowner
Frisco, on Nov 13, 2020

So far it’s been pretty good with the team being responsive. I have some upcoming items that will need to be fixed, so will assess the team again at that point.

4.5
Verified Homeowner
Frisco, on Sep 15, 2020

The number of objective issues that I have to consistently call out/follow up on. For example, there were things with the dry wall that I pointed out needed to be fixed and it took a couple of walk through to get it done. Only calling this out as one example but please note there are others. Points to Trophy ([name removed] and [name removed] )for addressing this/overall customer service...negative points for the number of times I had to follow up to get action.

3.0
Verified Homeowner
Frisco, on Sep 14, 2020

We have not used the warranty service. [name removed] was very responsive in addressing issues identified at time of move in.

4.7
Verified Homeowner
Frisco, on Aug 16, 2020

Waranty service / customer care is extremly unfriendly , un professional behavior and unprofessional employees. Trophy management is non cooperative once you sign he closeout oackage. Would recommend not to sign before they work on outstanding items or foxed. Ptherwise it takes forever to get it done.

1.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Aug 05, 2021

My sprinkler system not being covered under the warranty.

3.9
Verified Homeowner
Frisco, on Jul 20, 2021

I like everything in my home except my lawn. The lawn is uneven and has holes here and there.

4.0
Verified Homeowner
Frisco, on Jun 16, 2021

We had an awful ordeal with the media room in general. One of the channels isn’t working and we don’t have the specs of the paint used after tackling the channel issue.

4.0
Verified Homeowner
Frisco, on May 20, 2021

I just like a design and floor plan. But I so disappointed about all materials and quality control to build the house.

3.9
Verified Homeowner
Frisco, on Apr 28, 2021

[name removed] and the sales team were great. Had a few issues with the builder on the countertop, but it was resolved at the end. I have had few issues at all with the house. The grade of the back yard could have been better to reduce standing water at times, but we love the house overall.

4.6
Verified Homeowner
Frisco, on Feb 26, 2021

The construction team was very busy as closing approached and there were several items that needed to be completed before closing or have a clear plan for completion. The difficultly was that I had to initiate the planning and completion vs Trophy’s team initiating. I did appreciate that everyone was always courteous and would return my calls and emails.

4.1
Verified Homeowner
Frisco, on Feb 06, 2021

The longer I live in my home, the more issues I see that never should find their way into a completed home. For example, the hole cut for the electronic fireplace is too large. This is easy to miss on a walk through, but is quite noticeable when sitting on the floor. The granite shelving in the shower is crooked- noticeable from across the room. Yard is absolutely terrible. I have dug up lots of trash from under the sod- cans and bottles, empty bags, etc. Lawn is completely uneven. In addition to gaps in the sod, there are whole areas of yard that are significantly unintentionally lower than others.

3.9
Verified Homeowner
Frisco, on Jan 12, 2021

The communication with the builder was hit and miss at times, but the overall product turned out fairly well.

3.6
Verified Homeowner