Homebuilder Ratings & Reviews

Shaddock Homes

Shaddock Homes

815 Homeowner Reviews
Jan 2024 - Jul 2025

Shaddock Homes

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

Shaddock Homes logo
For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 10 Comments From Shaddock Homes
Purchase Experience Testimonials from Real Homebuyers

Fate, TX, on Jul 11, 2025

Like: get the discount for closing Dislike:there are a lot of dirty dots and paints at everywhere like door handle ,sink the light is already broken in two weeks, bathroom tile is cracked first week, transfer was very compact

3.7
Verified Homeowner
Frisco, TX, on Jul 11, 2025

Everything was really smooth, thanks to both [name removed] and [name removed] for being so responsive and supportive throughout

5.0
Verified Homeowner
Lucas, TX, on Jul 11, 2025

Coming from out of state, the purchase experience and process was seamless. The [name removed] communicates diligently and they are always willing to help or answer questions.

5.0
Verified Homeowner
McKinney, TX, on Jul 11, 2025

I liked the quality of the shaddock homes. [name removed] rosenboro and buildr [name removed] are great to work with and made the home building process easy.

4.8
Verified Homeowner
McKinney, TX, on Jul 10, 2025

[name removed] was awesome to work with. She took good care of us with the closing process

4.9
Verified Homeowner
Frisco, TX, on Jul 09, 2025

Communication was fantastic and reduced any stress in the home buying process

5.0
Verified Homeowner
Rockwall, TX, on Jul 08, 2025

Dislike - lack of knowledge and transparency in option availability and pricing from the sales rep. Like - Attention to detail by the builder, [name removed].

4.5
Verified Homeowner
Parker, TX, on Jul 08, 2025

I lived out of town.They informed me about the progress of the home every step of the way with pictures and text.They were quick to answer any questions I had.

4.6
Verified Homeowner
Frisco, TX, on Jul 03, 2025

This is our Second home with [name removed]. [name removed] was supporting us for both our homes. It was a pleasure working with [name removed]. She made it easy for us from Sale to Closure and following up open items. [name removed] fulfilled the commitment on time and was very understanding of our needs.

4.8
Verified Homeowner
McKinney, TX, on Jun 23, 2025

I want to take a moment to commend the team that made our homebuilding experience both smooth and rewarding. First and foremost, I’d like to express my sincere appreciation for our construction manager, [name removed]. [name removed] demonstrated exceptional professionalism, attention to detail, and a hands-on approach throughout the construction process. His dedication and presence in the field gave us great confidence, and it was clear that he genuinely cared about the quality and craftsmanship of our future home. Any concerns or questions we had were always met with prompt, thoughtful responses, and he ensured that everything was addressed to our satisfaction. Equally deserving of recognition is our sales manager, [name removed], who played a vital role from the very beginning. [name removed] was instrumental in helping us understand our options and guiding us through the home selection and customization process. Her responsiveness, patience, and helpful insights made a big difference, especially as we navigated some of the more detailed decisions. She truly went above and beyond to ensure we ended up with a home that met both our needs and our vision. While our overall experience was positive, I would like to share one suggestion for improvement — specifically regarding the design studio process. While the design studio offered a wide range of impressive options, the process itself felt somewhat overwhelming due to the sheer number of components and choices. It’s easy for important details to be missed or overlooked, especially for first-time buyers unfamiliar with the building process. To enhance the experience, I would recommend developing a comprehensive and interactive checklist that walks buyers through every element that requires a decision — including commonly missed items — to help ensure nothing is left to chance. In summary, we are incredibly grateful for the support and dedication of both [name removed] and [name removed], and we’re thrilled with the end result. With a few refinements to the design selection process, I believe the builder could further elevate what is already a strong and customer-focused homebuilding experience.

4.9
Verified Homeowner