Homebuilder Ratings & Reviews

Shaddock Homes

Shaddock Homes

815 Homeowner Reviews
Mar 2024 - Sep 2025

Shaddock Homes

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

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For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 10 Comments From Shaddock Homes
Purchase Experience Testimonials from Real Homebuyers

Parker, TX, on Sep 06, 2025

[name removed] and [name removed] were fantastic to work with.

4.9
Verified Homeowner
Celina, TX, on Sep 05, 2025

i wish shaddock would include hardware in the home, install all of the appliances in the home. what i did like was that everything that was "wrong" or needed to be fixed during the construction phase was fixed right away with no trouble and communication was incredible i loved the team that i worked with!

4.6
Verified Homeowner
Frisco, TX, on Aug 23, 2025

I'm a first time home buyer and [name removed] made sure I was aware of all the processes that's involved in closing and [name removed] the construction manager was always available for any questions I had and took care of all the concerns I had, overall they made my home buying process easy

5.0
Verified Homeowner
McKinney, TX, on Aug 22, 2025

I really appreciated how smooth the overall process was from contract to move-in. The sales and construction teams were very supportive, responsive to questions, and kept me updated along the way. The quality of the home and the professionalism shown throughout the purchase experience made the process enjoyable and stress-free.

5.0
Verified Homeowner
Frisco, TX, on Aug 20, 2025

Had to give five star to [name removed]. Working with [name removed] sales manager was easy too. Builder [name removed] is great too. I read online reviews by other customers about [name removed] not honoring issues with lawn and trees. I had same experience after moving. my grass is dead at couple of places along with front trees within 3 weeks. Warranty team is not honoring and mentioned lawn and trees are not covered under warranty. I am not happy as there is a clear issue in the lawn. Overall bad experience with [name removed] handling lawn.

4.1
Verified Homeowner
Frisco, TX, on Aug 19, 2025

[name removed] and [name removed] were extremely helpful. They were always patient, attentive and went above and beyond to help us out in any way we needed.

5.0
Verified Homeowner
Frisco, TX, on Aug 17, 2025

We had great assistance from [name removed], [name removed] and [name removed] and the design center in building the home. It was a great experience because of your teams. Thank you.

5.0
Verified Homeowner
Celina, TX, on Aug 12, 2025

Purchase experience was great. Sales personnel were very helpful in making recommendations and resolving issues.

4.9
Verified Homeowner
Prosper, TX, on Aug 08, 2025

What I liked: [name removed] from Sales & [name removed], the builder were both very helpful in answering my questions. A chat was set up between the three of us and the responses from them were prompt and helpful. Both of them were professional in their respective services. What I disliked: I don't think there was anything so far that I felt was a bad experience. I only have good things, at least so far :-).

4.8
Verified Homeowner
Forney, TX, on Aug 08, 2025

I lovet he customer service and the communication. [name removed] went out of her way to make my purchase happen!

5.0
Verified Homeowner