Homebuilder Ratings & Reviews

Shaddock Homes

Shaddock Homes

841 Homeowner Reviews
Dec 2023 - Jun 2025

Shaddock Homes

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

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For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 10 Comments From Shaddock Homes
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Jun 23, 2025

I want to take a moment to commend the team that made our homebuilding experience both smooth and rewarding. First and foremost, I’d like to express my sincere appreciation for our construction manager, [name removed]. [name removed] demonstrated exceptional professionalism, attention to detail, and a hands-on approach throughout the construction process. His dedication and presence in the field gave us great confidence, and it was clear that he genuinely cared about the quality and craftsmanship of our future home. Any concerns or questions we had were always met with prompt, thoughtful responses, and he ensured that everything was addressed to our satisfaction. Equally deserving of recognition is our sales manager, [name removed], who played a vital role from the very beginning. [name removed] was instrumental in helping us understand our options and guiding us through the home selection and customization process. Her responsiveness, patience, and helpful insights made a big difference, especially as we navigated some of the more detailed decisions. She truly went above and beyond to ensure we ended up with a home that met both our needs and our vision. While our overall experience was positive, I would like to share one suggestion for improvement — specifically regarding the design studio process. While the design studio offered a wide range of impressive options, the process itself felt somewhat overwhelming due to the sheer number of components and choices. It’s easy for important details to be missed or overlooked, especially for first-time buyers unfamiliar with the building process. To enhance the experience, I would recommend developing a comprehensive and interactive checklist that walks buyers through every element that requires a decision — including commonly missed items — to help ensure nothing is left to chance. In summary, we are incredibly grateful for the support and dedication of both [name removed] and [name removed], and we’re thrilled with the end result. With a few refinements to the design selection process, I believe the builder could further elevate what is already a strong and customer-focused homebuilding experience.

4.9
Verified Homeowner
Rockwall, TX, on Jun 20, 2025

Overall we love our home. Downsized from a shaddock home in kings crossing. Only thing we don’t like is we paid for one extra security keypad and [name removed] indicated the house came with 2 (so a total of 3) but [name removed] says 2 ( 1 that I paid for and 1 comes with house). Very frustrating that we cannot get the one we paid for scheduled.

4.7
Verified Homeowner
Frisco, TX, on Jun 20, 2025

Although I appreciated the home walkthrough and orientation it felt extremely rushed and might be specific to my purchase. We had a 3rd party inspection and the next day were assured that select items were taken care of; 50% were not. Because of the tight timeline we closed and moved in. We have a backlog of things that we need to submit in the warrant portal. My main annoyance is with the assurance we were given.

3.7
Verified Homeowner
Frisco, TX, on Jun 15, 2025

I liked the way I was given a white-glove treatment right the day I walked in the sales office of Estates at [name removed]. [name removed], the sales representative was very nice and enthusiastic. Even though [name removed] didn’t know if I was just browsing or actually planning to buy, he treated me like a serious buyer right from the start—and that deserves a shoutout. He took the time to walk me through all the options and showed me the model home plus three more spec homes that same afternoon. It helped that it wasn’t a crazy busy day, but honestly, I feel like he would’ve given the same attention no matter what. He guided me diligently with the process. I just loved working with him. We also enjoyed working with [name removed], our design gallery consultant. She wasn’t pushy at all—just listened to what we wanted and offered some thoughtful suggestions that actually fit our needs. Lastly I want to give a huge shout out to our builder [name removed]. [name removed] is a man on mission and held on to his commitments and dates, he is a rockstar. Honestly, my experience with HomePro, the low voltage company, was a total headache. Just getting an appointment with them felt impossible—I had to call them at least 10 times before it finally happened. And once I got in, the whole process was super frustrating. They didn’t explain things clearly and kept trying to upsell me on stuff I didn’t need. To top it off, they completely botched the wiring in my media room—put the rear speaker smack in the middle of the room. I had to hire a third-party contractor just to fix their mess. Safe to say, I wouldn’t recommend HomePro to anyone.

4.9
Verified Homeowner
Ft Worth, TX, on Jun 14, 2025

Ðu?c tu v?n tr? giúp nhi?t tình, ch?t lu?ng xây d?ng t?t

4.9
Verified Homeowner
Rockwall, TX, on Jun 14, 2025

House was rushed, quality was not up to par. Felt like it overpaid for a home that other builders would have charged less for better quality. Follow up has been underwhelming to say the least. [name removed] has been a great help but I didn’t spend nearly 800k for [name removed] quality. I should have stuck with highland homes but from the reviews and model quality of shaddock we decided to step up our budget and get a shaddock home.

2.6
Verified Homeowner
McKinney, TX, on Jun 13, 2025

The entire journey from contract to move-in was seamless and stress-free. Every step was clearly communicated, making the experience truly enjoyable.

5.0
Verified Homeowner
Prosper, TX, on Jun 13, 2025

The house itself was great and purchase process and lending options and closing were straightforward and easy to deal with. Not my first home, so shaddock did a good job here. Move-in checklist was definitely rushed through and some items were not discussed due to “lack of time”

2.8
Verified Homeowner
Frisco, TX, on Jun 12, 2025

Experience with Sales Manager [name removed] was great. He always has time to address queries and concerns. Resolved them quickly. Really appreciate his work. Working with Builder [name removed] was ok not very satisfied though. He always gives some answers when we raise concerns. Not very satisfied though.

3.8
Verified Homeowner
McKinney, TX, on Jun 09, 2025

It was a pleasant experience and all the team from our sales [name removed] which was awesome to [name removed] our home project manager he was very helpful and always on top of his work

5.0
Verified Homeowner