Homebuilder Ratings & Reviews

Shaddock Homes

Shaddock Homes

801 Homeowner Reviews
Dec 2023 - Jun 2025

Shaddock Homes

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

Shaddock Homes logo
For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 10 Comments From Shaddock Homes
Purchase Experience Testimonials from Real Homebuyers

Celina, TX, on Jun 04, 2025

Our home-buying experience at [name removed] in [name removed] [name removed] has been smooth and enjoyable, thanks in large part to the guidance and support we received from [name removed], the sales representative for Shaddock Homes. From the very first visit to the model home, [name removed] made us feel welcome and well-informed. He patiently walked us through the available floor plans, options, and community features, helping us find the right fit for our family. His knowledge of the process and transparency in communication helped set the right expectations from day one. While [name removed] wasn't directly involved in the construction itself, he played a key role in bridging the gap between us and the build team. He ensured that our questions were addressed, guided us through the design and contract process, and remained a reliable point of contact whenever we needed clarity. We also want to give a big thank you to [name removed], our builder, who worked diligently to bring our home to life with great attention to detail. Together, the team at Shaddock Homes made the journey from signing to moving in a positive and exciting experience. If you're considering a new home in this community, we highly recommend working with [name removed] – his professionalism and support truly made a difference.

5.0
Verified Homeowner
Celina, TX, on May 23, 2025

[name removed] was an absolute bliss to work with. Her suggestions and insights helped us from the scratch to make this process seamless. Being an out of state buyer communication was the key and [name removed] ensured we were thoroughly informed. Glad we picked [name removed] and [name removed] was icing on the cake. [name removed] lighting bathroom fixture was something which got delayed than we expected as it is not a custom made but something from the inventory took over 4 months from the expected date

4.5
Verified Homeowner
Celina, TX, on May 18, 2025

I liked the overall sales process. [name removed] made it very easy.

4.5
Verified Homeowner
Celina, TX, on May 15, 2025

The professionalism and communication throughout the process.

5.0
Verified Homeowner
Frisco, TX, on May 15, 2025

Liked everything all the time, each and every one involved in the whole process was very much accountable and helped us have a very smooth journey

5.0
Verified Homeowner
Frisco, TX, on May 13, 2025

Really none. [name removed] was amazing person to work with

5.0
Verified Homeowner
Frisco, TX, on May 10, 2025

[name removed] financing was pretty disappointing. There was a $10K incentive to go with Shaddock Mortgage Finance but it turned out to be really a non-factor. We ended up having to go to a non [name removed] mortgage company and got a better deal.

4.5
Verified Homeowner
Celina, TX, on May 08, 2025

I like the quality of our home and built very well one thing i feel little repetitive and recommend improvements is loan process. For the first time home buyers I expected loan process to be a smooth one and straight forward but I have to do couple of correction/reviews and i was under pressure couple times.

4.9
Verified Homeowner
Forney, TX, on May 03, 2025

Every single employee I interacted with were so kind and caring. [name removed] went above and beyond every step of the way

5.0
Verified Homeowner
Frisco, TX, on May 03, 2025

It’s been 1 month since we moved in and we still don’t have our porch lights installed. Our guest bathroom is still missing a light fixture. The HVAC unit that was installed was manufactured in 2022. The vent was making noise because of loose screws. We contacted the home warranty team twice about the lock not being installed correctly.

3.9
Verified Homeowner