Homebuilder Ratings & Reviews

Irvine Pacific Reviews

652 Homeowner Reviews Completed Nov 2019 - May 2021

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 7 Comments
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on May 11, 2021

Would have liked better pricing of the home in general. Front yard options could have been left for buyers. [name removed] was extremely helpful, friendly and went out of the way to make us feel comfortable through out the process. [name removed] and his team are very professional and handle our requests in a timely manner.

5.0
Verified Homeowner
Irvine, CA, on May 11, 2021

[name removed] was quick to reply to all e-mails, even on her day-offs. [name removed] at the design center was very knowledgeable and helped us create a beautiful home. [name removed]'s customer service is top-notch. He genuinely wants to keep the buyers happy and addresses all concerns and wants us to reach out to him for anything.

5.0
Verified Homeowner
Irvine, CA, on May 07, 2021

[Translated from ZH-S] I am very unsatisfied with this home buying experience. The quality of the houses in Irvine Pacific is very good, and the details of the house are considered very thoughtful. There are many intelligent devices in the house. The after-sales service is also very good!

5.0
Verified Homeowner
Irvine, CA, on May 05, 2021

I really love everyone at every single step of the way. Responsive, kind and just makes my whole purchase experience really great. Nothing to dislike.

5.0
Verified Homeowner
Irvine, CA, on May 05, 2021

Wonderful people to work with

5.0
Verified Homeowner
Irvine, CA, on Apr 23, 2021

1- Irvine Company delivered very timely 2- extremely friendly staff ([name removed] and [name removed] were great people) 3- [name removed] is modern and open concept 4- the materials used at home such as carpets seem or ceramic tiles seem to be very basic and low quality. Ceramic tiles used in my bathroom are 38 cents per sqft which is crazy when you spend 1.1 million. When I asked to upgrade, the price was so high that it made more sense to redo everything after the house is delivered by the Irvine company.

4.7
Verified Homeowner
Irvine, CA, on Apr 20, 2021

The house quality is good. Project manager and technician is very easy to reach out. Great!

4.8
Verified Homeowner

Builder Profile

With exceptional standards for exquisitely crafted new luxury homes, breathtaking open spaces, masterfully planned communities and an unwavering commitment to customer satisfaction, Irvine Pacific helps you purchase more than just a house, we help you invest in a better way of living.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.