Homebuilder Ratings & Reviews

Irvine Pacific Reviews

716 Homeowner Reviews Completed Aug 2019 - Feb 2021

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 7 Comments
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Feb 23, 2021

The IP Design Center treatment and the substandard flooring budget. Also no ability to do upgrades or builtins prior to closing,

4.1
Verified Homeowner
Irvine, CA, on Feb 22, 2021

[Translated from ZH-S] I have a problem with my refrigerator

4.6
Verified Homeowner
Irvine, CA, on Feb 20, 2021

[name removed] is so helpful

5.0
Verified Homeowner
Irvine, CA, on Feb 19, 2021

How were we not given some options that are included in the newer homes? The home quality overall is horrible.. compared to other builders in Portola springs. No one is willing to address our options concern. If some homes have an standard option, then all of them should have it regardless of the phase.

2.7
Verified Homeowner
Irvine, CA, on Feb 17, 2021

Purchase experience is great. [name removed] is very experienced and fast action salesperson. She is always there when we have issues during the purchase. We certainly have 10 of 10 satisfaction of her professionals.

5.0
Verified Homeowner
Irvine, CA, on Feb 12, 2021

Yes, I like them. They are very professional.

5.0
Verified Homeowner
Irvine, CA, on Feb 11, 2021

Even though it’s a new house, I’ve seen there are many cracks, scratches, paint peel off, noise on floor, etc. But, customer care is awesome!

4.0
Verified Homeowner

Builder Profile

With exceptional standards for exquisitely crafted new luxury homes, breathtaking open spaces, masterfully planned communities and an unwavering commitment to customer satisfaction, Irvine Pacific helps you purchase more than just a house, we help you invest in a better way of living.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.