Homebuilder Ratings & Reviews

Irvine Pacific Reviews

253 Homeowner Reviews Completed Sep 2022 - Mar 2024

Overall Satisfaction

4.8
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 7 Comments
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Feb 24, 2024

[name removed] my sales agent, [name removed] at design studio and of course [name removed], they all made me welcomed and they provided class act customer service. Amazing

5.0
Verified Homeowner
Irvine, CA, on Feb 04, 2024

Reachable

5.0
Verified Homeowner
Irvine, CA, on Feb 01, 2024

Great sales and customer service staff.

5.0
Verified Homeowner
Irvine, CA, on Jan 28, 2024

[Translated from ZH-S] quality

5.0
Verified Homeowner
Irvine, CA, on Jan 12, 2024

HQ

5.0
Verified Homeowner
Irvine, CA, on Jan 03, 2024

After seeing the countertop packages and other upgrade options installed, we are very disappointed and extremely unhappy regarding the selections. Before the purchase, We thought we could live with them when we saw the small samples, some of which were only 4 inches by 4 inches. But when we saw them installed in large pieces, after we spent a decent amount of time staying inside the house and tried our best to convince ourselves to live with them, we just cannot bear with them and have to change parts of them if not all later. First of all, the kitchen & island countertop is called Topus Concrete. The color is dull and unattractive, the finish is rough and literally feels like concrete. We also have consulted two interior designers, and they both think that the countertop is a bad choice for the house. It is ugly by itself, and this industrial-style countertop is not matching with the other selections around the house. Because of the kitchen & island countertops, we had a hard time selecting flooring upgrade as well. Furthermore, the backsplash is called [name removed], simply put, they just look cheap. The texture, the horizontal stacked installation, and the color are not suiting well with the white cabinets. Overall, the kitchen and dining area are poorly designed and upgraded. Secondly, the primary bath countertop is called Adamina Honed Countertop. We don’t like the color and texture when seen in person. It doesn’t suit well with the shower room stones. Also, it is a man-made stone, the patterns are fixed and can be predicted, there are good parts and not-so-good parts from the patterns. When installed, the worst parts of the patterns were put around the sinks, right into your face. We’d hope they would select some pretty parts around the sinks and put the bad parts on the sides or under. Third, we were in pre-qualified list since the Azul grand opening in 2022, then we expressed strong interest in this lot 15 when we visited the sales office at the end of March 2023, because we love the floorplan, the location, and the salespeople. Back then the lot was not released and we were eagerly waiting. But when we heard that the lot was released and decided to purchase it in June, stage 1-3 selections were already done without us even being aware of. I saw some of the selections were made even before the lot was released, also before we visited and showed interest. This kind of timeline arrangement brings a really bad experience, although we wanted the house from the beginning before it was released, we didn’t get to select the important upgrades of the new home, we saw the tiny stone samples and hoped it would look ok in real, then after installation, we realized they look worse than we could possibly imagine before. This arrangement makes what is supposed to be a pleasant process frustrating. I bought my first-ever house from [name removed] [name removed] in 2016, which was a pleasant process, and we enjoyed the home until today, but this one is quite disappointing. Fourth, the overall upgrade selections are not thoughtful. The designer spent $6203 on two to three mirror frames, which don’t look good and we did not get to see them before purchasing. While pouring money on the mirrors, the designer spent merely $770 on the kitchen sink, one of the smallest and cheapest sinks available. We have the largest island from Azul, even one of the largest islands [name removed] [name removed] ever offered, and yet, the designer chose the smallest sink. Also, the distance between the water sink and stove is 42 inches, on the minimum range by common practice, and yet, the designer chose the farmhouse/apron-front style sink, letting the bulging apron thing eat up the already limited amount of space. By the way, does the farmhouse style sink sound like it will match the industrial style island counter top? What was the designer thinking when she made those decisions? To sum up, we love the floorplan, we love the location and we love the sales, and we made the decision of buying the house, but now with the inferior internal designs, we started doubting whether this is a good decision. If you can please come see inside the house and you will understand more clearly what I mean. I hope you can have sympathy for me after seeing the kitchen, the island, the bathrooms. I also hope you can fully refund and credit back the amount paid for the poorly designed upgrades, including the kitchen & island countertops, the backsplash, the kitchen sink, the primary bath countertops, and partially refund the amount paid for the mirror frames. Thanks for your consideration.

4.1
Verified Homeowner
Irvine, CA, on Jan 03, 2024

Nice neighborhood and great house style

4.8
Verified Homeowner

Builder Profile

With exceptional standards for exquisitely crafted new luxury homes, breathtaking open spaces, masterfully planned communities and an unwavering commitment to customer satisfaction, Irvine Pacific helps you purchase more than just a house, we help you invest in a better way of living.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.