Homebuilder Ratings & Reviews

Irvine Pacific Reviews

661 Homeowner Reviews Completed Apr 2020 - Oct 2021

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Most Recent 7 Comments
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Oct 13, 2021

That the models weren’t very representative of what was included in the price. Almost everything in the models were an upgrade.

4.4
Verified Homeowner
Irvine, CA, on Oct 12, 2021

Overall, I enjoyed the experience. If any ‘Dislike’, it probably be the delays in completing the home (ie: Close), but that was understandable and my sales rep ([name removed]) did a great job of keeping me in the loop and setting expectations under these unprecedented circumstances. I particularly liked the [name removed] Homeowner Orientation given by [name removed], my Customer Care Representative. Was very thorough and answered my questions.

4.8
Verified Homeowner
Irvine, CA, on Oct 09, 2021

Nice people to work with

5.0
Verified Homeowner
Irvine, CA, on Oct 08, 2021

Everyone and everything was great and as wonderful as could be expected during the aftermath of the pandemic. Loved the experience.

5.0
Verified Homeowner
Irvine, CA, on Oct 05, 2021

[Translated from KO] The option price was appropriate and well implemented, and the move-in date was kept relatively well, so I was able to move without much difficulty.

4.8
Verified Homeowner
Irvine, CA, on Oct 01, 2021

I loved the level of service we received from your sales team and especially [name removed]. From the beginning to the end your sales team was professional and courteous and made the entire home buying experience wonderful for me and my family. [name removed] and [name removed] both answered all our questions and were extremely patient with us throughout the process. We also appreciated the regular updates that were provided to us. We also had a well-educated walk through and your staff has been very welcoming and helpful. I can see that your entire company has a great culture. You have with us a customer for life. Thank you

4.9
Verified Homeowner
Irvine, CA, on Sep 29, 2021

[name removed] is an amazing person to work with. We really appreciate her.

5.0
Verified Homeowner

Builder Profile

With exceptional standards for exquisitely crafted new luxury homes, breathtaking open spaces, masterfully planned communities and an unwavering commitment to customer satisfaction, Irvine Pacific helps you purchase more than just a house, we help you invest in a better way of living.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.