Overall Satisfaction
PERFORMANCE RATINGS
Company Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers
Lancaster, CA, on Jan 08, 2023
Dealing with the Title Company was the most pleasant experience. The only part of this home buying experience that I found to be more than satisfactory with everything involved. Customer service was excellent, especially the mobile notary! He is a kind person and I enjoyed interacting with him.
Customer Care Team
First American Title - California
Jan 10, 2023
Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.
Oceanside, CA, on Jan 05, 2023
Escrow officer never replied to my message throughout the process. Never heard from them. Only contact was at closing with automated messages and received a call from someone about scheduling the notary. Glad it got done, but would have liked a responsive person working on our file
Customer Care Team
First American Title - California
Jan 10, 2023
I’m so sorry to hear that your experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Oceanside, CA, on Jan 03, 2023
Stellar service! [name removed] and [name removed] both got back to me quickly when I had a question and they handled everything incredibly well.
Customer Care Team
First American Title - California
Jan 10, 2023
Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.
Los Angeles, CA, on Jan 03, 2023
Everything was easy and smooth
Customer Care Team
First American Title - California
Jan 10, 2023
Thank you so much for the kind words. We love hearing that you enjoyed working with our team!
Oceanside, CA, on Dec 30, 2022
We had a great experience. Thank you!
Customer Care Team
First American Title - California
Jan 06, 2023
Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.
Upland, CA, on Dec 27, 2022
I am excited to move into a new house The paperwork was voluminous but makes sense I am grateful with all the help
Customer Care Team
First American Title - California
Jan 06, 2023
Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.
Fontana, CA, on Dec 26, 2022
During the signing process noone from American Title set with me or my family to explain the documents that we were signing. The only person that explained what we were signing was the notary. At least someone should have come out and just went over stuff with us. At the end someone came (male) out and when asked about the refund of our money he seemed to have an attitude. They seemed more concerned about who told us to come and sign when they had just received our loan docs. After the process to receive our refund the lady via email was helpful. I used American title years before when I purchased a house and it was way better which is why I was excited to find out they were handling this transaction. What a disappointment.
Customer Care Team
First American Title - California
Jan 06, 2023
I’m so sorry to hear that your experience working with our team was less than ideal. Our goal is to provide the best service in our industry so it’s disappointing when we miss the mark. If you would like to discuss your experience further, please email us at fahomebuilder@firstam.com.
San Bernardino, CA, on Dec 12, 2022
good job
Customer Care Team
First American Title - California
Dec 13, 2022
Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.
Los Angeles, CA, on Dec 09, 2022
Lots of mistakes and misinformation. Questions I asked were not answered or answered with attitude. I finally just gave up and stopped contacting because it was pointless and frustrating.
Customer Care Team
First American Title - California
Dec 13, 2022
I’m very sorry to hear that you are unhappy with the service you have received, and I apologize that we did not meet your expectations. If you would like to discuss your experience further, please email us at fahomebuilder@firstam.com.
Rialto, CA, on Dec 09, 2022
The communication through this process was very poor. I had to call every single time to find out what was going on or I leave a message and no one would return my call. I am not satisfied at all. I'm glad it's over.
Customer Care Team
First American Title - California
Dec 13, 2022
I’m so sorry to hear that your experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Carson, CA, on Dec 04, 2022
Great and easy experience. Thank you.
Customer Care Team
First American Title - California
Dec 05, 2022
Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.
Carson, CA, on Dec 04, 2022
We have bought, sold and refinanced many times in the last 10 years. By far this was the best experience we have had. [name removed] is stellar!
Customer Care Team
First American Title - California
Dec 05, 2022
Thank you so much for the kind words. We love hearing that you enjoyed working with our team!
Ontario, CA, on Nov 24, 2022
Inability of problem solving. Go by the book without flexibility.
Customer Care Team
First American Title - California
Nov 28, 2022
Thank you for sharing your review of your closing process. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Oceanside, CA, on Nov 11, 2022
Thank you for all of your help!
Customer Care Team
First American Title - California
Nov 11, 2022
I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.
Newport Beach, CA, on Nov 09, 2022
very knowledgeable and professional.
Customer Care Team
First American Title - California
Nov 11, 2022
I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.
Rancho Mission Viejo, CA, on Nov 05, 2022
Was a good experience fir first time buying a house. [name removed] was very helpful.
Customer Care Team
First American Title - California
Nov 07, 2022
Thank you so much for the kind words. We love hearing that you enjoyed working with our team!
Customer Care Team
First American Title - California
Jan 17, 2023
Thank you so much for the kind words. We love hearing that you enjoyed working with our team!