Overall Satisfaction
PERFORMANCE RATINGS
Company Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers
Lancaster, CA, on May 16, 2022
Great experience they took care of everything and in a timely manner so grateful to them.
Customer Care Team
First American Title - California
May 16, 2022
Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.
Oceanside, CA, on May 15, 2022
I wish whoever was in control of the closing date would not have changed three times. Other than that great service.
Customer Care Team
First American Title - California
May 16, 2022
I’m so sorry to hear that your experience working with our team was less than ideal. Our goal is to provide the best service in our industry so it’s disappointing when we miss the mark. However, we appreciate your feedback and hope to have the opportunity to serve you again in the future.
Riverside, CA, on May 15, 2022
Easy and fast process with very prompt response
Customer Care Team
First American Title - California
May 16, 2022
I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.
Irvine, CA, on May 12, 2022
[name removed]’s entire team I worked with was awesome and saved me a ton of money by being efficient and experts in their craft. Thank you!!!
Customer Care Team
First American Title - California
May 16, 2022
I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.
Ontario, CA, on May 11, 2022
Everyone involved in the process was extremely professional and helpful. They walked us through the whole process and made us feel secure and taken care of.
Customer Care Team
First American Title - California
May 16, 2022
I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.
Irvine, CA, on May 10, 2022
I had a great experience with the team! If there was a way to make communication more streamlined, that would help.
Customer Care Team
First American Title - California
May 16, 2022
Thank you for bringing this to our attention and we will be sure to improve. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Escondido, CA, on May 05, 2022
very happy with the service we received.
Customer Care Team
First American Title - California
May 06, 2022
Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.
Menifee, CA, on Apr 30, 2022
Everything went smoothly. Our notary for signing documents was especially helpful.
Customer Care Team
First American Title - California
May 06, 2022
Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.
Santee, CA, on Apr 25, 2022
The team I worked with helped me, and did a fine enough job. My problem is there customer service, I always felt like I was annoying them or as if I should already know certain things. The First American team I worked with was my least favorite group of people to work with during this process. If I had a question for my loan officer, or the selling agent they would always give me a moment of their time and warmly answer my questions without rushing me off the phone. It was the opposite with the First American team. The only person on First American who was nice and helpful was the guy that helped me with the document signing at the end, the guy that came to my house, I think his name was [name removed].
Customer Care Team
First American Title - California
May 06, 2022
I’m so sorry to hear that your experience working with our team was less than ideal. Our goal is to provide the best service in our industry so it’s disappointing when we miss the mark. However, we appreciate your feedback and hope to have the opportunity to serve you again in the future.
Irvine, CA, on Apr 23, 2022
Both [name removed] and [name removed] are amazing! Both the ladies kept me informed and not only that, process the necessary paperwork in lighting speed. There was a delay from my lender [name removed] who made so many mistakes from the appraisal report to getting the final sign-off from the underwriters that caused many days of delays. If without [name removed] and [name removed], I would not have closed the property on time and received the keys so that we could move. And if the delays occurs, it will definitely impact my move dates, many more logistics to rearrange and not to mentioned extra rental cost. The ladies even have the notary on standby and within minutes of receiving the final document, could arrange for me to meet with him to sign. Furthermore, the ladies have the foresight to include my insurance payment into the closing cost which the bank hand missed. Both [name removed] and [name removed] are amazing! Would not have been possible to close on time without them. With that, we are very fortunate and grateful to have them as part of our escrow close team. Thank you again ladies, both of you are definitely the super stars in our books! Regards, [name removed] & [name removed]
Customer Care Team
First American Title - California
Apr 26, 2022
I’m so glad to hear that you had a great experience and that you enjoyed working with our team! Thank you so much for the kind words. We hope to have the opportunity to serve you again in the future.
Irvine, CA, on Apr 21, 2022
Absolutely awesome team
Customer Care Team
First American Title - California
Apr 26, 2022
Thank you so much for the kind words. We love hearing that you enjoyed working with our team!
Escondido, CA, on Apr 19, 2022
Major lack of communication. I sent 3 messages through the portal and never had one answered. Other than that it was a great experience.
Customer Care Team
First American Title - California
Apr 26, 2022
I’m so sorry to hear that your experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Irvine, CA, on Apr 19, 2022
Had a pleasant experience with the title company. Everything went smoothly as expected. I recommend them 10/10.
Customer Care Team
First American Title - California
Apr 26, 2022
Thank you so much for the kind words. We love hearing that you enjoyed working with our team!
Ontario, CA, on Apr 19, 2022
[name removed] was great he did a good job from start to finish
Customer Care Team
First American Title - California
Apr 26, 2022
I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.
Customer Care Team
First American Title - California
May 20, 2022
I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.