Ratings & Reviews

First American Title - CA

HOMEBUILDER SERVICES

Irvine Escrow

747 Customer Reviews Completed Jul 2021 - May 2022

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Rating of customers' willingness to recommend this title company

PERFORMANCE RATINGS

The First American Settlement Team

4.6

The Closing Experience

4.7

Overall

4.6

MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers

Ontario, CA, on May 20, 2022

Experience was smooth and hassle-free.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

May 20, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Lancaster, CA, on May 16, 2022

Great experience they took care of everything and in a timely manner so grateful to them.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

May 16, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Oceanside, CA, on May 15, 2022

I wish whoever was in control of the closing date would not have changed three times. Other than that great service.

4.7
Verified Homeowner

Customer Care Team

First American Title - California

May 16, 2022

I’m so sorry to hear that your experience working with our team was less than ideal. Our goal is to provide the best service in our industry so it’s disappointing when we miss the mark. However, we appreciate your feedback and hope to have the opportunity to serve you again in the future.

Riverside, CA, on May 15, 2022

Easy and fast process with very prompt response

4.8
Verified Homeowner

Customer Care Team

First American Title - California

May 16, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Irvine, CA, on May 12, 2022

[name removed]’s entire team I worked with was awesome and saved me a ton of money by being efficient and experts in their craft. Thank you!!!

5.0
Verified Homeowner

Customer Care Team

First American Title - California

May 16, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Ontario, CA, on May 11, 2022

Everyone involved in the process was extremely professional and helpful. They walked us through the whole process and made us feel secure and taken care of.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

May 16, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  We hope to have the opportunity to serve you again in the future.

Irvine, CA, on May 10, 2022

I had a great experience with the team! If there was a way to make communication more streamlined, that would help.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

May 16, 2022

Thank you for bringing this to our attention and we will be sure to improve. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Ontario, CA, on May 05, 2022

My interaction with [name removed] was very unpleasant every time I called asking to speak to [name removed], all I got from [name removed] was dry and a non customer service approach saying that whatever I need to say to [name removed] I could say it to her.

3.5
Verified Homeowner
San Bernardino, CA, on May 05, 2022

Overall I had a pleasant experience.

4.5
Verified Homeowner
Escondido, CA, on May 05, 2022

very happy with the service we received.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

May 06, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Moreno Valley, CA, on Apr 30, 2022

Overall Great experience. Thank you for being part of our new home purchase.

5.0
Verified Homeowner
Temecula, CA, on Apr 30, 2022

Simple and professioal

5.0
Verified Homeowner
Menifee, CA, on Apr 30, 2022

Everything went smoothly. Our notary for signing documents was especially helpful.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

May 06, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Santee, CA, on Apr 25, 2022

The team I worked with helped me, and did a fine enough job. My problem is there customer service, I always felt like I was annoying them or as if I should already know certain things. The First American team I worked with was my least favorite group of people to work with during this process. If I had a question for my loan officer, or the selling agent they would always give me a moment of their time and warmly answer my questions without rushing me off the phone. It was the opposite with the First American team. The only person on First American who was nice and helpful was the guy that helped me with the document signing at the end, the guy that came to my house, I think his name was [name removed].

3.6
Verified Homeowner

Customer Care Team

First American Title - California

May 06, 2022

I’m so sorry to hear that your experience working with our team was less than ideal. Our goal is to provide the best service in our industry so it’s disappointing when we miss the mark. However, we appreciate your feedback and hope to have the opportunity to serve you again in the future.

Irvine, CA, on Apr 23, 2022

Both [name removed] and [name removed] are amazing! Both the ladies kept me informed and not only that, process the necessary paperwork in lighting speed. There was a delay from my lender [name removed] who made so many mistakes from the appraisal report to getting the final sign-off from the underwriters that caused many days of delays. If without [name removed] and [name removed], I would not have closed the property on time and received the keys so that we could move. And if the delays occurs, it will definitely impact my move dates, many more logistics to rearrange and not to mentioned extra rental cost. The ladies even have the notary on standby and within minutes of receiving the final document, could arrange for me to meet with him to sign. Furthermore, the ladies have the foresight to include my insurance payment into the closing cost which the bank hand missed. Both [name removed] and [name removed] are amazing! Would not have been possible to close on time without them. With that, we are very fortunate and grateful to have them as part of our escrow close team. Thank you again ladies, both of you are definitely the super stars in our books! Regards, [name removed] & [name removed]

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Apr 26, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  Thank you so much for the kind words. We hope to have the opportunity to serve you again in the future.

Irvine, CA, on Apr 21, 2022

Absolutely awesome team

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Apr 26, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Escondido, CA, on Apr 19, 2022

Major lack of communication. I sent 3 messages through the portal and never had one answered. Other than that it was a great experience.

4.1
Verified Homeowner

Customer Care Team

First American Title - California

Apr 26, 2022

I’m so sorry to hear that your experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Irvine, CA, on Apr 19, 2022

Had a pleasant experience with the title company. Everything went smoothly as expected. I recommend them 10/10.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Apr 26, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Ontario, CA, on Apr 19, 2022

[name removed] was great he did a good job from start to finish

4.9
Verified Homeowner

Customer Care Team

First American Title - California

Apr 26, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

Ontario, CA, on Apr 14, 2022

It was a great experience working with [name removed]. Thank you

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers

Ontario, CA, on May 20, 2022

Experience was smooth and hassle-free.

5.0
Verified Homeowner
Lancaster, CA, on May 16, 2022

Great experience they took care of everything and in a timely manner so grateful to them.

5.0
Verified Homeowner
Oceanside, CA, on May 15, 2022

I wish whoever was in control of the closing date would not have changed three times. Other than that great service.

4.7
Verified Homeowner
Riverside, CA, on May 15, 2022

Easy and fast process with very prompt response

4.8
Verified Homeowner
Irvine, CA, on May 12, 2022

[name removed]’s entire team I worked with was awesome and saved me a ton of money by being efficient and experts in their craft. Thank you!!!

5.0
Verified Homeowner
Ontario, CA, on May 11, 2022

Everyone involved in the process was extremely professional and helpful. They walked us through the whole process and made us feel secure and taken care of.

5.0
Verified Homeowner
Irvine, CA, on May 10, 2022

I had a great experience with the team! If there was a way to make communication more streamlined, that would help.

5.0
Verified Homeowner
Ontario, CA, on May 05, 2022

My interaction with [name removed] was very unpleasant every time I called asking to speak to [name removed], all I got from [name removed] was dry and a non customer service approach saying that whatever I need to say to [name removed] I could say it to her.

3.5
Verified Homeowner
San Bernardino, CA, on May 05, 2022

Overall I had a pleasant experience.

4.5
Verified Homeowner
Escondido, CA, on May 05, 2022

very happy with the service we received.

5.0
Verified Homeowner
Moreno Valley, CA, on Apr 30, 2022

Overall Great experience. Thank you for being part of our new home purchase.

5.0
Verified Homeowner
Temecula, CA, on Apr 30, 2022

Simple and professioal

5.0
Verified Homeowner
Menifee, CA, on Apr 30, 2022

Everything went smoothly. Our notary for signing documents was especially helpful.

5.0
Verified Homeowner
Santee, CA, on Apr 25, 2022

The team I worked with helped me, and did a fine enough job. My problem is there customer service, I always felt like I was annoying them or as if I should already know certain things. The First American team I worked with was my least favorite group of people to work with during this process. If I had a question for my loan officer, or the selling agent they would always give me a moment of their time and warmly answer my questions without rushing me off the phone. It was the opposite with the First American team. The only person on First American who was nice and helpful was the guy that helped me with the document signing at the end, the guy that came to my house, I think his name was [name removed].

3.6
Verified Homeowner
Irvine, CA, on Apr 23, 2022

Both [name removed] and [name removed] are amazing! Both the ladies kept me informed and not only that, process the necessary paperwork in lighting speed. There was a delay from my lender [name removed] who made so many mistakes from the appraisal report to getting the final sign-off from the underwriters that caused many days of delays. If without [name removed] and [name removed], I would not have closed the property on time and received the keys so that we could move. And if the delays occurs, it will definitely impact my move dates, many more logistics to rearrange and not to mentioned extra rental cost. The ladies even have the notary on standby and within minutes of receiving the final document, could arrange for me to meet with him to sign. Furthermore, the ladies have the foresight to include my insurance payment into the closing cost which the bank hand missed. Both [name removed] and [name removed] are amazing! Would not have been possible to close on time without them. With that, we are very fortunate and grateful to have them as part of our escrow close team. Thank you again ladies, both of you are definitely the super stars in our books! Regards, [name removed] & [name removed]

5.0
Verified Homeowner
Irvine, CA, on Apr 21, 2022

Absolutely awesome team

5.0
Verified Homeowner
Escondido, CA, on Apr 19, 2022

Major lack of communication. I sent 3 messages through the portal and never had one answered. Other than that it was a great experience.

4.1
Verified Homeowner
Irvine, CA, on Apr 19, 2022

Had a pleasant experience with the title company. Everything went smoothly as expected. I recommend them 10/10.

5.0
Verified Homeowner
Ontario, CA, on Apr 19, 2022

[name removed] was great he did a good job from start to finish

4.9
Verified Homeowner
Ontario, CA, on Apr 14, 2022

It was a great experience working with [name removed]. Thank you

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet