Ratings & Reviews

First American Title - CA

HOMEBUILDER SERVICES

Irvine Escrow

1,106 Customer Reviews Completed Aug 2021 - Feb 2023

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Rating of customers' willingness to recommend this title company

PERFORMANCE RATINGS

The First American Settlement Team

4.6

The Closing Experience

4.7

Overall

4.6

MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers

Los Angeles, CA, on Feb 02, 2023

I am exceedingly pleased with my experience with First American Title!! EVERYTHING was explained to me thoroughly and. Orarte sent was beyond professional and efficient! Best experience of this type EVER !!!!!! Definitely will recommend. [name removed]

5.0
Verified Homeowner
Ontario, CA, on Jan 11, 2023

ALL Good great Service!!!!!!!!!!!!!!!!!!

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Jan 17, 2023

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Lancaster, CA, on Jan 08, 2023

Dealing with the Title Company was the most pleasant experience. The only part of this home buying experience that I found to be more than satisfactory with everything involved. Customer service was excellent, especially the mobile notary! He is a kind person and I enjoyed interacting with him.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Jan 10, 2023

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Oceanside, CA, on Jan 05, 2023

Escrow officer never replied to my message throughout the process. Never heard from them. Only contact was at closing with automated messages and received a call from someone about scheduling the notary. Glad it got done, but would have liked a responsive person working on our file

2.4
Verified Homeowner

Customer Care Team

First American Title - California

Jan 10, 2023

I’m so sorry to hear that your experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Oceanside, CA, on Jan 03, 2023

Stellar service! [name removed] and [name removed] both got back to me quickly when I had a question and they handled everything incredibly well.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Jan 10, 2023

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Los Angeles, CA, on Jan 03, 2023

Everything was easy and smooth

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Jan 10, 2023

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Oceanside, CA, on Dec 30, 2022

We had a great experience. Thank you!

4.5
Verified Homeowner

Customer Care Team

First American Title - California

Jan 06, 2023

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Upland, CA, on Dec 27, 2022

I am excited to move into a new house The paperwork was voluminous but makes sense I am grateful with all the help

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Jan 06, 2023

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Fontana, CA, on Dec 26, 2022

During the signing process noone from American Title set with me or my family to explain the documents that we were signing. The only person that explained what we were signing was the notary. At least someone should have come out and just went over stuff with us. At the end someone came (male) out and when asked about the refund of our money he seemed to have an attitude. They seemed more concerned about who told us to come and sign when they had just received our loan docs. After the process to receive our refund the lady via email was helpful. I used American title years before when I purchased a house and it was way better which is why I was excited to find out they were handling this transaction. What a disappointment.

1.3
Verified Homeowner

Customer Care Team

First American Title - California

Jan 06, 2023

I’m so sorry to hear that your experience working with our team was less than ideal. Our goal is to provide the best service in our industry so it’s disappointing when we miss the mark. If you would like to discuss your experience further, please email us at fahomebuilder@firstam.com.

San Bernardino, CA, on Dec 12, 2022

good job

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Dec 13, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Los Angeles, CA, on Dec 09, 2022

Lots of mistakes and misinformation. Questions I asked were not answered or answered with attitude. I finally just gave up and stopped contacting because it was pointless and frustrating.

1.6
Verified Homeowner

Customer Care Team

First American Title - California

Dec 13, 2022

I’m very sorry to hear that you are unhappy with the service you have received, and I apologize that we did not meet your expectations. If you would like to discuss your experience further, please email us at fahomebuilder@firstam.com.

Rialto, CA, on Dec 09, 2022

The communication through this process was very poor. I had to call every single time to find out what was going on or I leave a message and no one would return my call. I am not satisfied at all. I'm glad it's over.

2.6
Verified Homeowner

Customer Care Team

First American Title - California

Dec 13, 2022

I’m so sorry to hear that your experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Carson, CA, on Dec 04, 2022

Great and easy experience. Thank you.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Dec 05, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Carson, CA, on Dec 04, 2022

We have bought, sold and refinanced many times in the last 10 years. By far this was the best experience we have had. [name removed] is stellar!

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Dec 05, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Ontario, CA, on Nov 24, 2022

Inability of problem solving. Go by the book without flexibility.

1.4
Verified Homeowner

Customer Care Team

First American Title - California

Nov 28, 2022

Thank you for sharing your review of your closing process. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Hesperia, CA, on Nov 18, 2022

Felt rush to get it done before the 1st of November but wasn't able to pick up our keys for whatever reason. The house was dirty when we got it. Said they were going to clean it but never did.

4.4
Verified Homeowner
Oceanside, CA, on Nov 15, 2022

Extremely well managed process

5.0
Verified Homeowner
Oceanside, CA, on Nov 11, 2022

Thank you for all of your help!

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Nov 11, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

Newport Beach, CA, on Nov 09, 2022

very knowledgeable and professional.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Nov 11, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

Rancho Mission Viejo, CA, on Nov 05, 2022

Was a good experience fir first time buying a house. [name removed] was very helpful.

5.0
Verified Homeowner

Customer Care Team

First American Title - California

Nov 07, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers

Los Angeles, CA, on Feb 02, 2023

I am exceedingly pleased with my experience with First American Title!! EVERYTHING was explained to me thoroughly and. Orarte sent was beyond professional and efficient! Best experience of this type EVER !!!!!! Definitely will recommend. [name removed]

5.0
Verified Homeowner
Ontario, CA, on Jan 11, 2023

ALL Good great Service!!!!!!!!!!!!!!!!!!

5.0
Verified Homeowner
Lancaster, CA, on Jan 08, 2023

Dealing with the Title Company was the most pleasant experience. The only part of this home buying experience that I found to be more than satisfactory with everything involved. Customer service was excellent, especially the mobile notary! He is a kind person and I enjoyed interacting with him.

5.0
Verified Homeowner
Oceanside, CA, on Jan 05, 2023

Escrow officer never replied to my message throughout the process. Never heard from them. Only contact was at closing with automated messages and received a call from someone about scheduling the notary. Glad it got done, but would have liked a responsive person working on our file

2.4
Verified Homeowner
Oceanside, CA, on Jan 03, 2023

Stellar service! [name removed] and [name removed] both got back to me quickly when I had a question and they handled everything incredibly well.

5.0
Verified Homeowner
Los Angeles, CA, on Jan 03, 2023

Everything was easy and smooth

5.0
Verified Homeowner
Oceanside, CA, on Dec 30, 2022

We had a great experience. Thank you!

4.5
Verified Homeowner
Upland, CA, on Dec 27, 2022

I am excited to move into a new house The paperwork was voluminous but makes sense I am grateful with all the help

5.0
Verified Homeowner
Fontana, CA, on Dec 26, 2022

During the signing process noone from American Title set with me or my family to explain the documents that we were signing. The only person that explained what we were signing was the notary. At least someone should have come out and just went over stuff with us. At the end someone came (male) out and when asked about the refund of our money he seemed to have an attitude. They seemed more concerned about who told us to come and sign when they had just received our loan docs. After the process to receive our refund the lady via email was helpful. I used American title years before when I purchased a house and it was way better which is why I was excited to find out they were handling this transaction. What a disappointment.

1.3
Verified Homeowner
San Bernardino, CA, on Dec 12, 2022

good job

5.0
Verified Homeowner
Los Angeles, CA, on Dec 09, 2022

Lots of mistakes and misinformation. Questions I asked were not answered or answered with attitude. I finally just gave up and stopped contacting because it was pointless and frustrating.

1.6
Verified Homeowner
Rialto, CA, on Dec 09, 2022

The communication through this process was very poor. I had to call every single time to find out what was going on or I leave a message and no one would return my call. I am not satisfied at all. I'm glad it's over.

2.6
Verified Homeowner
Carson, CA, on Dec 04, 2022

Great and easy experience. Thank you.

5.0
Verified Homeowner
Carson, CA, on Dec 04, 2022

We have bought, sold and refinanced many times in the last 10 years. By far this was the best experience we have had. [name removed] is stellar!

5.0
Verified Homeowner
Ontario, CA, on Nov 24, 2022

Inability of problem solving. Go by the book without flexibility.

1.4
Verified Homeowner
Hesperia, CA, on Nov 18, 2022

Felt rush to get it done before the 1st of November but wasn't able to pick up our keys for whatever reason. The house was dirty when we got it. Said they were going to clean it but never did.

4.4
Verified Homeowner
Oceanside, CA, on Nov 15, 2022

Extremely well managed process

5.0
Verified Homeowner
Oceanside, CA, on Nov 11, 2022

Thank you for all of your help!

5.0
Verified Homeowner
Newport Beach, CA, on Nov 09, 2022

very knowledgeable and professional.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Nov 05, 2022

Was a good experience fir first time buying a house. [name removed] was very helpful.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet