Ratings & Reviews

First American Title - TX

HOMEBUILDER SERVICES

4,623 Customer Reviews Completed Dec 2020 - Jun 2022

Overall Satisfaction

4.8
Customers' overall satisfaction
4.7
Customers' willingness to recommend this title company

Location Map

 

Satisfaction Ratings by Location

Most Recent 30 Comments From All Locations
Title Experience Testimonials from Real Customers

Farmers Branch, TX, on Jun 23, 2022

Overall, First American did great work. It's always nerve racking to be in this process, but [name removed] and his team were efficient and helpful.

5.0
Verified Homeowner
Rowlett, TX, on Jun 22, 2022

First American Title Team was very knowledgeable and professional and kind

5.0
Verified Homeowner
Princeton, TX, on Jun 22, 2022

[name removed] and [name removed] did a wonderful job during my closing. Appreciate their help during the home closing process.

5.0
Verified Homeowner
Katy, TX, on Jun 22, 2022

Very friendly welcoming knowledgeable fast and secure Thank you

5.0
Verified Homeowner
Anna, TX, on Jun 22, 2022

Everything went smoothly and quickly. Enjoyed how everything was ready for us at time of signing

5.0
Verified Homeowner
Fort Worth, TX, on Jun 21, 2022

Home Insurance never received the insurance check. As a result, insurance company threatened to cancel. we had to pay ourselves and request a cancellation from first American for that insurance payment. Who knows if we’ll see a refund.

3.9
Verified Homeowner
Magnolia, TX, on Jun 18, 2022

Thank you for the excellent customer service, from the Surveyor ([name removed]), to my representative ([name removed]), both ladies were fun, lighthearted and perform professionally. They both made this process a breeze for me. They explained and went over anything that I had questions about. Because this is a big deal, they made sure that everything I signed, I understood. 

5.0
Verified Homeowner
Royse City, TX, on Jun 17, 2022

I wouldn’t change a thing. Keep doing what you’re doing.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 17, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

McKinney, TX, on Jun 13, 2022

We were very happy with all the services with First American Title! Would recommend them and would use them again.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 17, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Livingston , TX, on Jun 12, 2022

They made the process smooth and quick. I’m forever grateful.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 17, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

New Braunfels, TX, on Jun 12, 2022

Everything was reviewed and explained to me in a timely manner and I was extremely satisfied with the entire closing process. I would without a doubt use First American Title again!!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 17, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future!

Manvel, TX, on Jun 11, 2022

Overall pretty smooth process. Closing officer was great!

4.9
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 17, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Richmond, TX, on Jun 09, 2022

Good

5.0
Verified Homeowner
Baytown, TX, on Jun 09, 2022

She was awesome!!! Pleasure to work with!!!.. made everything easy!!!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 16, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Austin, TX, on Jun 09, 2022

Someone from your firm contacted the builder and told them we did not fund on May 27th which in fact we did. I got a nasty call from the builder on May 31st claiming we did not close on time and demanding a penalty payment from me. I had to contact my lender and have him straighten out your mistakes. I don't know how you people get any business treating your paying customers this way. I used to have a very high opinion of First American having used them several times in the past. Maybe you just have incompetents working in your [name removed], TX Office?

2.7
Verified Homeowner
Richmond, TX, on Jun 09, 2022

It was a wonderful experience overall and the lady (I forgot her name) that put us through the signing was really amazing and knowledgeable.

4.9
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 17, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

Tomball, TX, on Jun 09, 2022

[name removed] was very nice and knowledgeable!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 17, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Forney, TX, on Jun 07, 2022

Was less painful than previously thought.

5.0
Verified Homeowner
Kyle, TX, on Jun 07, 2022

My first time buying a home and First American Title was great. No stress from them. Everyone was very friendly and made the signing was easier. Thank you Fist American Title ????

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 16, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

Baytown, TX, on Jun 06, 2022

Thank you [name removed] for such a smooth closing process of our new home purchase.

5.0
Verified Homeowner
Houston, TX, on Jun 05, 2022

Muchas gracias

4.9
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 16, 2022

Thank you!

Cleveland, TX, on Jun 04, 2022

[Translated from ES] It was a very satisfying experience and very fast. I recommend [name removed] [name removed], they help you with everything you need, thank you very much.

5.0
Verified Homeowner
McKinney, TX, on Jun 04, 2022

[name removed] was pleasant and professional. She made the experience more than just signing papers. She was attentive to all of my correspondence and made me feel comfortable and safe during the entire process. I highly recommend First American Title.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 16, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Crandall, TX, on Jun 04, 2022

Our closing representative was AWESOME, Professional and very knowledgeable and made sure all of our questions were answered.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 16, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Jarrell, TX, on Jun 04, 2022

There was a mix up on my closing time (I was canceled for one time, same day, no fault of my own, and moved to another), however, I was due back to work, to close out the week... I was accommodated for the next business day, but it took a lot of stress (from the builder's sales team) to get there. Once I arrived for Closing, the staff was AMAZING!!! I left with a full heart! Thank you!!!

4.3
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 16, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

McKinney, TX, on Jun 03, 2022

Very smooth experience!

5.0
Verified Homeowner
Brookshire, TX, on Jun 02, 2022

Excelente equipo de trabajo estuvo atento y me brindaron el apoyo en todo momento durante todo el proceso

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 03, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

McKinney, TX, on Jun 02, 2022

The experience was great as the service was provided professionally.

4.6
Verified Homeowner
Katy, TX, on Jun 02, 2022

I was over the top delighted with my experience with First American Title! The process was handled smoothly and every form was explained. I will be referring their services to my family and friends whenever they will need one.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 03, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Prairie Ridge , TX, on Jun 02, 2022

I think her name was [name removed] but her spirit and energy throughout the process was so delightful! It can feel overwhelming but she did a great job of making closing enjoyable.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 03, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Company Profile

First American Title - Texas logo

First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

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About Eliant

Since 1984, Eliant has been independently evaluating the performance of real estate companies across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their title process, and we present the ratings and comments collected from new-home buyers here.

Eliant verifies that only evaluations completed by actual customers are included in this review site. No other evaluations - whether collected by the company or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less