Ratings & Reviews

First American Title - TX

HOMEBUILDER SERVICES

4,983 Customer Reviews Completed Jul 2020 - Jan 2022

Overall Satisfaction

4.8
Customers' overall satisfaction
4.7
Rating of customers' willingness to recommend this title company

Location Map

 

Most Recent 30 Comments From All Locations
Title Experience Testimonials from Real Customers

Iowa Colony, TX, on Jan 22, 2022

Nice Staff

5.0
Verified Homeowner
Richmond, TX, on Jan 22, 2022

First [name removed] Title made my first home buying experience such a smooth process!

5.0
Verified Homeowner
Aubrey, TX, on Jan 19, 2022

My closing went nice and smoothly.

5.0
Verified Homeowner
Burleson, TX, on Jan 18, 2022

Everything with my escrow went great. [name removed] was very helpful through the whole process. I couldn't have asked for a better experience through this process.

5.0
Verified Homeowner
Pflugerville, TX, on Jan 18, 2022

From every email, phone call and in person experience it was absolutely one of the most seamless experiences I have had. I would highly Recommend this company and I hope that when I buy in the future it is this title company I get to experience that closing with

5.0
Verified Homeowner
Katy, TX, on Jan 17, 2022

It was a great experience and we're looking forward to doing more business with First American Title in the future!

5.0
Verified Homeowner
Katy, TX, on Jan 15, 2022

Although we have a little mishap with a document (POA) that was no in plain knowledge of all parties involved, they were extremely diligent to solve the issue and have the signing on track so we didn't miss another day. Thanks for that extra-mile effort.

5.0
Verified Homeowner
Glenn Heights, TX, on Jan 15, 2022

Kind and very knowledgeable woman

5.0
Verified Homeowner
Iowa Colony, TX, on Jan 13, 2022

I am delightful with my experience at First american specially [name removed] who help me and she is very quick in answering my question.

5.0
Verified Homeowner
New Braunfels, TX, on Jan 13, 2022

Everything went good was a great experience.

5.0
Verified Homeowner
Katy, TX, on Jan 13, 2022

Our experience with First American's Settlement was great! They were friendly knowledgeable and the process was fast and easy. Will most definitely recommend them!

5.0
Verified Homeowner
Richmond, TX, on Jan 11, 2022

Professional, polite, and friendly staff

5.0
Verified Homeowner
La Porte , TX, on Jan 11, 2022

Thank you for the smooth and friendly service. First American is about an hour drive from my house but it was certainly worth the drive.

5.0
Verified Homeowner
Royse City, TX, on Jan 07, 2022

Everyone at First American was great. Everything went very smooth and we were very pleased with the way they handled our closing. Nicely done

5.0
Verified Homeowner
Houston, TX, on Jan 06, 2022

[Translated from ES] Very good service and friendly

5.0
Verified Homeowner
San Antonio, TX, on Jan 06, 2022

Excellent Service

5.0
Verified Homeowner
La Porte, TX, on Jan 05, 2022

After we closed on our home we were told to wait about 20 minutes for the keys they need to confirm funding. After waiting an hour and a half no one said anything. [name removed] finally came to bring someone else keys she said she was still waiting on funding, I called my realor and she called the broker and they stated we were funded early that morning and an email was sent saying they did not need anything else from us. [name removed] did not come back out I went looking for her and was told I could not come to the back, others new we had been waiting and the conversation began to get loud. [name removed] came out and stated she had the funding but as waiting for a mechanical lean... we closed on a new Beazer home. She refused to give us the keys and stated she was emailing someone for a response about the lean. Long story short we did not need to sign a mechanical lean. [name removed] could have crossed checked the information or she could have talked to her team to see if they ever had this issue. Customer service should have been to resolve the issue instead of letting us just continue to sit there. When we finally got the keys she did not explain anything to us like she explained to all the other people who came in after us. Fortunately I was listening so I knew a little bit. Our home purchase should have been joyful ending with pictures of us getting our keys. None of that happened, we felt attacked and embarrassed in front of the other buyers because we did not have a private space to find out what was going on. We were angry and hurt and I feel like anyone in that office could have stepped up to assist [name removed] with the process so that we could have had a positive experience. Even the lady who walked us through the paperwork could have came back to see why we were still there. No one cared! 3 hours after the paperwork was signed to get the keys is unacceptable.

2.4
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 10, 2022

I’m so sorry to hear that your experience working with our team was less than ideal. Our goal is to provide the best service in our industry so it’s disappointing when we miss the mark. However, we appreciate your feedback and hope to have the opportunity to serve you again in the future.

Northlake, TX, on Jan 04, 2022

Notary was not explaining the papers we were signing. Title company lost a piece of paper that was already signed and had us resign. Waited over an hour after signing for the okay to leave. [name removed] was unprofessional and rude to customers.

2.1
Verified Homeowner
Glenn Heights, TX, on Jan 04, 2022

Excellent experience

5.0
Verified Homeowner
Aubrey, TX, on Jan 04, 2022

Ms [name removed] was so helpful to me she was the best closer ever she explained everything thoroughly it was a great joy to sat down with her.

5.0
Verified Homeowner
Houston, TX, on Jan 03, 2022

Thank you First American Title for a smooth and easy process. Everyone was so friendly and welcoming. Keep up the great work.

5.0
Verified Homeowner
Forney, TX, on Jan 03, 2022

This was the best experience I have ever had.

5.0
Verified Homeowner
Denton, TX, on Jan 03, 2022

I enjoyed my experience with First American Title

4.7
Verified Homeowner
New Braunfels, TX, on Jan 02, 2022

Everyone was kind, ready to help.

5.0
Verified Homeowner
Live Oak, TX, on Jan 02, 2022

Need less paperwork lol

5.0
Verified Homeowner
Forney, TX, on Jan 02, 2022

It was truly a blessed moment.

5.0
Verified Homeowner
Melissa, TX, on Jan 02, 2022

Delayed response, not answering calls, following up late, lack of understanding capabilities, lack of responsibility, poor communication skill. Never received any official email from the agent after closing. My realtor had to keep asking in multiple emails about the loan update after closing. Very very very disappointed. Will ask friends and family to stay away. Its not my first home purchase in the pandemic. So I KNOW WHAT TO EXPECT FROM THE TITLE COMPANY.

0.6
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 10, 2022

I’m so sorry to hear that your experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Porter, TX, on Jan 01, 2022

The closing process exceeded my expectations. It did not take very long but everything was thoroughly explained.

5.0
Verified Homeowner
Grand Prairie, TX, on Dec 31, 2021

Everyone was a delight to work with. thxs

5.0
Verified Homeowner
San Antonio, TX, on Dec 28, 2021

My experience was both professional and very efficient. Every document was explained which made me very comfortable during the closing.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 10, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Company Profile

First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

About Eliant

Since 1984, Eliant has been independently evaluating the performance of real estate companies across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their title process, and we present the ratings and comments collected from new-home buyers here.

Eliant verifies that only evaluations completed by actual customers are included in this review site. No other evaluations - whether collected by the company or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less