Ratings & Reviews

First American Title - TX

HOMEBUILDER SERVICES

3,649 Customer Reviews Completed Aug 2021 - Feb 2023

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Customers' willingness to recommend this title company

Location Map

 

Most Recent 30 Comments From All Locations
Title Experience Testimonials from Real Customers

Forney, TX, on Feb 05, 2023

Employees were amazing

5.0
Verified Homeowner
Katy, TX, on Feb 05, 2023

We got to the signing 45 minutes early and the young lady helped close earlier than the appointed.. thank you!

4.5
Verified Homeowner
Richmond, TX, on Feb 04, 2023

I was very satisfied with the process

5.0
Verified Homeowner
Fresno, TX, on Feb 03, 2023

My wife and I had great communication throughout the process with First American! It went smooth and I would recommend them to any and everyone!

5.0
Verified Homeowner
Melissa, TX, on Feb 02, 2023

Process went very smooth, it hardly took 30-40 min to go over the documents and signing them. The officer at First American title explained each and every document in detail which made my process easy to understand as a first time home buyer. I would definitely recommend FA title to my friends and family.

5.0
Verified Homeowner
San Antonio, TX, on Feb 02, 2023

Preview of the documents were unclear to what I was looking at for the down payment until three days before closing. Also never have done this, I was unaware of the banking process needed to go through Also not explained. Other than these two issues everything else was great.

4.5
Verified Homeowner
Howe, TX, on Jan 31, 2023

[name removed] is excellent

5.0
Verified Homeowner
Frisco, TX, on Jan 31, 2023

[name removed] was great and made closing go smooth and easy!!

5.0
Verified Homeowner
Tomball, TX, on Jan 30, 2023

Having moved from another state I was extremely pleased with the entire process from beginning to end. Staff was extremely professional & kept me informed throughout. I highly recommend [name removed] [name removed] [name removed] as your go-to title company.

5.0
Verified Homeowner
Glenn Heights, TX, on Jan 30, 2023

Everything went well, if I had one negative it would be the distance I had to travel, took me almost an hour. Plus toll fees so please consider adding another office closer to Dallas. But overall a great experience

5.0
Verified Homeowner
Houston, TX, on Jan 24, 2023

Best experience for a 1st time homebuyer

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 27, 2023

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

San Antonio, TX, on Jan 22, 2023

Very knowledgeable staff. Efficient.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 27, 2023

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Manor, TX, on Jan 20, 2023

Thank you

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 27, 2023

Thank you for taking the time to share your feedback!

Katy, TX, on Jan 19, 2023

I didn’t got the change to close in person, so I can’t say much

4.5
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 27, 2023

Thank you for taking the time to share your feedback. We hope to have the opportunity to serve you again in the future.

Weatherford, TX, on Jan 18, 2023

We were there a little early and they got to us within just minutes. They were super friendly and hospitable. Offered us something to drink... It was a very pleasant experience.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 27, 2023

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

San Antonio, TX, on Jan 17, 2023

Overall great experience.

4.4
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 17, 2023

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Pflugerville, TX, on Jan 15, 2023

I am grateful for the critical support that I received from [name removed] when no one else seemed to be listening,

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 17, 2023

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Farmers Branch, TX, on Jan 15, 2023

We are first time homebuyers and First American Title Company did an AMAZING job in realizing our Home Dream and becoming new homeowners!!! The entire process went so smooth and hassle free (with a small glitch but well taken care immediately). Great job & Thank you so much!!!!

4.8
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 17, 2023

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Forney, TX, on Jan 12, 2023

She is professional and friendly. My family and I left from there happily.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 17, 2023

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Conroe, TX, on Jan 12, 2023

It was a lot of signing but was all so worth it! They made sure we understood what we were signing and what each paper was for! Thanks for all the help and making our dreams come true with this home!

4.8
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 17, 2023

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Sachse, TX, on Jan 11, 2023

The experience was great!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 17, 2023

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Sachse, TX, on Jan 10, 2023

Super warm and welcoming team at first American title! As I arrived everyone knew my name, and congratulated me. The process was detailed, balanced and they answered all of my questions. Thank you!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 10, 2023

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Conroe, TX, on Jan 08, 2023

Great Service! Congratulations [name removed] - Escrow Officer & [name removed], you guys are the best!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 10, 2023

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Missouri City, TX, on Jan 08, 2023

Address to my house was wrong very wrong

0.5
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 10, 2023

I’m very sorry to hear that you are unhappy with the service you have received, and I apologize that we did not meet your expectations. If you would like to discuss your experience further, please email us at fahomebuilder@firstam.com

Fort Worth, TX, on Jan 06, 2023

Signing so many papers can be so stressful but you made it quick easy and stress-free loved it

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 06, 2023

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Manvel, TX, on Jan 05, 2023

[Translated from ES] recommended, all the information was ready for the signature and the attention of our assistant was very pleasant, attentive and patient. We are happy.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 06, 2023

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

San Antonio, TX, on Jan 05, 2023

This being my third purchase I was expecting more communication between the title company and me. It’s pointless to offer a way to send the closing agent messages if they do not respond. Fortunately it was not my first rodeo and I knew enough to avoid getting frustrated with this title company. If I had to recommend you to someone else I would ensure that this is not their first purchase experience.

2.3
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 10, 2023

I’m so sorry to hear that your closing experience in your recent transaction was less than ideal. I would like to apologize for the lack of communication you encountered. Our goal is to provide the best service in our industry, so I hope we’ll have an opportunity to earn your business again in the future.

Houston, TX, on Jan 03, 2023

It took a little longer than expected. We had to wait but were keeping ??

4.7
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 06, 2023

I’m so sorry to hear that your experience working with our team was less than ideal. Our goal is to provide the best service in our industry so it’s disappointing when we miss the mark. However, we appreciate your feedback and hope to have the opportunity to serve you again in the future.

Conroe, TX, on Jan 02, 2023

Keep up the great work

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 06, 2023

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Rowlett, TX, on Jan 02, 2023

[name removed] was amazing and made the entire process seamless.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 06, 2023

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Company Profile

First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

About Eliant

Since 1984, Eliant has been independently evaluating the performance of real estate companies across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their title process, and we present the ratings and comments collected from new-home buyers here.

Eliant verifies that only evaluations completed by actual customers are included in this review site. No other evaluations - whether collected by the company or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less