Ratings & Reviews

First American Title - Texas

2,379 Customer Reviews Completed Apr 2020 - Jan 2021

Overall Satisfaction

4.8
Customers' overall satisfaction
4.7
Rating of customers' willingness to recommend this title company

Location Map

 

Most Recent 30 Comments From All Locations
Title Experience Testimonials from Real Customers

Katy, TX, on Jan 17, 2021

Disappointed my closing day was moved, to a later day than “scheduled”

4.3
Verified Homeowner
Jarrell, TX, on Jan 15, 2021

I really enjoyed my experience with First American Title. They kept me informed throughout the experience and were very helpful during the closing process.

5.0
Verified Homeowner
Northlake, TX, on Jan 12, 2021

Accessible location, polite and courteous staff. Small documentation delays - Waited on other party to sign and had to request digital copy of paperwork.

3.8
Verified Homeowner
Manvel, TX, on Jan 12, 2021

Thank you and the person that took me through the signing was very professional.

4.5
Verified Homeowner
Tomball, TX, on Jan 10, 2021

Nobody returned calls and very rarely answered the phone. Told me was cleared to close then came back with more documents causing my close to be pushed back. Costing me money due to having to reschedule movers. Then again stated was cleared to close then came back stating the POS was not Valid. Completely disorganized. Then when stating all documents were sent the agent kept interrupting me and over talking me to the point I just hung up and called my realtor. I would NEVER recommend this title company to anyone.

2.5
Verified Homeowner
Aubrey, TX, on Jan 10, 2021

very smooth

5.0
Verified Homeowner
Houston, TX, on Jan 06, 2021

Thank you for being flexible and accommodating my needs during this closing.

5.0
Verified Homeowner
Houston, TX, on Jan 05, 2021

Compared to the closing I just had from selling my home using a different title company First American didn't hold a candle to them. I did not have a positive experience interacting with the CSR or person in charge of my file. They could really use some training from Fidelity National. I would not recommend First American to anyone.

2.7
Verified Homeowner
Kyle, TX, on Jan 05, 2021

They failed to pay my homeowners insurance when it was supposed to have been paid. I also believe they did not send documents to the hoa company

2.9
Verified Homeowner
Georgetown, TX, on Jan 05, 2021

Should have asked if the buyers would like to take a picture with a key or not ? We were not asked .

4.0
Verified Homeowner
Farmers Branch, TX, on Jan 04, 2021

Everthing went as expected. The room was too warm for comfort

5.0
Verified Homeowner
Fort Worth, TX, on Jan 04, 2021

Absolutely professional, efficient prompt

5.0
Verified Homeowner
Georgetown, TX, on Jan 04, 2021

I had little to no communication with First American. Most information I received was through a third party, the builder. It made me feel like the title company was not really there to support me. Additionally, attempts to reach out after our closing for a digital copy of our closing documents were met with absolute silence. There was no acknowledgement of my attempt to communicate. I was hurried through the closing process. If I am going to be scheduled for a closing, time should be given to allowing me to review the documents during the process. I was told that I should’ve seen the documents prior. The problem was that there was a great amount of latency from the request for information between my mortgage officer and First American so I didn’t receive finalized copies, presumably, until the closing date and was rushed to sign. Again, my time is just as precious and telling me I can come back 5 hours later to conclude is not acceptable. If you’re going to rush me through the process, at least get me all the documents a couple of days prior to my scheduled closing for review.

2.0
Verified Homeowner
Mesquite, TX, on Jan 04, 2021

The entire experience was delightful. Thanks for everything..

5.0
Verified Homeowner
Burleson, TX, on Jan 03, 2021

Very happy. Fast and professional. Most importantly was ready to close on time and with no issues. Thank you!

5.0
Verified Homeowner
Castroville, TX, on Jan 03, 2021

Ms. Kathy Williams and First American Title staff provided me Superior service with the closing process. Ms. Williams kept me informed on every aspect along the way. I appreciate the special treatment I received. Thank you!

5.0
Verified Homeowner
Katy, TX, on Jan 03, 2021

Very happy with the closing . FIRST American tittle was helpful

5.0
Verified Homeowner
Godley, TX, on Jan 03, 2021

The lady who took care of us was amazing! Smart, funny and easy going. Made the closing process super easy. She also informed us on some things we weren’t aware of that will save us money Thank you!

5.0
Verified Homeowner
Mesquite, TX, on Jan 03, 2021

Only thing i didn’t see were snacks or drinks, but service was great!

5.0
Verified Homeowner
Little Elm, TX, on Jan 03, 2021

Thank you

4.9
Verified Homeowner
Waxahachie, TX, on Jan 02, 2021

Closing is usually a very stressful time. It was not like that at all! Great personality!!!

5.0
Verified Homeowner
Brookshire , TX, on Jan 02, 2021

Completely lied to

0.5
Verified Homeowner
Houston, TX, on Jan 02, 2021

[Translated from ES] They didn't offer anything to drink

4.5
Verified Homeowner
Katy, TX, on Jan 01, 2021

I believe the delay in the actual signing of the Closing disclosure papers was due to my device, a Android cell phone, was incompatible with the Notorize app. So, I was unable to preview and pre-eSign a bulk of the paperwork. All signing was done the "old fashioned" way, in pen at the office.

3.8
Verified Homeowner
Rosenberg, TX, on Jan 01, 2021

Very helpful, Knowledgeable and friendly staff that helped me get in and get closed.

5.0
Verified Homeowner
Burleson, TX, on Jan 01, 2021

We did have services provided by this entity for the last 14+ years. All we can say is: THE BEST JUST GOT BETTER!!!!

5.0
Verified Homeowner
Castroville, TX, on Dec 31, 2020

I was not given information about my HOA, POC's. I still don't know what I need to register for my warranties. My paperwork was not given to me in a way for me to easily filter important stuff either. I closed in your office not at my house..

1.3
Verified Homeowner
Waxahachie, TX, on Dec 30, 2020

Keep customer service first.

4.3
Verified Homeowner
San Antonio, TX, on Dec 29, 2020

I was rushed , also not provided with HOA documents neither was informed or advised of utility providers name or there contact numbers.Last name spelling was incorrect even though I emailed a correction to them .Overall experience was a big ZERO ,incompetent agents

0.5
Verified Homeowner
Rosenberg, TX, on Dec 28, 2020

I was so excited to be purchasing my 1st brand new home. The officer was very informative and made everything go smoothly.

4.9
Verified Homeowner

Company Profile

First American Title Insurance Company facilitates and streamlines real estate transactions by providing comprehensive title insurance protection and professional settlement services.

First American Title helps homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals close transactions. Find out more about our products and services, and how First American can help you streamline your transaction and protect your investment

About Eliant

Since 1984, Eliant has been independently evaluating the performance of real estate companies across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their title process, and we present the ratings and comments collected from new-home buyers here.

Eliant verifies that only evaluations completed by actual customers are included in this review site. No other evaluations - whether collected by the company or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less