Ratings & Reviews

First American Title - TX

HOMEBUILDER SERVICES

Westchase Builder Escrow

687 Customer Reviews Completed Dec 2020 - Jun 2022

First American Title - Texas << Houston

Overall Satisfaction

4.8
Customers' overall satisfaction
4.8
Rating of customers' willingness to recommend this title company

PERFORMANCE RATINGS

The First American Settlement Team

4.8

The Closing Experience

4.9

Overall

4.8

Company Profile

First American Title - Texas logo
First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers

Katy, TX, on Jun 22, 2022

Very friendly welcoming knowledgeable fast and secure Thank you

5.0
Verified Homeowner
Magnolia, TX, on Jun 18, 2022

Thank you for the excellent customer service, from the Surveyor ([name removed]), to my representative ([name removed]), both ladies were fun, lighthearted and perform professionally. They both made this process a breeze for me. They explained and went over anything that I had questions about. Because this is a big deal, they made sure that everything I signed, I understood. 

5.0
Verified Homeowner
Richmond, TX, on Jun 09, 2022

Good

5.0
Verified Homeowner
Houston, TX, on Jun 05, 2022

Muchas gracias

4.9
Verified Homeowner

Customer Care Team

First American Title - Texas

Jun 16, 2022

Thank you!

Fort Worth, TX, on May 27, 2022

I’m very happy with the working process Thanks all the team

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 27, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Richmond, TX, on May 27, 2022

Overall they were wonderful. Thank you.

5.0
Verified Homeowner
Katy, TX, on May 16, 2022

[name removed] and the other staff members really made this a smooth transition. Everyone who assisted me in the closing process had excellent people skills and answered all questions I had about the process!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  We hope to have the opportunity to serve you again in the future.

Rosenberg, TX, on May 12, 2022

Very nice and offered great hospitality

5.0
Verified Homeowner
Tomball, TX, on May 12, 2022

overall good experience, efficient and agile professionals

4.5
Verified Homeowner
Houston, TX, on May 12, 2022

Very professional. Everything was explained in detail. The process went smoothly.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Katy, TX, on May 11, 2022

Fueron muy atentos y me informaron paso a paso todo el proceso. Ademas revisamos todos los documentos de manera muy [name removed]. Fue una [name removed] exoeriencia

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Tomball, TX, on May 10, 2022

[name removed] was so kind and helpful. It was a great experience. It will be great if you can offer snacks, it was a long time waiting and in the end, we all were starving

4.9
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

Thank you for your feedback! We hope to have the opportunity to serve you again in the future.

Lowa Colony, TX, on May 10, 2022

Save the survey for after signing, customers are excited to close not to survey

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

Thank you for taking the time to share your feedback! We appreciate you for bringing this to our attention and we will be sure to improve.

Houston, TX, on May 05, 2022

My closing lady was fantastic, she answered whatever questions and we kept it simple. She did an excellent job

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  We hope to have the opportunity to serve you again in the future.

Richmond, TX, on Apr 30, 2022

I am very happy with my settlement experience. Absolutely no complaint

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Spring, TX, on Apr 30, 2022

I would recommend getting the big "Congratulations! You're A New Home Owner" key for people to take pictures with and tag your company on social media.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 16, 2022

Thank you for taking the time to share your feedback! Thank you for bringing this to our attention and we will be sure to improve!

Houston, TX, on Apr 30, 2022

[name removed] gave A+ service

5.0
Verified Homeowner
Houston, TX, on Apr 30, 2022

Good people. Very organized and made it much easier than I have thought.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

May 04, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Houston, TX, on Apr 30, 2022

Send out confirmation email and informed buyer of cashier check needed prior to 30 minutes before appt.

4.5
Verified Homeowner
Fort Worth, TX, on Apr 30, 2022

Overall very happy. The only thing that they were not able to help with was paying off the debts my lender wanted me to pay off at closing which caused my closing to be pushed 3 days.

4.8
Verified Homeowner
Tomball, TX, on Apr 24, 2022

Very satisfied

5.0
Verified Homeowner
Katy, TX, on Apr 19, 2022

Na

5.0
Verified Homeowner
Spring, TX, on Mar 29, 2022

I was so very pleased with the professionalism of the entire staff. It seemed as if I was meeting family. They made me feel comfortable and kept the mood light. It was indeed a pleasure working with First American! As a Veteran, I salute your organization!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Mar 31, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Frisco, TX, on Mar 28, 2022

Overall good experience, less seating I. The waiting area.

5.0
Verified Homeowner
Houston, TX, on Mar 23, 2022

I appreciate the patients of everyone.

5.0
Verified Homeowner
Houston, TX, on Mar 18, 2022

Very professional and friendly

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Mar 18, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

La Marque, TX, on Mar 18, 2022

Very professional and punctual. Closing was stress-free and friendly environment! Enjoyed the experience

5.0
Verified Homeowner
Katy, TX, on Feb 09, 2022

Initially there was no explanation for a while with the delay but later a lady came into the room and explained and kept our minds at rest. She was the one who saved our experience

4.6
Verified Homeowner
Katy, TX, on Jan 28, 2022

It was all good. Everyone had smile on their face.

5.0
Verified Homeowner
Porter, TX, on Jan 25, 2022

Great service

5.0
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers

Katy, TX, on Jun 22, 2022

Very friendly welcoming knowledgeable fast and secure Thank you

5.0
Verified Homeowner
Magnolia, TX, on Jun 18, 2022

Thank you for the excellent customer service, from the Surveyor ([name removed]), to my representative ([name removed]), both ladies were fun, lighthearted and perform professionally. They both made this process a breeze for me. They explained and went over anything that I had questions about. Because this is a big deal, they made sure that everything I signed, I understood. 

5.0
Verified Homeowner
Richmond, TX, on Jun 09, 2022

Good

5.0
Verified Homeowner
Houston, TX, on Jun 05, 2022

Muchas gracias

4.9
Verified Homeowner
Fort Worth, TX, on May 27, 2022

I’m very happy with the working process Thanks all the team

5.0
Verified Homeowner
Richmond, TX, on May 27, 2022

Overall they were wonderful. Thank you.

5.0
Verified Homeowner
Katy, TX, on May 16, 2022

[name removed] and the other staff members really made this a smooth transition. Everyone who assisted me in the closing process had excellent people skills and answered all questions I had about the process!

5.0
Verified Homeowner
Rosenberg, TX, on May 12, 2022

Very nice and offered great hospitality

5.0
Verified Homeowner
Tomball, TX, on May 12, 2022

overall good experience, efficient and agile professionals

4.5
Verified Homeowner
Houston, TX, on May 12, 2022

Very professional. Everything was explained in detail. The process went smoothly.

5.0
Verified Homeowner
Katy, TX, on May 11, 2022

Fueron muy atentos y me informaron paso a paso todo el proceso. Ademas revisamos todos los documentos de manera muy [name removed]. Fue una [name removed] exoeriencia

5.0
Verified Homeowner
Tomball, TX, on May 10, 2022

[name removed] was so kind and helpful. It was a great experience. It will be great if you can offer snacks, it was a long time waiting and in the end, we all were starving

4.9
Verified Homeowner
Lowa Colony, TX, on May 10, 2022

Save the survey for after signing, customers are excited to close not to survey

5.0
Verified Homeowner
Houston, TX, on May 05, 2022

My closing lady was fantastic, she answered whatever questions and we kept it simple. She did an excellent job

5.0
Verified Homeowner
Richmond, TX, on Apr 30, 2022

I am very happy with my settlement experience. Absolutely no complaint

5.0
Verified Homeowner
Spring, TX, on Apr 30, 2022

I would recommend getting the big "Congratulations! You're A New Home Owner" key for people to take pictures with and tag your company on social media.

5.0
Verified Homeowner
Houston, TX, on Apr 30, 2022

[name removed] gave A+ service

5.0
Verified Homeowner
Houston, TX, on Apr 30, 2022

Good people. Very organized and made it much easier than I have thought.

5.0
Verified Homeowner
Houston, TX, on Apr 30, 2022

Send out confirmation email and informed buyer of cashier check needed prior to 30 minutes before appt.

4.5
Verified Homeowner
Fort Worth, TX, on Apr 30, 2022

Overall very happy. The only thing that they were not able to help with was paying off the debts my lender wanted me to pay off at closing which caused my closing to be pushed 3 days.

4.8
Verified Homeowner
Tomball, TX, on Apr 24, 2022

Very satisfied

5.0
Verified Homeowner
Katy, TX, on Apr 19, 2022

Na

5.0
Verified Homeowner
Spring, TX, on Mar 29, 2022

I was so very pleased with the professionalism of the entire staff. It seemed as if I was meeting family. They made me feel comfortable and kept the mood light. It was indeed a pleasure working with First American! As a Veteran, I salute your organization!

5.0
Verified Homeowner
Frisco, TX, on Mar 28, 2022

Overall good experience, less seating I. The waiting area.

5.0
Verified Homeowner
Houston, TX, on Mar 23, 2022

I appreciate the patients of everyone.

5.0
Verified Homeowner
Houston, TX, on Mar 18, 2022

Very professional and friendly

5.0
Verified Homeowner
La Marque, TX, on Mar 18, 2022

Very professional and punctual. Closing was stress-free and friendly environment! Enjoyed the experience

5.0
Verified Homeowner
Katy, TX, on Feb 09, 2022

Initially there was no explanation for a while with the delay but later a lady came into the room and explained and kept our minds at rest. She was the one who saved our experience

4.6
Verified Homeowner
Katy, TX, on Jan 28, 2022

It was all good. Everyone had smile on their face.

5.0
Verified Homeowner
Porter, TX, on Jan 25, 2022

Great service

5.0
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet