Ratings & Reviews

First American Title - TX

HOMEBUILDER SERVICES

Westchase Builder Escrow

580 Customer Reviews Completed Jul 2020 - Jan 2022

First American Title - Texas << Houston

Overall Satisfaction

4.8
Customers' overall satisfaction
4.8
Rating of customers' willingness to recommend this title company

PERFORMANCE RATINGS

The First American Settlement Team

4.8

The Closing Experience

4.9

Overall

4.8

Company Profile

First American Title - Texas logo
First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers

Iowa Colony, TX, on Jan 22, 2022

Nice Staff

5.0
Verified Homeowner
Katy, TX, on Jan 17, 2022

It was a great experience and we're looking forward to doing more business with First American Title in the future!

5.0
Verified Homeowner
Katy, TX, on Jan 15, 2022

Although we have a little mishap with a document (POA) that was no in plain knowledge of all parties involved, they were extremely diligent to solve the issue and have the signing on track so we didn't miss another day. Thanks for that extra-mile effort.

5.0
Verified Homeowner
Iowa Colony, TX, on Jan 13, 2022

I am delightful with my experience at First american specially [name removed] who help me and she is very quick in answering my question.

5.0
Verified Homeowner
Richmond, TX, on Jan 11, 2022

Professional, polite, and friendly staff

5.0
Verified Homeowner
Houston, TX, on Jan 06, 2022

[Translated from ES] Very good service and friendly

5.0
Verified Homeowner
Houston, TX, on Jan 03, 2022

Thank you First American Title for a smooth and easy process. Everyone was so friendly and welcoming. Keep up the great work.

5.0
Verified Homeowner
Porter, TX, on Jan 01, 2022

The closing process exceeded my expectations. It did not take very long but everything was thoroughly explained.

5.0
Verified Homeowner
Houston, TX, on Dec 21, 2021

Everything was so fast that I felt rushed. I felt like they didn’t give me a lot of explanation to what I was signing bare minimum.

1.6
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 10, 2022

I’m so sorry to hear that your experience working with our team was less than ideal. Our goal is to provide the best service in our industry so it’s disappointing when we miss the mark. However, we appreciate your feedback and hope to have the opportunity to serve you again in the future.

Rosenberg, TX, on Dec 12, 2021

I was truly comfortable and impressed with the professionalism of the staff. [name removed] was very helpful and patient with setting and rescheduling my appointment. Also, [name removed] was very knowledgeable, polite, patient, and funny while taking me through my closing process. My experience was totally awesome!

5.0
Verified Homeowner
Houston, TX, on Dec 10, 2021

Am satisfied with the professional service rendered to me.

5.0
Verified Homeowner
Fort Worth, TX, on Dec 07, 2021

There were a couple things this title company said they would do after closing that in the end we’re done differently. Such as providing us a refund check later than what was said and then the location to pick up our keys was also different than what was said.

4.2
Verified Homeowner
La Marque, TX, on Dec 04, 2021

Ms [name removed] was efficient and professional, it was a pleasure to work with her!

5.0
Verified Homeowner
Houston, TX, on Nov 12, 2021

[Translated from ES] Satisfied

5.0
Verified Homeowner
Houston, TX, on Nov 12, 2021

I worked with [name removed] and she was great. Timely response and always answered my questions and effective communicator. The notary was also great, very professional and on time.

5.0
Verified Homeowner
Celina, TX, on Nov 05, 2021

It was very efficient and enjoyable

5.0
Verified Homeowner
Houston, TX, on Nov 04, 2021

Smooth and quick process. I was nervous at first, but the them made me feel comfortable. Very pleased. Thanks alot.

5.0
Verified Homeowner
Houston, TX, on Nov 02, 2021

Outstanding experience !!!! I loved everyone there ! I am glad I am able to move into my first home.

5.0
Verified Homeowner
Tomball, TX, on Oct 05, 2021

How could I get a copy of the final purchase document, thanks

5.0
Verified Homeowner
Houston, TX, on Oct 04, 2021

[Translated from ES] We are very happy and happy with the help of your loan since thanks to you we achieved our dream of having our first home in this country.

5.0
Verified Homeowner
Houston, TX, on Oct 02, 2021

Great job

5.0
Verified Homeowner
Katy, TX, on Oct 01, 2021

With all Honestly everyone very professional and friendly at the same time . Customer service there in my option was above 10 . Loved it .

5.0
Verified Homeowner
Magnolia, TX, on Oct 01, 2021

[name removed].

5.0
Verified Homeowner
Rosenberg, TX, on Sep 25, 2021

Very satisfied

5.0
Verified Homeowner
Tomball, TX, on Sep 25, 2021

Need to make sure the correct documents are printed for signatures. There were several errors that could have been avoided.

4.6
Verified Homeowner
Houston, TX, on Sep 22, 2021

My documents was explained in detailed and all my questions were answered in layman's terms.

5.0
Verified Homeowner
Richmond, TX, on Sep 04, 2021

The title clerk was not expert ( or did not choose to share her expertise) in explaining the documents. I am a former real estate Broker and had I not had experience with these documents I would have had no idea what I was signing

3.4
Verified Homeowner
Houston, TX, on Aug 28, 2021

None at this time

5.0
Verified Homeowner
Magnolia, TX, on Aug 23, 2021

[Translated from ES] At the beginning of the process the staff was not efficient but at the end of the closing with the change of personnel that their departments carried out it was excellent

4.8
Verified Homeowner
Houston, TX, on Aug 22, 2021

Thank you for everything

5.0
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers

Iowa Colony, TX, on Jan 22, 2022

Nice Staff

5.0
Verified Homeowner
Katy, TX, on Jan 17, 2022

It was a great experience and we're looking forward to doing more business with First American Title in the future!

5.0
Verified Homeowner
Katy, TX, on Jan 15, 2022

Although we have a little mishap with a document (POA) that was no in plain knowledge of all parties involved, they were extremely diligent to solve the issue and have the signing on track so we didn't miss another day. Thanks for that extra-mile effort.

5.0
Verified Homeowner
Iowa Colony, TX, on Jan 13, 2022

I am delightful with my experience at First american specially [name removed] who help me and she is very quick in answering my question.

5.0
Verified Homeowner
Richmond, TX, on Jan 11, 2022

Professional, polite, and friendly staff

5.0
Verified Homeowner
Houston, TX, on Jan 06, 2022

[Translated from ES] Very good service and friendly

5.0
Verified Homeowner
Houston, TX, on Jan 03, 2022

Thank you First American Title for a smooth and easy process. Everyone was so friendly and welcoming. Keep up the great work.

5.0
Verified Homeowner
Porter, TX, on Jan 01, 2022

The closing process exceeded my expectations. It did not take very long but everything was thoroughly explained.

5.0
Verified Homeowner
Houston, TX, on Dec 21, 2021

Everything was so fast that I felt rushed. I felt like they didn’t give me a lot of explanation to what I was signing bare minimum.

1.6
Verified Homeowner
Rosenberg, TX, on Dec 12, 2021

I was truly comfortable and impressed with the professionalism of the staff. [name removed] was very helpful and patient with setting and rescheduling my appointment. Also, [name removed] was very knowledgeable, polite, patient, and funny while taking me through my closing process. My experience was totally awesome!

5.0
Verified Homeowner
Houston, TX, on Dec 10, 2021

Am satisfied with the professional service rendered to me.

5.0
Verified Homeowner
Fort Worth, TX, on Dec 07, 2021

There were a couple things this title company said they would do after closing that in the end we’re done differently. Such as providing us a refund check later than what was said and then the location to pick up our keys was also different than what was said.

4.2
Verified Homeowner
La Marque, TX, on Dec 04, 2021

Ms [name removed] was efficient and professional, it was a pleasure to work with her!

5.0
Verified Homeowner
Houston, TX, on Nov 12, 2021

[Translated from ES] Satisfied

5.0
Verified Homeowner
Houston, TX, on Nov 12, 2021

I worked with [name removed] and she was great. Timely response and always answered my questions and effective communicator. The notary was also great, very professional and on time.

5.0
Verified Homeowner
Celina, TX, on Nov 05, 2021

It was very efficient and enjoyable

5.0
Verified Homeowner
Houston, TX, on Nov 04, 2021

Smooth and quick process. I was nervous at first, but the them made me feel comfortable. Very pleased. Thanks alot.

5.0
Verified Homeowner
Houston, TX, on Nov 02, 2021

Outstanding experience !!!! I loved everyone there ! I am glad I am able to move into my first home.

5.0
Verified Homeowner
Tomball, TX, on Oct 05, 2021

How could I get a copy of the final purchase document, thanks

5.0
Verified Homeowner
Houston, TX, on Oct 04, 2021

[Translated from ES] We are very happy and happy with the help of your loan since thanks to you we achieved our dream of having our first home in this country.

5.0
Verified Homeowner
Houston, TX, on Oct 02, 2021

Great job

5.0
Verified Homeowner
Katy, TX, on Oct 01, 2021

With all Honestly everyone very professional and friendly at the same time . Customer service there in my option was above 10 . Loved it .

5.0
Verified Homeowner
Magnolia, TX, on Oct 01, 2021

[name removed].

5.0
Verified Homeowner
Rosenberg, TX, on Sep 25, 2021

Very satisfied

5.0
Verified Homeowner
Tomball, TX, on Sep 25, 2021

Need to make sure the correct documents are printed for signatures. There were several errors that could have been avoided.

4.6
Verified Homeowner
Houston, TX, on Sep 22, 2021

My documents was explained in detailed and all my questions were answered in layman's terms.

5.0
Verified Homeowner
Richmond, TX, on Sep 04, 2021

The title clerk was not expert ( or did not choose to share her expertise) in explaining the documents. I am a former real estate Broker and had I not had experience with these documents I would have had no idea what I was signing

3.4
Verified Homeowner
Houston, TX, on Aug 28, 2021

None at this time

5.0
Verified Homeowner
Magnolia, TX, on Aug 23, 2021

[Translated from ES] At the beginning of the process the staff was not efficient but at the end of the closing with the change of personnel that their departments carried out it was excellent

4.8
Verified Homeowner
Houston, TX, on Aug 22, 2021

Thank you for everything

5.0
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet