Ratings & Reviews

First American Title - TX

HOMEBUILDER SERVICES

Westchase Builder Escrow

585 Customer Reviews Completed Aug 2021 - Feb 2023

Overall Satisfaction

4.8
Customers' overall satisfaction
4.7
Rating of customers' willingness to recommend this title company

PERFORMANCE RATINGS

The First American Settlement Team

4.7

The Closing Experience

4.8

Overall

4.7

Company Profile

First American Title's Homebuilder Services Division is focused on providing specialized support and a seamless closing experience for Homebuilders and new home buyers. Our teams are experts in supporting the unique needs of builders and buyers while placing an emphasis on security, safety, communication, and convenience throughout the homebuying process.

We offer creative underwriting solutions, advanced technology, and flexible support to assure a timely and stress-free closing.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Title Experience Testimonials from Real Customers

Richmond, TX, on Feb 04, 2023

I was very satisfied with the process

5.0
Verified Homeowner
Houston, TX, on Jan 24, 2023

Best experience for a 1st time homebuyer

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 27, 2023

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Katy, TX, on Jan 19, 2023

I didn’t got the change to close in person, so I can’t say much

4.5
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 27, 2023

Thank you for taking the time to share your feedback. We hope to have the opportunity to serve you again in the future.

Missouri City, TX, on Jan 08, 2023

Address to my house was wrong very wrong

0.5
Verified Homeowner

Customer Care Team

First American Title - Texas

Jan 10, 2023

I’m very sorry to hear that you are unhappy with the service you have received, and I apologize that we did not meet your expectations. If you would like to discuss your experience further, please email us at fahomebuilder@firstam.com

Humble, TX, on Dec 17, 2022

Very professional. Easy closing.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Dec 21, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Katy, TX, on Dec 10, 2022

Our closing agent was very efficient and polite.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Dec 13, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Conroe, TX, on Dec 06, 2022

The instructions to get to the signing was the worst piece of information I have ever read. The map had 2 locations on it with only 1 address which made it very confusing. We were wandering around for almost an hour trying to find this place. Whoever made that pdf infographic needs to redo it.

4.7
Verified Homeowner

Customer Care Team

First American Title - Texas

Dec 08, 2022

I’m very sorry to hear that you are unhappy with the service you have received, and I apologize that we did not meet your expectations. Thank you for bringing this to our attention and we will be sure to improve.

Houston, TX, on Dec 05, 2022

Everyone was super nice and pleasant to work with

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Dec 05, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Houston, TX, on Nov 21, 2022

The ladies were very nice, pleasant and professional. The process was really easy and I have purchased homes in the pass and this was exceptionally a positive, quick, easy, and painless process. Thank you ladies.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Nov 21, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  We hope to have the opportunity to serve you again in the future.

Richmond, TX, on Nov 19, 2022

It pretty good

3.6
Verified Homeowner

Customer Care Team

First American Title - Texas

Nov 21, 2022

Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed your experience.

Rosenberg, TX, on Nov 11, 2022

[name removed] and [name removed] were very helpful.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Nov 11, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team!

Aubrey, TX, on Nov 07, 2022

[name removed] was pleasure to work with. [name removed] was wonderful. The overall experience was great.

4.8
Verified Homeowner

Customer Care Team

First American Title - Texas

Nov 07, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Celina, TX, on Oct 23, 2022

It was a great experience to work with [name removed]. He is an expert and professional who takes care of all the minute details. He was very kind in explaining everything in detail and helped us in signing the documents. Thanks you all the great support.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 24, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

Magnolia, TX, on Oct 21, 2022

I had bad experience for closing. Closing instruction was given 2 business days before closing. I have been asking for instruction weeks ahead so i can prepare. Closing was monday instruction was given on thursday. They were close on weekends so no one was able to answer questions until mon. I was just given wire instruction, did not explain that must be done prior to close. I had trouble withdrawing my closing cost due to the big amount needed, bank requires to do it in person but unfortunately theres no bank located anywhere within the state. No other option was provided except cashiers check which still only can be done within bank. Does not allow ACH transfer. I had no choice but to drive to the nearest bank location in another state which was 6 hrs away. Fortunately bank was able to help do the transaction through phone. Was able to close on the same day.

3.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 24, 2022

I’m very sorry to hear that you are unhappy with the service you have received. Thank you for bringing this to our attention and we will be sure to improve.

Magnolia, TX, on Oct 11, 2022

[Translated from ES] the best thanks for everything

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 14, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Magnolia, TX, on Oct 04, 2022

[name removed] and [name removed] were a delight and made the entire experience easy and stress free. Wonderful all around

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Oct 10, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

Katy, TX, on Sep 24, 2022

Helpful

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 26, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Pinehurst, TX, on Sep 19, 2022

A very pleasant experience!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 20, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Spring, TX, on Sep 17, 2022

[Translated from ES] Very good service

4.9
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 20, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Katy, TX, on Sep 13, 2022

Was great experience thank you

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 20, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Katy, TX, on Sep 13, 2022

My experience on the closing day was excellent, the people who attended us at your office were very attentive and cordial, they gave us a smile and the process was very pleasant. I highly recommend you!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 20, 2022

I’m so glad to hear that you had a great experience and that you enjoyed working with our team!  We hope to have the opportunity to serve you again in the future.

Rosharon, TX, on Sep 10, 2022

[name removed] on the notary were both professional and kept me updated as we waited for the wire from the lender. Will recommend them for the future!

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 12, 2022

Thank you so much for the kind words. We love hearing that you enjoyed working with our team! We hope to have the opportunity to serve you again in the future.

Magnolia, TX, on Sep 09, 2022

Great overall experience. Friendly and professional.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 12, 2022

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your experience.

Katy, TX, on Aug 31, 2022

Very pleasant. My signing was very smooth

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 07, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Houston, TX, on Aug 24, 2022

I was so delighted everyone was so warm and helpful and caring understanding overall a 100 plus

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Sep 07, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Rosenberg, TX, on Aug 16, 2022

I was satisfied

5.0
Verified Homeowner
Rosenberg, TX, on Aug 02, 2022

I had a good customer service experience

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Aug 17, 2022

I’m so glad to hear that you had a great experience. We hope to have the opportunity to serve you again in the future.

Fulshear, TX, on Aug 02, 2022

All went smoothly no complain.

5.0
Verified Homeowner
Houston, TX, on Aug 02, 2022

Our experience was great do the efficiency and knowledge by the title closer.

5.0
Verified Homeowner

Customer Care Team

First American Title - Texas

Aug 08, 2022

Thanks so much for the positive feedback! We appreciate your taking the time to share about your experience.

Richmond, TX, on Jul 17, 2022

Great experience

5.0
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Title Experience Testimonials from Real Customers

Richmond, TX, on Feb 04, 2023

I was very satisfied with the process

5.0
Verified Homeowner
Houston, TX, on Jan 24, 2023

Best experience for a 1st time homebuyer

5.0
Verified Homeowner
Katy, TX, on Jan 19, 2023

I didn’t got the change to close in person, so I can’t say much

4.5
Verified Homeowner
Missouri City, TX, on Jan 08, 2023

Address to my house was wrong very wrong

0.5
Verified Homeowner
Humble, TX, on Dec 17, 2022

Very professional. Easy closing.

5.0
Verified Homeowner
Katy, TX, on Dec 10, 2022

Our closing agent was very efficient and polite.

5.0
Verified Homeowner
Conroe, TX, on Dec 06, 2022

The instructions to get to the signing was the worst piece of information I have ever read. The map had 2 locations on it with only 1 address which made it very confusing. We were wandering around for almost an hour trying to find this place. Whoever made that pdf infographic needs to redo it.

4.7
Verified Homeowner
Houston, TX, on Dec 05, 2022

Everyone was super nice and pleasant to work with

5.0
Verified Homeowner
Houston, TX, on Nov 21, 2022

The ladies were very nice, pleasant and professional. The process was really easy and I have purchased homes in the pass and this was exceptionally a positive, quick, easy, and painless process. Thank you ladies.

5.0
Verified Homeowner
Richmond, TX, on Nov 19, 2022

It pretty good

3.6
Verified Homeowner
Rosenberg, TX, on Nov 11, 2022

[name removed] and [name removed] were very helpful.

5.0
Verified Homeowner
Aubrey, TX, on Nov 07, 2022

[name removed] was pleasure to work with. [name removed] was wonderful. The overall experience was great.

4.8
Verified Homeowner
Celina, TX, on Oct 23, 2022

It was a great experience to work with [name removed]. He is an expert and professional who takes care of all the minute details. He was very kind in explaining everything in detail and helped us in signing the documents. Thanks you all the great support.

5.0
Verified Homeowner
Magnolia, TX, on Oct 21, 2022

I had bad experience for closing. Closing instruction was given 2 business days before closing. I have been asking for instruction weeks ahead so i can prepare. Closing was monday instruction was given on thursday. They were close on weekends so no one was able to answer questions until mon. I was just given wire instruction, did not explain that must be done prior to close. I had trouble withdrawing my closing cost due to the big amount needed, bank requires to do it in person but unfortunately theres no bank located anywhere within the state. No other option was provided except cashiers check which still only can be done within bank. Does not allow ACH transfer. I had no choice but to drive to the nearest bank location in another state which was 6 hrs away. Fortunately bank was able to help do the transaction through phone. Was able to close on the same day.

3.0
Verified Homeowner
Magnolia, TX, on Oct 11, 2022

[Translated from ES] the best thanks for everything

5.0
Verified Homeowner
Magnolia, TX, on Oct 04, 2022

[name removed] and [name removed] were a delight and made the entire experience easy and stress free. Wonderful all around

5.0
Verified Homeowner
Katy, TX, on Sep 24, 2022

Helpful

5.0
Verified Homeowner
Pinehurst, TX, on Sep 19, 2022

A very pleasant experience!

5.0
Verified Homeowner
Spring, TX, on Sep 17, 2022

[Translated from ES] Very good service

4.9
Verified Homeowner
Katy, TX, on Sep 13, 2022

Was great experience thank you

5.0
Verified Homeowner
Katy, TX, on Sep 13, 2022

My experience on the closing day was excellent, the people who attended us at your office were very attentive and cordial, they gave us a smile and the process was very pleasant. I highly recommend you!

5.0
Verified Homeowner
Rosharon, TX, on Sep 10, 2022

[name removed] on the notary were both professional and kept me updated as we waited for the wire from the lender. Will recommend them for the future!

5.0
Verified Homeowner
Magnolia, TX, on Sep 09, 2022

Great overall experience. Friendly and professional.

5.0
Verified Homeowner
Katy, TX, on Aug 31, 2022

Very pleasant. My signing was very smooth

5.0
Verified Homeowner
Houston, TX, on Aug 24, 2022

I was so delighted everyone was so warm and helpful and caring understanding overall a 100 plus

5.0
Verified Homeowner
Rosenberg, TX, on Aug 16, 2022

I was satisfied

5.0
Verified Homeowner
Rosenberg, TX, on Aug 02, 2022

I had a good customer service experience

5.0
Verified Homeowner
Fulshear, TX, on Aug 02, 2022

All went smoothly no complain.

5.0
Verified Homeowner
Houston, TX, on Aug 02, 2022

Our experience was great do the efficiency and knowledge by the title closer.

5.0
Verified Homeowner
Richmond, TX, on Jul 17, 2022

Great experience

5.0
Verified Homeowner

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet

MOST RECENT 30 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Title Experience Testimonials from Real Customers

There are no homeowner comments for this time period yet