Top Homebuilder Ratings & Reviews

Irvine Pacific

Como

63 Homeowner Reviews Completed Apr 2020 - Oct 2021

Overall Satisfaction

4.7
Customers' overall satisfaction
4.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.7

Lender Experience

4.9

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.8

Installation & Workmanship

4.8

Community Profile

Como


Como’s residences offer expansive living areas and room options to plan for the future. Spacious homes with up to five bedrooms afford privacy to every family member, plus lofts are perfect for playrooms or casual spots to unwind. Everyone will naturally gravitate to the large Great Room, where panoramic doors are standard, and optional dens offer the exciting possibility of a working home office. Como’s proximity to Crestview Park further elevates its appeal.


Driving Directions
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Dec 04, 2020

Customer Service and Quality are the reasons why I choose to invest my families long term future in [name removed] [name removed] homes. I have found the workmanship and quality of products used in my current home to be great. In regards to the customer care experience, it has honestly been great. It has been very easy to get support as needed and resolve any issues. But I believe this is because of our outstanding customer care representative.

5.0
Verified Homeowner
Irvine, on Dec 22, 2020

we shall get more disclosure about the All American Asphalt plant and odor . [name removed] [name removed] shall stand up and work for that . Hope the plant can be removed in the near future ,

4.8
Verified Homeowner
Irvine, CA, on Jun 12, 2021

good

3.7
Verified Homeowner
Irvine, on Oct 19, 2020

Good quality and good after sale service. Good customer service.

4.6
Verified Homeowner
Irvine, on Dec 02, 2020

It's been four months since we moved into this wonderful home. Albeit the raging fire from the canyons is now behind us, our neighbors are still talking and dealing with the aftermath of the disaster. Fortunately, Mr. [name removed] has been ardently attentive to ensure our needs are met and questions are answered promptly. We had our service shortly after the wildfire. Mr. [name removed] was detailed and meticulous as usual. He has shown us his utter affection for his job and this wonderful neighborhood. I illustrate one instance that enforced my view about his professionalism. The garage door was making a squeaking sound when open and close. When he mentioned cleaning was needed, I thought he probably meant to inject some wd-40 lubricant on the joints to smooth the friction. However, to my surprise, he actually removed the screws off the hinges, vacuumed, and lubricated every joint. He could have done a much simple method. Yet he took his time and went for the extra mile. The result was stunning and the flaps are much quieter and smoother. His dedication to perfection isn't done in vain. We are delighted to have Mr. [name removed] as a wonderful part of this neighborhood family.

5.0
Verified Homeowner
Irvine, CA, on May 22, 2021

Everything was good

5.0
Verified Homeowner
Irvine, on May 30, 2020

[name removed]'s attentiveness to items needed repaired or corrected was outstanding.

4.4
Verified Homeowner
Irvine, on Dec 01, 2020

everything is just really good

5.0
Verified Homeowner
Irvine, CA, on Mar 30, 2021

All of the people I dealt with during escrow were all highly professional.

5.0
Verified Homeowner
Irvine, on Mar 06, 2020

Quality work, and accessible and responsive customer care always deliver excellent solutions to issues and answers to questions.

4.9
Verified Homeowner
Irvine, CA, on Jul 31, 2020

We really loved the smooth and friendly process from choosing the home, putting down the deposit to the final closing of the escrow. Mr. [name removed] kept us informed every step of the way to ensure we were up to date with the home building progress. He was funny, understanding, and a great veteran. Although a delay of my loan application due to the loan officer who contracted COVID-19 caused the closing date to be postponed, he still patiently checked on us to make sure everything was an orderly sail. Mr. [name removed] took us on the walk of the house early this year and a couple more times before we finally moved in. He was extreme to the details and explained to us as clear and elaborate as he could. After we moved it, he kept checking on us to see if there were any issues, and he still does. However, there was one incident took place a couple months ago that I must point out which was subpar to the friendly and professional standards of the [name removed] [name removed] team we know of. Before we moved into our new home, we were renting in Largo. Therefore, it was only a several-minute walk to the home site. The [name removed] was clear of any fence then since all the homes were pretty much finished. One day I took my 8-year old son for a short walk to our not-yet-ready home. We were standing outside of our friend's [name removed]'s house and I peeked through the door to check on the flooring. The workers were working on the floor yet [name removed] was not home. A lady who appeared to be a member of the [name removed] [name removed] team came up to me abruptly and raised her voice to us. She shouted "You are not supposed to do that. This is technically a construction site. You should not go onto someone else’s property. You should not do that". I explained to her that our new home is down the street and before I tried to tell her I knew the homeowner she repeated “You should not do that” with a raised temper. I apologized and walked away didn't want to cause a sense with my son watching. A friendly remind would suffice if I was stepping out of boundary. I felt it was totally not necessary especially in front of a kid. That being said, the overall experience was fantastic. Emails and calls to Keystone team were all answered promptly and professionally.

5.0
Verified Homeowner
Irvine, on Dec 01, 2020

We got any help that we needed and always on time. Very friendly and professional work and any issue was always solved with precision.

5.0
Verified Homeowner
Irvine, on Feb 26, 2020

How caring the staff are and how quickly and efficiently things get taken care of when help is needed

5.0
Verified Homeowner
Irvine, CA, on Jul 31, 2020

[Translated from ZH-S] commercial service

5.0
Verified Homeowner
Irvine, on Oct 22, 2020

We receive very prompt and thorough responses to any problems we experience.

5.0
Verified Homeowner
Irvine, on Dec 08, 2019

Quality and service

4.5
Verified Homeowner
Irvine, CA, on Jul 09, 2020

We have been extremely happy with everyone we have worked with through all of these phases. Working with [name removed] and [name removed] in the sales office made the buying process easy and transparent. They have been responsive with our communication and accommodating with our requests. They were very attentive and professional throughout our time working with them. At the design center, we worked with [name removed], who did an amazing job guiding us through the design phase. She offered her expertise in design while taking our personal preferences into consideration. She communicated very well with us and kept us up to date with any changes. We are incredibly thankful to be working with [name removed] as our customer care rep. We cannot commend him enough for his work during our move-in process. He is incredibly responsive and helpful, making the process as seamless as possible. He has gone above and beyond expectations for smoothing out any issues that naturally came up during and after our move.

5.0
Verified Homeowner
Irvine, on Oct 06, 2020

[name removed] he is nice!

5.0
Verified Homeowner
Irvine, on Oct 30, 2019

Everything’s very good so far! & lot of thanks to [removed] who always helps us!

5.0
Verified Homeowner
Irvine, on Mar 19, 2020

Quick communication, meeting commitment of completing service on time.

5.0
Verified Homeowner
Irvine, CA, on Jun 14, 2020

Everyone was very professional and helpful throughout the process. [name removed], [name removed], and [name removed] were awesome. They deserve a raise.

4.5
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Jun 12, 2021

good

3.7
Verified Homeowner
Irvine, CA, on May 22, 2021

Everything was good

5.0
Verified Homeowner
Irvine, CA, on Mar 30, 2021

All of the people I dealt with during escrow were all highly professional.

5.0
Verified Homeowner
Irvine, CA, on Jul 31, 2020

We really loved the smooth and friendly process from choosing the home, putting down the deposit to the final closing of the escrow. Mr. [name removed] kept us informed every step of the way to ensure we were up to date with the home building progress. He was funny, understanding, and a great veteran. Although a delay of my loan application due to the loan officer who contracted COVID-19 caused the closing date to be postponed, he still patiently checked on us to make sure everything was an orderly sail. Mr. [name removed] took us on the walk of the house early this year and a couple more times before we finally moved in. He was extreme to the details and explained to us as clear and elaborate as he could. After we moved it, he kept checking on us to see if there were any issues, and he still does. However, there was one incident took place a couple months ago that I must point out which was subpar to the friendly and professional standards of the [name removed] [name removed] team we know of. Before we moved into our new home, we were renting in Largo. Therefore, it was only a several-minute walk to the home site. The [name removed] was clear of any fence then since all the homes were pretty much finished. One day I took my 8-year old son for a short walk to our not-yet-ready home. We were standing outside of our friend's [name removed]'s house and I peeked through the door to check on the flooring. The workers were working on the floor yet [name removed] was not home. A lady who appeared to be a member of the [name removed] [name removed] team came up to me abruptly and raised her voice to us. She shouted "You are not supposed to do that. This is technically a construction site. You should not go onto someone else’s property. You should not do that". I explained to her that our new home is down the street and before I tried to tell her I knew the homeowner she repeated “You should not do that” with a raised temper. I apologized and walked away didn't want to cause a sense with my son watching. A friendly remind would suffice if I was stepping out of boundary. I felt it was totally not necessary especially in front of a kid. That being said, the overall experience was fantastic. Emails and calls to Keystone team were all answered promptly and professionally.

5.0
Verified Homeowner
Irvine, CA, on Jul 31, 2020

[Translated from ZH-S] commercial service

5.0
Verified Homeowner
Irvine, CA, on Jul 09, 2020

We have been extremely happy with everyone we have worked with through all of these phases. Working with [name removed] and [name removed] in the sales office made the buying process easy and transparent. They have been responsive with our communication and accommodating with our requests. They were very attentive and professional throughout our time working with them. At the design center, we worked with [name removed], who did an amazing job guiding us through the design phase. She offered her expertise in design while taking our personal preferences into consideration. She communicated very well with us and kept us up to date with any changes. We are incredibly thankful to be working with [name removed] as our customer care rep. We cannot commend him enough for his work during our move-in process. He is incredibly responsive and helpful, making the process as seamless as possible. He has gone above and beyond expectations for smoothing out any issues that naturally came up during and after our move.

5.0
Verified Homeowner
Irvine, CA, on Jun 14, 2020

Everyone was very professional and helpful throughout the process. [name removed], [name removed], and [name removed] were awesome. They deserve a raise.

4.5
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Dec 04, 2020

Customer Service and Quality are the reasons why I choose to invest my families long term future in [name removed] [name removed] homes. I have found the workmanship and quality of products used in my current home to be great. In regards to the customer care experience, it has honestly been great. It has been very easy to get support as needed and resolve any issues. But I believe this is because of our outstanding customer care representative.

5.0
Verified Homeowner
Irvine, on Dec 02, 2020

It's been four months since we moved into this wonderful home. Albeit the raging fire from the canyons is now behind us, our neighbors are still talking and dealing with the aftermath of the disaster. Fortunately, Mr. [name removed] has been ardently attentive to ensure our needs are met and questions are answered promptly. We had our service shortly after the wildfire. Mr. [name removed] was detailed and meticulous as usual. He has shown us his utter affection for his job and this wonderful neighborhood. I illustrate one instance that enforced my view about his professionalism. The garage door was making a squeaking sound when open and close. When he mentioned cleaning was needed, I thought he probably meant to inject some wd-40 lubricant on the joints to smooth the friction. However, to my surprise, he actually removed the screws off the hinges, vacuumed, and lubricated every joint. He could have done a much simple method. Yet he took his time and went for the extra mile. The result was stunning and the flaps are much quieter and smoother. His dedication to perfection isn't done in vain. We are delighted to have Mr. [name removed] as a wonderful part of this neighborhood family.

5.0
Verified Homeowner
Irvine, on Dec 01, 2020

everything is just really good

5.0
Verified Homeowner
Irvine, on Dec 01, 2020

We got any help that we needed and always on time. Very friendly and professional work and any issue was always solved with precision.

5.0
Verified Homeowner
Irvine, on Oct 22, 2020

We receive very prompt and thorough responses to any problems we experience.

5.0
Verified Homeowner
Irvine, on Oct 06, 2020

[name removed] he is nice!

5.0
Verified Homeowner
Irvine, on Mar 19, 2020

Quick communication, meeting commitment of completing service on time.

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Dec 22, 2020

we shall get more disclosure about the All American Asphalt plant and odor . [name removed] [name removed] shall stand up and work for that . Hope the plant can be removed in the near future ,

4.8
Verified Homeowner
Irvine, on Oct 19, 2020

Good quality and good after sale service. Good customer service.

4.6
Verified Homeowner
Irvine, on May 30, 2020

[name removed]'s attentiveness to items needed repaired or corrected was outstanding.

4.4
Verified Homeowner
Irvine, on Mar 06, 2020

Quality work, and accessible and responsive customer care always deliver excellent solutions to issues and answers to questions.

4.9
Verified Homeowner
Irvine, on Feb 26, 2020

How caring the staff are and how quickly and efficiently things get taken care of when help is needed

5.0
Verified Homeowner
Irvine, on Dec 08, 2019

Quality and service

4.5
Verified Homeowner
Irvine, on Oct 30, 2019

Everything’s very good so far! & lot of thanks to [removed] who always helps us!

5.0
Verified Homeowner