Top Homebuilder Ratings & Reviews

Irvine Pacific

Highland

44 Homeowner Reviews Completed Jan 2022 - Jun 2023

Irvine Pacific

Overall Satisfaction

4.5
Customers' overall satisfaction
4.1
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.6

Construction Experience

4.5

Customer Care Experience

4.7

Home Readiness

4.1

Installation & Workmanship

4.5

Community Profile

Irvine Pacific logo
With exceptional standards for exquisitely crafted new luxury homes, breathtaking open spaces, masterfully planned communities and an unwavering commitment to customer satisfaction, Irvine Pacific helps you purchase more than just a house, we help you invest in a better way of living.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Dec 14, 2020

The excellent responsiveness combined with the careful and thorough follow up has been above expectations.

5.0
Verified Homeowner
Irvine, on Feb 19, 2021

How were we not given some options that are included in the newer homes? The home quality overall is horrible.. compared to other builders in Portola springs. No one is willing to address our options concern. If some homes have an standard option, then all of them should have it regardless of the phase.

2.7
Verified Homeowner
Irvine, CA, on Apr 02, 2023

[name removed] was an absolute pleasure to work with from start to finish. Her knowledge of the local housing market was second to none, and she was able to provide us with valuable insights that helped us make informed decisions throughout the buying process. What we appreciated most about [name removed] was her dedication to finding us the perfect home. She took the time to really understand our needs and preferences, and was always available to answer our questions and show us properties that fit our criteria. [name removed] was also incredibly patient with us, which was especially important as first-time homebuyers. She never made us feel rushed or pressured, and always took the time to make sure we felt comfortable with each step of the process. Overall, we would highly recommend [name removed] to anyone in the market for a new home. Her professionalism, expertise, and genuine caring for her clients make her an excellent real estate agent, and we feel very lucky to have had the opportunity to work with her. Thank you, [name removed], for helping us find our dream home!

5.0
Verified Homeowner
Irvine, on Dec 13, 2020

[name removed] has been incredibly responsive and customer service focused. It is a new house and there are bound to be some small issues. [name removed] is always responsive and we feel that he really cares about the quality of the work and that each issue is addressed to his standard and to our satisfaction. He personally follows up to assess the warranty service after it is completed.

5.0
Verified Homeowner
Irvine, on Jan 04, 2021

I like the great customer service from [name removed] [name removed]. Only problem is the dust from the new construction behind my backyard. With the strong wind, it makes my backyard and windows dirty.

4.9
Verified Homeowner
Irvine, CA, on Dec 21, 2022

Sale person regularly provided me with updates my purchase property information which I like .

4.3
Verified Homeowner
Irvine, on Dec 03, 2020

Company contacts ([name removed], [name removed]) are top notch and exceed expectations every time we need to use them. I couldn't thank them enough, and they're what makes the whole difference for homeowners facing any issues with a new home.

4.5
Verified Homeowner
Irvine, CA, on Aug 31, 2022

Liked the overall quality and closing only delayed 1 time Disliked the - not being allowed to select stage 1 and stage 2 options - miscoordination with motorized blind wiring caused 5 week delay - gate lock installed incorrectly not being able to lock - bathroom tiles installed with wide grout lines

4.8
Verified Homeowner
Irvine, on Nov 19, 2020

[name removed] is the best customer service rep

4.7
Verified Homeowner
Irvine, CA, on Aug 27, 2022

Upgrades made at home are not meeting my expectations. Window shades installation was not the quality I expect from [name removed] pacific. Bathroom tiles has minor hairline cracks like look.

4.4
Verified Homeowner
Irvine, on Aug 21, 2020

It’s hard to say because the COVID-19 pandemic has delayed things. We have not yet done the 6 month touch ups. Home is beautiful, but quality could be better . Customer service has always been excellent, thank you! Special thanks to [name removed] who has and continued to go above an beyond. She has truly made our experience excellent. Thanks also To [name removed] and [name removed] who are both very responsive & helpful.

4.8
Verified Homeowner
Irvine, CA, on Aug 16, 2022

Overall is good

4.8
Verified Homeowner
Irvine, on Jun 13, 2020

quick response

5.0
Verified Homeowner
Irvine, CA, on Jul 09, 2022

Very nice experience

5.0
Verified Homeowner
Irvine, on May 14, 2020

[name removed] is really responsible.

5.0
Verified Homeowner
Irvine, CA, on Jun 26, 2022

The service of all [name removed] [name removed] employees we interacted with ( [name removed], [name removed] and now [name removed]) has been great. They always followed up and provide quality service. Thank you!

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Apr 02, 2023

[name removed] was an absolute pleasure to work with from start to finish. Her knowledge of the local housing market was second to none, and she was able to provide us with valuable insights that helped us make informed decisions throughout the buying process. What we appreciated most about [name removed] was her dedication to finding us the perfect home. She took the time to really understand our needs and preferences, and was always available to answer our questions and show us properties that fit our criteria. [name removed] was also incredibly patient with us, which was especially important as first-time homebuyers. She never made us feel rushed or pressured, and always took the time to make sure we felt comfortable with each step of the process. Overall, we would highly recommend [name removed] to anyone in the market for a new home. Her professionalism, expertise, and genuine caring for her clients make her an excellent real estate agent, and we feel very lucky to have had the opportunity to work with her. Thank you, [name removed], for helping us find our dream home!

5.0
Verified Homeowner
Irvine, CA, on Dec 21, 2022

Sale person regularly provided me with updates my purchase property information which I like .

4.3
Verified Homeowner
Irvine, CA, on Aug 31, 2022

Liked the overall quality and closing only delayed 1 time Disliked the - not being allowed to select stage 1 and stage 2 options - miscoordination with motorized blind wiring caused 5 week delay - gate lock installed incorrectly not being able to lock - bathroom tiles installed with wide grout lines

4.8
Verified Homeowner
Irvine, CA, on Aug 27, 2022

Upgrades made at home are not meeting my expectations. Window shades installation was not the quality I expect from [name removed] pacific. Bathroom tiles has minor hairline cracks like look.

4.4
Verified Homeowner
Irvine, CA, on Aug 16, 2022

Overall is good

4.8
Verified Homeowner
Irvine, CA, on Jul 09, 2022

Very nice experience

5.0
Verified Homeowner
Irvine, CA, on Jun 26, 2022

The service of all [name removed] [name removed] employees we interacted with ( [name removed], [name removed] and now [name removed]) has been great. They always followed up and provide quality service. Thank you!

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Dec 14, 2020

The excellent responsiveness combined with the careful and thorough follow up has been above expectations.

5.0
Verified Homeowner
Irvine, on Dec 13, 2020

[name removed] has been incredibly responsive and customer service focused. It is a new house and there are bound to be some small issues. [name removed] is always responsive and we feel that he really cares about the quality of the work and that each issue is addressed to his standard and to our satisfaction. He personally follows up to assess the warranty service after it is completed.

5.0
Verified Homeowner
Irvine, on Dec 03, 2020

Company contacts ([name removed], [name removed]) are top notch and exceed expectations every time we need to use them. I couldn't thank them enough, and they're what makes the whole difference for homeowners facing any issues with a new home.

4.5
Verified Homeowner
Irvine, on Nov 19, 2020

[name removed] is the best customer service rep

4.7
Verified Homeowner
Irvine, on Aug 21, 2020

It’s hard to say because the COVID-19 pandemic has delayed things. We have not yet done the 6 month touch ups. Home is beautiful, but quality could be better . Customer service has always been excellent, thank you! Special thanks to [name removed] who has and continued to go above an beyond. She has truly made our experience excellent. Thanks also To [name removed] and [name removed] who are both very responsive & helpful.

4.8
Verified Homeowner
Irvine, on Jun 13, 2020

quick response

5.0
Verified Homeowner
Irvine, on May 14, 2020

[name removed] is really responsible.

5.0
Verified Homeowner

MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irvine, on Feb 19, 2021

How were we not given some options that are included in the newer homes? The home quality overall is horrible.. compared to other builders in Portola springs. No one is willing to address our options concern. If some homes have an standard option, then all of them should have it regardless of the phase.

2.7
Verified Homeowner
Irvine, on Jan 04, 2021

I like the great customer service from [name removed] [name removed]. Only problem is the dust from the new construction behind my backyard. With the strong wind, it makes my backyard and windows dirty.

4.9
Verified Homeowner