MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All Purchase Experience Testimonials from Real Homebuyers
Irvine, on Mar 22, 2020
[name removed], Customer Care Specialist works very hard to help solving the problems.
5.0
Verified Homeowner
Irvine, on Oct 23, 2020
Nice floor plan. Excellent customer care specialists!
4.9
Verified Homeowner
Irvine, CA, on Mar 25, 2022
I enjoyed the staff and how helpful [name removed]’s team has been to assist us in our new home.
5.0
Verified Homeowner
Irvine, on Dec 13, 2019
Sales teams very helpful
5.0
Verified Homeowner
Irvine, on May 13, 2020
The sale rep - [name removed] was excellent job for take care of this transaction and Maintenance person has been very professional.
3.9
Verified Homeowner
Irvine, CA, on Jan 25, 2022
Heater system was problem, I call the service 4 times
4.9
Verified Homeowner
Irvine, on Dec 06, 2019
When I need assistance . The service team always here to help.
5.0
Verified Homeowner
Irvine, on Apr 03, 2020
Your associates and in particular, [name removed] in sales and [name removed] in customer service.
4.6
Verified Homeowner
Irvine, CA, on Jun 23, 2021
Everything went smoothly. It would have been nice to have more flexible hours for a working professional to do walkthrough
5.0
Verified Homeowner
Irvine, on Oct 12, 2019
Immediate response and advise for all little issues
5.0
Verified Homeowner
Irvine, on Dec 12, 2019
The representatives, [name removed] and his team, are incredibly responsive. Our questions and requests are timely responded to.
4.8
Verified Homeowner
Irvine, CA, on Nov 10, 2020
Irvine Pacifica house is very plain without styling.
3.7
Verified Homeowner
Irvine, on Jul 24, 2019
Was able to take care and fix any problems with the house
5.0
Verified Homeowner
Irvine, on Sep 23, 2019
any responses and questions answered quick
[removed] has been a great help
5.0
Verified Homeowner
Irvine, CA, on Sep 06, 2020
We never received the refrigerator we ordered from the design center with our credit. We also paid full price for the house and then found out that it was discounted for others
4.7
Verified Homeowner
Irvine, on Jul 19, 2019
I am happy with the customer service team. [removed] is always on top of things - when there is a need for repair.
4.9
Verified Homeowner
Irvine, on Aug 24, 2019
[removed] is true professional in every sense. He is customer focused and goes to great lengths to answer questions and provide guidance when asked. Personable and bright, Irvine [removed] is very fortunate to have [removed] as a member of your organization.
5.0
Verified Homeowner
Irvine, CA, on May 21, 2020
The purchase process from contract through move-in has been very smooth. [name removed] helped us get the pricing and upgrades we need. [name removed] answered questions very promptly. [name removed] did a great job helping us select the best flooring and window upgrades within the budget. [name removed] explained the house facility and operation well and thorough. [name removed] quickly fixed the issues we had. All the people we met from Irvine [name removed] are very friendly and helpful. They are really customer oriented.
4.9
Verified Homeowner
Irvine, on May 12, 2019
[removed] is incredibly responsive and flexible in scheduling service appointments.
3.8
Verified Homeowner
Irvine, CA, on May 07, 2020
Sakes lady , [name removed] was very kind and professional.
4.7
Verified Homeowner
MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Irvine, CA, on Mar 25, 2022
I enjoyed the staff and how helpful [name removed]’s team has been to assist us in our new home.
5.0
Verified Homeowner
Irvine, CA, on Jan 25, 2022
Heater system was problem, I call the service 4 times
4.9
Verified Homeowner
Irvine, CA, on Jun 23, 2021
Everything went smoothly. It would have been nice to have more flexible hours for a working professional to do walkthrough
5.0
Verified Homeowner
Irvine, CA, on Nov 10, 2020
Irvine Pacifica house is very plain without styling.
3.7
Verified Homeowner
Irvine, CA, on Sep 06, 2020
We never received the refrigerator we ordered from the design center with our credit. We also paid full price for the house and then found out that it was discounted for others
4.7
Verified Homeowner
Irvine, CA, on May 21, 2020
The purchase process from contract through move-in has been very smooth. [name removed] helped us get the pricing and upgrades we need. [name removed] answered questions very promptly. [name removed] did a great job helping us select the best flooring and window upgrades within the budget. [name removed] explained the house facility and operation well and thorough. [name removed] quickly fixed the issues we had. All the people we met from Irvine [name removed] are very friendly and helpful. They are really customer oriented.
4.9
Verified Homeowner
Irvine, CA, on May 07, 2020
Sakes lady , [name removed] was very kind and professional.
4.7
Verified Homeowner
MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Irvine, on Mar 22, 2020
[name removed], Customer Care Specialist works very hard to help solving the problems.
5.0
Verified Homeowner
Irvine, on Dec 13, 2019
Sales teams very helpful
5.0
Verified Homeowner
Irvine, on Dec 06, 2019
When I need assistance . The service team always here to help.
5.0
Verified Homeowner
Irvine, on Oct 12, 2019
Immediate response and advise for all little issues
5.0
Verified Homeowner
Irvine, on Sep 23, 2019
any responses and questions answered quick
[removed] has been a great help
5.0
Verified Homeowner
Irvine, on Aug 24, 2019
[removed] is true professional in every sense. He is customer focused and goes to great lengths to answer questions and provide guidance when asked. Personable and bright, Irvine [removed] is very fortunate to have [removed] as a member of your organization.
5.0
Verified Homeowner
Irvine, on May 12, 2019
[removed] is incredibly responsive and flexible in scheduling service appointments.
3.8
Verified Homeowner
MOST RECENT 7 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Irvine, on Oct 23, 2020
Nice floor plan. Excellent customer care specialists!
4.9
Verified Homeowner
Irvine, on May 13, 2020
The sale rep - [name removed] was excellent job for take care of this transaction and Maintenance person has been very professional.
3.9
Verified Homeowner
Irvine, on Apr 03, 2020
Your associates and in particular, [name removed] in sales and [name removed] in customer service.
4.6
Verified Homeowner
Irvine, on Dec 12, 2019
The representatives, [name removed] and his team, are incredibly responsive. Our questions and requests are timely responded to.
4.8
Verified Homeowner
Irvine, on Jul 24, 2019
Was able to take care and fix any problems with the house
5.0
Verified Homeowner
Irvine, on Jul 19, 2019
I am happy with the customer service team. [removed] is always on top of things - when there is a need for repair.
